Leadership & Team Management

Total Marks: 30

Last Date: 07 Jan, 2013

Topic: Communication Learning Objectives: To make the students practically understand the importance of verbal and non verbal communication To enable the students to think critically in dealing specific people.

Mr. Salman is a training officer in a large telecommunication company. He is going to make the presentation to the board of Governors (BOG) on annual budget for training. Before that, he has analyzed the members of the BOG and came to know that two members believe that enough money is already spent on training while other two members have not yet made up their minds. He intends to give an oral presentation using white board and marker to convince BOG to approve the budget.

Requriement: You are required to suggest him best verbal ways to properly communicate his ideas and what nonverbal communication skills should be used when dealing with the two members who feel that too much money is already being spent on the training budget Answer: Mr. Salman is facing a situation in which he has to persuade his board of governors for appropriating a budget for training of employees when two members of the BOG are of the view that enough has been spent on the training while rest of the two members have not made their mind. Now, Mr. Salman, in order to persuade the two members who are with the mindset that enough has been spent on training, the effective verbal communication skills would be required to demonstrate. For this purpose, in addition to the three Ps of vocal tuning-pace, pitch, and pauses- one more P should be incorporated in the verbal communication: passion. Moreover, the articulation of the sentences should be adequate. The concrete facts, along with the Interesting and effective vocal elements will be instrumental in persuading the two members of the BOG. Furthermore, while starting to present, Mr. Salman should start with what the members need to know. He should limit the amount of information up to the need of the presentation. In addition to above said tactics, he should use the following verbal communication tools:

A. Relatively permanent features of language: 1. Individuality by using idiosyncratic linguistic/paralinguistic traits (handwriting, voice quality, turns of phrase, pet words, recurring syntactic patterns, etc.) in unselfconscious utterances a particular user of language is identified as an individual and a unique human being, B. discourse, which includes variation given by a) medium, b) participation, C. relatively temporary features of language: 1. Province 2. Status 3. Modality 4. Singularity involves, in contrast with the constraint of individuality, a deliberate use of some linguistics features for the purpose of achieving a specific effect. In order to persuade the members of BOG who have not made their mind yet, the non-verbal communication would best work. This mainly include: A. Body Language or Kinesics Mr. Salman should communicate by showing hands open, fully facing the members and both feet planted on the ground represents that he is accepting the messages. While conversating with the members, he should lean forward in order to accept or reject the message. The face of Mr. Salman should be amicable. His forehead be relaxed with tranquil eyebrows & nose and concentrated eyes would communicate the strong positive message to the members so that they may be convinced with the information you provided. The convincing factor would be multiplied if there is smile on his face with well dilated lips.

B. Clothing or Artifactual Communication The formal dressing of Mr. Salman will have multitude impact on the members of BOG.