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Vivek Pillay
E:8 Kohinoor Estate
Bombay-Pune Road,
Khadki, Pune: 3
Objective:
Academic Qualification:
Application Known:
Work Experience:
Job Description:
• Deliver Process Training for the new hires for the Process.
• Assisted underwriter by collecting information on applicants and evaluating routine
applications under the supervision of an experienced risk analyst
• Evaluated risks and provided assistance to new agents in generating new business.
• Developed training program and trained support personnel to maintain and
enhance system.
• Performed Gap analysis for new functionality requirements, as well as prioritized
them based on actual business needs so as to align them with the product release
roadmap.
• Communicating the business directives, goals, and needs to the team and serving
as client interface managing client satisfaction.
• Assisted in identifying business problems and proposing solutions
• Maintain Quality assurance of policies & validation of claim parameters.
• Lead role in executing special projects involving quantitative analysis, industry
research, compile & update MIS for strategy development.
• Maintain and update complete, accurate and efficient customer data files.
• Developing performance metrics and implementing best practices for client
interaction and services.
Projects Worked on:
Achievements:
Job description:
• Back Office Operations, which included Customer Account Creation, Line Activation,
and Activation of value, added features like STD/ISD etc.
• Responsible to allotting telephone nos. through out 6 cities.
• Co-ordination with 6 Dealers in the Pune cluster in Activation of frontline customers.
• Conducting Training sessions for new executive at dealer end on all the new processes
and latest offers.
• Out calling customers and informing them about activation of Value added features.
• Audits of daily processed inventory and rectification of Error if found.
• Keeping a Track of the stock, looking for the product availability, maintaining inventory
and coordinating with the stock department and dealer.
• Was a part of a team in Process migration for TDMA (Time Division Multiple Access)
• Designing flowcharts using MS Visio for all the new and old processes.
3. ARAMEX INDIA PVT LTD. Working as Operation Assistant from March 2000 to June
2003 as Customer Care Executive.
Job description:
• Handling customer queries for their outgoing and incoming shipments.
• Keeping Track and trace of outgoing shipments and updating the status of the
shipment
• Handling corporate customers and giving them regular feedback through Mails and
Telecom.
• Looking after the Data’s of outgoing shipments.
• Quality Audit for Deliveries done on a Weekly basis.
• Analysis of the Weekly report as to figure out Improvement areas in the process for
achieving the TAT.
Personal Details
Nationality : Indian
Date: (Vivek.D.Pillay)