BLOCK 1: Cultural Barrier and Global Management UNIT 1

1.0 1.1 1.2

ORGANIZATIONAL CULTURE

Unit Objectives Introduction; Culture and Organizational Culture 1.2.1 Dominant Culture and Sub Culture 1.2.2 Strong and Weak Culture 1.2.3 Other Types Functions of Organization Culture Factors Affecting Organizational Culture 1.4.1 Individual working with the organization 1.4.2 The gender of the employee 1.4.3 The nature of the business 1.4.4 Goals and Objectives 1.4.5 Clients and the external parties 1.4.6 The management and its style of handling the employees Creating, Sustaining and Changing a Culture 1.5.1 Creating a culture 1.5.2 Sustaining a culture 1.5.2.1 Selection 1.5.2.2 Top Management 1.5.2.3 Socialization 1.5.3 Changing a culture 1.5.3.1 A dramatic Crisis 1.5.3.2 Change in leadership Transmission of Culture 1.6.1 Stories 1.6.2 Rituals 1.6.3 Symbols 1.6.4 Languages 1.6.5 Exhibit: Organizational Culture at NIIT Theory Z Culture Lets Sum Up References and suggested Readings

1.3 1.4

1.5

1.6

1.7 1.8 1.9

UNIT 2
2.0 2.1 2.2 2.3

CHANGING ORGANIZATIONAL CULTURE

Unit Objectives Introduction; Changing Organizational Culture. Forces for change in Organization Culture 2.2.1 External Forces

2.4

2.5

2.6

2.5 2.6

2.2.2 Internal Forces Forms of Change 2.4.1 Planned Change, 2.4.2 Unplanned Change The Role of the Change Agents 2.5.1 External Change Agents 2.5.2 Internal Change Agents Resistance to Change 2.6.1 Individual Resistance 2.6.2 Organizational Resistance Lets Sum Up References and suggested Readings

UNIT 3
3.0 3.1 3.2

CHANGE MANAGEMENT

3.3

3.4 3.5

3.6 3.7

Unit Objectives Introduction; Managing Resistance to Change. 3.2.1 Education and Communication 3.2.2 Participation 3.2.3 Empathy and Support 3.2.4 Negotiation 3.2.5 Manipulation and Co-optation 3.2.6 Coercion Behavioural Reactions to change 3.3.1 Disengagement 3.3.2 Disidentification 3.3.3 Disenchantment 3.3.4 Disorientation The politics of Change Approaches/Models to Managing Organizational Change 3.5.1 Lewins Change Model 3.5.2 Nadlers Organizational Model 3.5.3 Contingency Model of Analyzing Change Lets Sum Up References and suggested Readings

BLOCK 2: Cultural Barrier and Global Management

UNIT 1
1.0 1.1 1.2 1.3 1.4 1.5

ORGANIZATIONAL DEVELOPMENT

1.6

1.7 1.8 1.9 1.10

Unit Objectives Introduction; Meaning of Organizational Development Characteristics of OD Objectives of OD OD Models 1.5.1 Lewins Model 1.5.2 Greiners Model 1.5.3 Leavitts Model 1.5.4 Action Research Model OD Interventions 1.6.1 Individual- Focused 1.6.2 Organization and Group Focused. Evaluating the Effectiveness of OD The Future of OD Lets Sum Up References and suggested Readings

UNIT 2 MANAGING ORGANIZATIONAL CONFLICT AND POLITICS

2.0 2.1 2.2 2.3 Unit Objectives Introduction; Organizational Conflict. Sources of Organizational Conflict 2.3.1 Line and Staff Competition 2.3.2 Organization- Individual Disagreements 2.3.3 Overlapping Responsibilities 2.3.4 Functional Interdependence 2.3.5 Personality Clashes 2.3.6 Disagreement over Goals 2.3.7 Bottlenecks in the flow of Work Forms/ Levels of Organizational Conflict 2.4.1 Intra-Individual or Intrapersonal Conflict 2.4.2 Inter-Individual Conflict 2.4.3 Individual Group Conflict

2.4

2.5

2.6

2.7

2.8 2.9 2.10 2.11

2.4.4 Inter- Group Conflict 2.4.5 Organizational Level Conflict Conflict Management Strategies 2.5.1 Avoiding 2.5.2 Accommodating 2.5.3 Competing 2.5.4 Compromising 2.5.5 Collaborating Power and Politics 2.6.1 Meaning of Power 2.6.2 Power vs Authority Bases /sources of Power 2.7.1 Acquisition of Power 2.7.2 Symbols of Power and Powerlessness 2.7.3 Power Tactics Organizational Politics 2.8.1 Reasons for Organizational Politics Managing Organizational Politics Lets Sum Up References and suggested Readings

UNIT 3
3.0 3.1 3.2 3.3

GROUP MANAGEMENT

3.4

3.5

3.6 3.7

Unit Objectives Introduction; Groups. Formal 3.3.1 Command 3.3.2 Task Informal 3.4.1 Friendship 3.4.2 Interest 3.4.3 Reference 3.4.4 Membership Reasons for Forming Groups 3.5.1 Performance 3.5.2 Co-operation 3.5.3 Satisfaction Five stages of Group Development Characteristics of Groups 3.7.1 Role Structures 3.7.2 Norms

3.8

3.9

3.10 3.11

3.7.3 Cohesiveness 3.7.4 Leadership 3.7.5 Status 3.7.6 Tasks Obstacles to Group Productivity 3.8.1 Breakdown in Role Development 3.8.2 Groupthink 3.8.3 Social Loafing 3.8.4 Production Blocking Increasing Group Productivity 3.9.1 Member Motivation 3.9.2 Cohesiveness 3.9.3 Communication Structure Lets Sum Up References and suggested Readings

BLOCK 3: Cultural Barrier and Global Management UNIT 1

1.0 1.1 1.2 1.3

MANAGING CAREERS IN GLOBAL CONTEXTS

1.4

1.5

1.6 1.7

Unit Objectives Introduction; Career. Career Preparation 1.3.1 Choosing a Career 1.3.2 Hollands Theory of Career Types 1.3.3 Choosing an Organization Career Stages 1.4.1 Establishment 1.4.2 Advancement 1.4.3 Maintenance 1.4.4 Withdrawal Career Management in Organizations 1.5.1 Career counseling 1.5.2 Seminars and workshops 1.5.3 Self-assessment Organizational Career Planning Activities Human Resource Strategies that Facilitate Career 1.7.1 Mentoring 1.7.2 Job Rotation

1.8 1.9 1.10

1.7.3 Job Posting 1.7.4 Job Enrichment 1.7.5 Training and Development Adapting to Today's Environment 1.8.1 Some predictors of international assignment success Lets Sum Up References and suggested Readings

UNIT 2
2.0 2.1 2.2 2.3

MANAGING DIVERSITY AND CROSS-CULTURAL ISSUES

2.4

2.5

2.6 2.7 2.8

2.9 2.10 2.11

2.12 2.13

Unit Objectives Introduction; Aspects of Workforce Diversity Cultural Diversity Individualism versus Collectivism 2.3.1 Power Distance 2.3.2 Uncertainty Avoidance 2.3.3 Masculinity versus Femininity Gender Diversity 2.4.1 The Business Case for Gender Diversity 2.4.2 Women in Management Two-Income Families 2.5.1 Flexible Work Options 2.5.2 Child Care 2.5.3 Job Relocation Age Diversity Work Competence Diversity Challenges of a Diverse Workplace 2.8.1 Stereotyping 2.8.2 Communication Breakdowns Motivating Diversity Benefits of Diversity Managing Diversity 2.11.1 Creating a Culture of Diversity 2.11.2 Modifying or Changing Organizational Culture 2.11.3 Caja Madrid and its focus on the Culture of Diversity 2.11.4 Strategies for Reinforcing New Cultural Values Lets Sum Up References and suggested Readings

UNIT 3

THE GLOBAL HUMAN RESOURCES PREPARATION

Structure 3.0 Unit Objectives 3.1 Introduction; 3.2 Internationalization of business 3.2.1 Reasons for internationalization of business 3.2.2 International Human Resource Management: An Introduction 3.2.3 How the overall field of IHRM is evolving 3.3 Comparative Human Resource Management 3.3.1 Universalist versus contextual HRM 3.3.2 Institutional theory 3.3.3 Institutional approaches to comparative HRM 3.3.4 Business systems theory 3.3.5 The USA and the rest of the world 3.3.6 Convergence and divergence in HRM 3.4 Employee Relations and Collective Communication 3.4.1 Comparative structures of governance 3.4.2 Best practice in employee relations 3.5 Role of morality in International Human Resource Management 3.5.1 Ethical Issues in Human Resource Management 3.5.2 Equity in an organization 3.5.3 Moral rights of employees 3.5.4 Workplace discrimination 3.5.5 Moral harassment at the workplace 3.5.6 Recommendations for the practice of an ethical management of human resources 3.6 Recruitment and Selection 3.6.1 Putting recruitment and selection into cultural context 3.6.2 Regional challenges 3.6.3 Global pressures on domestic recruitment 3.7 Training and development of international employees. 3.7.1 The likely impact of national/regional economy upon company training and development 3.8 Lets Sum Up 3.9 References and suggested readings