Questionnaire for prospective E-commerce Company

Name of the Company: Date of Incorporation: Name of *o3i!tic! Head: Contact N1m4er: 'mai- Id: BookAdda.com Jan, 2011 Bh1pendra )hak1r 5611672708 )1rno/er: Head ffice Addre!!: Name of the Promoter: IN" #A$%A &'$(IC'& P() *)D, "+,,"ir!t "-oor,.o/ind Bha0an )1-!ida! &treet,An!ari $oad, Darya .an2, Ne0 De-hi+110002 9 Crore

1. What are the different product lines the company is offering? Book! 2. Price Range for different product lines minimum, maximum and average ( ith the !age of total order"? ;a3e of tota- order %a:. Cate3ory Name %in. Price A/3. Price %inim1m %a:im1 A/era3e Price m #onsumer and $lectronics %pparel and %ccessories &oo's $!. 200 $! 9000 $! 800 ,0; 20; 90; &eauty and Personal #are (ome and )urnishing &a*y Products (ealthcare +. What is the monthly order eight category minimum, maximum and average ( ith the !age of total order"? <ei3ht Cate3ory ;a3e of tota- order =month-y order> , -,, g ,.- 'g 2.- 'g ?00 3m =?0+60;> 2.- 'g -., 'g -., 'g 1,., 'g 1,., 'g -,., 'g -,., 'g 1,,., 'g .1,, 'g /. What is the percentage of #01 (#ash2on2 1elivery" to the total selling? a" 3ess than +,! *" +,! to /,! c" /,! to -,! d" 4reater than -,! 2 80; -. What is the percentage of return after use? a" 3ess than -! @e! *" -! to 1,! c" 1,! to 2,! d" 4reater than 2,! 5. What are the different reasons the customers give in case of return of product? 1amaged )unctional 9ssues 7uddenly decided didn8t ant (in case of #01" 6uality *et een perceived vs. actual

%rrived too late 0thers :. What is the percentage of refuse to accept? a" 3ess than 2 *" 2! to -! @e! c" -! to 1-! d" 4reater than 1-! ;. What is the average cost hich the company incur on Return of Product? $! ,0 A packet =1k3> <. What is the delivery time you guarantee for the different categories you sell? Cate3ory Name De-i/ery )ime Cate3ory Name #onsumer and $lectronics (ome and )urnishing %pparel and %ccessories &a*y Products &oo's 2+7 day! for -oca(ealthcare 4ook! %ore than 11 day! for imported 4ook! &eauty and Personal #are 1,. 0ther than the online presence, do you also have an offline store? No 11. #osting. Acti/ity Procurement cost (per 'g" Procurement cost (per piece" )or ard 3ogistics cost (per 'g" )or ard 3ogistics cost (per piece" 12. Who are the current 3ogistics service providers for the follo ing activities? Acti/ity Name *o3i!tic! &er/ice Pro/iderB! Name >endor to arehouse Warehouse to Warehouse Warehouse to #ustomers Arame: A DotCot #ustomers to Warehouse Arame: A DotCot 1+. Pricing 7tructure for the 37Ps ? @inimum #harges @inimum Weight %dditional eight sla* charges $! 19Apacket 900 3m $! 19A 900 3m #01 charges Return charges $! ,0A Co!t n-y co!t of %anpo0er Acti/ity #01 collection and accounting cost =otal 3ogistics spent (per 'g" =otal 3ogistics spent (per piece" Co!t $! 70Apacket ? -akhA ?000 piece! De-i/ery )ime

1/. What is the average eight per movement? B-1eDart mana3e! Co1rier Air >endor to arehouse Warehouse to Warehouse Warehouse to #ustomers 70; 70; #ustomers to Warehouse 1-. 3ogistics 7cope. <ei3ht Cate3ory =A/3. Dnit 0ei3ht> >endor to arehouse Warehouse to Warehouse Warehouse to #ustomers No. of !hipment!

&1rface 20;

&er/ice Pro/ider )ype =Co1rierA':pre!! Car3o>

?000A month

15. What are the arehouse reAuirements of the company?

a" 1o you reAuire temperature controlled Warehouses? 9f yes, hat is the range of temperature reAuired? No *" 1o you have your o n arehouses or you have outsourced them? 0n! their o0n 0areho1!e! c" 9s the company comforta*le having a arehouse on a shared *asis? d" What are the different locations here the company ants to have different arehouses? No !pecific -ocation 1:. (o is the company managing the out*ound logistics? a" (o is the movement happening *et een Warehouses to #onsumers (1irectly or through 1istri*ution #entres"? Di!tri41tion Centre! *" What is the technology used? c" %re temperature controlled vans reAuired? 1;. What is the mode of reverse logistics? 1<. What are your current reAuirements, in terms of logistics here =#9 can serve you? 9n*ound 3ogistics 9nventory @anagement 1istri*ution #antreB1istri*ution Reverse 3ogistics 0thers 2,. What are the activities, among the follo ing, you ould li'e to outsource or do it in2house? Acti/ity Name 1t!o1rceAIn+ho1!e Acti/ity Name 1t!o1rceAIn+ho1!e Warehouse Pac'aging Warehouse @anagement 1istri*ution 9nventory @anagement Reverse 3ogistics 21. What are the different parameters hich the company ill loo' for, if they go for outsourcing? 'ffecti/e co!tin3, time-y !er/ice WarehousesBWarehouse @anagement Pac'agingBCitingBDn*oxing )or ard 3ogistics

22. =he cost hich the company incurs on the follo ing? $xpense per piece Per 'g cost for 9nter Warehouse transfer $xpense per shipment Per 'g cost for Warehouse to 1# Per2piece delivery cost Per 'g delivery cost Per2piece #ash2on21elivery cost Per 'g #ash2on21elivery cost