PRINTER MAINTENANCE TOOL

Version 3.02

1.

Outline
*Purpose Creation of the tool which enables the service engineers to refer to, change or rewrite the value of NVRAM about the item which is not covered by the service menu. *Object model - HL-1650/1670N - HL-1850/1870N - HL-1450/1470N - HL-1030/1230/1240/1250/1270N - HL-1430/1435/1440 - HL-3260N - HL-2460 - HL-7050 - HL-5030/5040/5050 - HL-5070N - HL-8050 - HL-6050 - HL-2700CN - HL-5130/5140/5150D - HL-5170DN - HL-5070DN (From Version 2.47) - HL-2030/2040 - HL-2070N (From Version 2.48) - MFC-7420 - MFC-7820N - DCP-7010/7020/7025/7010L - MFC-7220 - MFC-7225N - FAX-2820/2920/2810/2910/2825 (From Version 2.51) MFC-9420CN

(From Version 2.52) HL-5240/5250DN/5270DN/5280DW/5250DNT

(From Version 2.54) - MFC-8460N/8660DN/8860DN/8870DW - DCP-8060 - DCP-8065DN (From Version 2.57) - HL-4040CN - HL-4050CDN/4070CDW (From Version 2.60) - DCP-9040CN - DCP-9045CDN - MFC-9440CN/9840CDW (From Version 3.01) - HL-2140 - HL-2150N/2170W (From Version 3.02) - DCP-7030/7040/7045N - MFC-7320/7340/7440N/7450/7840N/7840W *Function Retrieving and extracting of all the area of NVRAM Presenting of maintenance information (Coverage, Total page, The number of times of toner exchange etc.) Writing of Device ID, Serial No. Device ID *Environment of operation PC that is connected to the above-mentioned model (Parallel/USB connection)

2.

Menu composition
When you start the application, the window shown below will appear.. This window consists of the following five elements. Menu Model name display Message display EXIT button (From Version 2.54) About

MENU The following five items exist in the Menu. Get Information Decode maintenance data Input information Read/write NVRAM Send->Read data New window appears when you select one of these items.

Model name display The printer model name chosen now is displayed. However, the model currently displayed here is not necessarily connected to PC.

Message display It shows the current state of the data exchange performed between printer and PC. (Example: Printer Information LPT1, Read: LPT1 etc.)

EXIT button This application is enable to finish by pressing the exit button.

2-1:Get information
The maintenance information of the printer is displayed. Although the item to display changes according to the model, the items like Printers ID, Version, Serial No., and Page Counter are displayed on all models. If Get information is chosen from the menu in a main window, the following window will appear.

Put the check to the printer port to which the printer is connected, then select the model name of the printer connected to PC from the list box. If you push the OK button, the maintenance information will be displayed. The items of the list box of the model name are as follows. HL-1650/1670N HL-1850/1870N HL-1450/1470N HL-1030/1230/1240/1250/1270N HL-1430/1435/1440 HL-3260N HL-2460 HL-7050 HL-5030/5040/5050 HL-5070N HL-8050 HL-6050 HL-2700CN HL-5130/5140/5150D HL-5170DN HL-5070DN

(From Version 2.47) HL-2030/2040 HL-2070N MFC-7420 MFC-7820N DCP-7010/7020/7025/7010L MFC-7220 MFC-7225N FAX-2820/2920/2810/2910/2825 MFC-9420CN HL-5240/5250DN/5270DN/5280DW/5250DNT MFC-8460N/8660DN/8860DN/8870DW DCP-8060 DCP-8065DN HL-4040CN HL-4050CDN/4070CDW DCP-9040CN DCP-9045CDN MFC-9440CN/9840CDW HL-2140 HL-2150N/2170W

(From Version 2.49) -

(From Version 2.51) (From Version 2.52) (From Version 2.54) -

(From Version 2.57) -

(From Version 2.60) -

(From Version 3.01) -

(From Version 3.02) - DCP-7030/7040/7045N - MFC-7320/7340/7440N/7450/7840N/7840W

If the right port and the model name are chosen, and the OK button is pressed, the following window will appear.

If the OK button is pressed here, it will return to a main window. Printing dialog of Windows starts by pressing the print button. It will return to the main window when the printing job is finished. (From Version 3.00) If the CSV button is pressed here, a file setting dialogue starts to run to save the obtained maintenance information as the CSV file. After saving the data, the screen goes back to the main window.

FUSER ERROR
The FUSER ERROR exists in the maintenance information of HL-5030/5040/5050/5070N. This shows the error generated in the fixing unit. FUSER ERROR SUB CODE shows the type of the error, and FUSER ERROR HISTORY shows the temperature change of the fixing unit at the time of error generating.

2-2:Decode maintenance data

This is the function to check the set up when the value of Maintenance Data in a NVRAM memory is changed. Since the item of Maintenance Data does not exist in HL-7050, and HL-5030/5040/5050/5070N, HL-7050, and HL-5030/5040/5050/5070N are not in the model selection here. If Decode the Maintenance Data is chosen from the Menu of the main window, the following window will appear.

Please input the value in the text box located in the upper part of the window, and chose the model name from the list. Then, push the O.K. button. The value and the item in which the inputted value was reflected will be displayed. This function is available even when the printer is not connected to PC, or the model name of the selected printer differs from the model name of the printer currently connected to PC. The items of the model list are as follows. HL-1650/1670N HL-1850/1870N HL-1450/1470N HL-1030/1230/1240/1250/1270N HL-1430/1435/1440 HL-3260N HL-2460

Maintenance Data change column There are the text boxes in which the value of 00 to ff can be inputted. The number of text boxes that can be changed as follows.
HL-1230/1430/1435/1440/1450/1470N .> 3 HL-1030/1240/1250/1270N > 3

Models other than the above > 5

Correspondence with the value of a text box and the item of NVRAM is as shown in the table below. ITEM Toner Change Drum Change It can not be changed Jam Count Coverage Coverage MAXIMUM 127 63 NOTE

2047 2.55 652.80 The value of Coverage is a sum total value of two elements. It can not be changed on HL1030/1230/1240/1250/1270N/1430/1435/ 1440/1450/1470N.

After putting the right value into the text box, chose the printer model from the model list. Then, push the OK button. The window as shown below will appear.

Depending on the selected model, there are some items that will not be displayed. The following chart is the correspondence table of the printer model and the item that will be displayed. Toner Change Drum change

Jam Count HL-1650/1670N HL-1850/1870N HL-1230/1430/1435/ 1440/1450/1470N HL-1030/1240/1250/ 1270N HL-3260N HL-2460

Coverage

X X

2-3:Input information 2-3-1:Input information (when inputting a password)

By this function, it is possible to rewrite the Serial Number (NVRAM), Page Counter, and to eliminate the Printed Page & Error History. A password is required in order to use this function. Click About from the main window, the following dialogue will appear. Place the cursor in the About dialogue. Double-click while pressing the Shift key.

The following window will appear.

If the right password was inputted, the following window will appear.

The items that can be changed are listed in the box located in the center of the window. The function, the input system and the initial value of each items are as shown in a table below. ITEM Clear Printed/Error History
Page Counter Serial No. Reset Develop Bias Replace PF KIT MP Replace PF KIT TRAY 1 Replace PF KIT TRAY 2 Replace Fuser Replace Drum Adjust Scanner

FUNCTION Eliminates the printed history and the error history.

Specifies the total number of printed sheets. Changes the serial number peculiar to the machine. Resets the developing bias. From Ver.2.45

INPUT SYSTEM Check box

Text box (No initial value) Text box (Initial value*******) Check box

Makes a bar graph of remaining capacity Check box fill up. Takes a count of Replace Count (Check ON) one by one.

Specifies the adjusted value of the laser Check box scanner for setting the print position. The value is set from 0 to 9999. (The last 4 figures of the bar code label attached to the Gear plate calking Assy stand for the adjusted value of the laser scanner.) Among 4 figures mentioned above, the first 2 figures stand for the adjusted value of X and the last 2 figures stand for the adjusted value of Y. Each of the adjusted value is calculated by 50 and measured by 0.1mm. For example, when the adjusted value is 5248, (X, Y)=(52, 48) X=(52-50) *0.1=0.2mm Y=(48-50) *0.1=-0.2mm

Set Starter count Set Standard count

The maximum number of paged to be printed until indicating Toner Empty is different between the starter toner cartridge and the standard one. It is necessary to set the appropriate adjusted value for the toner cartridge installed in the printer. It is impossible to set both adjusted value of the toner cartridge. The error message appear and the standard toner cartridge setting is applied automatically.

Check box

The item that can be changed varies according to the models. The following is the correspondence table of the model name and the item that can be changed.
Clear Printed/ Error History HL-1650/ 1670N HL-1850/ 1870N HL-1450/ 1470N HL-1030/1230/ 1240/1250/ 1270N HL-1430/1435/ 1440 HL-3260N HL-2460 HL-7050 HL-5030/5040/ 5050 HL-5070N HL-8050 HL-6050 HL-2700CN HL-5130/5140/ 5150D HL-5170DN HL-5070DN HL-2030/2040/ HL-2070N Set starter/ standard count X X X X X X X X X X X X X X X X

Page Counter

Serial No.

Reset Develop Bias

Replacem ent X X X X X X X X X X X X X

Adjust scanner X X X X X X X X X X X X X X X X

X X X

X X

X X X

X X X X X

*1 *1

*1 Only the function of Replace Drum is available.

From Version 2.48

Clear Printed/ Error History MFC-7420 MFC-7820N DCP-7010/ 7020/7025 MFC-7220 MFC-7225N FAX-2820/ 2920/2810 Page Counter X X X X X X Serial No. Reset Develop Bias Replacem ent Adjust scanner Set starter/ standard count

*1 *1 *1 *1 *1 *1

*1 Only the function of Replace Drum is available. From Version 2.51

Clear Printed/ Error History MFC-9420CN Page Counter X Serial No. Reset Develop Bias X Replacem ent X Adjust scanner X Set starter/ standard count X

From Version 2.52 The following items are added. ITEM Reset Develop Bias STD Reset Develop Bias HIGH
Reset Laser Counter Reset PF Kit 3 Counter Reset Drum Counter Default Paper Size Letter Default Paper Size A4 PF Kit MP Change PF Kit 1 Change PF Kit 2 Change PF Kit 3 Change Fuser Change Laser Change Drum Change Toner Change

FUNCTION Resets the developing bias for each toner cartridge.

Makes a bar graph of remaining capacity fill up. Takes a count of Replace Count one by one. Changes the default paper settings. Input the number of replacement.

INPUT SYSTEM Check box

Check box

Check box Text box (Initial setting is not available.)

Clear Printed/ Error History HL-5240/ 5250DN 5270DN/ 5280DW

Page Counter

SerialNo.

Reset Develop Bias X

Replacement: PF Kit (MP/Tray1/Tray2)/ Fuser/ Drum*1

Adjust scanner X

Set starter/ standard count X

Default Paper size A4/ Letter

Reset Develop Bias STD/ HIGH

Reset Counter Laser/PF kit 3/ Drum

Replacement: PF Kit (MP,1,2,3)/ Drum Laser/ Toner

*1 Only the function of Replace Drum is available. From Version 2.54

Clear Printed/ Error History Page Counter X SerialNo. Reset Develop Bias X Replacement: PF Kit (MP/Tray1/Tray2)/ Fuser/ Drum*1 Adjust scanner X Set starter/ standard count X

MFC8460N/ 8660DN/ 8860DN/ 8870DW DCP8060/ 8065DN

Default Paper size A4/ Letter

Reset Develop Bias STD/ HIGH

Reset Counter Laser/PF kit 3/ Drum

Replacement: PF Kit (MP,1,2,3)/ Drum Laser/ Toner

*1 *2

*1

*2

Reset PF KIT 3 counter is unsupported. PF KIT 3 Change is unsupported.

From Version 2.57 The following items are added. ITEM Clear Jam Count/ Error History
Reset Belt Unit Counter Belt Unit Change Waste Toner Box Change Toner C Change Toner M Change Toner Y Change Toner K Change
Clear Printed/ Error History

FUNCTION Clear jam count information and error history.

INPUT SYSTEM

Makes a bar graph of remaining capacity fill Check box up. Takes a count of Replace Count one by one. Input the number of replacement. Text box (Initial setting is not available.)

Page Counter X

SerialNo.

Reset Develop Bias X

Replacement: PF Kit (MP/Tray1/Tray2)/ Fuser/ Drum*1

Adjust scanner X

Set starter/ standard count X

HL-4040C N/4050C DN/4070 CDW

*1,2
Default Paper size A4/ Letter

Reset Develop Bias STD/ HIGH

Reset Counter Laser/PF kit 3/ Drum

Change: PF Kit (MP,1,2,3)/ Drum Laser/ Toner

Clear Jam Count/ Error History

*1,2
Reset Counter Belt Unit

*1,2, 3

Change: Belt Unit/Waste Toner Box/Toner C/ Toner M/ Toner Y/Toner K

*1: HL-4040CN model doesnt support PF KIT 2, 3. *2: HL-4050CDN/4070CDW doesnt support PF KIT 3. *3: HL-4040CN/4050CDN/4070CDW doesnt support Toner Change. These models have to input the number of replacement such as Toner C, Toner M, Toner Y and Toner K on each color.

From Version 2.60

Clear Printed/ Error History DCP-904 0CN/DCP -9045CD N/MFC-9 440CN/M FC-9840 CDW Set starter/ standard count X

Page Counter X

SerialNo.

Reset Develop Bias X

Replacement: PF Kit (MP/Tray1/Tray2)/ Fuser/ Drum*1

Adjust scanner X

*1,2
Default Paper size A4/ Letter

Reset Develop Bias STD/ HIGH

Reset Counter Laser/PF kit 3/ Drum

Change: PF Kit (MP,1,2,3)/ Drum Laser/ Toner

Clear Jam Count/ Error History

*1,2
Reset Counter Belt Unit

*1,2, 3

Change: Belt Unit/Waste Toner Box/Toner C/ Toner M/ Toner Y/Toner K

*1: DCP-9040CN model doesnt support PF KIT 2, 3. *2: DCP-9045CDN, MFC-9440CN and MFC-9840CDW doesnt support PF KIT 3. *3: DCP-9040CN, DCP-9045CDN, MFC-9440CN and MFC-9840CDW doesnt support Toner Change. These models have to input the number of replacement such as Toner C, Toner M, Toner Y and Toner K on each color.

From Version 3.01 The following items are added. ITEM Reset Develop Bias LOW
Set High Capa count

FUNCTION INPUT SYSTEM Resets Develop Bias for Low capacity toner Check box cartridge.
Set the appropriate adjusted value for the Text box High capacity toner cartridge. (Initial setting is not available.)
Reset Develop Bias X Replacement: PF Kit (MP/Tray1/Tray2)/ Fuser/ Drum Set starter/ standard count

Clear Printed/ Error History

Page Counter

SerialNo.

Adjust scanner

HL-2140/ 2150N/21 70W

*1
Default Paper size A4/ Letter

Reset Develop Bias STD/ HIGH

Reset Counter Laser/PF kit 3/ Drum

Change: PF Kit (MP,1,2,3)/ Drum Laser/ Toner

Clear Jam Count/ Error History X

*1
Reset Counter Belt Unit X

Change: Belt Unit/Waste Toner Box/Toner C/ Toner M/ Toner Y/Toner K X

*2
Reset Develop Bias LOW Set High Capa count

*1: PF KIT 2, 3, MP is unsupported. *2: Only Drum and Toner are supported. From Version 3.02
Clear Printed/ Error History DCP7030 /7040 /7045N MFC7320 /7340 /7440N /7450 /7840N /7840W Page Counter SerialNo. Reset Develop Bias X Replacement: PF Kit (MP/Tray1/Tray2)/ Fuser/ Drum Adjust scanner Set starter/ standard count

*1
Default Paper size A4/ Letter

Reset Develop Bias STD/ HIGH

Reset Counter Laser/PF kit 3/ Drum

Change: PF Kit (MP,1,2,3)/ Drum Laser/ Toner

Clear Jam Count/ Error History X

*1
Reset Counter Belt Unit X

Change: Belt Unit/Waste Toner Box/Toner C/ Toner M/ Toner Y/Toner K X

*2
Reset Develop Bias LOW Set High Capa count

*1: PF KIT 2, 3, MP is unsupported. *2: Only Drum and Toner are supported.

Chose the printer port that is connected to the printer, and change the item that you want to change. Then push the O.K. button. The window as shown below will appear.

<NOTE> Once the settings of each item are done, these settings are remained in a memory of the tool. For this reason, it is not necessary to readjust the settings of each item as already inputted when selecting this function from Menu again, If it is necessary to reset all of the settings, shut down the tool by clicking the EXIT button. The tool restores the default settings of each item automatically. The default settings of each item are as follows. How to input the settings Check box Serial No. Others How to restore the default settings Un-check Type * (asterisk) as many as required figures No input value

2-3-2:Input information
It is possible to set the items from categories without a password except the following items. Clear Printed/Error History Page Counter With the following models, it is not possible to set the following items without a password. With a password, the following items are enabled. (From Version 2.57) For HL-4040CN/4050CDN/4070CDW, (From Version 2.60) For DCP-9040CN, DCP-9045CDN, MFC-9440CN/9840CDW (From Version 3.01) For HL-240, HL-2150N/2170W PF Kit MP Change PF Kit 1 Change PF Kit 2 Change Fuser Change Laser Change Drum Change Belt Unit Change Waster Toner Box Change Toner C Change Toner M Change Toner Y Change Toner K Change

2-4:Read/Write NVRAM
By this function, it is possible to save the data of NVRAM in the file, or to write the saved data to the NVRAM. If you chose the Read/Write NVRAM from the Menu of the main window, the following window will appear.

Choose the printer port (connected to the printer) and the model name. Then, push the Read or Write button. Operation corresponding to each button will be performed. <Operation of Read> When the printer port and the printer name are chosen correctly, and the Read button is pressed, the data of NVRAM will be written out to the file. This file is saved at the TEMPORARY folder (TEMP or TMP folder). It overwrites if the file that has the same name exists. The names of the file that will be made at this stage are as follows. HL-7050 -> HL-7050_NVRAM.inf HL-1850/1870N -> HL1850-1870N_NVRAM.inf HL-5030/5040/5050 -> HL-5030-5040-5050_NVRAM.inf HL-5070N -> HL-5070N_NVRAM.inf HL-8050 -> HL-8050_NVRAM.inf HL-6050 -> HL6050_NVRAM.inf HL-5130/5140/5150D -> HL-5130-5140-5150D_NVRAM.inf HL-5170DN -> HL-5170DN_NVRAM.inf HL-5070DN -> HL-5070DN_NVRAM.inf HL-2030/2040 -> HL2030-2040_NVRAM.inf HL-2070N -> HL-2070N.inf *** The file is not created for HL-2700CN.

(From Version 2.49) MFC-7420 -> MFC-7420.inf MFC-7820N -> MFC-7820N.inf DCP-7010/7020/7025/7010L -> DCP7010-7020-7025_NVRAM.inf MFC-7220 -> MFC-7220.inf MFC-7225N -> MFC-7225N.inf FAX-2820/2920/2810/2910/2825 -> FAX2820-2920-2810.inf (From Version 2.51) ** It is not available for MFC-9420CN. (From Version 2.52) HL-5240/5250DN/5270DN/5280DW/5250DNT-> HL-5240-5250DN-5270DN-5280DW_NVRAM.inf (From Version 2.54) MFC-8460N/8660DN/8860DN/8870DW -> MFC-8460N-8660DN-8860DN-8870DW_NVRAM.inf DCP-8060 -> DCP-8060.inf DCP-8065N -> DCP-8065.inf (From Version 2.57) HL-4040CN -> HL-4040CN_NVRAM.inf HL-4050CDN/4070CDW -> HL-4050CDN-4070CDW_NVRAM.inf (From Version 2.60) DCP-9040CN -> DCP-9040CN_NVRAM.inf DCP-9045CDN -> DCP-9045CDN_NVRAM.inf MFC-9440CN/9840CDW -> MFC-9440CN-9840CDW_NVRAM.inf (From Version 3.01) HL-2140 -> HL-2140_NVRAM.inf HL-2150N/2170W -> HL-2150N-2170W_NVRAM.inf (From Version 3.02) DCP-7030/7040 -> DCP-7030-7040_NVRAM.inf DCP-7045N -> DCP-7045N_NVRAM.inf MFC-7320/7340 -> MFC-7320-7340_NVRAM.inf MFC-7440N -> MFC-7440N_NVRAM.inf MFC-7450 -> MFC-7450_NVRAM.inf MFC7840N/7840W -> MFC-7840N-7840W_NVRAM.inf

Example: When the temporary folder is C:WindowsTemp, and the model name is HL-7050, the file will be saved in C:WindowsTempHL-7050_NVRAM.inf. The window message as shown below will be displayed during the operation of Read.

During the operation of Read, the data transmitted from the printer is always checked whether it is damaged or not. When the data is damaged, the operation of Read is finished at the time and the file that contains the data will also be canceled. When all the data is written in the file, the data of the file will be checked again. If the error is found in the data at this stage, the file will be canceled again. The following window will be displayed at the time of completion of Read operation.

<Operation of Write> When you push the Write button, Data is read from the file at first. After that, the data will be written out to NVRAM. Then, the contents of NVRAM will be compared to the contents of the file to check whether the data was written out correctly. The file which will be used during the operation of Write is chosen from the temporally folder automatically. (The name of the file contains the model name.) When the selected file agrees with the model which is connected, the data will be read from the file. Then, it starts to write out the data to NVRAM. If the file with the name corresponding to the connected printer does not exist, the operation of Write will end in the ERROR. The window message as shown below will be displayed during the operation of Write.

After writing the data to the printer is completed, the data of the file and the data of NVRAM will be compared.

When nothing wrong with the data, the window as shown below will be displayed, then the data file will be eliminated.

When something wrong with the data, the error message as shown below will be displayed. In this case, elimination of the file and re-writing to NVRAM will NOT be operated automatically.

<NOTES to the Read/Write NVRAM function> * When you write out the data from file to NVRAM, the serial number will not be changed unless the printer is turned on again. * When the operation of Read/Write ends in the ERROR, please do the next job after rebooting the printer.

2-5:Send->Read data
By this function, it is possible to send any data file to the device and save the data received from the device into any folder. This function is added in order to cover the unsupported configuration information by using the existing functions. There is a restriction on the data size of sending and receiving. (Each of them is up to 4 kilo byte.) (From Version 2.51) There is no restriction on the data size of sending and receiving.) Also, it is necessary to confirm the selected model when performing this function.

<Operation> If Send->Read data is chosen from the menu of the main window, the following window will appear.

Select the port connected to the device, and specify the full path of a file you want to send to the device by clicking the Browse or inputting directly. Next, select the model connected to the PC from a model list. This function is available for all of models listed as Object model on page 1.

By clicking the OK button, the selected file is sent and the readback data from the device is received.

If the process of receiving is done, the following dialogue for specifying the destination to save the receiving data will display.

3. ERROR
When some problems occur in the operation, the error message will be displayed. The main errors and their cause are as follows.

ERROR Cannot communicate with the printer.

CAUSE *The power switch is not turned on. *The cable is not connected. *The port which is not connected to the printer is chosen.

This printer is not XXXX The chosen model name is not the model name (XXXX indicates the model name of of the connected printer. the printer.) Password is incorrect Data is not correct The password used in Write the Information is wrong. The number of figures of the serial number used in Write the Information is wrong. *The value outside the range is inputted in Decode the Maintenance Data. *The data read from the file and the data sent from the printer in Read/Write NVRAM has some problem. *Transmission of data ended in failure in Read/Write NVRAM. *When the last of the data sent from the printer in Read is not a new-line. Operation of the file ended in failure in Read/Write NVRAM. The data written in Write NVRAM and the data of the file are not in agreement.

Data Error!

File filename Error Write : LPT1 failed!