Sanjay Jha

Atlanta, GA 678.602.8156 jksanjay@gmail.com

STRATEGIC PROGRAM DIRECTOR

CAREER PROFILE
Mr. Jha is a senior executive with Infosys Public Services and has 20+ years of experience in information technology industry. He is specializing in the Health Exchange space and provides technology solution leadership to large scale programs in selecting the vendors, products, implementation and tuning the programs into operationally-ready state. Mr. Jha has extensive experience in both public sector and commercial business areas. Some of his clients include: Department of Human Services, CareFirst, The Coca Cola Company, Fannie Mae, and Ontario Power Generation. Mr. Jha is currently managing the entire operations and maintenance for Affordable Care Act (ACA) compliant District of Columbias Health Benefit Exchange (DC HBX) (www.dchealthlink.com) implemented by Infosys as a solution integrator (SI vendor) within compressed timeliness on October 1, 2013 providing all of the functionality with an operationally-ready Exchange staff, and connected to the citizens and communities. Key Highlights of DC Health Benefit Exchange (DCHBX) solution offered by Infosys: Offered COTS (commercial off the shelf) products Curam and Connecture for seamless integration to existing state systems and commercial carriers Complied with MITA-based architecture with scalability, flexibility and core services and functions common to all federally mandated exchanges Delivered all the functional capabilities required to support successful and sustainable health care reform for the states small employers (SHOP) and uninsured individuals and families. At Infosys Public Services, Mr. Jha manages a team size of 50+ and is recognized as a senior leader in all areas of information management. He has sold and delivered business solutions to multiple organizations including business consulting, data warehouse, billing system, and business and solution architecture. He works closely with C-level executives to identify their business requirements, formulates and present viable solutions, and then implement those solutions.

ACADEMIC AND CERTIFICATIONS

Masters in Business Management (MBA) - XLRI, India Degree in Mechanical Engineering BIT Sindri, India Project Management Professional (PMP) Oracle 9i, 8i and 8 Certified Professional (OCP) DBA IBM Certified Advanced Technical Expert - DB2 Data Replication and Database Administration

PROFESSIONAL EXPERENCE
Program Manager, DCHBX Jul 2012 to Present

Mr Jha led the Infosys team to work on proposal and had engaged with the District to get the project awarded to Infosys for the implementation of DC Health Benefit Exchange. He played a key strategic role as Program Manager and led a successful deployment of DCHBX. KEY ACCOMPLISHMENTS: Reduced time and risk to implementation by defining the COTS based solution which enabled to start from a core set of ACA compliant functionality and incorporated District specific policy requirements directly into the business rules, flows, and modules as appropriate. The solution used ESB/SOA architecture which emphasized standards-based interoperability with external data sources, including Federal Data Source Hub(FDSH), commercial issuers (using SERFF), and other Department of Human Services systems. COTS product vendors adopted their own approach, product roadmaps and schedule with common deadlines, visible milestones and goals determined by the CMS Enterprise Life Cycle (ELM) and were managed with feature maps and function lists made available based on collective knowledge for improvements and necessary changes (ex: new regulatory requirements). Aligned the overall project structure with the functional breakdown of entire program into three releases and task orders consisting of services for Analysis, Design, Detailed Design, Development, Product configuration, Test and Warranty services. Structured the pricing schedule based on the milestones as per RFP requirement and the Contract line item numbers (CLIN) deliverables for various task orders put in separately for the base year and option year. Directed the architecture group to produce a System Design Document which transformed the requirements, user-oriented functional design, and data design into more technical specifications from which the DCAS (DC Access System) was built. Created the Business Architecture and use cases based on CCIIO Blueprints which comprised of a series of business functions based modules with the Data-driven business rules and Web Service Description Language (WSDL) specifying workflows for the major actors in the Exchange; brokers/navigators, issuers, employers, and consumer applicants. Orchestration processes Worked with Districts stakeholders to prepare a Contingency/ Recovery Plan that highlighted alternative actions, key trigger events and/or dates that could invoke the implementation of an alternative course of action, including impacts (i.e., monetary or otherwise) to the District. Ensured that data use within and across systems were agreed and secured for the use of personal identifiable information (PII), additionally following measures were taken to fulfil various stringent compliance guidelines:
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Safeguards Procedures Report (SPR) described Internal Revenue Service (IRS) procedures for safeguarding Federal Tax Information (FTI) o Information Security Risk Assessment Identified the risks and possible mitigation associated with infrastructure o System Security Plan (SSP) describes security controls that will protect the confidentiality, integrity, and availability (CIA) of the system and its information. Led the combined District agencies for successful implementation of operationally-ready Health Exchange by meeting the GO/NO GO conditions which required readiness of system, data, staff and site Developed standard operating procedures (SOP) and Operations and Maintenance manual for post go live support describing the business product operating in the Production environment, and information necessary to effectively handle production processing, ongoing maintenance, performance monitoring, and identification of problems, issues, and/or change requirements Set up an ITIL and ITSM based IT help desk and Salesforce (SFDC) based contact center, and defined the criteria for criticality of tickets and Service Level Agreements (SLAs)for resolution Oversaw Organization Change Management (OCM) track which conducted training for business users and system support personnel of DC HBX system with train the trainer approach combined with User Manuals on how to use the established product from a business function perspective o

Program Manager, CareFirst, Baltimore, MD Jul 2012 to Dec 2012 Architected solutions for enhancement of existing CareFirst BCBS-PatientCantered Medical Home (PCMH) solution which attempts to bring down the cost and improve the quality by getting the patient history and quality measure scores. Led 20+ size team and streamlined the production support process based on ITIL model for defect triage, and prioritize issues based on severity and impact, structure ticket flow through level1 and 2 support layers for resolution. Program Manager, Intercall Inc., Atlanta, GA Feb 2009 to Jun 2012 Directed a 25 person team (internal, external, and vendor resources) in the on-time delivery of replacement for an aging rate change system with a new system which has inbuilt business/approval workflow and interfaces with Salesforce. Led a $2 million initiative to replace an in-house developed Rate Change Management Tool by adding a customized UI in Sales Force (SFDC) as required by Sales Reps using abstraction layers to expose various services integrated with the defined approval workflow logic in BPM. Solution improved audit trail and reduced the rate change time from a week to 2 days with remote flexibility to sales representatives for rate negotiation.

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Program Manager, Schwans Food Services, Marshall, MN September 2008 to January 2009 Served as the Program Manger of an eight-person team for a prototype design for the SAP Plant Maintenance System for Sanitation Order Types at Schwans Salina Location. The pilot project on completion was expected to serve as template for other bakery plants and the location had potential savings of nearly $200,000 annually in labor and supplies. Program Manager, the Coca Cola Company, Atlanta, GAFebruary 2007 to August 2008 Global project leader of 20+ team responsible for delivery of $3M solution to replace an aging transportation management, with Order, Billing, Delivery, Shipment and Planning data sourcing from ERP and complex TCCC planning systems. The model project was the first BI 7 implementation within TCCC with all deliverables in scope, on time, 100% error free resulting in annual savings of nearly $500K. Provided program management leadership and architected the solution with key business stakeholders. Senior Program Manager, Fannie Mae, DC December 2005 to February 2007 Led the Release Management Team of 20+ members to meet the requirements to restate their financial statements for previous 5 years with controlled execution in FAS91, FAS46, SCBSL, Securities and Impairments business areas. Proactive planning with 24x7 tracking and reporting on progress of controlled code changes reduced the deployment time by nearly 30% and met Sarbanes Oxley compliance by ensuring that designed execution process segregated roles and duties with 100% traceability of login footprints. Sr. Project Manager, CapGemini, Toronto June 2004 to November 2005 Led a project team consisting of 12 members to replace a manual business process with an automated Java-based outage reporting system integrated with IVR which had intelligence in-built to notify about outage to all the affected households and business users in the entire Ontario province. Benefits included improved automated response time, reduced errors, and elimination of reporting errors by utilizing technology to improve processes and increase efficiency. Other progressive career growth experiences from 1990-2005 were with following key clients: 2004-05: Ontario Power Generation, Canada 2003: CGI, Canada 2000-03: Hydro One, Toronto, Canada 1997-00: Mastech, Montreal, Canada 1990-97: Tata Steel, India

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