ISO Best Practices

DIMO (PVT) LIMITED

By Indiwary Fernando

What is ISO?
ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards. ISO is a non-governmental organization that forms a bridge between the public and private sectors. Therefore, ISO enables a consensus to be reached on solutions that meet both the requirements of business and the broader needs of society.

OBJECTIVES
Awareness on objectives (Objective Monitoring Table) Availability of data relevant to objectives (Dash board) Action plan to achieve the objectives (Marketing plan) Record the reasons for deviations and actions taken for those (Meeting minutes)

Objective Monitoring Table

Dash Board

ISO REQUIREMENTS MARKETING

Recording customer requirements including delivery date Communicating customer requirements to relevant sections (Update the record) Product specifications for standard products (Product catelogues)

ISO REQUIREMENTS MARKETING (2)

Main customer base and potential customers (As BOI registry) Customer Survey Index and actions taken for weak areas Awareness on customer complaints relevant to dept and procedure of recording Awareness on reason correction & corrective action for those complaints

Customer Satisfaction Index

ISO REQUIREMENTS MARKETING (3)

Awareness on credit period Marketing Plan including promotions and advertising Competitor analysis unacceptable Basics of 5S (Maintaining of files and work area) Price lists Evaluations of Suppliers & Subcontractors

ISO REQUIREMENTS MARKETING (4)

Tender Participation and rank (If not awarded competitor and reason) Lost Sales Analysis Display the Quality Policy and awareness on Quality Policy

ISO REQUIREMENTS SERVICE

Separate approved estimates(With customer approval) and pending estimates Checklist to be prepared for difference products when visiting a customer to record the requirements as it helps not to miss out any points Get the Completion Letters & Handing over documents sign by customer at the time of handing over a project

ISO REQUIREMENTS SERVICE (2)

Define standard time period for Warranty services according to the type of project. Record the problem, Reason, Correction & Corrective action Customer Satisfaction Analysis Colour system to identify the repair stage and display it (Standard place)

ISO REQUIREMENTS SERVICE (3)

Service schedule; Service check list Calibration Schedule, Record & sticker for calibration Method of calibration Removal of repaired items (Time duration) Checklist of inspection after repair Display the Quality Policy and awareness on Quality Policy Record the items given by the customer if any

FLOW CHARTS
Check whether the flow chart has implemented Check whether the records are available according to the flow chart Check whether the records are updated properly (Date, Signature etc)

FLOW CHART OF THE DEPARTMENT

EMS
Aspect impact identification (Aspect smoke impact cancer 4.4.2) Based on highest rating set up objectives or operational controls (how to minimize the aspect-4.4.3) Availability of data and management program for those objectives

Aspect Impact Register

EMS (2)
Awareness on emergency preparedness (For oil or chemical spillage, chemical explosion) Legal requirements (Noise level water quality) Awareness on MSDS availability of MSDS (From where you can refer those and what is the first action for spillage, contamination, skin exposure)

EMS (3)
Availability of separate waste bins (They should not expose to rain) Avoid leaks spillage and awareness on how to remove those oil, acid House keeping Place for scrap metal, glass and tyre Activate stand by mode for all computers, printers and fax machines

EMS (4)
AC awareness on AC temperature and how to act when there is a power failure Emergency Do they have enough fire extinguishers, Mock drill, proper access to fire extinguishers, awareness on fire team members, each ones role in emergency situation and phone numbers Awareness and display of Quality Policy and Environment Policy Improvements - polythene recycling minimize

Thank You