20.01.

2012

Printing Internal Tests HP Deskjet 990cxi Printer - HP Customer Care (Un

HP Customer Care > HP Deskjet 990cxi Printer

Printing Internal Tests

HP Deskjet 400 series printers HP Deskjet 500 series printers HP Deskjet 600 series printers HP Deskjet 700 series printers HP Deskjet 800 series printers HP Deskjet 900c series printers HP Deskjet 3000 series printers HP Deskjet 5000 series printers HP Deskjet 5100 printers HP Deskjet 6000 series printers HP Deskjet 6830v, 6940, and 6980 series printers HP Deskjet D1300, D1400, D2300, and D2400 series printers HP Deskjet D4100 and D4200 series printers In od c ion This document explains how to perform built-in internal tests on specific HP Deskjet printers. The internal tests can be used to verify that the printer's internal firmware is functioning properly. The tests do not verify that the computer and printer connections are working properly. HP De kje 400 e ie p in e HP De kje 400, 400L, and 420c e ie p in e R nning a elf- e 1. Turn the printer off. 2. Press and hold down the PAPER FEED button. 3. Turn the printer on. 4. Release the PAPER FEED button. R nning a clean e 1. Turn the printer on. 2. Press and hold down the CHANGE CARTRIDGE button for five seconds.

h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=6009

1/9

20.01.2012

Printing Internal Tests HP Deskjet 990cxi Printer - HP Customer Care (Un

Back o op HP De kje 500 e ie p in e HP Deskjet 500, 500c, 520, 550c, and 560c series printers Running a self-test Pe FONT and RESET, o LOAD EJECT hile ning on he p in e .

Running a clean test 1. T n he p in e on. 2. P e he CLEAN b on.

Running an alignment test 1. T n he p in e on. 2. P e he ALIGNMENT TEST b on.

HP Deskjet 540 printers Running a self-test 1. T n he p in e on. 2. P e and hold do n he RESUME b on n il he p in e a p in ing.

Running a clean test 1. T n he p in e on. 2. P e 3. P e and hold do n he POWER b he RESUME b on.

on e en ime . on.

4. Relea e he POWER b Running a diagnostic test Regular 1. T n he p in e on. 2. P e 3. P e

and hold do n he POWER b he RESUME b on fi e ime . on.

on.

4. Relea e he POWER b E tended 1. T n he p in e on. 2. P e 3. P e

and hold do n he POWER b he RESUME b on on.

on.

el e ime .

4. Relea e he POWER b Running a continuous test 1. T n he p in e on. 2. P e

and hold do n he POWER b

on.

h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=6009

2/9

20.01.2012

Printing Internal Tests HP Deskjet 990cxi Printer - HP Customer Care (Un

3. P e

he RESUME b

on en ime . on. Back o op

4. Relea e he POWER b

HP De kje 600 e ie p in e HP Deskjet 600, 600c, 610c, 630c, 632c, 640c, 642c, 648c, 660c, 670c, 680c, and 690c series printers Running a self-test 1. T n he p in e on. 2. P e and hold he RESUME b on. on n il he p in e a p in ing.

3. Relea e he RESUME b Running a clean-test 1. T n he p in e on. 2. P e 3. P e

and hold he POWER b he RESUME b

on.

on e en ime . on.

4. Relea e he POWER b Running a diagnostic-test Regular 1. T n he p in e on. 2. P e 3. P e

and hold he POWER b he RESUME b

on.

on fi e ime . on.

4. Relea e he POWER b E tended 1. T n he p in e on. 2. P e 3. P e

and hold he POWER b he RESUME b on on.

on.

el e ime .

4. Relea e he POWER b HP Deskjet 656c printer Running a diagnostic-test Regular 1. T n he p in e on. 2. P e 3. P e

and hold he POWER b he RESUME b

on.

on fi e ime . on.

4. Relea e he POWER b E tended 1. T n he p in e on. 2. P e

and hold he POWER b

on.
3/9

h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=6009

20.01.2012

Printing Internal Tests HP Deskjet 990cxi Printer - HP Customer Care (Un

3. Press the RESUME button twelve times. 4. Release the POWER button. Back to top HP De kje 700 e ie p in e HP De kje 710c and 720c e ie p in e R nning a elf- e 1. Turn the printer on. 2. Press and hold the POWER button. 3. Press the RESUME button four times. 4. Release the POWER button. This may need to be performed several times before the printer prints the page. NOTE: There are no internal clean or diagnostic tests for the HP Deskjet 710c and 720c series printers. The clean test can be performed from the printer s toolbox. Back to top HP De kje 800 e ie p in e HP De kje 820c p in e R nning a elf- e 1. Turn the printer on. 2. Press and hold the POWER button. 3. Press the RESUME button four times. 4. Release the POWER button. NOTE: There are no internal clean or diagnostic tests for the HP Deskjet 820cse and 820cxi printers. HP De kje 810c, 825c, 830c, 840c, 845c, 880c, and 895c e ie p in e R nning a ample page 1. Turn the printer on. 2. Press and hold the RESUME button until the printer starts printing. 3. Release the RESUME button. R nning a diagno ic e 1. Turn the printer on. 2. Press and hold the POWER button. 3. Press the RESUME button four times. 4. Release the POWER button. NOTE: There is no internal clean test for the HP Deskjet 810c, 830c, 880c, and 895c series printers. HP De kje 850c, and 870c, and 890c e ie p in e R nning a elf- e

h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=6009

4/9

20.01.2012

Printing Internal Tests HP Deskjet 990cxi Printer - HP Customer Care (Un

1. T n he p in e on. 2. P e and hold he RESUME b on. on n il he p in e a p in ing.

3. Relea e he RESUME b Running a clean-test 1. T n he p in e on. 2. P e 3. P e

and hold he POWER b he RESUME b

on.

on e en ime . on.

4. Relea e he POWER b Running a diagnostic test 1. T n he p in e on. 2. P e 3. P e

and hold he POWER b he RESUME b

on.

on fi e ime . on. Back o op

4. Relea e he POWER b

HP De kje 900c e ie p in e HP Deskjet 916c, 920c, 930c, 940c, 950c, 970c, 960c, 980c, and 990c series printers Running a sample page 1. T n he p in e on. 2. P e and hold he RESUME b on. on n il he p in e a p in ing.

3. Relea e he RESUME b Running a self-test 1. T n he p in e on. 2. P e 3. P e

and hold he POWER b he RESUME b on fo on.

on. ime .

4. Relea e he POWER b Running a diagnostic test 1. T n he p in e on. 2. P e 3. P e 4. P e

and hold he POWER b he X (Cancel P in ) b he RESUME b on fo on.

on. on eigh ime . ime .

5. Relea e he POWER b

T o-sided printing module (duple er) test 1. P e 2. P e and hold do n he POWER b he CANCEL (X ) b on.

on h ee ime .
5/9

h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=6009

20.01.2012

Printing Internal Tests HP Deskjet 990cxi Printer - HP Customer Care (Un

3. Press the RESUME button once. 4. Release the POWER button. Back to top HP De kje 3000 e ie p in e HP Deskjet 3000 series printers (e cept for HP Deskjet 3820 series) Running a diagnostic test 1. Turn the printer on. 2. Press and hold down the POWER button. 3. Open and close the top cover four times. 4. Release the POWER button. NOTE: When running the test on an HP Deskjet 3600 series printer it ma be helpful to use a pen or pencil to hold down the Power button. HP Deskjet 3820 printers Running a sample page 1. Turn the printer on. 2. Press and hold the RESUME button until the printer starts printing. 3. Release the RESUME button. Running a self-test 1. Turn the printer on. 2. Press and hold the POWER button. 3. Press the RESUME button four times. 4. Release the POWER button. Back to top HP De kje 5000 e ie p in e HP Deskjet 5000 series printers Printing a Net ork Configuration page (DJ 5850 printers onl ) If the printer has just been connected to a network, wait a few minutes before printing the Network Configuration page to allow the printer to obtain valid settings. 1. Ensure the printer is on and is idle. 2. Press the NETWORK PAGE button once. Running a sample page 1. Turn the printer on. 2. Press and hold the RESUME button until the printer starts printing. 3. Release the RESUME button. Running a self-test

h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=6009

6/9

20.01.2012

Printing Internal Tests HP Deskjet 990cxi Printer - HP Customer Care (Un

1. Turn the printer on. 2. Press and hold the POWER button. 3. Press the RESUME button four times. 4. Release the POWER button. Continuous "H" test 1. Turn the printer on. 2. Press and hold the POWER button. 3. Press the RESUME button eight times. 4. Release the POWER button. NOTE: To cancel the "Continuous H" test page, press the CANCEL button once. Page count test 1. Turn the printer on. 2. Press and hold the POWER button. 3. Press the RESUME button twelve times. 4. Release the POWER button. T o-sided printing module (duple er) test 1. Press and hold down the POWER button. 2. Press the CANCEL (X ) button three times. 3. Press the RESUME button once. 4. Release the POWER button. Media sense test The following test will identif the t pe of media in the IN tra . Pages will continuousl print until the CANCEL button is pressed. 1. Press and hold down the POWER button. 2. Press the CANCEL (X) button ten times. 3. Release the POWER button. 4. Press CANCEL after printing one or two pages. Pages will print with the name of the printer, the serial number of the printer, and a code indicating the t pe of media being used. The third line sa s MS Re PLNA = plain paper PHTC = photo paper TRNA = transparenc PRMA = premium paper Ske measurement test
7/9

l and will be followed b one of the codes listed below:

h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=6009

20.01.2012

Printing Internal Tests HP Deskjet 990cxi Printer - HP Customer Care (Un

1. P e 2. P e 3. P e

and hold do n he POWER b he CANCEL (X) b he RESUME b on on.

on.

on h ee ime . o ime .

4. Relea e he POWER b HP Deskjet 5100 printers Running a self-test 1. T n he p in e on. 2. P e 3. P e

and hold he POWER b he RESUME b on fo on.

on. ime .

4. Relea e he POWER b

Back o op HP De kje 6000 e ie p in e Running a sample page NOTE:Thi e doe no o k i h he HP De kje 6830 and 6840 e ie p in e .

1. T n he p in e on. 2. P e and hold he RESUME b on. on n il he p in e a p in ing.

3. Relea e he RESUME b Running a self-test 1. T n he p in e on. 2. P e 3. P e

and hold he POWER b he RESUME b on fo on.

on. ime .

4. Relea e he POWER b Continuous "H" test 1. T n he p in e on. 2. P e 3. P e

and hold he POWER b he RESUME b

on.

on eigh ime . on. H" e page, p e he CANCEL b on once.

4. Relea e he POWER b

NOTE: To cancel he "Con in o

T o-sided printing module (duple er) test 1. P e 2. P e 3. P e and hold do n he POWER b he CANCEL (X ) b he RESUME b on.

on h ee ime .

on once. on. Back o op

4. Relea e he POWER b

h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=6009

8/9

20.01.2012

Printing Internal Tests HP Deskjet 990cxi Printer - HP Customer Care (Un

HP Deskjet 6830 , 6940, and 6980 series printers C ome S ppo Diagno ic e page

1. Press and hold the Power button. 2. While holding the Power button, press the Cancel (X) button, and then release both buttons. Back to top HP Deskjet D1300, D1400, D2300, and D2400 series printers R nning a elf- e 1. Turn the printer on. 2. Press and hold down the Power button. 3. While holding down the Power button, open and shut the lid of the printer four times. 4. Release the Power button. The self-test prints. NOTE: When running the test on an HP Deskjet D2300 series printer it ma be helpful to use a pen or pencil to hold down the Power button. Back to top HP Deskjet D4100 and D4200 series printers C ome S ppo Diagno ic Te Page

1. Hold down the Power button. 2. While holding down the Power button, press the Photo button once. The test page prints. Con in o "H" e

1. Hold down the Power button. 2. While holding down the Power button, press the Photo button once and the Resume button three times. The Continuous "H" test prints. Back to top

United States

h10025.www1.hp.com/ewfrf/wc/document?dlc=en&lc=en&product=6009

9/9