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2 5 June 2013 Jumeirah Emirates Towers Hotel, Dubai, UAE 24 27 November 2013 Venue TBC, Dubai, UAE
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www.iirme.com/managequality
The George Washington University School of Business, IIR Middle Easts Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally. The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world. Beyond rst class teaching and scholarship, the schools faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the schools global reach.
I really enjoyed and learnt from this course and I would like to compliment Alan on the comprehensive and in-depth manner in which he dealt with this important subject. I cant wait to get back to work to start implementing everything Ive learnt.
Katherine Marshall, Quality Manager, Jebel Ali Golf Resort & Spa, UAE
Course Overview
Quality management has the potential to make huge differences to your organisation and to facilitate improvements on a continuing basis but to achieve this, you must look at it as a strategic initiative not a short term x. Strategic Quality Management And Business Performance is four days of focused and practical training that will deepen your understanding of how you can help transform your organisation to deliver Business Excellence. The effective implementation of the tools and techniques that you will learn can help secure greater market share and increased prots, as well as reducing costs.
The in-house training division of IIR Middle East Tel: +971 4 407 2624 Email: CTS@iirme.com www.iirme.com/cts
Day One
Business Excellence A Framework For Business Management? A history of the quality movement and Business Excellence - Developments in Japan - Developments in USA - Developments in Europe The business case for Excellence The European Foundation for Quality Management (EFQM) excellence model Business improvement through self-assessment against the Excellence model - Characteristics of enablers - Characteristics of results Obstacles to effective self-assessment A Fast-Track Method Of Implementing Excellence The Grand Prix outlined The Grand Prix workshop method Understanding And Communicating Why Your Business Exists Developing an effective statement of business purpose - Understanding the need for a mission statement - The process for developing an effective mission statement Determining Your Approach To Fullling Your Business Purpose - Being clear about how you differentiate your business - Understanding the need for a clear statement of business strategy - The process for developing an effective strategy statement - The contribution of a Porter analysis to strategy development Identifying What Needs To Be Done To Deliver Your Strategy - How to identify key business processes - Establishing the principle of process ownership - The role of the process owner
- Consider the need to prioritise beliefs - The impact of ethics, values and beliefs on organisational culture - A theoretical framework for developing ethics, values and beliefs Developing And Deploying Your Long-Range Business Plan - Producing an analysis of your strengths, weaknesses, opportunities and threats - Environmental analysis - Capability analysis - The contribution of a vision statement to long-range planning - Understanding the need for a rich picture of the business for the planning horizon - How to develop a vision statement Converting Vision Into Reality With A Five Year Business Plan - Understanding the need for a structured approach to business planning - Identifying results and actions to deliver results using the walkback technique Making Sure Your Plan Is Delivered - An outline of the policy deployment process - Understanding the difference between management control and breakthrough management - The Policy Deployment Matrix - Using the Policy Deployment Matrix to achieve goal congruence Management Reporting The Balanced Scorecard History and development of the Balanced Scorecard The purpose of the Balanced Scorecard Using policy deployment to link the Balanced Scorecard to corporate vision Examples of the Balanced Scorecard - The nancial perspective - The customer perspective - The internal perspective - The learning and growth perspective Identifying cause and effect relationships Using the Balanced Scorecard to manage your business
Day Two
Process Management Identifying Improvement Opportunities The 4 dimensions of quality The importance of quality suppliers and quality inputs Improving the quality of plant, machinery and tools Improving the three dimensions of the human side of the enterprise: competence, culture and commitment Control points and the importance of zero defects Output Quality How To Monitor Productivity Efciency Effectiveness Output per paid hour The complexity of managing human performance Organising Key Business Processes To Effect Management Control Lean - Using operating models to understand relationships and interfaces - Criteria to consider for organisational design - Lean thinking - The 7 wastes - The 5Ss - Value Stream Mapping Exercise: Developing the skills of value stream mapping Tools And Techniques For Process Improvement Six Sigma - Six Sigma as a business strategy - Statistical Process Control (SPC) - Cause and effect diagrams - Pareto charts Exercise: Developing basic SPC charts
Day Four
Measuring And Monitoring - Tools and techniques for measuring and monitoring business performance against objectives - Measures for the nancial perspective - Measures for the customer perspective internal and external - Process performance measures and the role of the process owner - Learning and growth measures Using The EFQM To Conduct Self-Assessment - The self-assessment process - How to use the model to conduct self-assessment - Assessing enablers - The characteristics of enablers - Scoring enablers - Assessing results - Characteristics of results - Scoring results - How each of the criteria are weighted - Understanding variation in individual scores - Running a self-assessment workshop - Achieving consensus - Prioritising actions - Action planning How To Win A Business Excellence Award - The award application process - How to construct an effective submission - The assessment process - How to manage the assessment team Summary And End Of Course - Further work - Additional support
Day Three
Managing The People Dimension Of Your Business - Developing ethics, values and beliefs - Understanding the need to articulate ethics, values and beliefs - The process for developing a clear set of statements of ethics, values and beliefs
www.iirme.com/managequality
Final Fee
WEB BC4909/BC4910
US$ 4,695
2 5 June 2013
Event
Certicate In Quality Management And Business Performance (BC4910)
Final Fee
All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.
US$ 4,695
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/GW Certificate of Completion.
Payments
A conrmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details
Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ..................................................................................... Tel: ..................................................... Fax: .................................................... Mobile: .................................................................................. Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ..................................................................................... Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................
Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ..................................................................................... Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................
Cancellation
If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.
COMPANY DETAILS
Company: ............................................................................................................................................................................................................ Address: ................................................................................................................................................................................................................ Postcode: ................................................................................. Country: ........................................................................................................... Tel: .............................................................................................. Fax: .................................................................................................................. No. of employees on your site: 1000+ 500-999 250-499 50-249 0-49