http://safsdev. sourceforge. net/DataDrivenTe stAutomationFram eworks.

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Reusable action:-
It is an action which contains business logic recorded
events.That action can be made as reusable
and it can be used in another test by using either
call to or copy of action.

Reusable function:-
It is an user defined function which is defined in the
action for any logic which needs replication. It can be
called whenever we need by mentioning its name or by
call statement.we can also use by having vbs file name
means having the function definition part in the vbs
file and calling that vbs file using executefile
statement.

2.If parameterization is done in the data sheet it is

applicable to that action means particular to that
test only where as if parameterization is done by
environment variable it is applicable to all of the
test and thus the variable will be as global.

The framework requires the creatio of Repository files,Recovery Files,Library

Files(Reusable Functions or userdefined functions),XLS files

1.Repository:- files are created Test manager or test lead or senior S/W engineer.
so we have to add or load or executes these repository files using within a script or using
QTP tool .
2. library files :-After loading the repository file,then the library files are loaded
dynamically into the scripts.
This library file contains functions&sub procedures&verification checks,reports.

Then these files are loaded dynamically into the test in two ways:
[a] before creation of library files we creates a functions(just record the functionality of
the app and mention the function name at first and copy the script and paste into notepad
and save as .vbs extention and save this a folder which we want to create at first and give
the folder name as Re_Usable_ Functions) .
Then if u want to make this file as reusable then go to Test tab and select Test settings-
select Resource tab &click +button&browse the location of the Vbscript file which u
stored in Re_Usable_ Functions folder.then this function is reusable,u can use this file
with that function name like:function().
[b]loading library file at runtime u can use the statement-ExecuteFile("full path of the file

For restricting functions of the library to

specific Actions
For declaring Global Variable, Functions, For loading libraries depending upon
classes etc… conditions at run-time. Ex-
Add all global variables to a VB Script file If Condition1 then
and specify it in settings. ExecuteFile “C:\File1.vbs”
Else
ExecuteFile “C:\File2.vbs”
End If
which u stored in a folder").
ExecuteFile “C:\Documents and Settings\tarun_lalwani\Desktop\Demo.vbs”

3.XLS files:--the functionality(data whithin a fields) of the app under test(AUT) is

documented in a Data Table.
This DataTable contains testdata for a particular screen fields and this datatables are
loaded onto scripts manually.
advantage:-so whenever the app data is changed,we dont want to change the script just
we have to change the data whithin the datatable.
i am sending a script which contains how we develop datatable whithin a script.
4.Recovery Files:--Recovery files are created using "Recovery Scenario Manager".
These files r used for an unexpected event or error occur whithin a run session and the
recovery operation is neccessary.
At first we understand the app functionality and we want to guess that what type of errors
are occur during the script execution.
ex:-some times if there is misspeled data is entered whithin a field then a pop-up window
will open and says "enter appropriate data ",so we want to create file for this using
"Recovery Scenario Manager",in this 1]trigger event 2]Recovery Operation and3]post
recovery test run.
After this we enter with "scenario name"and save this in "Recovery_files"folder which
we want to create at earlier stage like re_uasable_func folder.
Then select Test tab-Test Settings-Recovery tab and add recovery file which is saved in
"Recovery_files"folder with scenario name.
Next execute this file whenever u want whithin a script using few functions like:
-declare a variable(ex-rep)
variable=Recovery.GetScenarioPosition(Scenario File,Scenario Name)
Recovery.Set Scenario Status(variable,Status)
Status=True or False
Recovery.Activate
Then this file is executed whenever this perticuler error occur.
and also use OnErrorResumeNext function also used.just got to built-in functions.

This is the one type of frame work.We called it as Master FrameWork or Action
FrameWork.
Check Points in QTP:
Browser("Google").Page("Google").WebRadioGroup("meta").Check
CheckPoint("meta")
Well let’s take a look at approach that QTP takes. Whenever a checkpoint is created QTP
add a Checkpoint(“<Name>”) object to the script.
Test and Run-time Object

What is the difference between Test Objects and Run Time Objects ?
Test objects are basic and generic objects that QTP recognize. Run time object means the
actual object to which a test object maps.
Can i change properties of a test object
Yes. You can use SetTOProperty to change the test object properties. It is recommended
that you switch off the Smart Identification for the

object on which you use SetTOProperty function.

Can i change properties of a run time object?
No (but Yes also). You can use GetROProperty("outerText") to get the outerText of a
object but there is no function like SetROProperty to change this property. But you can
use WebElement().object.outerText="Something" to change the property.

SMART Identification:-

Smart Identification is nothing but an algorithm used by QTP when it is not able to
recognize one of the object. A very generic example as per the

QTP manual would be, A photograph of a 8 year old girl and boy and QTP records
identification properties of that girl when she was 8, now when

both are 10 years old then QTP would not be able to recognize the girl. But there is
something that is still the same, that is there is only one girl in

the photograph. So it kind of PI (Programmed intelligence) not AI.

When should i use SMART Identification?

Something that people don't think about too much. But the thing is that you should
disable SI while creating your test cases. So that you

are able to recognize the objects that are dynamic or inconsistent in their properties.
When the script has been created, the SI should be enabled,

so that the script does not fail in case of small changes. But the developer of the script
should always check for the test results to verify if the SI

feature was used to identify a object or not. Sometimes SI needs to be disabled for
particular objects in the OR, this is advisable when you use
SetTOProperty to change any of the TO properties of an object and especially ordinal
identifiers like index, location and creationtime.
Descriptive Programming:
Whenever QTP records any action on any object of an application, it adds some
description on how to recognize that object to a repository of objects called object
repository. QTP cannot take action on an object until unless its object description is
in the Object Repository. But descriptive programming provides a way to perform
action on objects which are not in Object repository

When and Why to use Descriptive programming?

Below are some of the situations when Descriptive Programming can be considered
useful:
The objects in the application are dynamic in nature and need special handling to
identify the object. The best example would be of clicking a link which changes
according to the user of the application, Ex. “Logout <<UserName>>”.
When object repository is getting huge due to the no. of objects being added. If the
size of Object repository increases too much then it decreases the performance of
QTP while recognizing a object.
When you don’t want to use object repository at all. Well the first question would be
why not Object repository? Consider the following scenario which would help
understand why not Object repository

Scenario 1: Suppose we have a web application that has not been developed yet.
Now QTP for recording the script and adding the objects to repository needs the
application to be up, that would mean waiting for the application to be deployed
before we can start of with making QTP scripts. But if we know the descriptions of
the objects that will be created then we can still start off with the script writing for
testing

Scenario 2: Suppose an application has 3 navigation buttons on each and every

page. Let the buttons be “Cancel”, “Back” and “Next”. Now recording action on
these buttons would add 3 objects per page in the repository. For a 10 page flow this
would mean 30 objects which could have been represented just by using 3 objects.
So instead of adding these 30 objects to the repository we can just write 3
descriptions for the object and use it on any page.

Modification to a test case is needed but the Object repository for the same is Read
only or in shared mode i.e. changes may affect other scripts as well.
When you want to take action on similar type of object i.e. suppose we have 20
textboxes on the page and there names are in the form txt_1, txt_2, txt_3 and so on.
Now adding all 20 the Object repository would not be a good programming
approach.

How to use Descriptive programming?

There are two ways in which descriptive programming can be used
By creating properties collection object for the description.
By giving the description in form of the string arguments.

By creating properties collection object for the description.

To use this method you need first to create an empty description

Dim obj_Desc ‘Not necessary to declare

Set obj_Desc = Description.Create

Now we have a blank description in “obj_Desc”. Each description has 3 properties

“Name”, “Value” and “Regular Expression”.

obj_Desc(“html tag”).value= “INPUT”

When you use a property name for the first time the property is added to the
collection and when you use it again the property is modified. By default each
property that is defined is a regular expression. Suppose if we have the following
description

obj_Desc(“html tag”).value= “INPUT”

obj_Desc(“name”).value= “txt.*”

This would mean an object with html tag as INPUT and name starting with txt. Now
actually that “.*” was considered as regular expression. So, if you want the property
“name” not to be recognized as a regular expression then you need to set the
“regularexpression” property as FALSE

obj_Desc(“html tag”).value= “INPUT”

obj_Desc(“name”).value= “txt.*”
obj_Desc(“name”).regularexpression= “txt.*”

This is how of we create a description. Now below is the way we can use it

Browser(“Browser”).Page(“Page”).WebEdit(obj_Desc).set “Test”

When we say .WebEdit(obj_Desc) we define one more property for our description
that was not earlier defined that is it’s a text box (because QTPs WebEdit boxes map
to text boxes in a web page).

If we know that we have more than 1 element with same description on the page
then we must define “index” property for the that description

Consider the HTML code given below

<INPUT type=”textbox” name=”txt_Name”>
<INPUT type=”textbox” name=”txt_Name”>

Now the html code has two objects with same description. So distinguish between
these 2 objects we will use the “index” property. Here is the description for both the
object

For 1st textbox:

obj_Desc(“html tag”).value= “INPUT”
obj_Desc(“name”).value= “txt_Name”
obj_Desc(“index”).value= “0”

For 2nd textbox:

obj_Desc(“html tag”).value= “INPUT”
obj_Desc(“name”).value= “txt_Name”
obj_Desc(“index”).value= “1”

Consider the HTML Code given below:

<INPUT type=”textbox” name=”txt_Name”>

<INPUT type=”radio” name=”txt_Name”>

We can use the same description for both the objects and still distinguish between
both of them
obj_Desc(“html tag”).value= “INPUT”
obj_Desc(“name”).value= “txt_Name”

When I want to refer to the textbox then I will use the inside a WebEdit object and
to refer to the radio button I will use the description object with the
WebRadioGroup object.

Browser(“Browser”).Page(“Page”).WebEdit(obj_Desc).set “Test” ‘Refers to the text

box
Browser(“Browser”).Page(“Page”).WebRadioGroup(obj_Desc).set “Test” ‘Refers to
the radio button

But if we use WebElement object for the description then we must define the
“index” property because for a webelement the current description would return
two objects.

[1]"If you plan on continuing to run tests in the earlier versions of QuickTest
Professional, you should make a copy of the test before opening it in the newer version. If
you save the script in the new version, the format may not be compatible with the earlier
version.
Example: If you will be running the tests in both QuickTest Professional 8.2 and 9.0, do
not convert and save the test when it is opened in QuickTest Professional 9.0. Tests
opened and converted to the QuickTest Professional 9.0 format cannot be opened in
QuickTest Professional 8.2"

Session Objectives:-

1.Global Data Maintenance in QTP:-

2.Handling Dynamic Objects:-
3.Library Files:-

1.Global Data: – Data accessible across the script.

Ways to maintain Global Data in QTP
[a]-Global Datasheet:-
[b]-Action Parameters
[c]-Environment Variables
[d]-Dictionary Object in Registry

[a]- Global sheet enables to pass information between actions.

Data stored in Global sheet is accessible through out all the actions
Syntax :
To Retrieve a value from Global sheet
DataTable(“Column Name”,dtGlobalSheet)
To Write a data into Global sheet
DataTable.GlobalSheet.AddParameter "Time1", "5:45”
[b]- You can output a value to an action or component parameter, so that values from one
part of a run session can be used later in the run session, or be passed back to the
application that call the test or component.
Types of parameters
Input Parameters
Output Parameters
Input parameters are used to pass values to the called action.
Output parameters are used to return a value to calling action or component.
We can set Input and Output Action Parameters in Action Properties Dialog box.
Syntax :
Parameter(Variable Name)

[c]- We can define a Environment variable that can be accessed from any action in the
test
Environment Variables are two types
Internal
External
Internal Environment variables are defined in our local test and the variables can be
accessed from any action in the current test.
Example
The following example creates a new internal user-defined variable named MyVariable
with a value of 10, and then retrieves the variable value and stores it in the MyValue
variable.
Syntax :
Setting the Value
Environment.Value("MyVariable")=10
Retrieving the Value
MyValue=Environment.Value("MyVariable")
External Environment variables are defined in an External File and the variables can be
accessed from any action in any Test.
Example
The following example creates a new internal user-defined variable
The environment variable file must be an XML file using the following syntax:
<Environment>
<Variable>
<Name>This is the first variable's name</Name>
<Value>This is the first variable's value</Value>
</Variable>
</Environment>
To Load the External File in our Current Test the following syntax is used.
Environment.LoadFromFile(Path of the XML File)
To use the loaded Environment variables in the current test, we use the following
statement.
LocalVariable=Environment.value(“Variable Name”)
In QTP 6.5 Environment variables are maintained in .INI files instead of XML files
Typical Architecture of a .INI file is….
[Environment]
Name=“John”
Age=26

[d]-Sharing data using registry:

The Dictionary object enables to assign values to variables that are accessible from all the
actions where the Dictionary object is created.
To use the Dictionary object, first add a reserved object to the registry in
HKEY_CURRENT_USER\Software\Mercury Interactive\QuickTest
Professional\MicTest\ReservedObjects\) with ProgID = "Scripting.Dictionary".
For example:
HKEY_CURRENT_USER\Software\Mercury Interactive\QuickTest
Professional\MicTest\ReservedObjects\GlobalDictionary
Once Creating a Dictionary Object to registry, It can be accessed from any Test and we
can add or remove values to it.
Example code goes like this :
GlobalDictionary.RemoveAll
GlobalDictionary.Add “Dept", “Marketing"
Then you can retrieve the data from the Purchase Tickets action as follows:
Dim CompareDate
CompareDate =GlobalDictionary.Item(“Dept")

2.Handling Dynamic Objects:-

Dynamic Objects : Objects that are having varying properties.
Ways To recognize dynamic objects
[a]-Regular Expressions
[b]-Parameterizing Object Repository
[c]-Using Environment Variables
[d]-Descriptive Programming.
[a]- Regular Expressions:

[a]-Regular expressions enable QuickTest to identify objects and text strings with
varying values.
Define a regular expression by entering the regular expression syntax for the string in the
value box in the Constant Value Options dialog box or the Parameter Options dialog box.
Instruct QuickTest to treat the value as a regular expression by selecting the Regular
Expression check box.
A regular expression is a string that specifies a complex search phrase.
Some of the regular Expressions are –
Using the Backslash Character ( \ )
Matching Any Single Character ( . )
Matching Any Single Character in a List ( [xy] )
Matching Any Single Character Not in a List ( [^xy] )
Matching Any Single Character within a Range ( [x-y] )
Matching Zero or More Specific Characters ( * )
Matching One or More Specific Characters ( + )
Matching Zero or One Specific Character ( ? )
Grouping Regular Expressions ( ( ) )
Matching One of Several Regular Expressions ( | )
Matching the Beginning of a Line ( ^ )
Matching the End of a Line ( $ )
Matching Any Alphanumeric Character Including the Underscore ( \w )
Matching Any Non-Alphanumeric Character ( \W )
Combining Regular Expression Operators ()

[b]-Parameterizing Object repository:

Pass varying values to Object Repository from DataTable
[c]- Environment Variables to Handle Dynamic Objects:
Pass Environment parameter value to Object Repository to handle Dynamic Objects

[d]- Descriptive Programming:

All programmatic description property values are automatically treated as regular
expressions.
Instruct QuickTest to perform methods on objects without referring to the object
repository or to the object’s name.
To do this, provide QuickTest with a list of properties and values that QuickTest can use
to identify the object or objects on which we want to perform a method.
Programmatic descriptions enable you to create temporary versions of test objects to
represent objects from the application.
Perform operations on those objects without referring to the object repository.

Example :
If a website is generating a Command Button during the run time. In this case Object
repository can not have a entry of it. So by using Descriptive Programming we can
handle this situation.
Ways to do Descriptive programming
List the set of properties and values that describe the object directly in a test statement
Add a collection of properties and values to a Description object, and then enter the
Description object name in the statement.
Syntax:
Description.Create()

A Sample Descriptive program …..

SystemUtil.Run "C:\type.txt"
Window("Text:=type.txt - Notepad").Type "happy days"
Window("Text:=type.txt - Notepad").Type micAltDwn & "F" & micAltUp
Window("Text:=type.txt - Notepad").Type micLShiftDwn & "S" & micLShiftUp
Window("Text:=type.txt - Notepad").Close

3.Library Files:-
These are the re-usable scripts that can be used for automation.
Advantages of Library Files
Maintainability
Reusability
Security

[1].
The following script stored in X machine in folder say SMOKETEST :
Sub_script:
Main_Script:
This Main_Script call action Sub_Script.
From machine X, i copyed folder SMOKETEST including shared object repository to
my machine.
When i run Main_Script (which is copied in my machine), i got the following error
message
"Action not found" while running Sub_Script action
if i comment code for Sub_script, then i call same action i.e. Sub_Script.. .it works fine.
But why it is not working for 1st time...is there any setting i have to do it ?
[2]
Environment Variables:-It can be accessed from any action in the test
means the variable can be accessed from any action in the current test.
means if we want a value which is constant and we want to use in entire test
then we assign that value into a variable and add this variable as a EnvironmentVariable.
Advantage:This is useful to reduce the time for assigning the constant value every time.
Environment Variables Creation:-for ex,if we want a value which is 10.
and we used this value for somany times,then we need to assign this value into
environmentvariable.
-Go to NotePad and write Environment.Value("variable name")=10 and save it as a name
with .vbs extension.
Then go to QTP Tool-Test tab-select test settings-select Environment tab and past the file
which u saved as a .vbs extention.
so how we use this variable,dont worry i am sending a document,u just go through it u
will understand everything.
or
.Setting the value:Environment.value("variable")=10 which we done above.
.Retrieving the value within the script:variable=Environent.value("variable")
Note:-
When we use Environment("Param1").value then QTP expects the environment variable
to be already defined. But when we use .
Environment.value("Param1") then QTP will create a new internal environment variable
if it does not exists already. So to be sure that variable exist.
in the environment try using Environment("Param1").value.

[4]- Can anyone tell me how to recognize a link using

> Descriptive programming in QTP.
> I have used href and htmltag attributes but still it doesnt recognize.
Describe the link object using its mic class and class
value also.

[5]-any one can help me in this How can we add window menu objects to
Object Repository in QTP with out recording.?

[6] Can someone please tell to count the total number of items in a WebList?

x = Browser().Page( ).weblist( ).getroproperty( "items Count") (or)

ItemsCount=Browser( "Browser Name").Page( "Page name").Weblist( "Weblist
name").GetROpropert y(ItemsCount)
msgbox ItemsCount

[7]-I do not have Quality center on my computer but I have Testdirector

Do you know if there is any way that I could run batch tests with QTP and
Testdirector?
I was trying to run some tests with "Test Batch Runner"
And its running all the tests but I was able to only view the last
result sheet.
How can I view the results on all the tests in the batch?
First you need to install quality center in your computer.
Then open the quality center,it opens in web browser.
Copy that URL and use it in QTP while connecting to quality center.Then click connect
button.
Later give the domain name, project name,user name and password.
Note: if you are using trial version of quality center, Then domain name is default
Project name: Qc-demo
username:Alice_ qc
password: No need of password for this username.
When i cliked on "connect" without giving anything in the server feild its gave a message
"full server url path is required"
I didnot know what url do I need to give

[8]-How can we get the Snapshots via Script?

we take screen shots during Runtime by using this option
CaptureBitmap & it is saved "res" folder of the QTP saved file
syntax: object.CaptureBitma p "file_name", "option"
(1) file_name i.e .bmp or .jpg
(2) 0 or 1 i.e to over the present file or not
Ex: Desktop.CaptureBitm ap "Desk.bmp",1
Note: To know the Object name:
QTP->ScriptView- >press F7 ....

[9]- How can we get the snapshot for the failed and passed
status through QTP Script.?
Ans:
Tools----->Options- ----->Run tab
There is option called "save step screen capture to results" it got 4 options..... .
1) Always 2)on errors 3)on errors and warnings 4)Never.
Choose whatever you want.

[10]- How to get the consolidated Test Results in QTP (is it possible via Script)?
Ans:
Tools----->Options- ----->Run tab
Select check box for the option" view test results when run session ends."
when every time you run the script, at the end of run session, a detailed test results will be
displayed.

[11]- How can we convert the snapshots and test results into
PDF .?
Connect to quality center from QTP, evan you can connect to quality from test results.
Quality center generates very nice detailed test report in word format.
Later if you want you can convert it into pdf.
[12]-While selecting Priority and severity of bugs. Keep in consideration
Problem in front-end of application due be any reason is equal proportion to select ing
the priority marks of bug. Big problem in front-end of application give reason to set high
priority.

And Problem in Backend of application due to any reason which reflect on front end of
application is equal proportion to select ing severity of Bugs.

Suppose there is Data grid in a form of application which has to shows details of all paid
users till date. But it only show paid users which has registered after the date of 12/06/06.
Because here the data is show ing ( Front-end) but wrong database query is used
(Backend). So Priority is medium. But severity is high.

Priority of Bugs can change according to Time remain for Testing the application but
not severity.
[13]- How can I copied application data paste in to notepad through QTP.

QTP has a separate ADD-IN for Oracle, do check if it is installed on your system and
enabled when u run QTP. I think this should help.

My company's applications are developed on Oracle Forms and Reports

While recording scripts on these apps, QTP records the scripts sometimes as JAVA,
sometimes as Oracle

Here is a piece of code QTP recorded for a very same function on our application. .

Code from 1st recording... ...

OracleFormWindow( "Menu Explorer").OracleTr ee("OracleTree" ).Select

"fulfillmentSCE->Bookings"
OracleFormWindow( "Menu Explorer").OracleTr ee("OracleTree" ).Expand
"fulfillmentSCE->Bookings"
OracleFormWindow( "Menu Explorer").OracleTr ee("OracleTree" ).Select
"fulfillmentSCE->Bookings->Export"
OracleFormWindow( "Menu Explorer").OracleTr ee("OracleTree_ 2").Activate
"Shipment Entry"
OracleFormWindow( "Booking Screen").OracleText Field("OracleTex tField").
OpenDialog

This code won't run later, it navigates the application properly at menu level but fails at
filed level, The error message it gives is "Verify that parent properties match an object
currently displayed in your application"
2nd recording... ...

JavaWindow(" TST v760").JavaInternal Frame("Menu Explorer").JavaTree ("DTree")

.Select "fulfillmentSCE; Bookings"
JavaWindow(" TST v760").JavaInternal Frame("Menu Explorer").JavaTree ("DTree")
.Expand "fulfillmentSCE; Bookings"
JavaWindow(" TST v760").JavaInternal Frame("Menu Explorer").JavaTree ("DTree")
.Select "fulfillmentSCE; Bookings; Export"
JavaWindow(" TST v760").JavaInternal Frame("Menu Explorer").JavaTree ("DTree_2" ).
Select "Shipment Entry"
JavaWindow(" TST v760").JavaInternal Frame("Menu Explorer").JavaTree ("DTree_2" ).
Activate "Shipment Entry"
JavaWindow(" TST v760").JavaInternal Frame("Booking Screen").JavaEdit(
"VTextField" ).SetFocus

[14]- Can some one give me list of Low priority and high severity Bugs and high priority
and low severity bugs.

a good example for low priority & high severity bug is a deffered bug, which cannot be
fixed in the current release (fatal erro).

i kno d example for high priority and low saviority:-

its like in the case of a notepad , suppose when we click on save button the file gets
saved but it gets saved at two locations so this problem will be high priority for
developers because memory is getting wasted in it while it will be of low saviority for
testers bcoz they have tested and verified that the files gets saved.
Amdocs is a provider of software and services for billing and CRM systems. Its clients
are primarily focused on the public sector and telecommunications, including such "Tier-
1" players as Sprint-Nextel, Cingular, Vodafone, T-Mobile.

Amdocs' main products are centered around Integrated Customer Management (ICM);
the components include a complete product and service suite. Other products include
CRM systems (such as Clarify, including ClearSales) , Amdocs 6, Self Service, Ensemble
and Enabler.

AMDOCS generates billing data for most US phone companies and is able to provide
detailed logs
SERVICES
They include:
Amdocs Customer-Centric Service Assurance Solution
Amdocs Order-to-Activation Solution
Amdocs Customer Intent-Driven Contact Center Solution
Amdocs Qpass Digital Commerce Management Solution
Amdocs Convergent Rapid Launch Solution
Amdocs Next-Generation Convergent Billing Solution
Amdocs Multi-Channel Self-Service Solution

Citrix connection center or Amdocs Table.

(Amdocs or Samson or CSM or CRM or Billing shows the changes that take place in
the application done by the Customer care will be seen in Samson database at the
same time its seen in SQL and TOAD databases.)

Central point of connection to all environments.

We created this site as a central point of connection to all of your frequently used
environments. No more icons to worry about. You can access this page from any
computer with IE 5.5 installed, anywhere on the network. Click a link on the left to
navigate, and then below to launch the application. The application will run in a separate
window, allowing you to connect to multiple environments simultaneously.

Select PET Environment on the right hand side of the page

Opens up the Environment page ,
Select the environment according to the environment in which testing is taking place
Takes the operator to Samson Main Login Page
Put in ur Login mostly user id is ur last 4 digits of ur social or last 4 of ur desk ph no
Ttakes u to central login page
Different applications are in the table below for just information
Select CSM to check the changes u have done in the web applications during testing
Customer service management page opens up
Select SELECT icon
Select Ban window opens
Select BAN from the drop down list and put in the Ban number in the NO window
( BAN is the Specific no given to a customer under which no of different ph nos will
be registerd for the customer.)
Select RETRIVE
Gives the customers details
Double click on the details it opens up the details on the customer in detail.
Can see the Financial summery ,Ban Profile,Agreement,Features,Profile of the
customer
For showing the changes in Samson we need to show it in FULL BILL INDICATOR
For FBI select Page Options from the top of the page
Select Paperless Bill from the drop down box
Gives the FBI window which should be taken snap shot of
We can Suspend, Cancel and Rrestore the customer’s Specific Ph No from the
account from Samson
This is more than enough to know about AMDOCS or SAMSON or CRM or CSM
or Billing all r same
Managers too don’t know more than this