T AMARA S ANDBERG

www.linkedin.com/in/tamarasandberg Corinth, TX 76210 (847) 721-6294 tamarasandberg@yahoo.com

A I R L I N E O P E R A TI ON A L M A N A G E R

An experienced Manager with demonstrated success in administering facilities, a workforce and producing results in line with Company objectives for a Fortune 500 corporation. A certified Organizational Development Specialist with an 18-year track record of distinguished performance in building union/management relationships and proven results in progressively responsible management positions. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies, job descriptions, and management reports. A highly-trained Human Resource Professional with extensive experience in: OSHA and FAA compliance, U.S. Department of Transportation, legal compliance, drug and alcohol policies, workplace harassment, employee and labor relations, workers compensation, workplace safety and security, collective bargaining agreements, arbitration and mediation.

MANAGEMENT & HR SKILLS

HR Department Reorganization FMLA/ADA/EEO/WC Mediation & Advocacy Employee Relations/Arbitrations Alternative Dispute Resolution (ADR) Union/Management Relations Orientation & On-Boarding Training & Development Performance Management

PROFESSIONAL EXPERIENCE
AMERICAN AIRLINES Dallas, Texas
HR Senior Specialist, Operations Support, 2009 to 2012 Primarily responsible for Human Resources Southwest Division of Line Maintenance & Engineering; also held responsibilities for the U.S. and Canada division of domestic airport services, of which both positions included a reporting structure to the Human Resources Manager and Managing Director. Provided guidance on all HR issues and helped direct support to areas of HR expertise. Worked with local management to create policies and procedures; recruit and interview employees; maintain grievance databases; and develop orientation, training and incentive programs. Managed leave-of-absence programs and personnel records; benefits enrollment and programs; administered HR budget; and handled HR workplace issues, including investigations on employee conduct, aircraft damages and incidents. Established a working relationship with the employees union representatives during a time period that included concessionary negotiations, and maintained effective working relationships throughout the companys reorganization process. Key Results: Fostered a teamwork/open-door environment conducive to positive dialogue across the DFW Airport organization. Interfaced with multiple levels of management to discuss topics, investigations, recommendations and outcomes. Provided advice and counsel for management and union leaderships on company policies and procedures, contract interpretation, misconduct and corrective action, management on-boarding, FMLA policy and benefits information. Drastically reduced the backlog of employee grievances by 25% by streamlining the process, and putting education steps in place to prevent similar grievances from recurring. Oversaw at DFW Airport the Just Culture Policy for maintenance errors that standardized disciplinary procedures, and ensured consistent and fair discipline processes which lead to educational awareness to prevent occurrences.

TAMARA

SANDBERG

Phone: (847) 721-6294

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American Eagle Airlines Bangor, ME and Washington, D.C.

General Manager, 2007 to 2009 Directed, planned, and coordinated the operations and maintenance of airport facilities in accordance with government and commission laws, rules, regulation and policies with direct P&L responsibilities. Directed a team of six supervisors and seventy ground personnel to manage thirty-six daily inbound and outbound flight operations. Directly reported to the Regional Manager who oversaw the NorthEast Region of the United States. Key Results:

Effectively managed auditing control functions related to regulatory compliance. Implemented aggressive hiring procedures that attracted more applicants, and increased the number of new hires by 30% with an enhanced overall retention rate. Monitored and reviewed station performance daily, weekly and monthly to ensure station performance met projected metrics. Service irregularities were identified and initiated appropriate corrective action. Monitored performance data to identify trends and opportunities to improve performance and customer service metrics. Managed winter operations including deicing and oversight of ground service equipment.

American Airlines Chicago, IL

Customer Service Manager, 1994 to 2007 During a 13-year tour of duty, provided shift supervision and resolution of all operational problems for approximately 200 union employees and 50 passenger service agents including, recruitment, motivation, promotion and discipline. Responsibilities included: assisting in annual budget preparation based on an annual operating plan, interpreting and enforcing Company policies and procedures, planning the utilization of labor, monitoring the quality of work performance and recommending changes to improve productivity and efficiency in the workforce. Mentored high-performing direct reports for promotional opportunities. Key Results: Responsible for the daily operations of the Ramp and Ticket Lift area that oversaw ten gates; processed an average of 60 flights daily including six international flights. Responsible for departure reliability and baggage mishandling performance by maximizing the efficient transfer of connecting baggage, mail, freight and the deicing operation.

EDUCATION & CERTIFICATIONS

NORTH PARK UNIVERSITY
M.S. cum laude B.S. Business Management

Chicago, IL Macomb, IL

WESTERN ILLINOIS UNIVERSITY

Recreation and Tourism Management

Certifications:

Certificate of Organizational Development, North Park University Seven Steps to Investigate Employee Misconduct, Brightline Compliance Training Rotorcraft Ground School, Alpha Aviation, Granbury, TX

OF NOTE
Affiliations:

ADR, Conflict Resolution & Mediation Exchange, 2012 Volunteer, North Texas Humane Society, 2009

Women in Aviation, 2009 Texas Employer Support of the Guard and Reserve, 2010