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Theresa A Jackson (Terri)

(773) 710-0981 tjchgo@comcast.net www.linkedin.com/in/theresaajackson

Volunteer Director/Coordinator Healthcare Management __________________________________________________________________ Performance Profile/Performance Summary

Dedicated professional with strong leadership and organizational skill set to create goal focused environments. Motivated to support and maintain high standards of practice, evaluating department effectiveness and implementing necessary changes for efficiency. Demonstrated support to individuals and groups which achieve shared and individual successes. I will support your organization in operations, interpersonal relations, and staff/client education.

Core Competencies
Organizational, analytical and strategic skills Training facilitator Creative solutions to problems Recruitment Operations management Regulatory compliance

Professional Competencies
Leader Highly organized Relationship and team building Compassionate and active listener Teach from experience Problem solver Critical thinking proficiency Team Player/builder

Technical Competencies
Willing to learn data and software technologies to enhance reporting, analysis, presentations and compliances. Competent in Microsoft office systems, Volgistics volunteer database, Taleo HR software and Citrix. _____________________________________________________________________________

Professional Experience
Volunteer Services Coordinator Illinois (06/2004-01/2014) Seasons Hospice & Palliative Care Inc., Des Plaines, IL
Consistent support of Illinois Volunteer Services program, in accordance with best practices, Medicare compliance, accepted standards and organization policy for the 5th largest hospice in the United States Assisted with management of department budget and operational reports, yearly strategic plan, compliance, and clinical support Coordinated, implement and facilitate training classes, ongoing education, and support Recruitment and retention Maintained and audited all volunteer records, availability, assignments and required documentation

Licensed Emergency Medical Technician Paramedic (01/1998-06/2004) City of Chicago Fire Department, Chicago, IL
Administered advance life support to sick and injured persons Documented the care provided and patient responses Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, IDPH and department regulations Monitored ambulance, medical supplies and communication equipment for day-to day operations

Operations Manager-Paramedic-EMS Instructor Field Trainer (01/1991-04/1997) American Medical Response/Vandenberg Ambulance, Hickory Hills, IL
Supervised day-to-day operations of facility, personnel and ambulances Directed, planned, organized assignments for +200 field personnel Responsible for hiring, retention, corrective action counseling and termination Monitored 90 ambulances and 14 medi-cars for IDPH compliance and yearly inspection Managed budget and revenue expectations while monitoring key performance indicators for best performance.

Achievements
Built and maintained a comprehensive volunteer recruitment program Regularly generated volunteer hours in excess of Medicare requirements Led 365 volunteers through Medicare approved hospice training in past 5 years Special programs implemented during my tenure Vigil, Loyal Friends Pet Team, Bereavement Companions and Callers, Music Companions, Spiritual Care Companions, Legacy, Inpatient Care Companions, Camp Kangaroo, Externs, Interns, and Extended Services.

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Professional Education/Credentials
Harper College, Palatine, IL (2004) Course study - Certification courses Non-Profit Volunteer Management West Texas State University, Canyon , Texas (1981) B.S. Degree Health Education (Secondary Level) Physical Education ( All Levels)

Affiliations
American Heart Association BLS CPR Instructor Illinois Medical Emergency Response Team (Retired) National Hospice & Palliative Care Organization (NHPCO) Compassion in Action The Twilight Brigade Chicago chapter Secretary - Executive Board of Directors (1/2001-1/2004) Prior training committee chair, education committee chair, liaison community education, weekend training coordinator, taskforce on membership, trainers advisory committee