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SESSION: 2013-2015 SCHOOL OF FUTURE STUDIES AND PLANNING DAVV, INDORE M.P.
ERP system implementation cannot be just seen as an ordinary IT project implementation by business, as it requires a change framework to be rolled out successfully. Considerably, before an ERP implementation, key management must define clear goals and objectives to achieve their vision for how the company will operate with the new technology in place.s
ERP FAILURE
Avon began testing the new order management software system in Canada in the second quarter. While the new system based on software supplied by SAP AG worked as planned, it was so burdensome and disruptive to the representatives daily routine that they left in meani ngful numbers. Avon relies on a direct sales model where its representatives arent employees, which makes it difficult to add new tasks associated with the software system. Avon will keep the software running in Canada, to avoid further disruption. But the worldwide expansion is off the table. SAP told the WSJ earlier today that its software was working as designed, despite any issues with the implementation of the project. Later, SAPs Jim Dever told CIO Journal that he would confirm that our role in this implementation is on the back end only. At a time when people are accustomed to using well-designed applications from companies such as Google Inc. and Apple Inc. in their personal lives, they have little patience for workplace applications that leave them confused. Functionality is no longer the definition of success. Usability is key. Basically, users will accept less crap today, when it comes to software, says Michael Krigsman, an independent industry analyst. That is because the world of consumer software has become easy and simple to use and has trained users to expect that business software will follow a similar model. And if it doesnt, people are much less patient than they were in the past.