Carolyn Vincent 1068 Stafford Place Detroit, Michigan 48207 Phone 313 483 8473 natjiti@att.

net

WORK EXPERIENCE Internal Revenue 985 Michigan Avenue 03/2004 03/2013 Detroit, Michigan Salary 43,244.16 Position: Collection Representative GS 08 40 Hrs. FT Administrator, phone-in assistance with delinquent taxes and returns Monitor and respond to the Customer Service Toll-Free System to resolve issues and relay information about tax administration policy Knowledge of tax processing and regulatory procedures Conduct Special Case analysis and resolution SBC P.O. Box 5093 09/1999 04/2003 Carol Stream, IL. Salary 38,700.00 Position: Collection Representative 40 Hrs. FT Addressed customer calls, inquiries, payments and disputes Collected delinquent funds on residential phone accounts Coordinated department efforts as a Service Leader (Team Supervisor) Lutheran Social Services 8131 East Jefferson 09/1998 09/1999 Detroit, Michigan Salary 26,000.00 Position: Human Resources Specialist 40 Hrs. FT Assessed employee benefits and recruiting Maintained computerized payroll system Assisted with union negotiations for 300 employees Assisted with employee interviewing, hiring and terminations

Village Green Management Company 750 Chene Street 09/1997 08/1998 Detroit, Michigan Salary 25,300.00 Position: Assistant Manager 40 Hrs. FT Managed daily operations of residential property, 488 units Operated computerized property management system Assisted with processing new employees Input and summarized payroll Conducted tenant screening and placement

The Palace of Auburn Hills 3777 Lapeer Road 09/1992 08/1997 Auburn Hills, Michigan Salary 25,100.00 Position: Ticket Sales Service 20 -39 Hrs. PT Coordinated task of the ticket sales Assisted with coordination of the ticket resale program Implemented customer service problem solving strategies Total Petroleum 28001 Citrin Drive 06/1991 09/1992 Romulus, Michigan Salary 25,000.00 Position: Manager 40 Hrs. FT Coordinated store operations Developed and implemented company policies and procedures Conducted new employee interviewing, hiring terminations Input and confirm computerized payroll system Prepared financial records for sales promotions and daily transactions

SKILLS Computer: Data Entry, Microsoft Word, Excel Service: Customer Services, Collections, Labor Relations, Marketing

EDUCATION Highland Park Community College Highland Park, Michigan 05/1986 Associate Degree Major: Business Administrative University of Detroit Mercy Detroit, Michigan 05/1991 Bachelor Degree

Major: Business Administration/Personnel

Wayne County Community College Detroit, Michigan 2008 Grant Writing Certificate & Management Certificate Marygrove College Detroit, Michigan Present

Master of Arts Human Resource Management