Kelsi

703-999-5158

Customer Service Representative, Server, Care Giver, Freelance Graphic Artist

PERSONAL SUMMARY

kelsilmartin@gmail.com

Martin

SKILLS

Adobe Photoshop CS5 Adobe Illustrator CS5 Adobe InDesign CS5 Microsoft Word Microsoft Powerpoint Dreamweaver Flash MX 3DS Max Experience in reading/writing HTML Typing speed of 65 WMP

Photo retouching/maniupulation Ad design Hand and digital illustrations Conceptual thinking Professional typography Page layout Flyers Logo/Packaging design

EDUCATION

Completed 4 years of college at The Art Institute of Washington: Northern Virginia.

WORK HISTORY

College Nannies and Tutors: Leesburg, VA Nov 2010-Aug 2012

Scheduling and coordinating children's activities. Transporting children to school and other activities. Undertaking appropriate creative activities with the children. Undertaking appropriate educational activities with the children Undertaking appropriate outdoor activities with the children. Helping with homework reinforcing appropriate discipline for the children. Household management; maintain the smooth and efficient running of the home. Undertake practical tasks as required maintain and manage activities, commitments and deliveries maintain a safe and secure environment.

Moxie Pest Control: Chantilly, VA Aug 2012-March 2013

Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders,and system troubleshooting. Troubleshoot customer issues over the phone. Use automated information systems to analyze the customers situation. Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience. Responsible for compiling/generating reports as they relate to customer service surveys.

The Cheesecake Factory: Sterling, VA Mar 2013-Oct 2013

429 Whispering Pines Dr. Ocean Springs, MS 39564

Provided the customers with a pleasant dining experience and quality service. Conducted final check of food items prior to serving customers to ensure quality maintenance. Ensured the cleanliness of dining area and food items before serving. Held responsibility of handling/serving all food items as per the policies of the state (as some items may be banned in particular states). Worked in coordination with other departments to ensure that customers get quality service and satisfaction. Assisted others in carrying out their part of preparing/serving meals. Maintained serving standards and followed all regulations while performing duties.