Regional Distrito Capital

Centro de Gestión de Mercados, Logística y

Tecnologías de la Información

MANTENIMIENTO DE EQUIPOS
DE CÓMPUTO

JUAN DAVID GONZALEZ BARRETO

40093

Teleinformática

2009
 Sistema de Gestión
de la Calidad Regional Distrito Capital Fecha:
Centro de Gestión de Mercados, Logística y
Tecnologías de la Información 20 DE SEPTIEMBRE
DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO

Control del Documento

Nombre Cargo Dependencia Firma Fecha

Centro de Gestión de
20 DE
Juan David González Mercados, Logística y
Autores Alumno SEPTIEMBRE
Barreto Tecnologías de la DEL 2009
Información
Centro de Gestión
de Mercados, 20 DE
Revisión Ing. Luís redondo Instructor Logística y SEPTIEMBRE
DEL 2009
Tecnologías de la
Información

Juan David González Barreto

40093
Sistema de Gestión
de la Calidad Regional Distrito Capital Fecha:
Centro de Gestión de Mercados, Logística y
Tecnologías de la Información 20 DE SEPTIEMBRE
DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO

CompTIA A+ REMOTE SUPPORT TECHNICIAN 220-603

Question 1

When performing disk defragmentation in Windows XP, which of the following

is the minimum percentage of free space that should be available on the
drive?

A. 5%
B. 15%
C. 30%
D. 40%

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Question 2

To boot Windows into Safe Mode, which of the following keys should be
pressed while booting?

A. F9
B. F8
C. F3
D. F1

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Question 3

A user is reporting that their Window's XP computer is slow. When a

technician arrives, they find many unwanted programs running at startup.
Which application will allow the technician to keep the unwanted programs
from running at startup?

A. MSCONFIG
B. SYSTRAY
C. WINLOGON
D. REGSVR32

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Question 4

Juan David González Barreto

40093
Sistema de Gestión
de la Calidad Regional Distrito Capital Fecha:
Centro de Gestión de Mercados, Logística y
Tecnologías de la Información 20 DE SEPTIEMBRE
DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO

A technician wishes to make changes to a system file, but the file is set as
hidden and read-only. Which tool could they use to make the file writeable
and viewable from Windows Explorer?

A. MSCONFIG.EXE
B. REGEDIT.EXE
C. ATTRIB.EXE
D. SFC.EXE

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Question 5

A user is scanning a document and changes the settings to scan the same
document in color. This will cause the uncompressed file size to increase by:

A. two times
B. three times
C. four times
D. eight times

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Question 6

Which of the following file types would be the BEST to transmit a scanner
image file that would be a suitable size to transmit through e-mail?

A. PPT
B. DOC
C. TIFF
D. JPEG

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Question 7

Which of the following is the fastest wireless standard?

A. 802.3
B. 802.11g
C. 802.11b

Juan David González Barreto

40093
Sistema de Gestión
de la Calidad Regional Distrito Capital Fecha:
Centro de Gestión de Mercados, Logística y
Tecnologías de la Información 20 DE SEPTIEMBRE
DEL 2009
MANTENIMIENTO DE EQUIPOS DE COMPUTO

D. 802.5

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Question 8

Which of the following provides the ability to mask internal IP addresses while
mapping those addresses to a common external IP address?

A. IMAP
B. NAT
C. DNS
D. WINS

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Question 9

A user reports that they are not able to save changes to a text document they
have opened from the company file server. Which of the following is most
likely to be causing the issue?

A. The user is trying to overwrite a file with a newer timestamp than the locally
cached file.
B. The file server has gone down for planned maintenance.
C. The user's permissions do not allow them to write to the file.
D. The file server is out of disk space.

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Question 10

An angry customer has called and is upset about a delay in the repair of their
computer. After answering the phone, which of the following actions should a
technician take first?

A. Place the customer on hold.

B. Listen to the customer's concerns.
C. Tell the customer that it is the part supplier's fault and provide the
supplier's number.
D. Ask the customer to call back later to speak with a supervisor.

Juan David González Barreto

40093