VICTORIA A SHUM

PO BOX 2906
MILLS, WY 82644 US
Phone: 307-277-0609
Alt Phone: 307-251-9729
vicshum@live.com

Objective
To obtain productive and fulfilling employment with a company that will appreciate my experience, and
knowledge. I would like to have the opportunity within a company to continue my education and training, so
that I am better equipped to carry out my daily tasks and responsibilities with confidence from my continued
education and training. Also where advancement is possible throughout the company.

Abilities
I have over 23 years experience working in the field of customer service through the food and beverage
industry. I posses very good communication skills, believe in team work, I am a self starter and very
motivated. I enjoy challenges at work and learning new things at work. I also have general office experience
including answering phones, filing and using MS Word, XP and Excel.

Employment History
Book Keeper
08/2008 - 08/2009 Corkill Drilling Casper, WY
Compute, classify, and record numerical data to keep financial records complete. Perform any combination
of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining
accounting records. May also check the accuracy of figures, calculations, and postings pertaining to
business transactions recorded by other workers.

Customer Service Technician

05/2008 - 08/2008 Flextronics Casper, WY
Taking care of customers complaints about their phones and/or their service with Verizon wireless. I also
performed trouble shooting on the customers phones.

Food Server
01/2008 - 05/2008 Village Inn Casper, WY
This job was a temporary position, I was hired to assist with the cleaning and deep cleaning to get the
restaurants ready for their semi- annual inspection from the corporate office.

Take orders and serve food and beverages to customers, use cash register and general cleaning, side
work.

Shipping Clerk/ Q.C. Clerk

01/2006 - 12/2007 Teton Homes Casper, WY
Verify and keep records on incoming and outgoing shipments. Prepare items for shipment. Duties include
assembling, addressing, stamping, and shipping merchandise or material; receiving, unpacking, verifying
and recording incoming merchandise or material; and arranging for the transportation of products. As a
Q.C. clerk I was responsible for inspecting the finished R.V. coaches and the camp houses before delivery
to our customers.

Food Server
10/2005 - 04/2007 JB's Casper, WY
Customer service, taking and delivering food and beverage orders to the restaurant customers
giving timely, courteous service only a moments after the guests were seated.
seating customers and running cash register to close out guests dinner check, when the guests are
leaving.
side work; which would include light cleaning, putting various items through out the restaurant into walk in
cooler it salad bar and or breakfast bar, depending on if I were one of the opening people or a closer.

Food Server
01/2004 - 03/2005 Casper's Good Cooking Casper, WY
Graveyard supervisor, delegating sections and side work, counting down cash register and stocking and
making sure that the restaurant was clean ready for the following shift.
Seating customers, taking orders and serving food and beverages to the customers, using the cash
register and general cleaning.

Food Server
04/2003 - 01/2004 Cookery/Flying J Casper, WY
I was the gave yard server, and usually the only server on duly for the shift, I was responsible for seating
and taking and serving all food and beverage orders, and cashing customers out at Tilly, and cleaning and
stocking, and counting down at the end of the shift. Making sure every thing was ready for the following
shift.
.

Lead Forklift Operator/ Q.A. Shipping & Receiving

01/2001 - 04/2003 Unicor Warehouse Dublin, CA
Responsible for each multi-million dollar, weekly cycle counts on all warehouse inventory, basic office
duties, over seeing co-workers with loading & unloading trucks.

Bartender
05/1998 - 02/1999 Scooter's Bar and Grill Sheridan, WY
Opening and closing bar, counting out cash tills
Mix and serve drinks to patrons, directly or through wait staff.
cleaning and stocking the bars and buddy bars;

Education History
Completion Date Issuing Institution Qualification Course of
Study
03/1992 Joico Academy of 1 Year at College or a Technical or Cosmetology
Hair Design Vocational School
06/1987 Fromburg High General Equivalency Degree (GED) General
School Academics

Certifications
Certification Title Issuing Organization Completion Date Expiration Date
OSHA Certification OSHA 03/2003 03/2009

Honors

Additional Information
I have been working in and around warehouses and in the construction business for about ten years. and I
have over 23 years experience working in the customer service field through the food and beverage
industry.

References