SAP CRM JAI SAP SD & CRM Consultant Professional Summary * Over 6 years of SAP experience which includes

3 years of extensive functional consultant experience in SAP CRM and 3 years in SAP SD module. * As a SAP CRM consultant worked on One full life cycle CRM 5.0 Implementation, One Rollout and experience in production support. * Expertise in As-Is To-Be Study, Gap Analysis and Business Blueprint preparation. * Experience in Business Process Re-engineering and Process mapping. * Experience in configuration of Business Partners, Products, Hierarchies, Organization Management, Partner Determination, Net Price List, Transaction Types, Actions, Pricing, Status Management, Territory Management, Date Management, Leads and Segmentation. * Experience in setting up and processing of Marketing Planning, Account Planning, Campaign Management and Trade Promotions. * Experience in CRM Integration with PS BW BPS for Key figure planning and layout creations. * Knowledge of End to End TPM Business Process. * Experience in configuring and processing Sales Order, Quotation Opportunity, Sales contract and Sales Activity. * Comprehensive knowledge in data replication with CRM Middleware from R/3. * Experience in SD areas like Order Management, Pricing, Rebates, Account Determination, Customer Hierarchy, Product Hierarchy, Credit Management, Inter Company Sales, Material Determination, Free Goods, Listings and Exclusions. * Experience in SD module integration with MM, PP and COPA. * Conversant with ABAP/4 programming language, Table Controls, Data Dictionary, Reports, Transactions, Queries, Function Modules, Routines, BADIs and User exists. * Experience in managing small, medium and large SAP implementations for clients in wide spectrum of industries. * Excellent communication skills, strong research, analytical and problem solving skills with ability to work independently and a good team player. SAP Skills SAP SD SAP CRM - Middleware, Marketing, TPM, CRM Sales and Mobile Sales SAP SEM - BPS SAP Solution Manager SAP Experience

CBP Project CRM Implementation Jun 05 March 07 CRM Consultant CBP (Colgate Business Planner) is fully integrated application that allows us to control each step in trade promotion and account planning process. CBP is integration of 5.0 with R/3 4.6c, BW 3.5, SEM, APO & EP 7.0 CBP Implementation AMSSO, Colgate Palmolive Company, NJ * Involved in gathering Business Requirements during business process workshops. * Conducted workshops to understand and document detailed AS IS study of the business process. * Conducted workshops to present the detailed flow-chart and validation of the processes after detailed discussions with concerned executives/Process owners and discussed the Gap-Fit Analysis of the case process. * Prepared detailed functional and technical specs for tasks requiring development. * Setting up of Org Model in CRM and Master Data replication R/3 to CRM. * Replicating Product and Business Partners Hierarchies R3 to CRM. * Configuration for Account Planner and Marketing Planner setup. * Configured and Status Management and Promotion Approvals Process * Worked on Territory Management, Net Price List , Marketing Calendar, Target Groups, Buying Patterns, Scenario Planner, Listing and Exclusion, * Analyzing of error BDocs * Worked on R3 execution part. * Changes to R/3 Pricing and Rebate Configuration * Classification of Pricing conditions for Baseline and Uplift conditions.(Trade Promotion) * Gross to Net pricing calculations and integration with COPA. * Integration with BW, BPS for Key figure assignment and Layout configuration. * Worked on enhancements like Cannibalization, Pertinent Master Data Changes and Promo Life Cycle. * Knowledge of Commercial goals setup for Baseline Volumes. * Prepared test scripts, conducted Testing and supported user queries. * Finding bugs and Implementing SAP Notes. * Solution Manager used for Documentation, Test Plan management and Ticket Handling during the implementation. * Did a thorough Go-Live check like preparing the production environment, organizing Workbench and configurable transport requests in the right sequence.

CBP Rollout EASSO, Colgate Palmolive Company, Dublin Part of Global Rollout, UK and Spain are the first to implement CRM in Europe instance. My role includes customization, testing, support user quires and training to Europe support team. * Setting up of CRM and data exchange with R3. * Implement CRM TPM relevant to the country * Prepared templates for Global Rollout * Setup test packages in Solution Manager for testing * Trained support team members and users. John Deere, IL May 04 - April 05 CRM Consultant Environment: SAP R/3 4.6c Headquartered in Moline, IL, John Deere is the world's leading manufacturer of tractors, diesel engines and farm equipment. My role as a CRM Consultant was in customization, implementation and support of CRM Sales, Marketing functionality. Responsibilities: * Studied business process changes / requirements and configure SAP to suit the requirements. * Involved in the requirement gathering, gap analysis and scoping for Sales and Marketing. * Configured and presented a demo system for marketing. * Daily Middleware monitoring activities. * Replication of R3 data to CRM and vise versa * Customizations for Business Partner Hierarchies, Product Hierarchies, Listings, Segmentation, Pricing, Partner processing. * Strong understanding of CRM Sales Opportunities, Quotations and Orders Management * Defined Territory Hierarchies, maintained attributes and assigned positions. * Lead qualification process supported by defining questionnaires. * Marketing Planer and Campaign setup * Prepared the functional specification document and the design specification document. * Facilitated in User Acceptance Testing document preparation * Created test scenarios, documented configuration, participated in knowledge transfer to client.

Jabil Circuit Technology June 03 Apr 04 SD Consultant Jabil Circuit is a global leader in the electronic manufacturing services industry, offering innovative services and solutions to world leading electronics companies. This project mainly deals with providing SAP application support to the entire SAP application. Responsibilities: * All level 2 and 3 calls * Coordinate or provide Fix and Maintenance changes * Maintenance, Enhancements and documentation * Handled various issues related to pricing, sales order processing, delivery processing and billing processing. * Created and maintained billing documents based on sales orders and delivery, credit and debit memos based on requests. Cancellation document based on billing documents/credit memo. * Analysis and Resolution of various issues related to Functional Locations, Equipments with products not mapped for sales organization for Hardware, Software and Joint-ware product structures. * Pricing related issues for product, order and tax pricing. * Perform troubleshooting by conducting problem analysis and root cause analysis. * Coordinate with Users support for ensuring timeliness and quality of deliverables. * Have extensively worked on various User Exits and Pricing routines. * Problem replication in QA or testing instance. TVS Motors Company, SFL, India July 02 May 03 SD Consultant Environment: SAP R/3 4.6c TVS Group is Indias leading two wheeler manufacturers and leading supplier of automotive components. The project was primarily SAP implementation at SFL Sundram Fasteners Limited and support and my role as an SD consultant was in providing a supportive role in studying the process requirements and mapping business processes to suit the customers requirements. Responsibilities:

* Prepared business blueprints, Module-wise configuration, prototyping and integration testing * Involved in preparation of Process Design Document, Flow chart indicating all functional requirements at different stages & inter-relationship between various functions at macro level. * Involved with in depth study of SAP R/3 system. * Involved in Fit Gap Analysis, As-Is, To-Be Analysis, and Design. * Analyzed legacy systems for the conversion of all the relevant data to SAP required Data. * Worked closely with technical-teams to identify SAP requirements, and also worked with the process team to configure SAP Sales and Distribution module. * Coordinated in the analysis, design, prototyping, testing and implementation of SD functionality within SAP R/3. * Configured full sales and distribution business solution. * Setup Master data for Customers and Business partners, Material and Pricing for implementing the project on the SAP system. * Set up the pricing condition records, Condition Types, Access sequences. * Configured pricing procedures, worked on pricing routines * Configuration of different Sales Document types for processing Standard Orders and Rush Orders. * Configured Credit management and Material Determination * Go-Live cutover activities and successful completion followed by post go live support. * Prepared documentation for configuration and end-user training. ABB, India May 01 June 02 SD Consultant Asea Brown Boveri Ltd took up the rollout of SAP R/3 at its Bangalore manufacturing unit; The project went live in five sites at the Peenya unit in April 2002. Involved in SD module implementation for the same and working on the AS-IS Mapping, TO-BE process Mapping, GAP Analysis, requirements for Configuration, Realization, Training, Post implementation Support etc. My areas of focus are: * Mapping of existing business scenario and As-Is processes. * Mapping of To-Be processes. * SD related customization for realization of following * To-Be processes: o Domestic sales process. o Sales returns. o Consignment sales process. o Free of Charge Goods sales o Credit/Debit memo process. o Inter Company and Stock transfer.

o Credit management. * User support for Post go live issues.