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The Coca-Cola Company has a number of important soft drinks products the most well known of which are: Coca-Cola diet Coke Sprite Fanta The illustration below shows a breakdown of the sales of these products.
3% Other
However, there are considerable strengths which support Coca-Cola in this task namely: - The trademark which is so widely known and part of the public imagination.
The chart below illustrates Coca-Colas position as the worlds favourite soft drink. In particular you should look at the column showing leadership margin i.e. the ratio of sales between Coca-Cola and its nearest rival soft drink. (Of course in many cases the nearest rival is produced by The Coca-Cola Company).
The World's Favorite Soft Drink
Market Leadership Margin Leader Australia Belgium Brazil Chile Coca-Cola Coca-Cola Coca-Cola Coca-Cola Coca-Cola Coca-Cola Coca-Cola Coca-Cola Coca-Cola Coca-Cola Coca-Cola Coca-Cola Coca-Cola Coca-Cola 3.9-1 9.0-1 3.7-1 4.5-1 4.2-1 3.5-1 1.8-1 3.7-1 2.8-1 2.2-1 1.6-1 2.7-1 3.8-1 2.4-1 3.6-1 Second Place diet Coke Fanta Brazilian Brand Fanta French Brand Fanta diet Coke Fanta Fanta Fanta Korean Brand Coca-Cola light Sparletta Spanish Brand Fanta
23% Other
ii. Reinvestment
Re-investing profits is the key to ongoing business development. If profits are made today it is important to make sure of a base from which profits may be made tomorrow. In the 199Os Coca-Cola has concentrated its profits on re-investment. In 1983 the companys dividend payout ratio was 65% i.e. most of its profits were paid out as dividends to shareholders. Since then Coca-Cola has been increasing dividends at a slower rate than earnings growth, so that today, 6O% of profits ($66O million in 1994) was available for reinvestment.
- Coca-Cola is continually building on its existing expertise in marketing and consumer understanding, and is supported by access to a wealth of financial and creative resources. -Coca-Cola has an action orientation. Instead of waiting for change to happen it is at the leading edge, driving action forward.
France Germany Greece Italy Japan Korea Norway South Africa Spain Sweden
Share of flavored, carbonated soft drink sales. Source: Company data/store audit data
Coca-Cola has set out to become the w o r l d s number o n e consumer marketing company by taking clear actions to differentiate their products.
were required to achieve success. In the 6Os and 7Os for example the organisation was somewhat conservative. It became reluctant to take risks, or even initiate change in the core business. Experimentation was confined to diversification away from the core business and into wines, coffee, water desalination and even fish farms. As a result Pepsi-Cola was able to make inroads into US market share, while Coca-Cola continued to expand outside the United States.
under-estimated the brand risk. Consumers told the company that they were going to buy the new Cola, but they were thinking more hypothetically. As a result, the company overread the research. Consumers wanted to remind the company that their favourite soft drink belonged to them. It was more than a drink, it was a brand that was an integral and an inseparable part of their lives! Chairman CEO Roberto C. Goizueta can laugh about it today, he might even make the same decision again based on the research that was used. But few executives would have taken the risk that he and his company took. The Coca-Cola Company listened. and then dared to replace its winning formula. It was now daring enough to admit it had been wrong to do so. They meant to change the dynamics of sugar colas in the US, and they did exactly that albeit not in the way they had planned. In the end, the company learned that in order to maintain the interest and the respect of its consumers, it would have to continually differentiate its brands in ways that offered highly relevant value. The original Coca-Cola reappeared as Coca-Cola Classic to regain the top slot as the USAs leading soft drink, while the new formula, today known as Coke II, remained on the market bringing in additional sales and gaining extra market share. By 1994 Coca-Cola USA core sugar colas volume had grown 29 per cent since 1985. The companys share of U.S. soft drink sales, which had been declining, climbed from 39 per cent to 41 per cent. Today, The Coca-Cola Company stands at more than $75 billion - better than eight times what it was on April 23, 1985. Since the 198Os the company has focused on its core business. In particular it recognises that it needs to face its past mistakes with honesty, and that the culture of the organisation needs to be based on openness. and intelligent risktaking. The evnts of 1985 changed forever the dynamics of the soft drinks industry and the success of
The Coca-Cola Company. Goizueta characterised the new Coke decision-then and now as a prime example of taking intelligent risks. Mr Goizueta emphasized that every single one of the best people at the Company has taken some significant risks in moving the business forward. And every one of them has endured risks that failed. With the benefit of hindsight, you start to learn that the perception of risk is often based on faulty assumptions. Sometimes if you look at the decision in a different way, what appears dangerous at first is not really such a risk after all. But it is important to remember that intelligent risks are based on honesty, careful calculations and anticipated results. They are not gambles made on a whim or determind by a toss of a coin. The Coca-Cola Company is committed to re-inventing itself for successive generations of consumers. In product terms this means offering a range of new drinks to provide a wide repertoire of refreshment - choice, variety, excitement, and fun. The company has recently launched a variety of new drinks in the United States and, of course, Fruitopia in the United Kingdom. The launch of Fruitopia and OK Soda (in the United States) in 1994 were based on Pre-search - not selling what you can make, but making what you can sell. Fruitopia is a line of all natural fruit juice drinks which offers variety, taste and refreshment, with a range of flavours including Passion Fruit Lemon Affinity and Blackcurrant Babylon. Fruitopia and OK Soda reflect The Coca-Cola Companys emphasis on creating value by actively meeting consumer needs with new products. These new products will support existing brands and help to generate growth for the organisation. At the same time Coca-Cola has up-dated its advertising approach. Instead of focusing on classic commercials such as the seventies Id like to teach the world to sing. - there are now a variety of
commercials under the umbrella theme Always Coca-Cola. The adverts are different and designed to meet the mood of programmes that people are watching and hence target different audiences. The organisation has also been prepared to take risks in other areas related to the promotion and distribution of its soft drinks. For example, Coca Cola has become the number one sponsor associated with football, music, T.V shows and films in the UK. The ITV diet Coke Movie Premieres constituted ITVs first ever programmingstrand sponsorship
bottlers and set up a single, new, British operating partner. It achieved this by establishing a jointly-owned company with the then bottler of Cokes biggest competitor. Sales doubled within the first five years of the new venture! Today Coca-Cola is not only Britains most popular soft drink, but is the biggest selling of all grocery brands across all categories. The number two is diet Coke! Elsewhere in the world, The Coca-Cola Company has proved itself ready to do business in novel and inventive ways. The day the Berlin Wall came down in 1989, Coca-Cola representatives were handing out cans of Coke to the East Germans as they walked into West Berlin. Within three months the company was distributing Coca-Cola to the Eastern States. By 1990, 21 million cases of Coca-Cola were sold there and $450 million was being invested in land, buildings and equipment. By 1993, per capita consumption in the former East Germany had matched that of the western states at the time of reunification.
What do you understand by the term pre-search? Explain why i t i s s o important in dynamic and changing markets.
The illustration opposite shows Coca-Colas share of the world-wide soft drinks industry in 1994. Explain how having this market share enables the company to continue to be successful. The diagram below illustrates Coca-Cola USA per capita consumption in 1994.
How would you account for regional differences in demand? Why might Coca-Cola need to employ a different marketing mix in different regions? Explain how this marketing mix might vary from one region to another.
Explain how Coca-Cola has been able to take intelligent risks in recent times? Give examples. What do you understand by an intelligent risk?
Firms brand their products for a number of reasons. For example: i. To create brand loyalty. Consumers will often develop a loyalty to a brand like diet Coke or Sprite. It then becomes very difficult for competitors to loosen this loyalty. ii. To differentiate their product. This is especially true in markets where products are fairly similar e.g. in producing different types of motor oil. iii. To gain flexibility in pricing. Where companies are able to build up a strong brand following they are not constrained by the actions of competitors in setting prices. iv. To help recognition. Strong brand names are associated with particular products e.g. Hoover, Sellotape, Coke, etc. Imagine that you have been given responsibility for developing and promoting a new soft drink for The Coca-Cola Company. Explain how you would build up the brand to gain the advantages of branding.
Outline what you consider to be the main lessons that all business organisation can learn from the Coca-Cola experience.
Coca-Cola, diet Coke, Fanta and Sprite are registered trade marks of The Coca-Cola Company.
The Times Newspaper Limited and MBA Publishing Ltd 1995. Whilst every effort has been made to ensure accuracy of information, neither the publisher nor the clients can be held responsible for errors of omission or commission.