Questionnaire

Greetings! I would appreciate your feedback on my survey. This survey is needed for the completion of my Post graduation in Masters in International Business on the topic A study on performance optimization in logistics using ICT. All responses will remain confidential and secure. Thank you in advance for your valuable insight. Name of the employee: (Mr./ Ms/Mrs.) ______________________Designation: _______________________ 1) Organization Name: __________________ 2) Year of establishment of the company in India: ____________ 3) Services offered by the company Transportation Warehousing Inventory management Freight Forwarding Order Processing Distribution 4) Industries Served: Textiles Automobiles FMCG Pharmaceuticals Others,Specify: ____________________ 5) Major Customers: a) b) Reverse Logistics E-commerce Logistics Others Specify ________________

6) Rank the challenges faced by logistics in India (1 to 4) Overburdened ports Insufficient Technology and equipments usage Poor road networks Increasing fuel prices

7)Information Communication and Technology Systems used in your company: RFID Bar coding EDI GPS GIS Internet ERP 8) What are the advantages of using ICT in logistics process Accuracy Security Speed Reduce cost Reduce workload Better customer service Real time visibility Others, Specify: ________________________________ Transportation Management System Warehouse Management System Other Real time communication systems Analytic& Application Softwares Others, Specify: ___________________________ ____________________________

9) What is the main motivation for implementation of ICT Global recognition Cost and time savings Better customer service Gain competitive advantage Overall Performance optimization Others, Specify: ____________________________________ 10) Do you think ICT can be used for performance optimization in logistics? Yes No

11) What is the main challenge faced by the company in implementing ICT Resistance from owners, managers or shareholders Lack of capital Lack of skilled employees Others, Specify : ________________________________

12) According to you performance optimization in logistics means Significant reduction in cost and time Better response to customers Integration of process Real time visibility Increase productivity All of the above None of the above

13)Do you think more investment is needed for research and development of ICT in your company? Yes No

14) How is your experience after the implementation of new technologies in your company? Poor Exceptional Average Good

Interview Set 1 To begin, Please Provide some background information on your company?

How do you use ICT to create competitive advantage in your business?

What are the uncertainities and problems you face in logistics and supply chain management?

How istechnology helping you to overcome these uncertainities?

Please provide some information about the technologies adopted by your company?

What are the potential advantages of these technologies?

How ICT can be used to reduce costs and unnecessary expenses?

Are you planning to invest more in ICT, Research and Development?