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External Support FTP site: Information Sheet [ID 77483.1


Modified: Apr 19, 2012 Type: BULLETIN Status: PUBLISHE Priority: !

In this Do!ument
S<ip Purpose to "o'te't

S"ope etai#s To p#a"e a fi#e for support to $et To $et a fi#e fro% t&e out$oi'$ dire"tory:

Applies to:
My (ra"#e Support ) *ersio' !+1+0 to !+!+1+0+0 I'for%atio' i' t&is do"u%e't app#ies to a'y p#atfor%+ ALL P,( U-T A--ESS

Purpose
T&e fo##o.i'$ pro"edures &a/e 0ee' esta0#is&ed for (ra"#e 1or#d.ide Support "usto%ers to up#oad or do.'#oad fi#es to2fro% our e3ter'a# ftp site+

Scope
Users of t&is ftp site s&ou#d 0e a.are of t&e fo##o.i'$: 1+ -usto%ers a'd E%p#oyees s&ou#d 0e fa%i#iar .it& a' 4TP "o%%a'ds or a' 4TP too#+ 2+ T&e fo##o.i'$ dire"tory stru"tures .i## 0e used 0y a## $roups i' Support: 2ftp2a'o'y%ous2support2i'"o%i'$2 2ftp2a'o'y%ous2support2out$oi'$ !+ A## fi#es i' t&ese dire"tories .i## 0e erased e/ery 5 "a#e'dar days+ 6+ T&e out$oi'$ dire"tory is pu0#i" do%ai' a'd t&erefore 'ot&i'$ se"urity se'siti/e s&ou#d 0e p#a"ed &ere 7'o pass.ords et"8+

Details To place a file for support to get


Lo$o' to ftp+ora"#e+"o% Userid: a'o'y%ous Pass.ord: your9"o%p#ete9e%ai# id 7e3: a0"+def:3y;+"o%8

https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay. sp!"#a$f.ctrl%state&1'(n... 6/23/2013

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-&a'$e your .or<i'$ dire"tory to .&ere t&e "usto%er .i## p#a"e t&e fi#es+
cd support/incoming/

Ma<e a 'e. dire"tory for t&e fi#es 0y usi'$ your S, 'u%0er


mkdir 3-1135892200

"&a'$e to t&at dire"tory


cd 3-1135892200

s.it"& to 0i' %ode a'd p#a"e t&e fi#es i' t&e S, dire"tory
bin put (filename)

e3it out of t&e ftp syste%


quit

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To get a file from the outgoing directory:


Lo$o' to ftp+ora"#e+"o% Userid: a'o'y%ous Pass.ord: your9"o%p#ete9e%ai# id 7e3: a0"+def:3y;+"o%8 -&a'$e your .or<i'$ dire"tory to out$oi'$
cd support/outgoing/

-&a'$e your .or<i'$ dire"tory to t&e S, 'u%0er


cd 3-1135892200

s.it"& to 0i' %ode a'd $et t&e fi#es i' t&e S, dire"tory
bin get (filename)

e3it out of t&e ftp syste%


quit

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@If you are able to access the external ftp site using your login, but are unable

@Customers using My Oracle Support may face delays when uploading very large files.

o expedite submittal of such files to !CS,

@they normally would be instructred to upload these files through Oracle"s secure # $ site.

%owever, some customers are

@ prohibited from using Oracle"s # $ site.

& wor'around for these customers may be to use their internal # $ site.

@!lobal Information Security has confirmed that Support (ngineers may access these # $ sites to service their customers.

@credentials to the Support (ngineer in order to access this # $ server.

)y performing these two actions, the customer has

@implicitly, but willingly, accepted the ris'.

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https://support.oracle.com/epmos/faces/ui/km/SearchDocDisplay. sp!"#a$f.ctrl%state&1'(n... 6/23/2013