A SUMMER TRAINING REPORT ON IN WHICH AREA MORE FOCUS MARKETING OR OPERATION AT SURYA ROSHNI LTD.

, MALANPUR

SUBMITTED TO :JIWAJI UNIVERSITY, GWALIOR

For the partial fulfillment of the Master of Business Administration (Batch 2012-14)

Submitte t! "M$. %$&'(&)t S(&$m& *A+ULTY GUIDE

Submitte b# :ATENDRA SINGH TOMAR MBA ,RD SEM ROLL NO.-./-,0.

Vi1$&)t I)'titute !2 Te3()!4!5# 6 M&)&5eme)t 7VITM8, G9&4i!$

1

DECLARATION
This is to decla e that the S!""e T ai#i#$ Re%o t has &ee# acco"%lished &' "e a#d &ei#$ s!&"itted i# %a tial (!l(ill"e#t o( e)!i e"e#t (o the a*a d o( the +e$ ee o( Maste Ad"i#ist atio# ( o" -i. a#t I#stit!te o( o( ,!si#ess /

Tech#olo$'

Ma#a$e"e#t 0-ITM12 G*alio to 3i*a4i U#i5e sit'2 G*alio 6 The *o . has #ot &ee# s!&"itted &' "e a#'*he e else (o the a*a d o( a#' de$ ee o di%lo"a6 All so! ce o( i#(o "atio# a e &ased o# "' o# t ai#i#$ e7%e ie#ce a#d lea #i#$6

D&te: P4&3e:

ATENDRA SINGH TOMAR

MBA ,RD Seme'te$

CERTIFICATE
8

This is to ce ti(' that MR. ATENDRA SINGH TOMAR st!de#t o( M,A 9R+ Se"este o( Vi1$&)t I)'titute !2 Te3()!4!5# 6 M&)&5eme)t 7VITM8, G9&4i!$has s!ccess(!ll' co"%leted his S!""e T ai#i#$ dated ( o" :; da's a#d this e%o t is s!&"itted &' He (o the co"%letio# o( the t ai#i#$ e)!i e"e#t !#de "' $!ida#ce a#d s!%e 5isio#6

D&te : P4&3e:

M$. PRASHANT SHARMA *A+ULTY GUIDE

ACKNOWLEDGEMENT
It is $ eat %leas! e (o "e to %!t o# eco d "' a%% eciatio# a#d $ atit!de to*a ds P o(6S'ed A&&as Hasa# Place"e#t a#d T ai#i#$ Coo di#ato -i. a#t I#stit!te o( Tech#olo$' / Ma#a$e"e#t

0-ITM12 G*alio 6 M' s%ecial tha#.s to "' es%ected (ac!lt' M$.

PRASHANT SHARMA (o hi" 5al!a&le s!%%o t a#d s!$$estio#s

(o the e7ec!tio# o( S!""e T ai#i#$6 I tha#. he (o the i$ht di ectio# a#d % o5idi#$ i#%!ts (o the co"%letio# o( "' s!""e t ai#i#$ % o4ect6

D&te: P4&3e:

ATENDRA SINGH TOMAR

MBA ,RD Seme'te$

P e(ace
This % o4ect e%o t titled +e"o$ a%hic (acto a((ecti#$ 3o& Satis(actio# at S! 'a Rosh#i <i"ited2 Mala#%! deals *ith ho* de"o$ a%hic (acto a((ects 4o& satis(actio#6 He e *e=ll tal. i# te "s o( a$e2 as o#e 5e ' i"%o ta#t de"o$ a%hic (acto 6 It st!dies i"%act o( a$e (acto o# 4o& satis(actio#6 3o& satis(actio# is a 5e ' *ide te "6 The e a e "a#' (acto s that i#(l!e#ce it2 *hich a e te "ed as 4o& )!alit' (acto s6 This % o4ect e%o t t ies to (i#d o!t the 5a io!s as%ects o( 4o& )!alit' (acto s a#d thei i"%act o# 4o& satis(actio#6 Whe# co#side i#$ 4o& satis(actio#2 de"o$ a%hic 5a ia&les sho!ld &e co#side ed to tho o!$hl' !#de sta#d the %ossi&le (acto s that lead to 4o& satis(actio# a#d dissatis(actio#6 He >&e $2 Ma!s#e 2 Pete so#2 a#d Ca%*ell 01?;@1 ide#ti(ied se5e al cha acte istics o( satis(iedAdissatis(ied *o .e s6 This % o4ect $i5es "e a# o%%o t!#it' to lea # a&o!t *o .i#$ o( H!"a# Reso! ce +e%a t"e#t at S! 'a Rosh#i2 a#d *hat ole HR+ %la' i# % o5idi#$ satis(actio# to e"%lo'ees &' % o%e 4o& )!alit' (acto s6 The e a e so"e iss!es2 o(te# elati#$ to the *o .i#$ e#5i o#"e#t2 social sec! it'2 4o& sec! it'2 a#d the )!alit' o( h!"a# eso! ces "a#a$e"e#t2 to *hich e"%lo'e s a#d *o .e s $i5e hi$h % io it' a#d *hat ole is &ei#$ %la'ed &' a$e o( e"%lo'ees e$a di#$ 4o& satis(actio#6 I ha5e t ied "' &est to "a.e this % o4ect as a *o#de (!l lea #i#$ e7%e ie#ce to "e6 I ho%e that the % o4ect *ill &e (o!#d !se(!l (o the o $a#i>atio#6

Co#te#ts

P o(ile o( the co"%a#' I#t od!ctio# Resea ch Methodolo$' O&4ecti5e Sco%e

o o o o o

H'%othesis Sa"%le +esi$# +ata Collectio# Ta&!latio# a#d Editi#$ o( data A#al'sis a#d i#te % etatio#

<i"itatio#s o( St!d' +isc!ssio#s Reco""e#datio#s ,i&lio$ a%h' A##e7! e

P$!2i4e !2 t(e +!m%&)# Su$#& R!'()i Lt .

7St&teme)t b# M$. B.D.A5&$9&48

The (oc!s o# cost C c!tti#$ % od!ct !% $ adatio# a#d i#te#si5e "a .eti#$ has .e%t S! 'a o# the $ o*th t ac.2 e5e# i# %hases o( $e#e al sh!tdo*#6 S! 'a is eachi#$ o!t to "o e c!sto"e s i# the co!#t ' a#d o5e seas &' (! the & oadD &asi#$ its "a .eti#$ cha##els6 With a# o5e *hel"i#$ % ese#ce i# the "a .ets o( o5e (o t' co!#t ies2 the co"%a#' is i# co#sta#t sea ch (o #e* ( o#tie s (o accele ati#$ $ o*th6 C!sto"e satis(actio# is o! "otto6 Hi$he di5ide#ds (o sha eholde s a e o! co %o ate 5isio#6 E!alit' ad5a#ta$e o( the % od!cts2 % ice co"%etiti5e#ess2 state Co(DtheDa t tech#olo$ies a#d &ac.*a d i#te$ atio#2 has .e%t the co"%a#' i# $ood stead6 Fet2 it is a ele#tless %! s!it (o achie5i#$ e7celle#ce6 M 6 ,6+ A$a *al Chai "a# a#d Ma#a$i#$ +i ecto S! 'a Rosh#i <td6

Co"%a#'=s Histo '

S! 'a=s 4o! #e' sta ted i# 1?@9 *he# it set !% its steel %i%e %la#t at ,ahad! $a h2 Ha 'a#a 09G K"s ( o" +elhi16 Toda'2 this %la#t is o#e o( the la $est i# Asia a#d % od!ces1;GGGG MT o( steel %i%es a##!all'6

I# 1?H:2 S! 'a set !% its (acto '2 (o li$hti#$ % od!cts2 at Kashi%! 0Nai#ital2 U6P16 With tech#ical .#o* ho* ( o" *o ld e#o*#ed OSRAM GEC o( U6K2 teiso# (! #ace o( U6K2 c istale i es de "ata o o( S%ai#2 Fe o o( U6S6A2 (al"a o( S*it>e la#d a#d t!#$ste# o( H!#$a ' to "a#!(act! e la"%s a#d its "a4o co"%o#e#ts6

I# 1??82 it &!ilt a#othe (acto ' at Mala#%! 0#ea G*alio 12 M6P6 ,oth these state o( the a t li$hti#$ %la#ts *e e acco ded the ISO ?GG8 ce ti(icatio# i# the 1?HGs at a ti"e *he# the I#dia# i#d!st ' *as #ot (a"ilia *ith s!ch i##o5ati5e co#ce%ts6

S! 'a is the o#l' li$hti#$ co"%a#' *ith 1GG %e ce#t &ac.*a d i#te$ atio#6 It "a#!(act! es all its co"%o#e#ts6

Toda'2 S! 'a is the seco#d la $est selle o( G<S a#d FT< i# I#dia6 It has achie5ed st e#$th o( o5e US+ 1HG "illio# a#d a# i#te #atio#al % ese#ce i# :B co!#t ies6 A eco d o( so ts2 S! 'a Rosh#i=s t! #o5e $ a%h has al*a's "o5ed !%*a ds o5e the 'ea s6

Co"%a#' P o(ile
S! 'a Rosh#i <td6 is a P!&lic <i"ited co"%a#' headed &' Chai "a# c!" Ma#a$i#$ +i ecto Sh i ,6+ A$a *al6 S! 'a Rosh#i <i"ited (o "all' .#o*# as P a.ash T!&es <i"ited has co"e a lo#$ *a' si#ce its i#ce%tio# i# 1?@9 *he# it set !% its Steel T!&es +i5isio# at ,ahad! $a h 0Ha 'a#a state16 S! 'a Rosh#i=s a#$e o( % od!cts i#cl!des Fl!o esce#t la"%s2 G<S <a"%s2 +eco atio# <a"%s2 Hi$h P ess! e sodi!" a#d Me c! ' 5a%o <a"%s2 a#d co"%o#e#ts2 *hich i#cl!de (ila"e#ts2 (l!o esce#t %o*de 2 Glass shells a#d T!&!la Shells a#d Al!"i#!" Ca%s6 It has &!ilt !% a co!#t ' *ide sales o $a#i>atio# *ith 89 & a#ches s% ead all o5e the co!#t '6 The seco#d li$hti#$ di5isio# o( S! 'a Rosh#i <td6 *as set !% at Mala#%! 0+ist6 ,hi#d1 M6P a&o!t 9GG K"s a*a' ( o" +elhi a#d 8; K"s ( o" G*alio 2 i# the 'ea 1??16 ,esides "a#!(act! i#$ (l!o esce#t la"%s2 G<S la"%s a#d +eco atio# la"%s2 the co"%a#' sta ted to "a#!(act! e Al!"i#!" ca%s a#d Glass Shells a#d T!&!la Shells (!ll' i#te$ ated state o( the a t "a#!(act! i#$ (acilities ( o" MAs +EMA G<ASS TECHNO<OGF2 UNITE+ KING+OM i# 1??; a#d 1??H es%ecti5el'6 Toda' S! 'a Rosh#i <td6is the si#$le la $est ac!te o( Fl!o esce#t la"%s i# I#dia6 It is also o#e o( the la $est i#stalled ca%acities i# I#dia6 A%a t ( o" the shea scale o( o%e atio#s2 these (acilities e"%lo' so"e o( the "ost so%histicated e)!i%"e#t i# the *o ld6 The % od!cts that lea5e these "a#!(act! i#$ co"%le7es "eet all I#dia# a#d I#te #atio#al E!alit' S%eci(icatio#s6 It e7%o ts its % od!cts to 5a io!s co!#t ies6 The co"%a#' has e7te#si5e (acilities a#d is %la'i#$ a leadi#$ ole i# li$hti#$ I#d!st '6 The sa$a o( S! 'a Rosh#i <i"ited is the sto ' o( h!"a# i#$e#!it' co"&i#i#$ *ith tech#olo$ical e7celle#ce6 S! 'a is o#e o( the (o e"ost co %o ate co#$lo"e ates i# the co!#t '6 It is al ead' a Rs6 ?:; c o e e#te % ise2 a#d has achie5ed a ta $et o( Rs6 18GG c o e6

Glo&al P ese#ce
The hall"a . i# toda'Is co"%etiti5e "a .et is $lo&al % ese#ce6 Toda'2 S! 'a (i#ds itsel( i# :H co!#t ies a#d is i# di ect co"%etitio# *ith *o ld (a"o!s "a#!(act! e s6 Its & a#d #a"e is a5aila&le at so"e o( the *o ldIs &est o!tlets6 S! 'a is the (i st I#dia# li$hti#$ co"%a#' to $et the % esti$io!s CE "a . o# its G<S / FT< (o "eeti#$ E! o%ea# Sa(et' Sta#da ds6 The CE "a . is "a#dato ' (o co"%a#ies to e#te E! o%ea# "a .ets6 The co"%a#' has also ecei5ed othe i#te #atio#al a%% o5als s!ch as TU- ,a!a t2 SA,S 0So!th A( ica# ,! ea! o( Sta#da ds1 a#d S i <a#.a# ,! ea! o( Sta#da ds6 S! 'aIs G<S Co#(o "s to the IEC BGGB:DT!#$ste# Fila"e#t <a"%s (o +o"estic / si"ila Ge#e al <i$hti#$ %! %oses IEC BG:98D1 sa(et' a#d i#te cha#$ea&ilit' e)!i e"e#t o( t!#$ste# (ila"e#t i#ca#desce#t la"%s (o $e#e al li$hti#$ se 5ice a#d I#dia#sta#da dIS:1H6 The Fl!o esce#t la"% 0FT<1 co#(o "s to the IEC BGGH1DT!&!la Fl!o esce#t <a"%s (o Ge#e al <i$hti#$ P! %oseJ IEN B11?;DSa(et' s%eci(icatio# (o Fl!o esce#t la"%s a#d I#dia# sta#da ds IS 8:1HD1 to :6 C! e#tl'2 S! 'a e7%o ts to the (ollo*i#$ co!#t iesK +o!&leDca%%ed

Al$e ia A!st alia ,ah ai# ,a#$ladesh ,el$i!" ,ots*a#a Chi#a Col!"&ia +e#"a . E$'%t F a#ce Ge "a#' Gha#a G eece

Ho#$ Ko#$ I#do#esia I a# I5o ' Coast 3a%a# 3o da# Ko ea Ke#'a K!*ait <!7e"&o! $ Mala'sia Malta Ma! iti!s Mo occo

Ne* Leala#d Ni$e ia O"a# Pa a$!a' Sa!di A a&ia Si#$a%o e S i <a#.a S%ai# So!th A( ica S' ia Thaila#d UAE UK U6S6A6

1G

E#5i o#"e#tal Ca e

Fo o5e 1; 'ea s #o* S! 'a has co#t i&!ted to the co""!#it' at la $e6 M 6 ,6 +6 A$a *al2 the co"%a#'Is Chai "a# a#d Ma#a$i#$ +i ecto 2 ecei5ed the IE#5i o#"e#tal Acti5ist o( the Fea I a*a d o# the ;th o( 3!#e 1??H o# the occasio# o( IWo ld E#5i o#"e#t +a'I ( o" the I#dia# Fede atio# o( the U#ited Natio#s6 This ho#o *as co#(e ed to hi" &eca!se he is a"o#$ the (e* *ho ha5e co#t i&!ted si$#i(ica#tl' to "a.e this *o ld clea#e 2 healthie a#d a &ette %lace to li5e6 This a*a d is i# e(e e#ce to the Mala#%! "a#!(act! i#$ !#it o( the co"%a#'6 With la $e % od!ctio# ca%acit'2 the Mala#%! %la#t sta#ds o!t as a shi#i#$ sta 2 st i.i#$ a &ala#ce &et*ee# #at! e a#d tech#olo$'6 The co"%a#' !ses H'd o ,ased Tech#olo$' 0H,T12 *hich is e#5i o#"e#tal ( ie#dl'6 H,T !ses *ate as a sol5e#t to s!s%e#d Phos%ho 6 Wate is !sed &eca!se it is "o e ecoD ( ie#dl' tha# che"icals s!ch as M'le#e o ,!t'l Acetate a#d does#It "a.e the % ocess det i"e#tal to the health o( the *o .e s i# the *o .%lace6 This is the latest tech#olo$' i# the *o ld6 S! 'a has &ee# !si#$ it si#ce its i#ce%tio#6 O5e the 'ea s2 S! 'a has ta.e# co#scio!s ste%s to hel% co#se 5e the e#5i o#"e#t a#d2 he#ce2 hel% to &!ild a & i$hte to"o o*6 SR< a e co""itted (o co#ti#!al i"% o5e"e#t i# "ai#tai#i#$ a clea# a#d $ ee# e#5i o#"e#t *ith ed!ctio# i# %oll!tio# a#d i"% o5ed %e (o "a#ce i# occ!%atio#al health a#d sa(et' *ith &ette *o .i#$ co#ditio#s6 Co"%a#' has achie5ed this &' A&idi#$ all e#5i o#"e#tal2 sa(et'2 elated le$islatio# a#d e$!latio#s6 Co#se 5atio#s o( #at! al eso! ces a#d i#itiati#$ e#e $' co#se 5atio# "eas! es6 C eati#$ a*a e#ess a"o#$st e"%lo'ees a#d othe associates6

11

A*a ds a#d Achie5e"e#ts

O5e the 'ea s2 S! 'a Rosh#i has *o# se5e al a*a ds (o its e7celle#t %e (o "a#ce6 The co"%a#' has &ee# a*a ded the % esti$io!s ISO ?GG1 ce ti(icate6 The li$hti#$ di5isio# has &ee# a*a ded *ith ISO 1:GG1 / OHSAS 1HGG1 ce ti(icatio#6 The steel di5isio# has ecei5ed the -ishes*a 'a a*a d (o o!tsta#di#$ %e (o "a#ce The ,! ea! o( I#dia# Sta#da ds has $i5e# the ,IS ce ti(icate "a .s lice#se to !se the sta#da d "a . o# steel %i%es (o s%eci(icatio#s D ISK 11B12 ISK 189?2 ISK 1?@H2 ISK 9;H?2 ISK 9BG1 01BH69"" to 81?61"" O+12 ISK :8@G a#d ISK ?8?;6 The Co"%a#' %ossesses the CE "a . o# its G<S / FT< cate$o ' o( la"%s (o co#(o "it' to E! o%ea# Sa(et' Sta#da ds that allo*s "a#!(act! e a#d e7%o te s to dist i&!te % od!cts *ithi# the E! o%ea# U#io#6 SR<D <i$hti#$ +i5isio# has $ot its % od!cts ce ti(ied &' TU- Rhi#ela#d a#d acc edited *ith TU- ,a!a t a%% o5al (o % od!ct Sa(et'6 SR< has $ot t*o sta E7%o t Ho"e Stat!s &' Go5e #"e#t o( I#dia i# the 'ea 8GG: Kashi%! (acto ' o( S! 'a <i$hti#$ +i5isio# is $etti#$ the Natio#al Sa(et' A*a d (o O!tsta#di#$ Pe (o "a#ce i# I#d!st ial Sa(et' co#ti#!o!sl' si#ce 1??16 SR< Kashi%! 0Utta a#chal1 ecei5ed the (i5e sta ce ti(icate (o ha5i#$ the &est i#d!st ial (acilities6 This ce ti(icate *as iss!ed &' the Go5e #"e#t o( Utta P adesh6 Kashi%! %la#t ecei5ed a# a*a d (o !% .ee%i#$ E#5i o#"e#t ( o" Utta a#chal E#5i o#"e#t P otectio# / %oll!tio# co#t ol &oa d 0UEPP<,1 o# ;th 3!#e 8GG;6 PH+ Cha"&e o( Co""e ce a#d I#d!st ' ho#o ed o! Chai "a#2 Sh i ,6+6 A$a *al *ith Ud'o$ Rat#a A*a d P ese#ted &' Ho#I&le Chie( Mi#iste o( Utta a#chal o# Hth 3!l' 8GG;6

18

Code o( Co#d!ct

This Code o( Co#d!ct 0NCode=1 (o the ,oa d Me"&e s a#d Se#io Ma#a$e"e#t e#s! es co"%lia#ce *ith le$al e)!i e"e#ts a#d hel%s to "ai#tai# the sta#da ds o( &!si#ess co#d!ct6 The %! %ose o( the Code is to dete * o#$doi#$ a#d % o"ote ethical co#d!ct6 All +i ecto s a#d Se#io Ma#a$e"e#t "!st act *ithi# the %! 5ie* o( the a!tho it' co#(e ed !%o# the" a#d *ith a d!t' to "a.e a#d e#act i#(o "ed decisio#s a#d %olicies i# the &est i#te ests o( the Co"%a#' a#d its sha eholde s Asta.eholde s6 The Co"%a#' a%%oi#ts the Co"%a#' Sec eta ' as a co"%lia#ce o((ice 2 *ho *ill &e a5aila&le to di ecto s a#d se#io "a#a$e"e#t to a#s*e )!estio#s a#d to held the" co"%l' *ith the Code6 The (ollo*i#$ code o( co#d!ct hel%s the ,oa d Me"&e s a#d Se#io Ma#a$e"e#t to "ai#tai# the hi$h sta#da ds that the Co"%a#' e)!i es6 16 H!)e't# &) I)te5$it# 86 +!)24i3t' !2 I)te$e't 96 +!m%4i&)3e :6 Ot(e$ Di$e3t!$'(i%' ;6 +!)2i e)ti&4it# !2 I)2!$m&ti!) B6 P$e:e)ti!) !2 I)'i e$ T$& i)5 @6 P$!te3ti!) !2 A''et' H.Gi2t' &) D!)&ti!)' ?6Pe$i! i3 Re:ie9

19

P od!ct <i#e o( S! 'a Rosh#i <i"ited

S! 'a Rosh#i has $ o*# %he#o"e#all' *ithi# a sho t %e iod o( ti"e to &eco"e o#e o( I#diaIs la $est "a#!(act! e s o( li$hti#$ % od!cts6 Its stateDo(DtheDa t tech#olo$ies i# % od!cts a#$i#$ ( o" Fl!o esce#t T!&e <a"%s G<S <a"%s2 E#e $' E((icie#t <a"%s 0CF<12 Sodi!" a#d Me c! ' -a%o <a"%s2 <!"i#a ies Accesso ies ha5e co#t i&!ted to S! 'aIs o5e *hel"i#$ % ese#ce i# the do"estic a#d :; (o ei$# "a .ets6 With 1GG %e ce#t &ac.*a d i#te$ atio#2 S! 'a Rosh#i "a#!(act! es all its co"%o#e#ts s!ch as (ila"e#ts a#d $lass shells (o G<S <a"%s a#d FT<s2 Fl!o esce#t Po*de 2 <eadD i#D*i es a#d <ead Glass6 S! 'aIs testi#$ a#d de5elo%"e#t la& (o % od!ct de5elo%"e#t a#d "odi(icatio# e(lects S! 'aIs ideals o( % od!ci#$ e#e $' e((icie#t ill!"i#atio# so! ces6 S! 'a has a st o#$ "a .eti#$ #et*o . th o!$ho!t the co!#t ' *ith 8? & a#ches2 o5e 8GGG a!tho i>ed deale s a#d "o e tha# o#e la.h etaile s6 All the & a#ches a e *ell e)!i%%ed *ith o#li#e co"%!te s'ste"s a#d e((icie#t i#( ast !ct! e (o sto a$e o( "ate ials6

1:

3o! #e' o( Mala#%! %la#t

I# 1??8D P od!ctio# o( ; "illio# FT<s a#d 8G "illio# G<S sta ted6 I# 1??9D FT< ca%acit' e7%a#ded to 1G "illio#6 I# 1??:D % od!ctio# o( H: halo$e# la"%s sta ted6 I# 1??;D P od!ctio# o( H9 <a"%s a#d +eco <a"%s sta ted6 I# 1??BD Hi$h S%eed Fal"a sta ted (o G<S la"% "a#!(act! i#$ *ith s%eed 9;GG Pcs %e H 6Al!"i#i!" ca% %la#t (o G<S sta ted6 I# 1??@ DFT< a!to"atic %ac.a$i#$ "achi#e sta ted Ne* Os a" G<S chai# sta ted6 I# 1??HD AsiaIs la $est i&&o# $lass %la#t sta ted *ith a##!al ca%acit' o( :GG "illio# G<S a#d 8; "illio# FT< shell6 I# 1???D1:O +a##e "achi#e sta ted i#c easi#$ ca%acit' o( FT< shell to 9; "illio# %6a6 I# 8GG9D A!to"atic U#it Ca to# Pac.a$i#$ "achi#e (o G<S sta ted6 I# 8GG:D Seco#d hi$hDs%eed (al"a chai# i#stalled *ith s%eed :GGG Pcs Pe H 6 I# 8GG;D Thi d li#e o( FT< i#stalled6 Ne* (!ll' A!to"atic FT< Pac.a$i#$ "achi#e i#stalled6

1;

<i$hti#$ +i5isio# at Mala#%!

The li$hti#$ di5isio# o( S! 'a *as set !% i# 1??8 at Mala#%! 2 0M6P16 The tech#olo$' i# this !#it is $ea ed at i#c easi#$ e#e $' e((icie#c' a#d ed!ces % od!ctio# cost6 P ice co"%etiti5e#ess has hel%ed the" $ai# a lio#=s sha e o( I#dia# "a .et6 This s!%%o t is % o5ided &' la $e scale o( % od!ctio# li#eD!%s6 Eco#o"' is achie5ed th o!$h scale o( % od!ctio#6 At the "o"e#t the % od!ct a#$e i#cl!des C Fl!o esce#t T!&!la <a"%s 0FT<1 Ge#e al <i$hti#$ Se 5ice <a"%s 0G<S la"%s1 Hi$h P ess! e Sodi!" -a%o s <a"%s 0HPS- <a"%s1 Hi$h P ess! e Me c! ' <a"%s 0HPM- <a"%s1 E#e $' Sa5i#$ <a"%s 0CF<s1 +ich oic <a"%s HD9 a#d HD: A!to <a"%s <FA Co"%o#e#ts etc6

S! 'a has al*a's &ee# the leade i# the (ield o( tech#olo$ies a#d !% $ adatio#6 This has $i5e# a &oost to % od!ctio# a#d hel%ed i# "ai#tai#i#$ hi$h E!alit' sta#da ds6 The st ess o# &ac.*a d i#te$ atio# has e#a&led the" to "a#!(act! e "ost co"%o#e#ts i# ho!se6 These &ei#$ "ai#l'K $lass shells (o (l!o esce#t t!&es li$hts a#d G<S <a"%s2 (ila"e#ts (o G<S2 cathode (o FT<2 T!#$ste# *i es2 "ol' *i e2 (l!o esce#t %o*de 2 G<S ca%s2 <ead Glass a#d ,! #e (o Me c! ' -a%o s <a"%s6 This %olic' has $i5e# S! 'a the a&ilit' to so! ce *o ldDclass tech#olo$' ( o" the &est i#te #atio#al e)!i%"e#t a#d tech#olo$' 5e#do s6

1B

Adhe e#ce to I#te #atio#al E!alit' Sta#da ds

It is the %olic' o( SR< that the % od!cts2 the co"%a#' "a#!(act! e2 shall i# all es%ects &e o( hi$hest %e (o "a#ce sta#da ds a#d satis(ies its co#s!"e s (o thei i#te#ded %! %ose6 The co"%a#' is also co""itted (o co#ti#!al i"% o5e"e#t i# this e$a d6 To achie5e this o&4ecti5e2 the co"%a#' has ado%ted (ollo*i#$ "eas! esK D Use o( the "ost a%% o% iate i#%!ts a5aila&le6 I#5ol5e"e#t o( all e"%lo'ees i# co#ti#!al i"% o5e"e#ts6 Co#ti#!o!s t ai#i#$ o( its e"%lo'ees at all le5els6

Ke' tech#olo$ical st e#$th

Wo ldDclass tech#olo$'6 <atest / State o( the A t6 Wo ld Re#o*#ed , a#d o( Machi#es6 Mi7 !% o( #e* a#d $ood seco#d ha#d e)!i%"e#ts6 Al*a's o# the loo. o!t (o !% $ adatio#6

Ca%acit' to hit the ta $et

P$! u3t' I#ca#desce#t la"%s Fl!o esce#t T!&e <i$ht Al!"i#!" Ca%s Glass Shells D T!&!la Shell ;G6GG Millio# 1@ P$! u3ti!) +&%&3it# PPe A##!"Q 1G;6;G Millio# 886GG Millio# 8GG6GG Millio#

D G<S ,!l& Shell

:GG6GG Millio#

I#t od!ctio#
Ho%%oc. 01?9;1 de(i#ed 4o& satis(actio# as a#' co"&i#atio# o( %s'cholo$ical2 %h'siolo$ical2 a#d e#5i o#"e#tal ci c!"sta#ces that ca!ses a %e so# t !th(!ll' to sa'2 NI a" satis(ied *ith "' 4o&=6E"%lo'ees "a' &e satis(ied *ith so"e as%ects o( thei 4o&s2 *hile &ei#$ dissatis(ied *ith othe s6 It is ass!"ed that e"%lo'ees a e a&le to &ala#ce the s%eci(ic satis(actio#s a$ai#st the s%eci(ic dissatis(actio#s a#d a i5e at a co"%osite satis(actio# *ith the 4o& as a *hole 0Ho%%oc.2 1?9;16 Acco di#$ to Poli#$ 01??G12 the &est % edicto o( 4o& satis(actio# is *he# the e"%lo'ees= %e so#al 5al!es "atch those o( the o $a#i>atio#6 The s!ccess o( a#' co"%a#' is di ectl' li#.ed to the satis(actio# o( the e"%lo'ees *ho e"&od' that co"%a#'6 Ho* do co"%a#ies satis(' thei "ost 5al!ed h!"a# eso! cesR The a#s*e "a' &e *ith %a' a#d &e#e(its6 O( co! se2 a co"%a#'=s %a' a#d &e#e(its "!st &e co"%etiti5e &!t the e a e lot "o e othe (acto s li.e 4o& sec! it'2 4o& e# ich"e#t2 ( eedo" i# *o .2 less st ess(!l *o .i#$ e#5i o#"e#t2 &ette "a#a$e"e#tDe"%lo'ee elatio#s etc that di ectl' o i#di ectl' a((ects 4o& satis(actio#2 these (acto s co"e !#de 4o& )!alit' as the' i"% o5e )!alit' o( 4o& o *o .6 O $a#i>atio#al schola s ha5e lo#$ &ee# i#te ested i# *h' so"e %eo%le e%o t &ei#$ 5e ' satis(ied *ith thei 4o&s a#d othe s e7% ess "!ch lo*e le5els o( satis(actio#6 The d i5e to !#de sta#d a#d e7%lai# 4o& satis(actio# has &ee# "oti5ated &' !tilita ia# easo#s 0e6$62 to i#c ease % od!cti5it' a#d o $a#i>atio#al co""it"e#t2 lo*e a&se#teeis" a#d t! #o5e 2 a#d !lti"atel'2 i#c ease o $a#i>atio#al e((ecti5e#ess1 as *ell as h!"a#ita ia# i#te ests 0i6e62 the #otio# that e"%lo'ee dese 5e to &e t eated *ith es%ect a#d ha5e thei %s'cholo$ical a#d %h'sical *ellD&ei#$ "a7i"i>ed16 Whe# co#side i#$ 4o& satis(actio#2 de"o$ a%hic 5a ia&les sho!ld &e co#side ed to tho o!$hl' !#de sta#d the %ossi&le (acto s that lead to 4o& satis(actio# a#d dissatis(actio#6 He >&e $2 Ma!s#e 2 Pete so#2 a#d Ca%*ell 01?;@1 ide#ti(ied se5e al cha acte istics o( satis(iedAdissatis(ied *o .e s6 The' i#dicated that "o ale is hi$h *he# %eo%le (i st sta t thei 4o&s6 Mo ale dec eases d! i#$ the #e7t (e* 'ea s a#d e"ai#s at a elati5el' lo* le5el !#til *o .e s a e i# thei late t*e#ties o ea l' thi ties6 At this ti"e2 4o& satis(actio# 1H

le5els &e$i# to ise a#d co#ti#!e to ise th o!$h the e"ai#de o( the *o .e s= ca ee s6 The sa"e t e#d is (o!#d i# e$a d to a *o .e =s le#$th o( se 5ice6 Wo .e s &e$i# *ith hi$h "o ale2 *hich d o%s d! i#$ the (i st 'ea a#d e"ai#s lo* (o a #!"&e o( 'ea s6 The# as le#$th o( se 5ice i#c eases2 4o& satis(actio# le5els te#d to ise6 Wo .(o ce is the "ost i"%o ta#t (acto a#d the o#l' s!stai#a&le lo#$Dte " co"%etiti5e ad5a#ta$e o( a# o $a#i>atio#6 I# toda'=s i#te#sel' co"%etiti5e $lo&al e#5i o#"e#t2 the e is a st o#$ de"a#d (o *o .(o ce %a tici%atio# i# o $a#i>atio#al decisio# "a.i#$ to e#a&le the achie5e"e#t o( hi$he % od!cti5it' o( a# o $a#i>atio#6 O#e as%ect o( *o .(o ce %a tici%atio# is 4o& satis(actio#6 3o& satis(actio# is de(i#ed as ho* "!ch e"%lo'ees li.e o disli.e thei *o . a#d the e7te#t to *hich thei e7%ectatio#s co#ce #i#$ *o . ha5e &ee# (!l(illed6 U#de sta#di#$ 4o& satis(actio# is c itical to the s!ccess o( a# o $a#i>atio# a#d co#ti#!es to &e a "a4o to%ic o( esea ch i#te est6

J!b '&ti'2&3ti!)
The te " 3o& satis(actio# *as & o!$ht to li"eli$ht &' Ho%%oc.6He e5ie*ed 98 st!dies o# 4o& satis(actio# co#d!cted % io to 1?996Acco di#$ to hi"2 4o& satis(actio# is The co"&i#atio# o( %s'cholo$ical2 %h'siolo$ical a#d e#5i o#"e#tal ci c!"sta#ces that ca!se a %e so# to t !th(!ll' sa'2 I a" satis(ied *ith "' 4o&6 This de(i#itio# %oi#ts to the (acto s a((ecti#$ 4o& satis(actio#6 It is a# i#te$ al co"%o#e#t o( o $a#i>atio#al health a#d a# i"%o ta#t ele"e#t i# i#d!st ial elatio#s6 The le5el o( 4o& satis(actio# see"s to ha5e so"e elatio# *ith 5a io!s as%ects o( *o . &eha5io s!ch as accide#ts2 a&se#teeis"2 t! #o5e 2 a#d % od!cti5it'6 3o& satis(actio# is the e#d (eeli#$ o( a %e so# a(te %e (o "i#$ a 4o&6 To the e7te#t that a %e so#=s 4o& (!l(ills his do"i#a#t #eeds a#d is co#siste#t *ith his e7%ectatio#s a#d 5al!es2 the 4o& *ill &e satis('i#$6 E"%lo'ees #eed to &e ha%%' at *o .2 the' #eed to .#o* that the e is a oo" (o the" to ad5a#ce i# the o $a#i>atio#2 a#d that the' a e &ei#$ ade)!atel' co"%e#sated (o thei e((o ts6 The' *a#t to &e ass! ed that the' a e i"% o5i#$ i# li(e as *ell as i# thei ca ee s6 Wo .e s *ill &e "o e lo'al to a# o $a#i>atio# that the' thi#. ca es a&o!t the" as %eo%le2 #ot 4!st e"%lo'ees6 P&u4 S%e3t!$ e(e s to 4o& satis(actio# as a cl!ste o( e5al!ati5e 1?

Feeli#$s a&o!t the 4o& a#d ide#ti(ies #i#e (acets o( 4o& satis(actio# that a e "eas! ed &' the 3SS 16 Pay D a"o!#t a#d (ai #ess o e)!it' o( sala ' 86 Promotion D o%%o t!#ities a#d (ai #ess o( % o"otio#s 96 Supervision D (ai #ess a#d co"%ete#ce at "a#a$e ial tas.s &' o#e=s s!%e 5iso :6 Benefits D i#s! a#ce2 5acatio#2 a#d othe ( i#$e &e#e(its ;6 Contingent rewards D se#se o( es%ect2 eco$#itio#2 a#d a%% eciatio# B6 Operating procedures D %olicies2 % oced! es2 !les2 %e cei5ed ed ta%e @6 Coworkers D %e cei5ed co"%ete#ce a#d %leasa#t#ess o( o#e=s collea$!es H6 Nature of work D e#4o'"e#t o( the act!al tas.s the"sel5es ?6 Communication D sha i#$ o( i#(o "atio# *ithi# the o $a#i>atio# 05e &all' o i# W iti#$1

+ete "i#a#ts o( 3o& Satis(actio#

The 5a io!s (acto s i#(l!e#ci#$ 4o& satis(actio# "a' &e classi(ied i#to t*o cate$o iesK 11 E#5i o#"e#tal (acto sA 3o& )!alit' (acto s 81 Pe so#al (acto s A +e"o$ a%hic (acto s6 E):i$!)me)t&4 ; J!b <u&4it# 2&3t!$' = These (acto s elate to the *o . e#5i o#"e#t6 These (acto s *ill &e disc!ssed i# detail late 6 -8 A e<u&te &) 2&i$ 3!m%e)'&ti!)D The e sho!ld &e a 4!st a#d e)!ita&le &ala#ce &et*ee# e((o t a#d e*a d6 The co"%e#satio# sho!ld &e (ai e#o!$h to hel% the e"%lo'ee i# "ai#tai#i#$ a sociall' desi a&le sta#da d o( li5i#$6 Se5e al (acto s "!st &e co#side ed (o dete "i#i#$ s!ch co"%e#satio#2 e6$62 a&ilit' o( the o $a#i>atio# to %a'2 de"a#d a#d s!%%l' o( la&o 2 cost o( li5i#$2 4o& e5al!atio#2 etc6 E"%lo'ees a e "o e satis(ied *he# the' (eel the' a e e*a ded (ai l' (o the *o . the' do co#side i#$ e"%lo'ee es%o#si&ilities2 the e((o t the' ha5e %!t (o th2 the *o . the' ha5e do#e *ell a#d the de"a#ds o( thei 4o&s6

8G

.8 J!b +!)te)tD He >&e $ s!$$ested that 4o& co#te#t i# te "s o( achie5e"e#t2 eco$#itio#2 ad5a#ce"e#t2 es%o#si&ilit' a#d the *o . itsel( te#ds to % o5ide satis(actio# &!t thei a&se#ce does #ot ca!se dissatis(actio#6 Whe e the 4o& is less e%etiti5e a#d the e is 5a iatio# i# 4o& co#te#t2 4o& satis(actio# te#ds to &e hi$he 6

,8 O%%!$tu)itie' 2!$ +&$ee$ G$!9t(D The *o . sho!ld % o5ide ca ee o%%o t!#ities (o de5elo%"e#t o( #e* a&ilities a#d e7%a#sio# o( e7isti#$ s.ills o# a co#ti#!o!s &asis6 E"%lo'ees a e "o e satis(ied *he# the' ha5e challe#$i#$ o%%o t!#ities at *o .6 This i#cl!des cha#ces to %a tici%ate i# i#te esti#$ % o4ects2 4o&s *ith a satis('i#$ de$ ee o( challe#$e a#d o%%o t!#ities (o i#c eased es%o#si&ilit'6 The' (eel "o e satis(ied *he# $i5e# cha#ce to $ o* i# thei ca ee $ a%h6 08 A e<u&te Aut(!$it# C 3o& )!alit' ca# &e i"% o5ed i( the 4o& allo*s s!((icie#t a!to#o"' a#d co#t ol % o5ides ti"el' (eed&ac. o# %e (o "a#ce a#d !ses a *ide a#$e o( s.ills6 E"%lo'ees a e "o e satis(ied *he# the' ha5e ade)!ate a!tho it' a#d ( eedo" to do thei 4o&s6 >8 S&2e &) He&4t(# W!$1i)5 +!) iti!)' C 3o& E!alit' ca##ot &e hi$h !#less the *o . e#5i o#"e#t is ( ee ( o" all ha>a ds det i"e#tal to health a#d sa(et' o( e"%lo'ees6 Reaso#a&le ho! s o( *o .2 clea#li#ess2 a#d %oll!tio# ( ee at"os%he e a#d is. ( ee *o .2 etc6 a e the "ai# ele"e#ts o( a $ood %h'sical e#5i o#"e#t (o *o .6 ?8 S!3i&4 I)te5$&ti!) i) W!$1 *!$3e C The *o .e sho!ld &e "ade to (eel a se#se o( ide#tit' *ith the o $a#i>atio# a#d de5elo% a (eeli#$ o( sel(Destee"6 O%e##ess2 t !st2 se#se o( co""!#it' (eeli#$2 sco%e (o !%*a d "o&ilit'2 e)!ita&le t eat"e#t is esse#tial (o this %! %ose6 @8 Bette$ m&)&5eme)t-Em%4!#ee $e4&ti!)' C E"%lo'ees a e "o e satis(ied *he# thei "a#a$e s a e $ood leade s6 This i#cl!des "oti5ati#$ e"%lo'ees to do a $ood 4o&2 st i5i#$ (o e7celle#ce o 4!st ta.i#$ i$ht a#d 4!sti(ied actio#6 ,ette "a#a$e"e#tD e"%lo'ee elatio#s2 &ette 4o& satis(actio#6 81

A8 W!$1 G$!u% C Ma# is a social a#i"al a#d li.es to &e associated *ith othe s6 I#te actio#s *ith coD*o .e s hel% to satis(' social a#d %s'cholo$ical #eeds a#d the e(o e2 isolated *o .e s te#d to &e dissatis(ied6 3o& satis(actio# is $e#e all' hi$h *he# a# i#di5id!al is acce%ted &' his %ee s a#d has $ood elatio#s *ith his coD*o .

Pe so#al A +e"o$ a%hic (acto s

Po%!latio# o co#s!"e statistics e$a di#$ socioeco#o"ic (acto s s!ch as a$e2 i#co"e2 se72 occ!%atio#2 ed!catio#2 (a"il' si>e2 a#d the li.e a e called as de"o$ a%hic (acto s6 These (acto s e7e cise a si$#i(ica#t i#(l!e#ce o# 4o& satis(actio#6 The "ai# ele"e#ts o( de"o$ a%hic (acto s a eK i8 A5e C So"e esea ch st!dies e5eal a %ositi5e co elatio# &et*ee# a$e a#d 4o& satis(actio#6 Acco di#$ to a st!d' &' T6N6G!ha i# 3o& Satis(actio# a"o#$ Shoe Facto ' Wo .e s2 1?B;D Wo .e s i# the ad5a#ced a$e $ o!% te#d to &e "o e satis(ied % o&a&l' &eca!se the' ha5e ad4!sted *ith thei 4o& co#ditio#s6 Ho*e5e 2 the e is a sha % decli#e a(te a %oi#t %e ha%s &eca!se a# i#di5id!al as%i es (o &ette a#d "o e % esti$io!s 4o&s i# the late 'ea s o( his li(e6 ii8 E u3&ti!)&4 4e:e4 C Ge#e all' "o e ed!cated e"%lo'ees te#d to &e less satis(ied *ith thei 4o&s % o&a&l' d!e to thei hi$h 4o& as%i atio#s6 Ho*e5e 2 esea ch does #ot 'ield co#cl!si5e elatio#shi% &et*ee# these t*o 5a ia&les6 iii8 I)3!me C E"%lo'ees ha5i#$ hi$h i#co"e a e $e#e all' co#side ed "o e satis(ied &!t this does #ot hold t !e i# all cases6 No*ada's2 e"%lo'e s a e %a'i#$ "!ch "o e atte#tio# to (acto s othe tha# "o#e' o#l'6 i:8 SeB = Neal E6He ic.K Who=s U#ha%%' at Wo . a#d Wh'RU6S6 +e%a t"e#t o( <a&o 2 1?@8 (o!#d that *o"e# a e less satis(ied tha# "a# d!e to (e*e 4o& o%%o t!#ities (o (e"ales6 ,!t so"e st!dies sa' that (e"ale *o .e s a e "o e satis(ied tha# thei "ale co!#te %a t

88

:8

EB%e$ie)3eD 3o& satis(actio# te#ds to i#c ease *ith i#c easi#$ 'ea s o( e7%e ie#ce &!t it "a' dec ease a(te t*e#t' 'ea s o( e7%e ie#ce %a tic!la l' a"o#$ %eo%le *ho ha5e #ot eali>ed thei 4o& e7%ectatio#s6

H!"a# Reso! ce +e%a t"e#t2 S! 'a Rosh#i <i"ited2 Mala#%!

P!4i3#
We at S! 'a eco$#i>e o! h!"a# Reso! ce as o! % i"e asset6 We &elie5e that o! e"%lo'ees a e associates a#d %a t#e s i# o! s!ccess2 hel%i#$ !s to (!l(ill o! 5isio#6

T$&i)i)5
T ai#i#$ is a co#ti#!o!s % ocess at S! 'a a#d is ai"ed at #! t! i#$ each e"%lo'ee=s c eati5it' a#d >eal6

T&4e)t A3<ui'iti!) &) Rete)ti!)

We ha5e the &est tale#t a5aila&le to "atch the *o ldDclass tech#olo$'6

3o& E!alit' (acto s 0Wel(a e Sche"es1 % o5ided &' H!"a# Reso! ce +e%a t"e#t to "ai#tai# 3o& Satis(actio# o( e"%lo'ees at S! 'a Rosh#i <i"ited2 Mala#%!

Resea ches sho* that satis(ied a#d "oti5ated e"%lo'ees te#d to &e "o e % od!cti5e6 Mo e co""itted %eo%le a e li.el' to &!ild "o e % od!cti5e o $a#i>atio#s6 The H!"a# Reso! ce +e%a t"e#t o( S! 'a Rosh#i <i"ited is $i5i#$ (!ll atte#tio# o5e i"% o5e"e#t o( 3o& E!alit' (acto s so that e"%lo'ees (eel "oti5ated a#d satis(ied6 89

HR+ o( S! 'a Rosh#i <td6 is co""itted to % o5ide &ette 4o& )!alit' to all its e"%lo'ees6 So"e o( the i"%o ta#t ste%s ta.e# &' the HR+ o( S! 'a Rosh#i <td6 a eK -8 Re3!5)iti!): a1 Achie5e"e#t a*a dsK E"%lo'ees sho*i#$ o!tsta#di#$ %e (o "a#ce i# the (ield o( % od!ctio#2 *aste co#t ol2 desi$#i#$2 e#$i#ee i#$ etc6 a e % ese#ted s!ita&le a*a ds6 &1 Me it A*a dK Me it A*a d to e"%lo'eesA"a#a$e ial sta(( (o thei e7celle#ce o( %e (o "a#ce is $i5e#6 c1 Atte#da#ce A*a ds 0A##!all'1K 8HB to 8?G *o .i#$ da's C Rs 8;GAD 8?1 to 8?; *o .i#$ da's C Rs 9GGAD 8?B a#d a&o5e *o .i#$ da's C Rs 9;GAD ,est Atte#da#ce A*a d is also $i5e# a##!all' at the a##!al (!#ctio# o $a#i>ed at +i*ali6

.8 Se42 De:e4!%me)t: The *el(a e de%a t"e#t is co#scio!s (o the de5elo%"e#t o( e"%lo'ees *ith this "oti5e2 the' o $a#i>e the (ollo*i#$ I#DFacto ' t ai#i#$ sche"es6 T ai#i#$ e#titled FIRST AI+ TO IN3URE+6 I#d!st ial to! 6 ,8 S&2et#: Ma#a$e"e#t o( S! 'a Rosh#i <td6 is % o%e l' co#ce #ed (o the sa(et' "eas! es6 The e is a %ost o( Sa(et' O((ice *ho loo.s !%o# the e#ti e sa(et' "eas! es6 Health' e#5i o#"e#t is "ai#tai#ed a#d sa(e *o .i#$ co#ditio#s a e % o5ided *hich has ed!ced the accide#ts ates si$#i(ica#tl'6 No6 o( Accide#t 8GG9 8GG: 8GG; B H 8 No6 o( Ma#Dda's lost ?9 1:: 1B F e)!e#c' se5e it' Rate G69B G6;8 G6GH

8:

08 Su55e'ti!) S3(eme': <a $e #o o( e"%lo'ees %a tici%ate i# the sche"e6 Use(!l s!$$estio#s a e *elco"ed2 e#co! a$ed a#d e*a ded at a%% o% iate occasio#s to de5elo% a se#se o( i#5ol5e"e#t a"o#$ e"%lo'ees6 >8 +!mmu)i3&ti!): O# #otice &oa d Pict! es2 %oste s a#d ele5a#t i#(o "atio# a e dis%la'ed6 +a' to da' i#(o "atio#=s 5i>6 ci c!la s #otices etc6 a e dis%la'ed6

?8 S%!$t';G&me': S%o ts a#d Ga"es a e held at e$!la &asis i# the "o#th o( +ece"&e a#d 3a#!a '6 A##!al i#doo $a"es a e held6 C ic.et "atches a e o $a#i>ed &et*ee# !#its a#d othe (acto '6 Foot&all tea" is &ei#$ &!iltD!%6 Fo! t'%es o( e5e#ts a e the eK i1 Field E5e#ts ii1 T ac. E5e#ts iii1 Tea" E5e#ts i51 I#doo E5e#ts6 @8 N&ti!)&4 +e4eb$&ti!)': a1 Re%!&lic +a' a#d I#de%e#de#ce +a' a e cele& ated6 &1 Ce e"o#ial Pa ade a#d "a chD%asts6 c1 +ist i&!tio# o( s*eets o# the occasio# o( #atio#al cele& atio#s6 A8Re4i5i!u' *e'ti:&4' +e4eb$&ti!)': a1 The' cele& ate -ish*a.a "a Poo4a6 8;

&1 The cele& atio#s a e co#d!cted &' the H!"a# Reso! ce +e%a t"e#t o( S! 'a Rosh#i6 c1 E7%e#ses i#c! ed &' the co"%a#'6

/8 +u4tu$&4 *u)3ti!)': a1 M!sical P o$ a"s a e o $a#i>ed i#side the (acto '6 &1 Co"%a#' s%o#so s d a"a too6 c1 Ne* tale#t is e#co! a$ed6 d1 ,ha4a# a#d .i ta# (o the %leas! e o( e"%lo'ees6 e1 P eDholi $et to$ethe is o $a#i>ed6 (1 O# the occasio# o( Holi2 +! $a Poo4a a#d +i*ali2 s*eets a e dist i&!ted to all e"%lo'ees6

-C8 S3(!4&$'(i% S3(eme: U#de this sche"e2 e"%lo'ee=s *a d $ets schola shi% (o thei ed!catio#6 Total 19 #os o( schola shi%s a e $i5e#6 Eli$i&ilit' (o ac)!i i#$ schola shi% is ( o" I to -III is B;S a#d a&o5e6 F o" class -III to Post G ad!ate2 it is BGS a#d a&o5e6 A"o!#t $i5e# i# di((e e#t classes is as !#de K Fo class ID- it is Fo class -ID-II Fo Class -III Fo class IMDM Fo class MIDMII Rs ;GGAD a##!" Rs @GGADa##!" Rs HGGADa##!" Rs 1GGGADa##!" Rs 18GGADa##!"

G ad!ate o Post G ad!ate Rs 1;GGADa##!"6 --8 H!u'e Dee%i)5 +!m%etiti!): Wo .e s o( the S! 'a Rosh#i <td6 ta.es %a t i# the ho!se .ee%i#$ co"%etitio#2 *hich is elated *ith the clea#li#ess o( the *o . %lace6

8B

-.8 Me i3&4 +&m%': H!"a# Reso! ce +e%a t"e#t at the S! 'a Rosh#i <td6 o $a#i>es "edical ca"%s (o the sta(( a#d *o .e s (o thei "edical chec. !%s d! i#$ a 'ea 6 i1 F ee co#s!ltatio# &' the "edical o((ice 6 ii1 -acci#atio# iii1 Medical de%a t"e#t is "a##ed *ith the *ellDt ai#ed a#d *ellDed!cated sta(( o!#d the cloc. to "eet a#' e"e $e#c'6 -,8 Pi3)i3 &) T!u$', tem%4e :i'it': A%a t ( o" te"%le 5isit2 %ic#ic a#d to! s a e also o $a#i>ed (o e#te tai#"e#t o( e"%lo'ees a#d thei (a"ilies i# *hich e"%lo'ees ( o" all le5els a e se#t i# $ o!%s (o *hich co"%a#' % o5ides t a#s%o t (acilit'6

-08 +&)tee): E"%lo'ees o( the S! 'a Rosh#i <td6 also ha5e ca#tee# (acilit' i#side the % e"ises6 The e is o#e ca#tee# co""ittee too6 ->8 *$ee T$&)'%!$t&ti!): F ee a#d $ood t a#s%o tatio# (acilit' is &ei#$ % o5ided to all e"%lo'ees a#d *o .e s &' the "a#a$e"e#t o( S! 'a Rosh#i <td6 -?8 U)i2!$m': All the *o .e s *ho ha5e co"%leted o#eD'ea se 5iceAsec! it'Ad i5e s a#d %eo#s a e &ei#$ % o5ided t*o %ai s o( s!""e !#i(o "s a#d o#e %ai o( shoes e5e ' 'ea 6 -@8 E):i$!)me)t&4 3&$e: The' o $a#i>e E#5i o#"e#t Mo#th e5e ' 'ea 6 Co"%a#' is ce ti(ied !#de ISO 1:GG16The' ha5e %la#ted "o e tha# ;GG t ees i# the ca"%!s to .ee% clea# a#d $ ee# e#5i o#"e#t6

8@

<ite at! e e5ie*

The % i"a ' (oc!s o( the lite at! e e5ie* is to asce tai# the % e5io!s *o . acco"%lished s%eci(icall' i# the elated a ea a#d ho* *o . *as de5elo%ed a#d i#stit!tio#ali>ed a#d *hat *e e the e i"%licatio#s o (i#di#$s6 *&3t!$' t(&t m!'t i)24ue)3e J!b S&ti'2&3ti!) &m!)5 +&$ i&3 Nu$'e' i) &) &3ute 3&$e 'etti)5, b# L&S(!) & Lei5( B&$e, BSN, RN, T(e'i' 'ubmitte t! The Graduate Colle e of Marshall !ni"ersit# The e a e #!"e o!s esea ch st!dies that assess the *a's i# *hich a!to#o"'2 e"%o*e "e#t2 co#t ol o5e % actice2 a#d de"o$ a%hic (acto s a((ect #! ses= 4o& satis(actio# 0McNeeseDS"ith2 1???J Ma ti#a P ice2 8GG8J a#d Gi((o d2 La""!to2 Good"a#2 a#d Hill2 8GG816It *as also (o!#d that the "ost satis(ied #! ses *e e *o .i#$ %a tDti"e2 &et*ee# ;1 a#d BG 'ea s old2 a#d had &ee# *o .i#$ i# %ost (o @D1G 'ea s6 The "ost dissatis(ied #! ses *e e *o .i#$ (!llDti"e2 &et*ee# 91 a#d :G 'ea s old2 a#d had &ee# *o .i#$ i# %ost (o 9D: 'ea s 0P ice2 8GG816 Be$)' 01?H?1 (o!#d that as the a$e o( the teache i#c eased2 so did his o he o5e all 4o& satis(actio# le5el6 G$& # 01?H;1 (o!#d that as the #!"&e o( 'ea s o( teachi#$ e7%e ie#ce i#c eased2 o5e all 4o& satis(actio# i#c eased as *ell6 Bu$)!ut, E!b '&ti'2&3ti!) &) i)'t$u3ti!)&4 &''i5)me)t-$e4&te '!u$3e' !2

't$e'' i) G$ee1 '%e3i&4 e u3&ti!) te&3(e$', b# M&$i& P4&t'i !uF &) I!&))i' A5&4i!ti', !ni"ersit# of Macedonia$ Greece I#5esti$atio#s o( the i"%act o( de"o$ a%hic (acto s 0i6e62 a$e2 $e#de 2 'ea s o( e7%e ie#ce2 (a"il' stat!s o( the teache s1 ha5e % od!ced 5a io!s (i#di#$s6 Fo e7a"%le2 o#e elati5el' sta&le (i#di#$ is that 'o!#$e a#dAo less e7%e ie#ced teache s e%o t a# i#c eased le5el o( &! #o!t co"%a ed to olde a#dAo "o e e7%e ie#ced teache s 0Ka#tas2 1??BJ Mea #s / Cai#2 8GG916It ai"ed to assess the ole o( a #!"&e o( selected 8H

de"o$ a%hic 5a ia&les 0s!ch as a$e2 $e#de 2 teachi#$ e7%e ie#ce a#d (a"il' stat!s1 i# teache s=%e cei5ed le5els o( &! #o!t a#d 4o& satis(actio#6 The seco#d ai" o( this st!d' co#side ed the ole o( de"o$ a%hic 5a ia&les i# teache s= %e cei5ed le5els o( &! #o!t a#d 4o& satis(actio#6 Most o( o! co#cl!sio#s a e i# li#e *ith those e%o ted i# othe ele5a#t st!dies6 Olde a$e *as associated *ith lo*e &! #o!t2 &!t i# othe st!dies (i#di#$s elated to a$e ha5e &ee# "i7ed 0,illi#$sle'2 8GG:J Ka#tas2 1??BJ MottiDSte(a#idi2 8GGG6 Re$a di#$ 4o& satis(actio#2 "ale a#d "iddle a$ed teache s 09HD:9 'ea s1 see"ed less satis(ied *ith %a' co"%a ed to thei (e"ale a#d 'o!#$e co!#te %a ts6

T(e Re4&ti!)'(i%' bet9ee) Se4e3te Dem!5$&%(i3 *&3t!$' &) t(e Le:e4 !2 J!b S&ti'2&3ti!) !2 EBte)'i!) A5e)t', b# Me&5&) S3!tt,Di$1A.S9!$tGe4, W&4te$ N. T&#4!$ ,Mississippi %tate !ni"ersit# The %! %ose o( this st!d' *as to dete "i#e *hat de"o$ a%hic (acto s *e e elated to the le5el o( 4o& satis(actio# o( E7te#sio# a$e#ts6 The st!d' (ollo*ed a desc i%ti5e co elatio#al desi$#6 ,ased o# 1:9 !sa&le es%o#ses2 si$#i(ica#t elatio#shi%s e7isted &et*ee# the 4o& satis(actio# co#st !cts a#d the de"o$ a%hic (acto s o( $e#de a#d ace6The %! %ose o( this st!d' *as to dete "i#e *hat de"o$ a%hic (acto s *e e elated to the le5el o( 4o& satis(actio# o( E7te#sio# a$e#ts6 The s%eci(ic de"o$ a%hic (acto s add essed i# this st!d' *e eK T Ge#de T Race T A$e T Ma ital stat!s T Ed!catio# T P e5io!s %ositio#0s1 *ith the E7te#sio# Se 5ice T C! e#t E7te#sio# Se 5ice %ositio#

8?

 J!b S&ti'2&3ti!) &)

W!$12!$3e Dem!5$&%(i3' b# Hi W&) Li&m E.

Lei5(t4e# *!$e't &) Wi4 4i2e Re'e&$3( +e)te$,Mississippi %tate !ni"ersit# I# this st!d'2 the e((ect o( %e so#al de"o$ a%hic cha acte isticsUi#co"e2 ed!catio#2 occ!%atio#2 a$e2 a#d $e#de Uo# 4o& satis(actio# a e i#5esti$ated6 The $oal o( the st!d' is to assist "a#a$e s i# "a.i#$ decisio#s ele5a#t to e"%lo'ee 4o& satis(actio# i# the U6S6 (o est % od!cts i#d!st '2 i#cl!di#$ the U6S6 *ood (! #it! e i#d!st '6 I# additio#2 the elatio#shi% o( these *o .(o ce de"o$ a%hics a#d 4o& satis(actio# *e e co"%a ed *ith the U6S6 te7tile % od!cts i#d!st ' a#d *ith the e#ti e U6S6 "a#!(act! i#$ secto 2 e7cl!di#$ the (o est % od!cts i#d!st '6 2i) i)5' I#co"e2 occ!%atio# a#d a$e had si$#i(ica#t e((ects o# 4o& satis(actio# The e5ide#ce s!$$ested that2 i# these t*o i#d!st ies2 hi$he le5els o( i#co"e2 occ!%atio#al %ositio#2 a#d a$e *e e elated to hi$he 4o& satis(actio#6 This lo#$it!di#al st!d' i#dicates that2 i# the U6S6 (o est % od!cts i#d!st '2 e"%lo'ees *ith hi$he i#co"e2 *hiteDcolla *o .e s2 a#d olde *o .e s had hi$he 4o& satis(actio#6 Fo!#$e *o .e s *e e less satis(ied *ith the 4o&6 This sce#a io s!$$ests that the t! #o5e ate a"o#$ 'o!#$e *o .e s "a' &e hi$h6 Ma#a$e s i# the (o est % od!cts i#d!st ' sho!ld &e a*a e o( this sit!atio# a#d *o . o# "ethods to etai# a#d att act 'o!#$ )!ali(ied e"%lo'ees6 I( this t e#d is #ot alte ed2 the e is a is. o( sho ta$e o( *o .(o ce i# the (o est % od!cts i#d!st '6

9G

Resea ch Methodolo$'

O&4ecti5es o( St!d'
The "ai# o&4ecti5e o( the st!d' is to dete "i#e the elatio# &et*ee# de"o$ a%hic (acto Da$e a#d 4o& satis(actio#6 The %! %ose o( this st!d' is to (i#d o!t *hat e"%lo'ees see as &ei#$ i"%o ta#t i# a *o .%lace (o the" to &e satis(ied *ith thei 4o&s6 +ete "i#atio# o( % io ities (o e"%lo'ees &ased o# thei a$e $ o!%s i# o de to e#s! e hi$h 4o& satis(actio#6

Sco%e o( St!d'
The sco%e o( st!d' is li"ited to S! 'a Rosh#i <i"ited2 Mala#%! 6

H'%othesis o( St!d'
T(e$e i' )! 'i5)i2i3&)t i22e$e)3e bet9ee) %e$3e%ti!) !2 em%4!#ee' t!9&$ ' E!b '&ti'2&3ti!) 34&''i2ie !) b&'i' !2 t(ei$ &5e 5$!u%'.

Sa"%le +esi$#
S&m%4e 'iGe Thi t' %eo%le %a tici%ated i# the st!d'6 All %a tici%a#ts *e e e"%lo'ees o( the S! 'a 91

Rosh#i <i"ited2 Mala#%! 6 A# atte"%t *as "ade to $et !#&iased es%o#ses ( o" the e"%lo'ees6

S&m%4i)5 Ra#do" sa"%li#$

+ata Collectio#

+ata is collected th o!$h % i"a ' so! ce6 A %a%e a#d %e#cil s! 5e' 0)!estio##ai e1 *as $i5e# to all %a tici%a#ts i# *hich the' decided the e7te#t to *hich the' a$ eed *ith each state"e#t a#d tic. the a%% o% iate es%o#se (o each ite"6 F a#. disc!ssio# *ith e"%lo'ees6

Ta&!latio# o( +ata
+ata collected is edited a#d coded6 Ta&!lated data i# (o " o( e7cel sheet is $i5e# i# a##e7! e6

A#al'sis a#d I#te % etatio#

A)&4#'i' t!!4

The data so collected a#d edited is a#al'>ed &' a%%l'i#$ tDtest2 as *e a e e)!i ed to dete "i#e di((e e#ce &et*ee# %e ce%tio# o( e"%lo'ees classi(ied o# &asis o( 98

a$e $ o!%s6 A tDtest is a test o( the #!ll h'%othesis that the "ea#s o( t*o #o "all' dist i&!ted %o%!latio#s a e e)!al6 Gi5e# t*o data sets2 each cha acte i>ed &' its "ea#2 sta#da d de5iatio# a#d #!"&e o( data %oi#tsJ *e ca# !se so"e .i#d o( t test to dete "i#e *hethe the "ea#s a e disti#ct2 % o5ided that the !#de l'i#$ dist i&!tio#s ca# &e ass!"ed to &e #o "al6 I( the t 5al!e that is calc!lated is a&o5e the th eshold chose# (o statistical si$#i(ica#ce 0!s!all' the G6G; le5el12 the# the #!ll h'%othesis that the t*o $ o!%s do #ot di((e is e4ected i# (a5o o( a# alte #ati5e h'%othesis2 *hich t'%icall' states that the $ o!%s do di((e 6

TABLE -: Sa"%le E"%lo'ees E"%lo'ees tDsco e tD5al!e Si$ Si>e ,elo* :G A&o5e :G OR OR le5el Calc!lated Ta&!lated tD5al!e 5al!e 9G 1; 1; @69: 16@G1 ;S +e$ ee tDsco eWtD o( 5al!e F eedo" N1VN8D 8 8H H'%othesis e4ected

I#te % etatio#s
Te'ti)5 !2 (#%!t(e'i' We ca# see i# ta&le a&o5e that calc!lated tD 5al!e is "o e tha# ta&!lated 5al!e2 th!s o! stated h'%othesis is e4ected6 We co#cl!de that the di((e e#ce is si$#i(ica#t6

<i"itatio#s o( St!d'

The es%o#ses so collected a e s!&4ect to &ias#ess o( e"%lo'ees6 The a%%licatio# o( st!d' !#de ta.e# is li"ited o#l' to a %a tic!la i#d!st '
i6e6S! 'a Rosh#i <i"ited2 Mala#%! 6

The st!d' is &ased o# a 5e ' s"all sa"%le si>e o( 4!st 9G es%o#de#ts6

99

Di'3u''i!)' &) $e3!mme) &ti!)'

As *e ca# *o . o!t that the e is si$#i(ica#t di((e e#ce i# %e ce%tio# o( e"%lo'ees o( di((e e#t a$e $ o!%s e$a di#$ 4o& satis(actio#6 Th!s *e ca# sa' that a$e (acto also %la's a# i"%o ta#t ole i# 4o& satis(actio#2 so "a#a$e"e#t o( S! 'a Rosh#i <i"ited sho!ld ado%t di((e e#t satis(actio# a%% oach to e"%lo'ees o( di((e e#t a$e $ o!%s6

Re3!mme) &ti!)'
As %e ce%tio# o( e"%lo'ees di((e *ith a$e2 so "a#a$e"e#t sho!ld ado%t di((e e#t 4o& satis(actio# a%% oach to di((e e#t a$e $ o!% e"%lo'ees6 P o%e atte#tio# sho!ld &e $i5e# to (acto s ha5i#$ hi$h i"%o ta#ce to e#s! e "o e 4o& satis(actio#6 The co"%a#' sho!ld o $a#i>e % o%e t ai#i#$ a#d de5elo%"e#t % o$ a"s (o e"%lo'ees2 as these % o$ a"s *ill i#c ease thei satis(actio# le5el6 Ma.e hi$h )!alit' *o . e#5i o#"e#ts ce#t al to co %o ate 5al!e "issio#2 c eati#$ acco!#ta&ilit' (o t eati#$ e"%lo'ees as assets +ia$#ose a eas o( st e#$th a#d *ea.#ess2 de5elo% st ate$ies to add ess latte 6

S!me !2 t(e te3()i<ue' u'e t! im%$!:e E!b '&ti'2&3ti!) &$eK J!b $e e'i5) 2!$ !4 ;'e)i!$ em%4!#ee' 3o&s sho!ld &e edesi$#ed to e# ich the"6 3o& e# ich"e#t hel%s to satis(' hi$he o de #eeds &' % o5idi#$ i#te esti#$2 sti"!lati#$ a#d challe#$i#$ *o .6 S! 'a Rosh#i <td6"!st co#ce#t ate o# 4o& e# ich"e#t o( e"%lo'ees as it is o#e o( the "ost si$#i(ica#t co#t i&!to to 4o& satis(actio#6

+&$ee$ De:e4!%me)t 2!$ #!u)5 em%4!#ee' O%%o t!#it' (o ca ee ad5a#ce"e#t a#d $ o*th i"% o5e co""it"e#t6 Ca ee %la##i#$2 co!#seli#$ etc62 hel% to "eet e7%ectatio#s o( achie5e"e#tDo ie#ted e"%lo'ees6 9:

Aut!)!m!u' 9!$1 5$!u%' 2!$ #!u)5 em%4!#ee' I# a# a!to#o"o!s *o . $ o!%2 e"%lo'ees a e $i5e# the ( eedo" o( decisio#D"a.i#$6 I# s!ch a $ o!%2 the *o .e s the"sel5es %la#2 coo di#ate2 a#d co#t ol thei acti5ities6 The $ o!%2 as a *hole is acco!#ta&le (o s!ccess o (ail! e6 It is also called a sel(D"a#a$ed *o . tea"6

*4eBib4e W!$1 '3(e u4e' 2!$ 'e)i!$ em%4!#ee' Fle7i&le *o . sched!les2 ed!ced *o .2 4o& sha i#$ a#d othe t'%es o( alte #ati5e *o . sched!les % o5ide ( eedo" to e"%lo'ees6

P&$ti3i%&ti:e m&)&5eme)t 2!$ #!u)5 em%4!#ee' E"%lo'ees *a#t to %a tici%ate i# decidi#$ "atte s2 *hich a((ect thei li5es6 The e(o e2 )!alit' ci cle2 "a#a$e"e#t &' o&4ecti5es2 s!$$estio# s'ste" a#d othe (o "s o( e"%lo'ees= %a tici%atio# i# "a#a$e"e#t sho!ld &e i#t od!ced to i"% o5e 4o& satis(actio#6

J!b 'e3u$it# Ade)!ate sec! it' o( 4o& is a hi$h % io it' o( e"%lo'ees a#d sho!ld &e % o5ided6

A mi)i't$&ti:e Eu'ti3e The % i#ci%les 4!stice2 ai a#d e)!alit' sho!ld &e a%%lied i# disci%li#a ' % oced! e6 $ ie5a#ce % oced! es2 % o"otio#s2 t a#s(e s2 *o . assi$#"e#ts2 lea5e etc6

9;

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999.'u$#&$!'()i4i5(ti)5.3!m

9B

E!estio##ai e A STU+F OF +EMOGRAPHIC FACTORDAGE ON 3O, SATISFACTION AT SURFA ROSHNI <T+2 MA<ANPUR
Di) 4# ti31 m&$1 t(e &%%$!%$i&te:
Age Group 1 Below 40 ( ) 2 40 and above ( )

P4e&'e i) i3&te e5$ee !2 #!u$ $e'%!)'e i) t(e 't&teme)t' be4!9: St o#$l' +isa$ ee disa$ ee011 081 I II III I-I M' i#co"e is hi$h M' 4o& is sec! e M' o%%o t!#ities (o ad5a#ce"e#t a e hi$h M' 4o& is i#te esti#$ I ca# *o . i#de%e#de#tl' Al*a's011 Ho* o(te# (i#d *o . st ess(!l -II Ho* o(te# co"e ho"e ( o" *o . e7ha!sted -III Ho* o(te# ha5e to do ha d %h'sical *o . IM Ho* o(te# *o . i# da#$e o!s co#ditio#s -e ' &ad E!ite &ad 9@ Neithe $ood #o E!ite -e ' $ood O(te# 081 So"eti"es091 Ha dl' e5e 0:1 Ne5e 0;1 Neithe a$ ee #o disa$ ee 091 A$ ee 0:1 St o#$l' a$ ee 0;1

011 M MI Ma#a$e"e#tDe"%lo'ee elatio#s CoD*o .e elatio#s

081

&ad 091

$ood 0:1

0;1

9H

E7cel sheet
age Q.NO I II III IV V VI VII VIII I X X XI total (X1) assumed Mean (A1) A1=39 D1=X1-A1 (D1)2 11 121 -2 ! ! ! ! 1 1 -1 1 2 1$ 1 1 1 1 ! ! ! ! 3 9 2 -2 %D1=12 % (D1)2=1$$

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

5 2 3 3 3 3 3 3 3 3 2 3 3

5 3 3 3 2 2 2

5 2 2 3 2 3 3 2

5 3 3 3 3 5 2 3 3 3 2 2 5

3 5 5 5 5 5 5 3 5 5 5 5 1

5 5

3 3 2 3 3 3

3 3 3 3

5 3 3 3

3 3 3 3 3 3 3 3 3 3 2

5 total mean

5! 3" 39 39 ! 3# 1 35 ! ! 39 39 2 1 3" 59" &1=39.# n1=15 A1=39

total(X2)

assumed mean (A2) A2=35 D2=X2-A2 1 -# ! 1 -2 3 $ $ 3 2 ! 1 1$ ! 1 (D2)2 1 1$ $ ! 1 9 3$ 3$ 9 1$

2 2 2 2 2 2 2 2 2 2

3 3 3 3 3 3 3 3 3 3 3 3 3

3 2 3 3 3 3 3 3 3 3 3 3 3

3 3 3 3 3 3 3 3

3 3 3 3 3

2 2 3 3 3

3 2 2 2 2 3 3 3 3 3 3 3 3 3

2 2 2 3 3 3

2 1 2 3 3 3 3

2 1 1 2 2

5 3 3

3 5

3 3 3 3 3 3 3 3 2 2 3 3 3 3 3 3

3$ 31 2" 35 3$ 33 3# 1 1 3# 39 3" 39 35 3$

8
2 2 2 2

9?

total

5 2 &2=3$.13 n2=15 A2=35

%D2=1"

%(D2)2=213

'om()ned standa*d De+)at)on=,=1.3" t-test at 5-s)g le+el = ".3 t-.al.ulated= t-ta(ulated(.*)t).al)= ".3 1."!1

Age /*ou0 1=(elo1 ! Age /*ou0 2= ! and a(o+e

:G

:1