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Body Language and Non-Verbal Communication Guides

A Comprehensive Guide to Body Language

There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it. Dale Carnegie
Youve just heard someone saying, Thats great

What do you think that person means? You are most likely to say that it depends. What does it depend on? It depends on how they say it. Try it yourself. Say the sentence aloud while implying that you are pleased. Now say it with sarcasm. Now say the same sentence with surprise. Try it again while sounding frustrated. Whats happening here? The sentence consists of only three words; nevertheless, you are able to express totally different meanings just by changing the tone, pitch and what part of the sentence you have stressed on. So far, you have only expressed it verbally, though you have managed to produce different meanings. Imagine how many more meanings you can get if you were able to include hand gestures and other non-verbal signals. The idea that we communicate not just through words but our entire body is called body language. Body language consists of non-verbal communications including gestures, body posture, facial expressions, eye movements, touch, voice and physical space.

Why Body Language Matters

Everybody communicates through body language. When it comes to learning about body language, it is not only about learning how to communicate through your body; it is also about being conscious of other peoples non-verbal signals as a way to improve communication skills. Some people are also interested to learn body language in order to build rapport where one does not readily exist. Some are also interested to use body language to deceive or spot deception. In addition, by being conscious of your own body language, you can quickly correct your posture and gestures to avoid misunderstandings. As a simple example, we are all aware of the meaning of yawning which is usually associated with boredom. Since you know this association, when listening to someone you

would avoid or disguise your own yawn to avoid offending the person. With more extensive knowledge of body language you can control your appearance with precision, much like a politician. This will allow you to carefully plan how you want others to react to you and feel about you, ultimately increasing your personal impact and presence. The main use of learning body language is to understand peoples true emotions, intentions and their general attitude towards you which ultimately helps to improve your communication with them; whether you want to extend it (because they are interesting) or you want to reduce it (because they are deceptive).

What are the Advantages of Knowing Body Language

As a result, body language matters strongly in business, corporate management and in personal life. Better knowledge of body language provides the following benefits: Allows people to develop a deeper understanding of others which in turn allows them to strengthen their relationships. Allows managers to better understand their staff and their needs even if employees are reluctant in sharing their views verbally either because they are apprehensive about sharing what they think or because they dont think it is appropriate. Team members can read each others body language to understand what everyone is going through, who is under pressure and who needs support. Body language can significantly help in

negotiations as you can understand the other partys thoughts on your position without relying only on what they say. Allows you to avoid being deceived by experienced salespeople who want to manipulate you into buying their products. Knowledge of body language can help you to persuade others better. Through their gestures and non-verbal signals you can better understand what they like or dislike. This would allow you to customise your ideas or offer something to match their needs. Body language increases your confidence and self-esteem as you become more aware of how others feel, how you are seen by them and how to control your interpersonal communication more effectively It can improve your presentation skills and public speaking as you understand the power of non-verbal signals and appear confident, convincing and entertaining. By showing a different signal than the one you should be showing based on your current feelings, you could hide your emotions. This can be beneficial to you in negotiations or when persuading others, but it is also helpful in building relationships. For example, it allows you to hide signals that you would be showing as a result of culture shock. In time, when you get used to a new culture you can relax and learn to accept it. Knowing how to deceive helps you to know when you have been deceived by others. As there are many people who eagerly want to deceive us, learning about deceptive body language tactics becomes critical. Whether we want to use this skill on others is a personal and moral matter, highly depending on circumstances. Body language increases your self-awareness which can ultimately help you improve your emotional intelligence. Body language helps you to empathise with others. Empathy is about understanding how others feel. The ability to show empathy helps

in establishing rapport and is a significant factor in building and maintaining strong relationships. People would not hang around for long if they think you dont care about them.

How Body Language is Used

You can express non-verbal cues in three different ways: Reinforcing. With this technique you reinforce your verbal message with a non-verbal one. Examples are: You say, No, and show the palms of your hands at the same time. You say, I am not happy with this, and bang on the table with your fist. You say, What have you done?, in an intimidating tone while looking through the top of your glasses. Your boss says, You have done really well!, and follows this by patting you on the back gently, thereby increasing the impact of the message.

Reinforcing Body Language

Contradicting. You can also contradict what you say with your body language. You might do this intentionally or unconsciously. Examples are: You say, Ok, Ill go get some food!, while rolling your eyes just after you say it, indicating that you are not really happy about doing this task even though verbally youve agreed to do it. You say, Carry on, I am listening, while your eyes go back to the computer monitor in front of you indicating that you might be more interested in something else.

Contradicting Body Language

Complementing. With this technique, your gestures and body language add more information to what you are saying. Inability to complement a verbal message with non-verbal signals can lead to misunderstanding. It is also critical to read someone elses body language to make sure you fully understand what they mean. Examples are: You hear, Oh, shut up!, followed by a casual body posture and breaking of eye contact. The other person is telling you to stop teasing her. If the complementing tone and facial expression is different or missing you could be interpreting this as an aggressive remark forcing you to stop talking. A mother starts to tell a story about tooth fairy to a child while winking at an older sibling indicating that the story is not true, but she is telling this to the child as a cultural custom. The wink adds value to the communication without the need to verbalise it as it is not possible to do this in front of the younger child. You add a smiley to a text message to simulate body language in the digital world and ensure that the receiving

person understands that you were joking.

Complementing Body Language

Developing Your Emotional Intelligence

Whether you are aware of them or not, emotions are constantly involved in your interactions with other people. They also play an important role in your decisions in everyday life and work. Emotional awareness allows you to know how you are feeling and why. This in turn allows you to express yourself more effectively as you understand how others see you. Countless studies show that strong emotional intelligence can lead to strong performance and better success in life. Emotional intelligence allows you to empathise with others and you can do this with good knowledge of body language and non-verbal signals. It can help you to respond to people more

appropriately rather than just reacting to them. For example, suppose your colleague is very angry at you. You have a choice to react, become defensive and potentially shout back. This can only exacerbate the situation and will do little for your relationship in future. You may win the battle, but you will certainly lose the war as your relationship can be affected and you may both feel that you will never want to work with each other again. Instead, by not reacting to anger and adopting the body language of a person who is sympathetic and comforting, you are more likely to defuse a difficult emotional situation. An angry person has something to be angry about and all he is seeking is the recognition that he has been mistreated. Once acknowledged, he will immediately cool down. Sometime later, when he is less emotional, you can discuss the issue more logically. The key here is to show a number of specific non-verbal signals at the right time. A sympathetic expression, a nonconfrontational posture, a non-defensive stance and a friendly demeanour that suggests the relationship is more important than the dispute can easily defuse the situation, calm the nerves and prepare the scene for a more rational and civilised encounter. Such is the power of body language, which is why it deserves time and attention and it is a skill that can benefit you throughout your entire life.

What You Will Find in the Body Language Guide

This page is your starting point in the guide in exploring body language and non-verbal signals. Body language is an extensive field and is constantly

researched. There is a lot to learn and as a skill, you should practice regularly until you master the art. Learning body language requires self-analysis, attention to detail and awareness of the latest research and studies in this field. Below you will find an index to a comprehensive body language guide. The guide is divided into a number of core articles on various aspects of body language such as improving first impressions, giving better public presentations or body language across various cultures. As for gestures and their interpretations, these are provided in a series of sub-articles that focus on specific behaviours or emotions. This will introduce you to gestures and non-verbal signals associated with a particular act such as deception or dominance, helping you to interpret gestures correctly. You can use this guide for self-learning, or use the content to train others on the subject. If you are a trainer, you can also benefit from body language training materials and related products listed on the right for your training. More details on each product can be found on corresponding pages.

Index of Guides to Body Language (cada dibujo tiene un

hyperlink)