WINDLE T. WATKINS Charlotte North Carolina 28201 (540) 449-6898 wwatkins2@comcast.net www.linkedin.

com/in/windlewatkins/

BUSINESS PROFILE
Motivated, goal-oriented business professional who is adept at solving problems and producing results satisfactory to all parties. Outstanding communications and people relationship skills. An action person with a proven record of success in all endeavors. Develops and is excellent working in team environment. Adjusts to change easily by creating new and improved methods reaching goals and objectives. Highly proficient at recognizing opportunities, extracting the essentials and determining the best course of action to reach long-term profitability. Likes to accept new and different challenges, solve the most difficult problems and produce the desired results.

AREAS OF EXPERIENCE
Marketing/Selling Customer Service/Retention Communications Critical Thinking Research/Data Analysis Project Management Relationship Management Strategic Planning Time Management Social Marketing Problem Solving Team Development Personal Network Development Client/Vendor Relations Facebook/Twitter/LinkedIn

ACCOMPLISHMENTS
Using personal relationships/social interaction agency was able to acquire the health, life/disability and dental insurance business for a local firm (120 plus employees), generating a health premium of $599,295 a year, a dental insurance premium of $37,566 a year and a disability insurance premium of $45,189 a year. (LL Brown) Created, organized and managed the preparation and negotiation of a serious personal injury claim in arbitration; the settlement was for $210,000, $190,000 under the potential settlement authority. (State Farm Insurance) Handled and negotiated a property damage claim presented by a utility company alleging that our policyholder caused extensive property damage. Through researching the events, was able to determine that not all of the damage alleged occurred in the accident. My findings subsequently resulted in reducing the amount of the claim from $10,000 to approximately $4,000. (State Farm Insurance) Co-hosted agency booth at various local trade shows aimed at increasing awareness for agency and providing insight into risk management for individuals and businesses. Agency began a book roll project transferring business from one carrier to another at the renewal date for each respective client/policy; of approximately 400 clients, despite carrier loyalty issues, deadlines, etc., was able to achieve a 97% retention of our policyholder base. (LL Brown) Coordinated agencys Brown Charity Challenge Facebook contest, resulting in an increase in likes or brand awareness for the agency Facebook page by 300%. (LL Brown) Developed and implemented a protocol/procedure for scanning images into the company database, gaining efficiency due to the reduction in time lost while searching images for new mail or other important information. (State Farm Insurance) Organized ergonomics meetings to disseminate information concerning proper workplace organization and providing assistance and information concerning problems in work areas, allowing employees to be more comfortable, resulting in increasing productivity based on the number of times employees took breaks due to eye/neck strain, etc. (State Farm Insurance) Researched, developed, and wrote an affinity athletic check proposal/business plan exploring using personal checks as an advertising medium and as a creative way to promote college athletic programs. (Advantage Advertising)

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Researched and formulated the strategy, preparation and negotiation of a personal injury/DUI case where the initial claims person was unable to reach agreement with the plaintiffs attorney. Through further investigation of the facts involved, was able to determine and justify that a higher range of settlement authority was warranted, which allowed for settlement prior to litigation, saving $10,000 to $15,000. (State Farm Insurance) Took over the management and organization of a local mens competitive softball team, creating better team relationships and attitudes, resulting in winning 8 championships. (Personal work) Created a change in work flow for claim service assistants (CSA) increasing CSA job satisfaction while at the same time relinquishing this task for the claim representative, creating efficiency by allowing them to better utilize time. (State Farm Insurance) Led agency project team in completing the rewriting and revising of the company procedures and job requirements manual, resulting in easier access to company information relating to expected job performance. (LL Brown)

PROFESSIONAL EXPERIENCE
2008-Present LL Brown Full range insurance provider Inside Sales Agent/Social Marketing Assistant Sold/serviced customers Windle T. Watkins Consulting/Management Manager/Owner State Farm Insurance Senior Claims Specialist/Personal Injury Negotiator Advantage Advertising, Marketing & Design Marketing Consultant Blacksburg, VA

2006-08

Blacksburg, VA

1986-06

Roanoke, VA

1991-93

Blacksburg, VA

EDUCATION
Virginia Tech Masters in Business Administration Virginia Tech Bachelor of Science in Marketing Management Blacksburg, VA

Blacksburg, VA

SELECTED COURSEWORK IN THE FOLLOWING AREAS

Marketing Management, Consumer Market Behavior, Marketing Research, Logistics, & Communication, Retail Marketing Management, Marketing Problem Analysis, Marketing Policy and Strategy, Pricing Strategy, Research for Marketing Decisions

LEADERSHIP DEVELOPMENT
Completed Courses, Seminars, and Workshops in: Negotiation Skills / Listening with A Purpose / Vision of Teams / Maintaining the Lifetime Customer / Approaching the Difficult Customer / May I have your attention? / Conveying a Positive Attitude / Persuasion Skills / Leadership Development /Leading Effective Meetings

LICENSES
Virginia Property and Casualty; Virginia Health; Virginia Life and Annuities