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INTERNSHIP REPORT

ON
MULTIMEDIA , BROADBAND AND NETWORKING
PAKISTAN TELECOMMUNICATION COMPANY LIMITED, ISLAMABAD

Submitted in Respect of:
PROFESSOR AMANULLAH AWAN
The Director (IMS)
Submitted By:
ZIAUDDIN KHAN MASOOD
Exam Roll No: 797
BBA – IT (Honors)
Session: 2006-2010

INSTITUTE OF MANAGEMENT SCIENCES
UNIVERSITY OF SCIENCE AND TECHNOLOGY, BANNU
BANNU (N.W.F.P) PAKISTAN

INTERNSHIP REPORT
ON
MULTIMEDIA , BROADBAND NETWORKING
PAKISTAN TELECOMMUNICATION COMPANY LIMITED

Submitted in Respect of:
PROFESSOR AMANULLAH AWAN
The Director IMS
Submitted By:
IHSAN ULLAH KHAN
Exam Roll No: 797
BBA – IT (Honors)
Session: 2006-2010

Internship Report submitted in respect of
Director, Institute of Management Sciences
In Partial Fulfillment of the Requirements for the Degree of
Bachelor in Business Administration and Information Technology
BBA – IT (Honors)

INSTITUTE OF MANAGEMENT SCIENCES
UNIVERSITY OF SCIENCE AND TECHNOLOGY, BANNU
BANNU (N.W.F.P) PAKISTAN

It is to certify that the Internship Report of

Mr. Ihsan Ullah Khan , EXAM NO: 797 SESSION: 2006-2010
of BACHELOR IN BUSINESS ADMINISTRATION & INFORMATION TECHNOLOGY (HONORS) in
Pakistan Telecommunication Company Limited,
Multimedia,Broadband Networking Department
has been approved and accepted.

APPROVAL COMMITTEE
Supervisor

Director

_______________________________

_______________________________

SIR AFTAB KHAN

Prof. Amanullah Awan

Lecturer

Director

Institute of Management Sciences

Institute of Management Sciences

University of Science & Technology, Bannu

University of Science & Technology, Bannu

External Examiner

Signature:

_________________________________

Name:

_________________________________

INSTITUTE OF MANAGEMENT SCIENCES

University of Science & Technology, Bannu

[ .DEDICATED TO ALL THOSE WHO HAVE SACRIFICED THEIR LIVES TO TAKE UP THE VOICE OF ISLAM May their soul rest in peace .

..................................................... ACKNOWLEDGMENTS............................................................2 Use of Secondary Data...............................................................................4........................................XV SECTION 1...2 CHAPTER NO 1................................................................................................. ....................................................................................................................................................................2 PURPOSE OF THE INTERNSHIP............................2 1.........................................5 Hurdles in the Study..............................................................................5 CHAPTER NO 2...................................................1 Introduction & Historical Background of PTCL.........2 INTRODUCTION TO THE REPORT..................................TABLE OF CONTENTS ............................................................................................................................................................................................................................3 1....................2 1..........................................................................2 Purpose of the Internship.......................................................3 1....................1 Use of Primary Data........................................................................................5 ORGANIZATIONAL INTRODUCTION.....................................................................3 1......................................................................................1 REASON FOR SELECTING THE SPECIFIC INDUSTRY.....................................................2 1..........................................................................................................................................................................3 1...............5 HURDLES IN THE STUDY..................2 1................2 INTRODUCTION TO THE REPORT.........5 ORGANIZATIONAL INTRODUCTION...................................................XIII EXECUTIVE SUMMARY.....................................4 1......................................................................................................................XI PREFACE.............................3 Scope of the Study........................................1 Use of Primary Data...............................................................................................3 1.....................................................................4.................5 2.................................................................................................................1 Reason for selecting the specific industry.............................1 CHAPTER NO 1....................4 METHODS OF COLLECTING DATA..................................................................................................3 1.........................5 v .........................................4....................................................................3 1.........................................3 1.........................................................4..........4 CHAPTER NO 2.......................................................4 Methods of Collecting Data...............2 Use of Secondary Data..3 SCOPE OF THE STUDY.2 1..........................................

.......8 IPTV Service (Smart TV):...................6 2..2..............2 Company Profile.....................................................................8 2..............10 2................................1............................2 Mission.........7 Broadband Pakistan:..........2..........................................7 2...9 2........................................................................................................8 2..............................1 Vision.....................................2.................................................................................................................5 Carriers Services............................10 V-fone:...............................................................................2......................2.............................1........................................6 2.........................................................8 2......................................2 COMPANY PROFILE.....................................2 Mission.....................3 Core Values......................2.........................................................................2..............................................................................................................................6 2..........3 Nationwide Infrastructure:...9 Pak Internet Exchange:.......................................................................................2.2..........6 2...................................2.............................2 Other business specific services include:..................2 Other business specific services include:.............9 Pak Internet Exchange:.................................................................................4 National Long-haul Core Network:..............................................................1 Business & Corporate Users:.........................2...............5 2.............................................6 2............9 2.............3 Core Values........2........................7 2...................10 V-fone:.................1................................................................................1 Business & Corporate Users:................................................................................6 White Label Services:...............7 2.........................................................................9 2....7 2.................6 2........7 Broadband Pakistan:...................................................................................................................................2....1.........8 2.............................................................2......................................4 National Long-haul Core Network:......................................6 White Label Services:........................6 2............................9 2.......................2.................2...2......................................................................8 2....................................................................................... ..............................1 Vision..........................................................................................................6 2.............................................................................................................................................................2.........2.......................................................8 2...2.....................................................3 Nationwide Infrastructure:..........7 2......................1...11 vi ........................................................................................................................11 International Network.....8 IPTV Service (Smart TV):.10 2.........................2...........5 Carriers Services..10 2.....10 2.....7 2.......................................................................................................................................2...................1....................................1 INTRODUCTION & HISTORICAL BACKGROUND OF PTCL..

...1..................................................................................18 3.............................................................................................12 3...........................................................2 Technical and Operational Milestones..............................13 3...........24 4..................................................13 3...................................................................................2..............................................................3 TECHNOLOGICAL STRUCTURE OF THE DEPARTMENT.............2 PTCL Head Office Organizational Chart..............................................................................................3 Technological Structure of the Department.............24 INTERNSHIP DEPARTMENT.................................................................3 Department Organizational Structure.............24 4...................1 STRUCTURE OF ORGANIZATION.............................3.......................................24 4..................................1..................................................................1 NAME OF THE DEPARTMENT.....................................12 3........................................1 Main Offices.........................................................................12 STRUCTURE OF PTCL.............................2 Technical & Operational Network..................................................................18 SECTION 2.....................................................2 TECHNICAL & OPERATIONAL NETWORK..............2...........................................................................................1..........................................25 4...3 Department Organizational Structure.24 4...........2 PTCL Head Office Organizational Chart.........................................................................................................................................1 Main Offices...... ..........12 3...........1 Switching Technology ...............25 4...................................................2 MANAGERIAL STRUCTURE OF THE DEPARTMENT...23 CHAPTER NO 4......................12 CHAPTER NO 3.....................................................................................1........1 Working...............................................................................................................................................................................................................................................................................................................................................................17 3...14 3..........................................15 3.......2......................................1 Structure of Organization...........................................................17 3............................................................................24 INTERNSHIP DEPARTMENT.............................................1 Switching Technology .............................................................................2 Technical and Operational Milestones...................17 3................2..............................17 3................................................1..........27 vii .............................................................................................................2.........................................................14 3.............2 Managerial Structure of the Department.1....12 STRUCTURE OF PTCL.................................24 4...2.................................................1 Name of the Department...................................11 CHAPTER NO 3..............................24 CHAPTER NO 4......................................15 3...................................................................................11 International Network........................

..........1 Office Work..........................................31 5.......................................................... .......................................1 OFFICE WORK.............................29 5...................................................................................................29 SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT...............1 Taking Orders from Customers:.....................1..............................................................................................................37 6.................................40 6...........1 Broadband Pakistan......................................................................2 Services in Bannu ..........................................................29 5......................4Email Service used:..................................................................1...............................................40 6.........1................1........................................................2 Smart TV...............29 5.........................................1 Taking Orders from Customers:..........36 5..37 6..........................................29 5............................................44 viii ..........................29 CHPATER NO 5....1.......................................3 EVO Wireless Broadband...............................................................31 5..................................................................................37 6.3..............................................................................4Email Service used:...........................................37 DUTIES PERFORMED DURING THE INTERNSHIP........................................................................................44 8...........................................1 Services Nationwide...................................................1.......................................................................4 E-Learning Portal..........3 Complaint Management System Handling........1 SERVICES NATIONWIDE..........................................37 6.....................................1....................................................2 Order Entry into the Database............36 5.................................3 EVO Wireless Broadband.............................................1...................................1.............................1.....................1..............................................................................................................................................36 CHAPTER NO 6........................................................................................................1............................................................................................................................................................................37 6......................................................42 6.............................................1...........................................................................1 Broadband Pakistan..........................................................................1..............2 SERVICES IN BANNU ........................................36 5..........2 Smart TV.......1.........................37 DUTIES PERFORMED DURING THE INTERNSHIP.................................1 Working...................................................................................33 5....29 5...........42 8..............2 Order Entry into the Database...........3 Complaint Management System Handling..4 E-Learning Portal.........27 CHPATER NO 5...29 SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT.......................................1.4....................................33 5..........37 CHAPTER NO 6....................................................................................................................................................................

..........................................................................................45 6.....................................................................................................................62 7...........................61 FINDINGS AND RECOMMENDATIONS..................................59 6............................................2........................................................45 6............................1 STRENGTHS....................................................................................................................................................................................63 ix ...................................................................................................59 6........................................................................................................................ ...............1 Strengths.......................3 Marketing........................................3 Opportunities...........................................63 8......................................................................63 8.....................62 CHAPTER NO 8.....61 7......................................2...........................................................................................6...................................................................................................2 WEAKNESSES.................................61 CHAPTER NO 7................................................2 Recommendations.....................................................................................59 6.....................................61 7.......................63 SWOT ANALYSIS...............................................4 Advertising.............................................2 Trouble Shooting / Fault Rectification:..........................................2 Trouble Shooting / Fault Rectification:................................57 6........1 Findings....................................................................................................................................2 RECOMMENDATIONS..............3 MARKETING...2 FIELD WORK..............................4 ADVERTISING..............................................................................1 FINDINGS.....................................................63 8..............................................................................................5 CUSTOMER FACILITATION CAMPS.......................................63 8........................................................................................................................................59 6....................................................63 8...........................................................61 FINDINGS AND RECOMMENDATIONS.........................................................................................................................................................................................63 CHAPTER NO 8...1 Installation:..........1 Installation:...............57 6............................59 6............................45 6........................................5 Customer Facilitation Camps.........................2....................2 Field Work.....2 Weaknesses.................................................................................................................................................................61 7....................................................................................................................................................................................................................................................................................................63 SWOT ANALYSIS..........................................................................................60 CHAPTER NO 7.....59 SECTION 3.....................................................................2.....45 6..........................

................63 8...........................................................5 SWOT Matrix..............64 BIBLIOGRAPHY............................................................64 8....................................................................................63 8......................................................65  x ....4 THREATS...........................4 Threats.................3 OPPORTUNITIES...........................................................5 SWOT MATRIX........................................................................................................................................................63 8.....................................8................................................................................................................ .......................

and continuous encouragement through out my internship report making efforts. . who gave me the moral support needed for studies.  Our learned and erudite teacher Lecturer AFTAB KHAN Institute of Management Sciences faculty of Management Sciences. Bannu) who implicitly or explicitly helped me in my Internship Report. Bannu Ihsan Ullah Khan ( Wazir ) BBA – IT (Honors) (2006-2010) Exam No: 797 xi . Bannu for his inspiring guidance. keen interest. University of Science & Technology. Shakir Khan Wazir who pushed me every now and then to complete this report as soon as possible.  My family.  Lecturer Adil Khan. Bannu and faculty of Management Sciences for providing me the opportunity and support to accomplish my BBA-IT degree at Institute of Management Sciences.ACKNOWLEDGMENTS I am full of gratitude to:  Almighty ALLAH for giving me the life and energy to conceive and actualize the internship and this report.  Last but not the least I am highly indebted to our University of Science & Technology. University of Science & Technology.  All Management Sciences Staff (University of Science & Technology. and Lecturer Tariq Khan of Managements Sciences. University of Science & Technology Bannu for guiding me every now and then in preparing this report.  My Bachelor Friend Arif Iqbal 83.

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etc of the Study. The specific department is chosen for internship. and also I have discussed here the duties performed during the internship. we can learn a little about how the Digital Subscriber Line is set up. as the Scope of the Study. Following is the detail of the sequences. xiii . It has the data about the Historical Background of the Company. and the simple analog communication is going behind the curtains. The Section Two is about the Internship Department.PREFACE This report is prepared as a result of performing seven weeks of Internship in Multimedia & Broadband Department of Pakistan Telecommunication Company Limited. which has the managerial structure of the organization for nationwide as well as local. The Chapter Number Two is entitled as Organizational Introduction. This Report consists of THREE Sections. as a compulsory requirement for the completion of Degree of Bachelor in Business Administration & Information Technology. and a Brief Discussion about the Company’s Profiles which is cited from the Company’s Website. Limitations. and that how is it connected nationwide. . along with the facility of getting all this report in a Compact Disk as I already said that the modern time is to be digitalized so I provided the report in digital form too. it contains the information about the Internship Department. its Vision. having the data about the study conducted. The First Section is of Five (5) Chapters. i.e. where as: The Chapter Number One is entitled as Introduction to the Report. The Third Chapter is entitles as Structure of PTCL. And here is this department. Mission. services offered by the department. its managerial and technological structure. Core Values. in which the report is constructed. All these topics are covered in three chapters respectively. only with a view that the future time is only of the digital communication.

Ihsan Ullah Khan ( Wazir ) BBA – IT (Honors) (2006-2010) Exam No: 797 xiv . Opportunities. Where as Findings and Recommendations are in a separate chapter. which contains all the report in a soft form. Recommendations. The CD is having the auto – run capability. Microsoft Word 97 – 2003. Threats. saved in the format of Microsoft Word 2007. This report contains a CD (Compact Disc) at the end of it. Strengths. consisting of two chapters overall. and is easy to use.Section Three consists of the Findings. while the other topics in a separate chapter. . and also in a PDF format. and also the SWOT Matrix. Weaknesses.

com. and Adobe Acrobat Reader (PDF) format. winding the section with the discussion of the overall activities conducted during the internship (along with some screen shots of computer work done) at PTCL Bannu in its Multimedia and Broadband Department. During the internship. SECTION 2 is about the Department in which I conducted the Internship. introduction about the Organization.net. the Manager of Multimedia & Broadband Department. I straddled in the department of Multimedia & Broadband along with the field work associated with the department. which have the local and the nation-wide structure of the organization.pk xv . I was interviewed and hired by Mr. My internship started on 26/06/2010 and lasted for 8 weeks until 20/08/2010. Qurban Ali Khan2.EXECUTIVE SUMMARY The Company where I did my internship is called Pakistan Telecommunication Company (PTCL)1. PTCL islamabad. under Assistant Manager (MM&BB). along with the Services that are provided by the specified department at national and local level. Among the three sections in this report.ali@ptcl.pk qurban. with the official working hours starting from 9am to 5pm. There is a CD with this report which contains all this report in a Digital Form all in MS Word 2007. . the SECTION 1 contains Introduction about the study conducted. the Structures of the Organization. SECTION 3 which is the last section of this report consists of the Findings I did during the internship duration.ptcl. Recommendations that I though would benefit the organization. MS Word 97 – 2003. The CD has the Auto Run functions and is easy to Use. along with the SWOT Analysis and SWOT Matrix. 1 2 http://www.

...........................................................................................................................................................................................................................................................................................................................................................63 SWOT ANALYSIS.................12 STRUCTURE OF PTCL............................61 CHAPTER NO 8................SECTION 1 CHAPTER NO 1..............................................................................................................................................5 CHAPTER NO 3...............................................29 CHAPTER NO 6..........................................................................................................................................................................................................................................12 CHAPTER NO 4.......................................................................................................29 SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT..........37 CHAPTER NO 7.................................................................................................................................................................24 INTERNSHIP DEPARTMENT..............37 DUTIES PERFORMED DURING THE INTERNSHIP..................................63 ...............................................................................................5 ORGANIZATIONAL INTRODUCTION..................24 CHPATER NO 5........................................................................................61 FINDINGS AND RECOMMENDATIONS..................2 INTRODUCTION TO THE REPORT........................................................................................................................................................2 CHAPTER NO 2.................................................................

Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 2 . 5. 1 Introduction to the Report CHAPTER NO 1 INTRODUCTION TO THE REPORT I have prepared this report as an essential requirement for the completion of the degree of Bachelors in Business Administration & Information Technology (BBA-IT). 3. And so I have also selected their department of Multimedia & Broadband for my Internship. major initiatives have been taken by PTCL too to upgrade its network and also to introduce a range of new value added services like Broadband and IPTV.Section 1 Chapter No. To understand how the practical organizations apply the knowledge of the theories. In line with global trend and for meeting the emerging demand. 2. To see the practical world of what we studied during the four years program. a four year program from the University of Science & Technology Bannu. To study the organization for its function and analysis on the basis of the study. 1. To fulfill the requirements for the degree of the Bachelor of Business Administration & Information Technology.1 Reason for selecting the specific industry The Telecom Sector is spreading all over the world and it is going to be the essential part of the lives of the humans. To make recommendations on the basis of the study done. 1. It has to be written after the completion of seven weeks internship. which is a necessary part of the degree completion with the aim to provide the students with actual life experience and use their knowledge in practical. It is going through a process of rapid change in the world of technology. 4.2 Purpose of the Internship There are many reasons: 1.

Staff Training program guides Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 3 . Some of these methods are as follows. Some of the methods I used are discussed below. i. Router Configuration vi. LAN Installation vii. Complaint Handling viii. such as: 1.4 i. Marketing iv. Informal interview from the customers 1. Advertising Methods of Collecting Data I have collected the data for this report in many ways. Maintain the DSL iii.Section 1 Chapter No. Marketing iv. PTCL Brochures ii. Internship reports of seniors and friends iv. I straddled in the department of Multimedia & Broadband along with the field work associated with the department. I used Primary data. PTCL Website iii.4. Discussions with the officers iii. Maintain the LAN ii. Self Observation ii.3 Scope of the Study During the internship.4. DSL Installation v. as well as secondary data for completing the task of report writing about my internship.2 Use of Secondary Data I also used Secondary Data for completing the report writing. 1 Introduction to the Report 1.1 Use of Primary Data I used Primary Data for completing the report by the following ways: i. 1.

There were so many hurdles but I mention only those which seems to be important to be discussed here. ii. No guidance from the university about how to conduct the internship.5 Hurdles in the Study I also faced some hurdles during the making of the report.Section 1 Chapter No.  Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 4 . Some of these hurdles are: i. making it difficult for them to understand technical things. The internees are not provided with opportunities of doing things themselves during internship. iii. 1 Introduction to the Report 1. Such as traveling to customer premises in the field work and the advertising were done by the internee’s own expense. Limited Financial and Technical Resources also affected the study.

finally in 2006. it Finalized its Telecom Policy. after which in 1996. (PTCL) is proud to be Pakistan’s most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data. further in 1998. Whether it is an office in the largest city of Pakistan or a home in a small village. internet. It also announced in year 2003. Some of its services are named below:  Broadband  IPTV  EVO Wireless  Dialup Internet  Telephone PTCL is established since 1947 by establishing Posts and Telegraph’s Department. proceeding to establishing Pakistan Telegraph and Telephone Department in 1961. PTCL became listed in all stock exchanges of Pakistan. the Telecom Deregulation Policy. and Internet Services started on the name of Ufone and PakNet. video-conferencing and carrier services to consumers and businesses all over the country with more the 2000 exchanges all providing at least the fixed line network and the dialup internet service.Section 1 Chapter No. Etisalat (The Telecom Company of United Arab Emirates) took over its Management and it is still holding the status of backbone for country's telecommunication . 2 Organizational Introduction CHAPTER NO 2 ORGANIZATIONAL INTRODUCTION 2. then in 1990-91. It has reached its service to almost every part of the country. its subsidiaries of Mobile Services. coming to the year 2000. PTCL is present in every corner of Pakistan to serve its customers providing several services. it went to become Pakistan Telecom Corporation.1 Introduction & Historical Background of PTCL PTCL is largest telecommunication company of Pakistan.

ptcl.php?NID=90) p.com. By becoming partners in innovation. We are striving towards mobilizing the world for the future. 2.2 Mission To achieve our vision by having:  An organizational environment that fosters professionalism. .1 Vision To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'.1.1. The future is unfolding around us. (Pakistan Telecommunication Company Limited. In times to come. 2. http://www. motivation and quality  An environment that is cost effective and quality conscious  Services that are based on the most optimum technology  "Quality" and "Time" conscious customer service  Sustained growth in earnings and profitability 2. 2 Organizational Introduction infrastructure despite arrival of a dozen other telecoms including telecom giants like Telenor. we are ready to shape a future that offers telecom services that bring us closer.Section 1 Chapter No. China Mobile. and others.3 Core Values  Professional Integrity  Customer Satisfaction  Teamwork  Company Loyalty 2.2 Company Profile The following data is added here as the Company’s Profile. we will be the link that allows global communication. Wateen Telecom.1.pk/aboutusc.

UAN. 2.2. Digital Phone Facilities/ Modification Charges. 2 Organizational Introduction PTCL is all set to redefine the established boundaries of the telecommunication market and is shifting the productivity frontier to new heights. town and village of Pakistan with over million installed lines.5 million POTS ports with more than 250. More importantly we want them for their better living standards with increased values in this ever-shrinking globe of ours. 2. Audio Conference Service. We are setting free the spirit of innovation. Call Barring. just as it has been over the past six decades.2.1 Business & Corporate Users: For clear communication the first choice of business circles is PTCL telephone for local. . UIN. nationwide and international calling. 0900-Preminum rate services. Teleplus(ISDN/BRI).000 Broadband ports in 13 major cities. The network has over 0. ISDN (Policy). call-forwarding.2. VPN-Virtual Private Network. Digital Cross Connect (DXX). Now you get options like Caller-ID.Section 1 Chapter No. PTCL is going to be your first choice in the future as well. Today businesses can have 10-100 lines with modern day services to meet their needs. to name a few. we demand instant access to new products and ideas. Today.3 Nationwide Infrastructure: We have the largest Copper infrastructure spread over every city. 2.2 Other business specific services include: 0800-Toll free number. callwaiting. for millions of people.

DSL etc to customers nationally. an undisputed leader in satellite communications. LDIs. ISPs. PTCL launched its state of the art satellite service (Skylink). Furthermore to provide connectivity to operators in the extreme remote areas of the country.400 km fully redundant. It connects over 840 cities and towns with 270G bandwidth. fiber optics DWDM backbone network. We provide all carrier services.2. also IMWE submarine cable will be added by the end of the year. together with an array of key support services.Section 1 Chapter No. . PTCL satellite service (Skylink) is provided using the Intelsat Satellite System. 2. in addition to providing IPLC bandwidths to connect you internationally through our four international gateways and SEA-ME-WE3 and SEA-ME-WE4 international submarine. we provide the core infrastructure services to the cellular. Local Loop operators.2. This will enable our customer to offer their own branded WLL. right from inter-connects and telehousing to DPLC and IPLC connectivity. 2 Organizational Introduction 2. Call Centers and payphone operators.6 White Label Services: PTCL customers can now provide uninterrupted services to their clients without undertaking large scale investment in infrastructure or developing expertise in their own network.4 National Long-haul Core Network: We have over 10. 2. Our interconnect services are provided from our 3200 exchange locations that connect your carriers networks domestically.2.5 Carriers Services As carriers-carrier. PTCL White Label Services are focused on speed and simplicity at minimal capex.

With its entry in this market segment. PTCL recently doubled its broadband speed for all its existing and new customers at the same price. FREE dial up service for its Broadband customers and FREE access to movies.Section 1 Chapter No. FREE modem and installation. educational and religious content on PTCL’s entertainment portal ‘BUZZ’.7 Broadband Pakistan: PTCL Broadband is the largest and the fastest growing Broadband service in Pakistan.ptcl. Unique offers that makes PTCL’s Broadband unmatchable are special packages for the student segment. by launching a digital interactive television service for the first time in Pakistan. In addition. gaming. leading the proliferation and awareness of Broadband services across Pakistan. PTCL opened up a broadband culture in Pakistan. 2 Organizational Introduction 2.8 IPTV Service (Smart TV): Using its state of the art Broadband network. PTCL entered the media sector on 14th August 2008. PTCL also offers multiple FREE personalized e-mail accounts exclusively to its broadband users. by geographically bringing the service within the reach of a common user across Pakistan and by continuous improvements in customer care for the service.000 Broadband customers in over 150 cities and towns across Pakistan. PTCL made the broadband technology affordable by lowering the barriers to entry.2. PTCL has acquired over 150.2. music. In less than two years of it launch. . cricket matches. making 1 MB as its minimum offered speed. classical Pakistani dramas. For a connection you simply dial 0800 8 0800 or visit www. Employing the IPTV (Internet Protocol TV) technology.pk 2. where till a couple of years back there was very little awareness in the country about broadband & high speed internet services. PTCL brought Pakistan in the list of a few countries across the globe that offer this state of the art interactive TV service to its subscribers.com. (made exclusive only to PTCL Broadband subscribers).

covering over 10. corporates.9 Pak Internet Exchange: It is the only IP enabled network with 40 (number increase) point-of-presences (POP) in 26 cities.6M.Section 1 Chapter No. The service for now is available in four cities Karachi. ours is the largest WLL network with a capacity of 2.2. V-fone can be bought from our franchises or by dialing 1236 and it will be delivered within 48-72 hours. The network is already enabled for Voice. narrow band users.000 urban & rural areas.25 million V-fone customers. 2. the service includes Interactive Television.10 V-fone: PTCL also continues to be the largest CDMA operator in the country with approximately 1. . All PTCL Broadband users.6kbps) and EVDO Broadband. 2 Organizational Introduction Branded under ‘PTCL Smart Line’. Lahore and Rawalpindi Islamabad however is planned to be expanded to all the major cities and towns across Pakistan during the year 2009. the most revolutionary section of this offering is the ability to ‘rewind’ and ‘pause’ live TV channels. the ability to block / unblock any TV channel for parental lock and the ability to search through video on demand content. video and videoconferencing services and for voice of LDI. and ISP are connected to this network. It offers fixed wireless telephone for your homes & business. Broadband and voice telephony all at the same time on PTCL’s telephone line. data. Dialup-Internet access (153.2. With CDMA2000 1X technology. 2. mobile operators. Currently PTCL Smart TV offers its viewers over hundred live channels and over 350 local and international Movie titles ‘on Demand’. The existing 16G active bandwidth is used for internet. Besides offering the highest digital quality TV picture.

SMW-3 cable connects 39 cable landing stations in 33 countries and four continents. SMW-3 is the longest system of the world with a total length of 39. Satellite Communication: PTCL has Intelsat Standard Earth Stations near Karachi and Islamabad. The link between any two destinations is STM-1. . SMW-4 Submarine Cable System: SMW-4 is a relatively new submarine cable system (inaugurated in December 2005) and links 14 countries with 16 landing stations across Europe. The system is using Terabit DWDM technology to achieve. The Cable system is 13.000 km long with 10 landing points in 8 countries.11 International Network SEAMEWE-3 Submarine Cable System: PTCL is a member of SEAMEWE 3 Cable Consortium with its Cable Landing Station at Karachi. SMW-4 is designed for relatively higher traffic volumes. I ME WE cable details and Status with Map: IMEWE Submarine Cable is a Tera bit capacity submarine cable system connecting India to Western Europe through Middle East. 2 Organizational Introduction 2. There are four Intelsat Standard B Earth Stations at Islamabad.2. Skardu and Gwadar. These installations provide the diversity for International voice connectivity and also work as Hub for domestic satellite users. Gilgit.Section 1 Chapter No.000 Km. Middle East and Asia.

EVP (Operation).Then there is a chain of Executive Vice Presidents (EVPs) like EVP (Finance Central). There are also Regional Heads (General Managers) to head PTCL Regions then come the Senior Managers (Operations). i.1 Structure of Organization An Organizational Structure clarify the roles of personnel of an Organization and to determine who has to do what task. there are also EVP (Operation). There are also Senior Managers Finance. 3 Structure of PTCL CHAPTER NO 3 STRUCTURE OF PTCL 3. which is responsible for what. Computer Programmers. who is to report to whom and to remove the obstacles for performance caused by confusion and uncertainty of job assignment as well as to make easy decision-making and communication networks reflecting and supporting organization objectives. and SEVP (Human Resource Management).Section 1 Chapter No. Account Officers. Headquarters at G-8/4. Then come the SEVPs (Senior Executive Vice Presidents). EVP (HR) etc who are heading the other regions of PTCL in major cities country wide. Apart from these EVP. Engineers to look after the telecom system of Regions. EVP (HR Central). SEVP (Finance). Senior Engineers (Operations). Marketing Managers. . EVP (Accounts). and EVP (Revenue). SEVP (Marketing & Business Development).e. Then there are Senior Managers. Deputy Directors. SEVP (Operations). Islamabad. Account Officers and Accountants to Handle Regional account and billing matters. and IT Specialists etc. EVP (Marketing). Assistant Account Officers. Training & Research). Then there are Chief Engineers and General Managers at H/Qs who report to their relevant EVP. Assistant Directors. SEVP(Technical). EVP (Information Technology. Manager HR & his staff are responsible to take care of Personnel affairs at Regional Level. Financial Analysts. objectives to be achieved. The head of Pakistan Telecommunication Company Limited is called "President". All these are appointed at Pakistan Telecommunication Company.

Drivers. All the staff is recruited by the HR Department headed by SEVP HR. These Regions provide Telecommunications services to the customers in their respective areas.  Switching network Central region Lahore. The HR experts are responsible for hiring & to further streamline its recruitment process.  Lahore Telecom Region (North). each headed by a General Manager.  Hazara Telecom Region Abottabad. Telecom Technicians. 3 Structure of PTCL In non-gazetted staff there are Engineering Supervisors Operations/Switching/Power plant/Optical Fiber system/M.W Media. Apart from these.  Faisalabad Telecom Region  Southern Telecom Region-I Hyderabad  Southern Telecom Region-II Karachi  Southern Telecom Region-V Sukkur  Western Telecom Region Quetta. .1 Main Offices The Head Office of Pakistan Telecommunication Company Limited is situated in Sector G-8/4. Key Punch Operators. Account Assistants.  Rawalpindi Telecom Region. Wire Men. PTCL has an Optical Fiber Construction Region Lahore and Optic Fiber System Islamabad. Islamabad. Lower Division Clerks.1.  Northern Telecom Region-I Peshawar. Naib Qasids and Peons etc. Exchange Cleaners. Line Men. Upper Division Clerks.Section 1 Chapter No. Stenographers. Besides.  Lahore Telecom Region (South). which is headed by the "President". 3. it has Regional Headquarters like:  Islamabad Telecom Region.  Multan Telecom Region. Assistants.

3 Structure of PTCL 3.Section 1 Chapter No.2 PTCL Head Office Organizational Chart Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 14 .1.

Line man etc. Stenos etc. L.M (A/N(D&M)) Internship Internship Department Department S.M Assistant Clerks CPE installers S.D.3 Department Organizational Structure G.E(switch) S.E Cord S. 15 .M(HR) S.C.M Engineer D.A.M(Fin) Business Manager A.A.O Ass: B.O E. T.O E.1.S (Switch) E.M(Switch) S.O.Section 1 Chapter No.M(MM&BB) Manager S. Internship Report on Pakistan Telecommunication Company Limited Line man. Tech: Department: Multimedia & Broadband Cable etc.D.C. Wire man etc Tech:.S develop R.W S. Cable. Tech:.S (Bus) U.D.W Engineer A.M(D&Sp Project) Engineer S.E (as above) A. 3 Structure of PTCL 3.D.M(Ops) S.

3 Structure of PTCL Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 16 .Section 1 Chapter No.

1 Switching Technology There are 7 different kinds of switching technologies currently operational in PTCL network.ali@ptcl. I did my internship in DSL department so I am mentioned the names of only concerned designations and the department structure is highlighted in the chart above. Pakistan Telecommunication Authority (PTA) issued a license to Pakistan Telecommunication Company Limited for the provision of telecom services within Pakistan to private sector and the general public as the Federal Government may determine and during the exclusivity period of the Pakistan Telecommunication Company Limited (PTCL) specified in above-mentioned Act. 2008). PTCL has largest network and huge infrastructure for it's more than 4.S telecom  ZTE 3 Email: qurban.pk Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 17 . 3 Structure of PTCL Note: so in the above structure I have scaled from SM.161users as on (Mar. PTCL has 25 years license to provide telecom services in Pakistan with Stake in the Company with about 62% equity.405. Dawar Technical & Operational Network Pakistan telecommunication corporation under the act of 1996.2 Senior Manager(SM)  Esa Khan (DIK) Manager (MM&BB)  Yaseen Khan3 Assistant Manager(AM)  Tariq Ayaz CPE Installers  Fahad Burhan. 3.  Alcatel  Siemens  NEC  Erricsson  Huawi  J.Section 1 Chapter No.net. Irfan khan. till CPE installers.2. 3.

This system further supports the upcoming project of PTCL WLL (wire less local loop).1 Computerized Fault Management System This feature of PTCL improved network & is being used to register & rectify Land Line Faults in a computerized way. Broad Band Services & IPTV. 3. 3. 21-22) Pakistan Telecommunication Company Limited (PTCL) is a prime provider of telecom voice and data services within Pakistan. pp.2 Launch Of IN Platform To augment the capacity and introduce additional value added services a new Intelligent Network (IN) Platform was launched in October 2003.2. This system was working in few cities but now it is available all over the Pakistan.This platform has higher capacity for prepaid calling cards and provision for introduction of new services.2.2. During the year 2008 PTCL installed capacity was 4940154 but now in current year the installed capacity is improved. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 18 .2.2.2 Technical and Operational Milestones PTCL is continuously improving it network.2.3 Optical Fiber Junction Access Network To further support the launch of new services the optical fiber junction access network has been in implementation phase. PTCL achieved 100% digitalization in this year.2. 3.Section 1 Chapter No.2.2. 3. Oct-Dec 2008. 3.4 Network Operation Center (NOC) (Pakistan Telecommunication Company Limited. 3 Structure of PTCL With these different switching technologies PTCL is running its huge network and providing different communication facilities to its customers.

PTCL has embarked on a major investment program in a Network Operations Center (NOC). fault resolution is ad hoc and inefficient. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 19 .Section 1 Chapter No. Fig. monitor and manage the entire PTCL Network  To enhance and optimize Network Management through a transparent and centralized platform  To create a highly available. PTCL currently faces serious operational challenges:  Since there is no centralized network management. 3 Structure of PTCL As Part of its ongoing infrastructure development. NOC application launched The purpose of NOC is:  To control. service restoration takes a long time  There is no mechanism for root cause analysis Through the NOC PTCL have been able to address these issues with:  A complete convergence of entire Network on a single platform  Proactive identification and resolution of faults through:  Real-time Network Monitoring & status visibility. adaptable and fault resilient network that can meet the market demand and provide customer satisfaction Due to the absence of a NOC.

Further. Employees Monitoring the Network A Fault resilient and highly available Network is a direct result of NOC. However the NOC platform has also been used to diversify the services and customer base to increase revenues. 3 Structure of PTCL  PTCL have been able to increase network availability through:  Enhanced Quality of Service and centralized performance statistics and reporting mechanism. IPTV.  NOC is used for provisioning of SLA support for all domains. Triple Play provisioning and complaint handling.  Management of DXX corporate customers and outsourced Data Centers. NOC has been used for:  Modifications of SOPs for:  DSL.Section 1 Chapter No.  BNCC has been integrated for resolution of complaints reported by the customers. Performance management statistics are being used to conduct a trend analysis and reengineer the network.  Increased Accountability and Transparency  Through escalation policies. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 20 . work orders and maintenance of secure activity logs Fig.

NGN and Triple Play Fiber Cut Scenario On average PTCL experience hundreds of fiber-cuts in a month. PIE. DXX. Employees at work on NOC Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 21 . Signaling. TDM/. cable cut blinks on the screen and hundreds of critical alarms pop up on the screen. the correlation rule kicks in and the alarms are associated and consolidated into a single root cause alarm. A TT is automatically generated identifying the affected cable section between two NEs. 3 Structure of PTCL Civil Works NOC in PTCL The main NOC is located in the CDDT Building. Network Domains that have been integrated into NOC: WLL. Islamabad. As a result PTCL have automated the root cause analysis process for this scenario: When the system detects a fiber cut a siren goes off. TXM. There are 3 regional NOCs in Lahore. IN. RWP and Karachi respectively. Fig.Section 1 Chapter No. OFAN. Disaster Recovery shall be done in Karachi. Switching.

verified and closed within a stipulated time frame. 3 Structure of PTCL An automated notification is dispatched to the responsible coordinator via time stamped SMS and EMAIL. Complete visibility of the network. the escalation process is triggered and senior management is notified with an SMS and email for apporpriate action. intelligent root cause analysis and defined SOPs for work order dispatching and escalation are the core tools that shall allow the NOC to provide a robust network making PTCL a landmark of excellence in the world of telecom. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 22 .Section 1 Chapter No. The coordinator then issues a work order for fault resolution. IOf the fault is not resolved.

................................61 FINDINGS AND RECOMMENDATIONS........................................................................................................................................................24 CHPATER NO 5.2 CHAPTER NO 2......63 ........................................................................................29 CHAPTER NO 6.........................................................................37 CHAPTER NO 7......12 STRUCTURE OF PTCL..............................................................................................24 INTERNSHIP DEPARTMENT....................................................29 SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT.................................................................................................................................................................................................................................................................................................63 SWOT ANALYSIS.....5 CHAPTER NO 3...............12 CHAPTER NO 4.............................................................................................................................................................................................................................................................................................................................37 DUTIES PERFORMED DURING THE INTERNSHIP.................2 INTRODUCTION TO THE REPORT..................................................................................................................SECTION 2 CHAPTER NO 1........................................................................................................................................................................................................61 CHAPTER NO 8....................5 ORGANIZATIONAL INTRODUCTION............................................................................................................

1 Name of the Department The name of the Department where I did the Internship of seven weeks duration was Multimedia and Broadband. I was under the supervision of Assistant Manager.M(Switch) S. and was hired for the Internship by Manager MMnBB.M (D & Sp Project) S.M CPE installers Fig: Managerial Structure of the Department Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 24 .2 Managerial Structure of the Department President SEVP EVP G. Its acronym is MMnBB.M(MMnBB) Manager S. 4 Internship Department CHAPTER NO 4 INTERNSHIP DEPARTMENT 4.M(Fin) A.Section 2 Chapter No.M(HR) S.M (Functionality & Administration) Internship Internship Department Department S. 4.

Section 2 Chapter No. I did my internship in DSL department so I am mentioned the names and designations of employees of that department only. 4 Internship Department In bannu there is no GM so in the above structure I have scaled from SM. Irfan khan. 4. and the department structure is highlighted in the chart above.khan@ptcl. Functional and Administrative.e. till CPE installers and the SM report to two GMs i.net.3 Senior Manager(SM)  Esa Khan (DIK) Manager (MMnBB)  Yaseen Khan4 Assistant Manager(AM)  Tariq Ayaz CPE Installers  Fahad Burhan.pk Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 25 . Dawar Technological Structure of the Department Inside Plant Optical Fiber Server DSLAM MDF Primary Cable Demarcation Pole Customer Cabinet Outside Plant 4 Email: yasin.

Section 2 Chapter No. 4 Internship Department Fig: Broadband Pakistan Structure Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 26 .

The Basic function of MDF is to interconnect the main equipments which are present inside the exchange with the cables which are going to the subscriber (customer). high capacity connection to the Internet. MDF (Main Distribution Frame) (Sajjad Imtiaz. Because cable-modem users generally share a network loop that runs through a neighborhood. 4 Internship Department 4. high-speed connection to the Internet. They are connected to the whole world and through them. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 27 . The DSLAM provides one of the main differences between user service through ADSL and through cable modems.Section 2 Chapter No. adding users means lowering performance in many instances. 2009. 9-10) The DSLAM at the access provider is the equipment that really allows DSL to happen.1 Working Server The servers located at different places in Pakistan gets data from the Internet. A DSLAM takes connections from many customers and aggregates them onto a single. meaning that users won’t see a performance decrease as new users are added – until the total number of users begins to saturate the single. the Pakistani Nation connect to the Internet. In addition. At that point an upgrade by the service provide can provide additional performance for all the users connected to the DSLAM. pp. the DSLAM may provide additional functions including routing or dynamic IP address assignment for the customers. 2008-09) MDF stands for “Main Distribution Frame”. ADSL provides a dedicated connection from each user back to the DSLAM. and different varieties of protocol and modulation in the same type of DSL. DSLAMS are generally flexible and able to support multiple types of DSL in a single central office.3. DSLAM (Digital Subscribers Line Access Multiplexer) (Pakistan Telecommunication Company Limited.

The Primary wire may contain 200 up to1200 pairs. DP is located at the “Telephone Pole”. Inside Plant MDF is actually the point where the Local Exchange ends. Construction of MDF MDF is actually a long steel rack which is accessible from both sides. which go towards 10 subscribers. Outside Plant All the cables. Cables coming from exchange (Switch room) are terminated at the horizontal blocks whereas cables coming from external network are terminated at vertical blocks. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 28 . 4 Internship Department The wire coming from “MDF” and “Cable Chambers” is called as “Primary Wire”.Section 2 Chapter No. The wires which are coming out of DP are called as “Drop Wires”. cabinets till the DP are referred as the “Outside Plant”. On one side of the steel rack Termination blocks are arranged horizontally and at the other side the termination blocks are arranged vertically. DP: DP is abbreviation of “Demarcation Point”. towers. One DP contains 10 connections or pairs of wires coming from it. poles. The wire coming out of the cabinet to the DP is called as Secondary wire. so the Local exchange and MDF are the basically “Inside Plant”. Cabinet It’s a metallic bar from which further connections to the subscribers are given.

Experience the Internet at its fastest with high-speed access from Broadband Pakistan.1 Broadband Pakistan (Pakistan Telecommunication Company Limited.pk/contentp.Section 2 Chapter No.php?NID=190) PTCL is now the leader in consumer broadband in Pakistan.ptcl. 5. p.1 Services Nationwide At National Level it provides its customers with the following services. simultaneously.com. http://www. enjoy Voice service over the same telephone line without any extra cabling Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 29 . leading the country into 21st century. 5 Service by Multimedia and Broadband Department CHPATER NO 5 SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT Multimedia and Broadband department of the PTCL offers some services. which are discussed below: 5.1.

spam free service. Where every PTCL Broadband Connection get a free Personalized e-mail ID for life and enjoy the most reliable. Features  Cost effective Always On Internet access  High speed data download  Unlimited download  Free Modem  Free Installation  Convenient ordering on phone and web  No upfront charges Free E-mail and anti spam service for Broadband Subscriber Pakistan oldest and largest IP service provider brings you a mark of association. famous cricket matches.  Broadband keeps you connected to high speed internet all the time. Highlights:  PTCL broadband customers will get a free for life personalized e-mail account with 50mb of space.  PTCL achieving the important milestone of taking broadband into over 167 cities/towns across Pakistan Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 30 . classical Pakistan plays. 5 Service by Multimedia and Broadband Department connections! Broadband Pakistan offers DSL service with unmatched reliability. educational and religious contents exclusively for PTCL broadband customers.Section 2 Chapter No. affordability and connectivity. music.  Economical packages for students  Special packages for corporate and individuals  Access to free movies.

PTCL Buzz has a huge library of content including the best of English and Urdu movies.php?NID=145) Launched for the first time in Pakistan using the flexible Internet Protocol (IP) technology. listen to religious Naats and lots of fun.com. Online learning. Sports. p. listen or download melodies. PTCL’s Smart TV is service which allows customer to be more interactive and more in control with their TV service as compared to conventional TV broadcast or cable TV.ptcl.Section 2 Chapter No. Gaming.pk/aboutusc. Smart TV delivers television programs to households via broadband connection and requires a Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 31 . it is entertainment and fun! PTCL BUZZ is an entertainment portal which is FREE & EXCLUSIVELY AVAILABLE only for PTCL broadband users. Now your DSL connection is much more than just speed. 5 Service by Multimedia and Broadband Department Broadband Entertainment Portal (PTCL BUZZ) Now PTCL offers Pakistan's First Entertainment Portal completely free for its DSL Customers. PTV Plays. Live radio.1. songs. dramas. 5.2 Smart TV (Pakistan Telecommunication Company Limited.000 songs to choose from. Religious programmes and over 10. Experience true broadband entertainment. Cricket Matches. http://www. watch classic movies.

These advanced features include Time Shift Television (TSTV). 5 Service by Multimedia and Broadband Department subscription. Viewers have full control over functionality such as rewind. a play or a sporting event. This function will be available to the TV viewers for the first time in Pakistan and only through the PTCL Smart TV service. Near Video on Demand (NVoD) and many more interactive features. Electronic Program Guide (EPG). Global Television Channels.Section 2 Chapter No. watching the missed part and then coming back to live action. pause. and so on.  Watch 100 plus digital quality TV channels. You will now be able to:  Playback / Rewind live TV channels at any time  Parental Lock facility on any channel  Search and select favorite programs by using ‘Electronic Program Guide’. fast-forward. Restriction is enabled by assigning a password to particular channel(s) thus empowering parents to control the content their children can watch. a set-top box. Parental Control This feature enables parents to restrict certain channels which are not suitable for juvenile viewing. Video on Demand (VoD). Features and Benefits of ‘Smart TV’ Smart TV provides advanced features and services that are not possible with traditional broadcast television systems. Time Shift Television (TSTV) Time Shift Television is an exciting feature that allows viewers to playback live TV channels at any time they want.  Watch DVD quality movies on demand from our library of over 500 titles. Parental Control. he can view it by ‘rewinding’ that particular channel (displaying the symbol ). and offers key advantages over existing cable TV. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 32 . So when the viewer misses an important part of a movie.

etc. channel. NVOD (Near Video On Demand) NVOD is another exciting feature working like a community TV Channel. for example. A film that is chosen. on payment whereas NVOD is like community cinema available to all Smart TV customers at no extra cost. 5. It is an on-screen guide to schedule broadcast television programs. changing password and managing favorites.3 EVO Wireless Broadband (Pakistan Telecommunication Company Limited. Difference between VOD & NVOD is that VOD is a personalized service catering only to individual needs. It also provides access to billing details. and discover content by time. customer feedback plays a pivotal role in content selection.Section 2 Chapter No.php?NID=199) Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 33 . The play out of the selected movie starts nearly instantaneously on the customer's TV. VOD (Video On Demand) Video on Demand is a service that provides end users to interactively request and receive videos. title. http://ptcl. allowing viewers to navigate.pk/contentb. will be available for multiple viewing during 24 hours without any extra charge. A number of channels are allocated for NVOD. Popular or recently released movies and programs are played on NVOD channels and are available to all Smart TV viewers. p. select. In case of NVOD channels. genre.1. VOD permits a customer to select a program from a catalogue using EPG (Electronic Program Guide). 5 Service by Multimedia and Broadband Department EPG (Electronic Program Guide) Electronic Program Guide (EPG) is an extremely responsive and feature-rich application that manages viewer interaction during channel and program selection.com. by use of their remote control.

easy to move  Provides superior Value and Quality of service through Reliable. There’s no end to your imagination nor to what you can do with Evo.Section 2 Chapter No. web casts.Compatible with Desktops & Laptops.  Plug & Play .  USB Interface . Lahore & Islamabad/Rawalpindi . Highavailability network  Supported OS: Windows 2000 / XP / Vista/Mac OS.  Superior 3G experience.  Average download speeds from 300 kbps to 500 kbps!  Access rich media applications like live video streaming.  Broadband Internet in your pocket  Unlimited downloads!  EV-DO Roaming in Karachi.  Mobility/ Portability: Internet on the go . Just plug and play or work at home. Secure. Benefits Never Before Speed: Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 34 . images/ videos/ files sharing etc.whenever and wherever  High speed internet experience: Supports entertainment services such as music. in the office or anywhere in between.Instant Connectivity Features  Enhanced 3G network technology for faster downloads and browsing.Nationwide Roaming through automatic switch over to 1 X in non EVDO Coverage areas. online games and a host of other applications. 5 Service by Multimedia and Broadband Department Experience the evolution of the broadband revolution with PTCL Evo . video streaming.the ultimate solution for high speed internet access on the move.  Simplicity: Faster deployment.

Unlimited Downloads: With Evo Wireless Broadband you get Unlimited Downloads! There is no limit to the amount of data you can download or upload. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 35 .Section 2 Chapter No. Since there is no limit to your imagination so why should there be any limit to what you can do with Evo! Hassel free/Wireless: With Evo sleek and stylish devices. you are now completely free from wires. Plug and Play: All you now need to do is just plug the USB Modem/PCMICA into your Laptop / Desktop PC and you are ready to access a whole new world of high-speed internet connectivity. USB Interface: With the USB port interface you can now simply plug the USB Modem device into either a Laptop or your Desktop PC and get ready to access high-speed internet connectivity. Internet on the Go: You now have the convenience of being able to access PTCL Evo Wireless Broadband from wherever you are. 5 Service by Multimedia and Broadband Department With PTCL Evo Wireless Broadband’s 3G network technology you now have access to internet at super fast speeds using the new USB Modem & PCMICA card. Multifunctional Device: The device also supports your Laptop / Desktop PC earphone and microphone. By inserting a Vfone RUIM you can use your Evo device to make/receive voice calls or send/receive SMS.

certification-level IT. To promote and introduce this valuable service. Broadband and Vfone customers.Section 2 Chapter No. 5.2 Services in Bannu Of the Above Nationwide services. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 36 . to corporate clients. Serebra Connect. desktop and professional development courses through the internet. 5 Service by Multimedia and Broadband Department 5. but also give you free access to hundreds of work opportunities posted by businesses worldwide on their free website. EasyLearning will not only fulfill the Corporate Social Responsibility for PTCL but will literally promote other services and products of PTCL like Broadband.1. p.4 E-Learning Portal (Pakistan Telecommunication Company Limited. the better the opportunities you will get. 15) E-Learning is a comprehensive easy-learning program that delivers more than 1500 affordable. anywhere for a fraction of the cost of class-based training. Bannu (Where I did my Internship) have only the service of Broadband Pakistan. Allowing you to learn anytime. You can start earning income from your skills immediately after graduating. Oct-Dec 2008. Vfone etc. EasyLearning courses not only provide you with new skills that improve your prospects in life. The more skills you have. PTCL teams have conducted free distribution of Easy Learning Cards to Educational Institutes.

Customers either have to call to the office or they can also walk in to the office and place the order.1.2 Customer as a Student The following information are taken when any student place an order a.1 Taking Orders from Customers: I used to take the orders from the new customers. Father Name: c.1. Mobile No: e. Registration No in the Institute: 6. Phone No: d.1. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 37 . University/College c.1.3 Forms The following one or two forms are used (2nd form for student package if required) for the collecting of order.1. These duties assigned to me are listed below. Address: f.Section 2 Chapter No. 6. I performed some duties at the office of the Multimedia and Broadband.1. 6 Duties Performed During The Internship CHAPTER NO 6 DUTIES PERFORMED DURING THE INTERNSHIP 6.1. Name: b. 6. Student Name: b. PTCL Bannu.1 Office Work During my internship.1 Regular Customer The following information are collected from the customer a. Package to choose: 6.

Section 2 Chapter No. 6 Duties Performed During The Internship Form No 1 Ordinary DSL Apply Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 38 .

6 Duties Performed During The Internship Form No: 2 Student Package DSL Apply PAKISTAN TELECOMMUNICATION COMPANY LIMITED To Whom It May Concern It is certified that Mr./Miss _______________________________________________ S/D/O __________________________________ Registration No: _______________ student of Class/Grade _____________ of this institute/School/College ___________________________________________________ This certificate is issued to him/her for the PTCL DSL connection “Student Package” against Telephone No. _________________________ Father/Guardian’s Signature (Full Name & NIC No) _________________________ Principal/Head of Institute (Seal and Signature) Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 39 . 0928 .Section 2 Chapter No.___________________ with the permission of his/hers father /guardian.

I used to work on the Computer to enter the information into the database and to issue a username and password for the customer along with the allotment of ADSL Modem The Following Screen Shots of the Computer Software which were used Fig: Computer Software Screen 1 Fig: Computer Software Screen 2 Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 40 . 6 Duties Performed During The Internship 6.Section 2 Chapter No.1.2 Order Entry into the Database After taking of the order.

Section 2 Chapter No. 6 Duties Performed During The Internship Fi g: Computer Software Screen 3 Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 41 .

3 Complaint Management System Handling The officers also used the software system to manage the complaints of the customers.1. 6 Duties Performed During The Internship Fig: Computer Software Screen 4 Fig: Computer Software Screen 5 6.Section 2 Chapter No. This Software was called Complaint Management System (CMS) The following are the screen shots of the software used for this purpose: Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 42 .

Section 2 Chapter No. 6 Duties Performed During The Internship Fig: CMS Screen 1 Fig: CMS Screen 2 Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 43 .

1. the complaint was assigned to Linemen or CPE Installers as required and then notification issued accordingly.4 Email Service used: The officers also used and online Email application in their offices for contacting with their higher Managers or Bosses.Section 2 Chapter No. 6 Duties Performed During The Internship Fig: CMS Screen 3 From this software system. Following is the Login Screen Shot of the Online Email Software System. 8. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 44 .

6 Duties Performed During The Internship 6.1 Modem Used:  Home Gateway EchoLife HG510 Front Panel: Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 45 . write down the username and password of the customer. I used to take the Modem issued. and prepared to do the installation. I performed some duties at the field.Section 2 Chapter No.2 Field Work During at internship.1 Installation: I performed Installation for the customers who placed orders the day before. These duties are mentioned below: 6.2.2. 6. but I mention here only one modem’s setting.1. There are different methods to do the installation for different modems.

Section 2 Chapter No. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 46 . 6 Duties Performed During The Internship Description of Front Panel: Indicator POWER LAN 1-4 Color Green Green Green Status On Off On Blinking Off ADSL Green INTERNET Green Description The HG510 is powered on The HG510 is not powered on The Ethernet Interface is connected Data is being transmitted through the Ethernet port The Ethernet Interface is not connected with the network cable On The HG510 is activated Blinking The HG510 is being activated Telephone line is not connected or the next Off activation is being prepared WAN is connected and no data transmit On through the ADSL interface Blinking Data is transmitting Off Fail in the bridge/router mode Rear Panel: Description of Rear Panel: Interface/Button Description It is used to connect with the Modem interface of a ADSL splitter.

Section 2 Chapter No. It is used to power on/off the HG510. 6 Duties Performed During The Internship 6. in order to make it able for the single PC to connect to the World Wide Web. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 47 . all your customized settings LAN 1 – 4 POWER ON/OFF will be lost. I used to connect only the single PC. be careful with it. whereas. 3. Connect the Power Adapter to the AC power plug and attach the connector of adapter to the CPE and switch it on. Once you use this function. 4.2 RESET It is used to restore the default settings of the HG510. Power Connection & LAN cable. After this. Therefore. The above diagram shows the STB and Hub connections too.1. Line hole connects to PTCL wire or Wall phone Jack (RJ-11 Jack). I used to do the configuration for the first time. Phone hole connects to a telephone set. Below is mentioned the configuration instruction of the HG510 Modem.2. 2. It is used to connect with a computer or a switch. 1. Modem hole connects to the DSL jack of the ADSL CPE (Customer Premises Equipment). Step 1: Connecting to the Splitter. It is used to connect with the power adapter Connecting HG510 MODEM: I used to connect the modem according to the above diagram.

Following window will be shown. Go to Start Menu < Control Panel < Network and Internet Connections < Network Connections.(Twisted pair wire can be longer) Step 2: ADSL Configuration in CPE and Computer 1.Joint less and direct cable line from the nearest PTCL pole or cabinet must be connecting to your splitter and then all the phone extensions must be taken from the phone hole of splitter. if the line is properly jumpered in PTCL premises with the DSLAM (Digital Subscriber Line Access Multiplexer). ADSL light will start blinking and soon will be static as a sign of connectivity with our system. Right click local Area network and click properties. 6 Duties Performed During The Internship 5. Attach one end of LAN wire (RJ-45) to the LAN interface of CPE and the other end to the LAN wire to the LAN interface of computer’s LAN card.Section 2 Chapter No. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 48 . The Drop wire distance from PTCL pole or Cabinet must not be ideally more than 50 meters. 6. Check that the Local Area Connection is enabled. Link Indicator lights will lit up and show the connectivity.

A small pop up window will open as shown in the figure below and ask ”User Name” and “Password” for opening the CPE’s interface. There must not be any proxy setting in the internet Explorer. 6 Duties Performed During The Internship 2.Section 2 Chapter No. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 49 .168.1 Then.163.135.240 Alternate DNS Server: 203.99.0.170 3.168.1.1.255.0 Gateway: 192. Double click (TCP/IP)”.3 Subnet Mask: 255. “internet Check protocol “Use the following IP address” and make the following settings: IP Address: 192.168. check “Use the following DNS server addresses” and make the following settings: Preferred DNS Server: 203.1” in address bar and press enter. Now open Internet Explorer and write “192.1.255.

among them select ADSL.Section 2 Chapter No. Click Statistics and further more options will be shown. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 50 . 4. Following page will be displayed after entering correct User name and Password: 5. 6 Duties Performed During The Internship Enter User Name: “admin” and Password: “admin” and press OK. Click the Device Info link on the left hand side tabs. more options will be shown.

Note the SNR Margin and Line Attenuation. SNR must be higher than 08 dB and Line Attenuation must be less than 45 dB for establishing a stable DSL connection. Select “Advanced Setup” from the left hand tabs and following window will be displayed Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 51 .Section 2 Chapter No. 7. Clicking ADSL will show the ADSL line parameters. 6 Duties Performed During The Internship 6.

“Wide Area Network (WAN) Setup” window is shown displaying the list of default connections. 9. Check all of them except one and click remove button. Edit the connection by pressing the Edit button. 6 Duties Performed During The Internship 8. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 52 .Section 2 Chapter No.

Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 53 .. 11..g. of subscriber e. 6 Duties Performed During The Internship 10.g. Select “PPP over Ethernet PPPoE” and click Next. Enter the Username = 051+telephone No.Section 2 Chapter No. 12. (0512255678) and Password = New Product No. as provided on External Construction Orders e. Enter the values of VPI = 0 & VCI = 103 for copper (Note: For ONU use VPI=8 & VCI=81) and check “Enable Quality of Service” and click Next as shown under. (1130000xxxx).

14. click Save button to save the configurations. 6 Duties Performed During The Internship 13. Uncheck the “Enable Firewall” checkbox and click Next as shown below. “WAN Setup Summary” page is displayed showing the settings/configurations.Section 2 Chapter No. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 54 .

a message window is shown.Section 2 Chapter No. click OK to save the changes. 6 Duties Performed During The Internship 15. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 55 . Click Save/Reboot.

Section 2
Chapter No. 6
Duties Performed During The Internship

16. DSL Router Reboot window is shown. Wait until the next window is shown displaying
the Device Info.

17. Go again to Internet Protocol (TCP/IP) Properties and Select Obtain an IP address
automatically and leave the DNS server addresses unchanged as shown in the picture
below and press Ok.

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Section 2
Chapter No. 6
Duties Performed During The Internship

Open the Internet Explorer and start browsing the sites for successful configuration and DSL
connection establishment.

6.2.2

Trouble Shooting / Fault Rectification:

I used the following table of solutions for the specified symptoms each time found at the
customer’s premises.
Symptom

Solution

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Section 2
Chapter No. 6
Duties Performed During The Internship

The Power indicator
is not on

 Ensure that the power adapter matches the HG510.
 Ensure that the HG510 is connected to the power supply properly.
 Ensure the Power button is pressed.
 Ensure that the ADSL line is connected properly.

The ADSL indicator
is not on

 Ensure that the telephone line works normally. You can test with a
telephone.
 Ensure that there is no capacitor or diode in the connection box.
 Ensure that the provided network cable is used.
 Ensure that the cables are connected properly.
 Ensure that the network adapter indicator of your computer is on.

The LAN indicator
is not on

 Ensure that the NIC is working normally. Right-click My
Computer to select Properties; Select Hardware > Device
Manager; check whether there are devices marked with ? or !
under Network adapters. If there are any such devices, delete and
re-install them; or change the NIC slot. Change the NIC if the
problem persists.
Take the most commonly used access mode (a dial-up software is
installed on your computer) as an example:
 Ensure that no problem listed above exists.
 Ensure that the dial-up software is correctly installed and set on
your computer.

The Internet cannot

 Ensure that you have entered the right user name and password.

be accessed

 If you still cannot access the Internet after the dial-up operation,
check if the Proxy server on your IE is correctly configured. The
Proxy server must be disabled.
 Try different Web sites, in case some Web site fails.
 Try to stop the dial-up connection and to re-establish the dial-up
connection 5 minutes later.

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Section 2
Chapter No. 6
Duties Performed During The Internship

6.3

Marketing

I used to market the services offered by the Multimedia & Broadband Department in the
different areas of the Bannu. Mostly the areas were the parts of Main City of Bannu. There we
contacted the Jewelers at the top.
6.4

Advertising

We also did advertising for the service of MMnBB Department. The department provided us by
their pre-printed pamphlets and banners which we used to display in certain places of the Bannu
Region. These pamphlets were carried by us to the customer’s premises too whenever we have to
go to any for installations or trouble shootings, and left the pamphlets there in order to attract the
customer’s friends or relatives to it.
6.5

Customer Facilitation Camps

We at the time of internship also launched customer facilitation camps at different areas of
Bannu in order to make the people aware of the services offered. Of the places includes the
University of Science & Technology Bannu’s Management Sciences Department and
Information Technology Departments where we convinced enough students and teachers who
availed the facility of Broadband Pakistan.

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................63 Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 60 ..........................61 CHAPTER NO 8..........SECTION 3 CHAPTER NO 1...................................................................................................................................................................................................................................................................................12 CHAPTER NO 4..............................................................37 CHAPTER NO 7...........24 INTERNSHIP DEPARTMENT...................................................29 CHAPTER NO 6.......................................................................................................................................................................................63 SWOT ANALYSIS.29 SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT..............................2 CHAPTER NO 2........................................................................................................................................................5 ORGANIZATIONAL INTRODUCTION..................................................................................................................................................................................................................5 CHAPTER NO 3......................................................................................................................................................................................................12 STRUCTURE OF PTCL....................................................................................................24 CHPATER NO 5.............2 INTRODUCTION TO THE REPORT....................61 FINDINGS AND RECOMMENDATIONS....................................................................................................................................................................................37 DUTIES PERFORMED DURING THE INTERNSHIP...................................................

7. No full co-ordination with the other departments. 2. They will also have an edge on the upcoming competitors of them and will not let them loose their potential customers. These findings and recommendations will help the organization to serve the customers in a more better way and will enhance their capabilities of performing earning at the area of Bannu and they will get the high value then those upcoming competitors of it. Internees were performing all the travel to the customers. 7 Findings & Recommendation CHAPTER NO 7 FINDINGS AND RECOMMENDATIONS In this chapter. I am going to discuss the findings and my view of recommendations which I faced and thought during the internship. I mention it here for the purpose to enhance the capabilities of the organization of my Area if these are considered by the managers. No 24/7 local support available. 4. No proper support from the top managers. The employees were not trained enough and were not having enough knowledge about the work they were performing.1 Findings Below are some of the observations which I did during my internship duration. 7. 3. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 61 .Section 3 Chapter No. 5. Less educated staff reduces the performance growth of the department in general and of the organization as a whole. 1. advertising. 6. No proper procedure of installing new connections due to which the complaints increase and also some customers loose their confidence in the Broadband connections. and marketing expenses by their own hence making them less effective to the organization.

Some setup for the 24/7 support should be made for the local peoples. 4. 2. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 62 . the organization will be in a high profit then it is going now and high number of customers will be attracted to them. There should be some allowance for the internees for the assigned work so that the organization and the internees both get benefits.Section 3 Chapter No. etc.2 Recommendations Below are the recommendations which I found about the organization during my stay with them for the purpose of internship. If these recommendations are acted upon. 3. There should be appointed a well educated staff for the better growth of the organization. 5. 7 Findings & Recommendation 7. There should be a proper flow of communication between top and low level mangers. Some techniques should be developed by the top level managers to start proper coordination among the different departments. 7. Like Line testing. 6. There should be a proper procedure of installing new connections to the new customers of Broadband. 1. The employees should be sent for the national level training camps so that they can serve the customers in a better way.

Best services in the Nation. Personal Network Nationwide. 8. 8 SWOT Analysis CHAPTER NO 8 SWOT ANALYSIS 8. Un trained Staff.2 Weaknesses 1. Large Market 2. Fresh graduates from the local University to hire so they will give the organization more efficiency as the locals are more patriots. 8.Section 3 Chapter No. 3. More Cable Breaks. 2. 3. 8. No Competitors (local) 3. 4. Low Rates.3 No proper maintenance of the installing connections. 2.1 Strengths 1. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 63 . 2. Potential customers are loosed due to no proper installation procedures of new connections.4 Threats 1. Opportunities 1. Un educated Staff. Upcoming competitors.

1 Experts from the market should be hired to make proper procedures and testing for the new connections. 3 Hire the fresh graduates for more efficiency. 2 Make more customers before the competitors arrive 2 Repair the cables on the time to get edge on the upcoming competitors. 2 No Competitors. Low Rates 3 Uneducated Staff.Section 3 Chapter No. Threats – T ST Strategies 1 Potential customers are loosed due to no proper installation procedures of new connections. 2 More cable breaks. 1 2 No proper maintenance of the installing connections.5 SWOT Matrix Strengths (S) Weaknesses (W) SO Strategies List strengths Opportunities List (O) opportunities List weaknesses Threats List threats (T) Strengths – S Weaknesses – W Use strengths to take advantage of opportunities WO Strategies Overcome weaknesses by taking advantage of opportunities ST Strategies Use strengths to avoid threats WT Strategies Minimize weaknesses and avoid threats 1 Best service in the nation. 8 SWOT Analysis 8. 4 Untrained Staff. and personal networks for more edge over the upcoming competitors. 2 Repair the cable breaks on time to avoid loosing the potential customers. WT Strategies 1 Maintain the proper testing of lines before installing new connections. 1 Experts should be hired to make proper procedures and testing for the new connections. Personal Network Nationwide. 2 Upcoming competitors 2 Use promotion of low rates. Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 64 . 3 Fresh graduates from the local university (UST Bannu) SO Strategies WO Strategies 1 Do More and More advertising and Marketing to be spreader before the competitors arrive. 3 Opportunities – O 1 Large Market.

(n.ptcl. s Internship Report on Pakistan Telecommunication Company Limited Department: Multimedia & Broadband 65 . (2010). Pakistan Telecommunication Company Limited.com.d.pk 2. PTCL. Specialized Module Access Network (DSL & IPTV). Retrieved from PTCL Website: http://www. Pakistan Telecommunication Company Limited.). Telecom Staff College Haripur.Bibliography BIBLIOGRAPHY 1.