Altiris IT Analytics 7.

5 from Symantec Release Notes

Altiris IT Analytics 7.5 from Symantec Release Notes

Legal Notice
Copyright 2013 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark Logo, and any Altiris or Symantec trademarks are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. Symantec Corporation 350 Ellis Street Mountain View, CA 94043 http://www.symantec.com

Technical Support
Symantec Technical Support maintains support centers globally. Technical Supports primary role is to respond to specific queries about product features and functionality. The Technical Support group also creates content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantecs support offerings include the following:

A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and/or Web-based support that provides rapid response and up-to-the-minute information Upgrade assurance that delivers software upgrades Global support purchased on a regional business hours or 24 hours a day, 7 days a week basis Premium service offerings that include Account Management Services

For information about Symantecs support offerings, you can visit our website at the following URL: www.symantec.com/business/support/ All support services will be delivered in accordance with your support agreement and the then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current support agreement may access Technical Support information at the following URL: www.symantec.com/business/support/ Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to replicate the problem. When you contact Technical Support, please have the following information available:

Product release level Hardware information

Available memory, disk space, and NIC information Operating system Version and patch level Network topology Router, gateway, and IP address information Problem description:

Error messages and log files Troubleshooting that was performed before contacting Symantec Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/business/support/

Customer service
Customer service information is available at the following URL: www.symantec.com/business/support/ Customer Service is available to assist with non-technical questions, such as the following types of issues:

Questions regarding product licensing or serialization Product registration updates, such as address or name changes General product information (features, language availability, local dealers) Latest information about product updates and upgrades Information about upgrade assurance and support contracts Information about the Symantec Buying Programs Advice about Symantec's technical support options Nontechnical presales questions Issues that are related to CD-ROMs, DVDs, or manuals

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan Europe, Middle-East, and Africa North America and Latin America customercare_apac@symantec.com semea@symantec.com supportsolutions@symantec.com

Altiris IT Analytics 7.5 from Symantec Release Notes

This document includes the following topics:

About IT Analytics What's new in IT Analytics 7.5 General installation and upgrade information System requirements Known issues Fixed issues Other things to know Documentation that is installed Other information

About IT Analytics
IT Analytics complements and expands upon the reporting and analytics that is offered by Client Server Management. The capabilities that are provided within the IT Analytics Client and Server Management Content Pack allow customers to extract maximum value from the data that is contained within their Symantec CMDB database(s).

Altiris IT Analytics 7.5 from Symantec Release Notes What's new in IT Analytics 7.5

By implementing the IT Analytics Client and Server Management Content Pack, you attain the following benefits:

Unified view of data from multiple Symantec CMDB databases. Powerful on-the-fly forensic analysis through ad-hoc reports and charts, with pivot tables. Out-of-the-box visually informative KPI scorecards, dashboards, and reports. Replace time-consuming & complex custom reporting.

See What's new in IT Analytics 7.5 on page 7.

What's new in IT Analytics 7.5

In IT Analytics 7.5, the following new features are introduced: Table 1-1 Feature
Mobile Management cubes and reports

List of new features

Description
Two new cubes have been added to the ITA Client Server Management Content Pack: iOS Devices and Mobile Devices. Each cube provides detailed information specific to the inventory that each device type collects. The Mobile Devices cube includes iOS Devices, but the information that is contained with this cube is generic data that exists for all mobile devices. The iOS Devices cube contains information specific to the data that can only be collected from iOS Devices. A Dashboard specific to each cube has also been provided along with reports to show more detailed information.

Multi-CMDB cube inclusion

Two new cubes have been added to the ITA Client Server Management Content Pack: iOS Devices and Mobile Devices. Each cube provides detailed information specific to the inventory that each device type collects. The Mobile Devices cube includes iOS Devices, but the information that is contained with this cube is generic data that exists for all mobile devices. The iOS Devices cube contains information specific to the data that can only be collected from iOS Devices. A Dashboard specific to each cube has also been provided along with reports to show more detailed information.

Altiris IT Analytics 7.5 from Symantec Release Notes General installation and upgrade information

Table 1-1 Feature

Data Class to Dimension Utility

List of new features (continued)

Description
This utility lets you add a custom data class to a cube without understanding the underlying intricacies of how to perform this customization. For more information, see the Adding a Custom Data Class to IT Analytics Cubes article on Symantec Connect at https://www-secure.symantec.com/connect/articles/adding-custom-data-class-it-analytics-cubes

Retained cube views

After an IT Analytics reinstall or upgrade, you do not need to recreate your saved cube views. In the Symantec Management Console, all IT Analytics user interface pages include the page-related help.

Context-sensitive Help

General installation and upgrade information

You install this product by using the Symantec Installation Manager. You can download the installation files directly to your server or you can create offline installation packages. To upgrade IT Analytics and associated packs, you use Symantec Installation Manager. Note: If you have customized any cubes in your implementation, upgrading to this release of IT Analytics will uninstall all previous cubes and reports. As such, it is recommended that you back up the IT Analytics Analysis Services and Symantec CMDB databases. Additionally, if you modified any out-of-the-box IT Analytics reports, it is recommended that you back up those reports as well. To back up those reports, save them from within SQL Reporting Services Report Manager console. Due to schema modifications between versions, you will then need to reapply any customizations made to cubes and/or reports after upgrading. For more information, see the Installing IT Management Suite chapter in the IT Management Suite 7.5 Planning and Implementation Guide at the following URL: http://www.symantec.com/docs/DOC5670

System requirements
IT Analytics requires the following:

Symantec Management Platform 7.5

Altiris IT Analytics 7.5 from Symantec Release Notes Known issues

Microsoft SQL Server 2005 SP4, 2008 SP1 or higher, or 2008 R2 or higher, and 2012 (for IT Analytics Cube database) Microsoft SQL Server 2005 SP4, 2008 SP1 or higher, or 2008 R2 or higher, and 2012 (for IT Analytics Reports) ADOMD.NET 9.0 Microsoft Office Web Components 11 (2003) Microsoft Report Viewer 2008 SP1

Known issues
The following are the known issues for this release. If additional information about an issue is available, the issue has a corresponding article link. For the most up-to-date information, latest workarounds, and other technical support information about this solution, see the Technical Support knowledge base. Table 1-2 Issue
After you configure, your cubes and reports, the Context-sensitive Help topics may not appear for the Cubes, Dashboards, and Reports pages.

Known issues Article link

N/A

Description
To get the Context-sensitive Help topics to appear for the Cubes, Dashboards, and Reports pages in the Symantec Management Console, you must do the following:

Install the Language Packs. When you use Symantec Installation Manager to install IT Analytics, install the Language Packs. Enable the Localize Report Parameters. In the Symantec Management Console, on the Settings menu, click Notification Server > IT Analytics Settings. In the left pane, expand IT Analytics Settings, and then click Configuration. In the right pane, on the Configuration page, in the Optional Configuration section, next to Localize Report Parameters, click Yes, and then click Save Report Parameters Settings.

Fixed issues
The following issues are the fixed issues for this release:

Altiris IT Analytics 7.5 from Symantec Release Notes Other things to know

10

Table 1-3 Issue

Saved cube views are removed after reinstall or upgrade

Fixed issues Article link

Description

Previously, saved cube views were removed during reinstall or upgrade. For more information, With IT Analytics 7.5, your saved cube views are retained so that you see the do not need to recreate them again post reinstall or upgrade. Adding a Custom Data Class to IT Analytics Cubes article on Symantec Connect.

Other things to know

The following are the things to know about this release. If additional information about an issue is available, the issue has a corresponding article link. Table 1-4 Issue
Duplication of data in Client Server Management Pack cubes

Other things to know Article link

Description

If you use IT Analytics to process data from a parent CMDB and child HOWTO60946 CMDB, you need to configure Cube Inclusions.

Altiris IT Analytics 7.5 from Symantec Release Notes Documentation that is installed

11

Documentation that is installed

Table 1-5 Document
Help

Documentation that is included in the product installation Location

Description

Information about how to use The Documentation Library, which is available in the Symantec this product. Management Console on the Help menu. Help is available at the Context-sensitive help is available for most screens in the Symantec solution level and at the suite Management Console. To open context-sensitive help, click inside the level. window, pane, dialog box, or other screen element about which you want more information, and then do one of the following: This information is available in HTML help format. Press the F1 key.

In the Symantec Management Console, click Help > Context.

In the Symantec Help Center window, type your search string to search within the installed documentation. To expand your search to the Symantec Knowledge Base, check Include online search. For more information on how to use the Symantec Help Center, click the Home symbol. User Guide Information about how to use this product. This information is available in PDF format.

The Documentation Library, which is available in the Symantec Management Console on the Help menu. The Documentation Library provides a link to the PDF User Guide on the Symantec support Web site. The Supported Products A-Z page, which is available at the following URL: http://www.symantec.com/ business/support/index?page=products Open your product's support page, and then under Common Topics, click Documentation.

Other information
In the Symantec Management Platform 7.5 documentation, the following changes are introduced:

Symantec Management Platform release notes are deprecated. You can find the information about the Symantec Management Platform release in the Asset Management Suite, Client Management Suite, and Server Management Suite release notes. The Symantec Management Platform Installation Guide is deprecated. You can find the information about the Symantec Management Platform installation in the IT Management Suite Installation Guide.

Altiris IT Analytics 7.5 from Symantec Release Notes Other information

12

The Symantec Management Platform User Guide is deprecated. You can find the information about the Symantec Management Platform in the IT Management Suite Administration Guide. You can find the information about Software Management Framework in the Software Management Solution User Guide. Information resources that you can use to get more information Location
http://www.symantec.com/docs/DOC5670

Table 1-6 Document Description

Information about capacity IT Management Suite 7.5 Planning and Implementation recommendations, design models, scenarios, test results, and optimization Guide best practices to consider when planning or customizing IT Management Suite. IT Management Suite Administration Guide IT Management Suite Installation Guide Information about using the Symantec Management Platform.

http://www.symantec.com/docsDOC5330

Information about installing IT Management http://www.symantec.com/docs/DOC5697 Suite components with Symantec Installation Manager. Articles, incidents, and issues about this product. SymWISE support page

Knowledge base

Symantec Connect

An online magazine that contains best Symantec Connect page practices, tips, tricks, and articles for users of this product.

IT Analytics Support Landing Offers a consolidated list of topics on IT IT Analytics Support Landing page Page Analytics for Documentation, Troubleshooting, Known Issues and more. Symantec Connect - IT Provides answers to the most frequently Analytics FAQ and Resources asked questions on IT Analytics. Symantec Connect Learning to Use IT Analytics Reporting Symantec Connect Reporting How-To Videos Lists several Symantec Connect articles which offer additional examples for using IT Analytics reporting. Provides a list of how-to videos for using IT Analytics Reporting. IT Analytics FAQ and Resources

Learning to use IT Analytics Reporting

Reporting How-To Videos

Symantec Connect Adding Offers a step-by-step walkthrough of a Custom Data Class to an IT adding a custom data class to an IT Analytics Cube Analytics cube.

Adding a Custom Data Class to an IT Analytics Cube