231 Apollo Way, Hampton, Va 23665 757-218-7191 victorryancastro95@gmail.com http://www.linkedin.

com/in/victorryancastro95

Victor R. Castro

OBJECTIVE: Seeking a position as the Practice or Human Resource Manager for a Health Network or organization. HIGHLIGHTS OF QUALIFICATIONS Led operations for 21 clinical personnel supporting 13 Internal Medicine physicians in collaboration with other specialty clinics in thriving Health Network Promoted to manage executive level project affecting 300+ hospital personnel with zero errors Extensive and diverse clinical and medical management experience promoting safe and effective services for 34.5K customers Clear and concise skills in communicating vision, mission, and values to staff Resolved 60 patient concerns through communicating policies and procedures, advocating patient rights/responsibilities, or focusing on opportunity for staff/process improvement; 95% practice approval rating Spearheaded military medical self-aid training program for 620 personnel; bolstered program from 0 to 100% compliance Secret Security Clearance valid through July 2015

WORK EXPERIENCE PRACTICE MANAGER Internal Medicine Clinic, Langley Air Force Base (AFB) Aug 2012 - Present

Forecast employee schedules to optimize staffing for 34.5K patient encounters annually Supervise/develop staff in the organizations mission and improve safety practices following Joint Commission and other national health care guidelines Purchased/managed $148K worth of medical/non-medical practice equipment with zero losses Directly supervise technician and nursing staff; provide feedback and performance appraisals on technical and soft skills, which have led to four employee awards and one direct promotion Balanced $600K operational budget, created presentations and reports for executive level accountability Rectified insurance collections decrease by analyzing/identifying problem and revamping collections process; increased revenue by 25% Identified 149 medical and 29 non-compliant training records, coordinated corrections with physicians and staff which boosted HIPAA/Privacy Act and policy compliance by 96% Taught 10 American Heart Assoc. Provider/First Responder level classes recertifying 60 employees; saving organization $3.3K SHIFT LEADER Emergency Dept., Langley AFB Jan 2012 - Aug 2012

Led six-member team, facilitated 20 high-echelon transfers for 13-bed Emergency Dept. and ensured check-in process/patient screening/medical procedures for over 1.5K patients

231 Apollo Way, Hampton, Va 23665 757-218-7191 victorryancastro95@gmail.com http://www.linkedin.com/in/victorryancastro95

Victor R. Castro

CLINIC MANAGER Allergy and Immunizations Clinic, Lajes Air Force Base, Portugal

Jul 2009 - Jan 2012

Provided allergy and immunization services for 1.6K patients, managing vaccines and serums worth $50K and increasing immunization rates by 23% INSTRUCTOR Medical Service Resident Course, Sheppard AFB May 2006 - Jul 2009

Instructed 200 Air Force entry-level Medical Service students totaling 930 hours, 97% class grade average Ensured $3M computer system upgrade by accounting for equipment/planning implementation and overseeing project completion EDUCATION Liberty University BS, Religion, 2012 Lynchburg, Va Community College of the Air Force AS, Instructor of Technology, 2008 Maxwell, Alabama Community College of the Air Force AS, Allied Health, 2002 Maxwell, Alabama National Registry of Emergency Medical Technicians EMT License, 1995-Present American Heart Association BLS Instructor Since 2001 AWARDS Y.M.C.A 5-Star Military Family of the Year for the Air Force (2013) Medical Operations Organization Employee of the Quarter (Jul-Sep) (2013) Nominated for Air Force Medical Service Employee of the Year (2013) Selected #1/600 military employees; briefed Congress on Portugal/U.S $6M mission (2012) Nominated Medical Operations Organization Employee of the Quarter (Oct-Dec) (2012) Garnered Air Force Medical Best Clinic Practice for Management of Sensitive Medical Information (2010-11) !