Using Outsourcing For Your Business

Andrew McCauley: Hey, this is Andrew McCauley.
Welcome to another episode of Auto Pilot Your Business and this is going to be one of my fa orite e er podcast and to tell you a little bit more about where we are and what we are doing and what this podcast is all about, ! would li"e to welcome Heather. Heather Porter: us. Hello, Andrew# Hello, e erybody# $han"s once again for %oining
&"ay, here let me %ust pain a little picture. Andrew and ! are sitting under a sign that says Paradise !sland' Andrew McCauley: Paradise !sland. Heather Porter: We are actually on an island in the Philippines right now and the sun is getting ready to set and we are staring out at these beautiful clouds, beautiful crystal clear water. We ha e %ust had a swim, we are sipping on some beers and ta"ing it all in and we are literally together, we are not across the world right now, bringing this to you. (o, we are sitting side by side on our laptop. We ha e wa es brea"ing in the bac"ground and we are about to tal" about' What are we tal"ing about) Andrew McCauley: We are tal"ing about outsourcing. Heather Porter: ! wonder why.
Andrew McCauley: ! wonder why. Heather Porter: We are in the Philippines because'
Andrew McCauley: Well, we ha e got a team that are based in the Philippines and we ha e %ust spent the last four days with our team in the Philippines and ! got to tell you, from a business perspecti e, it*s been one of the best e+periences that ! ha e been through, particularly as far as team building and creating a relationship with the people that wor" for you because, li"e anything, if you build a great relationship, you will ha e a great team. And this podcast is all about outsourcing and some of the stuff that we ha e learned o er the last four days about what outsourcers can do, what they can achie e is %ust mind blowing. Heather Porter: !t is and actually Andrew was filming really great little ideos where we were inter iewing our team to find out a little bit more about them, what they speciali,e in, some of their top tips as well for getting the most out of outsourcing. (o, ! thought we would %ust open with that perhaps and %ump right in and sort of e+tract some of those %ewels of information that you got from tal"ing to the team. Andrew McCauley: Yeah, sure. And ! thin" one of the "ey things you mentioned there is the word -team*. $he guys that we are using and we ha e been using for the last number of years ha e been de eloped as a team by a couple of people and it really, really shows how this team wor" can be super effecti e in business. .ow, team wor" is great in any sort of business but when you got a team wor" or team based o er here doing wor" for you, it %ust really opens your mind, doesn*t it)
/isten here0 http011autopilotyourbusiness.com1podcasts1outsourcing2for2business1 3et a copy of our &nline (ur i al 3uide here0 http011aybguide.com www.autopilotyourbusiness .com
Heather Porter: !t does and it opens our mind to actually why outsourcing is a lot harder, ! thin", than a lot of people thin" because you ha e to get to "now your team, you ha e to train your team. !t*s not %ust a gi en that they are going to "now e+actly what to do, nor be able to actually guide you in what you need. (o, ! guess, that*s what this episode is all about. !t*s understanding the big picture of outsourcing, how to use it in your business and to thin" from a side and a perspecti e of the team, of the people that you will actually be wor"ing with in other countries. Andrew McCauley: Yeah, totally, totally. And that*s one the biggest things about outsourcing 4 and which we will %ust straight into 4 one of the biggest things that ! found with outsourcing is that many people get confused between the difference between outsourcing and tas" sourcing. .ow, ! would li"e to say that tas" sourcing is something that you will only get somebody to do once. .ow, we ha e got some awesome sites. $here is 5i err, we are tal"ing about www.5i err.com. Elance is a great site. 6ent A Coder... you "now, so' Heather Porter: oDesk.
Andrew McCauley: o7es". (ome of these sites are awesome if you are loo"ing for somebody to do a one2off %ob and that*s what ! call tas" sourcing and tas" sourcing is getting someone to do one particular %ob, it*s going to ta"e you a little bit of time to train them up so that they "now e+actly what you want them to do and then pretty much the %ob*s done and you will ne er need them or see them again. With outsourcing' outsourcing to me is more a repetiti e type of %ob where if you are doing something more than twice in your daily %ob life or your business life or whate er it is, then that is the time to get that outsourced. !t doesn*t matter what it is, if you are doing it more on a regular basis, then train somebody up so that they can do that for you because you really want to start freeing up your time and your money but freeing up your time for sure. Heather Porter: $hat*s a ery, ery good point. ! cannot remember who this was who said but he was basically 8!f you are not in control of your time and your business, it is in control of you.9 What that means essentially to me is figure out what you lo e to do, ! mean, really gi e some thought, write down a list of e erything that you don*t li"e that you are not passionate about and then loo" at ways of building a team up around you to actually do those items. (o, let*s get stuc" in. /et*s tal" about how do you actually find a team) How do you wor" with them and what do you need to "now to get the most out of them) (o, Andrew, let*s tal" about a team. Andrew McCauley: &"ay. Heather Porter: (o, with all these tas" sourcing websites, what if somebody wants to actually build a team, they want to actually get that outsourcing team together to do ongoing tas"s. Where can they loo" to do that) Andrew McCauley: !t*s li"e anything really, Heather. You loo" for a tas" that needs to be done. You turn that into a repetiti e tas" so that it becomes an outsourced tas" and if you can ha e somebody who you ha e trained that is doing on a regular basis,
then you can start ha ing that person as a team member. 7on*t go and e+pect that you are going to ha e :; members in your team at the end of the wee". !t*s going to ta"e time. !f you are going to hire some people for your normal business, you would go through certain processes 4 you go through resume chec", you go through bac"ground chec", you are going to do some other sorts of chec"s to ma"e sure that that person is e+actly who they say and can do the tas"s that they say they can do. !t*s the same with outsourcing. <ust because it*s online doesn*t mean these people unfortunately won*t lie sometimes. (o, you really need to do your own chec". You need to do some in estigation. Chec" their wor", their portfolios to ma"e sure that they can do the wor" that you want them to do. Heather Porter: $hey are still your team. ! thin" the only difference is that they are not in office with you and that you are sa ing some cash flow going to other countries where the cost of labor is cheaper. (o, those are really the main two benefits, aren*t they) Andrew McCauley: $otally, totally. Heather Porter: (o, how do find people) Where do you go online to hire)
Andrew McCauley: We didn*t start the team we* e got. !t didn*t %ust sort of happen o ernight. We had to go through, li"e anybody, a series of different people that were wor"ing well for us and didn*t wor" well for us unfortunately. And you want to sort of get that philosophy of 8slow to hire, =uic" to fire9. Heather Porter: 8(low to hire, =uic" to fire9, e+actly.
Andrew McCauley: 8(low to hire, =uic" to fire9 because here is the problem with a lot of this stuff is you are going to spend a lot of time training them up in the first place and the problem with ha ing a one2off person is that if that person calls in sic", then you ha e got no bac"up. $hat*s the biggest problem. ! guess what we li"e with what they are offering to whate er part of your business is when you ha e a team that*s trained or ready for us and if you are using us as your content creator or whate er it is that we are doing for you, the thing that happens is if somebody calls in sic", you will ne er "now, your wor" won*t stop because there are other members in the team that can now %ust pic" that up and run with it. (o, there is no real lag time. Heather Porter: Yeah, you are buying the pre2pac"aged strategy and pre2trained team when you do it that way for sure. (o, ! guess with outsourcing' ! mean, you are right, there are two ways 4 you are finding a company that already has the team trained and can literally plug you into that team and then it*s a lot of less pain for you because then you don*t ha e to go online to do the resume chec"ing and do all the trial and error that ! suppose we ha e been wor"ing on o er the last couple of years. (o, yeah, you can go to companies li"e us or other companies that ha e a preset online internet mar"eting pac"ages or you can find your own people by going to %ob websites. Andrew McCauley: And that*s a great way to start too. !f you are finding your own staff, then a couple of tips about that is gi e them some small tas"s. ! li"e to gi e potentially new outsourcing team members, ! li"e to gi e them small tas"s and here is what ! do. ! don*t actually gi e them the final loo". ! don*t tell them e+actly
e erything ! want them to do. ! let this ery early in the piece is that ! want to see if people can thin" for themsel es because if you ha e got somebody who wor"s on the team that can thin" of themsel es without ha ing you to loo" o er their shoulder and hold their hand e ery single minute, then you are going to get some ma%or benefits from doing that. (o, ! basically gi e them a %ob description with some bits missing, if you li"e, on purpose and ! want to see if they can fill in the gaps. Heather Porter: Yeah.
Andrew McCauley: And when they fill in the gaps and they come bac" with a completed pieced, then ! "now ! ha e got to "eep her. Heather Porter: And culturally, let*s remember, some countries where you outsource, the people there want to please you and they are going to say yes that they can do e erything e en though perhaps they can*t. (o, this idea, Andrew, to "ind of gi ing them something and ha ing them fill in the gaps as perhaps their first %ob or their first inter iew is %ust really good because then you actually "now if they "now how to do it. Andrew McCauley: Yeah, ! ha e got a couple of people and they ha e been wor"ing for us for three years and we use them regularly because they were the ones that could fill in the gap and complete the process that ! needed so that ! "new they were good people to "eep. Heather Porter: (ay ! am a business owner and ! want to go find some people to perhaps inter iew and start this process because ! am not interested in ha ing a full ser ice agency or a company. Where do ! go) Andrew McCauley: www.elance.com is probably one of the most famous ones. And if you ha e ne er outsourced before, let me gi e you a =uic" rundown of how most of these wor" because there is a lot of =uestions there about 8What if ! get ripped off)9, 8What if this person ta"es more money)9, 8What if ! ne er see the wor" again)9 (o, ! will gi e you a =uic" rundown of Elance and these other sites wor". You go on to Elance, you create a profile first, you post a %ob and let*s say for argument*s sa"e that the %ob may be to create a logo. (o, you post a %ob, you can pic" certain people. (o, you can do a search of all of the database of the wor"ers online and you might find some great people that loo" li"e they could be potential wor"ers for you and you may post to them pri ately and you might say 8! want you to =uote me on this %ob.9 .ow, that may wor"> sometimes you may find that they don*t e en answer bac". $hey may ha e signed up on Elance a long time ago and they ha en*t chec"ed their' Heather Porter: Maybe they are too busy.
Andrew McCauley: Maybe they could be too busy. ! li"e to open my %obs up as public and %ust see what comes in because there will be people that ! ne er e en loo"ed pre iously that will =uote me on the %ob. .ow, when you open up a %ob, you will ha e roughly around two wee"s to close that %ob and award somebody that %ob. Be prepared to be shoc"ed at the different price ranges from what comes bac" for the same %ob. You will ha e people coming bac" saying
8We will do it for ?@;9, people coming bac" saying 8! will do it for ?@;;;9 and anything in between and nothing else is different e+cept their perspecti e on it. Heather Porter: And something ! ha e learned too by doing that is when you post a %ob, ! often times' when you post a %ob, somebody can get bac" to you online and they actually come bac" with response. 3enerally, that response includes their CA or their resume, lin"s to samples of their wor". ! lo e the people that actually, li"e in corporate world where they put a personali,ed note at the top that tal"s and addresses your %ob at hand that you ha e posted. ! find that people that %ust do a template copy and paste %ob the response to the %ob that you posted often times are not as serious or as engaged with you as a wor"er. (o, those that ta"e that e+tra moment to actually address you personally, ! always often times start with those. Would you agree) Andrew McCauley: Yeah, totally. will win out at the end of the day. Heather Porter: B+actly. And it*s anything. !t*s li"e building relationships
Andrew McCauley: (o, the other thing that ! want to mention actually, %ust ta"ing a step bac", is the actual %ob proposal in the first place. &ne of the best things you can do for yourself is to get e+tremely specific about what it is that you want to achie e. !f you are too general, then people will not "now e+actly what you want. (o, come bac" with a ery specific %ob re=uest. .ow, to go and find a way you can get that sort of thing, go and loo" at some of these people, potential wor"ers, loo" at their portfolios and in Elance, for instance, you can actually see what somebody else posted on that person*s profile in order for them to do a %ob. Heather Porter: B+actly. .ow, with the e+ample of doing a logo, if you are posting you want a logo, it is handy to go into their profile and actually use some of their own samples that they posted as part of their portfolio and saying 8/oo", ! really li"e these logos that you do but maybe not so much these logos. Can we use more of this style)9 Another tip is to actually get colors samples. Again, this can be used for anything. (o, it*s websites, whate er you are doing, but if you are on the logo, you can go into 3oogle and you can type in the color pin", %ust type in 8Pin"9, then go to 3oogle !mages and when you are in the images, you will see a whole bunch of samples of pin". All you need to do is to send the C6/ of that image to them. $hat*s the biggest thing ! "now with colors and shapes and things. You thin" you are describing something but if you don*t ha e a isual, especially with outsourcing, people can get really lost. (o, use samples of their own wor", use images of pin" of lots of e+amples when you are doing your brief online so they can get a clear idea. &ne other =uic" thing too which is fantastic because it*s a tool called Jing. ! use this with our team as well in finding new team. You can do it for free at Jing account where you actually %ust record yourself on your computer, li"e recording your screen and your oice and you can actually do a =uic" @2minute ideo that*s free, wal"ing them through the brief and what you want to see and then you %ust upload that ideo to Jing ser ers and then you can pro ide a lin" to the ideo in the brief.
(o, thin" about how ama,ing that is if you ha e lin"s to colors, to samples of this person*s wor", a ideo e+plaining. (uddenly, there is not a lot of confusion or read2 between2the2lines sort of things that*s going on. Andrew McCauley: Yeah, Jing is a great program. !f you ha e got Camtasia, you can use that. You can use Screen Flow and similar sort of thing. You might hear these birds in the bac"ground, actually. We are right near an a iary on this island (o, if the birds are bugging you, we are sorry' Heather Porter: And the boats.
Andrew McCauley: $he boats, the birds and the wa es. (o, %ust mo ing on with the outsourcing stuff. (o, get specific in your proposal or your re=uest and offer as much information as you can for the wor" so that they "now e+actly what*s inside your head. (o, the ne+t step in doing that is you need to decide who is going to win the %ob and by winning the %ob is who you are going to award the %ob so that they can do it. $hat*s not such a hard process. Most of the others will sometimes li"e feedbac" why you chose somebody o er them. !t could be a price issue, it could be =uality, it could be anything 4 completely up to your choice. !n fact, you can e en close the entire %ob without awarding anybody the %ob. (o, it*s almost a way to see where they are going. Heather Porter: !t is a good point, li"e, if you ha e a company, li"e a normal corporate company or a company where you ha e employees, it*s always a wise idea when you are inter iewing people that you send that letter that says 8! am sorry, you are not the right candidate for the %ob.9 !t*s the same as online, common courtesy, %ust let them "now. !f you ha e been engaging with them personally in ongoing online communications, %ust let them "now 8(orry, we are going with somebody else, maybe this is why9. !t*s a nice thing because ! found as well you get an online reputation for somebody that actually see"s out employees and you can ratings on some of these sites too on Elance> you can be rated as somebody that*s an employer. (o, %ust "eep your reputation clean and respect people as you go through the process. Andrew McCauley: (o, let*s say that you ha e awarded the %ob, you got somebody that*s ready to do the wor", how does payment wor" in that sort of stuff) Well, here is how it wor"s. Elance has set up a ery good way of doing this. $hey ha e what they call an Bscrow account and if you agree to the terms of that pro ider' let*s say the %ob is ?@;. What you will do is you will pay ?@; into an Bscrow account which is li"e a holding account for Elance. $he wor"er "nows that you ha e put ?@; into this Bscrow account. You can*t get access to that money anymore. $he wor"er can*t get access to that money and they will only get access to that money once you ha e said that the %ob is complete and satisfactory to your li"ing. (o, it*s a really safe way to put out into the world saying to the pro ider because, let*s face it, in the past there ha e been some unscrupulous people re=uesting wor" and the pro ider pro ides the wor" and then this person %ust disappears without paying.
Heather Porter:
!t protects both sides of the e=uation.
Andrew McCauley: Yeah, it*s a great way to do it. (o, you put your ?@; in the Bscrow account, you "now that you ha e put your money in there and you "now it*s safe because if you don*t release it, the person can*t get the money bac". (o, if he does the wor" or she does the wor", they supply it to you, if you are all happy you release the funds, they get the cash and you get the %ob completed and e eryone gets on their merry way. &ne thing that is really cool about Elance is that if you don*t li"e the wor", most of the time 4 and ! ha e ne er e er had problems with this 4 the wor"ers will go and correct until you are happy. $hey don*t want an online reputation that is negati e or bad. Heather Porter: Yes.
Andrew McCauley: (o, you can easily mar" feedbac" for them as 8Poor9, 8poor response9, 8terrible wor"manship9 and that sort of things. $hey do not want that because that is their li elihood> this is how a lot of these people sur i e on the online world is through wor" li"e this. Heather Porter: (o, say you found somebody, you ha e hired them, they are wor"ing on the logo, you are happy, you ha e gi en them a good re iew, then say you li"e them and you want them to be on your team more permanently doing other things for you, what*s the ne+t step for them to mo e into your team more permanently) Andrew McCauley: ! would gi e them a couple of %obs because they could ha e got one %ob right and they could ha e been luc"y> you want to ma"e sure that they are good and competent and do you ha e enough wor" to gi e them more on a regular basis because it*s one thing to ha e a cool person wor"ing for you but if you ha en*t got enough wor", they will soon =uic"ly disappear from you and you won*t find them again. Heather Porter: $hat*s a good point actually and ! thin" with all the hype of 8&utsource this9 and 8outsource that9, the beauty of outsourcing is it*s scalable, it*s scalable for you in what you are doing. (o, don*t feel pressured li"e you ha e to go out and get a full2time irtual assistant or somebody on your team. You don*t, you don*t at all. <ust as Andrew has said, you can hire them for %ob by %ob o er time. (o, that*s what you should start with. You trial them and as your business grows, then you can actually go in and get them going for you full time. By the way, you guys, the sun is starting to go down and we are loo"ing out at a beautiful reflection right in front of us. $his is unbelie able. Andrew, we are going to ha e to pro ide' Actually, let*s ta"e a photo of our iew right now. Andrew McCauley: &"ay, here it is. Heather Porter: Here we go.
Andrew McCauley: 7one.

Heather Porter: 3ood. We are going www.AutoPilotYourBusiness.com1podcast and... Are we on episode') Andrew McCauley: (e en, ! thin" we are on.
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Heather Porter: &utsourcing 4 it*s the outsourcing introduction episode. (o, %ust go find it. You can see e+actly the iew that we are loo"ing at right now as we are saying this. Andrew McCauley: Here is the cool thing about it' it*s going to sidetrac"' podcasting' if you are thin"ing about podcasting, it*s one of the things that you don*t need a lot of preparation. We were sitting down, we were %ust coming out from a swim and there is a few of us at the restaurant there and we thought 8You "now, it*s a great time to do an outsourcing podcast.9 (o, ! grabbed my computer, here ! am, ! ha en*t got any special technical detail, so the audio may not be the best that we can possibly gi e you but we are sitting on a beach, literally sitting on a beach 4 you see the photos 4 we are sitting with board shorts and we are doing a podcast because we can. $his is the awesome thing about doing a podcast is we can really =uic"ly whip one up and get some ama,ing results from podcasting. Heather Porter: action, %ust do it. ! thin" the underlying theme there is %ust ta"e action, %ust ta"e
Andrew McCauley: <ust do it. Heather Porter: <ust do it, do it. !t*s in your mind, %ust do it. (o, you are listening to this and you are thin"ing 8You "now, this is really cool> ! am actually intrigued about this outsourcing thing.9 5ind something that we %ust tal"ed at the beginning that you do not li"e doing in your company. !t could be updating your blog, your website, de eloping a logo, de eloping a print piece that, updating your database, doing an e2mail database, setting up a database system. ! mean, it*s literally endless. <ust find the one thing you don*t li"e to do, go on to www.Blance.com, www.o7es".com, one of those websites 4 we li"e both 4 and post a %ob. <ust do it %ust to see how it is and remember' Andrew McCauley: Freedom Outsourcing is another good one. Heather Porter: www.5reedome&utsourcing.com is fantastic. $hat also has pac"ages that are pre2done do you don*t ha e to gi e it any thought on how you train and brief your team. Andrew McCauley: ! got a =uestion for you there. /et*s tie in what we %ust spo"e about 4 podcasting and outsourcing. We lo e doing this recording, it*s cool, it*s all fun but the other stuff, the bits and pieces that go together to ma"e this recording possible, the intros, the outros, the (B&, the postings, the transcriptions, all that sort of stuff, a lot of that is done through outsourcing, right) Heather Porter: $hat*s right.
Andrew McCauley: (o, how about we gi e the listeners a bit of a brea"down of what happens as far as outsources go with this podcast that they are listening to right now. Heather Porter: &"ay. $his is great. &"ay, so as soon as we wrap this, we are going' we are using something called Audacity, it*s a free tool that we ha e mentioned before. (o, we basically hit -stop* on the recording, we then ta"e this audio, this raw audio and we send it to somebody that then puts on the fun little intro bits that where we ha e a girl saying 8Andrew is the Australian bloke living in America9. (o, we actually ha e that little piece' Andrew McCauley: And where do we get her from) Heather Porter: 5i err. (he is a oiceo er artist that we hired.
Andrew McCauley: (he used her own oice. Heather Porter: (he did the oice.
Andrew McCauley: And what about the music or the') Heather Porter: 6oyalty2free music, yes.
Andrew McCauley: (o, somebody else on 5i err tie that together. Heather Porter: $ie that together and edit, ma"e it sound beautiful.
Andrew McCauley: Yes. Heather Porter: We then get one of our team to edit that piece on the front and the bac" of each of our podcast episodes. We then ta"e that, we put it into a tool called Dropbo which again is another free file sharing tool where you gi e access to anybody you want around the world to access that file. (o, we put it into our Dropbo folder. &ur team then goes and they ha e access to that. A couple of things then begin to happen 4 one of our team members, they get it, the put it on our website www.AutoPilotYourBusiness.com1Podcast. (o, they upload it there. &ur website*s set up originally from someone else on our team to automatically put that into i$unes which is probably how you disco ered this or found this or one of the ways you disco ered it. (o, that*s on i$unes. .ow, the same team member who is doing that puts our show notes which is essentially a blog post in our website. Andrew McCauley: Where do the show notes come from) Heather Porter: (how notes are either' well, generally, transcription
Andrew McCauley: !t*s a summary of this, right) Heather Porter: !t*s a summary. (o, this brings us to the ne+t point.
(o, we get this audio, somebody else in our team in Dropbo pic"s it up and transcribes it. $hey summari,e the whole transcription into a summary that*s also used in our website and then it*s suc"ed into i$unes automatically. $hen from there 4 and this gets really e+citing 4 we actually can reuse this transcription and the audio in a whole lot of other ways. (o, Andrew, let*s go into this really e+citing new little system we ha e de eloped which is all about syndicating and how you repurpose and spread your "nowledge all o er the internet' "ind of how &prah gets famous. Andrew McCauley: ! thin" we will lea e the 8&prah gets famous9 for another episode. Heather Porter: .o, no, it*s too long.
Andrew McCauley: <ust understand that there is a lot of wor" that goes on but here is the thing 4 how much wor" are Heather and ! doing right now) Well, let me tell you this. !f you thin" that wor"ing at a beach, %ust ha ing a chat about outsourcing, ha ing a few coc"tails and drin"ing some beers 4 we ha en*t had many of those yet, ! can promise you but we may ha e some later 4 watching the sunset, we got a bunch of friends o er there waiting for us at the restaurant thin"ing what the hell are these guys doing and we call that wor" and they are li"e 8$hat*s not wor"> that*s whate er it is9, this is what we do. &nce the recording is done here, we got an internet signal o er there, we will upload it to Dropbo , we will let the team which is a whole bunch of those people that Heather %ust spo"e about "now that we ha e %ust recorded a new podcast, we go bac" to the bar, we ha e some fun, we will ha e dinner and that sort of stuff> these guys are on to it already. $hey are wor"ing for us because the system has been put in place. Heather Porter: ! e en left something out actually. $his is e+citing and ! "now a lot of people are interested in this. We also ha e somebody on the team that then e2 mails e erybody who signed up for our updates. $hey go in and they use our e2mail system and e2mails. (o, we don*t e en ha e to e2mail people that we ha e released. !t*s all done, it*s all done for us and it really is. Andrew McCauley: And that*s outsourcing. $hat*s outsourcing for %ust this program. $hat*s what we do as far as getting the team set up. .ow, you won*t be able to get a team set up li"e that maybe today but you can start doing that today. !t won*t ta"e you too long to start getting out. As long as you are clear about e+actly what sort of things need to happen, you will be ama,ed at what sort of results you get. Heather Porter: B+actly. And on that' ! mean, ! %ust want to turn the perspecti e bac" to the team that*s doing the wor" and some of the things you ha e learned from our team while we ha e been here. What are some of the tips that they told you that the listeners might be interested in as far as how to get the most out of your team and that sort of stuff) Andrew McCauley: Yeah, ! had some great connections with these guys and the common thing was that they are all people, they are people that li"e certain things
and they lo e building relationship, they lo e meeting their clients and if they can*t do that, they lo e at least connecting with them so they find out who they are> but one of the coolest things about all of them was that they lo e being part of a team as well. .ot only are they on your team but they ha e their own little team where they can feed up each other and that*s one of the cool things about the guys that we use in our team is that they are really, really happy getting along together and you go in the room and they are dancing, there is music playing and they ha e a ball doing what it is they are doing but a bigger picture than that that ! li"e with our team is that we are supplying a lot of wor" for a lot of people and the money that they are paying these people they are using to fulfill their families. Heather Porter: Yeah.
Andrew McCauley: And that*s really one of the best things e er. We hear a lot of negati e things about outsourcing, particularly in the C(, where companies are outsourcing a lot of their wor" to other countries and people in the C( or whate er western country it is saying 8Well, what about the wor"ers in our country)9 !f you can find wor" from people that are doing it cheaper and the =uality is %ust as good and let*s say it*s @; cents on a dollar, let*s say you are getting it for half price, don*t %ust do half price, spend the same money and get twice as much results. 3o out and spend twice as much on an outsourcing company or the same amount as you would ha e in the C( or Australia or CD and get twice as much done because if you are getting twice as much done, you will absolutely roc"et your results through the roof. Heather Porter: B+actly. And we do ha e people that are in Canada and Australia and America that are on our team as well. (o, ! thin" it %ust comes down to =uality and results and who the person is 4 get to "now the person, get to "now where their s"ill sets lie and their talents. !t*s not %ust about the cra,e and the ama,ing trend of outsourcing. !t*s also about building your team 4 they can be anywhere in the world. Andrew McCauley: $hat*s a good point. We ha e had some 5ilipinos on that team, we ha e !ndians, we ha e Pa"istanis, we ha e some people in Malaysia, we ha e some people in some of the Baltic countries li"e Belarus and 6ussia who do some cool things with us. ! ha e got Australia, ! ha e got CD, ! ha e got C( and Canada as well. We find the right people to do the right %obs because not one sort of person can do e erything and that*s another big thing that actually came out of outsourcing is that they are humans, they are humans li"e e erybody else, they don*t "now how to do e ery single thing on the internet> internet is such a big comple+ machine that when people go to get an outsourced %ob in the first place, they thin" 8Well, if ! could find somebody for ?: an hour who can do graphics, who can write articles, who can do (B&, they can build websites and write C(( style coding, then !*ll be right.9 $he truth is you will ne er find anyone in the world li"e this, it*s ery rare and if you do, it*s going to cost you ?E;;; an hour. !t*s a rare person. Heather Porter: B+actly. !t*s li"e anything else. !n the past, ! am sure all of you or most of you ha e gone out for %ob inter iew and then you sort of pad your resume, your CA and you are li"e 8&h, ! can do this and ! can do this and ! can do this9. $hin" of these guys when you are loo"ing for them online> they are doing the e+act same thing. (o, the most powerful =uestion you can as" them is 8What out of all these things that you are saying you are good at, what is the one thing that you are most passionate about and you lo e the most)9 and if you can open an inter iew or a
relationship with them in that way, you will get to "now e+actly what they do. A case in point, one of our wor"ers, he absolutely is obsessed with (B&. .ow, we had him do other things which we would get frustrated with because he said he could do them but both of us get frustrated because the results weren*t that great. (o, we said to him %ust yesterday 8$ell us what else you lo e to do9 and he goes 8is that anything other than (B&)9 Andrew McCauley: Yeah, totally. Heather Porter: (o, that case in point, there are people %ust li"e us, find their passion, fuel their passion and gi e them wor" in that area and that*s where the magic happens and that*s when your team begins to grow. Andrew McCauley: Yeah, totally. And that*s been a real re elation for a lot of us. We inter iewed a lot of the guys and we say 8Hey, what do you li"e doing)9 4 guys and gals. !n fact, ! thin" there are more gals on that team than guys. Heather Porter: &h, yeah.
Andrew McCauley: 8And what do you li"e to do) What is it really that dri es you)9 and a great thing about it was that they were able to tell us. (o, now we "now what they li"e, we can gi e them more of what they li"e and gi e something else to the people that wanted to do the other things that they don*t want. Heather Porter: B+actly. And build our team from there. (o, is there anything else upon closing is the beautiful sunset and open water and the noisy boat passes by, Andrew, that you would li"e to share with our listeners right now. Andrew McCauley: .o, ! thin" the first thing is go and get some outsourcing done. 3o and e+periment with it> that*s what ! did. My ery first thing ! thin" from memory, my ery first outsourcing %ob was ! ga e somebody to create some social media accounts and ! %ust wanted to see' so, get your toes wet. !t*s not that scary, it*s not that hard. !f you ha e a bad e+perience, don*t blame the entire e+perience. <ust say 8You "now what, that e+perience didn*t wor" too well. Maybe ! need to try something different9 and from there' it was ama,ing to see what ! was able to achie e. 3et out and e+perience it. 3i e it a go> %ust go and get something. Ha e a loo" at your life, your business life, what you are doing on a repetiti e basis that you can actually outsource or get somebody else to do more than once, if that ma"es sense. Heather Porter: And %ust do it, %ust go to these sites 4 www.Blance.com, www.o7es".com. 5i err, you can get more wor" done from there too. $hese are all going to be in our resources area in our website as well. Andrew McCauley: Yeah, totally. (o, go out and get something done, get something' what is it that you could possibly let go of so that you are free from doing it. ! "now many people ha e a perfectionist attitude, they are li"e 8&h, but ! am the only one who can do this. ! am the only person who can do this9. (omewhere along the way, if you "eep that attitude, you are going to dri e yourself into the ground and your business will go that way. You ha e got to let it go and say 8!f somebody else can do it, ! need to let this go.9
Heather Porter: $he most powerful leaders and entrepreneurs in the world are isionaries and leaders, they are not wor"ers. (o, step away from that mindset, get crac"ing and you are going to get' you will open up your satisfaction and happiness in your life. Andrew McCauley: $otally. Heather, this is one of my fa orite podcasts. (itting here ! am loo"ing o er the water, ! can see band "ic"ing on, ! can see the sun %ust setting behind the mountains o er there across the water, watching these boats come in. !t*s still hot enough for swimming in the Philippines. !f you can get a chance, come to the Philippines. Which island are we on) Heather Porter: !t*s ama,ing. (amoa which is %ust outside of 7a ao City in the Philippines.
Andrew McCauley: (o, than" you again. Ma"e sure you go and chec" us out. &ur web address again is' Heather Porter: www.AutoPilotYourBusiness.com1podcast and come chec" out the sunset iew that Andrew snapped that we were tal"ing about. please
Andrew McCauley: We got a few photos. Chec" us out on 5aceboo". Please tell your friends, show some lo e. We are pretty happy the way things are going with our podcasts on i$unes. (o, if you ha e got someone else who would be interested in internet mar"eting, any aspect, then by all means send them our way. Heather Porter: And if you e er ha e any =uestions about who we are and what we are all about, %ust go right to episode FE and that will e+plain it all. Andrew McCauley: Yeah, cool. &"ay, guys, than" you for listening. podcasting. Heather, final words. Heather Porter: $he only thing again is don*t waste your life doing things that you don*t li"e to do and that you should not be doing. Andrew McCauley: $otally. Alright, than" you ery much. Heather Porter: $han"s, Andrew. $han"s, guys. ! hope you get some cool stuff out of
Andrew McCauley: And at this stage ! ha e no idea where our ne+t podcast is. <ust get e+cited, en%oy because it*s going to be cool. Heather Porter: !t will.
Andrew McCauley: $han" you.
Heather Porter:
$han"s, guys.
Andrew McCauley: Bye. **End of Audio**

Using Outsourcing For Your Business

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Using Outsourcing For Your Business

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Andrew McCauley: Hey, this is Andrew McCauley.

!t protects both sides of the e=uation.

Andrew McCauley: 7one.

Andrew McCauley: $han" you.

Andrew McCauley: Bye. End of Audio

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