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Current HR Issues and Skills Required for Future HR Managers Dear HR professionals,

The present study aims at identifying the challenges HR faces. It also aims at identifying the level of specific knowledge, and skills required for HR managers in making to meet the challenges. This questionnaire is intended to collect information from HR professionals with minimum of two years work experience in HR HRD IR !R. "ay I request you to fill in the questionnaire #ased on your experience as a HR professional. $e assure that the individual information given #y you will #e kept confidential. This will #e used for academic purpose to make aggregate analysis. I. HR issues:

The following are general HR issues. Please indicate your level of concern based on your organisation, and your role on four point scale, with 1 being no concern and 4 being major concern.
%. &#senteeism '. *alancing work and family programmes (. +areer plateauing ). +hanging attitudes toward work ,. +hanges in information technology -. +hanging profile of workforce .. +ontingent temporary workforce /. +ost and #enefit comparisons of HR programmes 0. +ost control 1 % % % % % % % % % % % % % % % % ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) )

%2. Deployment redeployment of employees %%. Discipline management %'. Downsi3ing %(. !mployee #enefits and services %). !mployee privacy %,. !mployee quits %-. !mployee relations

%.. !thics in workplace %/. 4lexi#le working hours workdays %0. 5lo#al markets and competition '2. Handling employee grievance '%. Handling trade unions ''. Health care programmes for employees '(. Human resource planning '). Internet a#use ',. International &ssignments '-. 6egal +ompliances '.. "anaging change '/. "anaging diversity '0. "anaging high talented personnel (2. "easuring HR contri#ution (%. "ergers and acquisitions ('. "otivating employees ((. 7utsourcing HR services (). 8ay9for9performance schemes (,. 8erformance management (-. Recruitment (.. :alary fixation (/. :election of employees (0. :exual harassment )2. :trategic HR" )%. Training and development )'. $omen in workforce

% % % % % % % % % % % % % % % % % % % % % % % % % %

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II. Knowledge and Skills Required: The following are general areas of HR knowledge and skills. *ased on your organisation and your HR experience, please indicate their importance for HR managers in making on four point scale, with 1 being not important and 4 being most important. %. +onduct ;o# analysis '. Human resource demand and supply estimates (. Recruiting skills ). +reate employee selection programme ,. Interviewing skills -. Develop psychometric testing .. +onduct training needs assessment /. +onduct training programmes 0. +onduct training evaluation %2. Develop career development programmes %%. Develop mentoring programmes %'. Design performance appraisal system %(. +onduct performance counseling %). +onduct salary surveys %,. +onduct ;o# evaluation %-. Develop pay9for9performance programmes %.. +oordinate employee #enefit and service %/. Handle employee grievances %0. Thorough knowledge of legal aspects of HR IR '2. +onduct of domestic enquiry '%. Insure legal compliance ''. +reate HR information system % % % % % % % % % % % % % % % % % % % % % % ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ' ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) ) )

'(. <egotiate with unions '). Implement an assessment center ',. +onduct employee satisfaction engagement surveys '-. Design training programmes '.. Train line managers in HR '/. Develop overall HR polices '0. Develop strategic HR plan (2. +ulture management skills (%. +ross culture management skills ('. =nowledge of international HR practices ((. =nowledge of managing redundancy (). "easure HR contri#ution (). Handle HR issues in mergers > acquisitions (,. 7rganisation structure, and process design (-. =nowledge of #asic quantitative techniques (.. =nowledge of advanced quantitative techniques (/. =nowledge of research methodology (0. =nowledge of marketing management )2. =nowledge of accounting > finance )%. =nowledge of production management )'. =nowledge of operations research )(. =nowledge of economics )). =nowledge of #usiness ethics ),. =nowledge of enterprise resource planning )-. =nowledge of e9#usiness ).. =nowledge management )/. =nowledge of employee participation schemes

% % % % % % % % % % % % % % % % % % % % % % % % % % %

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)0. ?er#al +ommunication skills ,2. $ritten communication skills ,%. Interpersonal skills ,'. &nalytical skills ,(. Decision making skills ,). Results orientation ,,. :kill to respond to the market demands ,-. :kill to market HR programmes to line managers ,.. +onflict resolution skills ,/. <egotiation skills ,0. 8ro#lem solving skills -2. Integrity -%. =nowledge in taxation of salaries -'. =nowledge of corporate social responsi#ility III. General Information:

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%@ Aour organi3ation #elongs to which industry Bcircle the appropriate@ %. &utomo#iles '. *anking (. +ement ). +hemicals > 4ertili3ers ,. !lectronics> Telecommunications -. !ngineering .. 8harmaceutical /. 4"+5 0. Hospitality %2. IT %%. IT!: %'. 8etrochemicals %(. 8ower %). 8rocessing %,. Retail %-. Textiles %.. 7thers (please specify)

'. 7wnership of the organi3ation Bcircle the appropriate@ &@ 8u#lic :ector *@ 8rivate sector c@ Coint ?enture Bpu#lic > private@ D@ Coint venture Bprivate > private@ (. 5eographic 7rientation Bcircle the appropriate@ &@ Indian +ompany *@ Indian "<+

+@ 4oreign "<+

). Total num#er of employees BHeadcount@ of the organi3ation in your present location Bcircle the appropriate@ &@ 6ess than ,22 *@ 6ess than ,222 +@ 6ess than %2,222 D@ %2, 222 and a#ove ,. Aour 8resent level of "anagementD 6ower "iddle :enior -. Aour HR roleD %@ 5eneralist '@ :pecialist BPlease specify your specialization@ .. Aour present HR role is predominately Bplease circle one only from the following that descri#es your predominate role@ a@ "aking sure that employee relations are coordinal and reciprocal in the organisation #@ *uilding the present and future workforce c@ Designing and delivering specific HR programmes d@ Helping line managers at all levels including top management to reach their goals e@ !sta#lishing an agenda for HR within the firm > help all other functions in the organisation f@ 7thers B8lease specify@ /. Aour total years of experience in HRD 0. Aour total years of experience in other than HRD %2. 5enderD "ale 4emale %%. !ducational Eualifications Bhighest@ %@ 5eneral qualificationD '@ 8rofessional qualifications if any, in HR and its related field %'. 4ield in which your career #eganD %@ 8ersonnel HR IR '@ 7perations (@ 4inance &ccounting )@ :ales marketing ,@ IT IT!: -@ 7thers B8lease specify@ %(. 6evel in which your career #eganD %@ +lerical '@ :upervisory (@ !xecutive managerial

Thank for your aluable time and cooperation -