2012 Canadian Gaming Summit WEM July

Canadian Gaming Su
Where the Canadian Gaming Industry Meets
15 Annual
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Annual 16 Event Annual 16 Event

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June 11-13, 2012
Scotiabank Convention Centre Niagara Falls, Ontario
15
SHOW GUIDE
Annual Canadian Gaming Summit

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Summit Platinum Sponsor

Canadian Gaming Summit owned and operated by:
2012 CANADIAN GAMING SUMMIT SPONSORS

HOST PLATINUM GOLD
SILVER
BRONZE
EVENTS OpENINg RECEpTION GALA RECEpTION FIRST NATION AWARDS
KEYNOTE
ROUNDTAbLE
HOTEL KEY CARDS
GOLf CLASSIC
FALLS JOURNEY
DESSERT & COffEE
LOTTERY CORpORATION
AfTER PARTY
2 | Canadian Gaming Summit 2012
WELcomE
OLG WELCOMES YOU TO NIAgARA FALLS!
On behalf of OLG, Im proud to welcome you to Niagara Falls, a vibrant city thats home to one of the natural wonders of the world and host this year to the Canadian Gaming Summit. The 2012 edition of this annual industry gathering falls in the midst of exciting times for lottery and gaming here in Ontario. OLG is moving forward with the most signicant transformation of a Crown Agency in the provinces history. This transformation started with a clear mandate from government to build a 21st century model for lottery and gaming in the province. It is an incredible opportunity for us and for the industry as a whole. The focus of our reform is on becoming more customer-focused, expanding the regulated private sector delivery of lottery and gaming and renewing OLGs role in oversight.
Rod Phillips President & CEO, OLG
Our modernization plans, in parallel with our iGaming initiative already underway, will increase employment in the gaming sector by over 2,300 jobs. An additional 4,000 service sector jobs will be generated in the hospitality and retail sectors. Ontario will see $3 billion in new private sector investment. In 2017, we will provide an incremental $1.3 billion annually to our shareholder, the Provincial Government. While we are transforming the way we do business, our commitment to maintaining a gold standard in Responsible Gambling remains unchanged. Ontario will continue to be a North American leader in Responsible Gambling and our support for prevention, treatment and research will increase. OLG has won global awards and acclaim for its Responsible Gambling programming, including its Self Exclusion program bolstered by cutting-edge facial recognition technology across our gaming sites. This annual event presents an opportunity for our entire industry to explore innovation, invention and creativity across our sector and to learn from each other. This years conference provides a range of sessions that will expand our knowledge and understanding. The 2012 Summit features sessions on iGaming, Charitable Gaming, Marketing and Sports Betting, to name just a few. Many of these areas are undergoing signicant change. Our vendor community will also be able to showcase the latest products and services on the exhibition oor. Youll see rsthand how the pace of change in our industry has prompted continued improvement and innovation. Each year, the Canadian Gaming Summit stands as a high point for our industry. OLG is proud to stand as the host of this years event, welcoming you warmly to beautiful Niagara Falls.
Bill Rutsey President & CEO, Canadian Gaming Association
WhERE ThE CANADIAN GAMINg INDUSTRY MEETS

It is our pleasure to welcome you to Niagara Falls and the 2012 Canadian Gaming Summit! This year marks the 16th year that the Canadian gaming industry has gathered to exchange ideas, see new products and services, network and celebrate. Since we acquired the Summit seven years ago it has grown to become the only annual event in Canada that serves the entire Canadian Gaming Industry and we are pleased that you have joined us. Summit attendees include professionals from all gaming sectors, disciplines and regions across Canada and beyond. The Summits mandate is to provide an excellent education experience, ample networking events and to honour signicant achievement at our annual award celebration, in addition to having the latest products and services on display. This years Summit is the most comprehensive event to date and delivers on all counts as never before. Our traditional special and networking events are located in great venues and we are looking forward to seeing you at them. The education and information program includes a diverse range of topics and speakers dealing with the top-of-mind current issues and opportunities most relevant to the Canadian industry. We would like to take this opportunity to thank our attending delegates, supporting sponsors and exhibitors, and our 2012 Summit host, Ontario Lottery and Gaming. Thank you for supporting this years event. We are sure that you are going to experience and enjoy the best Summit ever.
Show Guide | 3
Chuck Nervick Senior Vice President, MediaEdge Communications
Program at a gLancE
SUMMIT EDUCATION TRACkS LEgEND
Plenaries and Keynotes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . CGC Charitable Gaming Conference . . . . . . . . . . . . . . . . . . CSR Corporate Social Responsibility. . . . . . . . . . . . . . . . . . . BUS Gaming Business. . . . . . . . . . . . . . . . . . . . . . . . . . . . OPS Gaming Operations. . . . . . . . . . . . . . . . . . . . . . . . . . IGA iGaming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LEG Legal & Regulatory. . . . . . . . . . . . . . . . . . . . . . . . . . . MKT Marketing & Communications. . . . . . . . . . . . . . . . . . . . SEC Security & Surveillance . . . . . . . . . . . . . . . . . . . . . . . . SPO Sports Betting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 p.14 p.17 p.18 p.20 p.22 p.23 p.25 p.28 p.29
TUESDAY, JUNE 12, 2012

8:00am-6:00pm Registration Desk Open.. . . . . . . . . . . . . . . . . . . . . . . .SCC Lobby 9:00am-9:40am Canadian Gaming Summit Opening Breakfast and Welcome. . . . . . . . . . . . Theatre/Jr. Ballroom A&B Sponsored by:
MONDAY, JUNE 11, 2012

7:45am-4:00pm Canadian Gaming Summit Golf Classic. . . p.9 . . . . . . . . . . . . . . . . . Whirlpool Golf Course 12:00pm-6:30pm Registration Desk Open.. . . . . . . . . . . . . . . . . . . . . . . .SCC Lobby 1:10pm-2:00pm Concurrent Sessions OPS: Beyond Blackjack and Jackpots: How LEAN Six Sigma Improves the Customer Experience. . p.20 . . . . . . . Room 201 BUS: Investment Analysis & Return on Marketing Investment (ROMI) . . p.18. . . . . . . . . . . Room 202 2:10pm-3:00pm Concurrent Sessions SEC: InfoSec Today and Tomorrow. . p.28 . . . . . . . . . . Room 201 IGA: From Play to Pay: Dening a Social Media Strategy for iGaming Organizations . . . p.22 . . . . . . . . . . . Room 202 3:10pm-4:00pm Concurrent Sessions LEG: Provincial Monopolies: Is it time for a change or are they best for Canada? . . p.23 . . . . . . . . . . . . . . Room 201 MKT: Get Social to Get Business: How to Leverage Social Media to Benet Your Brand . . p.25 . . . . . . . . . . Room 202 4:30pm-5:30pm Overview of the Modernization of Gaming and Lottery in Ontario . . p.13. . . . . . . . . . . . . . Room 207/208 6:30pm-8:30pm Canadian Gaming Summit Opening Reception. . p.10. . . . . . . . . . . . . Elements on the Falls 9:00pm Canadian Gaming Summit After-Party. . p.10. . . . . . . . . Margaritaville
9:40am-10:00am Keynote Presentation: Rod Phillips, President & CEO, OLG. . p.13. . . . . . . . Theatre/Jr. Ballroom A&B 10:00am-11:00am Plenary Session: Governance, Ethics and other Contemporary Issues Facing the Gaming Industry Today . . . p.13 . . . . . . Theatre/Jr. Ballroom A&B 11:00am-11:10am Summit Coffee Break. . . . . . . . . . . . . . . . . . . . . . . .200 Level Foyer Sponsored by:
Charitable Gaming Conference Coffee Break.. . . . . . . . . Ballroom A 11:10am-12:00pm Concurrent Sessions CGC: Charitable Bingo and Gaming Revitalization. . . p.14 . . . . . . . . . . . . . . Ballroom A CSR: Diversity: Building an Organizational Framework for Gaming. . p.17. . . . . . . . . . . . . . . Room 202 BUS: Modernizing the Regulatory Approach to Gambling in Ontario. . p.19. . . . . . . . . . . . . . . Room 203 SPO: Sports Book Operations... Are You Ready?. . . p.29 . . . . . . . . . . . . . . . . . . . Room 204 SEC: Compliance for Intelligence: We need you to make it work!. . p.28 . . . . . . Room 207/208 12:10pm-1:00pm Concurrent Sessions OPS: War Rooms Managers: What they do and Why you need one. . . p.20 . . . . . . . . . . . Room 201 MKT: Loyalty Programs for Lottery Players . . p.25. . . . . . . Room 202 CSR: OLGs Modernization Plan: What the stewardship of gambling means for Social Responsibility. . p.17. . . Room 203 SEC: Mitigating the Money Laundering Risk . . p.28 . . . . . . . . . . . . . . . Room 207/208 12:10pm-1:30pm Charitable Gaming Welcome, Lunch, and Keynote Address. . p.14. . . . . . . . . Theatre/Jr. Ballroom A&B 1:00pm-6:00pm Canadian Gaming Summit Exhibition Open . . . p.26 . . . . Exhibit Hall 1:00pm-2:00pm Canadian Gaming Summit Delegate Lunch. . . . . . . . . . . . Exhibit Hall Sponsored by:
2:00pm-3:00pm Delegate Dessert & Coffee Sponsored by:
1:00pm-1:30pm Canadian Gaming Summit Delegate Lunch. . . . . . . . . . . . . . . . . . Theatre/Jr. Ballroom A&B Sponsored by:
2:10pm-3:00pm Concurrent Sessions IGA: Taking your Loyalty Program Online for Short & Long-term ROI while Complementing your iGaming Initiative . . p.22 . . . . . . . . . . . . . . Room 201 CGC: New Charitable Gaming Product Ideas. . p.14. . . . Room 202 CGC: Transitioning to Charitable Bingo and Gaming Revitalization A Charity Experience . . p.14. . . . . . . . . . . . . . . . Room 203 LEG: Sports Betting Legislation and Regulation . . . p.29 . . . . . . . . . . . . . . . . . . . Room 204 3:00pm-3:10pm Charitable Gaming Conference Coffee Break.. . . . . .200 Level Foyer 3:10pm-4:00pm Concurrent Sessions CGC: Product Fit for Charitable Gaming . . . p.15. . . . . . . . Room 202 CGC: Operator Panel . . . p.15 . . . . . . . . . . . . . . . . . . . Room 203 LEG: The Elephant in the Room A Toronto Casino? . . p.23 . . . . . . . . . . . . . . . . . Room 204
1:15pm-2:00pm Delegate Dessert & Coffee Sponsored by:
1:30pm-2:30pm Keynote Presentation: James J. Murren, Chairman & CEO, MGM Resorts International . . p.13. . . . . Theatre/Jr. Ballroom A&B 2:40pm-3:30pm Concurrent Sessions OPS: Whats It All Worth? Quantifying Table Game Side Wagers & the Cost of Promotions. . p.21. . . . . . . . Room 201 MKT: VLT Replacement: Gathering Consumer Insights to Support Evidence Based Decision Making. . . p.25 . . . . . . . Room 202 BUS: Information for Ontario First Nations: Overview of the Modernization of Gaming and Lottery in Ontario. . . p.19 . . . . . . . . . . . . . . . Room 203 LEG: Globalization & Regulation, What is the Future?. . . p.24. . . . . . . . . . . . . . . . . Room 204 3:30pm-3:40pm Summit Coffee Break. . . . . . . . . . . . . . . . . . . . . . . .200 Level Foyer Sponsored by:
WEDNESDAY, JUNE 13, 2012

8:30am-5:00pm Registration Desk Open.. . . . . . . . . . . . . . . . . . . . . . . .SCC Lobby 9:00am-1:00pm Canadian Gaming Summit Exhibition Open . . p.26 . . . . Exhibit Hall 9:00am-10:00am Canadian Gaming Summit Delegate Breakfast. . . . . . . . . . Exhibit Hall Sponsored by:
10:10am-11:00am Concurrent Sessions CSR: Setting the Standard for Online Gambling Safeguards. . . p.17. . . . . . . . . . . . . . . CGC: Kinzo Express - A Concept from the Socit des bingos du Qubec. . p.15. . . . . . . . . . . . . . . CGC: Customer Loyalty Programs. . . p.15 . . . . . . . . . . . . LEG: Worldwide iGaming Regulation. . p.24 . . . . . . . .
Room 201 Room 202 Room 203 Room 204
3:40pm-4:30pm Concurrent Sessions OPS: OLG's Patron Focused Slot Strategy. . . p.21. . . . . . MKT: Marketing & Analytics: Success Through Analysis . . . p.25 . . . . . . . . . . . . BUS: OLGs Analytic Centre of Excellence Leverage the ACE up Your Sleeve. . . p.19 . . . . . . . . . . . . . . . . LEG: US Gaming Law Update. . p.24 . . . . . . . . . . . . .
5:00pm-5:45pm Fallsview Casino Resort Tour The Place You Want to Be!. . p.21 . . . . Fallsview Casino Resort Trillium Room 6:00pm-11:00pm Canadian Gaming Industry Awards Reception & Charity Gala First Nation Canadian Gaming Awards . . . . p.11. . . . . . . . . . . Fallsview Casino Resort Ballrooms C&D 11:00pm Canadian Gaming Association Chairman's Reception. . . . . . . . . . . . . . Fallsview Casino Resort 21 Club Sponsored by:
11:00am-11:10am Charitable Gaming Conference Coffee Break. . . . . . 200 Level Foyer 11:10am-12:00pm Concurrent Sessions SEC: Privacy, Embedded by Design, at the OLG. p.28 . . CGC: Charitable Gaming Legal Framework . . p.15. . . . CGC: Using Social Media Opportunities for Charitable Gaming . . p.15. . . . . . . . . . . . . . . SPO: Single Event Customer. . . p.29 . . . . . . . . . . . . . . .
Show Guide | 5
GEtting Around THE Summit

A Scotiabank Convention Centre 6815 Stanley Avenue 905-357-6222 Parking at the Scotiabank Convention Centre is fully-automated and is easily accessed from the intersection of Stanley Avenue and Livingston Street. SUMMIT HOST HOTELS B Marriott Niagara Falls Fallsview Hotel & Spa 6740 Fallsview Boulevard 905-358-4747 C Fallsview Casino Resort 6380 Fallsview Boulevard 888-325-5788 D Hilton Hotel and Suites 6361 Fallsview Boulevard 800-339-5023 Summit shuttles will run between the three Summit host hotels and the Scotiabank Convention Centre at approximately half hour intervals during the following hours: Monday, June 11, 2012 8:30am to 8:30pm Tuesday, June 12, 2012 8:00am to 6:00pm Wednesday, June 13, 2012 8:00am to 6:00pm
Stanley Ave
GOLf CLASSIC Buses to the Canadian Gaming Summit Golf Classic at Whirlpool Golf Course will depart the Summit host hotels promptly at 7:45am on Monday, June 11. Pick-up locations: Marriott Niagara Falls Fallsview Hotel & Spa In front of the main valet deck Fallsview Casino Resort Valet deck Hilton Hotel and Suites Fallsview Boulevard, between the Macaroni Grill Restaurant and the Hotel main entrance AWARDS GALA Shuttles from the Marriott Niagara Falls Fallsview Hotel & Spa and Hilton Hotel and Suites to the Canadian Gaming Industry Awards Reception and Charity Gala at Fallsview Casino Resort will run at approximately 10 minute intervals between 6:30pm and 12:30am on Wednesday, June 13. Pick-up locations: Marriott Niagara Falls Fallsview Hotel & Spa In front of the main valet deck Hilton Hotel and Suites Fallsview Boulevard, between the Macaroni Grill Restaurant and the Hotel main entrance
Hotel Key Cards Provided by:
MARGARITAVILLE
F
49
Murray St Fallsview Blvd.
Pick-up locations: Marriott Niagara Falls Fallsview Hotel & Spa In front of the main valet deck Fallsview Casino Resort Fallsview Boulevard, between the Macaroni Grill Restaurant and the Hilton Hotel main entrance Hilton Hotel and Suites Fallsview Boulevard, between the Macaroni Grill Restaurant and the Hotel main entrance Scotiabank Convention Centre Hall A entrance OpENINg RECEpTION AND AfTER-PARTY E Elements on the Falls 6650 Niagara Parkway 905-354-3631 F Margaritaville 6300 Fallsview Boulevard 905-354-1245 Shuttles will run between the Summit host hotels and Elements on the Falls from 6:00pm to 9:00pm on Monday, June 11. Margaritaville will be added to the circuit starting at 8:30pm and shuttles will run until 10:00pm.
e Cleveland Av
D
HILTON
Allendale Ave
Niag ara P kw y
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Dixon St
49 FALLSVIEW CASINO
MARRIOTT
Dunn St
B
49
Fallsview
E
ELEMENTS ON THE FALLS
Stanley Ave
Livingston St
Blvd.
Portage Rd
Ni ag ara
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SCOTIABANK CONVENTION CENTRE
102 49
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Show Guide | 7
GoLF CLassic
ANNUAL CANADIAN GAMING SUMMIT GOLF CLASSIC
WHIRLPOOL GOLF COURSE Monday, June 11, 2012 7:45am 4:00pm
Sponsored by:
The Canadian Gaming Summit Golf Classic is taking place at Whirlpool Golf Course. This annual event has been structured for both avid and occasional golfers. The day includes 18 holes of golf with power cart, breakfast, beverages and a BBQ with awards after the round. The Whirlpool Golf Course is one of Canadas most highly rated and renowned public golf courses. It is owned and operated by the Niagara Parks Commission and is located in a spectacular setting against the backdrop of the Niagara River Whirlpool and Gorge. The course was designed by the famous golf course architect Stanley Thompson, has been host to a variety of competitive tournaments, and as recently as 2002 the course ranked #47 overall in Canada among both private and public courses. Hole Sponsors:
SChEDULE
7:45am Buses leave Summit Host Hotels 8:00am Breakfast at Whirlpool 9:00am Shotgun Start 2:00pm BBQ and Awards Presentations 3:30pm Buses leave course for Summit Host Hotels
ADDRESS
Whirlpool Golf Course 3351 Niagara Parkway Niagara Falls, L2E 6S6 866-465-3642
Requests for Information

OLG Ontario Lottery and Gaming Corporation PR244158 and PR244909
OLG has issued Requests for Information for Modernizing Land Based Gaming in Ontario and Modernizing Lottery in Ontario. OLG is using the MERX electronic tendering system to issue this RFI. MERX is a national service designed to facilitate the procurement process within the public and private business communities. You may obtain more information by referring to their web site at www.merx.com/olg, or by telephoning 1-800-964-MERX(6379) or by faxing 1-888-235-5800 and quoting reference numbers PR244158 and PR244909.
Untitled-1 1 12-05-30 6:07 PM
Show Guide | 9
OpEning REcEption & AFtEr-partY

ELEmEnts on tHE FaLLs REstaurant - TabLE Rock CEntrE Monday, June 11, 2012 6:30pm 8:30pm
Hosted by:
OPENING RECEPTION
ADDRESS
Elements on the Falls 6650 Niagara Pkwy Niagara Falls 905-354-3631
Join your colleagues at this years Opening Reception to kick off the 2012 Canadian Gaming Summit. Cocktails and appetizers will be served as you mix and mingle with old friends and new acquaintances. Overlooking the brink of the thundering Falls, delight your senses in the stylish atmosphere of Elements on the Falls. Stunning views of the Falls and ery glassworks make your experience come alive with all the elements of nature. The restaurant is located on the upper level of Table Rock, next to the Horseshoe Falls this is the perfect spot to get the 2012 Summit started.
Exclusive Opportunity to Journey Behind the Falls!
Complimentary of:
Available to delegates attending the Summit Opening Reception, youll experience the awesome spectacle of one-fth of the worlds fresh water crashing down to the basin below as you Journey Behind the Falls. Tours run from 5:40pm - 7:20pm on Monday, June 11. A limited number of complimentary tickets will be available if interested, please ask at the Opening Reception Registration Desk (outside of Elements).
JimmY BuFFEtts MargaritaViLLE Monday, June 11, 2012 9:00pm

Hosted by:
AFTER-PARTY
CAESARS
Immediately following the Opening Reception, the fun continues into the evening at the After-Party, just steps away from the Fallsview Casino Resort. Inspired by the travels and songs of Jimmy Buffett, Jimmy Buffetts Margaritaville offers a colorful atmosphere & tropicalthemed dcor and menu. Join us as we enjoy the island vibe & sip a cold drink.
Code of Commitment
its simply
WHO WE ARE
ENTERTAINMENTS
ADDRESS
Jimmy Buffetts Margaritaville 6300 Fallsview Blvd. Niagara Falls, L2G 7T8 905-354-1245
Awards GaLa
CANADIAN GAMING INDUSTRY AWARDS RECEPTION & CHARITY GALA FIRST NATION CANADIAN GAMING AWARDS
FALLSVIEW CASINO RESORT, BALLROOMS C&D Wednesday, June 13, 2012 6:00pm 10:00pm
This Evening is brought to you by the Summits Platinum Sponsor: Reception Sponsor: Ofcial Wine: Entertainment Provided by:
The Canadian Gaming Industry Awards Reception and Charity Gala, since its inception 16 years ago, has honoured achievements in industry leadership. Canadian Gaming Industry Awards will be presented to three deserving individuals for Industry Leadership & Outstanding Contribution. This year, the event is benetting the United Way of Niagara Falls and Greater Fort Erie. Join your industry colleagues for an evening of fun, ne food, drink and entertainment while at the same time supporting a worthy cause. United Way is a worldwide movement that engages people in many ways to improve communities. In Canada there are 115 local United Ways, raising close to $500 million annually. In 2012, the United Way of Niagara Falls and Greater Fort Erie will invest approximately $790,000 in agencies that provide basic needs, like food and shelter, as well as programs supporting children and seniors at risk, people affected by a disability, newcomers and people facing literacy issues. One in three people will access these United Way funded services. The 3rd Annual First Nation Canadian Gaming Awards will be presented at the Summits Canadian Gaming Industry Awards Gala. The First Nation Canadian Gaming Awards recognize the contributions of the First Nation casinos to the First Nations and their neighbouring communities. These awards will honour the accomplishments and contributions of people working within the industry and the continued development and improvements within their operations.
Sponsored by:
The Stars of Beatlemania is the worlds premier concert tribute to the Beatles. The show features an unprecedented, all-star cast of Broadway performers from the hit shows Rain and Beatlemania. With multimedia, sound, and lights, the Stars take you on a journey that begins on the Ed Sullivan Show in the signature black suits, then explodes with color and orchestration for Sgt. Pepper. Finally, youll be rocked home through the Abbey Road era. This show has energy, passion, charm, humor, and world-class musicians. Come celebrate with us the music we love, and enjoy the show the critics called Perfection!.
ADDRESS
Fallsview Casino Resort 6380 Fallsview Boulevard Niagara Falls, L2G 7X5 888-325-5788
Show Guide | 11
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PLEnariEs and KEYnotEs

4:30pm-5:30pm
Overview of the Modernization of Gaming and Lottery in Ontario

10:00am-11:00am
Sponsored by: Governance, Ethics and other Contemporary Issues Facing the Gaming Industry Today Theatre/Junior Ballroom A,B In the world of general business today, good corporate governance and strong corporate ethics are paramount for companies to succeed from a nancial, social responsibility and corporate reputation standpoint. As a highly government regulated industry, companies in the Gaming industry must ensure that they operate at the highest level of governance and corporate ethics. But what does this really mean for companies, Boards and management in todays new world of governance and corporate ethics as they ensure that their company maintains the social license? A panel of some of Canadas most experienced business and Gaming company directors will engage in a lively panel discussion of Governance, Corporate Ethics and offer their insight on some of the Gaming industrys immediate challenges. Moderator: William Dimma, Director, Great Canadian Gaming Corporation Panelists: Clare Copeland, CEO, Falls Management Company; Renzo Francescutti, National Partner-in-Charge of Ethics, Independence & Audit Risk Management, KPMG LLP; Paul V. Godfrey, Chair, OLG
Room 207/208 The Modernizing of Gaming and Lottery in Ontario will have 3 areas of focus. These are: 1. Become more customer-focused 2. Expand regulated private sector delivery of lottery and gaming 3. Renew OLGs role in oversight of lottery and gaming This proposed reform could see key public priorities like healthcare and education benet from the additional annual Net Prot to the Province of $1.3 billion by 2017 . Over the 6-year transformation period, OLG will provide an additional $4.6 billion to the Ontario government. Employment will grow by over 2,300 net new jobs in the industry (in new gaming facilities and related amenities, as well as in digital gaming design and management), as well as an estimated 4,000 service sector jobs in hotels, restaurants, entertainment centres, and retail. This session will provide an overview of OLGs Modernization plan with a focus on the Ontario Gaming market. Presented by: Larry Flynn, Senior Vice President, Gaming, OLG; Dr. Sam Heath, Vice President, Strategy, OLG; Brenda Gibbons, Executive Director of Procurement and Administration, OLG

9:40am-10:00am Theatre/Junior Ballroom A,B Rod Phillips is the President and Chief Executive Ofcer (P&CEO) of the Ontario Lottery and Gaming Corporation (OLG). Working with its Board of Directors and a newly streamlined executive suite, he is leading a modernization initiative which will transform the way lottery and gaming are delivered in Ontario, create thousands of jobs and increase OLGs nancial contribution to the province. Rod was most recently P&CEO of Shepellfgi, one of North Americas leading providers of health and productivity solutions for employers and organizations. Under his leadership, Shepellfgi offered integrated services improving the health and productivity of eight million employees and their families from over 7 ,000 organizations in Canada, and 54 other countries. Prior to joining Shepellfgi, Rod was Chief of Staff to Mayor Mel Lastman during his rst term as the leader of the newly amalgamated City of Toronto from 1997 to 2000. Aside from being selected for various prestigious awards such as Canadas Top 40 Under 40 by the Caldwell Partners and the Globe and Mails Report on Business, Rod is the Founding Chair of the Centre for Addiction and Mental Healths Transforming Lives Gala. Rod is a graduate of the MBA program at Wilfrid Laurier University in Waterloo, and holds an Honours Bachelor of Arts in Political Science and Literature from the University of Western Ontario in London. This presentation will immediately follow the Summits Opening Breakfast and Welcome. Breakfast starts at 9:00am.
Rod Phillips, President & CEO, OLG

1:30pm-2:30pm
Sponsored by:
James J. Murren, Chairman & CEO, MGM Resorts International
Theatre/Junior Ballroom A,B Jim Murren became Chairman and CEO of MGM Resorts International in 2008, just as the global nancial crisis approached its crescendo. In the face of monumental challenges, he stabilized the company by rallying its 50,000 employees and leading a $3.8 billion nancing effort that pulled MGM back from the brink. In 1998, Murren joined MGM Grand Inc. as CFO and a member of its board. He was the architect of $15 billion worth of acquisitions over the next seven years, transforming MGM into the largest gaming company in the world. In 1999, the board added President to his title, and he was promoted to Chief Operating Ofcer in 2007 . As COO, Murren had crafted an extensive reorganization of the company and imagined and inspired the development of CityCenter, which is now providing new jobs and careers for 12,000 men and women. John Mack, Chairman and CEO of Morgan Stanley believes that Jims background and experience with nancial markets, management and operations has enabled him to provide exceptional leadership to MGM during an unprecedented period of turbulence in the economy and capital markets. A long-standing member of the Board of Directors of the American Gaming Association, Murren was elected as its Vice-Chairman in 2012. You dont want to miss this information-lled presentation which will take place during the Summits Delegate Luncheon. Lunch starts at 1:00pm.
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CHaritabLE Gaming ConFErEncE
The Ontario Charitable Gaming Association is hosting the 13th annual Charitable Gaming Conference. This event focuses exclusively on charitable gaming across Canada. This is the only event in Canada that allows all industry participants regulators, operators, and charities to come together and discuss what is happening across the charitable gaming industry in Canada. TUESDAY, JUNE 12, 2012
9:00am-11:00am Canadian Gaming Summit Opening Breakfast, Welcome & Keynote Theatre/Jr. Ballroom A&B Please refer to page 11 11:10am-12:00pm Charitable Bingo and Gaming Revitalization Ballroom A In March 2011, the Ontario Lottery and Gaming (OLG) announced that it was joining forces with the Ontario Charitable Gaming Association and the Commercial Gaming Association of Ontario to provide a new charitable gaming experience to complement the existing paper-based bingo games. The existing eBingo pilot sites have introduced new PlayOn-Demand games and new sites will be launched in early spring of 2012. Attend this session and learn where Ontario is with this initiative, what the early results are, and next steps. Presented by: Ron Ko, Director Bingo Gaming, Bingo Gaming Operations, OLG and Diane Gartshore, Director, Charitable Gaming Implementation, OLG 12:10pm-1:30pm Charitable Gaming Welcome, Lunch, and Keynote Address Theatre/Jr. Ballroom A&B Welcome: Lynn Cassidy, Executive Director, Ontario Charitable Gaming Association Keynote: Tom Marinelli, Chief Transformation Ofcer/Chief Information Ofcer, OLG
Charitable Gaming Conference Sponsors
EDUCATION TRACk
COffEE BREAkS
2:10pm-3:00pm New Charitable Gaming Product Ideas Room 202 Charitable gaming is undergoing a transformation with greater use of technology across Canada. What are some of the new charitable gaming products available? What are some innovative products found in other parts of the world? How do these products differentiate charitable gaming from other forms of gaming? Moderator: Terry Debono, Partner, The Debono Group Panelists: Jim Mclean, Director of Gaming Solutions, Arrow Games/ Bazaar & Novelty- Canada; Mark Newton, Senior Director of Corporate Strategy & Regulatory Affairs, Video King; Dirk Schillebeeckx, President & CEO, Kodiak Entertainment; and Kent Tong, President and CEO, eQube Technology Transitioning to Charitable Bingo and Gaming Revitalization A Charity Experience Room 203 As more bingo halls in Ontario move to the Charitable Bingo and Gaming Revitalization model, Charitable Gaming Centre Associations, charities, and Charity Coordinators have different roles and responsibilities. Attend this session to learn about the successes and challenges. Moderator: Richard Schwar, Field Coordinator, Ontario Charitable Gaming Association Panelists: Wayne Boughner, President, Breakaway Charitable Gaming Association; Kevin Leclair, Charity Coordinator, Breakaway Charitable Gaming Association; and Don Taylor, Charity Coordinator, Paradise Charitable Gaming Association 3:00pm-3:10pm Charitable Gaming Conference Coffee Break 200 Level Foyer
3:10pm-4:00pm Product Fit for Charitable Gaming Room 202 The Ontario Charitable Gaming Association has commissioned Deloitte to explore the product t for charitable gaming. The result is the development of a framework that will help the industry determine the best products for charitable gaming. Attend this session to learn about the process and the framework development and its uses. Presented by: Daniel Beach, Senior Consultant, Public Sector Group, Deloitte Operator Panel Room 203 This session will be a panel on the opportunities and experiences of operators. It examines how operators are doing things differently in the Charitable Gaming arena. It also examines how working closely with charities helps the industry succeed. Moderator: Peter McMahon, CEO, Commercial Gaming Association of Ontario Panelists: Tom Aikins, Regional Manager, PenBingo and General Manager, Boardwalk Gaming Centre Barrie; Peter Howard, General Manager, Meadowvale Bingo; Tony Rosa, President & CEO, Community Gaming & Entertainment; and Richard Schwar, Field Coordinator, Ontario Charitable Gaming Association and Charity Coordinator, Charitable Gaming Association of Sudbury
11:10am-12:00pm Charitable Gaming Legal Framework Room 202 Section 207 1(a) and 207 1(b) of Canadas Criminal Code species what type of gaming is considered charitable gaming and gaming that can only be operated by the Lottery Corporations in Canada. In Ontario, charitable organizations are regulated by licensing policies and terms and conditions under authority of an Order-in-Council. As we move to Charitable Bingo and Gaming, how does the legal framework t and what should you know both as a charity and as an operator. Presented by: Michael D. Lipton Q.C., Senior Partner, Dickinson Wright LLP Using Social Media Opportunities for Charitable Gaming Room 203 Social Media takes advantages of tools and techniques that facilitate communication between an audience and the author. Software and tools used for social media efforts enable people with limited programming or technical skills to focus on participating, connecting, and sharing information and insights with other people. Are there opportunities for Charitable Gaming Centre operators and charities to use social media? Are there opportunities to move into the digital space by using Facebook, LinkedIn, YouTube, Twitter, Google+ , mobile, and other inuential social media tools for public relations or marketing campaigns? Presented by: Richard Rotman, Professor, Media Studies, Humber College and Principal, PR Writer Consultancy

10:10am-11:00am Kinzo Express A Concept from the Socit des bingos du Qubec Room 202 In 2010, the Socit des bingos du Qubec (SBQ) launched a pilot project to help change the perception of bingo. Attend this session and learn about the Kinzo pilot project, the development of a Kinzo express network and the early results. Presented by: Franois-Patrick Allard, Managing Director, Socit des bingos du Qubec and Benoit Bougie, Partner, Group Boucl Customer Loyalty Programs Room 203 Customer Loyalty Programs are now available in many Charitable Gaming Centres, yet the information collected is often not used effectively or to its full potential. The Customer Loyalty Program and player surveys provide insightful information on players and their habits. This session will focus on how Ontario Charitable Gaming Centre operators have effectively collected information and have been able to maximize the data once it has been collected. Presented by: Peter Howard, General Manager, Meadowvale Bingo and Tony Rosa, President & CEO, Community Gaming & Entertainment 11:00am-11:10am Charitable Gaming Conference Coffee Break
Announcement
OTTAWA, May 25, 2012 - Canadian Bank Note Company, Limited (CBN) is pleased to announce that it has reached an agreement with Ontario Lottery and Gaming Corporation (OLG) to provide a full range of technology services for OLGs charitable gaming systems. "Were very pleased that OLG has decided to partner with CBN to deliver the solutions that will revitalize charitable bingo and gaming in the province and generate more monies for important charities across Ontario," said Craig Bascombe, President of CBN Lottery Division and Chief Financial Officer. "We look forward to building on our long-standing relationship with OLG.. As a result of this contract award CBN will add up to 25 new high-quality technical jobs in Sault Ste. Marie, Ontario.
For further information: Judy Valz, Director, Corporate Communications, Tel: (613) 722-3422 ext. 1115 E-mail: jvalz@cbnco.com
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Visit us at the Canadian Gaming Summit 2012, Booth #801
CorporatE SociaL rEsponsibiLitY

The Corporate Social Responsibility Track at the 2012 Summit showcases the best of Canadas gaming industry from world leading initiatives in responsible gaming to the latest practices in stakeholder engagement.

11:10am-12:00pm Diversity: Building an Organizational Framework for Gaming Room 202 With Canadas vast diversity, successful gaming organizations will need to look at the broad benets that an integrated diversity program can provide for organizational growth and inclusiveness. This workshop will highlight a framework for ensuring that a commitment to diversity extends throughout the organization and well beyond the initial hiring of diverse employees. Participants will have an opportunity to review how Manitoba Lotteries has used this framework to achieve Canadas Top 100 status and Progressive Aboriginal Relations Gold business recognition to leverage diversity that is ensuring organizational growth now and into the future. Presented by: Judith Hayes, B.Ed, M.Ed, Director, and Dayna Hinkel, Business Development Ofcer, Canadian Gaming Centre of Excellence operated by Manitoba Lotteries 12:10pm-1:00pm OLGs Modernization Plan: What the stewardship of gambling means for Social Responsibility Room 203 OLG recently announced plans to evolve the model of gambling in Ontario, including a greater role for the private sector. While private companies will help deliver gaming and lottery to players, OLG will focus its role on setting business goals and public interest objectives and ensuring they are fullled. With particular references to how OLG will deliver its Responsible Gambling mandate, this session will provide details about OLGs new direction. It should interest representatives from industry, regulators, and government. Presented by: Paul Pellizzari, Director Policy & Social Responsibility, OLG and Catherine Jarmain, A/Senior Manager of Social Responsibility, OLG

10:10am-11:00am Setting the Standard for Online Gambling Safeguards Room 201 Virtually every product on the market comes with risk. Socially responsible companies take steps to reduce the risks associated with their products. For gaming providers those risks include such things as underage access, unfair games and problem gambling. The online environment offers many opportunities for player safeguards that are more reliable and more systematic than land based responsible gambling programs. This presentation reviews a set of standards that are designed to set benchmarks for responsible gambling program design and delivery in the online environment. Presented by: Jamie Wiebe, Ph.D., Director, Responsible Gaming Council
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Gaming BusinEss
1:10pm-2:00pm Investment Analysis & Return on Marketing Investment (ROMI) Room 202 The session will focus on OLGs initiative to standardize its investment analysis across all lines of business and types of projects. This includes formalizing a foundation of investment analysis through standardized metrics, guidelines on cash ow forecasting, standardizing methodology to determine its discount rate, treatment of corporate overhead, risk assessment and investment duration. In addition, OLG continues to utilize and rene a statistical model to determine the Return on Marketing Investment (ROMI) across its lines of businesses. Participants are expected to be exposed to how standard investment techniques and theories have been incorporated into OLGs Investment Guidelines. Presented by: David Pridmore, Finance Director, OLG
Larry Flynn
On the Canadian Gaming Associations industry leadership and outstanding contribution award
Your commitment to our customers, and your unparalleled employee leadership make you an inspiration to us all. Youre on a roll. Too bad we cant say the same for your hockey team. Nominated and Beloved by your friends and colleagues at OLG
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11:10am-12:00pm Modernizing the Regulatory Approach to Gambling in Ontario Room 203 The Gaming Market in Ontario will undergo substantial change over the next several years. The introduction of meaningful regulatory reform has been an ongoing project for the Alcohol and Gaming Commission of Ontario (AGCO) in the context of the provincial governments broader commitment to modernize the overall regulatory environment in Ontario. Within this modernization agenda, the AGCO has taken a number of steps to apply more compliance and risk-based approaches across the various industry segments that it regulates. In addition to these changes, the AGCO has undertaken a comprehensive review of the regulatory structure for gaming as a whole to ensure its regulatory priorities and objectives are properly aligned to present day risks and expectations. This fundamental shift in approach: Will provide greater exibility of operators to respond to changing market conditions without jeopardizing regulatory objectives. Will result in reduced administrative burden particularly those with a strong track record of compliance. Will lead to an improved regulatory assurance approach by more effectively focusing on key areas of risk Presented by: Jean Major, CEO, Alcohol and Gaming Commission of Ontario

2:40pm-3:30pm Information for Ontario First Nations: Overview of the Modernization of Gaming and Lottery in Ontario Room 203 The Modernizing of Gaming and Lottery in Ontario will have 3 areas of focus. These are: 1. Become more customer-focused 2. Expand regulated private sector delivery of lottery and gaming 3. Renew OLGs role in oversight of lottery and gaming This session will provide an opportunity for Ontario First Nations interested in gaming to learn more about OLGs Modernization plan. Topics to be discussed include: What elements of OLGs modernization plan may be of interest to Ontario First Nations. What is a gaming zone, and is my community included in one? What are the implications of being included/not included in a zone? What are the different ways in which my community can participate in the initiative? What are the steps involved and timelines? All Ontario First Nations are invited to attend this session, regardless of current participation in the gaming business. Presented by: Larry Flynn, Senior Vice President, Gaming, OLG; Dr. Sam Heath, Vice President, Strategy, OLG; Brenda Gibbons, Executive Director of Procurement and Administration, OLG 3:40pm-4:30pm OLGs Analytic Centre of Excellence Leverage the ACE up Your Sleeve Room 203 Looking to improve operational efciency and/or nancial protability? Interested in enhancing the return on your Marketing investments? How about streamlining the way you are measuring and/or managing your strategies? As the complexity and ingenuity of our gaming programs evolve, so must our analytical capabilities to measure these efforts. OLGs Analytic Centre of Excellence (ACE) delivers extensive, comprehensive and measurable data driven insights to support executive strategic initiatives. This session will demonstrate how OLG is leveraging a powerful combination of best in class technologies and a centralized team of human expertise to provide a range of meaningful and actionable solutions to solve a diverse number of business problems. Presented by: Peter Cuthbert, CGA, Director, Business Planning & Analytics, OLG
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1:10pm-2:00pm Beyond Blackjack and Jackpots: How LEAN Six Sigma Improves the Customer Experience Room 201 This session focuses on how OLG is using LEAN Six Sigma as the driving force to improve the customer experience. Through the implementation of Casino Site Continuous Improvement (Operational Excellence) teams and focused Six Sigma projects, the Gaming Division has improved service, developed the employees and obtained over $2.5 million in costs savings in the last scal year. Learn how Gaming employees are helping to transform OLG into an even better more efcient and effective business and see the Best of the Best projects led by Gaming employees. Presented by: Tara Fraser, Operational Excellence Manager, OLG and Cristina Smith, Operational Excellence Consultant, OLG

12:10pm-1:00pm War Rooms Managers: What they do and Why you need one Room 201 War rooms are places where teams meet to collaborate; the walls are plastered with initiatives that are central to the theme of the war room. The war room manager is critical to making war rooms effective and ongoing. This seminar covers 4 real world examples of war room analytics being applied and what was learned in the application of these war rooms and how they drive additional prot and how the war room manager is central to their success. Two examples are from gaming and two draw from outside of the industry. Attendees will learn the critical role of the war room manager in facilitating the war room experience, how miniaturization of analytics is an opposite and complementary trend and critical success factors in building a war room. Presented by: Andrew Cardno, Chief Technology Ofcer, Business Intelligence Systems Solutions, Inc.

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2:40pm-3:30pm Whats It All Worth? Quantifying Table Game Side Wagers & the Cost of Promotions Room 201 This presentation will cover a number of table game analytical issues. Topics discussed will include game development & vulnerability, how to evaluate revenue generated from side wagers and the nancial costs of game promotions. Presented by: Kelvin Morin, Sr. Product Consultant, Table Games Strategic Gaming Development, Manitoba Lotteries 3:40pm-4:30pm OLGs Patron Focused Slot Strategy Room 201 Ontario Casinos are faced with more competition and the players expectations continue to rise. As the times have changed so has the OLG slot strategy. Attend this session to see how OLG has developed a patron focused strategy aimed at increasing time on device while maintaining revenues. Presented by: Earl Cobb, Director of Product Planning and Supply Chain, OLG and Marc Colameco, Field Slot Product Manager, OLG 5:00pm-5:45pm Fallsview Casino Resort Tour - The Place You Want to Be! Fallsview Casino Resort Trillium Room Enjoy a unique opportunity to tour the largest and most elegant gaming resort in Canada. At a cost of $1 billion, Fallsview Casino Resort represents one of the largest commercial developments in Canada and the largest provincial investment in the history of the Niagara Falls region. Built on a cliff overlooking the world-famous Horseshoe Falls, the 2.5 million square foot complex boasts over 3,000 slot machines, 130 gaming tables, a 374-room four-diamond hotel, two four-diamond restaurants, a 1,500-seat state-of-the-art theatre, a spa and tness centre, a shopping Galleria with over 30 stores, and over 30,000 square feet of meeting and conference space. Coordinator: Jennifer Murphy, Communications Coordinator, Fallsview Casino Resort
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iGaming
The 2012 Summit education program includes iGaming sessions that will examine the $30 billion global online gaming market and look at the future of the Canadian marketplace.

2:10pm-3:00pm From Play to Pay: Dening a Social Media Strategy for iGaming Organizations Room 202 In this seminar, social and real-money veteran David Glowacki will take you through the key considerations in building a social gaming strategy for your iGaming organization. He will cover topics such as: How real money players t into a social gaming ecosystem Whales to whales - the same sh? Acquisition pipeline: marketing for social, targeting for real-money Whats a social player worth? Out of network communication streams After this seminar, youll be able to better identify opportunities in social gaming for your brand and organization, whether you have fully developed strategy, or havent even started. Presented by: David Glowacki, Founder and Chief Architect, Flycow Games and Lyal Avery, Co-founder, Playerize Inc.

2:10pm3:00pm Taking your Loyalty Program Online for Short & Long-term ROI while Complementing your iGaming Initiative Room 201 Casinos and gaming facilities have become experts at entertaining players while they are onsite. However, once those consumers leave, that experience vaporizes. The challenge has always been How do we engage players even while they are not at our facility, and bring them back more often as a result? Online players clubs, play for fun and free play sites hold the answer. This presentation will explore: The benets of creating an online landbased online casino experience that continues long after players have left the casino, to start building online brand loyalty, and gain immediate ROI; The important roles games and promotions play in the online environment to engage players both now and in the future; The benets of adding player personalization and relationship building tactics for increased brand loyalty and retention; A case study on how one of our client loyalty programs has grown using this online loyalty strategy; How an online loyalty environment acts as a great complement to iGaming, and how the two work together to provide long term ROI. Presented by: Patrick Watson, CEO, SplashDot Sponsored by:
Other sessions related to iGaming include: Worldwide iGaming Regulation in the Legal & Regulatory track. Please refer to page 24 Setting the Standard for Online Gambling Safeguards in the Corporate Social Responsibility track. Please refer to page 17
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LEgaL & REguLatorY

The rapid pace of change and technological advancement in the gaming industry has created an increasingly complex and ever changing legal and regulatory environment, not only in Canada, but across the world. This years Canadian Gaming Summit Legal and Regulatory program will bring together the industrys leading lawyers, regulators and gaming executives to examine and engage you on todays most important legal and regulatory issues. The Legal & Regulatory track is co-Chaired by Danielle Bush, Partner at Chitiz Pathak LLP Barristers and Solicitors & Michael D. Lipton, Q.C, Senior Partner of Dickinson Wright LLP.
Danielle Bush, Partner, Chitiz Pathak LLP Michael D. Lipton, Q.C, Senior Partner, Dickinson Wright LLP

3:10pm-4:00pm Provincial Monopolies - Is it time for a change or are they best for Canada? Room 201 Several countries such as the U.K., U.S. and Australia, like Canada, have undergone huge expansion in gaming in the last 20-30 years, and Canada is the only one of those countries where all gaming and betting involves a transaction with agents of the state. With Canada being the only one of those countries that has not convened a national review of the consequences in gaming expansion, this session will explore a connection between these facts and act as a dialogue on the development of provincial monopolies and their benets, as well as highlight business models in other jurisdictions and what they bring to the table. Moderator: Michael D. Lipton Q.C., Senior Partner, Dickinson Wright LLP Panelists: Terry DeBono, Partner, Debono Group; Rob Moore, Principal, RRM Ventures and Former OLG Senior Executive; and Bill Rutsey, President & CEO, Canadian Gaming Association
3:10pm-4:00pm The Elephant in the Room - A Toronto Casino? Room 204 This session will cover the debate currently ongoing as to the benets and the possibility of a Toronto Casino. Several aspects of the debate will be discussed including the City of Toronto plebiscite, how the public debate is developing, how the 2012 OLG Strategic Business Review supports the concept of a Toronto Casino, and what has changed since 2005 when the provincial government declared a moratorium on new casino development. Moderator: Kevin Weber, Senior Partner, Dickinson Wright LLP Panelists: Ronald Bidulka, Managing Director, Pricewaterhouse Coopers LLP; Paul Burns, Vice President, Canadian Gaming Association; Chris Friel, Mayor, City of Brantford; and Mark Grimes, Councilor, City of Toronto
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2:10pm-3:00pm Sports Betting Legislation and Regulation Room 204 In a major amendment to Canadian gaming legislation, the Criminal Code will shortly permit single-event sports betting in Canada. Canadian casinos will therefore be able to offer bettors the ability to place single bets on the biggest sports events of the year. It is expected that this will lead to increased scrutiny of sportsbetting activities and potential match-xing in Canada. This process is already well developed in Europe and Australia as sportsbetting has come under a microscope internationally as a result of escalating issues around integrity. As well, sportsbetting remains a hotly contested issue in the United States (most recently in New Jersey) raising questions about the likely development of the law governing sportsbetting in the States over the next few years. Moderator: Danielle Bush, Partner, Chitiz Pathak LLP Panelist: Frank Catania, President and Principal, Catania Gaming Consultants; Peter Cohen, Director, Regulatory Affairs; The Agenda Group; and Andy Cunningham, Global Head of Integrity; Betfair
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LEgaL & REguLatorY

10:10am-11:00am Worldwide iGaming Regulation Room 204 The legality and regulation of iGaming still varies tremendously from country to country. In this session, a broad overview of the status of iGaming and iGaming regulation in the European Union and the United States will be provided. We will hear from a senior ofcer from Denmarks gaming regulator regarding the sweeping changes that have taken place in that countrys regulation of iGaming as well as a description of the present private operator licensing protocol in place. We will also receive an update on US developments in the possible regulation of iGaming federally and on a state by state basis. Moderator: Troy Ross, President, TRM Public Affairs Panelists: Joseph M. Kelly, Ph.D., J.D., Professor of Business Law, State College at Buffalo; Patrice Rodrigue, Senior Legal Analyst, GamblingCompliance.com; and Nina Uldal, Head of Division, Danish Gaming Authority 2:40pm-3:30pm Globalization & Regulation, What is the Future? Room 204 A panel discussion on how the globalization of gaming is changing the face of regulation and what this means for the strategic direction of regulation across Canada. The panel will discuss topics such as: opportunities for national compliance, ensuring continued protection of the public, fostering business, impact of online gaming, operating globally and thinking locally, and risk based regulation. The panelists will share their experiences, insights and lessons learned with an open Q&A session for the last 10 minutes. Moderator: Paul van Eyk, Partner, PricewaterhouseCoopers LLP Panelists: Mike Dreitzer, Chief Operating Ofcer Americas, BMM International; Dale Fuga, Chief Operating Ofcer, Manitoba Gaming Control Commission; Mario Galea, CEO & Founder, Random Consulting; and Michael D. Lipton Q.C., Senior Partner, Dickinson Wright LLP 3:40pm-4:30pm US Gaming Law Update Room 204 The panel will consider recent developments in U.S. gaming law, and the potential implications for the Canadian gaming industry. The Keynote Speaker, Lawrence Walters, will evaluate the continuing efforts toward intrastate online gaming legalization, as well as planned state-by-state expansions in land-based gaming. The regulatory challenges posed by technological advancements in gaming software and delivery systems will be explored, and potential licensing criteria critiqued. The discussion will also include topics such as tribal gaming, sweepstakes cafes, and advertising law. The panelists will compare and contrast legal treatment of these emerging issues under U.S. law as compared with Canadian law. Important gaming issues will be analyzed through the lenses of the U.S. Constitution and the Canadian Charter of Rights and Freedoms. Moderator: Danielle Bush, Partner, Chitiz Pathak LLP Panelists: Stuart Hoegner, Principal, Gaming Counsel Professional Corporation and Lawrence G. Walters, Esq., Attorney at Law, Walters Law Group Other sessions related to Legal & Regulatory include: Charitable Gaming Legal Framework in the Charitable Gaming Conference track. Please refer to page 15 Compliance for Intelligence: We need you to make it work! in the Security and Surveillance track. Please refer to page 28 Mitigating the Money Laundering Risk! in the Security and Surveillance track. Please refer to page 28
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MarkEting & Communications

3:10pm-4:00pm Get Social to Get Business: How to Leverage Social Media to Benet Your Brand Room 202 In this social media bootcamp, attendees will be provided with expert insight on the essentials behind starting and maintaining a successful social media presence for their businesses. Attendees will be given the strategies necessary to strengthen the value of their brand across a variety of social media platforms. Topics will include measurability, gamication, and audience targeting. Those in attendance will learn how to leverage their efforts in a way that makes social media a strong resource for protability, brand development, an increase in marketing ROI. Presented by: Nicky Senyard, CEO, Income Access extensive research effort that provided AGLC with consumer based data for its evidence based decision making process. Presented by: Paul Lauzon, Senior Vice-President and Managing Director, Ipsos Reid; and Jason Walker, Vice President, Ipsos Reid 3:40pm-4:30pm Marketing & Analytics: Success Through Analysis Room 202 In this session, learn how a casino can best leverage interactive marketing technology/channels and analytics to help better understand guests, increase guest engagement, determine how best to communicate with them, and orchestrate guest-specic dialogues that will positively impact RevPAR, as well as cross-sell and up-sell opportunities. Presented by: Bruce Swann, Sr. Solutions Architect, SAS Other sessions related to Marketing & Communications include: Customer Loyalty Programs in the Charitable Gaming Conference track. Please refer to page 15 Using Social Media Operator & Charity Perspective in the Charitable Gaming Conference track. Please refer to page 15

12:10pm-1:00pm Loyalty Programs for Lottery Players Room 202 Virtually every consumer products industry has built an internet presence or an internet-based sales and marketing channel. What are lotteries doing today to engage new and current lottery players, create relationships with retail partners, deliver new game experiences, incorporate new technologies and integrate rewards and promotions using an interactive channel? And, what does the future for lottery brand marketing and consumer relationship development on the internet look like? Moderator: Jordan Gnat, Managing Director, Scientic Games Panelists: Jim Acton, Vice President of Business Development, MDI and Martha Barss, Senior Vice President, Loyalty Marketing Services, Aimia
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2:40pm-3:30pm VLT Replacement: Gathering Consumer Insights to Support Evidence Based Decision Making Room 202 AGLC is refreshing its aging VLT network. Network refreshment is a complicated and involved process requiring critical input from a variety of sources both internally and externally. Two important sources of input for AGLC were the perspectives of customer and retailers. With so many technological solutions available in todays market, AGLC wanted to ensure the voice of both the consumer and retailer were heard. It was important to AGLC protect its current player base while also maximizing its ability to attract new players with a new and improved offer. In response to these challenges, AGLC partnered with Ipsos Reid to conduct a series of different consumer and retailer research initiatives. Resulting evidence was considered as part of the overarching VLT refreshment process. In this session Ipsos Reid will highlight the process and leanings from this
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Canadian Gaming Summit EXHibition

The Canadian Gaming Summit Exhibition offers delegates the opportunity to meet one-on-one with existing and prospective suppliers. The 2012 Exhibition showcases the trendiest new technologies and services. Walk the show oor to experience the best and hottest products available to the gaming industry today. Highlight indicates a 201 2 Summit Sponsor EXhIbITOR . . . . . . . . . . . . . . . . . BOOTh Access Cash GP . . . . . . . . . . . . . . . . . . . . 919 Accro Furniture Industries . . . . . . . . . . . . . . . 206 ACS AC Slots. . . . . . . . . . . . . . . . . . . . . 513 Ainsworth Game Technology . . . . . . . . . . . . 713 Amaya. . . . . . . . . . . . . . . . . . . . . . . . . . . 100 American Gaming Systems (AGS) . . . . . . . . . 109 Aristocrat Technologies, Inc.. . . . . . . . . . . . . . 401 Arrow Games/Bazaar & Novelty . . . . . . . . . 807 Avigilon Corporation. . . . . . . . . . . . . . . . . 1108 Bally Technologies. . . . . . . . . . . . . . . . . . . . . 501 Bet Rite Inc. (MEI, Interblock, Gary Platt, 3M). . . . . . . 901 Business Intelligence Systems Solutions, Inc. (BIS) . . . . . . . . . . 117 Canadian Gaming Association. . . . . . . . . . . 316 Canadian Gaming Centre of Excellence (A Subsidiary of Manitoba Lotteries) . . . . . . . . . . . . . . 615 Canadian Gaming Service Ltd.. . . . . . . . . . . 317 CashTech Currency Products Inc.. . . . . . . . . . 315 Casino Data Imaging . . . . . . . . . . . . . . . . . 210 Click & Feel Ltd.. . . . . . . . . . . . . . . . . . . . . 116 Colio. . . . . . . . . . . . . . . . . . . . . . . . . . . 1017 Crane Payment Solutions . . . . . . . . . . . . . . . 114 Cummins-Allison ULC. . . . . . . . . . . . . . . . . . 214 Diamond Game. . . . . . . . . . . . . . . . . . . . 1009 DVHA Hospitality Furniture . . . . . . . . . . . . . . 104 FutureLogic Inc.. . . . . . . . . . . . . . . . . . . . . .801 Gaming Laboratories International. . . . . . . . . 312 Gaming Support . . . . . . . . . . . . . . . . . . . . 213 Gary Platt. . . . . . . . . . . . . . . . . . . . . . . . . 901 Gasser Chair Company. . . . . . . . . . . . . . . . 108 GEMSYS Money Handling Systems Inc.. . . . . 215 Global Cash Access GCA . . . . . . . . . . . . 118
ENTRANCE
NON-EXhIbITINg SpONSORS
EXhIbITION HOURS Tuesday, June 12, 2012 1:00pm to 6:00pm Wednesday, June 13, 2012 9:00am to 1:00pm 2012 CANADIAN GAMINg SUMMIT EXhIbITOR LISTINgS START ON pAgE 30
Global Payments Gaming Canada, Inc.. . . . . 112 Honeywell International Inc.. . . . . . . . . . . . . 110 Info-Tech Research Group Inc.. . . . . . . . . . . 1014 Interblock . . . . . . . . . . . . . . . . . . . . . . . . . 901 International Game Technology. . . . . . . . . . . 301 Ipsos Reid. . . . . . . . . . . . . . . . . . . . . . . . . 115 JCM Global . . . . . . . . . . . . . . . . . . . . . . . 313 Kambi Sports Solutions . . . . . . . . . . . . . . . . 314 KGM Gaming. . . . . . . . . . . . . . . . . . . . . . 714 Konami Gaming Inc. . . . . . . . . . . . . . . . . . . . 601 Medeco of Canada. . . . . . . . . . . . . . . . . . 414 MediaEdge Communications Inc.. . . . . . . . . . 217 MEI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 901 Morse Canada Systems Inc.. . . . . . . . . . . . 1106 MSC. . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Nestle Professional Vitality . . . . . . . . . . . . . . 617 NRT Technology Corp. . . . . . . . . . . . . . . . . 613 OLG (Ontario Lottery & Gaming Corporation). . . . . . . . . . . . . . . . 111
DELEGATE LUNCH (TUES) & BREAKFAST (WED)
Pollard Games Inc.. . . . . . . . . . . . . . . . . . 1003 Regency Gaming Industries. . . . . . . . . . . . . 1100 Rogers Business Solutions. . . . . . . . . . . . . . . 1011 SB Gaming Systems . . . . . . . . . . . . . . . . . 1012 SPIELO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 SplashDot. . . . . . . . . . . . . . . . . . . . . . . . 1018 Suzo-Happ. . . . . . . . . . . . . . . . . . . . . . . . 801 Thalden Boyd Emery Architects. . . . . . . . . . 1102 3M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 901 Titan Creative Entertainment Network Inc. . . . 1019 TOTALUP. . . . . . . . . . . . . . . . . . . . . . . . . . 517 TransAct Technologies Incorporated. . . . . . . . 107 Video King . . . . . . . . . . . . . . . . . . . . . . . . 913 VingCard Elsafe. . . . . . . . . . . . . . . . . . . . 1104 WMS . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Show Guide | 27
SEcuritY & SurVEiLLancE

The 2012 Security & Surveillance education track consists of topical matters which are relevant to many aspects of gaming operations and focus on the identication and minimization of risks. The intent is to present the subject matter in such a manner as to highlight the roles, responsibilities and relationships of security and surveillance with those of other departments in order to develop a common understanding and encourage collaboration. The Security & Surveillance educational sessions have been developed and are sponsored by the Gaming Security Professionals of Canada (GSPC) and the track is Chaired by the GSPCs Executive Director, Gerald Boose. The GSPC is a pan-Canadian organization, whose membership consists of executives and senior managers in private and public sector organizations who have responsibility for supporting and ensuring the security of gaming operations. Its mandate includes game protection in general and, more particularly, the protection of casino, video lottery, conventional lottery ticket and electronic gaming products and systems.
Gerald Boose, Executive Director, Gaming Security Professionals of Canada

2:10pm-3:00pm InfoSec Today and Tomorrow Room 201 This informative presentation will begin with the complexities and risks associated with todays defence in depth information security systems. We will then move on to discuss the opportunities, challenges, and risk frameworks for governance of the fast evolving future, including social networks, the cloud, and multi-sourced service provisioning. Presented by: Stephen Madden, Executive Director of Risk Management and Compliance, OLG
12:10pm-1:00pm Mitigating the Money Laundering Risk Room 207/208 A panel of industry experts will discuss the strategies and best practices that are being employed to combat the risk of money laundering. As well, the panel will address their experience in adhering to the regulatory environment within the context of the gaming industry. Moderator: Arthur L. Hamilton, Partner, Cassels Brock & Blackwell LLP Panelists: Paul Burns, Vice President, Canadian Gaming Association; John Custode, Detective Constable, Niagara Casino Enforcement Unit, Ontario Provincial Police; Jean-Franois Lefebvre, LL.B, BBA, D. Fisc, Associate Director, Disputes and Investigations, Navigant Conseil LJ Inc.; and Derek Ramm, Director, Anti-Money Laundering Programs, Legal, Regulatory & Compliance, OLG

11:10am-12:00pm Compliance for Intelligence: We need you to make it work! Room 207/208 FINTRACs presentation will discuss the importance of understanding and complying with the requirements of the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and the importance of submitting complete and accurate reports. In addition, FINTRAC will touch on how to look out for money laundering and terrorist activity nancing risks and will speak to some of the work being carried out specic to the Casino industry. Presented by: Robby Judge, Senior Compliance Ofcer, FINTRAC

11:10am-12:00pm Privacy, Embedded by Design, at the OLG Room 201 Commissioner Cavoukian has taken her concept of Privacy by Design (PbD) to the global stage, where it is now recognized as an International Privacy Standard. Abandoning zero-sum in favour of positive-sum paradigms, PbD proactively embeds privacy into emerging technologies, accountable business practices and networked infrastructures, dramatically decreasingly privacy breaches. Commissioner Cavoukians framework of Privacy by Design was intended to introduce real change into everyday lives, and actively protect privacy. PbD is already delivering real-world results such at OLG Corporations facial recognition program, now operating at all 27 of its gambling facilities in Ontario. Come hear Commissioner Cavoukian discuss how PbD offers dramatically improved privacy protection, without compromising any functionality, security or performance real-world Privacy by Design. Presented by: Ann Cavoukian, Ph.D., Information and Privacy Commissioner, Ontario, Canada
Sports BEtting
Sponsored by:

11:10am-12:00pm Sports Book Operations...Are You Ready? Room 204 As Canada prepares to introduce single event sports wagering, our panel of sports book experts will give you insight on the latest in sports book operations. Whether online, mobile or in-casino sports books, our panel are industry leaders who will share their knowledge and expertise to give you what you need to create a successful sports wagering operation. Moderator: Rhonda Garvey, Vice President, eGaming, BCLC Panelists: David Kenyon, CFO, Kambi Sports Solutions and Colm Sevastopulo, Head of B2B Operations, Paddy Power

11:10am-12:00pm Single Event Customer Room 204 Covers.com is the largest sports betting information portal in North America with over a billion customer visits since its opening in 1995. This track will use its online data to illustrate demographics, interests and consumption patterns of sports bettors. Youll nd insight which can aid the attendee in crafting future sports products and potential cross promotion strategies, especially early customer acquisition strategies for online poker. A must attend for anyone evaluating at single event sports wagering. Presented by: Paul Lavers, CEO, SportsDirect Inc.
Another session related to Sports Betting is: Sports Betting Legislation and Regulation in the Legal & Regulatory track. Please refer to page 23
Show Guide | 29
EXHibitor Listings
ACCESS CASh GP Booth: 919 ATM Machines Jessica Colley 191 Attwell Drive, Unit 4 Toronto, ON M9W 5Z2 T: 416-247-0200 ext. 2287 F: 416-247-0235 jcolley@ezee-atm.com www.ezee-atm.com ACCRO FURNITURE INDUSTRIES Booth: 206 (Division of Acme Chrome Furniture Ltd) Accro Furniture Industries, Canadian manufacturers of premium quality seating for 66 years. Comfortable/durable custom designed chairs/stools for VLT, slot, poker, table games, also food and beverage applications. Terry Clark 305 McKay Avenue, Winnipeg MB R2G 0N5 T: 204-654-1114 F: 204-654-2792 info@accro-acmechrome.com www.furniturewest.ca ACS AC SLOTS Booth: 513 Formerly AC-Coin & Slot. ACS is the only privately-held slot machine manufacturer on the East Coast. In 2011, ACS launched a revolutionary new video slot platform known as AXCESS featuring 5 distinctly unique cabinets with a robust content library. Jason Seelig, President Sean Evans, GM, VP of Sales Aimee Schultz, Director of Marketing & PR 201 West Decatur Avenue Pleasantville, NJ 0832 T: 609-641-7811 F: 609-383-2758 aimee.schultz@ac-slots.com www.ac-slots.com AINSWORTh GAME TEChNOLOgY Booth: 713 Australias #1 performing gaming company specializing in design, manufacturing and sales of slot machines to the world gaming market. For information on our highly successful slot brands email sales@ ainsworth.com.au John Glaser, Director of Sales, North America 6975 South Decatur Boulevard, Suite 140 Las Vegas, NV 89118 T: 702-778-9000 F: 702-778-9001 sales@ainsworth.com.au www.ainsworth.com.au AMAYA Booth: 100 Founded in 2004, Amaya Gaming Group Inc. is a technology based gaming provider for the regulated gaming industry. An expansive global organization headquartered in Montreal, Canada. Amaya provides a host of online, land based and lottery solutions for the regulated gaming market throughout the world. Visit www.amayagaming.com or www. amayaonline.com. Pierre-Paul Ct 7600 Transcanada Highway Montreal, QC H9R 1C8 T: 514-744-3122 F: 514-744-5114 sales@amayagaming.com www.amayagaming.com or www.amayaonline.com AMERICAN GAMINg SYSTEMS (AGS) Booth: 109 American Gaming Systems (AGS) is a manufacturer and operator of class II and class III gaming machines with more than 7 ,000 games currently in operation. Andrew Burke, Tommy Florio 6680 Amelia Earhart Court Las Vegas, NV 89119 T: 702-722-6700 F: 702-722-6705 a.burke@americangamingsystems.com or c.meriales@americangamingsystems.com www.americangamingsystems.com
A complete entertainment experience awaits at Casino Rama with 2,500 slot machines, more than 110 gaming tables, a world-class 5,000 seat Entertainment Centre offering year round concerts & events, 10 great restaurants and a 300 room all-suite, full-service hotel, featuring spa, health club and conference facilities. This is gonna be good. www.casinorama.com | 1.800.832.PLAY(7529)

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ARISTOCRAT TEChNOLOgIES, INC. Booth: 401 Aristocrat Technologies, subsidiary of Aristocrat Leisure Limited, designs, manufactures markets and sells gaming machines, progressive systems, and the Oasis 360 casino management system. Dana Cassese, Carrie Ullenbruch 7230 Amigo Street Las Vegas, NV 89119 T: 702-270-1287 F: 702-270-1159 dana.cassese@aristocrat-inc.com or carrie.ullenbruch@aristocrat-inc.com www.aristocratgaming.com ARROW GAMES/ BAZAAR & NOVELTY Booth: 807 Arrow provides the highest quality of charitable gaming products in the world. Our extensive product line includes bingo paper, Popp-Opens pull tab tickets, bingo ink makers, electronic bingo equipment and a comprehensive line of bingo electronics. Roy Lister, President Jim McLean, Director of Gaming Solutions 6199 Don Murie Street Niagara Falls, ON L2E 6X8 T: 877-983-7300 or 905-354-7300 F: 877-983-7301 or 905-354-5662 jmclean@arrowgames.com www.arrowgames.com AVIgILON CORpORATION Booth: 1108 Avigilon (TSX: AVO) is dening the future of protection through innovative high-denition surveillance solutions. Delivering the worlds best image quality, our industry leading HD network video management software and megapixel cameras are reinventing surveillance. Information about Avigilon can be found at www.avigilon.com Box 378 101-1001 West Broadway Street Vancouver, BC V6B 1C1 T: 604-629-5182 F: 604-629-5183 sales@avigilon.com www.avigilon.com
BALLY TEChNOLOgIES Booth: 501 Las Vegas-based Bally Technologies designs, manufactures, operates and distributes reel-spinning slot machines, video slots, wide-area progressives, video lottery, central determination and Class II games and platforms. As the worlds No. 1 gaming systems company, Bally also offers an array of casino management, slot accounting, bonusing, cashless, table management, networked and server-based solutions. Robert Parente, Vice President & Managing Director Bally Canada 6601 South Bermuda Road Las Vegas, NV 89119 T: 702-584-7000 F: 702-584-7792 rparente@ballytech.com www.ballytech.com
BET RITE INC. (MEI, INTERbLOCk, GARY PLATT, 3M) Booth: 901 Canadian Gaming vendor specializing in Casino sales and service of currency validation; Electronic table products, custom signage; Casino seating and Slot components. Richard Cone, Billy MacLellan, Jessica Cone 1534 Mathers Bay West, Winnipeg, MB R3N 0T7 T: 204-792-8383 F: 204-489-8260 rcone@betrite.ca or bmaclellan@betrite.ca www.betrite.ca
Show Guide | 31
EXHibitor Listings
BUSINESS INTELLIgENCE SYSTEMS SOLUTIONS, INC. (BIS) Booth: 117 BISs gaming industry solution, called gameViz, enables operators to view and analyze big data to provide the vital insights to gain a comprehensive advantage. Kimberly Armstrong, Mukesh Gordham, Andrew Cardno 16955 Via Del Campo, Suite 200 San Diego, CA 92127 T: 858-592-2472 F: 858-408-3660 kim.armstrong@bis2.net www.bis2.net CANADIAN GAMINg ASSOCIATION Booth: 316 The Canadian Gaming Association was created with the fundamental goal of creating balance in the public dialogue about gaming in Canada. The Associations mandate is to create a better understanding of the gaming industry by bringing facts to the general public, elected ofcials, key decision makers and the media through education and advocacy. Bill Rutsey, President & CEO Paul Burns, Vice President 131 Bloor Street West, Suite 503 Toronto, ON M5S 1P7 T: 416-304-7800 F: 416-304-7805 info@canadiangaming.ca www.canadiangaming.ca CANADIAN GAMINg CENTRE Of EXCELLENCE (A SUbSIDIARY Of MANITObA LOTTERIES) Booth: 615 The Canadian Gaming Centre of Excellence is an organization offering high quality development tools and training events designed specically for the casino and gaming industry. Judith Hayes, Director Dayna Hinkel, Business Development Ofcer 983 St. James Street Winnipeg, MB R3H 0X2 T: 204-957-2504 ext. 8498 F: 204-985-1274 gamingcentreforexcellence@mlc.mb.ca www.gamingcentreforexcellence.ca CANADIAN GAMINg SERVICE LTD. Booth: 317 Manufacturer of RAZAR slot machines. Distributor for JCM, AEF Metal game stands. Repair and service on all types of gaming equipment. Darren Sherwood Graham Cope Perry Colpitts 300 Baig Boulevard, Unit C6 Moncton, NB E1E 1C8 T: 877-332-3034 F: 506-867-8720 sales@canadiangamingservice.com www.razar.ca CAShTECh CURRENCY PRODUCTS INC. Booth: 315 Glory high speed currency and TITO ticket sorting equipment, denomination recognition currency counters and TITO ticket scanning and recognition systems. Professional on-site maintenance services offered nationally. Matthew Lombardi, Andrea Lombardi, Marie Nadeau 5630 Tomken Road, Unit #1 Mississauga, ON L4W 1P4 T: 800-268-5457 ext 8108 F: 905-629-2412 matt_lombardi@cashtechcurrency.com andrea_lombardi@cashtechcurrency.com marie_nadeau@cashtechcurrency.com www.cashtechcurrency.com CASINO DATA IMAgINg Booth: 210 CDI GlobalSuite Data Visualization: State of the art (including 3D) analysis for Slots and Table Games. iGuide Waynder Plus: Fun and user-friendly casino waynding system. George Levine, Director, Sales & Marketing Rae Ann Gomez, Manager, Sales & Marketing 7201 Crooked Bow Circle, Suite 600 Las Vegas, NV 89149 T: 702-496-4498 or 702-496-0179 F: 702-248-4309 glevine@CasinoDataImaging.com or rgomez@CasinoDataImaging.com www.CasinoDataImaging.com CLICK & FEEL LTD Booth: 116 Click & Feel Ltd distributes a number of innovative products, such as its primary product the Instantaneous Portable Reusable Heating Pad. When exing a small metal disc inside the pad, a molecular reaction is produced which releases energy in the form of heat. Their Electronic Cigarette product simulates the act of tobacco smoking by producing an inhaled vapor with the physical sensation, appearance and avour of inhaled tobacco smoke, but without its odor or any health risks. All our products are environmentally friendly, reusable and recyclable. Guy Schectman 1533 Jane Street, P.O. BOX 3451 Toronto, ON M9N 3W7 T: 647-200-1998 F: 647-341-1988 guyret@hotmail.com www.clickheat.eu CRANE PAYMENT SOLUTIONS Booth: 114 Crane Payment Solutions will showcase the award winning CashCode one banknote validator and its product extensions along with NRIs G-13.mft coin validator perfectly suited for casino slots and VLTs. Daniel Bogdanov Nishit Shah 2720 Steeles Avenue West, Unit 2 3 Concord, ON L4K 4S3 T: 905-303-8874 F: 905-303-8875 dbogdanov@craneps.com or nshah@craneps.com www.craneps.com CUMMINS-ALLISON ULC Booth: 214 Manufacturer of coin, currency and barcoded ticket processing equipment and self-service coin redemption kiosks such as JetScan Currency Scanner, JetSort Coin Sorter, JetWrap Coin Wrappers and JetScan MPS Multi-Pocket Currency and Bar-Code Ticket Sorters. Harry Patrinos, Managing Director Don Brown, Ontario Regional Sales 3350 Ridgeway Drive, Unit 3 Mississauga, ON L5L 5Z9 T: 800-499-6191 F: 905-814-6182 inquire@cumminsallison.ca www.cumminsallison.ca
DIAMOND GAME Booth: 1009 Diamond Game provides solutions to lotteries seeking growth. The LT-3 ITVM is a ticket dispenser with entertaining video displays; helping lotteries grow retailers and revenue. Bill Breslo Sara Navidazar 9340 Peneld Avenue Chatsworth CA 91311 T: 818-727-1690 snavidazar@diamondgame.com www.diamondgame.com DVHA HOSpITALITY FURNITURE Booth: 104 Quality, custom made lounge furniture, dining chairs & tables for Casinos. Supplier to GCC & OLG. Reliable, fast delivery, made in Canada. Derek Hellyer 1064 South Service Road East Oakville, ON L6J 2X7 T: 905-849-3558 or 250-766-1393 F: 905-849-4615 derek@dvha.ca www.dvha.ca
FUTURELOgIC INC. Booth: 801 Founded in 1983, FutureLogic is the leading supplier of innovative ticketing and intelligent promotional couponing solutions to EGMs and operators in the gaming industry. Nick Micalizzi, VP Sales & Marketing, NA Matt Naraghi, Director of Marketing, NA 425 East Colorado Street, Suite 100 Glendale, CA 91205 T: 818-244-4700 F: 818-244-4764 matthew.naraghi@futurelogic-inc.com www.futurelogic-inc.com GAMINg LAbORATORIES INTERNATIONAL Booth: 312 Gaming Laboratories International offers a full range of testing services to the land-based and iGaming industry, with the capacity and experience to perform end-to-end testing of all stand-alone and linked gaming systems. Salim Adatia Suite 210-6400 Roberts Street Burnaby, BC V5G 4C9 T: 778-331-0794 F: 778-331-0799 s.adatia@gaminglabs.com www.gaminglabs.com
GAMINg SUppORT Booth: 213 BonusBox brings prizes to players while increasing slot oor revenue and excitement. Proven digital signage: casino data integration, jackpot celebrations, waynding. Jackpot controllers and more. Lisa Jensen, Sales Manager, North America 289 Pilot Road, Suite A Las Vegas, NV 89119 T: 702-944-9224 F: 702-944-9225 ljensen@gamingsupport.com www.gamingsupport.com GARY PLATT Booth: 901 Gary Platt is an industry leading producer of exceptional seating exclusively for casinos including slots table games, poker, bar-top and bingo. Clint Baker, Skip Davis 4643 Aircenter Circle Reno, NV 89502-5904 T: 888-447-7641 or 775-762-6205 F: 775-824-0998 clintb@roiergonomics.com or sdavis@garyplatt.com www.garyplatt.com
Born from fun.
Konami Gaming, Inc. is thrilled to sponsor the 2012 Canadian Gaming Summit. Its going to be fun, eh?
For more information about Konami Gaming, Inc., please visit gaming.konami.com.
Show Guide | 33
12-05-24 3:17 PM
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EXHibitor Listings
GASSER ChAIR COMpANY Booth: 108 Most chairs are designed to ll a space. Gasser chairs are designed to elevate it. For over 66 years weve been designing, building and perfecting the art of commercial seating, using only the highest quality materials. Roger Gasser 4136 Youngstown, OH 44505 T: 330-759-2234 F: 330-759-9840 rgasser@gasserchair.com www.gasserchair.com GEMSYS MONEY HANDLINg SYSTEMS INC. Booth: 215 GEMSYS distributes a full line of currency and coin processing equipment. Our line of equipment includes MICRO ticket redemption and issuing device. Brady Metcalfe 1108 South Service Road West Oakville, ON L6L 5T7 T: 905-847-9388 F: 905-847-3071 bmetcalfe@gemsysinc.on.ca www.gemsysinc.on.ca GLObAL CASh ACCESS GCA Booth: 118 GCA is the only global provider of Cash Access services, offering services in over 35 countries and four continents. Based in Las Vegas, Nevada, GCA rst expanded to Canada and the Caribbean and then took root in Europe with a strong and loyal base of customers. GCA expanded to Macau in 2005 where youll nd the home of GCAs International ofce. Darren Simmons, VP International Development Jason King, Director, International Business 3525 East Post Road, Suite 120 Las Vegas, NV 89120 T: 800-833-7110 F: 866-672-4371 dsimmons@gcamail.com or jking@gcamail.com www.gcainc.com GLObAL PAYMENTS GAMINg CANADA, INC. Booth: 112 We provide gaming establishments across Canada with credit card cash advance services as well as traditional retail credit and debit card processing. Chris Baron, Keith Boucher 3381 Steeles Avenue East, Suite 200 Toronto ON M2H 3S7 T: 416-847-4288 chris.baron@globalpay.com or keith.boucher@globalpay.com www.globalpay.com HONEYWELL INTERNATIONAL INC. Booth: 110 James Dodd 2 Corporate Center Drive Melville, NY 11747 T: 516-577-2000 F: 516-577-3546 james.dodd@honeywell.com www.honeywell.com INfO-TECh RESEARCh GROUp Booth: 1014 Info-Tech Research Group is an IT Market Research rm providing vendor selection and decision support guidance to over 23,000 IT leaders primarily in North America. Melissa Brooks 602 Queens Avenue London, ON N6B 1Y8 T: 519-432-3550 F: 519-432-3506 mbrooks@infotech.com www.infotech.com INTERbLOCk Booth: 901 Interblock is the worlds leading manufacturer of electronic table games, bringing casinos inspired electromechanical and electronic gaming devices including roulette, blackjack, craps and sic ho. Jessica Cone, Account Executive 1534 Mathers Bay West Winnipeg, MB R3N 0T7 T: 204-899-2527 F: 204-489-8260 jcone@betrite.ca www.interblock.eu/usa INTERNATIONAL GAME TEChNOLOgY Booth: 301 IGT is a global leader in the design, development and manufacture of gaming machines and systems products, as well as online and mobile gaming solutions for regulated markets. David Flinn, Executive Director 1077 St. George Boulevard, Suite 300 Moncton, NB e!e 4C9 T: 506-861-9653 F: 506-858-5865 davidinn@igt.com www.igt.com
IpSOS REID Booth: 115 Market research specializing in Gaming & Lottery research, including but not limited to, market segmentation, concept testing and forecasting, on-going tracking, customer satisfaction studies, brand studies. Paul Lauzon 635-8th Avenue SW, Suite 600 Calgary, AB T2P 3M3 T: 403-294-7386 F: 403-294-1535 paul.lauzon@ipsos.com www.ipsos.ca JCM GLObAL Booth: 313 JCM Global provides transaction solutions worldwide. JCMs award-winning products include the UBA, ICB, iVIZION bill validator and PayCheck4 printer. For information visit www.jcmglobal.com Mike Colburn Jean-Louis Drapeau 925 Pilot Road Las Vegas, NV 89119 T: 702-651-0000 F: 702-644-5512 sales@jcmglobal.com www.jcmglobal.com KAMbI SpORTS SOLUTIONS Booth: 314 Kambi is part of Unibet Group and is a B2B supplier offering a total Sportsbook Solution that includes odds compiling and risk management. Ulf Rehnstrom, Sales Director, Government Markets 3rd Floor, 255 Hammersmith Road London, W6 8AZ, UK T: 46-73-920-8950 ulf.rehnstrom@kambi.com www.kambi.com
KGM GAMINg Booth: 714 Founded in 2003, KGM Gamings primary business services include the supply and distribution of gaming machines to licensed entities within North America and the Caribbean. Additionally KGM distributes slot bases, signage, locks, ticket printers, bill acceptors and other casino-related services. Tony Rodio 4250 Wissahickon Avenue Philadelphia, Pa 19129 T: 609-464-0227 F: 866-621-7117 trodio@kgmgaming.com www.kgmgaming.com
KONAMI GAMINg INC. Booth: 601 Konami Gaming Inc. is a leading innovator of slot machines and casino management systems for the global gaming market. Annabelle Lee 585 Trade Center Drive Las Vegas, NV 89119 T: 702-616-1400 F: 702-367-0007 sales@konamigaming.com www.konamigaming.com
MEDECO Of CANADA Booth: 414 Founded in 1968. Medeco Security Locks is a market leader in locks and locking systems for security, safety and control. ASSA Abloy is the global leader in door opening solutions dedicated to satisfying end user needs for security, safety and convenience. Serge Blouin, National Sales Manager 141 Dearborn Place Waterloo, ON N2J 4N5 T: 888-633-3264 F: 888-263-3326 sblouin@medeco.com www.medeco.com
MEDIAEDgE COMMUNICATIONS INC. Booth: 217 A leading Canadian communications company, specializing in publications for diverse industries; such as Gaming, Real Estate, Foodservice and Corporate Meetings. Areas of expertise include events, website development, corporate videos and contract publishing. Chuck Nervick, Senior Vice President 5255 Yonge Street, Suite 1000 Toronto, ON M2N 6P4 T: 866-216-0860 or 416-512-8186 F: 416-512-8344 chuckn@mediaedge.ca www.mediaedge.ca MEI Booth: 901 MEI CASHFLOW bill validators excel beyond the competition. Casinos put their trust in MEI because we provide unrivalled acceptance, security, higher uptime and lower jam rates. Mark Staudt, American Sales Director, Gaming 1301 Wilson Drive West Chester, PA 19380 T: 610-918-8761 or 610-457-1131 mark.staudt@meigroup.com www.meigroup.com
The Summit Heads to Montral in 2013

Where the Canadian Gaming Industry Meets
Palais des congrs de Montral Montral, Qubec
June 17-19, 2013
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12-06-03 6:02 PM
EXHibitor Listings
MORSE CANADA SYSTEMS INC. Booth: 1106 Computerized Key management System Dion Green National Sales Manager Irida Dushi Sales & Marketing Coordinator 4 Automatic Road, Unit 107 Brampton, ON L6J 6R9 T: 905-792-9820 F: 905-792-0430 dgreen@morsecanada.com, irida@morsecanada.com www.morsecanada.com MSC Booth: 216 MSC is a national leader in implementation, maintenance and comprehensive management of IT infrastructure and payment solutions for retail, lottery and government. Lyne Broszko, Ben Edelstein 7350 Trans-Canada Highway St-Laurent, PQ H4T 1A3 T: 514-733-5403 F: 514-733-2377 ben.edelstein@mscservices.ca www.msposcorp.com NESTLE PROfESSIONAL VITALITY Booth: 617 Nestl Professional Vitality is a one stop shop for hot and cold dispensed beverages including Coffee, Tea, Juice Concentrates and dispensing equipment, including service. Our beverage division is part of Nestl Professional North America. Pascal Tataglia 5465 Cote de Liesse Ville St. Laurent, PQ H4P 1A1 T: 514-829-2830 or 514-748-6921 F: 514-748-1952 ptataglia@vitalityinc.com www.nestleprofessional.com NRT TEChNOLOgY CORp. Booth: 613 NRT is the recognized industry leader in selfservice redemption and Jackpot systems. We provide innovative cash handling & cash access solutions and products to the casino and gaming industry world-wide. Our products are used globally by casinos, lotteries and retailers. Rosa Laricchia, Jason Ferreira 10 Compass Court Toronto, ON M1S 5R3 T: 416-646-5232 F: 416-646-5242 rosa@nrttech.com or jferreira@nrttech.com www.nrttech.com OLG (ONTARIO LOTTERY & GAMINg CORpORATION) Booth: 111 OLG will showcase their latest RG initiatives including a digital presentation that highlights its effective It Pays to Know RG marketing platform. A suite of resources and literature will be available including OLGs latest brochures and comprehensive RG program reports. Sheona Hurd 4120 Yonge Street, Suite 420 Toronto, ON M2P 3B8 T: 416-224-7080 ext 6377 F: 416-224-7002 shurd@old.ca www.olg.ca SB GAMINg SYSTEMS Booth: 1012 Bingo Equipment. Display Boards, Fast Track Bingo System, Management Software and Consulting Robert Dowd P.O. Box 130 Chatham, ON N7M 5K3 T: 519-351-3791 or 519-358-6481 F: 519-351-6481 rdowd@sbgamingsystems.com www.sbgamingsystems.com SCIENTIfIC GAMES INTERNATIONAL A leading provider of secure, high quality, player-engaging products and services to over 300 lottery and gaming organizations around the world since 1973. Raymond Goudreault, Sr. Vice President, Canadian Operations Jordan Gnat, Managing Director Canada Garry King, Vice President, Sales & Marketing Canada 300 boulevard de lAssomption Montreal, QC H1N 3V5 T: 514-254-3000 or 416-815-4993 F: 541-254-1411 Raymond.goudreault@scienticgames.com or Jordan.gnat@scienticgames.com or garry.kin@scienticgames.com www.scienticgames.com
POLLARD GAMES INC. Booth: 1003 Pollard Games Inc. a leader in the charitable gaming industry, providing a variety of bingo-related products including Bingo Paper and Breakopen Tickets. Mark Newman Steven Fingold 504-34th Avenue Council Bluffs, IA 51501 T: 800-874-2637 F: 888-264-2637 Mark.newman@pollardgames.com or steven.ngold@pollardgames.com www.pollardgames.com REgENCY GAMINg INDUSTRIES Booth: 1100 Regency Gaming manufactures and distributes: Table Game Furniture, Layouts, Accessories, Seating. Regency also represents DEQ and distributes their games and G3 bonus betting systems. Maurice Berry, Tom Selinger 307 Jessop Avenue Saskatoon, SK S7N 1Y5 T: 306-652-4746 F: 306-652-3648 moberry@regencygaming.com www.regenccygaming.com ROgERS BUSINESS SOLUTIONS Booth: 1011 Telecommunications Solutions; Ethernet, MPLS, Internet Services, Virtual Storage, SIP Trunking Karen Franklin, Director, Product Marketing Natalie Duda, Marketing Coordinator 8200 Dixie Road Brampton, ON L6T 0C1 T: 416-200-5860 or 289-775-0567 F: 905-522-4503 karen.franklin@rci.rogers.com or natalie@rci.rogers.com www.rogersbusinesssolutions.com
SPIELO Booth: 201 SPIELO is a world leader in the design, manufacture, and distribution of high performance and innovative gaming machines, software, and central system solutions for government-sponsored and commercial casino operators worldwide. Robin Drummond, VP of Sales 28 Urquhart Avenue Moncton, NB E1H 2R6 T: 800-561-4263 F: 506-852-7784 Robin.drummond@spielo.com www.spielo.com
SpLAShDOT Booth: 1018 SplashDot is a leading provider of online loyalty programs, interactive promotions, and games powered by the most comprehensive and secure technology, nCentive. Patrick Watson, CEO Jonathan Csakany, President Level 10, 609 West Hastings Street Vancouver, BC V6B 4W4 T: 604-899-0597 info@splashdot.com www.splashdot.com SUZO-HApp Booth: 801 Suzo-Happ is the global leader in the design, manufacture and distribution of gaming products. Manufacturing reels, toppers, buttons, hoppers while representing gaming component manufacturers like FutureLogic Inc. and Kortek. Anand Naraine Fred Brendel 2015 Helm Drive Las Vegas, NV 89119 T: 888-289-4277 or 847-593-6161 F: 800-593-4277 anand.naraine@suzohapp.com or info@suzohapp.com www.suzohapp.com ThALDEN BOLD EMERY ARChITECTS Booth: 1102 Thalden Boyd Emery Architects has been providing design and architectural services for over 40 years. They specialize in the design and architecture of hotels, casinos and hospitality projects. Their extensive background includes work on over 400 hotels and more than 100 casinos Linda Roe Barry Thalden Rich Emery 7885 West Sunset Road, Suite 100 Las Vegas, NV 89113 T: 702-384-4884 F: 702-873-3510 ddodge@thalden.com www.thaldenboydemery.com
3M Booth: 901 3M is a recognized leader in research and development, providing casinos with reliable and robust touch technology to keep gaming up and running. Jack Pfeiffer, North American Sales Manager 501 Grifn Brook Park Drive Methuen, MA 01844 T: 847-302-0349 F: 651-732-7497 jpfeiffer@mmm.com www.3m.com/touch TITAN CREATIVE ENTERTAINMENT NETWORk INC. Booth: 1019 Titan Creative Entertainment Network Inc. is a full service entertainment and production company, committed to delivering the best possible service, from the day the event is booked until the curtain comes down. With over 35 years in the entertainment business and 12 years in the Casino Industry, as a talent buyer, production manager and promotion/marketing. Titan is poised with condence to deliver a full, exciting and memorable entertainment experience.
TRANSACT TEChNOLOgIES INCORpORATED Booth: 107 TransAct Technologies is the worldwide leader in design, manufacture and supply of slot-ticket and video lottery terminal printers under the Epic and Ithaca brands. Lou Kelly - Director of Sales, Americas 6700 Paradise Road Las Vegas, NV 89119 T: 702-388-8163 F: 702-254-7796 alfores@transact-tech.com www.transact-tech.com VIDEO KINg Booth: 913 Video King is among the worlds largest providers of electronic gaming systems, game designs and bingo equipment. Visit www.VideoLomgNetwork.com and follow us on Facebook: www.facebook.com/ VideoKingNetwork. Tim Stuart, Dan Free 2717 N. 118th Circle, Suite 210 Omaha, NB 68164 T: 800-635-9912 or 402-951-2970 F: 402-951-2990 tstuart@vkge.com or dfree@vkge.com www.VideoKingNetwork.com VINgCARD ELSAfE Booth: 1104 VingCard provides numerous electronic locking systems and the latest RFID electronic locks. Elsafe provides the rst ULlisted (1037) hotel safe series on the market today. Paul Dinsdale, George Winkler, Riise Walker 160 Four Valley Drive Vaughn, ON L4K 4T9 T: 800-225-8464 F: 214-292-7367 norami@vicegroup.com www.orionbyvingcardelsafe.com WMS Booth: 413 WMS Gaming Inc. focuses on the gaming industry through creating, designing and manufacturing top earning video and mechanical reel-spinning slot machines and video lottery terminals. Deborah Smith, Dean Hendrickson 3401 North California Avenue Chicago, IL 60618 T: 773-961-1000 F: 773-961-1234 sales@wms.com www.wms.com
Reg Titian
223 Bay Street South Hamilton, ON L8P 3J2 T: 905-572-6759 or 905-973-6282 F: 905-572-6734 reggie@nas.net www.titancreativeentertainment.com TOTALUP Booth: 517 TOTALUP designs and manufactures Player Activated Games for casinos. We have introduced a complete series of table games. A Random Output Generator (ROG), being a dice shaker, keno-style ball blower, wheel or slot/video machine, decides the winners and losers on each game. To operate the ROG, players press a button at each station on the rail. We offer a new and more entertaining way to play table games, increase trafc and revenue and establish a higher level of integrity and security. Also introducing two card games, STEP POKER and BACCJACK. Raphael Mourad, Galya Hoffer 391 Steelcase Road West, Unit 24 Markham, ON L3R 3V9 T: 905-470-7811 or 905-886-2204 F: 905-886-5351 raphy.totalup@rogers.com www.totalup.com
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Jim Acton is Vice President of Business Development at MDI, a wholly-owned subsidiary of Scientic Games, one of the worlds largest suppliers to the lottery industry. In this role, Acton is responsible for the development and marketing of MDIs Properties Plus loyalty rewards program. A ten-year lottery industry veteran, Acton began his lottery career as Chief of Staff at the Massachusetts Lottery before moving to Hasbro where he served as Director of Gambling and Lottery Licensing for the toy and game company. A resident of Natick, Massachusetts, Acton previously worked in the Government Relations Department at Fidelity Investments, focusing on state lobbying and political support. He is a graduate of the University of Connecticut and received a Masters Degree from Boston University. Tom Aikins is Regional Manager with PenBingo and General Manager of Boardwalk Gaming Centre in Barrie - Ontarios rst eGaming centre. Tom has experience working in the operational and the charitable sides of the business in both traditional paper and eGaming centres. From 2001 to 2010, Tom was the Charity Coordinator for Barries Charity Association. Tom also manages Kempenfest, a major arts and music festival in Barrie, which attracts over 200,000 visitors each civic holiday weekend in August. Prior to his work in bingo, Tom was in the broadcasting industry for 18 years managing several radio stations in the Barrie Market. Tom was responsible for taking a dying AM radio station and re-inventing it as a hot new FM station, lifting it from the bottom of the ratings to the number one station within six months. Fifteen years later, Tom nds himself doing similar work in the bingo industry. Franois-Patrick Allard consecutively occupied the positions of consultant, analyst, specialist and department head of the Research and Analysis team at Loto-Qubec subsidiary Socit des casinos du Qubec from 1998 to 2003. He went on to become Director of Business Intelligence from 2004 to 2005 at the same company, while simultaneously taking on the responsibilities, in 2005, of interim Relationship Marketing Director. In January 2006, he became Director of Development before being named Managing Director in October 2008 of another Loto-Qubec subsidiary, Socit des bingos du Qubec. Lyal Avery has been involved in the startup industry since 1998. After exiting a free webhosting company in 2001, Lyal continued in the Vancouver technology scene as manager of Sporg.coms API Partner program. In 2006 he founded Outcome3, a media consulting company for large brands such as Viacom and Sony Music. He also cofounded Strutta.com, a prominent contest provider in Vancouver. From 2008 on, Lyal has been involved in the social gaming industry, investing and consulting with numerous social gaming companies across North America and Europe. Martha Barss leads Aimias Loyalty Marketing Services division, focusing on helping leading brands build strong, sustainable and protable relationships with their customers through Aimias full suite of loyalty marketing services. With over 20 years of loyalty and integrated marketing expertise across a variety of industries and channels, Martha ensures all loyalty programs are designed, executed and managed to achieve all budget and success requirements both in strengthening relationships between brands and their consumer, employee and channel audiences, as well as generating signicant ROI. Since joining in 1992, Martha has had hands on experience in managing many loyalty programs from their inceptions, such as the VIA Preference Reward Program and the TD Travel Visa Innite Card. Her skills in loyalty strategy, operations management, reward solutions, digital marketing and promotions have also beneted clients including Scotiabank, RIM, Husky, Whirlpool Corporation, IBM, BMO Bank of Montreal, Ford of Canada and American Express. Martha is a member of the AimiaCanada Executive Committee for Proprietary Loyalty Services. Daniel Beach is a Senior Consultant in Deloittes Public Sector group where he specializes in strategy and project management for the lottery and gaming industry. Daniel drives value and delivers successful projects to his clients by developing customized solutions to clients` specic needs. Daniels work is research and analytically (both qualitative and quantitative) driven and includes developing implementable strategies and business plans, conducting domestic and international benchmarking studies, engaging stakeholders in consultations, assessing the market for new products, modeling cost alternatives, and piloting new systems. Daniel is able to leverage his previous experience as an engineer where he has managed more than 50 projects at both the domestic and international level. He is a published author and holds a P.Eng and has more than 8 years of experience delivering sound solutions to his clients. Daniel has a Masters degree in coastal engineering from the University of New South Wales in Australia and an MBA from the Schulich School of Business. He is uent in both English and French. Ronald Bidulka is a Managing Director in PricewaterhouseCoopers Real Estate Inc. and is PwCs Public Sector Real Estate Leader. As a recognized expert in the provision of real estate consulting services, Ron brings more than 20 years of real estate consulting experience. Ron has assisted clients successfully realize more than $15 billion in real property development projects, consisting of a broad range of traditional real estate product, sports, entertainment, gaming and hospitality projects, public / institutional developments and buildings, and infrastructure developments.
Gerald Boose is the Chair of the Summits Security and Surveillance Program, a role he has played since 2008. He has held senior executive positions in both public policing and the gaming industry. Gerald is the Past President of the Canadian Association of Casino Security Directors and the Executive Director of the Gaming Security Professionals of Canada. Mr. Boose provides advice to gaming organizations in the elds of security, surveillance, investigation, regulatory compliance and corporate governance as an independent consultant. He is a graduate of the University of Windsor (B.Comm.), Queens University (MPA) and the National Defence College of Canada. Wayne Boughner has been actively involved in the bingo industry since 1978 and is a strong advocate of the Revitalization of Charitable Bingo and Gaming Initiative. He sits on the Board of the Ontario Charitable Gaming Association. Wayne brings a unique understanding to the Charity Coordinator role, having taken on the role for Breakaway Charitable Gaming Association in Windsor from September 2009 to December 2011, during the implementation of the eBingo Pilot initiative, and now as the President of the Breakaway Charitable Gaming Association. Wayne is a retired teacher with an Honours BA and a Bachelors of Education. Benoit Bougie has been partner of the Groupe Boucl for more than 20 years. The group manages 6 bingo halls in the Montreal region. They hold nearly 90 bingos weekly. He is the chairman of the A.G.S.J.Q. and has been on the board of the Bingo Secretary since 2008. Finally, Mr Bougie is the operating owner of 2 Kinzo express halls (StEustache and Laval) and future owner of 2 other Kinzo express halls presently under construction for an opening in the coming months.
nation-wide. He has been responsible for the development of industry-wide programs and approaches, the release of the countrys most comprehensive study on the economic impact of gaming in Canada, and the expansion of the industrys national annual gathering, the Canadian Gaming Summit. Mr. Burns focus is on critical areas such as responsible gaming, addressing legislative and regulatory issues, and providing leadership on emerging issues. His background is as a seasoned public affairs practitioner with more than 18 years experience in the private and public sectors. Prior to his work with the CGA, Mr. Burns served as Corporate Compliance Ofcer for RPC Gaming, a Canadian-based gaming company operating a chain of gaming establishments in Las Vegas, Nevada. He also served as Vice President of Corporate Affairs for RPC Anchor Gaming, which worked with the Government of Ontario to develop charity casinos in the province. Mr. Burns specializes in policy development and implementation, and has held key policy roles at all levels of government. As policy advisor to the Ontario Minister of Consumer and Commercial Relations, he directed government initiatives in the gaming sector. This included the expansion of gaming in Ontario, in such areas as the introduction of slots at racetracks and the development of charitable gaming in the province. Following his time with the Province of Ontario, Mr. Burns served as Senior Advisor to the Mayor of Toronto, focusing on economic development and public transit issues. As a consultant with one of Canadas leading public affairs rms, he counseled clients on a range of public policy and procurement issues. Mr. Burns is routinely asked to speak about the gaming industry at conferences and events both nationally and abroad.
Paul Burns is Vice President of Public Affairs for the Canadian Gaming Association (CGA). Recognizing the importance of a unied voice for the gaming industry in Canada, Mr. Burns was instrumental in establishing the CGA in 2005. Under his leadership as VP of Public Affairs, the association has grown to include the gamings leading operators, manufacturers, and suppliers
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Danielle Bush has been a partner at the law rm of Chitiz Pathak LLP since 2008. Prior to that, Ms. Bush was a lawyer and partner at McCarthy Tetrault LLP for 17 years. She practises in the areas of regulatory, technology, marketing and branding law with a particular emphasis on gaming law. Ms. Bush has a signicant amount of experience advising both domestic and foreign gaming companies and regulators. While her area of particular expertise is online gaming, she also acts on a regular basis for a variety of companies and government organizations involved directly or indirectly in the land-based gaming industry. Ms. Bush has provided legal services (including negotiating and drafting software licence agreements, and providing legal opinions) to companies involved in all aspects of the industry including gaming software companies, payment processing companies, government regulators, underwriters, NOMADs (with respect to AIM listings in the United Kingdom), and advertisers carrying advertisements for internet gaming websites. She has been involved in the incorporation of various companies in gaming jurisdictions such as Malta, Gibraltar and Alderney. She has also advised clients on issues ranging from online skill gaming, fantasy sports leagues, and sports handicapping operations through to Canadian extradition laws. Ms. Bush regularly attends and speaks at major national and international gaming conferences and shows including the annual Canadian Gaming Summit, the International Gaming Exhibition in London, England, G2E, GIGSE, and the annual meetings of the Gaming and Cyberspace Law Sections of the American Bar Association. Ms. Bush is a member of the Canadian Gaming Association, the International Association of Gaming Regulators, the American Bar Associations Section of Business Law (Gaming Law Committee), as well as several other professional associations including the American Bar Associations Intellectual Property Law Section and Regulatory Section, the International Trade-mark Association, and the Canadian Bar Association. Andrew J. Cardno is an established thought leader and innovator in the gaming industry with over 10 years in the industry and over 40 published articles on gaming, gaming analytics and operational performance improvement. Andrew is a co-author of the book The Math that Gaming Made. Andrew has led teams to win two Smithsonian Laureates for Heroism in Information Technology including one for the work he did with gaming oor optimization in 2001. In addition to his gaming experience, Andrew is an established thought leader in visual analytics, with over 20 years of experience spanning numerous industries. Andrew has led private PhD/Masters research teams into visualization/development for more than 13 years. He is an inventor in more than 60 patent applications and has published over half a dozen academic articles. Lynn Cassidy is the Executive Director of the Ontario Charitable Gaming Association (OCGA) since 1997 . Prior to joining the OCGA, Lynn held senior management positions with the Ontario Provincial government at the Ministry of Community and Social Services. Lynn was also Executive Director, over a 12-year period, for two social services organizations, providing treatment services to adolescents and families in Toronto. She is also the Treasurer/Secretary of the Ontario Bingo Development Fund (OBDF). Lynn brings a unique combination of experience with charities/non-prots, volunteer boards and government. She has an honours degree in Sociology and a Masters of Business Administration. Lynn is a frequent speaker at conferences and has provided training for charities involved in charitable gaming. Frank Catania, President and principal of CGC, is an attorney and partner in the New Jersey law rm of Catania & Ehrlich, P.C. Mr. Catanias expertise stems from his years of service as Assistant Attorney General and Director of the New Jersey Division of Gaming Enforcement, an internationally recognized gaming regulatory agency responsible for investigating and prosecuting all licensing, civil regulatory and criminal matters involving the New Jersey casino industry. He also served as Vice President and Compliance Ofcer for Players International, Deputy Speaker of the New Jersey General Assembly, partner in the law rm of Catania and Harrington, and counsel to the Law Ofces of Catania & Associates. Dr. Ann Cavoukian is recognized as one of the leading privacy experts in the world. Noted for her seminal work on Privacy Enhancing Technologies (PETs) in 1995, her concept of Privacy by Design seeks to proactively embed privacy into the design specications of information technology and accountable business practices, thereby achieving the strongest protection possible. In October, 2010, regulators from around the world gathered at the annual assembly of International Data Protection and Privacy Commissioners in Jerusalem, Israel, and unanimously passed a landmark Resolution recognizing Privacy by Design as an essential component of fundamental privacy protection. Most recently in November 2011, Dr. Cavoukian was ranked by Women of Inuence Inc. as one of the top 25 Women of Inuence recognizing her contribution to the Canadian and global economy. This award follows her recognition in 2007 by the Womens Executive Network as one of the Top 100 Most Powerful Women in Canada Earl Cobb has been working with the Ontario Lottery and Gaming Corporation (OLG) for over 12 years. During this time, he held multiple positions with increased responsibility, including that of the General Manager of the Ottawa site. Earl is currently the Director of Product Planning and Supply Chain for the OLG, in the Gaming Division. In his current role, Earl ensures the implementation of the divisional Slot strategies, policies and procedures, and ensures they are consistently applied at all OLG facilities respectively. As part of his responsibilities, he ensures that the product selection is targeted to meet the specic demands of the patrons, ensuring an increasingly quality gaming experience each and every time. Earl holds a Business Management Diploma, in addition to various U of T Executive Management courses. He has also attended the UNLV Reno Executive Management Program as well as UNLV - Advanced Topics Slot Operations ,UNLV - Slot Leadership.
Peter Cohen is Director, Regulatory Affairs for The Agenda Group, having joined the company in February 2011. Peter is the former Executive Commissioner and Chief Executive Ofcer of the Victorian Commission for Gambling Regulation. As the VCGRs inaugural Executive Commissioner, Peter was responsible for all aspects of gambling regulation in Victoria. This included regulatory oversight of a casino with 2,500 electronic gaming machines and 500 tables, 27 ,500 electronic gaming machines in a distributed network of over 500 venues, two public lottery operators, a wagering operator which also offers a xed odds and sports betting business, bookmakers, keno and charitable gaming. Before assuming the role of CEO in 2002, Peter had management responsibility for each of the three core gaming regulatory areas of licensing, compliance and gambling operations. As such, Peter has helped develop legislation, regulations and regulatory impact statements; drafted Commission rules and directions; operated licensing systems, including the conduct of probity checks; managed investigations; been responsible for the assessment and approvals of new electronic gaming machine product as well as table game rules and internal control procedures for the casino; implemented regulatory supervision of various responsible gambling initiatives; and collected $1.6 billion in gaming taxes per annum. Peter implemented Victorias sports betting legislation in 2007 which introduced a scheme for ensuring sports betting integrity while allowing sporting peak bodies to gain nancial benet from betting on their sporting product. Peter was a member of the Steering Committee for the International Association of Gaming Regulators for six years and was Chairman of that organisation in 2009-10. Peter also chaired the Australasian Casino and Gaming Regulator CEOs group in 2003-04. Peters main areas of expertise are providing gambling policy advice to governments and regulators, developing compliance regimes, recommending improvements in regulatory processes and assisting industry to achieve improved regulatory compliance. Marc Colameco is currently the Field Slot Product Manager for the OLG Gaming Division. Marc has been with the OLG for over 13 years holding various progressive positions at multiple locations within the OLG, including Slot Manager, Casino Manager, Acting Director of Technical Programs and General Manager. In his current role, Marc evaluates all new slot products, makes recommendations, selects slot machine platforms and paytables for OLG sites and analyzes results. Marc ensures that the product selected is best suited for the patrons of each location and meets their gaming expectations. Marc is also involved in developing and rolling out divisional Slot Strategies for all OLG Facilities. Marc holds a Communications Degree and a Business Certicate from the University of Windsor and has taken several University of Toronto Rotmans School of Business Executive Management courses. Marc also teaches Part-Time in the Hospitality and Tourism Department at Lambton College.
Clare Copeland, is Chief Executive Ofcer of Falls Management Company, a commercial development and casino operator in Niagara Falls, Ontario, a position he has held since November 2004. Previously, Mr. Copeland was Chairman and Chief Executive Ofcer of OSF Inc., a manufacturer of retail store interiors and Chief Executive Ofcer of Peoples Jewelers Corporation, a jewelry retailer. He is also Chairman of Toronto Hydro. In addition, Mr. Copeland is a trustee of RioCan Real Estate Investment Trust, Chesswood Income Fund and Telesat, and is a member of the board of directors of Danier Leather Inc. and Entertainment One Ltd. Mr. Copeland brings extensive experience in management and oversight to the Board. Mr. Copeland has been a member of the MDC Partners Board of Directors since June 30, 2007 . Andy Cunningham is Global Head of Integrity at Betfair and has worked in the Integrity Team at the company for 7 and a half years. He is responsible for a team of 7 people whose remit includes monitoring and investigating any unusual or suspect betting patterns on Betfairs sports betting products and proactively assisting sports governing bodies, betting regulators and law enforcement agencies in carrying out betting integrity related investigations. Betfair is the worlds biggest betting community and one of the worlds leading online betting and gaming operators. At the heart of Betfair is its pioneering Betting Exchange, where customers come together in order to bet at odds set by themselves or offered by other customers. Betfair additionally offers a range of other sports betting products, casino games and poker. As at 31 January 2012, Betfair had over 4 million registered customers worldwide and processed, on average, more than 7 million transactions per day on the Betting Exchange, more than all European Stock Exchanges combined during the preceding 12 month period. In 2010 Andy spent 6 months in the US working for Betfair TVG, engaging with horseracing regulators and implementing betting integrity related systems and procedures for the US pari-mutuel horseracing industry. Andy is a member of the International Olympic Committee Working Group on the Fight Against Irregular and Illegal Sports Betting and is also Betfairs representative on the UK Betting Integrity Working Group Tripartite Forum. Andy has also spoken on the subject of sports betting integrity at conferences and seminars in several European countries. Prior to joining Betfair, Andy worked as a Trainee Accountant for Deloitte. Andy graduated in 2002 from Kingston University with a BA Hons in Business Studies. John Custode is a Detective Constable with the OPP. Having spent the majority of his 29 year career involved in Criminal Investigations, he also has experience working with the Alcohol & Gaming Commission of Ontario. For the past 8 years, John has been acting as the Senior Lead Investigator with the Gaming Enforcement Bureau of the AGCO. He has investigated Proceeds of Crime, Money Laundering and Loan sharking Investigations at Niagara Casinos, and is currently conducting training in Money Laundering and Proceeds of Crime Investigations within the Gaming Enforcement Bureau throughout the Province.
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Peter Cuthbert, CGA holds an Honours Degree in Finance/Marketing and is a professional Certied General Accountant with over 21 years of gaming experience in Canada, spanning multiple jurisdictions. He started his career in 1991 as a Table Games Dealer at the Crystal Casino in Winnipeg, Manitoba; North Americas rst permanent, government-owned casino. He has since made contributions in all facets of the industry, including frontline operations and casino management at some of Canadas premiere gaming facilities and this operational experience is now supported by over a decade of learning in Finance, Strategy & Planning and Corporate Gaming Support roles, most recently focusing on Analytics. Terry Debono is a partner in the Debono Group. The Debono Group has provided strategic consulting, research analysis, interim management, mergers and acquisitions consulting, project management and policy development to a wide range of international gaming clients, including Governments, Regulators, Charities, Manufacturers and Land based and On-line gaming operators. Terry has been in Advertising, Marketing, Broadcasting and Gaming industries for nearly 30 years and he has been directly involved in the North American Charitable Gaming industry since 1999. Terry brings his unique experience of dealing with Government, Regulators, Charities, Operators and Consumers to this industry event. William Dimma William A. Dimma has sat on 57 corporate and 43 not-for-prot boards over more than 40 years. Dr. Dimma has been a dean of the business school at York University, president of Torstar Corporation and Toronto Star Newspapers, and president of A.E. LePage and, later, Royal LePage. He is a professional engineer, a Fellow of the Institute of Corporate Directors and earned a doctorate from Harvard University (Harvard Business School). Among his honours are the Order of Canada, the Order of Ontario, honorary D. Comm., and L.L.D. degrees, and several awards for corporate leadership. His book, Excellence in the Boardroom, was published by John Wiley & Sons in 2002 and his later book, Tougher Boards for Tougher Times, was published in 2006. Mike Dreitzer has more than 15 years experience in the gaming industry. Mikes background is in business development, transactional work, gaming regulatory compliance, SEC compliance and intellectual property protection and licensing. Mikes background as a lawyer and entrepreneur allows him to bring a uniquely practical and business-oriented approach to achieve effective results. Mike was previously Deputy Attorney General at the Nevada Attorney Generals Ofce, General Counsel at Progressive Gaming and COO, General Counsel and Shareholder at Global Gaming Group (G3). Mike is currently COO at BMM, with executive responsibility for the Americas. BMM is the Worldwide leader in testing and certication for products used in the gaming industry. Renzo Francescutti is currently the National Partner for Ethics and Independence and Audit Risk Management. Renzo is responsible for our ethics, independence and risk management programs and for monitoring adherence to professional and rms global policies. In conjunction with the Canadian Managing Partner of risk he makes all nal decisions about the Canadian Firms ethics and independence matters. He has been the engagement quality control review partner on a number of KPMGs public company audits. Renzo also was an engagement partner in the rms Technology, Media and Telecommunication (TMT) practice serving both Canadian public companies and SEC registrants. He has also has been the Human Resource partner for the TMT practice and Greater Toronto Area ofces. Renzo is a member of the Ontario Institutes Professional Conduct Committee and is currently one of its two divisional chairs. Renzo started his career with KPMGs predecessor rm Peat Marwick Mitchell & Co. in Toronto in 1983. He has worked with KPMG in Italy and in Montvale New Jersey. Larry Flynn is the Senior Vice President, Gaming, of the Ontario Lottery and Gaming Corporation (OLG). Larry oversees a $3.6 billion gaming operation responsible for 24 gaming sites, two warehouses and more than 6,500 direct employees. Larry is accountable to establish new business and foster organizational and leadership capabilities within his management teams. Larry also plays a major role in fullling OLGs broader vision, and ensuring the organization delivers on its commitment to customer service excellence. Larry rst joined OLG in 2001 as Senior Vice President of Gaming Marketing responsible for creating and implementing gaming marketing strategies for OLGs slots-at-racetracks, and charity casinos. Prior to joining OLG, Larry held a variety of senior management roles at the Liquor Control Board of Ontario (LCBO) for more than 26 years. Aside from being declared as a Learning Leader by the Canadian Society for Training and Development (CSTD), Larry has also completed a variety of executive management programs at Wilfrid Laurier University, Dalhousie University, Ivey School of Business and Nevada. Tara Fraser is currently an Operational Excellence Manager, for Operational Excellence within the Gaming Division of the Ontario Lottery and Gaming Corporation. She is a certied LEAN Six Sigma Black Belt practitioner and is responsible for leading Black Belt projects and mentoring Green Belt and Yellow Belt Candidates within OLG. She has successfully developed and trained several Gaming Site Team Leaders who lead site teams and consulted on over 80 continuous improvement projects over the last 8 years. Tara has 21 years experience in the Gaming Industry in and outside of Canada. She has an extensive background with Employee Development & Leadership, Change Management, and Customer Service Training & Development.
Chris Friel was born and raised in Brantford, Ontario. At only 27 years old, Chris received national acclaim as one of the youngest Mayors in Canadian history. During his nine year mandate, Chris led the city through unprecedented economic growth and renewal, producing record increases in population, economics and overall morale. Chris worked diligently to achieve many of the successes that are still driving Brantfords growth and development today. Through his coordination of municipal, provincial and private sector partners, he secured the establishment of a campus for Wilfrid Laurier University creating a legacy of activity and investment in Brantfords downtown. Another proud accomplishment for Chris was the positive and dynamic relationship he fostered with the neighbouring County of Brant and Six Nations of the Grand River. Dale Fuga is the Chief Operating Ofcer of the Manitoba Gaming Control Commission. Dale is responsible for all operational units within the Commission including Gaming Integrity, Gaming Compliance and Corporate Services (Finance and Information Technology). Dale has been an active member of North American Gaming Regulators Association (NAGRA) since 1989 and served as its President on two occasions. Dale was recently elected to the International Association of Gaming Regulators (IAGR) Board of Trustees. Dale is a Certied Management Accountant (CMA) and has a Bachelor of Science degree from the University of Manitoba. Mario Galea is the CEO and founder of Random Consulting, a multidisciplinary rm specializing in online gaming. He is the exregulator of the Malta Lotteries and Gaming Authority who in 2004 introduced igaming becoming the biggest and most respected jurisdiction in the industry. He is globally recognized as a leading expert in the regulation, organization and management of online gaming, assisting governments, regulators and companies seeking to enter the industry. Diane Gartshore is the Director, Charitable Gaming Implementation at the Ontario Lottery Corporation. Diane has over 20 years gaming experience in Canada and Internationally. Diane started with the OLG where she led the product development for the rst linked bingo game in Canada. Diane went on to complete her MBA and work as a product director for an internet gaming company focusing on products in bingo, poker, casino and player management. Diane enjoys working with all stakeholders to deliver the best solution for the customer. Diane recently returned to the OLG as part of the team to drive the OLGs Charitable Gaming initiative forward.
Rhonda Garvey is responsible for the strategic direction of the eGaming business unit, providing leadership in all aspects relating to operations, development and marketing of BCLCs secure and regulated gambling website, PlayNow.com. Prior to becoming Vice President, eGaming in 2011, Rhonda, as a longtime member of BCLC, worked extensively in lottery product development, in marketing of traditional lottery products and directing the eGaming team. Rhondas vision for BCLCs eGaming strategy has resulted in opportunities for the creation and development of many new, entertaining and innovative products, as well as packaging BCLCs online solution to other jurisdictions in Canada. Under Rhondas leadership, PlayNow.com has evolved from a lottery distribution channel to the rst regulated gambling website in North America to offer casino-style games and peer-to-peer poker. Today, registered PlayNow.com players can choose from a variety of games in six categories: Lottery, Casino, Poker, Sports, Bingo and Games. Brenda Gibbons is the Executive Director of Procurement for OLGs Modernization initiative.
David Glowacki offers valuable insights for those in real-money and social gaming industries. He founded FlyCow Games Inc., a social and mobile gaming studio based in Vancouver, BC in 2011, where he and his team are currently building next-generation social and mobile games. Previously, David operated as an independent consultant for a variety of real-money brands as a software architect, providing him the opportunity to design and build casino and gaming software from the ground up. David brings his unique blend of technical and business perspective to this presentation. Jordan Gnat was the President and CEO of Boardwalk Gaming and Entertainment prior to joining Scientic Games in September 2011 as Managing Director. In his 8 years as President and CEO, Boardwalk grew to be the largest owner/ operator of charitable gaming centres in Canada, operating over 20 gaming centres in Ontario and British Columbia with over 6000 bingo seats and over 200 slot machines. Over the past 8 years, charities afliated with Boardwalk facilities generated nearly $100 million in local charitable revenue.
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Paul V. Godfrey is President and CEO of Postmedia Network and Chair of OLG. First elected to public ofce in 1964, Mr. Godfrey served as Chairman of Metropolitan Toronto from 1973 to 1984. He led efforts to bring Major League Baseball to Toronto in the 1970s; in 1984, he was appointed to the Corporation responsible for development of the SkyDome, and from 2000 to 2008, worked as President and CEO of the Blue Jays Baseball Club. Mr. Godfrey joined the Toronto Sun in 1984 as Publisher and CEO and was appointed President and CEO of The Toronto Sun Publishing Corporation, later known as Sun Media Corporation, in 1992. Mr. Godfrey is active in many associations, most notably the Herbie Fund which he and his wife founded at the Hospital for Sick Children Foundation in 1979. Mr. Godfrey is a Member of the Order of Canada and the Order of Ontario. Mark Grimes was rst elected City Councillor for Ward 6 in the City of Toronto on November 10, 2003 and re-elected in 2006 and 2010. He is proud to say that he is a man rooted in the Etobicoke-Lakeshore community, and lives there with his wife Anne and ve children. Current Chair of the Board of Governors of Exhibition Place, and the Mayors Secretariat on the Pan Am/Para Pan Am Games, he is actively involved in every aspect of city governance. Passionate about sports and encouraging youth involvement, Mark continues to be a leader on community projects in his ward and throughout Toronto. Arthur L. Hamilton, a Partner at the leading Canadian law rm of Cassels Brock & Blackwell LLP, practises primarily in the areas of regulatory and corporate/commercial litigation. He frequently provides counsel to various Members of Parliament, Senators and ofcials within the Prime Ministers Ofce on an array of issues that have come before the courts, various regulatory bodies, Parliamentary committees, Senate committees and Commissions. He also represents corporate clients in the Federal Court Trial Division, the Superior Courts of Ontario, New Brunswick, Alberta and Nova Scotia, as well as the Court of Appeal for Ontario, the Federal Court of Appeal and the Supreme Court of Canada and appears on their behalf before a number of administrative tribunals and regulatory bodies, including the Ontario Securities Commission, the National Energy Board, the Ontario Energy Board and the New Brunswick Public Utilities Board. Of particular note, in 2004/2005, Arthur was the lead counsel for the Conservative Party of Canada, which had intervener status at the Gomery Commission. Arthur managed the counsel team who were successful in persuading Commissioner Gomery of the linkages between the directing of sponsorship funds and a number of key fundraising representatives of the federal Liberal Party, a matter of signicant concern for the public interest. Prior to and following the Gomery Commission, Arthur has managed a number of other complex litigation matters involving energy regulation, securities regulation and multi-party commercial disputes. Judith Hayes B. Ed, M. Ed. is a certied adult and vocational educator who specializes in workforce development. She is currently the Director of Employee Services & Organizational Development for the Manitoba Lotteries Corporation and Director of The Canadian Gaming Center of Excellence. Over the past 20 years she has developed an excellent understanding of employee development issues through the management of both public and private sector organizational development areas. Judith has also consulted and developed human resource programs and training across Canada and internationally. Dr. Sam Heath is the Vice President of Strategy at OLG, and is leading the strategy, planning and innovation group. Prior to joining OLG, Sam was an Associate Principal with McKinsey and Company, where he spent six years working primarily on strategy for retail industry clients. Sam continues to volunteer with non-prots like the Endeavour Volunteer Consulting Network to develop growth and marketing strategies, and led McKinseys work with the Ontario Trillium Foundations board on renewing their approach to funding. Sam holds a Master of Science (Articial Intelligence) and Ph.D. (Computational Biology) from Brown University and a Bachelor of Science (Computer Science) from the University of British Columbia. Dayna Hinkel holds a Bachelors degree in Economics and has been employed in the gaming industry for over 20 years with Manitoba Lotteries. Dayna spent the rst half of her career in gaming operations in various Management positions. For the past 10 years, she has worked in Organizational Development and is now responsible for business development for the Canadian Gaming Centre of
Excellence.
Stuart Hoegner is a gaming attorney in Toronto, Canada. Stuart graduated from the University of Toronto Faculty of Law, was called to practice in Ontario in 1999, and subsequently received his professional accounting designation. He is the principal of Gaming Counsel Professional Corporation in Toronto, Canada. Representative projects in which Stuart has acted include both online interactive and land-based gaming work. He advises his clients on games of skill and chance, contests, mergers and acquisitions, and tax matters. Stuarts clients include the owners of top Internet poker and casino brands, sports books, First Nations operators and developers, skill games operators, gaming equipment manufacturers, poker professionals, nancial institutions, and social media entrepreneurs. He writes a regular blog on gaming law and has been widely published in tax and gaming journals in Canada and internationally.
Peter Howard has worked in the bingo industry in the U.K., the United States and Canada. As Marketing Development Director for Mecca Leisure in the U.K., Peter was responsible for the operation of Meccas Loyalty program for 90 bingo centres. As General Manager at Meadowvale Bingo, Peter has developed and utilized the Meadowvale VIP loyalty programme to promote the business, reward customers and analyse the 9,000 person database. Peter is a board director of the Commercial Gaming Association of Ontario and the Ontario Bingo Development Fund. Catherine Jarmain is Senior Manager of Social Responsibility at OLG. Catherine is responsible for ensuring that Responsible Gambling considerations are integral to every stage of development and implementation of OLGs new Internet Gambling business. Catherines background prior to OLG includes marketing and strategy with Manulife Financial and as an editor with The Economist in Hong Kong. She was also an economist and policy analyst with the Government of Canada. Robby Judge is a Senior Compliance Ofcer with the Western Regional Ofce of FINTRAC in Vancouver, where for the last 5 years he has occupied a leading role in enforcing regulatory compliance with respect to anti-money laundering and counter terrorist nancing activities in Canada. His role at FINTRAC has allowed him to gain signicant expertise leading and coordinating compliance examinations both nationally and regionally in the Casinos sector. Mr. Judge is also the primary contact and responsible for FINTRACs relationships with Western Gaming Regulators. Previously, he spent 10 years focusing on tax compliance and investigations with the Canada Revenue Agency and is an active alumni of the Peter B. Gustavson School of Business at the University of Victoria. His community involvement has included the United Way and Youth soccer. Joseph M. Kelly, Ph.D., J.D., is a Professor of Business Law at State College at Buffalo. He is licensed to practice law in Nevada, and has an inactive license in Illinois and Wisconsin. He is also co-editor of Gaming Law Review. Professor Kelly is considered an expert in the eld of gaming and has been an invited speaker on gaming topics throughout the world, including Berlin, Rome, London, Barcelona, Madrid, Paris, Prague, Cannes, Edinburgh, New Delhi, Australia, Costa Rica, South Africa, and Switzerland. His extensive writings include works on British, German, Native American, West Indian, and Internet gambling law. Professor Kellys law review publications have been cited on nine occasions as authority by federal district and appellate courts, as well as state appellate and supreme court.
David Kenyon qualied as an accountant with KPMG and joined Unibet Group plc in 2002. He worked in various nancial roles for Unibet, and has extensive industry experience. In 2007 , he left to become Finance Director of a London-based AIM listed company, before returning to help create Kambi Sports Solutions in 2010. He is now Kambis CFO and is heavily involved in the companys sales, commercial and regulatory work. Ron Ko is the Director, Bingo Gaming Operations at the Ontario Lottery and Gaming Corporation. Ron brings over 25 years of experience in business and marketing management in the charitable bingo, lottery, wireless communications, consumer sport product and consumer research industries. Ron holds a degree from Queens University, Kingston, and various certicates from York University and the University of Toronto. Ron also sits on the education committee of the Canadian Marketing Association, assisting in the development of education programs for its members across all industries in Canada. Ron has been involved in the charitable gaming industry for over 15 years. He was instrumental in developing the business, nancial, operations and stakeholder model that has led to the Revitalization of Charitable Bingo and Gaming initiative in Ontario. Paul Lauzon is a Senior Vice President and Managing Director of Ipsos Reids Gaming and Lottery practice. Pauls core responsibilities include managing the specialized team of researchers in the Lottery and Gaming practice, providing senior strategic advice on key accounts, representing Ipsos at key lottery and gaming industry conferences, and steering the direction for R&D Paul Lavers. CEO, SportsDirect Inc. SportsDirect Inc. provides sports betting content and services to ALC, Quebec Loto, OLG and BCLC and powers the number one sports betting portal in North America. As the former CEO and co-founder of Covers.com, Paul has an unrivalled understanding of the Single Event Sports Bettor and of building digital products which engage millions of betting
within the group.
enthusiasts daily.
Kevin Leclair began his involvement in 1990 as a bingo centre employee and became Charity Coordinator for Breakaway Charitable Gaming Association in 2009. His expertise with bookkeeping and multimedia made him a wonderful addition to the Windsor Breakaway Charitable Gaming Association team. Kevin completed community college courses in both Mutlimedia and Bookkeeping.
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Jean-Franois Lefebvre, LL.B, BBA, D. Fisc is a Lawyer and a member of the Quebec Bar Association. He is also a member of the Association of Certied Anti-Money Laundering Specialists (ACAMS). He has more than 8 years of experience in advising Canadian organizations on AML compliance matters. Since he joined Navigant, he has provided AML services to clients nationwide. Prior to joining the rm, Mr. Lefebvre worked with FINTRAC for 7 years. For 6 years, he was responsible for the casino sector in FINTRACs Montreal ofce, travelling throughout Canada and working with the countrys most important casinos. During Mr. Lefebvres time at FINTRAC, he conducted AML compliance reviews of over 250 Canadian organizations from all sectors covered by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Michael D. Lipton, Q.C. is a senior partner of Dickinson Wright LLP, based in Toronto and heads the Canadian gaming law group. For over 20 years, he has served as senior counsel on several gaming law matters including advising on Requests for Proposals from government to operate commercial and charitable casinos and advising applicants who seek registration with the gaming regulatory authorities throughout Canada. He regularly represents governments, gaming equipment suppliers/ manufacturers, racetracks, casinos, and pari-mutuel operators in all aspects of gaming law. He acts as senior counsel in advising gaming license holders throughout North America on gaming compliance and policy issues as well as advising provincial governments, lottery corporations, charitable organizations and public and private corporations in respect to the gaming provisions of the Canadian Criminal Code. Michael is counsel to the Ontario Charitable Gaming Association and has counseled the Alcohol and Gaming Commission of Ontario on Canadas new Proceeds of Crime (Money Laundering) and Terrorist Financing Act. The Canadian Gaming Association awarded the 2011 Industry Leadership and Outstanding Contribution to Michael. In 2008, 2009, 2010, 2011 and 2012, Michael was recognized by his peers for inclusion in Best Lawyers in Canada and by Chambers Global for his expertise in gaming law. He is editor of the Canadian Gaming Lawyer and a member of the editorial boards of the Gaming Law Review and World Online Gambling Law Report. He has authored many articles in numerous areas of gaming law which have been published in several leading international and national publications and delivered papers at many gaming law conferences throughout the world. Michael is a founding member of the International Masters of Gaming Law and past President. He is a member of the American Bar Association and the Bar of New York State. He was educated at the University of Toronto and Osgoode Hall Law School and called to the Bar of the Law Society of Upper Canada (Ontario) with honours in 1967 . He was appointed as a Law Clerk to the Chief Justice of Ontario in 1967 and appointed Queens Counsel in 1979. He is certied as a specialist in civil litigation by the Law Society. Michael has been awarded the Medal of Service by the City of Toronto and the Commemorative Medal for the 125 Anniversary of the Confederation of Canada by the Government of Canada for his community service. Stephen Maddens career has evolved in tandem with the Information Age. Beginning in the late 1970s in mainframe operations, he has been an IT practitioner for over 30 years. Steve was a working member of the international group that dened the standards for multipoint communications which served as the basis for the rst cloud offerings of desktop conferencing, white board, and application sharing. He has led Bell Canada Emergis security products division, was Chief Information Security Ofcer for Manulife, and is currently Executive Director of Risk Management and Compliance for Ontario Lottery and Gaming. Jean Major, in 1985, began his career in the Ontario Public Service as a Policy Analyst and Economist at the Ministry of Housing. A few years later, he changed his career focus from economics to business regulation when he moved to the government department responsible for regulating a variety of industries such as real estate brokers, travel agents and motor vehicle dealers. Jean was rst introduced to the gaming industry in 1990 when he accepted a position as the manager responsible for charitable gaming in Ontario. While there, he led a team to restructure the regulatory framework for charitable gaming. This led to the introduction of new legislation which, for the rst time, regulated businesses and individuals who supplied goods or services to that industry. In 1993, through the Gaming Control Act, a Commission was formed which was responsible for regulating both the casino and charitable gaming industries. Jean was the rst Registrar appointed by Order-in-Council under this legislation. In 1995, Jean joined the Ontario Racing Commission as Executive Director and Chief Executive Ofcer. In this role, he was successful in effecting signicant changes to the regulatory framework governing horse racing through new legislation which also converted the Commission into a self-nancing agency. This provided the foundation for the Commission to set higher standards of conduct for the horse racing industry in Ontario. Jean was appointed Chief Executive Ofcer and Registrar of the Alcohol and Gaming Commission of Ontario in 2004. In this capacity Jean continues to lead signicant regulatory changes to the alcohol and gaming industries, including most recently the implementation of a new regulatory framework for government run lotteries.
Tom Marinelli is a 21 year veteran of the Ontario Lottery and Gaming Corporation (OLG), one of the largest organizations of its kind in North America, operating and managing lotteries, casinos and slot facilities. As Executive Vice President, Chief Transformation Ofcer and Chief Information Ofcer, Mr. Marinelli supports the President & Chief Executive Ofcer in the development of a new business model and business transformation plan. In addition, he leads the Corporate Project Governance, Charitable Gaming, iGaming and Information Technology functions critical to the success of OLG and its transformation. Mr. Marinelli was most recently Acting Chief Executive Ofcer of the OLG, accountable for ensuring the day-to-day operation and management of the organization. Under his leadership, the organization reached record revenues of $6.7 billion in 2010-2011. In addition, Mr. Marinelli played a key role in the development and launch of OLGs state-of-the-art Privacy-Protected Facial Recognition technology to enhance OLGs self-exclusion program. Previously, Mr. Marinelli served OLG in a number of other progressively senior positions. His prior positions included Chief Information Ofcer, Chief Technology Ofcer and Vice President, Gaming. Mr. Marinelli is a Professional Engineer and holds a Bachelor of Applied Science degree from the University of Waterloo. Brian McDonough has been the Director of Surveillance for Niagara Casinos since 1999. He has been working in casino surveillance for 18 years, during which he has had the opportunity to be part of four opening teams at Fallsview Casino Resort, Casino Niagara, Casino Windsor and the Northern Belle Riverboat. Brian believes the current focus in the Surveillance eld should be on creating a seamless integration between new digital recording equipment and the numerous resources of data that already exist within casino organizations. This includes Slots, Table Touch, POS, Cage and Access Control Systems. By having the ability to extract this data and marry it with corresponding video, Surveillance Monitor rooms have the ability to become much more proactive with their own investigations, as well as become a resource for the revenue generating departments within the Casino organization. Jim McLean is the Director of Gaming Solutions for Arrow Games/ Bazaar & Novelty in Canada. His experience and understanding of the gaming industry (both charitable and commercial) has enabled him to provide the market with some creative solutions and different game ideas for operators while thinking outside the box. Mr. McLean has been in the gaming industry for 23 years and has worked closely with many of the regulators, lottery organizations, charitable organizations and other interested parties to supply a means of support when developing specic product criteria which has enhanced their game experience. Recently, Mr. McLean has worked with sporting teams to introduce an interactive sweepstakes gaming experience in their home venues.
Peter McMahon has been the CEO of the Commercial Gaming Association of Ontario [CGAO] since it was formed in 2004. He has been the lead contact with OLG & AGCO on behalf of the Association and has been instrumental in driving a policy of partnership & engagement. As a result, all six (6) current E-Gaming sites are members of the Association. Prior to being at the CGAO, Peter was the Executive Director of the RGSO. During his time in that role he sought out and then built a more constructive partnership with the Charities and the Government partners, which managed to achieve some positive initiatives for the Sector. Peter McMahon is currently the President of the Non-Prot Ontario Bingo Development Fund [OBDF] that has been engaging in various initiatives to promote and support Charitable Gaming in the Province. Before moving into Association Management, Peter worked for the British company Rank Group PLC and held the position of General Manager-Operations in Canada, where the company had eight Bingo Centres in Ontario. Prior to his appointment in Canada he had held various operational positions at Rank in the United Kingdom. He has twenty seven years experience in the Gaming Industry in both Canada and the United Kingdom. Rob Moore has 20 years of experience in corporate communications, public affairs and business strategy. Rob is currently the Interim President & CEO of Canadian Business for Social Responsibility, an organization on which he has served as a Board Director since 2005. In addition to providing corporate reputation and public affairs advice to corporate clients, Rob is currently advising governments and seeking investment opportunities on behalf of private investors, in the emerging eld of transforming revenue generating public sector assets into signicantly more valuable private sector service delivery models. Most recently Rob was the Senior Vice President, Marketing, Communications and Stakeholder Relations at Ontario Lottery and Gaming Corporation (OLG). Rob led OLGs Strategic Business Review of Ontarios lottery and gaming industry on behalf of the Government of Ontario. Prior to joining OLG in 2008, Rob was the Senior Vice President of Communications at Loblaw Companies Ltd. From 1999 to 2006, Rob was the Vice President, Corporate Communications and Public Affairs at Hudsons Bay Company. Prior to these two corporate ofcer roles, Rob was the Director of Public Affairs, Canada, Edelman Public Relations Worldwide; Director of Communications and Press Secretary for the Mayor of the City of Toronto; Principal at the communications rm, Perkins Moore Associates; and a senior political aide to Federal Member of Parliament. Kelvin Morin is the Senior Product Consultant, Table Games for the Manitoba Lotteries Corporation and is President of MiniMax Gaming Incorporated. MiniMax specializes in game analysis, consulting & development. Mr. Morin has over 25 years experience in the gaming industry and has a diverse range of table game knowledge.
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James J. Murren became Chairman and CEO of MGM Resorts International in 2008, just as the global nancial crisis approached its crescendo. In the face of monumental challenges, he stabilized the company by rallying its 50,000 employees and leading a $3.8 billion nancing effort that pulled MGM back from the brink. Although well known in the nancial industry, Jims early interest was in art and urban studies, a passion which evolved during his undergraduate years at Trinity College, where he studied art history and urban planning. Murrens rst exposure to the nancial markets began when he joined the Wall Street rm of Cyrus J. Lawrence (CJL) as a securities analyst. He earned his Chartered Financial Analyst certication in 1991 and quickly rose through the ranks eventually becoming the youngest member of the companys board of directors in its 100+-year history. Murren had established himself as a leading analyst in the restaurant, hotel and gaming industries, engineering a pivotal recapitalization for client MGM Grand Inc. in 1996. His status as an innovative thinker and cuttingedge analyst was cemented when he served as a Managing Director and the Director of U.S. Equity Research for global banking giant Deutsche Bank. In 1998, Murren joined MGM Grand Inc. as CFO and a member of its board. He was the architect of $15 billion worth of acquisitions over the next seven years, transforming MGM into the largest gaming company in the world. In 1999, the board added President to his title, and he was promoted to Chief Operating Ofcer in 2007 . As COO, Murren had crafted an extensive reorganization of the company and imagined and inspired the development of CityCenter, which is now providing new jobs and careers for 12,000 men and women. One year prior to the historic opening of CityCenter, Murren was named Chairman and CEO of MGM Resorts. John Mack, Chairman and CEO of Morgan Stanley believes that Jims background and experience with nancial markets, management and operations has enabled him to provide exceptional leadership to MGM during an unprecedented period of turbulence in the economy and capital markets. A long-standing member of the Board of Directors of the American Gaming Association, Murren was elected as its Vice-Chairman in 2012. Murren is an active participant in a number of civic and non-prot organizations, including serving as a trustee of the University of Nevada, Las Vegas (UNLV). He was an original founder of the Nevada Cancer Institute, and is currently a member of its Board of Directors. He and his wife, Heather, have been married for 19 years. Mark Newton is widely recognized as a leading industry expert on electronic bingo and the regulations controlling it. Throughout his 14 year tenure with Video King Mr. Newton has presented at numerous trade shows including past Canadian Gaming, Bingo World and G2E conferences. Mr. Newton has contributed to the development of regulations in various charitable jurisdictions including Texas, Virginia, and Kentucky to name just a few. Marks assistance was of critical importance during the consultation process for the development of Technical Standards for the play of Class II games promulgated by the National Indian Gaming Commission. Paul Pellizzari is Director of Policy and Social Responsibility at OLG, and is leading the Responsible Gambling (RG) and Environment programs. Paul speaks regularly on a range of topics related to RG policy and program development, and is currently leading, through the Interprovincial Lottery Corporation, a national RG standards framework for Canadian gambling operators. Prior to joining OLG, he worked in public policy for the Province of Ontario, and as a research consultant and communications professional in the private sector at Noranda Inc, EthicScan Canada Ltd, and JWT (J. Walter Thompson). Paul is the author of two books and many articles on corporate social responsibility. He holds a Master of Arts (lUniversit de Montral), an Honours Bachelor of Arts (University of Toronto/Queens), and an Honours Bachelor of Commerce (Queens University). Rod Phillips is the President and Chief Executive Ofcer (P&CEO) of the Ontario Lottery and Gaming Corporation (OLG). Working with its Board of Directors and a newly streamlined executive suite, he is leading a modernization initiative which will transform the way lottery and gaming are delivered in Ontario, create thousands of jobs and increase OLGs nancial contribution
to the province. Rod was most recently P&CEO of Shepellfgi, one of North Americas leading providers of health and productivity solutions for employers and organizations. Under his leadership, Shepellfgi offered integrated services improving the health and productivity of eight million employees and their families from over 7 ,000 organizations in Canada, and 54 other countries. Prior to joining Shepellfgi, Rod was Chief of Staff to Mayor Mel Lastman during his rst term as the leader of the newly amalgamated City of Toronto from 1997 to 2000. Aside from being selected for various prestigious awards such as Canadas Top 40 Under 40 by the Caldwell Partners and the Globe and Mails Report on Business, Rod is the Founding Chair of the Centre for Addiction and Mental Healths Transforming Lives Gala. Rod is a graduate of the MBA program at Wilfrid Laurier University in Waterloo, and holds an Honours Bachelor of Arts in Political Science and Literature from the University of Western Ontario in London. David Pridmore currently acts as Director of Finance, Resort Casinos and Development, and is responsible for the nancial management of the Resort Casinos and development oversight of construction related projects. David has been with OLG for ten years and has worked within multiple areas of the business including the development of the Slots at Racetrack project and nancial planning for OLG operated facilities. David holds an MBA from the Rotman School of Business where he specialized in advanced investment analysis. Davids analytical and technical knowledge coupled with a business perspective has enabled him to methodically assess the organizations investment requirements and provide appropriate and accurate recommendations.
Derek Ramm spent over seven years as a federal ofcer with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), the Canadian governments nancial intelligence unit, prior to joining the Ontario Lottery and Gaming Corporation in September 2011. His primary responsibilities at FINTRAC included enforcing compliance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act at Canadian casinos and liaising with domestic and international law enforcement and intelligence agencies. Derek has frequently given seminars on the ght against money laundering and terrorist nancing, including presentations to the Ontario Police College and the U.S. Department of Homeland Security. Patrice Rodrigue is a Senior Legal Analyst with GamblingCompliance.com in London, UK. He has been closely involved in analysing regulatory trends in gaming in North America and Europe. Patrice wrote The Future of Internet Gaming: Canada(2010) and co-authored Market Barriers: European Internet Gaming(2009) and The Russian Federation - A Gaming Market About To Fold? (2008). Qualied as a lawyer in Canada and the UK, he holds law degrees from Oxford University and Universit Laval, Qubec. Tony Rosa has been involved in the Charitable Bingo industry since 1985 where he was General Manager of Brampton Bingo Country (now Rutherford Bingo). In 1989, he became Bingo Countrys Director of Operations and was initially responsible for nine bingo halls. At its peak, Tony was responsible for managing 63 Bingo Country halls operating in three different provinces - Ontario, Saskatchewan and British Columbia. Tony is currently the President and CEO of Community Gaming and Entertainment Group (CGEG) out of Windsor, Ontario. CGEG operates ve bingo centres in Windsor, two of which are under the Ontario Lottery and Gaming Corporations new Charitable Gaming and Bingo Revitalization program. CGEG employs over 300 people and operates 600 sessions per month serving over 400 charities. Tony utilizes CGEGs 28,000 person loyalty database to effectively reward customers and promote the business. Tony is on the Board of the Commercial Gaming Association of Ontario (CGAO) and Ontario Bingo Development Fund and is the Finance Ofcer for the CGAO. Troy Ross leads TRM Public Affairs, a consulting rm specializing in the Canadian gaming industry. He has represented casinos, equipment manufacturers, lottery and charitable gaming interests, and i-gaming providers. Troy has worked at the intersection of politics, gambling, and regulatory issues related to the industry for 17 years and is located in Toronto.
Richard E. Rotman, Professor, Media Studies, Humber College, is an experienced journalist and PR professional, with experience in the U.S., where he started his career, and in Canada, where he lives now. He operates the PR Writer consultancy, while teaching such courses as Media Relations, Social and Digital Media and Marketing Communications at Humber. He is an early adopter of technology and has brought this interest to involvement in social media and its effect on media relations. In his public relations career, Rotman has been the director of communications for Showcase and History television in Canada, and a senior executive at the international PR rms Hill and Knowlton and Ruder Finn. At Ruder Finn, he was a partner and general manager of the Chicago ofce and was Hill and Knowltons director of health care communications in Toronto. In addition, he has been VP-Investor Relations for a number of Bay Street communications rms. Bill Rutsey brings a wealth of industry expertise and hands-on experience to his role as chief executive of the Canadian Gaming Association (CGA). He has participated in gaming at the most senior levels from both the public and private sector perspectives for the past fteen years, including assisting in the creation of gaming policy and casino development in Ontario and Nova Scotia. As chief executive of the CGA, Mr. Rutsey is the national advocate for the gaming entertainment industry and responsible for positioning the association to address regulatory, political and educational issues affecting the industry. Dirk Schillebeeckx is the founder and President of Kodiak EntertainmentTM, a Canadian developer of social gaming solutions. Kodiak Gaming systems have been in daily operation since the mid 1990s in sites in Canada , the US and South America. A proven revenue generator, they provide gaming operators with a wide selection of traditional session, speed and strategic bingo games in addition to play on demand and skills games including tournament play. Dirk has served as a Senior Executive in high technology multinational corporations in the US, Canada and in Europe and serves on the board of directors of private and publicly traded high technology companies. Richard Schwar is the Ontario Charitable Gaming Associations Field Coordinator. Richard has been working in the charitable gaming industry for the past 20 years. As administrator for the Charitable Gaming Association of Sudbury, Richard is responsible for the nancial management and coordination of approximately 100 charities regarding the processes related to their bingo events. At the same time, he has been very involved in developing advertising and promotion initiatives for the Sudbury Bingo Centre. For the past nine years, Richard has been a part-time member of the Member Services team at OCGA, developing communications and assisting with members issues. He has taken on the role of Field Coordinator to assist with supporting charities and associations operating under the E-bingo model. Richard has extensive background in advertising and promotion, policies and standards, and administrative procedures for the bingo industry. Richard is also very versed in Customer Service having trained over 1700 volunteers at the local gaming centre as well as providing training for charities and volunteers in eGaming sites all across Ontario.
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SpEakEr BiograpHiEs
Nicky Senyard currently acts as Chief Executive Ofcer and co-founder of Income Access. She sets the companys strategic direction, serves as the public face of the company and acts as the chief decision maker. Over the course of a diverse 18year career in marketing and public relations, Nicky has proven to be a visionary entrepreneur and accomplished corporate leader. Her approach to the industry is founded on building strong relationships and providing marketing solutions that enable operators and afliates to build protable businesses. She has driven notable enterprise growth and protability every year since 2001. Well recognised and respected in the iGaming space, Nicky can often be found at industry conferences and events, where she represents the Income Access brand and leads seminars on best practices for afliate and online marketing. Colm Sevastopulo is the Head of B2B Operations at Paddy Power, a role that he has held since September 2009. Colm has worked at Paddy Power for 9 years, during which time he has held a number of roles. Prior to his current B2B role, Colm was Trading Room Operations Manager with responsibility for sportsbook risk management, event management and retail support. Colm was educated in Trinity College, Dublin where he received a B.A. in Science and an M. Sc. in Zoology. Cristina Smith is currently an Operational Excellence Consultant, for Operational Excellence within the Gaming Division of the Ontario Lottery and Gaming Corporation. She is a certied LEAN Six Sigma Black Belt practitioner and is responsible for leading Black Belt projects, coaching Green Belt and Yellow Belt candidates, as well as providing consultative support to OLGs Corporate teams such as Charitable Gaming and Corporate Marketing in various process improvement and design initiatives. She also currently manages OLGs Mystery Shop program and works closely with Customer Experience research which is used to drive various improvement initiatives. In addition to Gaming, Cristina has specialized in the eld of Quality and Continuous Improvement for 12 years in both the private and public sector with a focus on the service industry. She has an extensive background in Customer Experience, Leadership, Change Management and Project Management. Bruce Swann has more than 14 years experience working with marketing and CRM technologies, such as marketing automation, predictive analytics and marketing resource management, as well as interactive marketing disciplines like Web analytics, social media, mobile marketing and email marketing. At SAS, he works closely with prospects and customers in hospitality, sports and gaming to help design the optimal SAS Customer Intelligence platform, based on current and future business requirements. Prior to joining SAS, Swann was a Director of Interactive Solutions at Merkle and before that was Director of Solutions Consulting at Unica. He holds a Bachelor of Business Administration degree from the University of North Florida, majoring in marketing and management.
Don Taylor has been the Charity Coordinator of Paradise Charitable Gaming Association in Windsor since 2010. Don began his involvement with charitable gaming in 1992 as a volunteer. In 1994, he took on role of Charity Administrator role for Paradise Charitable Gaming Association and from 2007 to 2009 had dual responsibility as charity association administrator for both Paradise Charitable Gaming Association and Breakaway Charitable Gaming Association. Don is a retired teacher and principal with a BA and holds a Masters of Education. Kent Tong is the President and CEO of eQube Technology and Software Inc. Kent is a graduate of the University of Calgary with a Bachelors of Commerce and has over 13 years of experience in the eBingo business. Kent has direct, hands on experience in the implementation and development of eBingo systems, in Canada, UK, and the US. Through his travels he has seen the best and worst of bingo in places such as Brazil, Argentina, UK, Philippines, Panama, Mexico, Italy and of course North America. Kent and eQube bring world class technology to the bingo industry. Nina Uldal joined the Danish Gambling Authority in January 2012. From her 10 years of experience working in The Danish Lottery Danske Spil, Nina has a broad knowledge of the gambling market. As head of the IT division, Nina plays a key role in the surveillance of the Danish Gambling market. The Danish Gambling Authority is an independent body under the Ministry of
Taxation.
Paul van Eyk is a partner in the Consulting and Deals practice of PwC. Pauls primary focus is in providing advisory services to nancial institutions, government and companies with respect to crisis management and transactional support involving corporate restructurings, due diligences and forensics. Prior to joining PwC, Paul was a partner with another global accounting rm specializing in the same areas. Paul is a Chartered Accountant (CA) and has been recognized as a specialist in insolvency and restructuring (CA.CIRP) and investigative and forensic accounting (CA.IFA) by the Canadian Institute of Chartered Accountants. Paul is also a graduate of the University of Toronto Rotman School of Business, with a Diploma in Investigative and Forensic Accounting. Paul was also granted in 2008 from INSOL International the designation of Fellow of INSOL. Paul is also a licensed Trustee in Bankruptcy. Paul was the past recipient of the Jack Biddell Gold Medal for achieving the highest mark on the National Insolvency Exam. In 2003 Paul completed a research paper on the Examination of the Current and Future Challenges of Money Laundering Enforcement that is now included in the library archives at the University of Toronto for teaching and research purposes. Paul is a member of the Chartered Accountants of Ontario, Canadian Alliance for Investigative and Forensic Accounting, the Canadian Association of Chartered Insolvency and Restructuring Professionals and INSOL International.
Jason Walker is a Vice President in Ipsos Reids Lottery and Gaming Group. Jason has been in the research sector for over 13 years and dedicated to the gaming space for the last seven. He continually manages a variety of lottery and gaming research projects, both large and small and currently leads agency of record accounts with the Texas Lottery, Hoosier Lottery and AGLC. Jasons experience goes well beyond lottery as he also has extensive research experience in video lottery, casino, and Internet gaming. Jasons primary responsibility is to execute best in class research for his clients and provide them with the strategic information they require to make evidence based business decisions. Jason is well versed in collecting and reporting both quantitative and qualitative data. He has moderated 100+ focus groups on a variety of lottery and gaming topics. Lottery topics include (but are not limited to): online game concept testing, barriers to play, instant ticket testing, online terminal testing (among retailers) and automated ticket dispensers. Moreover, he has managed many quantitative research projects that include the use of complex analytic techniques such as discrete choice, conjoint, segmentation, TURF, Paired tradeoff and ConStruct. Over the years, Jason has conducted lottery and gaming research in over 15 countries. Jason has a MSc. from the University of Alberta. Lawrence G. Walters, Esq., operates Walters Law Group, www.GameAttorneys.com, which focuses on Gaming and Internet Law. Mr. Walters has practiced law in the United States for over 24 years, and advises clients involved with all aspects of the online gambling industry. His rm handles both transactional and litigation matters for online gaming clients throughout the world from small start-ups to large publicly-traded companies. In addition to his U.S. based practice, Mr. Walters is a candidate for admission to the Canadian Federation of Law Societies. He assists clients in both the U.S. and Canada, in regards to compliance with U.S. law. Mr. Walters has developed an international reputation on Internet gaming law issues, and often comments in the national print and television media on gambling-related issues. He has written extensively on the issue of online gambling advertising, including a yearly chapter in the widely-read Internet Gambling Report, several Law Review articles, and countless legal columns. Larry is a frequent spokesperson at gaming industry conferences and publishes a regular legal update column on www.GamblingLawUpdate.com. Patrick Watson has been advising the gaming industry on how to build effective online loyalty programs and interactive promotions since 1999 with Vancouver based company, SplashDot. SplashDot helps gaming clients create a continuous relationship with their valued players, guiding them back and forth between onsite and online, to provide immediate ROI, while preparing consumers to embrace the arrival of e-gaming. The company has created various online environments for their clients including the only two online gaming sites in North America: PlayNow in British Columbia and PlayShere in Atlantic Canada. Under Patricks management, SplashDot has grown to become the leader in its eld, working with 75% of Canadas gaming jurisdictions. Their clients include Ontario Lottery and Gaming, Atlantic Lottery, Western Canada Lottery, Great Canadian Gaming and other non-gaming organizations such as WestJet, Kraft and Bell Canada.
Kevin J. Weber is a partner in Dickinson Wright LLP who has practiced gaming law for his entire career. Mr. Weber is a prolic author and speaker on gaming regulatory law and Internet law as it relates to the gaming industry. Mr. Weber is a member of the International Masters of Gaming Law and has been recognized in Chambers Global as a pre-eminent expert in gaming law. In his practice, he guides clients through compliance issues with provincial gaming regulators, and provides opinions on all varieties of matters relating to the lawful operation of gaming and betting, both land-based and online. He also advises clients on business immigration matters, to facilitate cross-border human resources issues that arise in the context of multi-jurisdictional industries such as gaming. Jamie Wiebe, Ph.D. rst joined Responsible Gaming Council in 2000 as Director of Research, and then returned in 2009 as Director of the RGC Centre for the Advancement of Best Practices. In her role as director, Dr. Wiebe provides strategic direction for the Centre and guides the design, analysis and interpretation of projects. Her background includes owner and principal of Factz Research Inc. and research positions with the Addictions Foundation of Manitoba, Alberta Alcohol and Drug Abuse Commission and the Canadian Centre for Substance Abuse. Jamie has collaborated on a wide variety of responsible and problem gambling topics. Projects include youth, general population and older adult prevalence studies, longitudinal research following individuals with gambling problems, evaluation of prevention and treatment initiatives, examination of Internet gambling regulations, the development of an instrument to measure risky gambling among youth and examination of best practices in responsible gambling.
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2012 Canadian Gaming Summit WEM July

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2012 Canadian Gaming Summit WEM July

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Canadian Gaming Su

Where the Canadian Gaming Industry Meets

Annual 16 Event Annual 16 Event

June 11-13, 2012

Scotiabank Convention Centre Niagara Falls, Ontario

Annual Canadian Gaming Summit

Summit Platinum Sponsor

2012 CANADIAN GAMING SUMMIT SPONSORS

EVENTS OpENINg RECEpTION GALA RECEpTION FIRST NATION AWARDS

HOTEL KEY CARDS

DESSERT & COffEE

2 | Canadian Gaming Summit 2012

Bill Rutsey President & CEO, Canadian Gaming Association

WhERE ThE CANADIAN GAMINg INDUSTRY MEETS

Chuck Nervick Senior Vice President, MediaEdge Communications

TUESDAY, JUNE 12, 2012

MONDAY, JUNE 11, 2012

4 | Canadian Gaming Summit 2012

2:00pm-3:00pm Delegate Dessert & Coffee Sponsored by:

1:15pm-2:00pm Delegate Dessert & Coffee Sponsored by:

WEDNESDAY, JUNE 13, 2012

Room 201 Room 202 Room 203 Room 204

Room 201 Room 202 Room 203 Room 204

Room 201 Room 202 Room 203 Room 204

GEtting Around THE Summit

Hotel Key Cards Provided by:

Requests for Information

OpEning REcEption & AFtEr-partY

Exclusive Opportunity to Journey Behind the Falls!

JimmY BuFFEtts MargaritaViLLE Monday, June 11, 2012 9:00pm

10 | Canadian Gaming Summit 2012

MOST LIKELY TO SUCCEED

its the one you want!

PLEnariEs and KEYnotEs

TUESDAY, JUNE 12, 2012

TUESDAY, JUNE 12, 2012

WEDNESDAY, JUNE 13, 2012

CHaritabLE Gaming ConFErEncE

Charitable Gaming Conference Sponsors

14 | Canadian Gaming Summit 2012

WEDNESDAY, JUNE 13, 2012

Visit us at the Canadian Gaming Summit 2012, Booth #801

CorporatE SociaL rEsponsibiLitY

TUESDAY, JUNE 12, 2012

WEDNESDAY, JUNE 13, 2012

TUESDAY, JUNE 12, 2012

WEDNESDAY, JUNE 13, 2012

First Nations Gaming Second to None

Must be 19 years of age or older. License # 12 BAAGWATING COMMUNITY ASSOCIATION

TUESDAY, JUNE 12, 2012

20 | Canadian Gaming Summit 2012

WEDNESDAY, JUNE 13, 2012

MONDAY, JUNE 11, 2012

TUESDAY, JUNE 12, 2012

Your Favourite Casino Destinations!

Must be at least 19 years of age to enter the casinos.

22 | Canadian Gaming Summit 2012

LEgaL & REguLatorY

MONDAY, JUNE 11, 2012

TUESDAY, JUNE 12, 2012

Its gaming, re-mixed.

Its not just a game. Its an Aristocrat game. aristocratgaming.com

LEgaL & REguLatorY

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