MMS I A and I B 2012-2013 Semester I Effective Communication - Session Plan K S!MAI"A I#S$I$%$E !

!& MA#A'EME#$ S$%(IES ) *ESEA*C+ MMS 2012-1, Business Communication MMS &acult. Umabhushan@simsr.somaiya.edu e-mail id &acult. 3111 intercom num0er Student one session of 3 hrs per week s Contact 1ours

Pro-ramme

$rimester/Semester Sem 1 &acult. Prof Uma Bhushan Effective ommunicatio n Ski!!s 1"" marks

Course Credit-&ull/+alf Course !02ectives

#urin$ this course% you wi!! be e&posed to a variety of topics re!ated to or$ani'ationa! communication. (t is e&pected that you wi!! master a basic understandin$ of key concepts and demonstrate proficiency in written% ora!% interpersona! and e!ectronic communication. )hi!e many of the princip!es behind effective or$ani'ationa! communication make common sense% best practices are more comp!e& and difficu!t to app!y. By drawin$ on a ran$e of resources% your own e&periences% and e&periences shared by others% you wi!! deepen your appreciation of the importance of effective or$ani'ationa! communication* e&p!ore the stren$ths of your communication sty!e and areas where there may be room for improvement. Course content / Covera-e +his course is desi$ned to $ive students a stron$ conceptua! and practica! know!ed$e of effective written% ora!% interpersona! and e!ectronic communication. ,ot on!y wi!! students improve their ski!! and confidence in communicatin$ on-the.ob% they wi!! deve!op an appreciation for the important !ink between communication and or$ani'ationa! effectiveness. (n addition% communication issues faced by individua!s and teams at different !eve!s of the or$ani'ation and strate$ies that can be emp!oyed to address them effective!y wi!! be e&amined.
'eneral (escri3tion of Peda-o-.

+he instructor wi!! use a variety of methods to faci!itate student !earnin$ about

Prof. Uma Bhushan

MMS I A and I B 2012-2013 Semester I Effective Communication - Session Plan communicatin$ effective!y in the workp!ace. !ass presentations /!ead by the instructor% students or $uest speakers0% readin$s% e&ercises% prob!em so!vin$% case studies% $roup discussions and teamwork are amon$ the teachin$ methods that wi!! be used.

Student learnin- outcomes from t1e course4

Understand the varied ways in which communication is used to achieve or$ani'ationa! ob.ectives E&p!ore the diverse forms of or$ani'ationa! communication with an emphasis on bui!din$ persona! capacity to choose and use the form that is most effective $iven the circumstances #eve!op an appreciation for the contribution communication makes to individua! and or$ani'ationa! effectiveness and the communication ro!es that !eaders% mana$ers and emp!oyees p!ay 1ain e&perience in written% ora!% interpersona! and e!ectronic or$ani'ationa! communication incorporate best practices associated with various forms of or$ani'ationa! communication into their work E&amine interna! and e&terna! issues that inf!uence or$ani'ationa! communication and present cha!!en$es for emp!oyees% mana$ers and !eaders a!ike.

*eference $e5ts4 1. ottre!!% S /2""30 +he Study Ski!!s 3andbook 4 2 nd Ed% MacMi!!an 2. Payne% E and )hittaker% 5 /2"""0 #eve!opin$ Essentia! Study Ski!!s% 6inancia! +imes-Prentice 3a!! 3. +urner% 7 /2""20 3ow to Study8 9 short (ntroduction 4 Sa$e :. ,orth!ed$e. 9 /1;;"0 +he 1ood Study 1uide 4 +he <pen University =. 1i!es% > and 3ed$e% , /1;;=0 +he Mana$er?s 1ood Study 1uide% +he <pen University @. #rew% S and Bin$ham A /2""10 +he Study Ski!!s 1uide% 1ower B. <?3ara% S /1;;C0 Studyin$ @ University and o!!e$e% >o$an Pa$e C. Bu'an + and Bu'an B /2"""0 +he Mind Map Book BB Books ;. Svantesson% ( /1;;C0 5earnin$ maps and Memory Ski!!s% >o$an Pa$e 1". +heosarus- Merri!ium 4 <&ford 11. Sen8 ommunication Ski!!s /Prentice 3a!! (ndia0 12. 7 D Di!ani!am8 More Effective ommunication /Sa$e0 13. Mohan8 #eve!opin$ ommunication Ski!!s /MacMi!an0

Prof. Uma Bhushan

MMS I A and I B 2012-2013 Semester I Effective Communication - Session Plan

Session (etails
Session 1. 2 3 : Process of ommunication ommunication in <r$anisation Mana$ement of )ritten and <ra! ommunication TOPIC Process of ommunication DETAILS OF THE TOPIC ommunication 6oundations and 9na!ysis (nterpersona! communication 1roup ommunication ommunication in <r$ani'ations* princip!es and frameworks P!annin$% writin$ and revisin$ written and spoken messa$es reatin$ 1oodwi!! 8 9udience 9na!ysis /9daptin$ Messa$e to audience0% Eou-9ttitude% Positive Emphasis% Aeader Benefits Preparin$ bad-news% neutra! $ood news% persuasive messa$es : messa$e types8 ,eutra!% Positive% ,e$ative and Persuasive Messa$es Messa$e or$ani'ation8 #irect and (ndirect P!an% or$ani'ation techniFues #esi$nin$ and de!iverin$ business presentations 5istenin$ ski!!s% etiFuette and body !an$ua$e Understandin$ the report process and research methods* mana$in$ data and usin$ $raphics <r$anisin$ and preparin$ reports and proposa!s ommunicatin$ e!ectronica!!y8 appropriate use of techno!o$y% Emai!% webpa$e% voice and wire!ess communication Student Presentations G Student PresentationsG Student Presentations G Student Presentations G !ass +est !ass +est !ass +est !ass +est

Mana$ement of )ritten and <ra! ommunication

@ B C ; 1"

Mana$ement of )ritten and <ra! ommunication Barriers to Effective ommunication Aeport )ritin$ Aeport )ritin$ ommunication +echno!o$y and (mpact on <ffice Procedures and 9utomation

11 12 13 1:

Prof. Uma Bhushan

MMS I A and I B 2012-2013 Semester I Effective Communication - Session Plan

Assessment Criteria4 Com3onent 9ttendance !ass Participation Hui''es 9ssi$nments End-+erm E&am 3"I @"I 6ei-1ta-e 10 7 (escri3tion

Prof. Uma Bhushan