Action Request System 8.1.

00 Compatibility and Support

Feb, 2013

BMC Software, Inc., Confidential

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BMC Remedy AR System 8.1.00 Compatibility Matrix

Contents
INTRODUCTION ........................................................................................................................................................................ 5

Vendor Backwards Compatibility and AR System 8.1.00 ...................................................................... 6 Vendor End of Support Policies and AR System 8.1.00 .......................................................................... 6
AR SYSTEM SERVER SUPPORTED HARDWARE PLATFORMS AND OPERATING SYSTEMS ............................. 7 AR SYSTEM SERVER SUPPORTED DATABASES.............................................................................................................. 7

Known Incompatibilities for AR System Server ......................................................................................... 8

JAVA SUPPORT ......................................................................................................................................................................... 8

Known Incompatibilities for Java ...................................................................................................................... 8

AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS ............................................................................................. 9

Known Issues for AR System Mid-Tier Supported Configurations .................................................... 9 Potential Incompatibilities for AR System Mid-Tier ................................................................................. 9
DEVELOPER STUDIO SUPPORTED CONFIGURATIONS .............................................................................................. 10 BROWSER SUPPORTED CONFIGURATIONS .................................................................................................................. 10

Known Issues for AR System Browser Supported Configurations ................................................. 10

VIRTUAL ENVIRONMENT SUPPORT ................................................................................................................................ 11

Support Definitions for Virtual Environments ............................................................................................ 11 Fully supported virtual environments ............................................................................................................ 11 Partially supported virtual environments ..................................................................................................... 11
OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS .................................................................. 12

Known Issues for Other Product Compatibility Supported Configurations ................................ 12 Known Incompatibilities for Other Product Compatibility Supported Configurations ......... 12
SCREEN READER SUPPORTED CONFIGURATIONS ..................................................................................................... 12 LANGUAGE OFFERINGS ...................................................................................................................................................... 13 REMEDY APPLICATIONS AND PRODUCTS .................................................................................................................... 14

Known Issues for Remedy Applications and Products ......................................................................... 17

COMPARISON OF SUPPORT BETWEEN THE AR SYSTEM VERSION 8.0.00 AND 8.1.00 ....................................... 18 DOCUMENT REVISION HISTORY ...................................................................................................................................... 19

BMC Remedy AR System 8.1.00 Compatibility Matrix

Introduction
The BMC Remedy AR System 8.1.00 Compatibility Matrix is divided into multiple areas of support. Each of these areas is further broken down into three sections: Supported Configurations Known Issues Potential Issues

The Supported Configurations are those where the configuration is expected to work properly based on design, testing or general understanding of the interaction between products. For supported configurations, BMC Customer Support will work with customers on an issue involving the configuration until either the issue is resolved or a defect / enhancement is logged. Configurations not listed may still operate properly with AR System and thus customers may choose to run AR System in a configuration not listed as supported. Such configurations would be considered as unconfirmed. BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request customer assistance in problem determination, including recreating the problem on a supported configuration. Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with AR System or ITSM applications, support for that configuration will be specifically documented as not supported (or unsupported c.f. Known Issues below). The Known Issues section documents any known additional requirements or incompatibilities between BMC products and products from other vendors. This list represents only those situations that BMC has encountered or researched and may not represent an exhaustive list. The Potential Issues section documents issues of supportability or incompatibility between BMC products and products from other vendors that are for informational purposes only. Final word on these statements would need to be stated in documentation from the other vendor. In all tables, Italics indicate an addition since AR System 8.0.00.

BMC Remedy AR System 8.1.00 Compatibility Matrix Vendor Backwards Compatibility and AR System 8.1.00
It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a product when releasing newer versions of their products. This includes major, minor and maintenance releases as well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or higher with regard to supported Server Operating Systems, Desktop Operating Systems, Databases, Web or Application Servers, Servlet engines or Browsers. However, this support is limited by documented compatibility restrictions from the vendors themselves. For example, if Red Hat Enterprise Linux (RHEL) 5 were listed, AR System would support RHEL 5, 6 and future higher versions of RHEL. In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for a specified version of a vendors product and document such incompatibilities once confirmed. BMC may, at BMCs discretion, attempt to address a discovered incompatibility by modifying the current version of AR System. However, if major architectural changes in a vendor product require significant BMC development to achieve tolerance, support for the vendor product may be deferred to a later version of AR System.

Vendor End of Support Policies and AR System 8.1.00

In the event that a vendor ends support for a product or version of a product BMC will also end support for that product (version) at that time. The BMC compatibility matrix will not be updated, so customers are encouraged to review the support policies of external vendors if the status of support is in question.

BMC Remedy AR System 8.1.00 Compatibility Matrix

AR System Server Supported Hardware platforms and Operating Systems

Remedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and Remedy Encryption share the same requirements as the AR System Server. The following Operating Systems and hardware platforms are supported. AR System supports the listed

version of vendor products or higher

Platform
32-bit or 64-bit x86 PC Compatible Oracle SPARC IBM pSeries and Power5 or higher HP Integrity / Itanium 64-bit x86 PC Compatible 64-bit x86 PC Compatible

Minimum Operating System version

Windows Server 2003 [Standard, Enterprise and Datacenter 32-bit or 64-bit Editions] Solaris 10 (64-bit only) IBM AIX 6.1 (64-bit only) HP-UX 11i v2 (64-bit only) Red Hat Enterprise Linux 5 (x64 only) [Server Editions] Novell SUSE Linux 11 (x64 only) [Enterprise Server]

AR System Server Supported Databases

The following Databases are supported on all Operating Systems and Platforms supported by BMC as defined in the AR System Server Supported Hardware platforms and Operating Systems section above. AR System

supports the listed version of vendor products or higher

Minimum Database Version
Oracle 11g R1 [Standard Edition, Standard Edition One, Enterprise Edition + RAC]

The following additional databases are supported.

Minimum Database Version
Microsoft SQL Server 2005 [Standard, Enterprise 32-bit or 64-bit Editions] Sybase ASE 15.0 IBM DB2 9.7 [Enterprise Server, Workgroup Server Editions]

Minimum Operating System version

Windows Server 2003 [Standard, Enterprise and Datacenter 32-bit or 64-bit Editions] Solaris 10 Solaris 10, IBM AIX 6.1, Windows Server 2003 [Standard, Enterprise and Datacenter 32-bit or 64-bit Editions]

The following Database Client(s) versions are supported and required to operate properly with supported databases. Database clients must match these versions - lower or higher versions are not supported
Platform
32-bit Windows servers 64-bit Windows servers UNIX Linux

Database Client version

Oracle : IBM DB2 : Oracle : IBM DB2 : Oracle : Sybase : IBM DB2 : Oracle : 32-bit Oracle 11g R1, 11g R2 32-bit DB2 9.7 64-bit Oracle 11g R1, 11g R2 64-bit DB2 9.7 64-bit Oracle 11g R1, 11g R2 64-bit Sybase 15 64-bit DB2 9.7 64-bit Oracle 11g R1, 11g R2

BMC Remedy AR System 8.1.00 Compatibility Matrix

Known Issues for AR System Server Supported Configurations

1. The 32-bit Windows version of AR System is only supported on 32-bit Windows operating systems and in non-production environments (e.g. Proof-of-Concept, Demo, Development etc.). 2. For 64-bit Windows operating systems and production environments, the 64-bit Windows version of AR System is required. 3. In general, BMC recommends running on the latest Service Pack, Maintenance Level or other such update to listed operating systems. 4. Trusted extensions for Solaris are supported. Please see Oracle Solaris Security FAQ for more information 5. AIX 6.1 must be at TL 2 SP1 or greater

Known Incompatibilities for AR System Server

1. A Database is required for AR System. Flat files are not supported. 2. Solaris running on x86 or x64 processors is not supported. 3. Windows or Linux running on Itanium processors is not supported.

Java Support
AR System (Server, Mid-Tier, and Developer Studio) 8.1.00 supports the following listed version or higher
Supported Vendors are:
Operating System
Windows, Solaris, Linux (Red Hat and SUSE) HP-UX AIX

Vendor
Oracle HP IBM

Minimum recommended version

Java SE 6 Update 17 HP-UX 11i Java SE 6.0.06 IBM Java 6 SR7

Note:

Oracle refers to Java 1.6 as 6.0. See Java SE Naming and Versions for more details. Refer to HP-UX 11i Java - Version History at HP-UX Java Software for Naming and Version details

Known Incompatibilities for Java

1. When running in a 64-bit JVM, the Email Engine cannot support the MAPI protocol. 2. When running in a 64-bit JVM, OLE Automation feature will not be available in Developer Studio.

BMC Remedy AR System 8.1.00 Compatibility Matrix

AR System Mid-Tier Supported Configurations

The following Web / Application Servers and Servlet Engines are supported on all operating systems and platforms supported by BMC as defined in the AR System Server Supported Hardware platforms and Operating Systems section above. AR System supports the listed version of vendor products or higher.
Minimum Web / Application Server versions
Apache 2.0.x Tomcat 6.0.20 JBoss 5.1.0 Oracle BEA WebLogic 10.3 IBM WebSphere 7.0

Minimum Servlet Engine versions

ServletExec 5.0 Tomcat 6.0.20 JBoss (Embedded) 5.1.0 Oracle BEA WebLogic Servlet Engine 10.3 IBM WebSphere Servlet Engine 7.0

The following additional Web / Application Servers are supported.

Minimum Web / Application Server version
Microsoft IIS 6.0

Minimum Operating System version

Windows Server 2003 (32-bit or 64-bit)

Known Issues for AR System Mid-Tier Supported Configurations

1. Crystal or BO Enterprise (not included see below for supported versions/editions) is required for web based reporting using Crystal reports. BMC Analytics Premium may also be used. 2. The following minimum standards are required to use the Mid-Tier Servlet API Version 2.3+ JSP API Version 1.2+ SOAP Version 1.1 or 1.2 HTML Version 4.0+ JavaScript Version 1.3+ 3. HTTP Version 1.1 required 4. The JRockit Java Virtual Machine is supported when installed with the Oracle BEA WebLogic application server, but only for use with WebLogic. 5. IBM WebSphere requires the IBM supplied Java Technology to operate correctly on supported Windows, Linux and other OS Platform. Please visit System Requirements for WebSphere Application Server at IBM product support site.

Potential Incompatibilities for AR System Mid-Tier

1. The following combinations may work properly, but are classified by BMC as unconfirmed. a. ServletExec 5.0 may not be supported on Apache 2.2. 2. New Atlanta has ceased support for ISAPI with IIS 6.0 or higher. Please refer to FAQ #364 on the New Atlanta support site for more information. New Atlanta ServletExec FAQ

BMC Remedy AR System 8.1.00 Compatibility Matrix

Developer Studio Supported Configurations

AR System supports the listed version of vendor products or higher
Minimum Operating System Version
Windows Windows Windows Windows XP (32-bit Only) Vista [Enterprise, Business, Ultimate Editions] (32-bit only) 7 [Professional, Enterprise, Ultimate Editions] (32-bit or 64-bit) Server 2003 (32-bit or 64-bit)

Browser Supported Configurations

The following browsers are supported on all operating systems and platforms supported by BMC as defined in the AR System Server Supported Hardware platforms and Operating Systems and Developer Studio Supported Configurations sections above. AR System supports the listed version of vendor products or higher
Minimum Browser version
Firefox 3.6

The following additional browsers are supported.

Minimum Browser version
Internet Explorer 8 Safari 4.0.5

Minimum Operating System version

Windows XP (32-bit only) Windows Vista [Enterprise, Business, Ultimate Editions] (32-bit or 64-bit) Windows 7 [Professional, Enterprise, Ultimate Editions] (32-bit or 64-bit) Macintosh OS X 10.5

Known Issues for AR System Browser Supported Configurations

1. For optimal browser colors in AR System forms, set the color depth in the client system to at least 24 bits 2. HTTP Version 1.1 required 3. Adobe Flash Player 10.1.82.72 or higher is required

BMC Remedy AR System 8.1.00 Compatibility Matrix

Virtual Environment Support

Support Definitions for Virtual Environments
Support is defined at two levels full or partial. A fully supported virtual environment indicates that BMC will accept problems reported in the virtual environment; recreate any reported problems within the virtual environment; and address the issue in the same manner as other reported issues on non-virtual environments. Partial supported indicates that BMC will accept problems reported in the virtual environments specified below, but reserves the right to request customer assistance in problem determination, including recreating the problem in a non-virtual environment. Under partial support, reported defects either found to be unique to a virtual environment or not reproducible within a native non-virtual environment will be addressed at the discretion of BMC. Defects requiring time and resources beyond commercially reasonable effort may not be addressed. BMC will only provide partial or full support for those operating systems running within a virtual environment that are defined within BMC Remedy compatibility matrix as supported on a non-virtual environment.

Fully supported virtual environments

The following are fully supported virtual environments for the BMC Atrium CMDB or BMC Remedy IT Service Management applications running on:
Vendor
VMware Oracle Hewlett Packard IBM Microsoft

Virtual platform
ESX / ESXi Server Solaris 10 Zones (Whole Root and Sparse) HP-UX Virtual Partitions (vPar) AIX Logical Partitions (LPAR) Hyper-V

Partially supported virtual environments

Vendor
VMware

Virtual platform
GSX Server, Workstation, VMware Server, Dynamic Resource Scheduler (DRS) and vMotion Enabled Environments

Known incompatibilities for virtual environments

1. BMC recommends against running server components of BMC Atrium technologies or BMC Remedy IT Service Management applications within VMware Workstation in a production environment.

BMC Remedy AR System 8.1.00 Compatibility Matrix

Other Product Compatibility Supported Configurations

Remedy Component
AR Server SNMP Agent AR Server SNMP Agent Remedy Email Engine (Windows) AR ODBC (Windows) AR ODBC (Windows)

Products
BMC Patrol, Patrol Express BMC Patrol Enterprise Manager Microsoft Exchange Server 2003 SP2 (64-bit) Microsoft Exchange Server 2007 SP3 (64-bit) Microsoft Exchange Server 2010 SP2 (64-bit) Microsoft Excel 2003, 2007 Microsoft Access 2003, 2007 Crystal Reports 2008 Crystal Reports 2011

Comments
SNMP v2 AR System API Email/MAPI, IMAP, POP3, SMTP, MBOX AR ODBC Drivers provided with 7.6.04 Remedy User Tool will be usable with AR System 8.1.00 Design and Run reports through the AR ODBC interface. AR ODBC Drivers provided with 7.6.04 Remedy User Tool will be usable with AR System 8.1.00

Remedy Mid-Tier (Windows) Remedy Mid-Tier (Windows)

Crystal Reports Server 2008 Crystal Server 2011 BusinessObjects Enterprise XI 3.1 BusinessObjects Enterprise XI 4.0 [Premium, Professional]

Known Issues for Other Product Compatibility Supported Configurations

1. BusinessObjects Enterprise 3.1 and Crystal Report Server 2008 are only supported on Windows Operating System. 2. BusinessObjects Enterprise 4.0 and Crystal Server 2011 are only supported on Windows Operating System

Known Incompatibilities Configurations

for

Other

Product

Compatibility

Supported

1. The SAP BusinessObjects Enterprise Professional server supplied with BMC Analytics for BSM does not allow you to use Crystal Reports with BMC Remedy Mid-Tier. The Premium edition of BMC Analytics is required 2. SAP strongly recommends that BusinessObjects XI 3.0 customers upgrade to BusinessObjects XI 3.1 in all environments. BusinessObjects XI 3.0 is therefore not supported. Please refer to the SAP Note#1261170 for details

Screen Reader Supported Configurations

The following screen reader is supported to make AR System accessible to people with disabilities:
Product
Freedom Scientific JAWS for Windows

Version
11

Browser
Internet Explorer 8

BMC Remedy AR System 8.1.00 Compatibility Matrix

Language Offerings
Localization (L10N): AR System end user interfaces are localized into English French German Brazilian Portuguese Italian Spanish Japanese Simplified Chinese Russian Korean

Internationalization (I18N): AR System supports the following character encodings: MS MS MS MS 1252/ISO-8859-1 and -15 1250/ISO-8859-2 1257/ISO-8859-13 1251/ISO-8859-5 MS 932/EUC-JP BIG5 MS 936/GB2312 MS 949/KSC-5601-1987 MS 874/TIS-620 (Win only) Unicode UTF-8/UTF-16 (Java)

This represents support for the following language sets Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish and Swedish Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian Japanese Traditional Chinese Simplified Chinese Korean Cyrillic: Russian Standard Thai (Windows Only)

BMC Remedy AR System 8.1.00 Compatibility Matrix

Remedy Applications and Products

Client / Add-On / Application AR System Developer Studio 7.5.00 AR System Developer Studio 7.6.04 AR System Developer Studio 8.0.00 AR System Developer Studio 8.1.00 Remedy User 7.5.00 Remedy User 7.6.04 AR System Mid-Tier 7.5.00 AR System Mid-Tier 7.6.04 AR System Mid-Tier 8.0.00 AR System Mid-Tier 8.1.00 Remedy E-mail Engine 7.5.00 Remedy E-mail Engine 7.6.04 Remedy E-mail Engine 8.0.00 Remedy E-mail Engine 8.1.00 Remedy Approval Server 7.5.00 Remedy Approval Server 7.6.04 Remedy Approval Server 8.0.00 Remedy Approval Server 8.1.00 Remedy Assignment Engine 7.5.00 Remedy Assignment Engine 7.6.04 Remedy Assignment Engine 8.0.00 Remedy Assignment Engine 8.1.00 Distributed Server Option 7.5.00 Distributed Server Option 7.6.04 Distributed Server Option 8.0.00 Distributed Server Option 8.1.00 Supported on Server 7.5.00? Yes Yes [7.5.00 features] Yes [7.5.00 features] Yes [7.5.00 features] Yes Yes [7.5.00 features] Yes Yes [7.5.00 features] Yes [7.5.00 features] Yes [7.5.00 features] Yes No No No Yes No No No Yes No No No Yes Yes [7.5.00 features] No No Supported on Server 7.6.04? Yes [7.5.00 features] Yes Yes [7.6.04 features] Yes [7.6.04 features] Yes [7.5.00 features] Yes Yes [7.5.00 features] Yes Yes [7.6.04 features] Yes [7.6.04 features] No Yes No No Yes [7.5.00 features] Yes No No Yes [7.5.00 features] Yes No No Yes [7.5.00 features] Yes No No Supported on Server 8.0.00 Yes [7.5.00 features] Yes [7.6.04 features] Yes Yes [8.0.00 features] No No [ODBC supported] Yes [7.5.00 features] Yes [7.6.04 features] Yes Yes [8.0.00 features] No Yes Yes No Yes [7.5.00 features] Yes [7.6.04 features] Yes No Yes [7.5.00 features] Yes [7.6.04 features] Yes No Yes [7.5.00 features] Yes [7.6.04 features] Yes No Supported on Server 8.1.00 Yes [7.5.00 features] Yes [7.6.04 features] Yes [8.0.00 features] Yes No No [ODBC supported] Yes [7.5.00 features] Yes [7.6.04 features] Yes [8.0.00 features] Yes No Yes Yes Yes Yes [7.5.00 features] Yes [7.6.04 features] No Yes Yes [7.5.00 features] Yes [7.6.04 features] No Yes Yes [7.5.00 features] Yes [7.6.04 features] Yes [8.0.00 features] Yes

BMC Remedy AR System 8.1.00 Compatibility Matrix

Client / Add-On / Application Remedy Encryption 7.5.00 Remedy Encryption 7.6.04 Remedy Encryption 8.0.00 Remedy Encryption 8.1.00 AR System Migrator 7.5.00 AR System Migrator 7.6.04 AR System Migrator 8.0.00 AR System Migrator 8.1.00 Remedy Full Text Search 7.5.00 Remedy Full Text Search 7.6.04 Remedy Full Text Search 8.0.00 Remedy Full Text Search 8.1.00 Remedy Link for Tivoli v6.3 Remedy Link for Oracle / SQL Server 5.1.00 Remedy Link for Oracle / SQL Server 7.0.00 Remedy Link for MS Project 7.0 Remedy Link for MS Project 7.1 Remedy Service Desk 7.0.x Remedy Service Desk 7.5.x Remedy Service Desk 7.6.00 Remedy Service Desk 7.6.04 Remedy Service Desk 8.0.00 Remedy Service Desk 8.1.00 Remedy Asset Management 7.0.x Remedy Asset Management 7.5.x Remedy Asset Management 7.6.00 Remedy Asset Management 7.6.04 Remedy Asset Management 8.0.00 Supported on Server 7.5.00? Yes Yes [7.5.00 features] Yes [7.5.00 features] Yes [7.5.00 features] Yes Yes Yes Yes Yes No No No Yes No Yes Yes Yes Yes Yes Yes No No No Yes Yes Yes No No Supported on Server 7.6.04? Yes [7.5.00 features] Yes Yes [7.6.04 features] Yes [7.6.04 features] No Yes Yes Yes No Yes No No Yes No Yes Yes Yes Yes Yes Yes Yes No No Yes Yes Yes Yes No Supported on Server 8.0.00 Yes [7.5.00 features] Yes [7.6.04 features] Yes Yes [8.0.00 features] No No Yes Yes No No Yes No Yes No Yes Yes Yes No Yes No Yes Yes No No Yes No Yes Yes Supported on Server 8.1.00 Yes [7.5.00 features] Yes [7.6.04 features] Yes [8.0.00 features] Yes No No No Yes No No No Yes Yes No Yes Yes Yes No Yes No Yes Yes Yes No Yes No Yes Yes

BMC Remedy AR System 8.1.00 Compatibility Matrix

Client / Add-On / Application Remedy Asset Management 8.1.00 Remedy Change Management 7.0.x Remedy Change Management 7.5.x Remedy Change Management 7.6.00 Remedy Change Management 7.6.04 Remedy Change Management 8.0.00 Remedy Change Management 8.1.00 Service Level Management 7.0.x Service Level Management 7.1.00 Service Level Management 7.5 Service Level Management 7.6.00 Service Level Management 7.6.04 Service Level Management 8.0.00 Service Level Management 8.1.00 Service Request Management 2.2.0 Service Request Management 7.6.00 Service Request Management 7.6.04 Service Request Management 8.0.00 Service Request Management 8.1.00 Atrium Core 7.5.00 Atrium Core 7.6.03 Atrium Core 7.6.04 Atrium Core 8.0.00 Atrium Core 8.1.00 Atrium Integration Engine 7.5.00 Atrium Integration Engine 7.6.03 Atrium Integration Engine 7.6.04 Atrium Integration Engine 8.0.00 Atrium Integration Engine 8.1.00 Supported on Server 7.5.00? No Yes Yes Yes No No No Yes Yes Yes Yes No No No Yes Yes No No No Yes No No No No Yes Yes Yes Yes Yes Supported on Server 7.6.04? No Yes Yes Yes Yes No No Yes Yes Yes Yes Yes No No Yes Yes Yes No No Yes (Win 32-bit and Unix and Linux) Yes Yes No No Yes Yes Yes Yes Yes Supported on Server 8.0.00 No No Yes No Yes Yes No No No Yes No Yes Yes No No Yes Yes Yes No Yes (Win 32-bit and Unix and Linux) Yes Yes Yes No Yes Yes Yes Yes Yes Supported on Server 8.1.00 Yes No Yes No Yes Yes Yes No No Yes No Yes Yes Yes No Yes Yes Yes Yes No Yes Yes Yes Yes Yes Yes Yes Yes Yes

BMC Remedy AR System 8.1.00 Compatibility Matrix

Client / Add-On / Application Atrium Integrator 7.6.04 Atrium Integrator 8.0.00 Atrium Integrator 8.1.00 Supported on Server 7.5.00? No No No Supported on Server 7.6.04? Yes No No Supported on Server 8.0.00 No Yes No Supported on Server 8.1.00 No Yes Yes

Known Issues for Remedy Applications and Products

1. It is strongly recommended that all users on a single AR System Server use the same Remedy Administrator or Developer Studio version. 2. AR System servers co-located on the same machine must be the same version. 3. In AR System 7.5.00 and higher, unlimited flashboards no longer require an additional license add-on

Known Incompatibilities for Remedy Applications and Products

1. Previous versions of Atrium Core, ITSM, SRM and SLM may not be compatible when Mid-Tier is installed within a 64-bit JVM. Please refer to the Expected 64-bit interoperability with BMC Remedy AR System Mid-Tier for more information

BMC Remedy AR System 8.1.00 Compatibility Matrix

Comparison of Support between the AR System version 8.0.00 and 8.1.00

Support removed is highlighted in red. Support added is highlighted in bold.
8.0.00 Operating Systems
Windows Server 2003 or higher (32-bit or 64-bit) HP-UX 11iv2 or higher (Integrity / Itanium) Solaris 10 or higher IBM AIX 6.1 or higher Red Hat Enterprise Linux 5 or higher (x64) Novell SUSE Linux 11 or higher (x64) Windows XP, Vista, Windows 7 (client only) Macintosh 10.5 or higher (browser only)

8.1.00
Windows Server 2003 or higher (32-bit or 64-bit) HP-UX 11iv2 or higher (Integrity / Itanium) Solaris 10 or higher IBM AIX 6.1 or higher Red Hat Enterprise Linux 5 or higher (x64) Novell SUSE Linux 11 or higher (x64) Windows XP, Vista, Windows 7 (client only) Macintosh 10.5 or higher (browser only) Microsoft SQL Server 2005 or higher (32-bit or 64-bit) Oracle 11g R1 or higher IBM DB2 9.7 or higher Sybase ASE 15.0 or higher Apache 2.0.x or higher Tomcat 6.0.20 or higher JBoss 5.1.0 or higher Oracle BEA WebLogic 10.3 or higher Microsoft IIS 6.0 or higher IBM WebSphere 7.0 or higher ServletExec 5.0 or higher Internet Explorer 8 or higher Firefox 3.6 or higher Safari 4.0.5 or higher

Databases
Microsoft SQL Server 2005 or higher (32-bit or 64-bit) Oracle 11g R1 or higher IBM DB2 9.5 or higher Sybase ASE 15.0 or higher

Web Servers
Apache 2.0.x or higher Tomcat 6.0.20 or higher JBoss 5.1.0 or higher Oracle BEA WebLogic 10.3 or higher Microsoft IIS 6.0 or higher IBM WebSphere 7.0 or higher

Servlet Engines
ServletExec 5.0 or higher

Browsers
Internet Explorer 8 or higher Firefox 3.6 or higher Safari 4.0.5 or higher

BMC Remedy AR System 8.1.00 Compatibility Matrix

Document Revision History

Revision# v1.0_0 Document Revision Details GA Release Revision Date 20-Feb-2013

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