T ERRY S TINE

Greencastle, PA 17225 717.372.6101 ~ tlstine@yahoo.com

QUALITY ASSURANCE PROFESSIONAL SUMMARY

Safety-conscious and investigative quality assurance and standards professional with more than 25 years of progressively-responsible experience in highly-visible automotive manufacturing. Recognized by Volvo Trucks Organization in 2012 with a Quality Award for implementing Shokiryudo in Powertrain production and an Operational Excellence Award in 2011 for best Kaizen. Work well in multi-cultural environments. Very adaptable to ever-changing work situations along with strong work ethic. Member, American Society of Quality (ASQ).

AR E AS

OF

STRENGTH
Cohesive Cross-Functional Team Building Deming Cycle of Continuous Improvement Audit Presentations Planning, Organizing and Scheduling Strong Leadership Effective Communication Skills

Structured Problem-Solving Tools such as 8D Root Cause Analysis, 5W1H Analysis and Fish Bone Diagrams Kaizen Events

S EL E C TE D C AR E E R HI G HLI G H TS
VOLVO POWERTRAIN NORTH AMERICA: Assisted in revising and improving Volvos global product audit standard by acquiring new knowledge from the Global Volvo Powertrain Product Audit Network. Played key role in Global Volvo Powertrain Product Audit Network discussions for each plant and their on-going improvement initiatives. Boosted productivity by implementing new assembly-line tools and process strategies that reduced throughput times and improved product first-time through percentages. Ensured assembly-line process stability by proactively auditing work stations and removing variability and non-value added steps to make processes more efficient and predictable. Initiated and implemented assembly and machining cleanliness/5S programs that enhanced work place organization, efficiency, quality, safety and employee attitudes. Successfully managed Product Audit Department in which full tear-down audits of major components ensured finished product quality, reduced field failures and customer complaints, decreased costs and protected brand image and the customer. Introduced and implemented the Shokiryudo program that visually audited engines just prior to customer shipments and prevented problems from reaching customers.

P RO F E SSI O N AL T R AI N I NG
Six Sigma Green Belt Certificate of Achievement Villanova University ISO 9001 Auditor / Lead Auditor Training The Victoria Group, Inc. ISO 9001 Internal QMS Auditor Refresher Course Lloyds Register Quality Assurance ISO 9001 Process and Added Value Auditing Bureau Veritas Essentials of Leadership Development Dimensions International Management Certificate Quality Training Services

TERRY STINE

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P RO F E SSI O N AL EX P E RI E N CE
VOLVO POWERTRAIN NORTH AMERICA, Hagerstown, MD Team Leader Product Audit Manufacturing Quality (2011 2013) Led Product Audit Department and collaborated with Volvo Global Powertrain Product Audit Network to harmonize global product audit processes for engines and transmissions manufactured and assembled in Sweden, France and North/South America. Oversaw scheduling and auditing of engines and transmissions by Quality Auditors to ensure compliance to Volvo Product Audit Standards then initiated root cause analysis for each audit finding. Issued Protus reports to address audit findings. Collaborated with assembly line employees and quality technicians to implement short-term fixes (to protect customers during the interim) until initiation of long-term fixes. Led root cause investigations with cross-functional teams to identify reasons for failed truck products. Promoted and facilitated departmental initiatives to improve safety, 5S and communications. Team Leader Special Projects Manufacturing Quality (2008 2010) Managed Manufacturing Quality auditing activities for Volvos Powertrain North America ISO Quality System and played key role on Volvo Global Cleanliness Team for global harmonization of cleanliness audits covering plants in Sweden, France and North/South America. Led cross-functional TPM Quality Forum team to address top non-direct runner issues in engine final assembly. Conducted 8D root cause analysis and/or Quality Quick Checks. Spearheaded the review of existing/new issues and action items. Implemented and facilitated a proactive program (Shokiryudo) to visually audit engines just before customer shipments. Spearheaded cross-functional team during audit and immediately led investigation on assembly line non-compliances then implemented short-term fixes, when possible. Ensured safe environments by completing safety inspections and presenting bargaining unit employee safety talk training. Played a key role on Product Development War Team (Process Manager Quality Journal) that addressed top engine problems identified through field claims. Led teams to investigate and address top issues identified from three-month field failure reports. Conducted analysis of dealer field claims to identify those directly related to assigned problem. Performed assembly-line station audits to ensure assembly processes conformed to PD standards. Attended daily war team meetings to review the progress of assigned projects. Educated local employees on Cleanliness and 5S standards. Performed internal cleanliness audits once a month to ensure plant compliance. Evaluated packaging solutions to protect parts until point-of-use on assembly line. Analyzed plant air quality to identify acceptable time-exposure levels of parts prior to contamination. Production Advisor Quality (2003 2007) Supervised bargaining unit technicians performing the following quality-assurance tasks. Completed weekly standards-compliant cleanliness audits for improving cleanliness of internallymachined engine components. Performed assembly-line process audits to improve internal quality of assembly/machining departments. Conducted corrective action audits for addressing customer complaints and objectives resulting from quality process audits, and followed up on Core Corrective Action Requests. Performed ISO document and calibrated tool audits to reduce findings of internal/external ISO audits. Maintained/updated records such as performance and training for bargaining unit employees. 2003 2013

EDUCATION
HAGERSTOWN COMMUNITY COLLEGE, Hagerstown, MD Associate of Applied Science in Mechanical Engineering Technology