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Root Cause Analysis

Area: Oracle Applications Product/Process:Concurrent Schedule

Problem Description:Scheduled concurrent requests failed to run as per schedule post restart Primary Fault ROOT CAUSE
Corrective Action & Responsibility

Dat

Use this route to specify the nonconformity that is being investigated.

Why?

"It looks like a bunch of UK related programs running under WEB use didnt start back up"

A
1. Post restart sanity check should include checking against a list of concurrent requests provided by Philosophy and not based on "pending Requests"

Normally terminated scheduled programs will have the schedules intact. This is taken care of by the system itself. If there is an abrupt termination as it happened on 14th scheduling becomes corrupt.

Why?
Use this route to investigate why the problem wasnt detected

Therefore Why?
Sanity check done on 14-Aug-13 post restart but scheduling problem for 2 conc. Programs not detected. Sanity check did not reveal for requests that got abruptly terminated and was not re-scheduled

2. An enhancement for an alert needs to be placed with the logic in (1) so that stakeholders are informed in advance

Why?

Use this route to investigate the root cause of the system.

Why?

Oracle does not retain schedule for abruptly terminated programs Schedules that have had abrupt terminations need to be rescheduled manually

Post Restart, add sanity check for scheduled requests based on new query

Why?

ause Analysis
Product/Process:Concurrent Schedule

er schedule post restart

Date

nonconformity that is being investigated.

gate why the problem wasnt detected

tigate the root cause of the system.

PROGRAM Philosophy Web UK Inventory Handler Outbound Triggering Process (Triggering Process Outbound) IN: Purchase Orders (850/ORDERS) Philosophy - Demandware Inventory Handler Responsys File Upload OUT: Invoice (810/INVOIC) Philosophy - Demandware Price Export Handler Philosophy Process Wave Planning Philosophy Order Extract to Coty UK Philosophy Generate Misc Label

State Abnormally Terminated Abnormally Terminated Abnormally Terminated Abnormally Terminated Abnormally Terminated Abnormally Terminated Abnormally Terminated Abnormally Terminated Abnormally Terminated Abnormally Terminated

Schedule Status Current Scheduled later manually by Devon Required for schedule? Scheduled Manually later Not scheduled Not scheduled Scheduled Manually Not scheduled Is this neededto be scheduled? Manually scheduled later Not a scheduled request