Varun Biala

Email: varunbiala89@gmail.com
Contact No: +91-9560742799
Professional Synopsis
A competent M.Tech professional with 4.2 years of experience as a business
analyst.
Proficient in Business processes analysis, Requirement analysis, Requirement
gathering and Business Analytical Skills.
Experienced in CRM concepts, capture CRM and process requirements,
recommending best practices and design functional solutions for CRM based
implementations.
Good in understanding the systems from technical perspective and functional
perspective.
Good in identifying risk and improve the system design and relevant feature set
and share mitigation plan against them.
Prepare high level implementation plans, translating clients requirements into
system configurations (Impact analysis, gap analysis and work flow diagrams).
Strong Analytical and documentation skills (SRS, BRD, Project Proposal,
Understanding Documents, Solution Documents and Use Cases etc.) accompanied
by problem solving skills.
Good communication and interpersonal skill.
Experienced in UAT, end user training, implementation and post-implementation
support.
Good in interaction with different teams in the organization such as QA,
Development, Product, Sales and the client (IT, Business, SMEs, users).
Proficient in using leading industry tools like MS Office (Word, Excel & Power
Point), MS Visio, Balamiq, Swordsoft, JIRA to develop various project deliverables.
Knowledge of SQL and can write basic SQL queries.
Proficient in catering production issues and work with proactive approach to
resolve them.
Good knowledge of UML diagrams.
Areas of Expertise
Accurately completing project within duration and effort commitments.
Capable of handling difficult situations during project life cycle and easily
adaptable in any environment.
Handled projects from Pre sales stage that includes RFP filling and POC with
customer on their requirement.
Proficient in Effort estimation, Project planning, Scheduling and Resource.
Possesses excellent communication, documentation and organization skills with
the ability to adapt to a new environment & meet stringent deadlines.
Streamline the project by implementing SCRUM methodology
Certifications
Certified Accredited Scrum Master from International Scrum Institute.
Authorized certification ID: 07267700392287
Certified Accredited Scrum Product Owner from International Scrum Institute.

Authorized certification ID: 27299661159049.

Carrier Highlight:
Acidaes Solution Pvt. Ltd.
Feb15Present
Founded in 2002, Acidaes is a specialist customer relationship management product
company, providing services to customers in the global market. CRMnext is our flagship
product, available on a commutable cloud model i.e. both On-private cloud and On-public
cloud through a single code-base which provides companies with flexibility for their
ownership model.
Designation: CRM Consultant (Business Analyst)
Softprodigy Pvt. Ltd

Jan13-Feb15

SoftProdigy came into existence in 2006, it provides solution for enhancing the
businesses by delivering high quality web designs, mobile development solutions, as well
as innovative internet-driven marketing and sales strategies.
Designation: Associate Business Analyst.
ActiveCraft Pvt. Ltd

Jan13-Feb15

Activecraft major deals in the website and mobile application development.

Designation: Trainee Business Analyst.
Project Details:

Project # 1
Project Name
Client:

Virtual Sales Manager

Max Life Insurance

Domain:
Role:

Team Size:

14

Duration

Insurance
Project Lead, Prod.
Owner.
9 months

Project description: This is a web application made for Max Life Insurance. It is a fully
automated system which accelerates the marketing process to higher extent. It holds
digital marketing products of Max life like Term plan, Pension plan, Fast Track plan and
Cancer care.
Through this application user can create lead online by entering all the details, this
application contains all the business logic and business rule engine of customer, Payment
gateway, Document Upload and Integration with our backhand CRM system for record
creation.

Project # 2
Project Name
Client:

Group Business

Max Life Insurance

Domain
Role:

Team Size:

Duration:

Insurance
Project Lead, Scrum
Master
3 months

Project description: Automating the internal process of the client for processing of
Group Business Cases logged by the customer where system take care about the
grievance cases and normal care and able to get the details form Group Asia and IGMS in
case of Grievance case.

Project # 3
Project Name:
Client:
Team Size:

EWB
East West Bank, Phillipines
4

Domain
Role:
Duration:

Banking
Consultant
2 months

Project description: It is a CRM solution which is built for out of box solution for Sales
Automation for Retail customers of bank. It also includes Banca assurance, Marketing
Automation, Lead generation through campaign, social and Email & SMS. We have also
implemented Customer Service process flow in this solution.

Project # 4
Project Name
Client:

One System
Max Life Insurance

Domain
Role:

Team Size:

Duration:

Insurance
Functional Consultant,
Product Owner.
6 Months (Esti. 2 Years)

Project description: Automating the internal process of Refunds for the client. Build
and implement the logics in case of Refund logged by user (Refund by NEFT, Cheque, Reentering in Policy etc.) All the manual process regarding to the refunds has been
automated where minimal human intervention is needed just for the decision making
over the cases. Integration with other systems like Ingenium, Scopp and Omidocs with
the help of web services.

Project # 5
Organization:
Role:
Duration:

DockedIn
Business Analyst, Scrum
Master
1 Year

Project Name:
Team Size

Healthcare
7

Project description: The aim of the project is to facilitate the patient to take
consultation form doctors around the world through remote conferencing. The system is
Integrated with advanced devices that major amount of diagnosis of the patient could be
done remotely. Patient can interact with the doctor instantly with the help of mobile
application and web based application as well.
Projects Roles and Responsibilities:
Part of Engagement Service Group responsible for end to end Project Delivery
Insurance and Banking Domain. The task involves capturing leads from front end
and maintaining, refining the data on the basis of different roles through
Integration (Web Service Integration).
Ensured all project decisions are documented and communicated to stakeholders
Interacting with client for requirement gathering and elicitation, application design
and reporting.
Study the current state of the processes and make flows accordingly.
Bridging the gaps between client and technical team.
Work with different stakeholders to convert business requirements into actual
project plan.

 Create Understanding Documents, Software Requirement Specification

Documents, Proposal Making, Creating Change Request Documents and
Requirement Design Documents.
Create Use Cases, Class, Sequence & Activity Diagrams, Burndown charts, and
Flow Diagrams.
Create Wireframe/Prototypes for web and mobile applications.
Defining project scope using Work Breakdown Structure (WBS) with WBS
Dictionary.
Data Element Mapping and creating of Business Rules.
Play role of Scrum Master in daily scrum for proper implementation of Agile
Methodology.
Sprint planning with development team by creating Product Backlogs.
Workshop with customers on business process understanding and brainstorming.

Achievements:
Awarded with Young Achiever Award 2014.
Multiple appreciation emails from customer on successful and timely deliveries.
Appreciated by Manager for good work on project and designated to Project lead
position in just 4 months of joining the Company.
Publish paper in international journal IJCSI. http://www.ijcsi.org/papers/IJCSI-9-3-3425-427.pdf
Education
ME from Lovely Professional University, in the year 2012 with 63.45%.
BE from Lovely Professional University, in the year 2011 with 64.23%.
12th from Khalsa Sen. Sec. School, Amritsar in the year 2007 with 67.60%.
IT Skills
Technical skills: MS Visio, Balsamiq, Axure RP, Bizagi, CRM, MS Excel, MS
PowerPoint, JIRA & SQL.
Other Tools: Soap UI
Personal Dossier
Date of Birth: 17th July, 1989
Gender: Male
Nationality: Indian
Marital Status: Unmarried