QuantiQa Client

G E T T I N G S TA R T E D G U I D E

Soft ware Release 2. 0

GS-0502-00EN

Copyright 2009 CommProve Limited. All rights reserved. While every effort has been made to ensure that the information contained in this document is true and correct at the time of going to press, the products, specifications and services described here, together with the document content in general, are subject to continuous improvement. CommProve reserves the right to make such changes as it sees fit, without prior notice, and cannot accept liability for any loss or damage, of any nature whatsoever, arising or resulting from the use of the information or particulars contained here. CommProve does not warrant that the material contained in this document is free of errors. Any errors found in this document should be reported to CommProve in writing. The information in this document is confidential, and is meant for use only by the intended recipient in connection with, and subject to, the terms of its contractual relationship with CommProve. This document is the sole property of CommProve, and no part may be reproduced or transmitted in any form, or by any means, for any purpose, without the express written permission of CommProve. All trademarks not owned by CommProve that appear in this document, are the property of their respective owners.

Conventions Used In This Document

The following list explains the meaning of graphic symbols and devices, together with the typographical conventions used in CommProve documentation. Convention > Description Used to show a step in a path to a window or dialog box. For example : File > Save As Bold Used for window component names, buttons, menu options and similar. For example : Click Cancel . Bold Italics Used to emphasize For example : JavaScript <CAPITALS> Used for keyboard For example : Press <ENTER>. Computer Computer generated text. For example : <?xml version="1.0"?> Marks Marks Used to highlight references to chapters within other documents. Used to highlight references to other chapters or sections within the same document. key names, or key strokes. important words or phrases.

Information bar, used to highlight important information, such as the outcome of a described action.

Caution bar, used to highlight for example, actions that could lead to undesirable results.

Warning bar, used to highlight for example, actions that could lead to data loss, or system instability.

QuantiQa Client Getting Started Guide

S PELLING A ND T ERMINOLOGY
CommProve English language documentation uses US English spelling conventions and terminology.

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Contents
Conventions Used In Th is Document....................................................................v Spelling And Terminology........................................................................................vi

Overview.............................................................................................................................1

Starting Qu antiQa Client.............................................................................................3 Start QuantiQa Client................................................................................................3

Accessing A Netledge Server....................................................................................7 Display The Main Selection Window.......................................................................8 The Server Selection Panel.....................................................................................8 Display The Server Selection List................................................................8 Access A Server.........................................................................................................9 Unsuccessful Server Access........................................................................9

Configuring And Executing A Query....................................................................11 Configure The Date, ROP, Time Interval And Aggregation Level.....................11 Configure The Date......................................................................................12 Display The Calendar................................................................................13 Configure The ROP:....................................................................................13 Configure The Time Interval.......................................................................13 Display The Day Time Slot Controls..........................................................14 Configure The Aggregation Level..............................................................14 Display The Aggregation Level Controls...................................................16 Managed Objects.....................................................................................................16 Display The MO Selection Window...........................................................16 Select The Managed Objects To Query....................................................16 Select And Execute A Preset To Query The Database......................................19 The Preset Selection Window....................................................................19 Display The Preset Selection Window......................................................20 Select A Preset.............................................................................................20

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QuantiQa Client Getting Started Guide

Examples Of Query Results.....................................................................................23 Map Result Window................................................................................................23 Table Result Window...............................................................................................24 Chart Result Window...................................................................................24

Table Of Figures............................................................................................................25

iv

Overview
To get the most out of this guide, and before reading further, please ensure that you have installed QuantiQa Client , as described in the QuantiQa Client Software Installation Guide . The following pages guide you through how to get started with QuantiQa Client, and include information about: 1. 2. 3. How to start QuantiQa Client. How to access a QuantiQa Server. How to configure QuantiQa Client to execute a Preset query.

Examples of query results are also provided. For details about the day-to-day use of QuantiQa Client, please refer to the QuantiQa Client User Manual, Parts 1 and 2.

You need a suitable *.pdf reader installed on your system, such as Adobe Reader, or similar, to be able to view the QuantiQa Client User Manual. NOTE: The examples of screens, menus and dialog boxes shown in this guide, may differ slightly from those displayed by your system, depending upon which Microsoft Windows version you are using, and your local settings.

QuantiQa Client Getting Started Guide

Starting QuantiQa Client

The following chapter describes how to start QuantiQa Client, and concludes with an example of the QuantiQa Client Main Window, which displays after you have successfully logged on.

S TART Q UANTI Q A C LIENT

To start QuantiQa Client: 1. Do one of the following: I. Locate the QuantiQa Client Icon on your desktop.

F I G U R E 2.1: T H E Q U A N T I Q A C L I E N T I C O N .
a. or: II. Click Start > All Programs > CommProve > QuantiQa Client . Result : The QuantiQa Client System Login dialog displays. Double left-click the QuantiQa Client Icon .

F I G U R E 2.2: T H E Q U A N T I Q A C L I E N T S Y S T E M L O G I N D I A L O G .

QuantiQa Client Getting Started Guide

2. 3. 4. 5.

Type your user name in the User name field. Click the User password field. Type your password in the User password field. Press <ENTER>, or click Login to proceed (or Cancel to abort). Result : The QuantiQa Client Welcome window displays, showing the date and time of the last login, and that your current login is authenticated.

F I G U R E 2.3: T H E Q U A N T I Q A C L I E N T W E L C O M E W I N D O W .

If you type the wrong User name , or User password , you will be denied access to QuantiQa Client.

6.

Click OK . Result : The QuantiQa Client Main Window displays.

F I G U R E 2.4: T H E Q U A N T I Q A C L I E N T M A I N W I N D O W .

Starting QuantiQa Client

If the QuantiQa Client Main Window does not display, you should ensure that you have followed the correct installation procedure, as described in the QuantiQa Client Installation Guide . NOTE: The QuantiQa Client Main Window, shown in Figure 3 , may differ slightly from the appearance of your Main Window. For a detailed description of the QuantiQa Client Main Window, and all of the control elements that it contains, please refer to the QuantiQa Client User Manual, Part 1 .

QuantiQa Client Getting Started Guide

Accessing A Netledge Server

The following chapter describes the basic steps that you need to take to access a Netledge server, using the panels and controls within the Main Selection window. This displays, after you have started the application, within the QuantiQa Client Main Window, positioned by default, to the left. The following windows and panels should be visible, or expanded on your screen:

The QuantiQa Client Main Window. The Main Selection window. The Server Selection panel.

F I G U R E 3.1: T H E M A I N S E L E C T I O N W I N D O W W I T H T H E S E R V E R S E L E C T I O N PA N E L E X PA N D E D .

QuantiQa Client Getting Started Guide

NOTE: If this is the first time that you have started QuantiQa Client, the QuantiQa Client Main Window displays, by default, the toolbars, windows and control panels needed to access the server(s), connect to the relevant database, and configure a Preset query.

D ISPLAY T HE M AIN S ELECTION W INDOW

If the Main Selection window is not visible: In the Main Menu bar, positioned at the top of the QuantiQa Client Main Window : 1. Click View > Main Selection . Result : The Main Selection window displays.

T HE S ERVER S ELECTION PANEL

The Server Selection panel displays at the top of the Main Selection window. It consists of the Server Selection list, which displays available servers, and allows you to make the appropriate selection.

F I G U R E 3.2: T H E S E R V E R S E L E C T I O N P A N E L .
NOTE: Even if a server is listed as being available, this does not mean that it is currently accessible.

D I S P L AY T H E S E R V E R S E L E C T I O N L I S T
If the Server Selection list is not visible: 1. Click Server sel . Result : The Server Selection list expands.

For further details about the day-to-day use of the Main Selection window, and/or the Server Selection panel, please refer to the QuantiQa Client User Manual.

Accessing A Netledge Server

A CCESS A S ERVER
To access a server: 1. Double left-click the Server Name in the Server Selection list. Result : If the connection is successful, the Monitor Icon next to the Server Name is highlighted, and QuantiQa Client is ready to access and process the network data. NOTE: There may be a slight delay between clicking the Server Name , and the Monitor Icon being highlighted. This is due to several factors, including the network configuration, available bandwidth, and so on.

UNSUCCESSFUL SERVER ACCESS

If the connection is not successful: 1. 2. Check that the server is running, and/or connected to the right network. Check that the workstation is connected to the right network, and/or that its network configuration parameters are correct.

NOTE: If there are no servers visible in the Server Selection list, or a server that you expect to see is not included, there may be, a problem with the Server Configuration file ( server.cfg ) entries. Please refer to the QuantiQa Client User Manual , for a description of the server.cfg file, together with examples and an explanation of each file entry.

QuantiQa Client Getting Started Guide

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Configuring And Executing A Query

Once server access is established, an easy first step towards becoming familiar with QuantiQa Client, is to query the database for statistical data. This chapter provides step-by-step instructions, and includes details about how to:

Configure the query date, Result Output Period (ROP), time period and aggregation level. Select Managed Objects . Select and execute a Preset to query the database for records.

This chapter describes a simplified approach to querying the database. If, for example, there is more than one way of achieving a desired result, only one method is explained here. References to other QuantiQa Client windows, panels, dialogs and controls, which can provide similar or more comprehensive functionality, are given as appropriate. This chapter does not cover, by any means, the full capabilities of the various selection panels, dialogs and controls, mentioned briefly here. For detailed information about each control element that QuantiQa Client includes, please refer to the appropriate section of the QuantiQa Client User Manual .

C ONFIGURE T HE D ATE , ROP, T IME I NTERVAL A ND A GG REGATION L EVE L

The selected date or dates, specify:

For when data should be gathered, for example, the 3rd, 18th and 23rd of March.

The query ROP determines: The sampling frequency of the data, for example, every 30 minutes.

The query time interval defines: The start time and duration of a query, for example, from 3pm to 6pm and from 8pm to 11pm.

The query aggregation level determines: How individual ROPs are combined, to provide meaningful, user defined, statistical values.

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QuantiQa Client Getting Started Guide

NOTE: These settings have no influence on whether data is actually available.

C O N F I G U R E T H E D AT E
In the Calendar Selection panel (Figure 4.1 ), positioned below the Server Selection and Date Selection panels, within the Main Selection window: On the Calendar : 1. Click the Date on which you want to start the query.

For the purposes of this example, assume that the Start Date and End Date are the same. Result : The date is highlighted in orange, to show that it has been selected and, provided that data is available on the server for the default configured ROP and time interval, the MO Selection window (Figure 4.2), is populated with Managed Objects ( MO ).

In this instance, a similar result can be achieved by using the Date Selection panel, positioned directly above the Calendar Selection panel. NOTE: Todays date, if the Calendar is displaying the current month, is highlighted by an outline square.

F I G U R E 4.1: T H E C A L E N D A R S E L E C T I O N PA N E L .

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Configuring And Executing A Query

F I G U R E 4.2: T H E MO S E L E C T I O N W I N D O W D I S P L AY I N G M A N A G E D O B J E C T S .

D I S P L AY T H E C A L E N D A R
If the Calendar is not visible: 1. Click Calendar Selection . Result : The Calendar expands.

C O N F I G U R E T H E ROP:
On the Time Grid toolbar ( Figure 4.3 ), positioned towards the top of the QuantiQa Client Main Window, below the Main Menu bar, select the ROP that is suitable for your network configuration: 1. Click the ROP Selection Icon ( Figure 4.4 ). Result : 2. A dropdown list of ROP selection options displays.

Select the ROP. Result : The dropdown list closes, the ROP Selection Icon changes, and the subdivision markings on the Time Grid reflect the ROP selected.

F I G U R E 4.3: T H E T I M E G R I D T O O L B A R .

F I G U R E 4.4: T H E ROP S E L E C T I O N I C O N .

C O N F I G U R E T H E T I M E I N T E R VA L
In the Day Time Slot Selection panel ( Figure 4.5 ), positioned below the Calendar Selection panel, enter the Start Time and End Time for the query time interval:

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QuantiQa Client Getting Started Guide

1.

Do one of the following: I. or: II. Click the Up and/or Down arrow, positioned next to each text box, and scroll to the appropriate times. Result : The Time Grid toolbar displays the selected query time interval as a red band, and the MO s displayed in the MO Selection window (Figure 4.2), are updated accordingly. Click each text box in turn, and enter the appropriate times.

In this instance, a similar result can be achieved with the Time Grid toolbar, which can also be used to define multiple, non-continuous time intervals. NOTE: The two text boxes on the left of the Day Time Slot Selection panel, represent the Start Time , in hours and minutes, while those on the right, define the End Time .

F I G U R E 4.5: T H E D AY T I M E S L O T S E L E C T I O N P A N E L .

D I S P L AY T H E D AY T I M E S L O T C O N T R O L S
If the Day Time Slot controls are not visible: 1. Click Day Time Slot . Result : The Day Time Slot panel expands.

C O N F I G U R E T H E A G G R E G AT I O N L E V E L
In the Aggregation Mode Selection panel ( Figure 4.6 ), positioned below the Day Time Slot Selection panel, define the required level of ROP aggregation: 1. Click the Arrow to the right of the Detail dropdown list.

The Detail dropdown list enables you to define aggregation according to the hierarchical structure of the database, a level within the hierarchy. or Managed Object properties. This 'Getting Started Guide' uses hierarchical levels to describe how to configure a query.

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Configuring And Executing A Query

F I G U R E 4.6 : A G G R E G AT I O N M O D E S E L E C T I O N PA N E L D R O P D O W N L I S T.

List items preceded by ' @ ' are Managed Object property entries. The actual options that are displayed may differ from those shown in the above illustration, and depend upon your network configuration. 2. Select one of the options displayed, for example: BSC . Query results are reported at BSC level (one result for each unique BSC selected).

Cell . Query results are reported at Cell level (one result for each unique Cell selected). TRX . Query results are reported at TRX level (one result for each unique TRX selected). All . Query results are reported as one single value, which includes the results for all the Managed Objects selected. Result : The Aggregation Mode is set to the required level of ROP aggregation.

F I G U R E 4.7: T H E A G G R E G AT I O N M O D E S E L E C T I O N P A N E L .

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QuantiQa Client Getting Started Guide

D I S P L AY T H E A G G R E G AT I O N L E V E L C O N T R O L S
If the Aggregation Level controls are not visible: 1. Click Aggregation Mode . Result : The Aggregation Mode panel expands.

M ANAGED O BJECTS
The MO Selection window ( Figure 4.2 ), displays details of the Managed Objects that are available on the selected server, and included in the database, on the date and during the time interval chosen. The Managed Objects are organized as a selectable, alpha-numerical listing of top-level MO s, linked as appropriate, to further MO s, through drop-down hierarchical lists.

D I S P L AY T H E MO S E L E C T I O N W I N D O W
If the MO Selection window is not visible: 1. Click the MO Selection tab. Result : The MO Selection window displays.

If the MO Selection tab is not visible: In the Main Menu bar, positioned at the top of the Main Window : 1. Click View > MO Selection . Result : The MO Selection window displays.

S E L E C T T H E M A N A G E D O B J E C T S T O Q U E RY
An MO in the Managed Object list, can have one of four states:

Not selected to be used when processing a preset, and not visible in a Result window, such as a map (the default state). Not selected to be used when processing a preset, but visible in a Result window, such as a map. Selected to be used when processing a preset, and visible in a Result window, such as a map (the default selected state). Selected to be used when processing a preset, but not be visible in a Result window, such as a map.

A managed object must have one of the last two states, if it is to be included in a query. NOTE: You can also open a new Map Result window, to help, for example, with identifying the geographical location of MO s, while selecting them.

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Configuring And Executing A Query

To open a new Map Result window: 1. Click the Map Result window button on the New toolbar. Result: A new Map Result window displays.

Map Result Window Button

F I G U R E 4.8: T H E N E W T O O L B A R .
NOTE: When an MO is selected using one of the following methods, it is normally visible in a Result window. It is possible however, to control the visibility of an MO , regardless of whether it is selected or not. For further information, please refer to the QuantiQa Client User Manual, Part 1" . To select Managed Objects : 1. In the MO Selection list, do one of the following: I. Click the tick-box to the left of one top-level MO to select it, and all the MO s in the associated hierarchy list. NOTE: If you click the tick-box next to a top-level MO , all of the MO s in the associated hierarchical list will automatically selected, whether the list is expanded, or not. or: II. Do the following: a. b. III. or: IV. Do the following: a. b. Click any top-level MO to highlight it. Press and hold <SHIFT> and click another top-level MO , n rows above, or below the originally highlighted MO . Result : c. A continuous series of top-level MO s are highlighted. Click the ' + ' button to the left of a top-level MO , to expand its hierarchical list. Click the tick-box to the left of one of the listed MO s.

Repeat any combination of steps I. and II. as required, until all the MO s needed for the query, have been selected.

Click the Select All Highlighted MOs button, on the MO Selection toolbar.

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QuantiQa Client Getting Started Guide

Result :

The continuous series of highlighted, top-level MO s, together with all of the MO s in the associated hierarchical lists, are selected.

d.

Repeat steps a. to c. to select further continuous series of top-level MO s, and those in the associated hierarchical lists, until all the MO s needed for the query have been selected.

or: V. Do the following: a. b. c. Click the ' + ' button to the left of a top-level MO , to expand its hierarchical list. Click an MO in the list to highlight it. Press and hold <SHIFT> and click another MO , n rows above, or below the originally highlighted MO . Result : d. A continuous series of MO s is highlighted.

Click the Select All Highlighted MOs button, on the MO Selection toolbar. Result : The continuous series of highlighted MO s, is selected.

e.

Repeat steps a. to d. to select further continuous series of MO s, until all the MO s needed for the query have been selected.

or: VI. Do the following: a. b. c. Click any top-level MO to highlight it. Press and hold <CTRL> and click as many additional toplevel MO s as you require, in any order. Release <CTRL> when you have finished. Result : d. A non-continuous series of top-level MO s is highlighted.

Click the Select All Highlighted MOs button, on the MO Selection toolbar. Result : The non-continuous series of highlighted, toplevel MO s, together with all of the MO s in the associated hierarchical lists, are selected.

or: VI. Do the following: a. b. c. Click the ' + ' button to the left of a top-level MO , to expand its hierarchical list. Repeat step a. to expand all top-level MO s that are required. Click any MO needed for a query, to highlight it.

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Configuring And Executing A Query

b. c.

Press and hold <CTRL> and click as many additional MO s as you require, in any order. Release <CTRL> when you have finished. Result : A non-continuous series of MO s is highlighted.

d.

Click the Select All Highlighted MOs button, on the MO Selection toolbar. Result : The non-continuous series of highlighted MO s is selected.

Result : NOTE:

Any MO that has been selected is used in a query.

Only a limited number of common selection methods are described above. The MO Selection toolbar, positioned at the top of the MO Selection window, includes additional controls that simplify the selection of complex groups of multiple MO s. For further information, please refer to the QuantiQa Client User Manual, Part 1" .

S ELECT A ND E XECUTE A P RESET T O Q UERY T HE D ATABAS E

Queries can either be:

Individually defined. Written specially to carry out a specific query. Once written, individually defined queries are saved for later use as: A predefined Preset .

In addition to presets written and stored by a user, QuantiQa Client also includes a set of standard presets. These can be selected in the Preset Selection window.

THE PRESET SELECTION WINDOW

The Preset Selection window displays, after you have started the application, within the QuantiQa Client Main Window, positioned by default, in the upper right corner, below the Time Grid toolbar. Presets display in a tree hierarchy, and are grouped in Category folders, which form the top level of the tree. The folders can be expanded, or collapsed, as required.

F I G U R E 4.8: T H E P R E S E T S E L E C T I O N W I N D O W W I T H A L L C AT E G O R Y F O L D E R S C O L L A P S E D .

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QuantiQa Client Getting Started Guide

D I S P L AY T H E P R E S E T S E L E C T I O N W I N D O W
If the Preset Selection window is not visible: In the Main Menu bar, positioned at the top of the QuantiQa Client Main Window : 1. Click View > Preset Selection . Result : The Preset Selection window displays.

SELECT A PRESET
To select a Preset to query the database: 1. Click the Category folder that corresponds with the server to which you are connected. For example, if you chose an A-Interface server in the Server Selection list, you should click the A-Interface Category folder. Result : The folder expands to display the names of all the presets that it contains.

F I G U R E 4.9: T H E P R E S E T S E L E C T I O N W I N D O W W I T H A F O L D E R E X PA N D E D .
2. Right-click a Preset . Result : A dropdown menu displays.

The available dropdown menu options vary according to your user access rights, but may include, for example:

3.

Edit : Edit the Preset. Execute : Run the Preset. Delete Preset : Delete the Preset.

Please refer to the QuantiQa Client User Manual for a detailed description of these options. Click Execute . Result : A dropdown menu displays.

The available options are:

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Map : Display the query results as a map. Table : Display the query results as a table. Chart : Display the query results as a chart.

Configuring And Executing A Query

F I G U R E 4.10: T H E P R E S E T S E L E C T I O N W I N D O W , W I T H P R E S E T O P T I O N M E N U S D I S P L AY E D .
4. Select Map , Table , or Chart . Result : QuantiQa Client starts to process the query, and a Map Result window, Table Result window, or Chart Result window displays, depending upon your selection. When processing is finished, the window is populated with the results.

Because queries are processed from the latest data on the server, without direct reference to the MO Selection window, the MO s listed before running a preset, may differ to those shown afterward. This may occur when for example, the server sends results for MO s that have been expanded, or aggregated, differently to those in the original Managed Object list. In most cases, the lists before and after a query will be the same, however this is not always so.

IMPORTANT: If a query is run using, for example, hierarchical level aggregation, it can be rerun, with a different preset, if required. If however, a query is run using Managed Object property aggregation, it will not possible to repeat it, without updating the MO list from the server, and selecting the required MO s again. This is because after running a query that has been aggregated in this way, the MO Selection window displays a hierarchical list of MO properties, rather than the MO s themselves. As a result, if you attempt to repeat the query, a window, similar to the following displays:

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QuantiQa Client Getting Started Guide

22

Examples Of Query Results

The following figures are examples of query results formatted as a Map , Table and Chart . They have been produced using various Managed Objects and Result Output Periods (ROPs), combined with the following Preset as appropriate:

Map result: Table result:

2G_Abis_MAPS_0 > Global QoS . 2G_Abis_TABLES_MOB_CLASS_0 > GPRS Multislot Capability.

Chart result:

2 G_Abis_CHARTS_0 > TA_%RxQUAL .

M AP R ESULT W INDOW

F I G U R E 5.1: A N E X A M P L E O F A M A P R E S U LT W I N D O W .
This Map format query result displays:

Cell locations. Cell sectors. Cell data.

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QuantiQa Client Getting Started Guide

TABLE R ESULT W INDOW

F I G U R E 5.2: A N E X A M P L E O F A TA B L E R E S U LT W I N D O W .

C H A R T R E S U LT W I N D O W

F I G U R E 5.3: A N E X A M P L E O F A C H A R T R E S U LT W I N D O W , D I S P L AY I N G R E S U LT S A S A L I N E G R A P H .
NOTE: There are various options available for each result window type. Please refer to the QuantiQa Client User Manual for details.

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Table Of Figures
Figure 2.1: The QuantiQa Client Icon....................................................................................................3 Figure 2.2: The QuantiQa Client System Login Dialog..........................................................................3 Figure 2.3: The QuantiQa Client Welcome Window..............................................................................4 Figure 2.4: The QuantiQa Client Main Window.....................................................................................4 Figure 3.1: The Main Selection Window With The Server Selection Panel Expanded....................................................................................7 Figure 3.2: The Server Selection Panel................................................................................................8 Figure 4.1: The Calendar Selection Panel..........................................................................................12 Figure 4.2: The MO Selection Window Displaying Managed Objects.................................................13 Figure 4.3: The Time Grid Toolbar.......................................................................................................13 Figure 4.4: The ROP Selection Icon....................................................................................................13 Figure 4.5: The Day Time Slot Selection Panel...................................................................................14 Figure 4.6: Aggregation Mode Selection Panel Dropdown List...........................................................15 Figure 4.7: The Aggregation Mode Selection Panel............................................................................15 Figure 4.8: The New Toolbar...............................................................................................................17 Figure 4.8: The Preset Selection Window With All Category Folders Collapsed..............................................................................................19 Figure 4.9: The Preset Selection Window With A Folder Expanded....................................................20 Figure 4.10: The Preset Selection Window, With Preset Option Menus Displayed.............................................................................................21 Figure 5.1: An Example Of A Map Result Window..............................................................................23 Figure 5.2: An Example Of A Table Result Window.............................................................................24 Figure 5.3: An Example Of A Chart Result Window, Displaying Results As A Line Graph...............................................................................................24

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CommProve Addresses
Ireland CommProve Limited Block F2 East Point Business Park Fairview Dublin 3 Ireland Telephone: +353 1 818 8050 Fax: +353 1 875 0127 Italy Via delle Fonti, 8/e 50010 Scandicci Florence Italy Telephone: +39 055 737 54 Fax: +39 055 737 5666 UK Annex 1 Worting Business Park Church Lane, Basingstoke Hampshire RG23 8PX UK Telephone: +44 1256 817 640 Fax: +44 1256 811 876 USA Suite 200-300 1022 S Greenville Ave. Allen TX 75002 USA Telephone: +1 469 656 4900 Fax: +1 214 383 5999 Brazil Av. Das Americas 3434 Bloco 5 Sala 503 22640-102 Rio de Janeiro Brazil Telephone: +55 21 3431 3738 Fax: +55 21 3431 3739