Dont Mention The A Word Trends In Continuing Business And IT Misalignment

Alan McSweeney

Business View Of IT Trends Vs. IT View Of Trends

AICPA Survey of members from 2001 on initiatives in IT that are of concern to their nearly 400,000 members
http://www.aicpa.org/INTERESTAREAS/INFORMATIONTECHNOLO GY/RESOURCES/TOPTECHNOLOGYINITIATIVES/TOP10TECHNOLO GIESARCHIVE

Gartner well known analyst company Two very different views of information technology trends

Business-oriented Technology-oriented

IT tends to be concerned with technology trends for themselves rather than their application to business internal focus
January 27, 2014 2

Business And IT Disconnect Speaking A Different Language

Business
You are not listening to me You are not listening to me

IT

I want:

You need:

January 27, 2014

AICPA IT Initiatives Survey 2011-2013 Results

2013 1 2 3 4 5 6 7 8 9 10
Managing And Retaining Data

2012
Securing The IT Environment

2011

Control And Use Of Mobile Devices Securing The IT Environment Managing And Retaining Data Information Security Managing Vendors And Service Managing Risk And Data Retention Policies And Providers Compliance Structure Managing IT Risks And Compliance Ensuring Privacy Remote Access Ensuring Privacy Leveraging Emerging Staff And Management Technologies Training Managing System Implementations Managing System Process Documentation And Implementation Improvements Preventing And Responding To Enabling Decision Support And Saving And Making Money Computer Fraud Managing Performance W/Technology Governing And Managing IT Investment Governing And Managing IT Technology Cost Controls And Spending Investment/Spending Enabling Decision Support And Preventing And Responding To Budget Processes Analytics Fraud Leveraging Emerging Technologies Managing Vendors And Service Project Management & Providers Deployment Of New Systems

January 27, 2014

Gartner View of IT Trends 2009-2014

2014 2013 2012 2011 2010
Virtualization

2009
Green IT Unified Communications Business Process Modeling Metadata Management Virtualization 2.0 Mashup & Composite Apps Web Platform & WOA Computing Fabric Real World Web Social Software
5

Media Tablets and Cloud Computing Cloud Computing 1 Mobile Device Battles Beyond

2 3

Mobile Applications and HTML5 Personal Cloud

4 Enterprise App Stores 5 The Internet of Things 6 7 8 9 10

Hybrid IT and Cloud Computing Strategic Big Data Actionable Analytics In Memory Computing Integrated Ecosystems

Mobile-Centric Mobile Advanced Applications and Applications and Cloud Computing Analytics Interfaces Media Tablets Social Contextual and Servers Beyond Social User Communications Client Computing Blades Experience and Collaboration Web-Oriented Internet of Things Video IT for Green Architectures App Stores and Next Generation Reshaping the Enterprise Marketplaces Analytics Data Center Mashups Next-Generation Specialized Social Analytics Social Computing Analytics Systems Social Software In-Memory Context-Aware Security Activity and Social Computing Computing Monitoring Networking Storage Class Unified Big Data Flash Memory Memory Communications Extreme LowUbiquitous Virtualization for Business Energy Servers Computing Availability Intelligence Fabric-Based Mobile Cloud Computing Infrastructure and Green IT Applications Computers

January 27, 2014

Business And IT View Of Technology

Business views technologies as means to an end and not as ends in themselves IT views technologies as solutions rather than as components of an overall business solution IT technology trends are very variable and depend on the everchanging new next best thing Business view of the importance of technology application remains quite constant:
Security Data Delivery Value Data Managing Suppliers
6

January 27, 2014

AICPA Top 10 IT Initiatives 2005-2013

2013 2012
Securing The IT Environment Managing And Retaining Data Managing Risk And Compliance

2011

2010

2009
Information Security Management Privacy Management

2008
Information Security Management IT Governance

2008
Information Security Management Identity And Access Management

2006
Information Security Assurance And Compliance Applications Disaster And Business Continuity Planning

2005
Information Security Electronic Document Management Data Integration

1 2 3 4 5 6 7 8 9 10

Managing And Retaining Data Securing The IT Environment Managing Vendors And Service Providers

Control And Use Security Of Data Of Mobile Devices Information Security Data Retention Policies And Structure Connectivity and Communications

Managing IT Risks Ensuring Privacy And Compliance

Remote Access

Ensuring Privacy

Leveraging Emerging Technologies

Staff And Management Training Process Documentation And Improvements

Business Conforming To Backup, Disaster Secure Data File Continuity Assurance And Storage, Recovery/ Management And Compliance Transmission And Business Disaster Recovery Standards Exchange Continuity Planning Business Process Improvement, Privacy Privacy Secure Electronic Work Flow And Management Management Collaboration Process Exception Alerts Business Process Disaster Recovery Planning And Improvement, Mobile And Document Business Workflow And Remote Management and Continuity Process Exception Computing Workflow Management Alerts Laptop Security / Encryption Small Business Software Training And Competency Identity And Access Management Improved Application And Data Integration Document, Forms, Content And Knowledge Management Identity And Access Management Conforming To Assurance And Compliance Standards Business Intelligence Mobile And Remote Computing Document, Forms, Content And Knowledge Management IT Governance Securing And Controlling Information Distribution Mobile And Remote Computing Electronic Archiving And Data Retention Document, Content And Knowledge Management

IT Governance

Spam Technology

Privacy Management Digital Identity And Authentication Technologies Wireless Technologies Application And Data Integration Paperless Digital Technologies Spyware Detection And Removal

Disaster Recovery

Managing System Managing System Implementations Implementation Preventing And Responding To Computer Fraud Governing And Managing IT Investment And Spending Enabling Decision Support And Analytics Leveraging Emerging Technologies
January 27, 2014

Collaboration And Messaging Technologies Wireless Technologies Authentication Technologies Storage Technologies Learning And Training Competency
7

Enabling Decision Saving And Support And Making Money Managing W/Technology Performance Governing And Technology Cost Managing IT Controls Investment/ Spending Preventing And Responding To Fraud Managing Vendors And Service Providers Budget Processes Project Management & Deployment Of New Systems

Mobile Devices

Tax Software

Server Electronic Data Virtualization And Retention Strategy Consolidation

Importance of Security, Privacy, Continuity

2013 2012
Securing The IT Environment Managing And Retaining Data Managing Risk And Compliance

2011

2010

2009
Information Security Management Privacy Management

2008
Information Security Management IT Governance

2008
Information Security Management Identity And Access Management

2006
Information Security Assurance And Compliance Applications Disaster And Business Continuity Planning

2005
Information Security Electronic Document Management Data Integration

1 2 3 4 5 6 7 8 9 10

Managing And Retaining Data Securing The IT Environment Managing Vendors And Service Providers

Control And Use Security Of Data Of Mobile Devices Information Security Data Retention Policies And Structure Connectivity and Communications

Managing IT Risks Ensuring Privacy And Compliance

Remote Access

Ensuring Privacy

Leveraging Emerging Technologies

Staff And Management Training Process Documentation And Improvements

Business Backup, Disaster Secure Data File Conforming To Continuity Recovery/ Assurance And Storage, Management And Business Compliance Transmission And Disaster Recovery Continuity Standards Exchange Planning Business Process Improvement, Secure Electronic Privacy Privacy Work Flow And Collaboration Management Management Process Exception Alerts Business Process Disaster Recovery Improvement, Planning And Mobile And Document Workflow And Business Remote Management and Process Exception Continuity Computing Workflow Alerts Management Laptop Security / Encryption Small Business Software Training And Competency Identity And Access Management Improved Application And Data Integration Document, Forms, Content And Knowledge Management Identity And Access Management Conforming To Assurance And Compliance Standards Business Intelligence Mobile And Remote Computing Document, Forms, Content And Knowledge Management IT Governance Securing And Controlling Information Distribution Mobile And Remote Computing Electronic Archiving And Data Retention Document, Content And Knowledge Management

IT Governance

Spam Technology

Privacy Management Digital Identity And Authentication Technologies Wireless Technologies Application And Data Integration Paperless Digital Technologies Spyware Detection And Removal

Disaster Recovery

Managing System Managing System Implementations Implementation Preventing And Responding To Computer Fraud Governing And Managing IT Investment And Spending Enabling Decision Support And Analytics Leveraging Emerging Technologies
January 27, 2014

Collaboration And Messaging Technologies Wireless Technologies Authentication Technologies Storage Technologies Learning And Training Competency
8

Enabling Decision Saving And Support And Making Money Managing W/Technology Performance Governing And Technology Cost Managing IT Controls Investment/ Spending Preventing And Responding To Fraud Managing Vendors And Service Providers Budget Processes Project Management & Deployment Of New Systems

Mobile Devices

Tax Software

Server Electronic Data Virtualization And Retention Strategy Consolidation

Importance of Data
2013 2012
Securing The IT Environment Managing And Retaining Data Managing Risk And Compliance

2011

2010

2009
Information Security Management Privacy Management

2008
Information Security Management IT Governance

2008
Information Security Management Identity And Access Management

2006
Information Security Assurance And Compliance Applications Disaster And Business Continuity Planning

2005
Information Security Electronic Document Management Data Integration

1 2 3 4 5 6 7 8 9 10

Managing And Retaining Data Securing The IT Environment Managing Vendors And Service Providers

Control And Use Security Of Data Of Mobile Devices Information Security Data Retention Policies And Structure Connectivity and Communications

Managing IT Risks Ensuring Privacy And Compliance

Remote Access

Ensuring Privacy

Leveraging Emerging Technologies

Staff And Management Training Process Documentation And Improvements

Business Backup, Disaster Secure Data File Conforming To Continuity Recovery/ Storage, Assurance And Management And Business Transmission And Compliance Disaster Recovery Continuity Exchange Standards Planning Business Process Improvement, Privacy Privacy Secure Electronic Work Flow And Management Management Collaboration Process Exception Alerts Business Process Disaster Recovery Planning And Document Improvement, Mobile And Business Management and Workflow And Remote Continuity Workflow Process Exception Computing Management Alerts Laptop Security / Encryption Small Business Software Training And Competency Identity And Access Management Improved Application And Data Integration Document, Forms, Content And Knowledge Management Electronic Data Retention Strategy Identity And Access Management Conforming To Assurance And Compliance Standards Business Intelligence Mobile And Remote Computing Document, Forms, Content And Knowledge Management IT Governance Securing And Controlling Information Distribution Mobile And Remote Computing Electronic Archiving And Data Retention Document, Content And Knowledge Management

IT Governance

Spam Technology

Privacy Management Digital Identity And Authentication Technologies Wireless Technologies Application And Data Integration Paperless Digital Technologies Spyware Detection And Removal

Disaster Recovery

Managing System Managing System Implementations Implementation Preventing And Responding To Computer Fraud Governing And Managing IT Investment And Spending Enabling Decision Support And Analytics Leveraging Emerging Technologies
January 27, 2014

Collaboration And Messaging Technologies Wireless Technologies Authentication Technologies Storage Technologies Learning And Training Competency
9

Enabling Decision Saving And Support And Making Money Managing W/Technology Performance Governing And Technology Cost Managing IT Controls Investment/ Spending Preventing And Responding To Fraud Managing Vendors And Service Providers Budget Processes Project Management & Deployment Of New Systems

Mobile Devices

Tax Software Server Virtualization And Consolidation

Importance of Cost and Implementation

2013 2012
Securing The IT Environment Managing And Retaining Data

2011

2010

2009
Information Security Management Privacy Management

2008
Information Security Management IT Governance

2008
Information Security Management Identity And Access Management

2006
Information Security Assurance And Compliance Applications Disaster And Business Continuity Planning

2005
Information Security Electronic Document Management Data Integration

1 2 3 4 5 6 7 8 9 10

Managing And Retaining Data Securing The IT Environment

Control And Use Security Of Data Of Mobile Devices Information Security Data Retention Policies And Structure Connectivity and Communications

Managing Managing Risk Vendors And And Compliance Service Providers

Managing IT Risks Ensuring Privacy And Compliance

Remote Access

Ensuring Privacy

Leveraging Emerging Technologies

Staff And Management Training Process Documentation And Improvements

Business Conforming To Backup, Disaster Secure Data File Continuity Assurance And Storage, Recovery/ Management And Compliance Transmission And Business Disaster Recovery Standards Exchange Continuity Planning Business Process Improvement, Privacy Privacy Secure Electronic Work Flow And Management Management Collaboration Process Exception Alerts Business Process Disaster Recovery Planning And Improvement, Mobile And Document Business Workflow And Remote Management and Continuity Process Exception Computing Workflow Management Alerts Laptop Security / Encryption Small Business Software Training And Competency Identity And Access Management Improved Application And Data Integration Document, Forms, Content And Knowledge Management Identity And Access Management Conforming To Assurance And Compliance Standards Business Intelligence Mobile And Remote Computing IT Governance Securing And Controlling Information Distribution Mobile And Remote Computing Electronic Archiving And Data Retention Document, Content And Knowledge Management

IT Governance

Spam Technology

Privacy Management Digital Identity And Authentication Technologies Wireless Technologies Application And Data Integration Paperless Digital Technologies Spyware Detection And Removal

Disaster Recovery

Managing System Managing System Implementations Implementation Preventing And Responding To Computer Fraud

Collaboration And Messaging Technologies Wireless Technologies Authentication Technologies Storage Technologies Learning And Training Competency
10

Enabling Decision Saving And Support And Making Money Managing W/Technology Performance Governing And Governing And Technology Cost Managing IT Managing IT Controls Investment/ Investment And Spending Spending Preventing And Responding To Fraud Managing Vendors And Service Providers Budget Processes

Mobile Devices

Enabling Decision Support And Analytics Leveraging Emerging Technologies

January 27, 2014

Tax Software

Project Document, Forms, Server Management & Content And Electronic Data Virtualization And Deployment Of Knowledge Retention Strategy Consolidation New Systems Management

Difference Between How The Business Feels IT Should Spend Budget And How The Budget Is Actually Spent

Business view of how it wants the proportion of IT expenditure to be allocated and how spending is actually allocated
What the Business Wants

What the Business Gets

25%

50% 35%

5%

15%
Maintain The Momentum Of The Business Through Existing Business Systems Contribute To Improving Business Results Provide IT Direction And Management That Is Aligned To The Needs Of The Business

70%
Maintain The Momentum Of The Business Through Existing Business Systems Contribute To Improving Business Results Provide IT Direction And Management That Is Aligned To The Needs Of The Business

January 27, 2014

11

Difference Between How The Business Feels IT Should Spend Budget And How It Is Actually Spent

Reasons for differences lie with both sides Each side does not fully understand the other or explain itself properly to the other

January 27, 2014

12

Spending - Maintain The Momentum Of The Business Through Existing Business Systems

Business has unrealistic view of how much it costs to keep IT function operational IT does not automate operations to drive operational costs down
What the Business Wants What the Business Gets
25%

50% 35%

5%

15%
Maintain The Momentum Of The Business Through Existing Business Systems Contribute To Improving Business Results Provide IT Direction And Management That Is Aligned To The Needs Of The Business
January 27, 2014

70%
Maintain The Momentum Of The Business Through Existing Business Systems Contribute To Improving Business Results Provide IT Direction And Management That Is Aligned To The Needs Of The Business
13

Contribute To Improving Business Results

IT is poor at delivery and proactive provision of advice and consulting Business expects too much without understanding the resource consequences of these expectations
What the Business Wants What the Business Gets
25%

50% 35%

5%

15%

70%

Maintain The Momentum Of The Business Through Existing Business Systems Maintain The Momentum Of The Business Through Existing Business Systems Contribute To Improving Business Results Contribute To Improving Business Results Provide IT Direction And Management That Is Aligned To The Needs Of The Business Provide IT Direction And Management That Is Aligned To The Needs Of The Business
January 27, 2014 14

Provide IT Direction And Management That Is Aligned To The Needs Of The Business

IT is not providing the leadership and direction the business feels it wants Business has unrealistic expectation of the amount of IT spending should be or needs to be allocated to leadership and direction
What the Business Wants What the Business Gets
25%

50% 35%

5%

15%
Maintain The Momentum Of The Business Through Existing Business Systems Contribute To Improving Business Results Provide IT Direction And Management That Is Aligned To The Needs Of The Business
January 27, 2014

70%
Maintain The Momentum Of The Business Through Existing Business Systems Contribute To Improving Business Results Provide IT Direction And Management That Is Aligned To The Needs Of The Business
15

Continuing Disconnect Between IT And Business

ITs role is to mediate between the business and technologies and suppliers Needs to maintain an external focus on fulfilling business needs and requirements IT needs to act as a lens focussing business needs on appropriate technology and supplier solutions Gulf is between business and IT seems to be getting wider

January 27, 2014

16

IT Needs To Deliver Business-Oriented Solutions

IT Supplier Ecosystem

Business
IT Needs To Focus Appropriate Services on Appropriate Suppliers and Technologies

Technology Landscape
IT Needs to Mediate Between the Business and Suppliers/ Technologies, Acting as a Lens Focussing Business Needs on Appropriate Solutions

27 January 2014

17

Bringing The Gap Between IT And The Business

Both business and IT must work to close the gap

January 27, 2014

18

AICPA Technology Initiatives Survey 2012

2012
1 - Securing The IT Environment 2 - Managing And Retaining Data 3 - Managing Risk And Compliance

Lack of business confidence in getting the basics of IT governance, management and delivery right
62% 61% 65% 62% 34% 52% 46% 56% 60% 56%

Priority

4 - Ensuring Privacy 5 - Leveraging Emerging Technologies

6 - Managing System Implementation 7 - Enabling Decision Support And Managing Performance 8 - Governing And Managing IT Investment/Spending

9 - Preventing And Responding To Fraud 10 - Managing Vendors And Service Providers

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%

60%

65%

70%

Confidence in Level of Achievement

January 27, 2014 19

AICPA Technology Initiatives Survey 2013

2013
1 - Managing And Retaining Data 2 - Securing The IT Environment 3 - Managing Vendors And Service Providers

55% 51% 47% 47% 45% 44% 44% 38% 37% 27%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%

4 - Managing IT Risks And Compliance 5 - Ensuring Privacy 6 - Managing System Implementations 7 - Preventing And Responding To Computer Fraud 8 - Governing And Managing IT Investment And Spending 9 - Enabling Decision Support And Analytics 10 - Leveraging Emerging Technologies

Continuing lack of business confidence in getting the basics of IT governance, management and delivery right

Priority

Confidence in Level of Achievement

January 27, 2014 20

Managing Suppliers - 2012

2012
1 - Securing The IT Environment 2 - Managing And Retaining Data 3 - Managing Risk And Compliance

Only average view of the performance of the key role of managing suppliers
62% 61% 65% 62% 34% 52% 46% 56% 60% 56%

Priority

4 - Ensuring Privacy 5 - Leveraging Emerging Technologies

6 - Managing System Implementation 7 - Enabling Decision Support And Managing Performance 8 - Governing And Managing IT Investment/Spending

9 - Preventing And Responding To Fraud 10 - Managing Vendors And Service Providers

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%

60%

65%

70%

Confidence in Level of Achievement

January 27, 2014 21

Managing Suppliers - 2013

2013
1 - Managing And Retaining Data 2 - Securing The IT Environment 3 - Managing Vendors And Service Providers

Importance of supplier management increasing and level of confidence decreasing

55% 51% 47% 47% 45% 44% 44% 38% 37% 27%

Priority

4 - Managing IT Risks And Compliance 5 - Ensuring Privacy 6 - Managing System Implementations 7 - Preventing And Responding To Computer Fraud 8 - Governing And Managing IT Investment And Spending 9 - Enabling Decision Support And Analytics 10 - Leveraging Emerging Technologies
0% 5% 10% 15% 20% 25%

30%

35%

40%

45%

50%

55%

60%

65%

70%

Confidence in Level of Achievement

January 27, 2014 22

Delivering IT Innovation - 2012

2012
1 - Securing The IT Environment 2 - Managing And Retaining Data 3 - Managing Risk And Compliance

Important but very low confidence of delivery

62% 61% 65% 62% 34% 52% 46% 56% 60% 56%

Priority

4 - Ensuring Privacy 5 - Leveraging Emerging Technologies

6 - Managing System Implementation 7 - Enabling Decision Support And Managing Performance 8 - Governing And Managing IT Investment/Spending

9 - Preventing And Responding To Fraud 10 - Managing Vendors And Service Providers

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%

60%

65%

70%

Confidence in Level of Achievement

January 27, 2014 23

Delivering IT Innovation - 2013

2013
1 - Managing And Retaining Data 2 - Securing The IT Environment 3 - Managing Vendors And Service Providers

Lower level of importance but even lower confidence of delivery

55% 51% 47% 47% 45% 44% 44% 38% 37% 27%

Priority

4 - Managing IT Risks And Compliance 5 - Ensuring Privacy 6 - Managing System Implementations 7 - Preventing And Responding To Computer Fraud 8 - Governing And Managing IT Investment And Spending 9 - Enabling Decision Support And Analytics 10 - Leveraging Emerging Technologies
0% 5% 10% 15% 20% 25%

30%

35%

40%

45%

50%

55%

60%

65%

70%

Confidence in Level of Achievement

January 27, 2014 24

Business Intelligence - 2012

2012
1 - Securing The IT Environment 2 - Managing And Retaining Data 3 - Managing Risk And Compliance

After years of BI and related technologies being available and implemented, there is still a low level of confidence
62% 61% 65% 62% 34% 52% 46% 56% 60% 56%

Priority

4 - Ensuring Privacy 5 - Leveraging Emerging Technologies

6 - Managing System Implementation 7 - Enabling Decision Support And Managing Performance 8 - Governing And Managing IT Investment/Spending

9 - Preventing And Responding To Fraud 10 - Managing Vendors And Service Providers

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%

60%

65%

70%

Confidence in Level of Achievement

January 27, 2014 25

Business Intelligence - 2013

Level of confidence reducing

2013
1 - Managing And Retaining Data 2 - Securing The IT Environment 3 - Managing Vendors And Service Providers

55% 51% 47% 47% 45% 44% 44% 38% 37% 27%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%

Priority

4 - Managing IT Risks And Compliance 5 - Ensuring Privacy 6 - Managing System Implementations 7 - Preventing And Responding To Computer Fraud 8 - Governing And Managing IT Investment And Spending 9 - Enabling Decision Support And Analytics 10 - Leveraging Emerging Technologies

Confidence in Level of Achievement

January 27, 2014 26

Generic Structure Of An IT Function

IT Governance
IT Strategy IT Enterprise Architecture management IT Governance and Leadership IT Financial Management IT Service and Sourcing Strategy IT Innovation Management IT Security Management Operations Management Data, Information, Knowledge Management Infrastructure, Networks Management Service Planning Technology Selection and Management Acquisition, Sourcing and Supplier Management

Business Relationship and Engagement

Business Relationship Management Business Analysis and Consulting

IT Management
Program and Project Management IT Process and Quality Management IT Resource Management Asset and License Management

Test Management

Service and Solution Delivery

Solution Design, Development, Implementation and Integration Analysis Design Realisation Test

Service Operations
Takeover and Management Operations Co-ordination and Risk Management Support Function Monitoring and Alerting Incident Management Problem Management Facilities and Device Management Service Request Management

Service and Solution Support Infrastructure and Communications Implementation Analysis Design Realisation Test Transition to Production

Solution Architecture

Demand Management Business Readiness and Organisation Change

January 27, 2014

Service and Solution Support

Service Lifecycle Management

Service Catalog Management Configuration Management Change Management Continuity and Availability Management Capacity Management Service Level Management Release Management
27

Generic Structure Of An IT Function

Generalised and idealised view of the structure, organisation and set of logical sub-functions within an IT function Organisational view rather than capability view
Capabilities must reside in organisation functions

Actual optimum implementation depends on the size and profile of the organisation Not all sub-functions relevant to all organisations Not all sub-functions have the same importance for all organisations Not all sub-functions are at the same level of operational effectiveness for all organisations Logical sub-functions can be combined or split further A model that explicitly includes proactive linkage to the business and the delivery of business requirements
January 27, 2014 28

Matching Key IT Skills and Capabilities To Organisation Functions

Capability
IT Business IT Service Service Service Governance Relationship Management and Operations Lifecycle and Solution Management Engagement Delivery
IT Leadership and Governance Strategic and Business Planning Demand and Supply Management, Capacity Forecasting and Planning Sourcing and Supplier Management, Acquisition, Procurement Innovation Accounting, Funding, Financing, Budgeting and Planning Programme Management, Portfolio Management, Project Management Relationship Management and Business Engagement Organisation Design and Planning Enterprise Architecture Infrastructure, Networks and Communications Business and Process Analysis and Design Solution Architecture and Design Benefits Assessment and Realisation Service Provisioning, Service Delivery and Service Management Testing Security, Continuity and Disaster Recovery Solution Development and Delivery People Asset Management Data, Information, Knowledge Asset Management User Experience Design Change and Change Management
January 27, 2014 29

Sub-Function Importance To Organisation

IT Governance
IT Strategy IT Enterprise Architecture management IT Governance and Leadership IT Financial Management IT Service and Sourcing Strategy IT Innovation Management IT Security Management Operations Management Data, Information, Knowledge Management Infrastructure, Networks Management Service Planning Technology Selection and Management Acquisition, Sourcing and Supplier Management

Business Relationship and Engagement

Business Relationship Management Business Analysis and Consulting

IT Management
Program and Project Management IT Process and Quality Management IT Resource Management Asset and License Management

Test Management

Service and Solution Delivery

Solution Design, Development, Implementation and Integration Analysis Design Realisation Test

Service Operations
Takeover and Management Operations Co-ordination and Risk Management Support Function Monitoring and Alerting Incident Management Problem Management Facilities and Device Management Service Request Management

Service and Solution Support Infrastructure and Communications Implementation Analysis Design Realisation Test Transition to Production

Solution Architecture

Demand Management Business Readiness and Organisation Change

27 January 2014

Service and Solution Support

Service Lifecycle Management

Service Catalog Management Configuration Management Change Management Continuity and Availability Management Capacity Management Service Level Management Release Management
30

View Of Importance Of Sub-Functions

= Very Important = Important = Less Important

Use this as a view of what areas you to prioritise getting better at

January 27, 2014

31

External IT and Business Alignment

Business-facing sub-functions

Business Relationship and Engagement

IT Governance

IT Management

Service and Solution Delivery

Service Operations

Service Lifecycle Management

January 27, 2014

32

Internal IT and Business Alignment

Business-facing sub-functions mediate between business and technology and service delivery and operation

Business Relationship and Engagement

IT Governance

IT Management

Service and Solution Delivery

Service Operations

Service Lifecycle Management

January 27, 2014

33

IT Function Structure And Alignment

Alignment is not just about being aligned at the Business Relationship and Engagement and IT Governance levels Alignment means following through throughout the IT function

Business Relationship and Engagement

IT Governance

IT Management

Service and Solution Delivery

Service Operations

Service Lifecycle Management

January 27, 2014

34

IT Function Structure And Alignment

Real IT and business alignment needs to pervade the entire IT function IT must embed business alignment in the way it operates to ensure it remains relevant to the business Otherwise the business will bypass IT and go straight to suppliers and service providers Disintermediation of IT is central to the business plans of many internet-based service providers Failure to systematise alignment will expose IT to the danger of becoming irrelevant

IT Governance Sub-Functions
Defines strategy for IT function for both the IT function and how IT delivers on the overall business strategy Manages the definition and maintenance of overall enterprise IT architecture including systems and application standards and operational framework Implements IT governance and maintains leadership of the IT function

IT Governance
IT Strategy IT Enterprise Architecture management IT Governance and Leadership IT Financial Management IT Service and Sourcing Strategy IT Innovation Management IT Security Management

Manages the IT budget, finances, financial reporting and control standards, cost-benefit analysis Manages the process for defining how services and solutions should be acquired and managed Manages the process for bringing new ideas to an appropriate implementation to generate value Manages IT application and infrastructure security standards
January 27, 2014 36

Business Relationship and Engagement SubFunctions

Business Relationship and Engagement
Business Relationship Management Business Analysis and Consulting

Manages the relationship with the business and escalations , the identification of work, helps the business navigate IT processes and acts as the voice of the business to IT Offers business analysis and consulting services to translate business needs into a structured set of requirements to enable the business understand its needs Defines business-oriented solutions based on structured business requirements that comply with IT delivery and operational standards Manages the demand from the business for resources and ensures the business can accommodate the associated change Ensures the organisation is ready and able to accept the changes required of new or changed application
37

Solution Architecture

Demand Management Business Readiness and Organisation Change

27 January 2014

IT Management Sub-Functions
Manages the IT operation Plans for the introduction of new services
Operations Management Data, Information, Knowledge Management Infrastructure, Networks Management

Manages data, defines data standards

IT Management
Program and Project Management IT Process and Quality Management IT Resource Management Asset and License Management Technology Selection and Management

Service Planning Acquisition, Sourcing and Supplier Management

Test Management

Manages IT infrastructure

Manages testing Manages and implements service and supplier acquisition Manages process for selecting suitable technologies Manages IT assets and software licenses Manages IT people resources, induction, training, development, standards Ensures quality of IT processes Manages delivery of programs and projects, manages standards and ensures consistency
27 January 2014 38

Service Lifecycle Management Sub-Functions

Manages catalog of IT services Manages configuration of installed assets Manages the delivery of change

Service Lifecycle Management

Service Catalog Management Configuration Management Change Management Continuity and Availability Management Capacity Management Service Level Management Release Management

Manages business continuity, disaster recovery and system and application availability Ensures capacity of IT assets Implements and manages network of service level agreements

Manages and implements release to production process

27 January 2014 39

Service and Solution Delivery Sub-Functions

Designs, develops and implements new solutions and changes and ensures integration with existing systems Designs, develops and implements IT infrastructure and communications networks

Service and Solution Delivery

Solution Design, Development, Implementation and Integration Analysis Design Realisation Test

Service and Solution Support Infrastructure and Communications Implementation Analysis Design Realisation Test

Transition to Production

Transitions new systems and changes to production and manages handover to support, ensures new systems are operable and supportable

Service and Solution Support

Implements support arrangements for new services and solutions

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40

Service Operations Sub-Functions

Takes over the support and operation of new systems and applications, implements support arrangements

Service Operations
Takeover and Management Operations Co-ordination and Risk Management Support Function Monitoring and Alerting Incident Management Service Request Management

Operates application and infrastructure support function and processes

Resolves recurring problems to improve support efficiency

Problem Management

Facilities and Device Management

Manages and operates IT infrastructure, equipment and communications network

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41

View Of Status Of Sub-Functions

IT Governance
IT Strategy IT Enterprise Architecture management IT Governance and Leadership IT Financial Management IT Service and Sourcing Strategy IT Innovation Management IT Security Management Operations Management Data, Information, Knowledge Management Infrastructure, Networks Management Service Planning Technology Selection and Management Acquisition, Sourcing and Supplier Management

Business Relationship and Engagement

Business Relationship Management Business Analysis and Consulting

IT Management
Program and Project Management IT Process and Quality Management IT Resource Management Asset and License Management

Test Management

Service and Solution Delivery

Solution Design, Development, Implementation and Integration Analysis Design Realisation Test

Service Operations
Takeover and Management Operations Co-ordination and Risk Management Support Function Monitoring and Alerting Incident Management Problem Management Facilities and Device Management Service Request Management

Service and Solution Support Infrastructure and Communications Implementation Analysis Design Realisation Test Transition to Production

Solution Architecture

Demand Management Business Readiness and Organisation Change

January 27, 2014

Service and Solution Support

Service Lifecycle Management

Service Catalog Management Configuration Management Change Management Continuity and Availability Management Capacity Management Service Level Management Release Management
42

View Of Status Of Sub-Functions

= Fully Implemented and Operational = Partially Implemented and Operational = Not Implemented and Operational

Use this as a view of what areas you need to get better at Match with importance to identify high priority functions to address first
January 27, 2014 43

Sample View - What IT Is Good At

IT Governance
IT Strategy IT Enterprise Architecture management IT Governance and Leadership IT Financial Management IT Service and Sourcing Strategy IT Innovation Management IT Security Management Operations Management Data, Information, Knowledge Management Infrastructure, Networks Management Service Planning Technology Selection and Management Acquisition, Sourcing and Supplier Management

Business Relationship and Engagement

Business Relationship Management Business Analysis and Consulting

IT Management
Program and Project Management IT Process and Quality Management IT Resource Management Asset and License Management

Test Management

Service and Solution Delivery

Solution Design, Development, Implementation and Integration Analysis Design Realisation Test

Service Operations
Takeover and Management Operations Co-ordination and Risk Management Support Function Monitoring and Alerting Incident Management Problem Management Facilities and Device Management Service Request Management

Service and Solution Support Infrastructure and Communications Implementation Analysis Design Realisation Test Transition to Production

Solution Architecture

Demand Management Business Readiness and Organisation Change

January 27, 2014

Service and Solution Support

Service Lifecycle Management

Service Catalog Management Configuration Management Change Management Continuity and Availability Management Capacity Management Service Level Management Release Management
44

Sample View - What IT Is Average At

IT Governance
IT Strategy IT Enterprise Architecture management IT Governance and Leadership IT Financial Management IT Service and Sourcing Strategy IT Innovation Management IT Security Management Operations Management Data, Information, Knowledge Management Infrastructure, Networks Management Service Planning Technology Selection and Management Acquisition, Sourcing and Supplier Management

Business Relationship and Engagement

Business Relationship Management Business Analysis and Consulting

IT Management
Program and Project Management IT Process and Quality Management IT Resource Management Asset and License Management

Test Management

Service and Solution Delivery

Solution Design, Development, Implementation and Integration Analysis Design Realisation Test

Service Operations
Takeover and Management Operations Co-ordination and Risk Management Support Function Monitoring and Alerting Incident Management Problem Management Facilities and Device Management Service Request Management

Service and Solution Support Infrastructure and Communications Implementation Analysis Design Realisation Test Transition to Production

Solution Architecture

Demand Management Business Readiness and Organisation Change

January 27, 2014

Service and Solution Support

Service Lifecycle Management

Service Catalog Management Configuration Management Change Management Continuity and Availability Management Capacity Management Service Level Management Release Management
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Sample View - What IT Is Poor At

IT Governance
IT Strategy IT Enterprise Architecture management IT Governance and Leadership IT Financial Management IT Service and Sourcing Strategy IT Innovation Management IT Security Management Operations Management Data, Information, Knowledge Management Infrastructure, Networks Management Service Planning Technology Selection and Management Acquisition, Sourcing and Supplier Management

Business Relationship and Engagement

Business Relationship Management Business Analysis and Consulting

IT Management
Program and Project Management IT Process and Quality Management IT Resource Management Asset and License Management

Test Management

Service and Solution Delivery

Solution Design, Development, Implementation and Integration Analysis Design Realisation Test

Service Operations
Takeover and Management Operations Co-ordination and Risk Management Support Function Monitoring and Alerting Incident Management Problem Management Facilities and Device Management Service Request Management

Service and Solution Support Infrastructure and Communications Implementation Analysis Design Realisation Test Transition to Production

Solution Architecture

Demand Management Business Readiness and Organisation Change

January 27, 2014

Service and Solution Support

Service Lifecycle Management

Service Catalog Management Configuration Management Change Management Continuity and Availability Management Capacity Management Service Level Management Release Management
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Summary

Low confidence in IT by business stills exists IT delivery of what the business wants is poor IT does not explain itself well Business can have unrealistic expectations IT needs to structure itself for business alignment and delivery Real IT and business alignment needs to pervade the entire IT function IT must embed business alignment in the way it operates to ensure it remains relevant to the business Otherwise the business will bypass IT and go straight to suppliers and service providers Disintermediation of IT is central to the business plans of many internet-based service providers Failure to systematise alignment will expose IT to the danger of becoming irrelevant

January 27, 2014

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More Information
Alan McSweeney http://ie.linkedin.com/in/alanmcsweeney

January 27, 2014

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