/

INTRODUCTION
Stress is dynamic condition in which an individual is confronted with an opportunity, constraint, or demand related to what he or she desires and for which the outcome is perceived to be both uncertain and important. Stress is not necessarily bad in and of itself. Although stress is typically discussed in negative context, it also has positive value. It's and opportunity when it offers potential gain. Many professionals see the pressures of heavy workloads and deadlines as positive challenges that enhance the uality of their work and the satisfaction they get from their !ob. Stress is associated with constraints and demands. "he former prevent you from doing what you desire. "he latter refers to the loss of something desired. "wo conditions are necessary for potential stress to become actual stress. "here must be uncertainty over the outcome and the outcome must be important. #egardless of the conditions, it's only when there is doubt or uncertainty regarding whether the opportunity will be sei$ed, the constraint removed, or the loss avoided that there is stress. "hree categories of potential stressors% &nvironmental, 'rgani$ational, and Individual. Environmental factors (hange in the business cycle create economic uncertainties. )hen the economy is contracting, for example, people become increasingly anxious about their !ob security. "echnological uncertainty is a third type of environmental factor that can cause stress. *ecause new innovations can make an employee's skills and experience obsolete in a very short time, computers, robotics, automation, and similar forms of technological innovation are a threat to many people and cause them stress. Organizational factors +ressures to avoid errors or complete tasks in a limited time, work overload, a demanding and insensitive boss, and unpleasant coworkers are a few examples. Individual factors "he typical individual works about ,- to .- hours a week. *ut the experiences and problems that people encounter in those other /0-1 plus non work hours each week can spill over to the !ob. 'ur final category, then, encompasses factors in the employee's personal life. +rimarily, these factors are family issues, personal economic problems, and inherent personality characteristics.

TYPES OF STRESS T !OR" #$ Role interaction A role can be defined as the set of expectations that others have of a role incumbent2s behavior. "here are a number of ways in which roles can become stressful. Role am%iguit& 3 is information deficiency, potential sources of which are peers, manager, subordinates and customers. Studies show that role ambiguity reduces organi$ational commitment, !ob involvement and !ob satisfaction. 'oundar& s(anning roles 3 these are roles which involve taking the activities of the organi$ation to the outside world and seem to carry a higher than average level of stress Single role conflict 3 this form of role stress is caused by the various components of a role becoming difficult to reconcile. "his is particularly prevalent in 4first line supervisory2 roles, particularly when an individual has been promoted from the team and the expectations of the supervisor2s staff conflict with the expectations of the supervisor2s managers. )ulti(le role conflict 3 people invariably fill more than one role and multiple role conflict in some degree is inevitable. !or* role transitions 3 this refers to the stress experienced when an individual enters a new !ob and is faced with a novel, uncertain environment 'urnout 1 this occurs when individuals feel locked into roles. Such stress is particularly common in large bureaucratic organi$ations where very few !ob opportunities are available. +$ Decision, ma*ing stress 5ncertainty is currently seen as the underlying source of much occupational stress. "o reduce some forms of uncertainty, individuals can make decisions but the decision making process itself is not stress1free. In the process, individuals may experience an acute form of uncertainty. "hey may become aware of the limitations of their knowledge and abilities and the losses which may result from choosing any of the options available. "his makes decisional stress a particularly potent form of stress, which may result in a significant reduction in the uality of an individual2s decision making.

-$ Over and under,stimulation "he level of stimulation a !ob provides is associated with the amount of stress it can cause employees to experience. 5nder1stimulation can occur in !obs that involve repetitive work and under1 utili$ation of skills. "he emotional responses to these !obs are apathy, boredom and reduced levels of motivation. 'ver1stimulation can be as stressful, if not more so, than under1stimulation. 6ong hours and excessive workloads inevitably lead to stress1related problems such as increased alcohol and cigarette consumption, depression and low self1esteem

CO)P NY PROFI.E
Appnomic is a focused I" Infrastructure Management Services company that simplifies the complexities of managing information technology 7I"8. "hey offer large and mid1si$e companies with highly automated technology, intelligent analysis and process methods. "heir uni ue delivery model, including application performance management and service delivery automation, enables companies to be more efficient and enhance productivity by over thirty percent over current solutions in the marketplace. "heir advantage understands of enterprise applications 9 I" infrastructure, commitment to productivity improvements through automation and process conformance resulting in a cost1effective service delivery. "heir investment in the Appnomic Automation +latform, their team2s skill and the process tools 7estimation kit, assessment kit, knowledge transfer kit and others8 enable them to provide reliable performance and availability for their clients business I". "heir services are delivered through an integrated set of I"I6 framework based processes and enabling technologies from our delivery centre in *angalore, India and (lient centers.

, Investors ;orwest <enture +artners 7;<+8 is a global venture capital firm that has actively partnered with entrepreneurs to build great businesses for more that ,= years. ;<+ focuses on investments in information technology including% software, services, enterprise and communications systems, semiconductor>components and Internet, media and consumer. "he firm currently manages more than ?0..billion in venture capital out of its office in +alo Alto, (alifornia. Managing +artner +romod @a ue has been ranked as a top dealmaker on the annual Aorbes Midas 6ist for the past eight years. In 0--,, Aorbes named him as the ;o./ venture capitalist worldwide based on performance over the last decade. Process Driven Appnomic is amongst the first few in India to be assessed for Integrated (ompliance to three IS' standards namel 3 IS' B--/ 7Cuality Standard8D IS' 0----1/ 7IS' Standard for I" Management8 and IS' 0=--/ 7IS' Standard for Information Security Management System8

O'/ECTI0ES OF T1E STUDY

#ecent research indicates that stress influence the "echnical Support &ngineers. "he proposed study therefore seeks to measure stress of "echnical Support &ngineers. "he study would make an attempt to see a possible relationship between stress and working efficiency of the engineers. "he study would be Eexploratory1cum1hypothesis testingE and comparative in nature. It would be non experimental in approach under which it could be categori$ed as FcG uestionnaire1based case study. *esides discovering a possible relationship between stress and effectiveness of "echnical Support &ngineers both private and public limited companies, it has also been planned to make necessary comparison. (ertain theoretically1based hypotheses would also be tested out. "he following ob!ectives would be guiding the proposed investigation% Assess current stress level. Identify situations that cause stress. *e more knowledgeable on techni ues>methods to lower stress. Apply various stress reduction techni ues to alleviate stress. Show a decrease in baseline body temperature or blood pressure 7 *.+.8.

. Identify emotional, physical, and mental effects of stress.

RESE RC1 )ET1O.ODO2Y

After interacting with "echnical Support &ngineers of private sector <IH Appnomic System +vt.6td, )ipro, Infosys at +une, it has been thought to take stress management as topic for research for the purpose of proposed research study. "he data would be collected through a printed structured uestionnaire that would be consisting of two parts% 7/8 *iographical profile of respondents such as age, gender, education and work experience 708 Structured uestionnaire. 6ooking to the limitations and other constraints being faced by individual academic researchers, it has been planned to distribute around .- printed uestionnaire to the respondents of which around 0. completed uestionnaires are anticipated to be received as .-I response rate has generally been observed and experienced by academic researchers. @ence, the sample si$e would be around 0. "echnical Support &ngineers in their respective positions having engineers as well as leadership roles. "he selection of the sample respondents would be random covering most of the service delivery industry. "he discussion of the findings of the proposed study would be based on certain independent and dependent variables and analysis of the collected data would be made by using suitable statistical tools.

TENT TI0E C1 PTER SC1E)E

(hapter 3 / (hapter 3 0 (hapter 3 , (hapter 3 . (hapter 3 K (hapter 3 = Introduction Stress Management (ompany +rofile Jata analysis and Interpretation #ecommendation and 6imitations (onclusion

SCOPE OF T1E STUDY

Jata based studies carried out in an organi$ational setting are always useful for drawing valid conclusions and generali$ation particularly in respect of managerial behaviour. Since the present study would be completely based on primary data to be collected through a structured uestionnaire, the outcome would be certainly meaningful for the practice of human resource management in private sector and also for improving the understanding of managerial behaviour. Applicability of theories should be tested out in organi$ational settings for empirical verification as well as their practical usefulness. "herefore, the small attempt to be made by this researcher should make some meaningful addition to the exiting body of knowledge in the field of stress. &xploratory studies serve as a sound basis for generating valid and testable hypotheses for future researches in the relevant field. "he proposed study therefore aims to generate such hypotheses on he basis of its findings that may be utili$ed by future researchers for further advancement of knowledge in the field.

'I'.IO2R P1Y 3 REFERENCES

*ased on E#esource ManagementE, www.appnomic.comD +reviously it was known as <itage "echnologies +vt. 6td and later after !oining hands with some of the foreign investors it became EAppnomic Systems +vt. 6td. It #emakes Itself by #evamping Its Image "*SS 7"ata *usiness Support Services 6imited8 ,formerly known as &0& Ser)i$ Solutions +vt. 6imited. L."aub, E@arvard #adical,E "he ;ew Mork "imes Maga$ine, August 0,, 0--:, pp. 0N1,.. L.+. Ootter and 6.A. Schlesinger, E(hoosing Strategies for (hangeE @arvard *usiness #eview, March1April /B=B, pp. /-K1/,. L. +feffer, Managing with +ower% +olitics and Influence in 'rgani$ations 7*oston% @arvrd *usiness School +ress, /BB08, pp. = and :/N10-D and J. tics "hrough *usiness +rocess #eengineeringE @uman #elations, Lune /BBN, pp. =K/1BN.