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NSN Mobile E-mail service Mail for Exchange Installation guide

Latest up to date version can be found here:


https://inside.nokiasiemensnetworks.com/global/MyServices/IT/Email_and_SMS/Pe rsonalMailbox/MobileMail/Pages/MobileMail.aspx

16.11.2011 Version: 1.5

Nokia Siemens Networks NSN CDO IT EUS WpS Smart Devices Mobile E-mail service mobile.mail@nsn.com
For internal use

General information

If you would like to start using MfE, your account must be activated for this first. The mobile mail (Mail for Exchange) for your personal mailbox can be enabled using NSN IT Shop (Workplace IT- > Email-> Mobile Mail-> Enable mobile mail (Mail for Exchange)->ORDER). Internet access on mobile device should be configured in advance. If not go back to phone manual and provider information how to configure Internet access. To save company expenses a data rate should be included in your mobile provider plan. Please order an appropriate data plan before utilizing the service using Voice Services tools. Read more from Voice Services intra pages. Please note that in general data on mobile devices can easily get lost. DO NOT store confidential data (e-mails) on it. After the installation of MfE client, security settings for your device will be enforced: phone locks after 60 mins of inactivity with a lock code of min. 5 characters length. These settings are mandatory and need to be set manually, if enforcement is not supported on your device.

For error reporting and questions please contact NSN ITService Desk

Initial preparation
If you face any problems during installation process, it is recommended to reset your mobile device to factory settings. Please enter code *#7370# on your mobile. After device has restarted, configure again Internet access and other general options. Attention. This action will erase all data on your mobile. Backup your personal data before (e.g photos, personal contacts, documents).

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Getting started with Mail for Exchange


There are 2 stages for setting up Mail for Exchange for your first use:
1. Install and start Mail for Exchange on your mobile device.(Newer devices comes with a preinstalled
email client so no need to install). 2. Create and configure a synchronization profile that controls what and when you synchronize

Synchronization updates information on your mobile device, such as e-mail messages, contacts and calendar items, with information on your Mail for Exchange account. An application called Company Directory is also available when you install Mail for Exchange that allows you to search your companys Microsoft Exchange server for contact information (phone numbers, e-mail addresses, etc).
Complete list of Mail for Exchange enabled devices: http://europe.nokia.com/find-products/nokia-for-business/email-andmessaging#fragmentMfECompatibility(Select Compatibility tab) To check which Symbian platform exists on the device http://www.forum.nokia.com/Devices/Device_specifications/?filter=all

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MfE client installation guide


When using newer Nokia models the e-mail client is preinstalled on the device(eg. E72,E75,etc). For these devices you do not need to download and install MfE. You may continue directly with configuration of MfE. For the other devices which needs MfE application to be installed, simply follow the below steps to obtain the application; Using Ovi Store application:
Look for the Ovi Store application on your device. It may be pre-installed under Menu or Menu > Application If not, please go to Menu > Download! on your device Select and install the Ovi Store application by following the instructions provided. Once installed, sign in with your account. If you do not already have an Ovi account you can sign up as a new user. Go to the Search function and enter Mail for Exchange You will be led directly to the location of the application Click to download and install accordingly.

As an alternative, you may also install using web browser on your mobile device;

open web browser on mobile device and go to http://store.ovi.com/content/5919?clickSource=search


login with your OVI account (please register if you do not have OVI account) choose your device model with Nokia Device Selector approve software download with "OK" and follow instructions to install MfE software.
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MfE client configuration guides


In order to configure your mobile device to use MfE service, you need to create an MfE profile. Although the interfaces and steps may vary for different types of Nokia models, the following information should be entered to enable NSN MfE service to synchronize your data with NSN Exchange server. Email address: (your NSN email address) Domain: nsn-intra User name: (your NSN network account in NSN-INTRA domain) Password: (your password to NSN network account) Access point: (preferred access point on your mobile to access Internet) Exchange server: sync.nokiasiemensnetworks.com Other settings leave default Detailed configuration guides for different types of Nokia devices can be found in the following links. For each type , a sample Nokia models instructions is provided. The screens and the order of the steps may vary, but instructions will be similiar within the same group of devices below. Type 1(Symbian S60 3rd Edition, Feature Pack 0,1,2 with installed MfE client)
(Nokia E90, Nokia E71, Nokia E70,Nokia E66,Nokia E65,Nokia E63,Nokia E62,Nokia E61i,Nokia E61, Nokia E60, Nokia E51, Nokia E50, Nokia N96, Nokia N95, Nokia N93i, Nokia N85, Nokia N82, Nokia N81, Nokia N80, Nokia N79, Nokia N78, Nokia N77, Nokia N76, Nokia N73, Nokia X5, Nokia 5320, Nokia5730, Nokia6110, Nokia6120c, Nokia6210, Nokia6220c1, Nokia6760 Slide)

Type 2(Symbian S60 3rd Edition, Feature Pack 2 with integrated MfE client)
(Nokia E75, Nokia E72, Nokia E55, Nokia E52, Nokia E5-00, Nokia N86, Nokia C5-00, Nokia6710 Navi, Nokia6730 Classic)

Type 3(Symbian S60 5th Edition)

(Nokia N97 mini, Nokia N97, Nokia X6, Nokia 5800, Nokia5230, Nokia5233, Nokia5235, Nokia5530)
Type 4(Symbian^3, Symbian Anna, Symbian Belle)

(Nokia C7-00, Nokia C6-01, Nokia N8-00, Nokia E7, Nokia E6, and newer Symbian Belle devices)
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Configuration guide(Type 1)
Your Nokia device comes with support for the Microsoft Exchange email server. If you have already enabled MfE service for your NSN email account(via IT Shop), follow these steps to configure Mail for Exchange

Highlight and select Set up e-mail on your home screen using the NaviKey

Select Start e-mail setup from the menu that appears

Select Start to begin entering the information for your email account

The setup wizard will need to access the network in order to complete your configuration. Select Yes to allow the wizard to access the network.

The wizard will take a moment to establish a network connection

Select E-mail. This screen will vary depending on what services are available in your country. The screen does not appear in every case.

Enter your email address and select OK.(your NSN email address like a.b@nsn.com)

Enter your email password and select OK. (your password to NSN network account)

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Configuration guide(Type 1)

The setup wizard will take a moment to define your email settings

Enter the user name that you normally use when accessing your Exchange email. (your NSN network account in NSN-INTRA domain)

The setup wizard will notify you that this account requires additional setup. This is normal when using Mail for Exchange.

Select Mail for Exch..

Select OK

Enter the domain that you normally use when accessing your Exchange email.(nsn-intra)

Enter the full name of your Exchange server. (sync.nokiasiemensnet works.com)

Select Yes to install the Mail for Exchange software

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Configuration guide(Type 1)

Select Continue.

It will take a moment for the application to install

Wait for installation to complete

Select Continue after reading the notice.

During first synchronisation NSN security settings will be pushed to your device, see the instructions on the slide 16.
You can use the Mail for Exchange settings screen to change when your email is synchronized. Now you can access your NSN inbox from your Nokia device. You can access the Mail for Exchange settings and company contact search through the Mail for Exchange folder

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Configuration guide(Type 1)
Further configuration settings after the install.

Select MfE folder

Select Mail for Exchange

Select content to sync

Server wins should always be the default setting

On Initial sync, delete items on phone (this will erase phone content and sync calendar, email, contacs and tasks from Exchange server) If your contacts are not previously synchonized with Outlook, you should select Keep items on phone for contacts.

In case of conflict. Specify whether the entries on your mobile device or the entries on the server prevail if a conflict occurs during synchronization. This may occur when an item has been changed on both mobile device and Exchange server since the last synchronization. Note: If an entry is deleted on one side (server or the mobile device) and modified on the other , the entry is deleted regardless of this setting.
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Configuration guide(Type 2)
The Mail for Exchange client on these Nokia devices is preinstalled on the device, there is no need to install any additional software. However you've to launch the E-Mail setup wizard to create a Mail for Exchange Profile.

Select the option Setup EMail

The Email setup wizard will launch,Select the option to Start:

Select the option to add a Mail for Exchange account:

Enter your email address(NSN email address), username(NSN network account in NSN-INTRA domain), password(password to NSN network account) and domain(nsn-intra). Click Next.
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Enter in the name of the Exchange server (sync.nokiasiemensnetworks.com) Click Next:

You will be prompted to avoid syncing mailbox data locally with your PC once you have configured wireless synchronization. Click OK to acknowledge the message

Configuration guide(Type 2)

During first synchronisation NSN security settings will be pushed to your device, see the instructions on the slide 16.
Select which mailbox data you wish to synchronize (email will be synchronized automatically). Click Next

The setup is now complete, your email will be synchronized automatically.

To edit the settings for the email account, select the Settings menu:

After selecting one of the options , you will be able to change the settings

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Configuration guide(Type 3)
This type of device has the Nokia Mail For Exchange client built in, so there is no need to download it

Launch the Messaging application from the main menu:

Open the Settings menu and select Email Settings:

If no mailbox is defined, you will be prompted to create one automatically, Select Yes. The Email Wizard will launch automatically

Start. You will be prompted to sign up for a Nokia OVI email account:

Select the option to use your own email address and click OK

Enter your email address(NSN email address) and click OK

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Configuration guide(Type 3)

Enter your password (password to NSN network account) and click OK.

Select Mail For Exchange and click Select:

Start. You will be prompted to sign up for a Nokia OVI email account:

Select the option to use your own email address and click OK

Enter your email address(NSN email address) and click OK

You will then be prompted to confirm the installation of the Mail For Exchange software. Select OK

The application will now be installed. Once complete, the client will automatically connect to the Exchange server and download your email messages: By default, only email is synchronized. You can now edit the MfE profile and optionally select Contacts, Calendar and Tasks folders.

During first synchronisation NSN security settings will be pushed to your device, see the instructions on the slide 16.
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Configuration guide(Type 4)
This type of device comes with Nokia's Mail for Exchange software built in, providing push-based bi-directional synchronisation of mail, contacts, calendar and notes information with NSN Exchange Server

Select Applications and then Mail

Prompted to create a new mailbox, select Yes

Select Start

Enter your NSN email address & password to NSN network account)

Select Mail for Exchange as the type of email account and then Next

Add your username (NSN network account ), and domain (nsn-intra), select next

After trying to connect, will be prompted to enter in the name of the mail server

Enter in the name

Select Options

of the Exchange server (sync.nokiasiemensnetworks.com)

Select the option to Accept Permanently

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Configuration guide(Type 4)

Select Yes, then enter the name of the Exchange server

Select OK

Select the appropriate folders and select Next. Your mail and selected folders will now be synced with your device

To edit further settings, select Options and then Settings and then Mail for Exchange

Account information can be edited, as well as signature and Out of Office status information

During first synchronisation NSN security settings will be pushed to your device, see the instructions on the slide 16.
Under the Advanced Settings, SSL and access point information can be specified Under the What to sync menu, you can specify how far back into the past you wish to synchronise Under the When you sync menu, you can specify synchronisation schedule information Under the Applications menu you can edit which mailbox folders are synchronised:

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NSN Security Settings


During first synchronisation NSN security settings will be pushed to your device
If these security settings are not pushed to your phone (some unsupported Nokia N-Series devices), it is mandatory to set the phone lock code manually (please refer to the phones manual): oPhone lock period: 60 minutes oMinimum password length: 5 characters (numbers and letters allowed)

You are required to change lock code. select Yes

Default lock code is 12345, if you never changed it select Yes

select Unlock

Type in current lock code, not PIN code (default 12345), device answers lock code expired

Type in new lock code: 5 characters (numbers and letters allowed)


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Type in new lock again to verify

Lock code applied

Guides & Useful Links



NSN Mobile E-mail service Mobile Devices and Applications Support Mobile Devices Documents and Guides NSN Messaging Service Limited supported Smart phones(BYOD-Bring Your Own Device) Mobile Device Security & Recommendations

MfE Quick Setup Guide for Nokia Symbian^3 devices(N8, C7, etc.) MfE Quick Setup Guide for Nokia S60 3.2.3 devices Mobile Mail Quick Guide for Android Mobile Mail Quick Guide for Apple iOS Mobile Mail Quick Guide for Windows Mobile Updating Nokia phones firmware

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