CALM

CONFIDENTIAL AND LOCAL MEDIATION

Community Mediation Skills Training Application Form (8-10, 22-24 October 2014)
All information included in this form will be treated confidentially. Please type or write clearly in black ink. Please use the person specification and general information to help you complete the application form. Please do not send a C.V. You must have permission to work/study in the UK PERSONAL DETAILS
SURNAME: FIRST NAME (S): ADDRESS: POSTCODE: TEL (DAY): TEL (EVE): EMAIL:

Please tell us how/where you heard about CALM, if you have seen an advert please state where or in which publication:

Please indicate your choice: Attendance Certificate or Fully Accredited Mediation Practitioner Please do not forget to complete the equalities monitoring form. We will separate it on receipt from the application form. The deadline for return is 9am, Monday 14th July. Interviews are due to commence early August: CALM, Unit 10 Berghem Mews, Blythe Road, London W14 0HN Telephone: 020 7603 4014 E-mail: info@calmmediation.org

EXPECTATIONS AND REQUIREMENTS OF THOSE UNDERTAKING THE COMMUNITY MEDIATION SKILLS TRAINING COURSE.
CALM currently operates within the boroughs; Hammersmith & Fulham, Kensington & Chelsea, Westminster, Brent, Hounslow and Hillingdon. If you pass the course, we would offer you the opportunity to gain experience and volunteer at CALM, subject to vacancies. There is a 6-month probationary period. A case would generally involve two 2-hour meetings, excluding travel time. CALM reimburses out of pocket mediators expenses.

EMPLOYMENT/VOLUNTARY WORK EXPERIENCE

Please list your current paid employment and ANY voluntary or paid work experience, starting with the most recent. Name of Organisation Position Held Dates

TRAINING AND EDUCATION

Please list any training or educational qualifications that you have undertaken/achieved relevant to this area of work. Name of Course Qualification Achieved Dates Establishment

SUPPORTING STATEMENT
Please outline why you are interested in training with CALM and how your skills and qualities meet the requirements of the person specification on the following page. Please do not exceed one side of A4.

PERSON SPECIFICATION
Understanding: boroughs. of the issues which may face those living in inner-city London

Time Management: Punctual arrival for preparatory meeting with Co-Mediator and meetings with clients. Professionalism: Takes work seriously and is respectful to parties at all times.

REFEREES
Please provide the names and addresses of two people from whom references may be obtained. Please check that your referee is prepared to provide a reference for you. Referees should not be family relations and they should have some knowledge about your skills in relation to the person specification.

REFEREE 1 NAME: ADDRESS:

REFEREE 2 NAME: ADDRESS:

POSTCODE: TEL: EMAIL: HOW DO YOU KNOW THIS PERSON:

POSTCODE: TEL: EMAIL: HOW DO YOU KNOW THIS PERSON:

Declarations
I declare that the information provided above is true and accurate to the best of my knowledge. I declare that I have read and accept the expectations and requirements of the role of learner with CALM. I understand that a false declaration would render me liable to dismissal from my role of mediator if I choose to volunteer. For further information on volunteering, see CALM website volunteering.

Date:

CALM EQUALITY POLICY

Statement
CALM (Confidential and Local Mediation) positively welcomes and aims to support the growing diversity of the community we serve and the people we employ. Our diversity is our strength and we are committed to providing services to our many different communities, by a workforce that reflects the diversity of society. We also acknowledge that we live in an unequal society in which many people face discrimination. CALM believes that equality of opportunity and freedom from discrimination are fundamental human rights. We actively oppose all forms of discrimination and are committed to the principle that no person shall face discrimination by being treated unfairly or being denied access to services or employment opportunities. People speak many different languages, have different backgrounds and have different needs. We try to recognise those different needs and provide services that meet them. We will not discriminate (indirect and direct) on the grounds of race, gender, gender reassignment, marital status, being a lesbian or a gay man, age, religious beliefs, HIV status, or disability (covering sensory and physical disabilities, learning disabilities and mental health status). Discrimination as outlined above and harassment is unacceptable and contrary to our explicit aim of providing quality services and recruiting and retaining diverse staff. CALM recognises its responsibilities under the following equalities legislation and related Codes of Practice:

The Sex Discrimination Act 1975 ( updated 1986 ) The Equal Pay Act 1970 The Race Relations Act 1976 and ( Amendment ) Regulations 2003 and The Race Relations ( Amendment ) Act 2000 The Disability Discrimination Act 1995 and Amendments The Human Rights Act 1998 All European regulations and Directives The Equality Act 2010

Through European Employment Equality regulations, CALM recognises its responsibilities to promote equal opportunities in employment.

Equality and diversity are majority issues, which concern the whole community:

Old people Young people Women Men White, Black and Minority Ethnic individuals Faith groups Disabled individuals Lesbians and Gay men Gender reassignment individuals

Quality means equality in the services we plan and provide, and in the staff we employ to provide those services. We cannot achieve our aim of providing good quality well managed services unless we take into consideration the diverse needs of all sections of our communities and aim to become an organisation with a well developed workforce, which is able to respond to those needs at all levels. We will build on the strengths of diversity and communicate with staff and our local communities to achieve a shared understanding of the local and national contexts within which we all work or live. This is key to all people who live, visit and work in the boroughs feeling safe and being able to take pride in a borough which values and re spects its growing diversity and promotes good relations between all sections of its communities. We intend to promote equality, value diversity and prevent discrimination through our roles as

Service Provider Employer Community Leader diversity strategy demonstrates how we intend to programmed audit, review, impact / needs assessment, and outcomes, monitoring, consultation, scrutiny and be undertaken as part of a programme of continuous of equality/diversity considerations throughout the

This comprehensive equality and progressively achieve this through a development of equality objectives changes to how we work. This will development and mainstreaming organisation.

EQUALITY MONITORING CMS Oct 2014

Please could you complete the following form that helps us monitor and evaluate the way our recruitment and selection process operates in terms of equality. The information received will only be used for monitoring statistics. Please tick the most appropriate boxes below. Date: Gender: Female Other Ethnicity. Please indicate your ethnic origin by ticking once both list A and list B. List A White Black Asian Oriental Mixed Racial Origin Other(please state below) List B British Irish White European (state) Other European African Caribbean Indian Pakistani Bangladeshi Chinese Other (please state) Male

Age 46 60 Under 18 18 30 31 45 Disability Yes Do you consider yourself disabled? Please specify sight, hearing, mobility, dyslexia, etc Thank you. No 61 75 Over 75

SKILLS AND QUALITIES OF A MEDIATOR

SKILLS:
Listening and general communication
Giving people space to say what they need to, feeding back accurately what they say, asking appropriate, encouraging questions and gathering facts effectively.

Summarising
Being able to gather together and re-present facts, feelings, issues and ways forward.

Building rapport
Creating the feeling in other people that their thoughts and feelings are understood, giving them a chance to make their own decisions, at their own pace, and demonstrating a real interest in helping parties resolve their dispute.

Assertiveness
Being clear about your own needs and being able to express them to other people without putting down the other person.

Facilitation
Assisting other people to communicate, listen, and express emotions and concerns.

Problem-solving
Finding out facts, identifying problems, looking at what can be done about them, and working out plans of action.

Conflict management
Staying calm, being assertive, encouraging communication between parties when emotions are running high, defusing anger, acknowledging and responding to strong feelings, keeping positive.

Presentation skills
Able to put across ideas, create summaries in ways which help people build understanding. Realising the effectiveness of verbal expression, gesture and body language in communication with the parties and using them appropriately.

Management of the mediation process

Able to put together a variety of skills, provide a structure for the parties, and keep control of the process.

QUALITIES:
Understanding of situations and people
Has experience with people, some understanding of various different kinds of behaviour, the necessary substantive knowledge of the issues, and a familiarity with relevant rules or guidelines.

Ability to learn from experience

Self-awareness, an understanding of others, and a willingness to build on knowledge.

Genuineness
Honesty, knowledge of ones own strengths and weaknesses.

Openness to other people

Respect, understanding of differences and an awareness of own prejudices.

Impartiality
Is concerned about the outcome for both sides and has ability to demonstrate that to the parties.

Self awareness
Pays attention to own feelings and behaviour so not to treat the parties unfairly without realising it.

Flexibility
The ability to change the process in order to meet the needs of each situation.

Balance
Has the ability to be aware of own feelings, and balance them with the needs of the situation; can match the need for authority and control with a concern for the parties.

Commitment to equal opportunities

A willingness to build an understanding of how isms such as racism, sexism and ageism play a part in disputes between people, to be aware of different cultural needs, and to work with a diversity of clients and colleagues in an even- handed non-discriminatory fashion.

Analytical ability
Has the ability to assess realistic chances of change and agreement; knows when to stop and when to continue.

Creativity
Ability to come up with ideas, try different ways of working where necessary, and be flexible to changing situations.

Professionalism
Takes work seriously, is prepared and on time, is respectful to parties at all times.