Industry Assurance Consulting, Inc.

IACAdviceCompliance,Consulting,Certifications Telephone:(215)4327341 6303BlueLagoonDrive,Suite400,Miami,FL33126 www.iacadvice.com,Email:compliance@iacadvice.com

January29,2014 BYELECTRONICSUBMISSION MarleneH.Dortch,Secretary FederalCommunicationsCommission OfficeoftheSecretary 44512thStreet,S.W.,SuiteTWA325 Washington,DC20554 Subject:EBDocketNo.0636,CPNICertificationdueMarch1,2014(CY2013Operations) DearMs.Dortch: ComtelDirectLLCdbaMSGTelco(herebyreferredtoasthe"Company"),submitsthe followingCPNICertification,regardingitsCalendarYear2013operations,incompliancewith Section64.2001etseq.oftheCommission'srules. TheCompanyrespectfullyaskstheCommissiontoacceptthefollowingCertificationas timelyfiled,intermsoftheMarch1,2014filingdeadlinelistedin47C.F.R.64.2009(e). ________________________ AlonzoBeyene IndustryAssuranceConsulting,Inc. RegulatoryAnalyst

Enclosures cc: FCCEnforcementBureau,TelecommunicationsConsumersDivision, 44512thStreet,SW,Washington,DC20554 BestCopyandPrinting,Inc.(viaemail fcc@bcpiweb.com)

EB Docket 06-36
Annual 54.2009(e) CPNI Certification for Activities of Calenar year 2013 Date filed:Januarv 29. 2014 Name of The Company(s) covered by this certification: comtel Direct LLC dba MSG Telco Form 499 Filer tD: g279Lg Name of signatory: Mrs. Ginna paulsen Title of signatory: president
l, Ginna Paulsen, certify that I am an officer of the Company named above, and acting as an agent of the Company, that I have personal knowledge that the Company has established

operating procedures that are adequate to ensure compliance with the Commission's CpNl rules. See 47 C.F.R. S 64.2001 ef seq.

Attached to this certification is an accompanying statement explaining how the Company,s procedures ensure that the company is in compliance with the requirements (inclurJing those mandating the adoption of CPNI procedures, training, recordkeeping, and supervisory review) set forth in section 64.2001. et seq. of the commission's rules.
The Company has not had to take anv action(s) (i.e., proceedings instituted or petitions filed by a company at either state commissions, the court system, or at the Commission against data brokers) against data brokers in the past year. lf affirmative, the company is aware that it must explain any actions that it has had to take against data brokers. The Company is aw6re that it

must report on any data that it has with respect to the processes that any pretexters have used (if any), to attempt to access cPNl, and what steps the Company is taking to protect CpNl.

The Company has not received any customer complaints in the past year concerning the unauthorized release of CPNI. The Company is aware, that had it had any such complaints, it would have to report the number of customer complaints that the Company has received related to unauthorized access to cPNl, or unauthorized disclosure of CpNl, broken down by category of complaints, e.g., instances of imorooer or instances of improper access to , | |
-.-l:---

acknowledges that false statements and misrepresentations to the commission are punishable under Title the U.S. Code and may subject it to enforcement action.
Signed X
lSignature of an officer, as agent of the carrierl

The company represents and warrants that the above certification is consistent with 47 c.F.R. 5 L'17, which requires truthful and accurate statements to the commission. The company also

Attachments: Accompanying

tement explaining CpNl procedures

AccompanyingStatementonCompanysCompliancewith47C.F.R.64.2009,Safeguards requiredforuseofCustomerProprietaryNetworkInformation(CPNI)andCompliancewith Section64.2001etseq.oftheCommission'sRules. A. Definitions CPNI(CustomerProprietaryNetworkData)referstodatasuchascustomername,address, contactdataaswellasquantity,technicalconfiguration,type,destination,andamountofuse ofservicesubscribedtobytheCompanyscustomers,andmadeavailablebytheCompanys customerstothecompany,solelybyvirtueofthecustomerrelationshiptothecompany.Italso includesdatacontainedincustomerbills,ifapplicable.

B. Use of CPNI (1)TheCompanymay,ifapplicable,use,disclose,orpermitaccesstoCPNIforthepurposeof providingormarketingserviceofferingsamongthecategoriesofservice(i.e.,local, interexchange,andCMRS)towhichthecustomeralreadysubscribesfromtheCompany, withoutcustomerapproval. (2)TheCompanydoesnotuse,disclose,orpermitaccesstoCPNItomarketserviceofferingsto acustomerthatrequireoptinoroptoutconsentofacustomerunder47C.F.R.64.2001et seq. (3)TheCompanydoesnotuse,discloseorpermitaccesstoCPNItoidentifyortrackcustomers thatcallcompetingserviceproviders. (4)Notwithstandingtheforgoing:ItistheCompanyspolicythattheCompanymayuse, disclose,orpermitaccesstoCPNItoprotecttherightsorpropertyoftheCompany,orto protectusersofthoseservicesandothercarriersfromfraudulent,abusive,orunlawfuluseof, orsubscriptionto,suchservices. C. Safeguards Required for the Use of CPNI (1)ItisthepolicyoftheCompanytotrainitsapplicablepersonnel,onthecircumstancesunder whichCPNImay,andmaynot,beusedordisclosed.ItisaviolationoftheCompanyspoliciesto discloseCPNIoutsideoftheCompany.Anyemployeethatisfoundtohaveviolatedthispolicy willbesubjecttodisciplinaryactionuptoandincludingtermination. (2)ItistheCompanyspolicytorequirethatarecordbemaintainedofitsownanditsaffiliates salesandmarketingcampaignsthatusetheircustomersCPNI.TheCompanymaintainsa recordofallinstanceswhereCPNIwasdisclosedorprovidedtootherthirdparties,orwhere thirdpartieswereallowedtoaccesssuchCPNI.Therecordincludesadescriptionofeach campaign,thespecificCPNIthatwasusedinthecampaign,andwhatproductsandservices wereofferedasapartofthecampaign.Suchrecordsareretainedforaminimumofoneyear.

(3)TheCompanyhasestablishedamandatorysupervisoryreviewprocessregarding compliancewithCPNIrulesforoutboundmarketing.Ifapplicable,salespersonnelmustobtain supervisoryapprovalofanyproposedoutboundmarketingrequestforcustomerapproval.The Companyspoliciesrequirethatrecordspertainingtosuchcarriercomplianceberetainedfora minimumperiodofoneyear. (4)IncompliancewithSection64.2009(e),theCompanywillprepareacompliancecertificate signedbyanofficeronanannualbasisstatingthattheofficerhaspersonalknowledgethatthe Companyhasestablishedoperatingproceduresthatareadequatetoensurecompliancewith 47C.F.R.64.2001etseq.Thecertificateistobeaccompaniedbythisstatementandwillbe filedinEBDocketNo.0636annuallyonMarch1,fordatapertainingtothepreviouscalendar year.Thisfilingwillincludeanexplanationofanyactionstakenagainstdatabrokersanda summaryofallcustomercomplaintsreceivedinthepastyearconcerningtheunauthorized releaseofCPNI.

D. Safeguards on the Disclosure of CPNI ItistheCompanyspolicytotakereasonablemeasurestodiscoverandprotectagainst attemptstogainunauthorizedaccesstoCPNI.TheCompanywillproperlyauthenticatea customerpriortodisclosingCPNIbasedoncustomerinitiatedtelephonecontactoronline access,asdescribedherein. (1)MethodsofAccessingCPNI. (a)TelephoneAccesstoCPNI.ItistheCompanyspolicytoonlydisclosecalldetaildata overthetelephone,basedoncustomerinitiatedtelephonecontact,ifthecustomerfirst providestheCompanywithapassword,asdescribedinSection(2),thatisnot promptedbythecarrieraskingforreadilyavailablebiographicaldata,oraccountdata.If thecustomerisabletoprovidecalldetaildatatotheCompanyduringacustomer initiatedcallwithouttheCompanysassistance,thentheCompanymaydiscussthecall detaildataprovidedbythecustomer.

(b)OnlineAccesstoCPNI.ItistheCompanyspolicytoauthenticateacustomerwithout theuseofreadilyavailablebiographicaldata,oraccountdata,priortoallowingthe customeronlineaccesstoCPNIrelatedtoatelecommunicationsserviceaccount.Once authenticated,thecustomermayonlyobtainonlineaccesstoCPNIrelatedtoa telecommunicationsserviceaccountthroughapassword,asdescribedinSection(2), thatisnotpromptedbytheCompanyaskingforreadilyavailablebiographicaldata,or accountdata.

(2)PasswordProcedures Toestablishapassword,theCompanywillauthenticatethecustomerwithouttheuseofreadily availablebiographicaldata,oraccountdata.TheCompanymaycreateabackupcustomer authenticationmethodintheeventoflostorforgottenpasswords,butsuchbackupcustomer authenticationmethodwillnotpromptthecustomerforreadilyavailablebiographicaldataor accountdata.Ifthecustomercannotprovidethecorrectpasswordorcorrectresponseforthe backupcustomerauthenticationmethod,thecustomermustestablishanewpasswordas describedinthisparagraph.

(3)NotificationofAccountChanges TheCompanywillnotifycustomersimmediatelywheneverapassword,customerresponsetoa backupmeansofauthenticationforlostorforgottenpasswords,onlineaccount,oraddressof recordiscreatedorchanged.Thisnotificationisnotrequiredwhenthecustomerinitiates service,includingtheselectionofapasswordatserviceinitiation.Thisnotificationmaybe throughaCompanyoriginatedvoicemailortextmessagetothetelephonenumberofrecord, orbymailtotheaddressofrecord,andmustnotrevealthechangeddataorbesenttothenew accountdata.

(4)BusinessCustomerExemption TheCompanymaybinditselfcontractuallytoauthenticationregimesotherthanthose describedinthisSectionDforservicesitprovidestoitsbusinesscustomersthathavebotha dedicatedaccountrepresentativeandacontractthatspecificallyaddressestheCompany's protectionofCPNI. E. Notification of CPNI Security Breaches (1)ItistheCompanyspolicytonotifylawenforcementofabreachinitscustomers CPNIasprovidedinthissection.TheCompanywillnotnotifyitscustomersordisclosethe breachpubliclyuntilithascompletedtheprocessofnotifyinglawenforcementpursuantto paragraph(2). (2)Assoonaspracticable,andinnoeventlaterthanseven(7)businessdays,afterreasonable determinationofthebreach,theCompanywillelectronicallynotifytheapplicableUS governmentagenciessuchastheFederalBureauofInvestigation. (a)Notwithstandingstatelawtothecontrary,theCompanywillnotnotifycustomersor disclosethebreachtothepublicuntil7fullbusinessdayshavepassedafternotification toapplicableUSgovernmentagencies,exceptasprovidedinparagraphs(b)and(c). (b)IftheCompanybelievesthatthereisanextraordinarilyurgentneedtonotifyany classofaffectedcustomerssoonerthanotherwiseallowedunderparagraph(a),inorder toavoidimmediateandirreparableharm,itwillsoindicateinitsnotificationandmay proceedtoimmediatelynotifyitsaffectedcustomersonlyafterconsultationwiththe relevantinvestigationagency.TheCompanywillcooperatewiththerelevant investigatingagencysrequesttominimizeanyadverseeffectsofsuchcustomer notification.

(c)Iftherelevantinvestigatingagencydeterminesthatpublicdisclosureornoticeto customerwouldimpedeorcompromiseanongoingorpotentialcriminalinvestigation ornationalsecurity,theCompanywillcomplywithsuchagencyswrittendirectives, includingdirectivesnottosodiscloseornotifyforaninitialperiodofupto30days,and extendedperiodsasreasonablynecessaryinthejudgmentoftheagency. (3)AftertheCompanyhascompletedtheprocessofnotifyinglawenforcementpursuant toparagraph(2),itwillnotifyitscustomersofabreachofthosecustomersCPNI. (4)Recordkeeping.TheCompanywillmaintainarecord,electronicallyorinsomeother manner,ofanybreachesdiscovered,notificationsmadetotheUSSSandtheFBIpursuantto paragraph(2),andnotificationsmadetocustomers.Therecordwillinclude,ifavailable,dates ofdiscoveryandnotification,adetaileddescriptionoftheCPNIthatwasthesubjectofthe breach,andthecircumstancesofthebreach.TheCompanywillmaintaintherecordfora minimumof2years.

(5)Strictcontrolsareinplaceinvolvingresponsestolawenforcementagenciesthatservethe Companywithvalidlegaldemands,suchasacourtorderedsubpoena,forCPNI.TheCompany willnotsupplyCPNItoanylawenforcementagencythatdoesnotproduceavalidlegal demand.