Applied For: Service Desk Coordinator CURRICULUM-VITAE

CHANDRA REKHA JAISWAL B-35,Sec-15, Noida-201301 Mob: - +91-8802035481

CAREER OBJECTIVE To secure a position within an organization that offers me an opportunity to grow and use my abilities effectively for fulfillment of organizational Objectives. E-mail : chandrarekha456@gmail.com

Key Potencies:
Good relationship management skills across various people groups and a cohesive team player. Good written, verbal communication skills along with customer service skills. Ability to perform under a higher pressure work environment. Self-driven and have the competence to handle assigned functions independently and always been amiable and hardworking in the processes managed. Focused, Task Oriented, Innovative and a committed approach towards work. Multi tasking competencies with the capacity to meet aggressive time lines. Self-motivated and belief in Goal achievement with a team spirit.

BGFGGG TECHNICAL SKILLS Operating System Mailing Client Remote Application Application Software Antivirus Other Tools and Utility Windows 2007, Vista, , Windows XP Windows Live Mail, Ms Outlook and Outlook Express Team Viewer MS Office , Acrobat Reader , WinZip , Photoshop, Coral Draw etc MacAfee, Nortan , Quick Heal Hiran Boot , Mini XP ,ERD Commander

PROFESSIONAL Experience 1 Year 8 Months 1. Working in Innovative Design Tech Pvt Ltd as a Resident Engineer from date 3rd April 2012 to till Date. Client: Fertilizer Association of India Ltd Roles and Responsibility Providing Service Desk support for around 150 +Users on day-to-day IT Related Issues. Managed Customer complaints by logging tickets via phone & mails with assigned priorities and followed end to end process to close the tickets. Interface between Users and Support team. Updated customers/ users on the progress of the tickets and closed the tickets with user confirmation. Co-ordinate with the Engineers to get the problem resolved up to customer satisfaction. Diagnose and resolve technical hardware and software issues Installation and Configuration of Mailing Clients (Outlook Express and MS Outlook).

Tracking & Documenting support Activities using helpdesk System. Anti-Virus security using Symantec and MacAfee Softwares Diagnosing and Rectifying any Virus Problems using Anti-Virus tools.

Academic Qualification Qualification Institute/College Azmet college of engg. & technology Womens college, kishanganj Girls high school University / Board S.B.T.E. Board, patna B.S.E.B, Patna B.S.E.B, Patna Year of Passing 2013 % 64%

Polytechnic 12th 10th

2010 2006

64.6% 52.4%

Personality Trait

Strengths:
a. Very concern and Passionate towards my work. b. Developing new ideas and skills. c. Punctual

Achievements:

Participated in Organizing of College Festival. Participated in Organizing Rangoli Competition. Awarded certificates in drawing competitions during school period. Work as a Coordinator in college level events.

PERSONAL DETAILS Fathers Name E-mail Contact Number Date of Birth Marital Status Languages Mr. Rajeshwar Prasad jaiswal Chandrarekha456@gmail.com +91-8802035481 15-may-1991 Single English, Hindi

Declaration: I am confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my Knowledge.
Date: Place: Signature