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1. In HR parlance, who are 'Whistle-Blowers'? Answer : Individuals who report unethical practices by their employers to outsiders. 2. Expand MPS, a scale used to measure the overall potential of workers' intrinsic motivation and used in the Job Diagnostic Survey developed by Richard Hackman and Greg Oldham? Answer : Motivating Potential Score 3. How do we better know the employment agencies and executive recruiters who locate suitable candidates? Answer : Head hunters 4. What's the term used to describe an employee who is not tied to one country or company but moves around? Answer : Mobile worker 5. Name the Process of Certifying the competence of a person, an employee, in an area of capability? Answer : Accredition 6. What are "Blind Ads" in HR parlance? Answer : Recruitment advertisements that do not have the name or identity of the employer. 7. Boulwarism is a popular negotiation strategy. Who developed this concept? Answer : General Electric Company 8. We all familiar with Buyback of shares. But while managing people what is 'Buyback'? Answer : Buying back of a personnel, who attempts to resign, with an offer of increase in salary or wages and/or other benefits. 9. Who proposed the 'Equity Theory' in the year 1960? Answer : J Stacy Adams 10. What are 'Cafetaria Benefit Programs'?

Answer : Flexible benefits that allow employees to select the frings benefits and services that satisfy their needs. 11. ASA Framework was developed by Ben Schneider, a researcher from University of Maryland, and used in selection of personalities. What does ASA stand for? Answer : Attraction - Selection - Attrition 12. What is known as the relationship between what a worker gets from the job and what he contributes to the job according to the Equity Theory? Answer : Outcome/Input Ratio 13. In Clayton Alderfer's ERG Theory, R stands for Relatedness and G for Growth then what does E mean? Answer : Existence 14. Employees hired or contracted by organisations on a temporary basis to fulfill the needs of the labor for a specific period are known as what? Answer : Contingent Workers 15. What is the tendency of the personnel to experience and express their negative emotional attitude and generally perceive themselves and others surrounding them negatively called? Answer : Neuroticism 16. Who introduced the modern concept of 360 Degree Appraisal? Answer : General Electric Company 17. What is a 'Career Plateau'? Answer : A chance of obtaining a promotion or a position with more responsibility is small. 18. Which internationally acclaimed Indian movie has been included as a case study for 'Human Behavior at Work' by Indian Institute of Management, Indore? Answer : Lagaan 19. Elton Mayo, one of the pioneers in human behavior studies, called the assumptions of McGregor as "Rabble Hypothesis". What are they? Answer : Theory X and Theory Y 20. Who is known as the "Father of 401k"? Answer : Ted Benna

21. What is MBGO and who proposed it? Answer : Management By Group Objectives by Likert and Fisher 22. Richard Beckhard developed a concept known as 'Beckhard's Confrontation Meeting'. What is the concept? Answer : One day meeting of entire management of an organisation in which they take the reading of their original health 23. Name the personality who introduced the concept of 'Bureaucracy' in 1922? Answer : Max Weber 24. Name the title of the book in which Douglas McGregor described his famous Theory X and Theory Y? Answer : The Humanside of Enterprise 25. We all are familiar with the concept ESOP, thanks to the IT revolution. But in HR what is ETOP? Answer : Environmental Threat and Opportunity Profile 26. In McKinsey's 7S Framework there are four 'soft variables', Staff, Skills, Style and Shared Values. What are the other three 'hard variables'? Answer : Strategy, Structure and System 27. Fill in the blank. In Expectancy theory Force = ________ x Expectancy? Answer : Valency 28. What is known as 'Great man Theory'? Answer : Leaders are born and not made 29. Who proposed the "Surplus Value Theory of Wages". The theory states the labor was an article of commerce, which could be purchased on payment of 'Subsistance Theory'? Answer : Karl Marx 30. Where is the famous 'Western Career Fair' take place annualy Answer : Silicon Valley 31. Which theory is commonly referred as the 'Hierarchy of Human Needs'? Answer : Maslow Theory

32. Joseph Luft and Harry Ingham developed a framework to improve the effectiveness of communication. Name it? Answer : JOHARI Window

33. Name the person who called for the scientific selection of workers and 'Harmonious Cooperation' between labour and management? Answer : Henry L. Gantt 34. Where did Elton Mayo and F.J.Roethlisberger conduct their famous studies which dealt the influence of work groups on performance? Answer : Hawthorne Plant at Western Electric Company 35. In HR parlance what is known as an 'Agency Shop'? Answer : The union where employees do not have to join but they must pay union dues to keep their jobs alive 36. Who is known as 'The father of Social Systems Approach' to organisation and management? Answer : Vilfredo Pareto 37. The degree to which a person prefers doing two or more things simultaneously is known as what? Answer : Polychronic 38. Name the creativity-simulation technique which tries to make the strange familiar and the familiar strange? Answer : Synectics 39. An illegal strike called by employees who refuse to work during the term of a binding contract is known as 'Wildcat Strike'. State True or False? Answer : True 40. What does 'Theory X' and 'Theory Y' argue? Answer : View of Human Nature and Motivation 41. The degree to which people are willing to take chances is known as what? Answer : Risk Propensity 42. What does 'Peter Principle' state?

Answer : In a hierarchy, people tend to rise to their level of incompetence 43. In Change management or general HR parlance what are Psychic Costs? Answer : Stress, Strain and Anxieties that affect the inner self of a person during a period of change 44. Which term is used to describe the use of a person's cultural reference points to evaluate others? Answer : Ethnocentrism 45. This term is derived from the typographer's word for a painting plate made from the previously composed type. Walter Lippman applied this word to perception in 1922. Since then it has became a term frequently used for perceptual errors. What is it? Answer : Stereotype 46. Who is widely recognised as the pioneer in Cognitive Theory? Answer : Edward Tolman 47. In an organisation if your feedback is like PIGS, what does it denotify? Answer : Positive, Immediate, Graphic, Specific 48. What is the systematic study of cause and effect of personal space requirements called? Answer : Proxemics 49. Expand COBRA? Answer : Consolidated Omnibus Budget Reconicliation Act 50. Name the effect of successes made by unions at the negotiating bench influencing the wages, working conditions and other terms of employment benefits for workers who are not yet the members of unions? Answer : Spillover Effect

1. The Number of Persons required for forming & registering trade Union is?
a. 6 b. 5 c. 7 d. 8

2. Trade Unions Act was enacted in the year _______- ? a. 1927 b. 1925 c. 1926 d. 1928

3. Works Committee is to be constituted in an Industry which is employing _____ or more employees ? a. 75 b. 90 c. 100 d. 80

4. The process by which a Third Party Persuades disputants to come to an amicable adjustment of claims is called ? a. Arbitration b. Collective Bargaining c. Conciliation.

5. An interim or Final Order pertaining to Industrial Dispute passed by Industrial Tribunal / Labour Court is called ? a. Judgement b. Order c. Award.

6. The temporary closing of a place of employemtn or the suspension of work, or refusal by an employer is called ? a. Lay off b. Lock-out c. Retrenchment.

7. The total number of protected workman to be in an organization is ? a. Min. 10 Max. 120 b. Min. 5 Max. 100 c. Min. 15 Max. 125.

8.Industrial Employment ( Standing Order) Act, 1946 is applicable to Organisation employing _________ a. 100 or more b. 125 or more c. 150 or more.

9. The rate of Subsistence allowance paid to an employee under suspension for first 90 days is ? a. 75% b. 60% c. 50%

10.Contract Labour ( Regulation & Abolition), Act was enacted in ________ a. 1948 b. 1946 c. 1970 d. 1965.

11. Under Contract Labour Act, In a factory, the owner or occupier of the factory is called __________ a. Manager b. Principal Employer c. Managing Director.

12. Payment of Gratuity Act was enacted in _______ a. 1975 b. 1972 c. 1976

13. The Maximum Amount of Gratuity Payable under Payment of Gratuity Act is _____________ a. Rs. 3,00,000 b. Rs. 3,50,000 c. Rs. 3, 75,000

14. The Gratuity is payable to person who has rendered service of ______ years ? a. 5 b. 3 c. 6 d. 4

15.Who is an adult as per Factories Act, 1948 ? a. Who has completed 18 years of age c. who is more than 14 years b. who is less than 18 years d. who is more than 15 years

16.Who is an Adolescent as per Factories Act, 1948 ? a. Who has completed 17 years of age b. who is less than 18 years

c. who has completed 15 years but less than 18 years. 17. A person who has ultimate control over the affairs of the factory under factories act, 1948 is called as _________ a. Occupier b. Manager c. Chairman d. Managing Director.

18. The space for every worker employed in the Factory after the commencement of Factories Act, 1948 should be ________ Cubic Meters. a. 9.9 b. 10.2 c. 14.2 d. 13.2

19. The provision for cooling water during hot weather should be made by the organization if it employees _______ or more employees. a. 200 b. 250 c. 300 d. 150

20. Safety Officers are to be appointed if Organisation is engaging ______ or more employees. a. 1000 b. 2000 c. 500 d. 750

21. Canteen is to be provided if engaging employees more than ______ persons. a. 250 b. 230 c. 300 d. 275.

22. The Ambulance Room is to be provided if engaging employees more than______ a. 400 b. 350 c. 500 d. 450

23. First Aid Boxes is to be provided for ______ of persons a. 125 b. 135 c. 150 d. 160

24. Creche is to be provided if ______ or more lady employees are engaged. a. 25 b. 32 c. 30 d. 40

25. Welfare Officers are to be appointed if Organisation is engaging ______ or more employees. a. 500 b. 250 c. 600 d. 750

26. An adult worker can upto ____ hrs in a day as per factories Act, 1948 a. 8 b. 9 c. 10 d. 12

27. Leave with wages is allowed for employees if they work for _______ days in a month. a. 15 b. 25 c. 20 d. 28

28..Chapter V of ID Act, 1947 Envisages about _______ a. Arbitration b. Conciliation c. Strikes and Lock-outs d. lay-off

29. Chapter V-A of ID Act, 1947 Envisages about _______ a. closure b. grievance redressal c. lay-off retrenchment

30. Which act provides for the Health, Safety and Welfare of Apprentices ? a. Apprenticeship Act b. Factories Act, 1948 c. Workmen Compensation Act 31. Whether Apprentices are eligible for compensation for any Injury in the course of his/ her training under Workmen Compensation act. a. Yes b. No

32.What percentage of Employers Contribution is deposited in Employees Provident Fund ? a. 12% b. 8% c. 8.33%

33. What percentage is the employers contribution under ESI Act, 1948 ?

a. 4.75 %

b. 4%

c. 5 %

d. 3.5%

34. What percentage is the employees contribution under ESI Act, 1948 ? a. 2.75 % b. 3% c. 1.75 % d. 3.75%

35. The employees drawing upto Rs.________ as wages are only covered under ESI, Act, 1948 ? a. 6500 b. 8500 c. 10000

36. Which one of the following is not a welfare provision under Factories Act, 1948 a. Canteen b. Creches c. First Aid d. Drinking water.

37. When was the Minimum Wages Act enacted a. 1947 b. 1946 c. 1948.

38. What is the percentage of Maximum bonus Payable ? a. 25% b. 20% c. 22% d. 26%

39. What is the percentage of Minimum bonus Payable ? a. 7.33% b. 8.33% c. 9.33% d. 6.33%

40. Section 9-A of ID Act, 1947 Stipulates about ? a. Reference of Disputes b. Notice of Change c. Adjudication.

41. How many days notice is to be given for notice of change under ID Act, 1947 a. 22 b. 23 c. 21 d. 20

1. Appointment of Welfare Officer under Factories Act, 1948 is compulsory where_______ employees are employed. (a) 50 (b) 500 (c) 1000 (d) 100

2. Crche is mandatory under the Factories Act where ______________ workers are employed (a) 30 (b) 100 (c) 30 women (d) 250

3. A canteen for use of workers providing subsidized food is statutory under the Factories Act where _____________ workers are employed. (a) 250 (b) 1000 (c) 100 (d) 150

4. Under Factories Act, appointment of a Safety Officer is mandatory where the no. of employees exceeds ________ (a) 1000 (b) 500 (c) 100 (d) 50

5. Under Plantation Labour Act, 1951 a Welfare Officer is required to be appointed where the no. of workers is __________ (a) 100 (b) 300 (c) 500 (d) 1000

6. Under Plantation Labour Act, crche is to be set up where ______________ women workers are employed or the no. of children of women workers exceeds ________ (a) 50 and 20 (b) 30 and 20 (c) 50 and 30 (d) 30 and 5

7. Under Plantation Labour Act, canteen is compulsory where ________ workers are working (a) 100 (b) 250 (c) 500 (d) 150

8. An adult worker under the Factories Act is eligible for leave with wages @ I day for every________ days worked during the preceding year

(a) 50

(b) 20

(c) 15

(d) 240

9. Under the Factories Act no worker is permitted to work for more than _____ hours in a day (a) 8 (b) 9 (c) 10 (d) 24

10. Under the Factories Act, white washing of the factory building should be carried out in every _________ months (a) 12 (b) 24 (c) 26 (d) 14

11. Repainting or re varnishing under the Factories Act is required to be carried out in every ________ years (a) 5 (b) 10 (c) 3 (d) 1

12. Certification of Standing Orders under the Industrial Employment (Standing Orders) Act, 1946 is mandatory where ________ workers are employed (a) 500 (b) 1000 (c) 250 (d) 100

13. In order to be eligible for maternity benefit under the Maternity Benefit Act, 1961, a woman worker should have worked for not less than_________ days in the 12 months immediately preceding the date of delivery (a) 160 (b) 240 (c) 30 (d) 150

14. Under the Maternity Benefit Act, a woman worker is eligible for ______ weeks leave with wages (a) 6 (b) 24 (c) 15 (d) 12

15. In case of miscarriage, a woman worker shall be allowed______ weeks leave with wages (a) 12 (b) 6 (c) 4 (d) 24

16. Under the Payment of Wages Act, 1936 payment of wages of establishments employing not more than 1000 employees shall be paid within _______ of the wage month (a) 10th day (b) 7th day (c) 2nd day (d) 15th day

17. Under the Payment of Wages Act, payment of wages of establishments employing not less than 1000 employees shall be paid within __________ of the wage month (a) 7th day (b) 15th day (c) 2nd day (d) 10th day

18. An employee is eligible to get bonus under the Payment of Bonus Act, 1965 if he had worked for not less than ________ days in the preceding year (a) 30 (b) 240 (c) 160 (d) 190

19. An employee whose salary does not exceed ____________ is eligible for Bonus under the Payment of Bonus Act. (a) Rs 3500 (b) Rs 2500 (c) Rs 6500 (d) Rs 10000

20. The statutory minimum bonus is ________ (a) 8.33% (b) 10%

(c) 24%

(d) 20%

21. Maximum bonus under the Payment of Bonus Act is _______ (a) 8.33% (b) 10% (c) 24% (d) 20%

22. In order to be eligible for Gratuity under the Payment of Gratuity Act, 1972, an employee should have a minimum continuous service of __________ (a) 10 years (b) 5 years (c) 7 years (d) 3 years

23. Under the Payment of Gratuity Act, the rate of gratuity is _________ salary for every completed year of service (a) 20 days (b) 30 days (c) 15 days (d) 2 months

24. A news paper employee is eligible for gratuity if he has ______ years continuous years of service (a) 10 (b) 5 (c) 7 (d) 3 25. Employees who are drawing salary not more than __________ are covered under the Employees State Insurance Act, 1948. (a) Rs 10000 (b) Rs 7500 (c) Rs 6500 (d) Rs 3500

26. Employees share of contribution under the ESI Act is ________

(a) 12%

(b) 8.33%

(c) 1.75 %

(d) 4.75%

27. The employers share of contribution under the ESI Act is _____ (a) 12 % (b) 8.33 % (c) 1.75 %

(d) 4.75 %

28. Employees who are getting a daily average wages up to ________ are exempted from contributing employees share of ESI contribution. (a) Rs 70 (b) Rs 50 (c) Rs 100 (b) Rs 384.60

29. Employees Provident Fund and Miscellaneous Provisions Act, 1952 is applied to establishments employing not less than _______ (a) 10 employees (b) 20 employees (c) 50 employees (d) 100 employees

30. An employee whose salary at the time of joining does not exceed _________ shall become a member of the provident fund under the Act. (a) Rs 10000 (b) Rs 7500 (c) Rs 6500 (d) Rs 5000

31. Employees share of provident fund contribution is __________ (a) 12 % (b) 8.33% (c) 1.75 %

(d) 4.75%

32. Employers share of contribution to the provident fund is ________ (a) 8.33% (b) 12% (c) 3.67 %

(d) 4.75 %

33. Employers contribution to Employees Pension Scheme is _______ (a) 8.33% (b) 12% (c) 3.67 %

(d) 4.75 %

34. Employers contribution to Employees Deposit Linked Insurance is __________ (a) 3.67 % (b) 1.1 % (c) 0.5 % (d) 0.05 %

35. Prior intimation to the appropriate Govt to lay off, retrench or close down an establishment is required under the Industrial Disputes Act, 1947 where there are ________ workers (a) 100 (b) 1000 (c) 50 (d) 500

36. Prior permission from the appropriate Govt to lay off, retrench or close down an establishment is required under the Industrial Disputes Act where there are ________ workers (a) 100 (b) 1000 (c) 50 (d) 500

37. Forming of a Works Committee under the Industrial Disputes Act, is mandatory where the no. employees is _________ (a) 1000 (b) 100 (c) 500 (d) 250

38. Lay off compensation is to be paid @ _________ of average wages (a) 15 days (b) 50% (c) 60% (d) 75 % 39. The minimum no. of workers required to register a Trade Union under the Trade Unions Act, 1926 is _________ (a) 10% (b) 50% (c) 33 % (d) 10% or 100 whichever is less

40. Continuous Service under major labour legislations means _______________ (a) work of 240 days if work is above the ground and 190 days if work is below the ground (b) work of 240 days (c) work of 180 days (d) work of 160 days

41. _______________________prohibits discrimination in fixing salary to men and women engaged in the work of similar nature (a) Minimum Wages Act, 1948 (b) Payment of Wages Act, 1936 (c) Payment of Subsistence Allowance Act (d) Equal Remuneration Act, 1976

42. Subsistence Allowance @ __________ shall be paid if suspension extends to a period beyond 90 days (a) 50% (b) 75% (c) 90% (d) 100%

43. The wages under the Minimum Wages Act, 1948 shall include ______________ (a) CTC (b) a basic rate of wages and dearness allowance variable according to cost of living (c) basic rate of wages, DA, HRA and CCA (d) A consolidated amount decided by the employer

44. ______________ absolves the employers liability under the Maternity Benefit Act and Workmens Compensation Act. (a) Employees Provident Fund Act (b) Industrial Employment (Standing Order ) Act (c) Employees State Insurance Act (d) Industrial Disputes Act

45. Any amount due from an employer under settlement or award can be recovered following the procedures laid down in ______________ (a) The Standing Orders (b) section 15 of the Payment of Wages Act (c) Minimum Wages Act (d) section 33 (C) of the Industrial Disputes Act.

1. According to Tuckman's theory of group formation Group process starts with Starting Norming Storming Performing Creating Forming

2. Which Is Not Likert Leadership Styles Dictatorship Participative Benevolent authoritative Consultative

3. Which is not Hershey Blanchard leadership model Telling / Directing Selling / Coaching Participating / Supporting Performing / Doing

4. Which is not a part of Robert Katz three managerial skills

Communication

Technical

Human

Conceptual

5. Therbling is a concept devised by

Elton Mayo

Henri Fayol

Mc Gregor

Frank Gilbert

6. Theory X and Theory Y was propagated by

Frederick Herzberg Mc Gregor

Victor Vroom

Adam

7. Motivation-hygiene theory was propagated by

Elton Mayo Adam

Henri Fayol

Mc Gregor Mc Gregor

Victor Vroom Frank Gilbert

Frederick Herzberg

8. Maslow Need Hierarchy starts with

Social Self Actualisation

Physiological needs Safety

Esteem

9. Equity Inequity theory was propagated by

Elton Mayo Adam

Henri Fayol

Mc Gregor Mc Gregor

Victor Vroom Frank Gilbert

Frederick Herzberg

10. Contingency approach is also called

Error approach Situational Approach

Difficulty approach Hindrance approach

11. In TOWS matrix , S stands for

Situation Science

Society Skill

Strength

12. In BCG matrix ( Low Market Growth , High market share ) is represented by

Star`

Question Mark

Cash Cow

Dog

13. GE matrix two dimensions are

Market attractiveness, Business Unit Strength Profit, Loss

Market share, Profit Market Growth, Market Share

14. Which is not a part of Porters Five force Model

Threat of Suppliers Threat of Substitutes

Threat of New Entrants Threat of Environment

15. . is commitment to systematic assessment of the companys main activities that have a social impact reporting to the society on relevant issues.

Social Audit

Social responsiveness

Corporate responsibility

16. <.> Is commitment to systematic assessment of the companys main activities that have a social impact reporting to the society on relevant issues.
Social Responsibility Social Obligation Social Responsiveness

17. <> obligation of a business to meet its economic and legal responsibilities.

Social Responsiveness

Social Obligation

Social Responsibility

18. <> capacity of a firm to adapt to its changing societal conditions.

Social Responsiveness

Social Obligation

Social Responsibility

19. Classical-management rule that subordinates at every level should follow the chain of command, and communicate with their seniors only through the immediate or intermediate senior is called

Scalar principle Authority Principle

Delegation rule

Responsibility rule

20. <.> is the number of people who report to one manager in a hierarchy.

Line of authority Scalar principle

Span of control Work Team

21. A .organisation has a larger number of managers with a narrow span of control whilst a flat organisation has few managers with a .. span of control. .

Tall, Wide

Wide, Tall

Broad, Tall