ACKNOWLEDGEMENT

It is not possible to prepare a project report without the assistance & encouragement of other people. This one is certainly no exception. On the very outset of this report, I would like to extend my sincere & heartfelt obligation towards all the personages who have helped me in this endeavor. Without their active guidance, help, cooperation & encouragement, I would not have made headway in the project. I am ineffably indebted to __________________________ for conscientious guidance and encouragement to accomplish this assignment. I am extremely thankful and pay my gratitude to my faculty

____________________________________________ for her valuable guidance and support on completion of this project in its presently. I extend my gratitude to HINDUSTAN BUSINESS SCHOOL for giving me this opportunity. I also acknowledge with a deep sense of reverence, my gratitude towards my parents and member of my family, who has always supported me morally as well as economically. At last but not least gratitude goes to all of my friends who directly or indirectly helped me to complete this project report. Any omission in this brief acknowledgement does not mean lack of gratitude.

Thanking you, Joseph Vincent.

PREFACE
There is a famous saying The theory without practical is lame and practical without theory is blind. The Bachelors Degree in Business Management is of no such importance until and unless it is implemented in a practical way i.e. to say that this course is not restricted to books only. Our institution has come forward with the opportunity to bridge the gap by imparting modern scientific management principle underlying the concept of the future prospective managers. To the emphasis on practical aspect of management education the faculty of HINDUSTAN BUSINESS SCHOOL, has with a modern system of practical training of repute and following management technique to the student as integral part of BBM in accordance with the above obligation under going project in

SYNNACLE TECHNOLOGIES, Ltd. This project report is made on the basis of the training which I had undergone for full fledged period of two months in the one of the robust and high-quality software design and software services company. The topic of my training was to know the Customers Perception about the Products/IT Solutions and Services Offered by Synnacle Technologies. Under this topic I was supposed to analyze and understand the reasons for Customers Satisfaction and Dissatisfaction and what they would desire about the services offered by the company. The training gave me a lot of understanding about the customers views, requirements and their future purchase plans. Thus I made questionnaire on it and accordingly constructed various graphs based on the analysis. And, certainly this analysis explores my abilities and strength to its fullest extent for the achievement of organization as well as my personal goal.

TABLE OF CONTENTS

ACKNOWLEDGEMENT PREFACE

Title 1: Introduction I. II. III. i. ii. iii. IV. Industry Profile: Information Technology Information Technology Industry In India: An Overview IT Service in India: Growth and Prospectus IT Industry Growth Era of Outsourcing Future Prospectus

Page # 1-26 2-3 4-9 9-23 9-12 12-17 17-23 24-26 27-50 28-29 29-30 31 3132 33-35 35-41 36 37 38

Introduction to the Topic

2: Company profile I. II. III. IV. i. ii. iii. About the Company Values Vision and Mission Products/IT Solutions and Services Application Development Mobile Strategy Consulting Enterprise Mobility Solutions a) Mobile Time and Expense Management b) Mobile Field Sales and Service c) Mobile Retail Point of Sale

d) Mobility Solutions for Manufacturing e) Mobility Solutions for Education f) Mobility Solutions for HealthCare/ Life Science g) Supply Chain Management and Logistics h) Banking and Financial Services i) Mobility Solutions for Airlines Industry j) Mobility Solutions for Hospitality Industry iv. v. vi. vii. Microsoft SharePoint Services Microsoft Dynamics AX on Mobile Mobile Application Development Testing a) Testing Services b) Core Testing Areas viii. ix. Product Management Corporate Training

38 39 39 40 40 41 41 42-43 45-45 45-47 47-48 47 47-48 48 48-49 49-50 51-60 52-53 53-54 54-55 55-58 58-60 59 59

V. Functional Areas and Verticals 3: Research Design I. II. III. IV. V. i. ii. Statement of the Study Objectives of the Study Scope of the Study Limitations of the Study Research Methodology Type Of Research Sampling Method

iii. iv.

Sample Size Data Collection

59 59-60 61-100 101-104 102-103 102 103 104 105-111 106 106-110 111

4: Data Analysis & Interpretations 5: Summary Of Findings I. i. ii. II. SWOT Analysis What is SWOT Analysis? SWOT Analysis for the company

Conclusion

6: Suggestions I. i. II. Appendices and Annexure Questionnaire Bibliography