NAME:- CHETAN KOTIAN (ROLL NO:-21) PROJECT ON:-DOOR STEP BANKING

INTRODUCTION
The regulator has given banks the go-ahead to offer doorstep services to customers. Banks can now deliver cash and drafts to customers homes and offices as well as collect cash, cheques and other instruments. The decision will make life easier for retail customers and corporates. Some of the banks were earlier offering these services. However, the stopped after the central bank began reviewing the services. !eserve Bank of "ndia permitted banks to carr out doorstep banking not onl to individuals and corporates, but also government departments, public sector units and others. The can deliver the mone against cheques received at the counter or through other channels like phone banking and internet banking. !B", in #ebruar , had allowed banks to pick up cash, instruments and deliver demand drafts to individual customers. $t that point it had not allowed cash deliver to individuals. #or corporates and other customers, !B" had then allowed pick up of cash and instruments, deliver of cash against cheques received at the counter and also deliver of demand drafts. #or ears banks have been offering doorstep cash deliver for corporate customers, especiall to factories in far-off locations. "n recent ears, foreign and private sector banks began offering these services to high-end retail customers. Besides differentiating themselves, some banks found it a wa to discourage customers from crowding branches. %Banks had started doing pick-up and deliver of cash for retail customers like shopkeepers as man of them used to crowd the branches towards the end of the da . B offering cash pick up, banks could pick the cash at their own convenience and also prevent customer queues at the counters. $lso, man of the high networth customers and some of elderl customers preferred deliver of cash and demand drafts at their residence or office,& said a senior private sector banker.

Though the regulator had concerns that cash pick-up could cause mone laundering, it had to possibl given in to strong demand from customers. !B" had in its #ebruar circular also given detailed guidelines on the deliver process. "t had said that cash collected should be acknolwledged b issuing a receipt on behalf of the bank, and the mone should be credited into the customers account the same da or the ne't working da . Bank customers can now look forward to home deliver of banking services, with the central bank allowing banks to emplo agents to e'tend doorstep banking services. Banks can pick up cash and cheques for individuals and corporate customers. The can also deliver cash against cheques received across the counter to corporates and government departments. (here banks do emplo agents, the have to certif in writing that the are taking responsibilit for their agents actions. "n its guidelines issued on (ednesda , !B" said that where banks engage agents for deliver of services, the should have a polic approved b their boards, which la s down broad principles for selection of agents and pa ment of commission. Banks will also have to compl with !B" directives on outsourcing services. Bankers sa that doorstep banking can complement internet banking and further reduce pressure on branches. )ublic sector banks ma , however, not be able to e'ploit this facilit as much private and foreign banks due to union opposition to outsourcing of services. This move b !B" will give a big boost to rural banking plans of banks such as "*"*" Bank which was looking at doorstep banking as one of the models to tap the rural market. #oreign banks, which cannot freel e'pand branch network, can also use this route to e'pand their business. The guidelines also prescribe service levels in terms of the time for deliver . $ccording to !B", cash collected from a customer should be acknowledged b issuing a receipt on behalf of the bank and credited to the customers account on the same or ne't working da depending on the time of collection. $s part of risk-management prescriptions, !B" said that the cash deliver

services could be offered against receipt of cheque onl at the branch and not against telephonic request. #or individuals, even this facilit will not be available. $lso, banks can provide door deliver of demand drafts onl if the have received a requisition in advance and the amount has been debited to the customers account. "f a bank decides to charge e'tra for doorstep services, charges have to be first cleared b the board of the bank. !B" has also barred banks from e'tending this service to an address other than what is mentioned in the agreement between banks and customers.

RBI paves way for doorstep banking

$fter a gap of +, ears, the !eserve Bank of "ndia has once again allowed domestic banks to offer doorstep banking, to their customers but with its prior approval. $ circular issued on $pril -. stated that, /$ scheme for providing services at the premises of a customer within the framework of Section +- of the Banking !egulation $ct ,010 ma be formulated b banks with the prior approval of their board and submitted to the !eserve Bank for approval/. The practice was banned in 2a +1,,03- whereb banks were advised not to e'tend an banking facilities at premises of their customers without prior approval of the !B". The decision, the circular stated, has been taken in view of several requests received from government departments such as railwa s and representation from banks. Till the time a separate scheme is worked out, agenc banks in the business of conducting government business ma continue to lift cash and collect credit instruments from premises of central and state government departments. 4overnment business, includes disbursing pension, distribution and collection under savings bonds among other things. 5'plaining the significance of the development, a banker said the facilit follows the !B"6s resolve to pa special attention to the needs of a t pical "ndian depositor who seeks safe avenues for his savings. "n its annual credit polic announced last, the governor stated, /banks are urged to refocus on deposit mobilisation and empower depositors b providing wider access and better qualit of banking services. Therefore, the !B" will persist with its efforts to ensure qualit of banking services in particular to small individual depositors.

RBI issues norms for doorstep banking

Banking services will now be available at the doorstep. "ndividual customers can have cash and other bank instruments picked up from their home or office while onl demand drafts will be delivered. *orporate customers can additionall have cash delivered against cheque received at the bank6s counter. The !eserve Bank of "ndia on (ednesda issued guidelines for banks on /7oorstep Banking/ allowing banks to either deplo their emplo ees or hire agents to e'tend these services. The new guidelines allow banks to e'tend cash deliver services to corporate clients, public sector units and departments of *entral and state governments against the receipt of cheque at the branch, and not based on telephonic requests. "ndividual customers cannot, however, avail of this facilit . Similarl , the deliver of demand drafts for both individual and corporate customers will be done b debiting the account on the basis of requisition in writing or cheque received and not against cash collected at the doorstep. The !B" has, however, cautioned banks about risks arising out of these services and asked them to prescribe cash limits. /Banks are advised to take into account the various risks that ma arise on account of offering doorstep banking services to customers directl or through agents and take effective steps to manage the same. Banks ma specificall consider prescribing cash limits for their agents and customers in this regard,/ sa s the circular. $ccording to the guidelines, banks have been asked to acknowledge cash collection b issuing receipts and ensuring that it is credited to the customer6s account on the same da or the ne't working da . The charges for these services would have to be prominentl indicated on brochures. These services will be provided onl to those customers who have adequatel fulfilled the bank6s /8now 9our *ustomer/ norms.

Banks will now have to prepare their own schemes based on the guidelines with the approval of their board. The central bank has also asked banks to appoint a 4rievance !edressal 2achiner for redressing complaints about services rendered b its :agents.6 The name and the telephone number of the designated officer should be made available to the customers on the bank6s website. Banks have been asked to educate their :agents6 about the incidence of circulation of forged notes, particularl of high denominations. /Banks are advised to take suitable steps to educate their /$gents/ to enable them to detect forged and mutilated notes so as to avoid frauds and disputes with the customers,/ said the circular.

RBI Guidelines for Doorstep Banking !"st #ebruary !$$%

Banks can offer through own emplo ees and $gents the banking services like pick up of cash, instruments and deliver of cash and demand drafts to *orporate *ustomers; 4overnment 7epartments; )S<s; "ndividual *ustomers at their doorstep. "n order to ensure transparenc in respect of the rights and obligations of customers, uniformit in approach and to clearl delineate the risks involved, !B" has laid down general principles and broad parameters to be followed b banks while offering /doorstep/ services to their customers, $ccordingl , banks ma prepare a scheme for offering /doorstep/ banking services to their customers, with the approval of their Boards, in accordance with the guidelines provided below7etailed 4uidelines for 7oorstep Banking ,. Services to be offered Banks can offer the following banking services to their customers at their doorstep= >a? *orporate *ustomers; 4overnment 7epartments; )S<s etc. >i? )ick up of cash >ii? )ick up of instruments >iii?7eliver of cash against cheques received at the counter >iv? 7eliver of demand drafts >b?"ndividual *ustomers;@atural persons= >i?)ick up of cash

>ii? )ick up of instruments >iii? 7eliver of demand drafts

+. 2odalities of 7eliver >a?Through own emplo ees >b? Through $gents (here banks engage the services of $gents for deliver of services, it should be ensured that the polic approved b the Board la s down the broad principles for selection of $gents and pa ment of fee;commission etc. Banks ma refer to the guidelines on 2anaging !isks and *ode of *onduct in Autsourcing of #inancial Services b banks issued on @ovember -, +..B and ensure that the principles enumerated therein are complied with while offering 7oorstep Banking services. -. 7eliver process >i? *ash collected from the customer should be acknowledged b issuing a receipt on behalf of the bankC >ii?*ash collected from the customer should be credited to the customers account on the same da or ne't working da , depending on the time of collectionC >iii? The customer should be informed of the date of credit b issuing a suitable advice. >iv? 7eliver of demand draft should be done b debit to the account on the basis of requisition in writing; cheque received and not against cash or instruments collected at the doorstepC >v? *ash deliver services ma be offered to the corporate clients;)S<s;departments of *entral and State 4overnments against receipt of cheque onl at the branch and not against telephonic request. @o such facilit , however, shall be made available to individual customersC 1. !isk 2anagement

"t ma be ensured that the agreement entered into with the customer does not entail an legal or financial liabilit on the bank for failure to offer doorstep services under circumstances be ond its control. The services should be seen as a mere e'tension of banking services offered at the branch and the liabilit of the bank should be the same as if the transactions were conducted at the branch. The agreement should not provide an right to the customer to claim the services at his doorstep. D. Transparenc *harges, if an , to be levied on the customer for doorstep services should be incorporated in the polic approved b the Board and should form part of the agreement entered into with the customer. The charges should be prominentl indicated on brochures offering doorstep services. B. Ather conditions >i? 7oorstep services should be offered to onl those customers in whose case proper 89* procedures, as laid down in !B" guidelines dated @ovember +0, +..1 and subsequent circulars on the subEect have been followedC >ii? The services should be offered at either the residence or office of the customer, the address of which should be clearl and e'plicitl mentioned in the agreement. >iii? The agreement; contract with the customer shall clearl specif that the bank will be responsible for the acts of omission and commission of its Fagent. >iv? The /Scheme/ should not be restricted to an particular client;customer or class of customers. >v? Banks ma keep in view the restrictions imposed b Section ,. >,? >b? >ii? >b? of the Banking !egulation $ct, ,010, while making pa ments for the services outsourced. G. !edressal of 4rievance a? Banks should constitute an appropriate 4rievance !edressal 2achiner internall for redressing complaints about services rendered b its Fagents. The name and telephone number of the designated 4rievance !edressal

officer of the Fbank should be made available to the customers including on the banks website. The designated officer should ensure that genuine grievances of customers are redressed promptl . b? "f a customer feels that his complaint has not been satisfactoril addressed, he will have the option to approach the Affice of the concerned Banking Ambudsman for redressal of his grievance;s.

&e'tion !( of Banking Regulation )'t* "+,+ Doorstep Banking

,.in terms of which banks were advised to formulate a scheme with the approval of their Boards, for providing services at the premises of a customer and submit it to !eserve Bank for approval. +. "n order to ensure transparenc in respect of the rights and obligations of customers, uniformit in approach and to clearl delineate the risks involved, it has been decided to la down general principles and broad parameters to be followed b banks while offering /doorstep/ services to their customers, $ccordingl , banks ma prepare a scheme for offering /doorstep/ banking services to their customers, with the approval of their Boards, in accordance with the guidelines enclosed to this letter. -. $ttention of banks is also drawn to the incidence of circulation of forged notes, particularl , high denomination notes, in the market. Banks are advised to take suitable steps to educate their /$gents/ to enable them to detect forged and mutilated notes so as to avoid frauds and disputes with the customers. 1. Banks are further advised to take into account the various risks that ma arise on account of offering doorstep banking services to customers directl or through agents and take effective steps to manage the same. Banks ma specificall consider prescribing cash limits for their agents and customers in this regard. D. The operation of the scheme ma also be reviewed b the Boards of banks on a half- earl basis, during the first ear of its operation and subsequentl on an annual basis.

INTRODUCTION OF ICICI

Overview of ICICI bank

ICICI Bank is India s s!"#nd-$a%&!s' (ank )i'* '#'a$ ass!'s #+ Rs, -.//0,12 (i$$i#n (3S4 56 (i$$i#n) a' Ma%"* -1. 2775 and 8%#+i' a+'!% 'a9 #+ Rs, -1,17 (i$$i#n +#% +is"a$ 2775, ICICI Bank is '*! :#s' ;a$<a($! (ank in India in '!%:s #+ :a%k!' "a8i'a$i=a'i#n and is %ank!d '*i%d a:#n&s' a$$ '*! "#:8ani!s $is'!d #n '*! Indian s'#"k !9"*an&!s in '!%:s #+ +%!! +$#a' :a%k!' "a8i'a$i=a'i#n>, T*! Bank *as a n!')#%k #+ a(#<' 617 (%an"*!s and -.-77 ATMs in India and 8%!s!n"! in 15 "#<n'%i!s, ICICI Bank #++!%s a )id! %an&! #+ (ankin& 8%#d<"'s and +inan"ia$ s!%;i"!s '# "#%8#%a'! and %!'ai$ "<s'#:!%s '*%#<&* a ;a%i!'? #+ d!$i;!%? "*ann!$s and '*%#<&* i's s8!"ia$i=!d s<(sidia%i!s and a++i$ia'!s in '*! a%!as #+ in;!s':!n' (ankin&. $i+! and n#n-$i+! ins<%an"!. ;!n'<%! "a8i'a$ and ass!' :ana&!:!n', T*! Bank "<%%!n'$? *as s<(sidia%i!s in '*! 3ni'!d Kin&d#:. R<ssia and Canada. (%an"*!s in Sin&a8#%!. Ba*%ain. H#n& K#n&. S%i Lanka and D<(ai In'!%na'i#na$ @inan"! C!n'%! and %!8%!s!n'a'i;! #++i"!s in '*! 3ni'!d S'a'!s. 3ni'!d A%a( E:i%a'!s. C*ina. S#<'* A+%i"a. Ban&$ad!s*. T*ai$and. Ma$a?sia and Ind#n!sia, O<% 3K s<(sidia%? *as !s'a($is*!d a (%an"* in B!$&i<:, ICICI Bank s !A<i'? s*a%!s a%! $is'!d in India #n B#:(a? S'#"k E9"*an&! and '*! Na'i#na$ S'#"k E9"*an&! #+ India Li:i'!d and i's A:!%i"an D!8#si'a%? R!"!i8's (ADRs) a%! $is'!d #n '*! N!) B#%k S'#"k E9"*an&! (NBSE),

History
ICICI Bank )as #%i&ina$$? 8%#:#'!d in 166/ (? ICICI Li:i'!d. an Indian +inan"ia$ ins'i'<'i#n. and )as i's )*#$$?-#)n!d s<(sidia%?, ICICI s s*a%!*#$din& in ICICI Bank )as %!d<"!d '# /0C '*%#<&* a 8<($i" #++!%in& #+ s*a%!s in India in +is"a$ 1662. an !A<i'? #++!%in& in '*! +#%: #+ ADRs $is'!d #n '*! NBSE in +is"a$ 2777. ICICI Bank s a"A<isi'i#n #+ Bank #+ Mad<%a Li:i'!d in an a$$-s'#"k a:a$&a:a'i#n in +is"a$ 2771. and s!"#nda%? :a%k!' sa$!s (? ICICI '# ins'i'<'i#na$ in;!s'#%s in +is"a$ 2771 and +is"a$ 2772, ICICI )as +#%:!d in 1611 a' '*! ini'ia'i;! #+ '*! D#%$d Bank. '*! G#;!%n:!n' #+ India and %!8%!s!n'a'i;!s #+ Indian ind<s'%?, T*! 8%in"i8a$ #(E!"'i;! )as '# "%!a'! a d!;!$#8:!n' +inan"ia$ ins'i'<'i#n +#% 8%#;idin& :!di<:-'!%: and $#n&-'!%: 8%#E!"' +inan"in& '# Indian (<sin!ss!s, In '*! 1667s. ICICI '%ans+#%:!d i's (<sin!ss +%#: a d!;!$#8:!n' +inan"ia$ ins'i'<'i#n #++!%in& #n$? 8%#E!"' +inan"! '# a di;!%si+i!d +inan"ia$ s!%;i"!s &%#<8 #++!%in& a )id! ;a%i!'? #+ 8%#d<"'s and s!%;i"!s. (#'* di%!"'$? and '*%#<&* a n<:(!% #+ s<(sidia%i!s and a++i$ia'!s $ik! ICICI Bank, In 1666. ICICI (!"#:! '*! +i%s' Indian "#:8an? and '*! +i%s' (ank #% +inan"ia$ ins'i'<'i#n +%#: n#n-Ja8an Asia '# (! $is'!d #n '*! NBSE, A+'!% "#nsid!%a'i#n #+ ;a%i#<s "#%8#%a'! s'%<"'<%in& a$'!%na'i;!s in '*! "#n'!9' #+ '*! !:!%&in& "#:8!'i'i;! s"!na%i# in '*! Indian (ankin& ind<s'%?. and '*! :#;! '#)a%ds <ni;!%sa$ (ankin&. '*! :ana&!:!n's #+ ICICI and ICICI Bank +#%:!d '*! ;i!) '*a' '*! :!%&!% #+ ICICI )i'* ICICI Bank )#<$d (! '*! #8'i:a$ s'%a'!&i" a$'!%na'i;! +#% (#'* !n'i'i!s. and )#<$d "%!a'! '*! #8'i:a$ $!&a$ s'%<"'<%! +#% '*! ICICI &%#<8 s <ni;!%sa$ (ankin& s'%a'!&?, T*! :!%&!% )#<$d !n*an"! ;a$<! +#% ICICI s*a%!*#$d!%s '*%#<&* '*! :!%&!d !n'i'? s a""!ss '# $#)-"#s' d!8#si's. &%!a'!% #88#%'<ni'i!s +#% !a%nin& +!!-(as!d in"#:! and '*! a(i$i'? '# 8a%'i"i8a'! in '*! 8a?:!n's s?s'!: and 8%#;id! '%ansa"'i#n(ankin& s!%;i"!s, T*! :!%&!% )#<$d !n*an"! ;a$<! +#% ICICI Bank s*a%!*#$d!%s '*%#<&* a $a%&! "a8i'a$ (as! and s"a$! #+ #8!%a'i#ns. s!a:$!ss a""!ss '# ICICI s s'%#n& "#%8#%a'!

%!$a'i#ns*i8s (<i$' <8 #;!% +i;! d!"ad!s. !n'%? in'# n!) (<sin!ss s!&:!n's. *i&*!% :a%k!' s*a%! in ;a%i#<s (<sin!ss s!&:!n's. 8a%'i"<$a%$? +!!-(as!d s!%;i"!s. and a""!ss '# '*! ;as' 'a$!n' 8##$ #+ ICICI and i's s<(sidia%i!s, In O"'#(!% 2771. '*! B#a%ds #+ Di%!"'#%s #+ ICICI and ICICI Bank a88%#;!d '*! :!%&!% #+ ICICI and ')# #+ i's )*#$$?#)n!d %!'ai$ +inan"! s<(sidia%i!s. ICICI P!%s#na$ @inan"ia$ S!%;i"!s Li:i'!d and ICICI Ca8i'a$ S!%;i"!s Li:i'!d. )i'* ICICI Bank, T*! :!%&!% )as a88%#;!d (? s*a%!*#$d!%s #+ ICICI and ICICI Bank in Jan<a%? 2772. (? '*! Hi&* C#<%' #+ G<Ea%a' a' A*:!da(ad in Ma%"* 2772. and (? '*! Hi&* C#<%' #+ J<di"a'<%! a' M<:(ai and '*! R!s!%;! Bank #+ India in A8%i$ 2772, C#ns!A<!n' '# '*! :!%&!%. '*! ICICI &%#<8 s +inan"in& and (ankin& #8!%a'i#ns. (#'* )*#$!sa$! and %!'ai$. *a;! (!!n in'!&%a'!d in a sin&$! !n'i'?, ICICI Bank #++!%s )id! ;a%i!'? #+ D!8#si' P%#d<"'s '# s<i' ?#<% %!A<i%!:!n's, C#<8$!d )i'* "#n;!ni!n"! #+ n!')#%k!d (%an"*!sF ATMs and +a"i$i'? #+ E-"*ann!$s $ik! In'!%n!' and M#(i$! Bankin&. ICICI Bank (%in&s (ankin& a' ?#<% d##%s'!8. S!$!"' an? #+ #<% d!8#si' 8%#d<"'s and 8%#;id! ?#<% d!'ai$s #n$in! and #<% %!8%!s!n'a'i;! )i$$ "#n'a"' ?#< +#% A""#<n' O8!nin&, G##d '%!as<%? :ana&!:!n' is !ss!n'ia$ '# (<sin!ss !++i"i!n"?, T%!as<%!%s a%! %!s8#nsi($! +#% '*! :ana&!:!n' #+ :#n!? )i'*in a (<sin!ss, T*!i% %#$! is '# !ns<%! '*a' a (<sin!ss *as s<++i"i!n' +<nds. in '*! a88%#8%ia'! "<%%!n"i!s. '# :!!' i's #8!%a'i#na$. +inan"ia$ and s'%a'!&i" #(E!"'i;!s,

ICICI Doorstep Banking

(h go to the bank when our bank can comes to ouH Thats right, no more need for constant trips to the bank. 4et the advantage of "*"*" Bank6s 7oorstep Banking, a convenient banking option for pick-ups and deliver from our place of business. @ow ou don6t have to risk carr ing cash to or from the bank. 7oorstep banking from "*"*" Bank is especiall designed for entities such as ours having large number of dail banking transactions, 7oorstep Banking means ou save considerable time and effort. The resultH 2ore time to carr out other essential activities that help improve and grow our business 2ake the most of "*"*" Banks 7oorstep Banking, a convenient banking option for pick-up from and deliver to our place of business. 9ou dont have to risk carr ing cash to or from the bank. 7eposit ; withdraw cash, deliver ; collect trade documents and deposit cheques at the safet of our office, with "*"*" Banks 7oorstep Banking Service for *urrent $ccount customers.

.ey feature in'lude

It/s 'onvenient It/s 0assle free It/s safe Transact from our premise. 5'perienced agencies deplo ed. *ash-in-transit insurance with multiple verification )rocedures.

.ey Benefits Of Doorstep Banking1

"ts convenient. 9ou get service at our doorstep. So no traveling to the branch. "ts secure. *ash-in-transit insurance, multiple verification and reconciliation procedures make the facilit fool-proof . "ts fle'ible. 9ou can choose between dail services or service on call. "ts hassle-free . 5'perienced agencies help ou with our transactions

#eatures 1 Opening an a''ount1

9ou can open an account with us in the comfort of our home or office. Simpl give us a call or 'onta't bank online and e'ecutives will be there to help to open an account for ou.

2ay orders and demand drafts :

The can request for free deliver of pa orders and demand drafts at home or office >within cit limits of the bank branch in "ndia ?. To add to this, local pa orders and drafts drawn on own branches are now issued free of cost on various accounts and charged nominall on some. C0e3ue pi'k ups: "ndicate the address >within cit limits of the bank branch in "ndia? from where ou need to have a cheque picked up and our e'ecutives will be there for ou.

T4R5& )ND CONDITION& #OR DOOR&T42 B)N.ING &4R6IC4&

These Terms and *onditions appl to and regulate the provision of doorstep banking services offered b "*"*" Bank Iimited >/"*"*" Bank/? for Fpick-up and deliver of cash, cheques, demand drafts and business banking documents >hereinafter referred to as /Services/? b accepting the requests or "nstructions sent through facsimile transmission or telephone. ,. "n these terms and conditions, the following words and phrases have the meaning stated hereunder unless indicated otherwise= /$ccount/ refers to the current account of the accountholder with "*"*" Bank in "ndia, which is designated as eligible account b "*"*" Bank for the purposes of availing the aforesaid Services. /*lient/ refers to a person referred to the service request form having an $ccount with "*"*" Bank and requesting for availing the Services, which request has been accepted b "*"*" Bank. /"*"*" Bank/ refers to "*"*" Bank Iimited, a compan incorporated under the *ompanies $ct, ,0DB and licensed as a bank under the Banking !egulation $ct, ,010 and having its registered office at Iandmark, !ace *ourse *ircle, Jadodara -0. ..G and corporate office at "*"*" Bank Towers, Bandra 8urla *omple', 2umbai 1.. .D,. /"nstruction/ refers to the requests and;or instructions for pick-up and;or deliver of cash, cheques, demand drafts and documents relating to banking business as ma be

sent b the *lient to "*"*" Bank b means of a telephone and;or facsimile transmission. +. The *lient acknowledge and agree that the requests and "nstruction for= i. 7eliver of cash, demand drafts to the *lient ma be undertaken b "*"*" Bank onl if the request;"nstruction is made b a facsimile transmission as per the procedure mentioned in the Fservice request form sent b "*"*" Bank to the *lient. ii. )ickup services for cash, cheques, demand drafts and banking business documents ma be undertaken b "*"*" Bank if the request;"nstruction is made b telephone or facsimile transmission as per the procedure mentioned in the service request form sent b "*"*" Bank to the *lient. The *lient must ensure that ever "nstruction to be sent through facsimile transmission is sent on "*"*" Banks printed form >if an ? applicable to the particular transaction and account at the time. "f an "nstruction through facsimile transmission is sent b the *lient otherwise than on "*"*" Bank6s printed form and is accepted b "*"*" Bank, such "nstruction shall be subEect to the terms and conditions on "*"*" Banks printed form. -. The *lient agrees and undertakes to dul compl with its obligations in terms of the processes as detailed in service request form sent b "*"*" Bank, and to dul remit the pa ments for the Services rendered b "*"*" Bank as detailed in service request form. 1. The *lient agrees and understands that "*"*" Bank shall act upon the "nstructions sent b facsimile onl if in the opinion of concerned officer of "*"*" Bank such "nstructions are clear and unambiguous. The decision of the officer of "*"*" Bank whether an such "nstructions are clear and ambiguous or not and all actions of "*"*" Bank thereof shall be conclusive and binding on the *lient. This clause shall not preclude "*"*"

Bank from e'ercising its absolute discretion to act or not to act on an or all "nstructions. D. The *lient agrees and acknowledges that transmission of information through facsimile or telephone is not a secure means of sending information and ma be subEect to tampering and unauthorised access, fraudulentl or mistakenl written, altered or sent, and not be received in whole or in part b the intended recipient, which ma be including but not limited to= i. the "nstructions ma be fraudulentl written or altered. ii. the "nstructions ma reach "*"*" Bank in Eumbled state or in a manner or shape that it ma be misunderstood. iii. the "nstructions ma not be received b "*"*" Bank or the facsimile machine ma be unattended to at the time of receipt of "nstructions and;or ma be received b "*"*" Bank onl partiall . iv. there ma be a mistake in understanding the message. B. The *lient shall continue to be bound b all or an action of "*"*" Bank in compl ing with the "nstructions given to "*"*" Bank b facsimile even if such "nstruction has been countermanded b a subsequent "nstruction or an written order or direction of the *lient, if "*"*" Bank has alread commenced acting upon the first of such "nstructions >without preEudice to it having received and acted upon a subsequent "nstruction or written order or direction? or even in the event the facilit as specified of receiving "nstructions has been discontinued or suspended. G. "*"*" Bank shall not be liable for an inaccurac , error or dela in, or omission of, >,? an data, information or message in the #acsimile "nstruction, or >+? the transmission or deliver of an #acsimile "nstructionC or >-? an loss or damage arising from or occasioned b >i? an such inaccurac , error, dela or omission, >ii? nonperformance, or >iii? interruption in an such data, information or message, due either to an

act or omission b "*"*" Bank due to failure of operational s stems or an requirement of law or an internal polic of "*"*" Bank or due to %force maEeure& >e.g., flood, e'traordinar weather condition, earthquake or other act of 4od, fire, war, insurrection, riot, labour dispute, accident, action of government, communications, power failure, equipment or software malfunction? or an other cause be ond the reasonable control of "*"*" Bank, and in case of tampering and unauthorised access to providing of "nstruction, "nstructions that are fraudulentl or mistakenl written, altered or sent, and that the "nstruction ma not be received in whole or in part b the intended recipient. 3. The *lient agrees that "*"*" Bank shall not be liable if= i. the *lient has breached an of the Terms and *onditions, contained herein or ii. the *lient has contributed to or the loss is a result of failure on part of the *lient to advise "*"*" Bank within a reasonable time about unauthorised access of or erroneous transactions in the $ccount b use of the ServicesC The *lient agrees that "*"*" Bank ma at such times as "*"*" Bank ma deem fit, request the *lient to approach "*"*" Bank branch with the acknowledgement provided b the agent to the *lient at the time of the e'ecution of the "nstruction. 0. "*"*" Bank ma , at its sole and absolute discretion, act on an request or "nstruction made b the *lient to "*"*" Bank, or which "*"*" Bank reasonabl believes to have been made b the *lient. ,.. The *lient agrees and acknowledges to waive off its Fright to claim for the Services to be provided at its doorstep and that "*"*" Bank is under no obligation whatsoever to accept an "nstruction through facsimile transmission or telephonicall . #urther, without limiting the generalit of the foregoing, "*"*" Bank shall not be deemed to have accepted an "nstruction unless and until "*"*" Bank receives the

complete "nstruction on a business da and during the normal business hours of "*"*" Bank. ,,. The *lient is responsible for the accurac and authenticit of the "nstructions provided to "*"*" Bank and the same shall, subEect to these Terms and *onditions, be considered to be sufficient to provide the Services. "*"*" Bank shall not be required to independentl verif the veracit , authenticit or validit of the "nstructions. "*"*" Bank shall have no liabilit if it does not or is unable to stop or prevent the carr ing out of or the e'ecution;implementation of an "nstruction that is subsequentl countermanded b the *lient. (here "*"*" Bank considers the "nstructions to be inconsistent or contradictor it ma seek clarification from the *lient before acting on an "nstruction of the *lient or act upon an such "nstruction as it deems fit. "*"*" Bank has no liabilit or obligation to keep a record of the "nstructions to provide information to the *lient or for verif ing *lient6s "nstructions. "*"*" Bank ma refuse to compl with the "nstructions without assigning an reason or notice and shall not be under an dut to assess the prudence or otherwise of an "nstruction and have the right to suspend the operations through the Services or carr ing out of "nstructions if it has reason to believe that the *lient6s "nstructions will lead or e'pose to direct or indirect loss to "*"*" Bank, or "*"*" Bank ma require an indemnit and;or other securit ;comfort from the *lient before continuing to restore;perform the Services and;or "nstructions. ,+. "*"*" Bank shall be responsible for the acts of omission and or commission of the $gent appointed b "*"*" Bank for the purposes of providing Services to the *lient. ,-. The *lient acknowledges and agrees that the "nstructions for the Services

shall be processed b "*"*" Bank onl if the same are received b "*"*" Bank in the prescribed time and manner. ,1. The *lient agrees and acknowledges that the Services shall be provided b "*"*" Bank at the communication address of the *lient available with "*"*" Bank at the time of the *lient appl ing for availing the Services. "n case of an request provided b the *lient for getting the communication address changed in the records of "*"*" Bank in a manner as ma be prescribed b "*"*" Bank, such changed communication address shall be used b "*"*" Bank for providing the Services to the *lient. ,D. The *lient agrees, confirms and undertakes to pa to "*"*" Bank such charges;fees;e'penses as ma be notified to the *lient b "*"*" Bank at its sole discretion from time to time for organiKing the Services. The *lient further agrees and confirms that the acknowledgement and confirmation receipt to be furnished b the *lient on the sheet provided b the agenc would be a final and binding acknowledgement and confirmation of receipt of documents b the *lient. ,B. (ithout preEudice to an thing contained in clause ,+, above the *lient agrees acknowledges and undertake that the Services proposed to be offered b "*"*" Bank should be construed as mere e'tension of the banking services offered at an of its branches and the liabilit of "*"*" Bank is limited to the e'tent as if the transaction is;was conducted at the "*"*" Bank branch. ,G. The *lient confirms that "*"*" Bank is authorised to debit the *lients6 account with amounts in pursuance to an "nstructions under the facilit notwithstanding an other requirement contained in an law and practice including but not limited to @egotiable

"nstrument $ct, ,33,. ,3. "n case the *lient is sending an important business banking documents to "*"*" Bank it will be the responsibilit of the *lient to write an email to "*"*" Bank at the email address mentioned here doorstep.mumbaiLicicibank.com >or similar cit name in the respective cases? mentioning the details of business banking documents sent and the 7B !eference number assigned to the *lient b the pick up agenc . This would caution the branch to e'pect the document, and in case the document does not reach branch, the branch would follow up with the pick up agenc and check on the same. "n case the client does not write the email to "*"*" Bank, "*"*" Bank shall not be responsible for loss of such business banking documents. ,0. <nder no circumstances, shall "*"*" Bank, its emplo ees, directors involved in providing the Services be liable for an direct, indirect, incidental, special or consequential damages, or an damages whatsoever, including punitive or e'emplar >including, but not limited to loss of profits, loss of data or other intangible information, business interruption, loss of privac , or an pecuniar loss?, arising out of or in an wa connected with the provision of the Services resulting from unauthoriKed access or alteration of #acsimile "nstruction or arising from interruption, suspension or termination of the cash;cheque collection and deliver services or an inabilit of "*"*" Bank to receive instructions, directions, orders or other communications from the *ustomer or to transmit an related message for an reason whatsoever, whether based on contract, tort, strict liabilit or otherwise e'cept in case of willful default or gross negligence on the part of "*"*" Bank. )rovided that notwithstanding an thing to the contrar contained herein, the aggregate liabilit of "*"*" Bank under this arrangement shall not e'ceed the service charges received b

"*"*" Bank from the *ustomer under this arrangement. +.. The *lient hereb indemnifies and agrees to keep "*"*" Bank indemnified against all and an costs, losses, damages, e'penses >including all legal e'penses on a full indemnit basis? or other liabilit sustained or incurred b "*"*" Bank as a result of "*"*" Bank accepting and acting on an "nstruction given or deemed to have been given or purportedl given b the *lient, including but not limited to the *lient, the *lient handing over self; bearer cheques to the cheque pick-up ; deliver agenc appointed b "*"*" Bank in lieu of the cash delivered to the *lient premises without ensuring that the %)aid& stamp of the cash deliver agenc is affi'ed on the cheque in the *lients presence. +,. The *lient hereb authoriKes "*"*" Bank to charge the $ccount held with "*"*" Bank with an sum of mone that is pa able b the *lient, if an , in connection with a transaction carried out b "*"*" Bank including bank charges for such transactions in reliance on an "nstruction. ++. The *lient agrees to compl with such securit procedure as ma be prescribed b "*"*" Bank from time to time for purpose of sending "nstructions. i. The *lient undertakes not to disclose the securit procedure to an person e'cept to the *lient authorised representatives. ii. "f the *lient or one of the *lients authorised representatives is of the opinion or has reason to believe that the authentication procedure ma be known b an unauthorised person, the *lient must notif "*"*" Bank immediatel . iii. "f "*"*" Bank receives an "nstruction that purports to have been transmitted or authorised b the *lient, one of the *lients authorised representatives or an other person and the *lients current authentication procedure has been used= MN"*"*" Bank ma rel on that "nstruction and shall not be obliged to make an verification for authentication purposesC and MNSuch "nstruction will be deemed effective as a valid "nstruction b the *lient

+-. The *lient undertakes to confirm in writing ever "nstruction >b sending the original ph sical cop of the "nstruction to "*"*" Bank?. The *lient hereb authorises that "*"*" Bank shall be absolutel entitled to accept and act on an "nstruction prior to receiving written confirmation from the *lient and that an action taken in pursuance of the "nstruction shall be valid even if such written confirmation is not received b "*"*" Bank. +1. $t an time, "*"*" Bank ma give notice to the *lient, in such manner as it ma deem fit, that it shall not accept further "nstructions and that notice shall be deemed to be effective against the *lient on receipt of the same. $ *lient will be deemed to have received the same immediatel in case "*"*" Bank sends the notice through facsimile or after two >+? da s in case the notice is sent b post; courier. +D. "*"*" Bank reserves the right to charge and recover from the *lient fees along with applicable ta'es for availing the Services at an time as it ma deem fit. #ailure to pa the charges;fees >including applicable ta'es? on or before the specified date will render the *lient liable for pa ment of interest at such rate as ma be stipulated b "*"*" Bank and;or withdrawal of the Services without an liabilit to "*"*" Bank. +B. The Services provided to the *lient is not transferable under an circumstance and shall be used onl b the *lient. However, "*"*" Bank shall have the right to transfer, assign or sell all its rights under this terms, shall continue to be in force and effect for the benefit of the successors and assigns of "*"*" Bank. +G. "*"*" Bank shall have the absolute discretion to amend or supplement an of the

Terms and *onditions, features and benefits offered on the Services including, without limitation to, changes which affect charges or rates and methods of calculation at an time. The *lient shall be liable for all charges incurred and all other obligations under these revised Terms and *onditions until all the amounts under the Services so provided b "*"*" Bank are repaid in full. "*"*" Bank ma communicate the amended Terms and *onditions b hosting the same on its website or in an other manner as decided b "*"*" Bank. The *lient shall be responsible for regularl reviewing these Terms and *onditions including amendments thereto as ma be posted on the website of "*"*" Bank and shall be deemed to have accepted the amended Terms and *onditions b continuing to use the Services. +3. "*"*" Bank ma , at its discretion, withdraw temporaril or terminate the Services, either wholl or in part, at an time without giving prior notice to the *lient. "*"*" Bank ma , without prior notice, suspend the Services at an time during which an maintenance work or repair is required to be carried out or in case of an emergenc or for securit reasons, which require the suspension of the Services. "*"*" Bank shall endeavour to give a reasonable notice for withdrawal or termination of the Services. $t an time, "*"*" Bank ma give notice to the *lient, in such manner as it ma deem fit, including but not limited to, posting the notice on www.icicibank.com on the Terms and *onditions page that it shall not accept further "nstructions and that notice shall be deemed to be effective against the *lient on receipt of the same. "*"*" Bank ma suspend or terminate the Services without prior notice if the *lient has breached these Terms and *onditions or "*"*" Bank learns of the death, bankruptc or lack of legal capacit of the *lient. +0. These Terms and *onditions shall be governed b the laws of "ndia. The )arties hereb agree that an legal action or proceedings arising out of the Terms and *onditions shall be brought in the courts or tribunals at 2umbai in "ndia and irrevocabl submit themselves to the Eurisdiction of such courts and tribunals.

"*"*" Bank ma , however, in its absolute discretion, commence an legal action or proceedings arising out of the Terms and *onditions in an other court, tribunal or other appropriate forum, and the user hereb consents to that Eurisdiction. $n provision of the Terms and *onditions which are prohibited or unenforceable in an Eurisdiction shall, as to such Eurisdiction, be ineffective to the e'tent of prohibition or unenforceabilit but shall not invalidate the remaining provisions of the Terms and *onditions or affect such provision in an other Eurisdiction. -.. "*"*" Bank reserves the right to revise the policies, features and benefits offered through the Services from time to time and ma notif the *lient of an such revisions;changes in an manner as deemed appropriate. The *lient will be bound b such revisions;changes unless the *lient terminates the Services. The *lient shall compl with all such terms and conditions as "*"*" Bank ma prescribe from time to time for the Services availed of b the *lient. $ll such transactions effected b or through facilities for conducting remote transactions including the internet, world wide web, electronic data interchange, teleservice operations >whether voice, video, data or combination thereof? or b means of electronic, computer, automated machines network or through other means of telecommunication, established b or on behalf of "*"*" Bank, for and in respect of such facilities; services offered, shall constitute legall binding and valid transactions when done in adherence to and in compliance with the terms and conditions prescribed b "*"*" Bank for such facilities; services, as ma be prescribed from time to time.

A s!%;i"!. s8!"ia$$? d!si&n!d +#% !n'i'i!s *a;in& a $a%&! n<:(!% #+ (%an"* '%ansa"'i#ns, D##%s'!8 Bankin& *!$8s ?#< sa;! "#nsid!%a($! 'i:! and !++#%', R!s<$'G M#%! 'i:! '# +#"<s #n ?#<% "#%! (<sin!ss a"'i;i'i!s and a""!$!%a'! '*! &%#)'* #+ ?#<% (<sin!ss, D##%s'!8 Bankin& S!%;i"!s (DBS): A +a"i$i'? 8%#;id!d '# "<s'#:!%s )*!%! '*! (ank a88#in's an a&!n"? '# Pi"k-<8FD!$i;!% Cas*. Pi"k-<8 C*!A<! #% Pi"k-<8FD!$i;!% T%ad! D#"<:!n's +%#: '*! "$i!n'Hs d##%s'!8, I's "#n;i!n!n' N# '%a;!$in& #% A<!<in& a' '*! (%an"* Bank )i'*in '*! s!"<%! !n;i%#n:!n' #+ ?#<% #++i"! N# n!!d '# (%!ak ?#<% (<s? s"*!d<$! +#% %#<'in! '%ansa"'i#ns I's *ass$! +%!!

S!%;i"! #++!%!d '*%#<&* %!$ia($! s!%;i"! 8%#;id!%s D!di"a'!d "#<%i!% a&!n"i!s +#% C*!A<! 8i"k-<8 E98!%i!n"!d Cas*-in- T%ansi' a&!n's (CIT) +#% "as* 8i"k -<8Fd!$i;!%? Di'* A%:#%!d ;!*i"$! C#:8%!*!nsi;! Ins<%an"! "#;!%a&!

I's s!"<%!

@##$-8%##+. :<$'i8$! ;!%i+i"a'i#n and %!"#n"i$ia'i#n 8%#"!d<%!s A&!n"? 8!%s#nn!$ '# 8%#d<"! ID "a%d #n d!:and 3niA<! '%ansa"'i#n ID &!n!%a'!d +#% a&!n' ;!%i+i"a'i#n

I's %!d<"! %isk

R!d<"!s '*! %isk #+ "a%%?in& $a%&! s<: #+ "as* '# #% +%#: '*! (%an"*

Services currently offered: 1, Cas* Pi"k-<8 2, Cas* D!$i;!%? -, C*!A<! Pi"k-<8 /, T%ad! D#"<:!n' Pi"k-<8 1, T%ad! D#"<:!n' D!$i;!%?

usiness Doorste! ankin" B<sin!ss D##%s'!8 Bankin& in"$<d!s 8i"k-<8 and d!$i;!%? #+ "as*. "#$$!"'i#n #+ "*!A<!s and d!$i;!%? #+ d%a+'s, T*! "*a%&!s a%! as +#$$#)s: C#ar"e Di'*in "i'? $i:i's O<'sid! "i'? $i:i's U!to $ lak#s 121 151 $%& lak#s &%' lak#s '%() lak#s 217 -17 177 577 517 1777 ()%$) lak#s 1217 1177