Académique Documents
Professionnel Documents
Culture Documents
Manon Deguire
2012
1980: A Solution?
Experiential
PMI is a registered trade and service mark of the Project Management Institute, Inc. 2012 Permission is granted to PMI for PMI Marketplace use only.
Stakeholder Expectations
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PMI is a registered trade and service mark of the Project Management Institute, Inc. 2012 Permission is granted to PMI for PMI Marketplace use only.
Shift to:
Customized interactions Stakeholders act on content product development, customer services and the organizations experience Continuing, dialogic, decentralized and personalized experience initiated and led by either party
Need to be engaged Articulate how each role supports the strategy Create an environment where employees are valued
(Welbourne, 2007)
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Enabling workers with internal support, resources and tools Creating an environment that is energizing to work in because it promotes physical, emotional and social well-being
(Towers Watson, 2012)
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Effective at growing the business Show sincere interest in employees well being Behave consistently with organizations values Earn employees trust and confidence
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Ambiguity Reduction
Berger & Calabrese 1975 Communication evolves over time Intimacy develops
Commonalities Similarities Connectors Anchors
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Reciprocity
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Scarcity
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PMI is a registered trade and service mark of the Project Management Institute, Inc. 2012 Permission is granted to PMI for PMI Marketplace use only.
Authority
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PMI is a registered trade and service mark of the Project Management Institute, Inc. 2012 Permission is granted to PMI for PMI Marketplace use only.
Consistency
Liking
Before negotiation Group 1 Participants asked to first share personal info and find similarities 90% acceptable agreement Group 2 Participants told: Time is money 55% agreement
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Consensus
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Conclusion
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New York
Sydney
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