CPNI Compliance Statement and Operating Procedures of TerraNovaNet, Inc.

Pursuant to the requirements contained in Implementation of the Telecommunications Act of 1996: Telecommunications Carriers' Use of Customer Proprietary Network Information an !ther Customer Information" IP#$na%le &er'ices, CC Docket No. 96115; WC Docket No. 04- 6, !e"ort and #rder and $urther Notice o% Pro"osed !u&emakin', (( $CC !cd 69() *(00)+*,-P.C CPN. #rder/+,1 De&aine !. Nicho&son, 0ecretar123reasurer o% 3erraNo4aNet, .nc. and a%%i&iated entities makes the %o&&o5in' statement6 Com"an1 has esta7&ished "o&icies and "rocedures to com"&1 5ith the $edera& Communications Commission8s *$CC+ ru&es re'ardin' the use, disc&osure, and access to section 64.(001 et seq. o% the Commission8s ru&es, 4) C.$.!. 9 64.(001 et seq. 3hese "rocedures ensure that Com"an1 is com"&iant 5ith the $CC8s customer "ro"rietar1 net5ork in%ormation *CPN.+ ru&es. 3he "ur"ose o% this statement is to summari:e Com"an1;s "o&icies and "rocedures desi'ned to sa%e'uard CPN.. Com"an1 uses CPN. %or the &imited "ur"oses o% initiatin', renderin', 7i&&in', and co&&ectin' %or te&ecommunications ser4ices, and ma1 use CPN., i% necessar1, to "rotect its "ro"ert1 ri'hts. Com"an1 does not disc&ose CPN. or "ermit access to such CPN. to an1 third "arties other than as necessar1 to "ro4ide ser4ice. Com"an1 has esta7&ished a su"er4isor1 re4ie5 "rocess re'ardin' its com"&iance 5ith the CPN. ru&es re'ardin' out7ound marketin' situations and maintains records %or one 1ear. 0"eci%ica&&1, sa&es "ersonne& must o7tain su"er4isor1 a""ro4a& o% an1 "ro"osed out7ound marketin' request %or customer a""ro4a&. Com"an1 has esta7&ished "rocedures to 4eri%1 an incomin' ca&&er8s identit1. Com"an1 trains its "ersonne& in 7oth the use o% CPN., and "rotection o% its con%identia&it1. 3hese "rocedures are detai&ed in Com"an1;s CPN. <anua&. Com"an1 a&so &imits the num7er o% em"&o1ees that ha4e access to customer in%ormation and ca&& data. Com"an1 has im"&emented measures to disco4er and to "rotect a'ainst unauthori:ed attem"ts to access CPN.. Com"an1 a&so has im"&emented "rocedures "ursuant to 5hich it can track 7reaches o% CPN., and 'i4en such an e4ent 5i&& noti%1 the =nited 0tates 0ecret 0er4ice and the $edera& >ureau o% .n4esti'ation in accordance 5ith the $CC8s ru&es. Com"an1 5i&& track customer com"&aints re'ardin' CPN., noti%1 its customers in
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4) C.$.!. 06 64.(009*e+ states6 ,? te&ecommunications carrier must ha4e an o%%icer, as an a'ent o% the carrier, si'n and %i&e 5ith the Commission a com"&iance certi%icate on an annua& 7asis. 3he o%%icer must state in the certi%ication that he or she has "ersona& kno5&ed'e that the com"an1 has esta7&ished o"eratin' "rocedures that are adequate to ensure com"&iance 5ith the ru&es in this su7"art. 3he carrier must "ro4ide a statement accom"an1in' the certi%ication e@"&ainin' ho5 its o"eratin' "rocedures ensure that it is or is not in com"&iance 5ith the ru&es in this su7"art. .n addition, the carrier must inc&ude an e@"&anation o% an1 actions taken a'ainst data 7rokers and a summar1 o% a&& customer com"&aints recei4ed in the "ast 1ear concernin' the unauthori:ed re&ease o% CPN.. 3his %i&in' must 7e made annua&&1 5ith the -n%orcement >ureau on or 7e%ore <arch 1 in -> Docket No. 06- 6, %or data "ertainin' to the "re4ious ca&endar 1ear./

accordance 5ith the $CC8s ru&es and 5i&& maintain a record o% noti%ications to the =000, $>., %or the time "eriod s"eci%ied in the $CC8s ru&es. No 7reaches o% CPN., or customer com"&aints re'ardin' CPN., occurred in (01 . 3he com"an1 has not taken an1 actions *"roceedin's instituted or "etitions %i&ed 71 a com"an1 at either state commissions, the court s1stem, or at the Commission a'ainst data 7rokers+ a'ainst data 7rokers in the "ast 1ear. Prete@ters ha4e not attem"ted to access 3erraNo4aNet, .nc;s CPN. in the "ast 1ear. 3here ha4e 7een no customer com"&aints recei4ed in the "ast 1ear concernin' the unauthori:ed re&ease o% CPN.. 3erraNo4aNet, .nc. annua&&1 su7mits a CPN. certi%ication to the $CC %rom an o%%icer 5ith "ersona& kno5&ed'e o% the "o&icies and "rocedures that it has im"&emented to sa%e'uard CPN..

De&aine !. Nicho&son 0ecretar123reasurer 3erraNo4aNet, .nc.