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COMPETENCY BASED LEARNING MATERIAL

Sector:
TOURISM Qualification: NC LEVEL II Unit of Competency: DEVELOP ND UPD TE INDUSTR! "NO#LED$E Mo%ule Title: DEVELOPIN$ ND UPD TE INDUSTR! "NO#LED$E

Technical Education and Skills Develo !ent Autho"it# Ca!i$uin School o% A"ts and T"ades
Lumad, Mambajao, Camiguin

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

&O# TO USE T&IS COMPETENC! ' SED LE RNIN$ M TERI L "#$%om# &o &'# modu$# on DE&ELOPING AND 'PDATE IND'STRY (NO)LEDGE* ('i) modu$# %on&ain) &*aining ma&#*ia$) and a%&i+i&i#) ,o* -ou &o %om.$#&#/ ('# uni& o, %om.#&#n%- +DEVELOP ND UPD TE INDUSTR! "NO#LED$E, %on&ain) 0no1$#dg#, )0i$$) and a&&i&ud#) *#2ui*#d ,o* DEVELOPIN$ ND UPD TIN$ INDUSTR! "NO#LED$E * I& i) on# o, &'# Co*# Modu$#) a& National Ce"ti%icate -NC II. 3ou a*# *#2ui*#d &o go &'*oug' a )#*i#) o, $#a*ning a%&i+i&i#) in o*d#* &o %om.$#&# #a%' $#a*ning ou&%om# o, &'# modu$#/ In #a%' $#a*ning ou&%om# &'#*# a*# In,o*ma&ion S'##&), R#)ou*%# S'##&) and R#,#*#n%# Ma&#*ia$) ,o* ,u*&'#* *#ading &o '#$. -ou b#&&#* und#*)&and &'# *#2ui*#d a%&i+i&i#)/ Fo$$o1 &'#)# a%&i+i&i#) on -ou* o1n and an)1#* &'# )#$,4%'#%0 a& &'# #nd o, #a%' $#a*ning ou&%om#/ G#& &'# an)1#* 0#- ,*om -ou* in)&*u%&o* and %'#%0 -ou* 1o*0 'on#)&$-/ I, -ou 'a+# 2u#)&ion), .$#a)# don5& '#)i&a&# &o a)0 -ou* ,a%i$i&a&o* ,o* a))i)&an%#/ 3ou* ,a%i$i&a&o* 1i$$ a$1a-) b# a a+ai$ab$# &o a))i)& -ou du*ing &'# &*aining/

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

Reco$nition o% P"io" Lea"nin$ -RPL.


3ou ma- a$*#ad- 'a+# )om# o* mo)& o, &'# 0no1$#dg# and )0i$$) %o+#*#d in &'i) modu$# b#%au)# -ou 'a+#: b##n 1o*0ing ,o* )om# &im# a$*#ad- %om.$#&#d &*aining in &'i) a*#a/

I, -ou %an d#mon)&*a&# &o -ou* &*ain#* &'a& -ou a*# %om.#&#n& in a .a*&i%u$a* )0i$$ o* )0i$$), &a$0 &o 'im6'#* abou& 'a+ing &'#m ,o*ma$$- *#%ogni7#d )o -ou don8& 'a+# &o do &'# )am# &*aining again/ I, -ou 'a+# a 2ua$i,i%a&ion o* C#*&i,i%a&# o, Com.#&#n%- ,*om .*#+iou) &*aining), )'o1 i& &o -ou* &*ain#*/ I, &'# )0i$$) -ou a%2ui*#d a*# )&i$$ %u**#n& and *#$#+an& &o &'# uni&6) o, %om.#&#n%- &'#- ma- b#%om# .a*& o, &'# #+id#n%# -ou %an .*#)#n& ,o* R!L/ I, -ou a*# no& )u*# abou& &'# %u**#n%- o, -ou* )0i$$), di)%u)) &'i) 1i&' -ou* &*ain#*/ A& &'# #nd o, &'i) modu$# i) a Learners Diary/ 9)# &'i) dia*- &o *#%o*d im.o*&an& da&#), job) und#*&a0#n and o&'#* 1o*0.$a%# #+#n&) &'a& 1i$$ a))i)& -ou in .*o+iding ,u*&'#* d#&ai$) &o -ou* &*ain#* o* a))#))o*/ A Reco"d o% Achieve!ent i) a$)o .*o+id#d ,o* -ou* &*ain#* &o %om.$#&# on%# -ou %om.$#&# &'# modu$#/

('i) modu$# 1a) .*#.a*#d &o '#$. -ou a%'i#+# &'# *#2ui*#d %om.#&#n%-, in DEVELOP ND UPD TE INDUSTR! "NO#LED$E / ('i) 1i$$ b# &'# )ou*%# o, in,o*ma&ion ,o* -ou &o a%2ui*# 0no1$#dg# and )0i$$) in &'i) .a*&i%u$a* &*ad# ind#.#nd#n&$- and a& -ou* o1n .a%#, 1i&' minimum )u.#*+i)ion o* '#$. ,*om -ou* in)&*u%&o*/ In doing &'# a%&i+i&i#) &o %om.$#&# &'# *#2ui*#m#n&) o, &'i) modu$#, .$#a)# b# guid#d b- &'# ,o$$o1ing: (a$0 &o -ou* &*ain#* and ag*## on 'o1 -ou 1i$$ bo&' o*gani7# &'# (*aining o, &'i) uni&/ R#ad &'*oug' &'# modu$# %a*#,u$$-/ I& i) di+id#d in&o )#%&ion), 1'i%' %o+#* a$$ &'# )0i$$), and 0no1$#dg# -ou n##d &o )u%%#)),u$$- %om.$#&# &'i) modu$#/ "o*0 &'*oug' a$$ &'# in,o*ma&ion and %om.$#&# &'# a%&i+i&i#) in #a%' )#%&ion/ R#ad in,o*ma&ion )'##&) and %om.$#&# &'# )#$,4%'#%0/ Sugg#)&#d *#,#*#n%#) a*# in%$ud#d &o )u..$#m#n& &'# ma&#*ia$) .*o+id#d in &'i) modu$#/ Mo)& .*obab$- -ou* &*ain#* 1i$$ a$)o b# -ou* )u.#*+i)o* o* manag#*/ :#6)'# i) &'#*# &o )u..o*& -ou and )'o1 -ou &'# %o**#%& 1a- &o do &'ing)/ 3ou* &*ain#* 1i$$ &#$$ -ou abou& &'# im.o*&an& &'ing) -ou n##d &o %on)id#* 1'#n -ou a*# %om.$#&ing a%&i+i&i#) and i& i) im.o*&an& &'a& -ou $i)&#n and &a0# no&#)/ 3ou 1i$$ b# gi+#n .$#n&- o, o..o*&uni&- &o a)0 2u#)&ion) and .*a%&i%# on &'# job/ Ma0# )u*# -ou .*a%&i%# -ou* n#1 )0i$$) du*ing *#gu$a* 1o*0 )'i,&)/ ('i) 1a- -ou 1i$$ im.*o+# bo&' -ou* ).##d and m#mo*- and a$)o -ou* %on,id#n%#/ (a$0 &o mo*# #;.#*i#n%# 1o*0ma&#) and a)0 ,o* &'#i* guidan%#/ 9)# &'# )#$,4%'#%0 2u#)&ion) a& &'# #nd o, #a%' )#%&ion &o &#)& -ou* o1n .*og*#))/ "'#n -ou a*# *#ad-, a)0 -ou* &*ain#* &o 1a&%' -ou .#*,o*m &'# a%&i+i&i#) ou&$in#d in &'i) modu$#/ A) -ou 1o*0 &'*oug' &'# a%&i+i&i#), a)0 ,o* 1*i&&#n ,##dba%0 on -ou* .*og*#))/ 3ou* &*ain#* 0##.) ,##dba%06 .*#4a))#))m#n& *#.o*&) ,o* &'i) *#a)on/ "'#n -ou 'a+# )u%%#)),u$$- %om.$#&#d #a%' #$#m#n&, a)0 -ou* &*ain#* &o ma*0 on &'# *#.o*&) &'a& -ou a*# *#ad- ,o* a))#))m#n&/ :

: FO O D AN D BE VE RA GE SE RV IC E( NC 2

!R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

"'#n -ou 'a+# %om.$#&#d &'i) modu$# (o* )#+#*a$ modu$#) , and ,##$ %on,id#n& &'a& -ou 'a+# 'ad )u,,i%i#n& .*a%&i%#, -ou* &*ain#* 1i$$ a**ang# an A..oin&m#n& 1i&' *#gi)&#*#d a))#))o* &o a))#)) -ou/ ('# *#)u$&) o, -ou* a))#))m#n& 1i$$ b# *#%o*d#d in -ou* %om.#&#n%- A%'i#+#m#n& R#%o*d/

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

<9ALIFICA(ION : NC L#+#$ II 9NI( OF COM!E(ENC3 : DE&ELOP AND 'PDATE IND'STRY (NO)LEDGE MOD9LE (I(LE : DE&ELOPING AND 'PDATING IND'STRY (NO)LEDGE IN(ROD9C(ION NOMINAL D9RA(ION : ('i) modu$# %o+#*) &'# 0no1$#dg#, )0i$$) = a&&i&ud#) in .*omo&ing %a*##* g*o1&' and ad+an%#m#n& : >> :RS

LEARNING O9(COMES : 9.on %om.$#&ion o, &'i) modu$#, &'# &*ain##6 )&ud#n& mu)& b# ab$# &o: ?/ Id#n&i,- and a%%#)) 0#- )ou*%#) o, in,o*ma&ion on &'# indu)&*2/ A%%#)), a..$- and )'a*# indu)&*- in,o*ma&ion @/ 9.da&# %on&inuou)$- *#$#+an& indu)&*- 0no1$#dg# ASSESSMEN( CRI(ERIA: ?/? Sou*%#) o, in,o*ma&ion on &'# indu)&*- a*# %o**#%&$- id#n&i,i#d and a%%#))#d/ ?/2 In,o*ma&ion &o a))i)& #,,#%&i+# 1o*0 .#*,o*man%# i) ob&ain#d in $in# 1i&' job *#2ui*#m#n&) ?/@ S.#%i,i% in,o*ma&ion on )#%&o* o, 1o*0 i) a%%#))#d and u.da&#d ?/> Indu)&*- in,o*ma&ion i) %o**#%&$- a..$i#d &o da-4&o4da- 1o*0 a%&i+i&i#) 2/? In,o*ma$ and6o* ,o*ma$ *#)#a*%' i) u)#d &o u.da&# g#n#*a$ 0no1$#dg# o, indu)&*2/2 9.da&#d 0no1$#dg# i) )'a*#d 1i&' %u)&om#*) and %o$$#agu#) a) a..*o.*ia&# and in%o*.o*a&#d in&o da-4&o4da- 1o*0ing a%&i+i&i#) :

: FO O D AN D BE VE RA GE SE RV IC E( NC 2

!R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

!RE RE<9ISE(E: B#,o*# -ou &a%0$# &'i) modu$# -ou mu)& %om.$#&# ,i*)& &'# modu$# on: Ba)i% (oo$ Com.#&#n%i#)

<ua$i,i%a&ion 9ni& o, Com.#&#n%-

: NC II : DE&ELOP AND 'PDATE IND'STRY

(NO)LEDGE
Modu$# (i&$# : DE&ELOPING AND 'PDATING IND'STRY

(NO)LEDGE
L#a*ning Ou&%om#) A ? A))#))m#n& C*i&#*ia : Id#n&i,- and a%%#)) 0#- )ou*%#) o, in,o*ma&ion on &'# indu)&*: L#a*ning Ma&#*ia$) Bno1$#dg# : Sou*%#) o, in,o*ma&ion on &'# indu)&*In,o*ma&ion &o a))i)& #,,#%&i+# 1o*0 .#*,o*man%# CBLM on D#+#$o. and 9.da&# Indu)&*R#$a&#d *#ading ma&#*ia$) E2ui.m#n& : Simu$a&#d $abo*a&o*- *oom E$#%&*oni% $#a*ning d#+i%# Com.u&#* (#$#+i)ion and +id#o )#& :

: FO O D AN D BE VE RA GE SE RV IC E( NC 2

Ma&#*ia$)6)u..$i#)

!R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

LE RNIN$ E(PERIENCES ) CTIVITIES


Lea"nin$ Outco!e / 0 Identi%# and access ke# sou"ces o% in%o"!ation on the indust"# Lea"nin$ Activities S ecial Inst"uctions A*# -ou *#ad- &o .#*,o*m &'i) a%&i+i&-C I, *#ad-, &a0# -ou* &im# and b# )u*# &o ob)#*+# &'# )&anda*d .*o%#du*#) in a$$ -ou* a%&i+i&i#)/ ?/ R#ad in,o*ma&ion )'##& ? 2/ R#ad in,o*ma&ion )'##& 2 @/ An)1#*: )#$, C'#%0 &o a))#)) -ou* 0no1$#dg# >/ R#,#*) &o Mod#$ An)1#* AD ,o* &'# %o**#%& an)1#* o, )#$, %'#%0/ :

: FO O D AN D BE VE RA GE SE RV IC E( NC 2

!R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

INFORMATION SHEET 1-LO# 1


Sou"ces o% In%o"!ation on the Indust"#

WHAT IS MEDIA?
www.LXTmedia.com
Media (&'# .$u*a$ o, Em#diumE 4 *#,#**ing &o &'o)# o*gani7#d m#an) o, di))#mina&ion o, ,a%&, o.inion, #n&#*&ainm#n&, and o&'#* in,o*ma&ion, )u%' a) newspapers, magazines, banners and billboards, cinema films, radio, television, &'# World Wide Web, billboards, books, CDs, DVDs, videocassettes, computer games and o&'#* ,o*m) o, publishing/ T# es o% Media a* Mass Media 4 i) main$- u)#d b- a%ad#mi%) and m#dia4.*o,#))iona$)/ "'#n m#mb#*) o, &'# g#n#*a$ .ub$i% *#,#* &o E&'# m#diaE &'#- a*# u)ua$$- *#,#**ing &o &'# ma)) m#dia, o* &o &'# news media/ Som#&im#) ma)) m#dia (and &'# n#1) m#dia in .a*&i%u$a* a*# *#,#**#d &o a) &'# Ecorporate mediaE/ b. Mainstream Media 1 in%$ud#) ou&$#&) &'a& a*# in 'a*mon- 1i&' &'# .*#+ai$ing di*#%&ion o, in,$u#n%# in &'# c ulture a& $a*g#/ c* Co" o"ate Media 4 i) o,&#n u)#d b- leftist m#dia %*i&i%) &o im.$- &'a& &'# main)&*#am m#dia a*# &'#m)#$+#) %om.o)#d o, $a*g# mu$&ina&iona$ %o*.o*a&ion), and .*omo&# &'o)# in&#*#)&) ()## #/g/, Fairness and Accurac in !eportingF "erman and Chomsk #s EA $ropaganda ModelE /

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

"istor
Du*ing &'# 2G&' %#n&u*-, &'# g*o1&' o, ma)) m#dia 1a) d*i+#n b- technolog &'a& a$$o1#d &'# ma))i+# du.$i%a&ion o, ma&#*ia$/ !'-)i%a$ du.$i%a&ion &#%'no$ogi#) )u%' a) printing, record pressing and film duplication a$$o1#d &'# du.$i%a&ion o, boo0), n#1).a.#*) and mo+i#) a& $o1 .*i%#) &o 'ug# audi#n%#)/ !adio and television a$$o1#d &'# #$#%&*oni% du.$i%a&ion o, in,o*ma&ion ,o* &'# ,i*)& &im#/ Ma)) m#dia 'ad &'# #%onomi%) o, $in#a* *#.$i%a&ion: a )ing$# 1o*0 %ou$d ma0# mon#- proportional &o &'# numb#* o, %o.i#) )o$d, and a) +o$um#) 1#n& u., uni&) %o)&) 1#n& do1n, in%*#a)ing .*o,i& ma*gin) ,u*&'#*/ Va)& ,o*&un#) 1#*# &o b# mad# in ma)) m#dia/ In a d#mo%*a&i% )o%i#&-, ind#.#nd#n& m#dia )#*+# &o #du%a&# &'# .ub$i%6#$#%&o*a&# abou& i))u#) *#ga*ding go+#*nm#n& and %o*.o*a&# #n&i&i#) ()## Mass media and public opinion / Som# %on)id#* &'# concentration of media ownership &o b# a g*a+# &'*#a& &o d#mo%*a%-/

%imeline
?>D@: &ohnannes 'utenberg .*in&) the (ible, u)ing 'i) .*in&ing .*#)), u)'#*ing in &'# !enaissance ?H2D: )ic*phore )i*pce &a0#) &'# ,i*)& .#*man#n& photograph ?H@G: %elegraph i) ind#.#nd#n&$- d#+#$o.#d in +ngland and &'# ,nited -tates/ ?HIJ: Fi*)& telephone %a$$ mad# b- Ale.ander 'raham (ell ?HIH: %homas Alva +dison .a&#n&) &'# phonograph ?HKG: Fi*)& /uke bo. in -an Francisco#s !a$ai) Ro-a$ Sa$oon/ ?HKG: (#$#.'on# 1i*#) a*# in)&a$$#d in Manhattan/ ?HKD: Cin#ma&og*a.' in+#n&#d b- Auguste and 0ouis 0umiere ?HKJ: :o$$#*i&' ,ound) &'# (abu$a&ing Ma%'in# Co/ I& 1i$$ b#%om# 1(M in ?K2>/ ?HKH: 0oudspeaker i) in+#n&#d/ ?KGJ: %he -tor of the 2ell 'ang ,*om Au)&*a$ia i) 1o*$d8) ,i*)& ,#a&u*# $#ng&' ,i$m/ ?KGK: !M- !epublic, a .a$a&ia$ "'i&# S&a* .a))#ng#* $in#*, u)#) &'# Ma*%oni "i*#$#)) ,o* a di)&*#)) a& )#a/ S'# 'ad b##n in a %o$$i)ion/ ('i) i) &'# ,i*)& Eb*#a0ing n#1)E ma)) m#dia #+#n&/ ?K?2: Air mail b#gin) ?K?@: Edi)on &*an),#*) ,*om %-$ind#* *#%o*ding) &o mo*# #a)i$- *#.*odu%ib$# di)%) ?K?@: ('# .o*&ab$# .'onog*a.' i) manu,a%&u*#d/ ?K?D: Radio&#$#.'on# %a**i#) +oi%# ,*om Vi*ginia &o &'# +iffel %ower ?K?J: (unab$# radios in+#n&#d/ ?K?K: -hort3wave *adio i) in+#n&#d/ ?K2G: 2D2A4AM in $ittsburgh, 9ni&#d S&a&#), b#%oming &'# 1o*$d8) ,i*)& %omm#*%ia$ *adio )&a&ion/ ?K22: ((C i) ,o*m#d and b*oad%a)&ing &o London/ ?K2>: BDBA %*#a&#d a )'o*&41a+# *adio &*an)mi&&#*/ ?K2D: ((C b*oad%a)&ing &o &'# majo*i&- o, &'# ,2/ ?K2J: )(C i) ,o*m#d ?K2I: %he &azz -inger: ('# ,i*)& mo&ion .i%&u*# 1i&' )ound) d#bu&) ?K2I: $hilo %a lor Farnsworth d#bu&) &'# ,i*)& #$#%&*oni% television )-)&#m ?K2H: ('# (#$#&-.# 1a) in&*odu%#d/ ?K@@: +dwin Armstrong in+#n&) FM Radio ?K@>: :a$, o, &'# 'om#) in &'# 9/S/ 'a+# *adio)/ ?K@D: Fi*)& &#$#.'on# %a$$ mad# a*ound &'# 1o*$d/ ?K@J: ((C o.#n#d 1o*$d8) ,i*)& *#gu$a* (&'#n d#,in#d a) a& $#a)& 2GG $in#) 'ig' d#,ini&ion &#$#+i)ion )#*+i%#/ ?K@H: %he War of the Worlds i) b*oad%a)& on 4ctober 56, %au)ing ma)) '-)&#*ia/ ?K@K: Western ,nion in&*odu%#) %oa)&4&o4%oa)& fa. )#*+i%#/ ?K@K: R#gu$a* #$#%&*oni% &#$#+i)ion b*oad%a)&) b#gin in &'# 9/S/ ?K@K: ('# 1i*# *#%o*d#* i) in+#n&#d in &'# 9/S/ ?K>G: ('# ,i*)& %omm#*%ia$ &#$#+i)ion )&a&ion, "NB( (no1 W)(C3%V 6N#1 3o*0 )ign) on &'# ai* ?KD?: ('# ,i*)& %o$o* &#$#+i)ion) go on )a$# ?KDI: -putnik i) $aun%'#d and )#nd) ba%0 )igna$) ,*om near earth orbit ?KDK: L#*o; ma0#) &'# ,i*)& %o.i#* ?KJG: +cho 1, a 9/S/ ba$$oon in o*bi&, *#,$#%&) *adio )igna$) &o Ea*&'/ ?KJ2: %elstar )a&#$$i&# &*an)mi&) an imag# a%*o)) &'# A&$an&i%/ ?KJ@: Audio cassette i) in+#n&#d in &'# )etherlands/ ?KJ@: Martin 0uther 2ing gi+#) EI 'a+# a d*#amE ).##%'/ ?KJD: Vietnam War b#%om#) ,i*)& 1a* &o b# &#$#+i)#d/ ?KJI: N#1).a.#*), maga7in#) )&a*& &o digi&i7# .*odu%&ion/ ?KJK: Man8) ,i*)& landing on the moon i) b*oad%a)& &o JGG mi$$ion .#o.$# a*ound &'# g$ob#/ ?KIG): A!$A)+% , .*og#ni&o* &o &'# internet d#+#$o.#d

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

?KI?: 1ntel d#bu&) &'# microprocessor ?KI2: $ong b#%om#) &'# ,i*)& +id#o gam# &o 1in 1id#).*#ad .o.u$a*i&-/ ?KIJ: &VC in&*odu%#) V"- +id#o&a.# 4 b#%om#) &'# )&anda*d %on)um#* ,o*ma& in &'# ?KHG) = ?KKG)/ ?KHG: C)) $aun%'#) ?KHG: N#1 3o*0 (im#), "a$$ S&*##& Mou*na$, Do1 Mon#) .u& n#1) da&aba)# on$in#/ ?KH?: ('# $a.&o. %om.u&#* i) in&*odu%#d b- (and-/ ?KH@: Cellular .'on#) b#gin &o a..#a* ?KH>: A..$# Ma%in&o)' i) in&*odu%#d/ ?KHD: !a-4.#*4+i#1 %'ann#$) o.#n ,o* bu)in#))/ ?KK?: World3Wide Web (""" .ub$i%$- *#$#a)#d b- %im (erners30ee a& C+!)/ ?KK@: CERN announ%#) &'a& &'# """ 1i$$ b# ,*## ,o* an-on# &o u)#/ ?KKD: ('# in&#*n#& g*o1) #;.on#n&ia$$?KKJ: Fi*)& DVD .$a-#*) and di)%) a*# a+ai$ab$# in Ma.an/ %wister i) &'# ,i*)& ,i$m on DVD/

$urposes
Ma)) m#dia %an b# u)#d ,o* +a*iou) .u*.o)#): Advocac , bo&' ,o* bu)in#)) and )o%ia$ %on%#*n)/ ('i) %an in%$ud# advertising, marketing, propaganda, public relations, and political %ommuni%a&ion/ +nrichment and education, )u%' a) literature/ +ntertainment, &*adi&iona$$- &'*oug' .#*,o*man%#) o, acting, music, and sports, a$ong 1i&' $ig'& *#adingF )in%# &'# $a&# 2G&' %#n&u*- a$)o &'*oug' video and computer games/ &ournalism/ $ublic service announcements/

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&ournalism
&ournalism i) a di)%i.$in# o, %o$$#%&ing, ana$-7ing, +#*i,-ing, and .*#)#n&ing information *#ga*ding current events, trends, i))u#) and people/ ('o)# 1'o .*a%&i%# jou*na$i)m a*# 0no1n a) /ournalists/

$ublic relations
$ublic relations i) &'# a*& and )%i#n%# o, managing %ommuni%a&ion b#&1##n an o*gani7a&ion and i&) 0#- .ub$i%) &o bui$d, manag# and )u)&ain i&) .o)i&i+# imag#/ E;am.$#) in%$ud#: Co*.o*a&ion) u)# ma*0#&ing .ub$i% *#$a&ion) (M!R 4 (-.i%a$$-, &'#- )u..o*& )a$#) in &'# )'o*& and $ong &#*m, #)&ab$i)'ing and bu*ni)'ing &'# %o*.o*a&ion8) b*anding ,o* a )&*ong, ongoing ma*0#&/ Co*.o*a&ion) a$)o u)# .ub$i%4*#$a&ion) a) a +#'i%$# 4 &'#- ma- u)# .ub$i% *#$a&ion) &o .o*&*a- &'#m)#$+#) a) #n$ig'&#n#d #m.$o-#*), in )u..o*& o, 'uman4*#)ou*%#) *#%*ui&ing .*og*am)/ Non4.*o,i& o*gani7a&ion) 4 in%$uding )%'oo$) and uni+#*)i&i#), 'o).i&a$), and 'uman and )o%ia$ )#*+i%# ag#n%i#), u)# .ub$i% *#$a&ion) in )u..o*& o, a1a*#n#)) .*og*am), ,und4 *ai)ing .*og*am), )&a,, *#%*ui&ing, and &o in%*#a)# .a&*onag# o, &'#i* )#*+i%#)/ !o$i&i%ian) u)# .ub$i% *#$a&ion) &o a&&*a%& +o&#) and *ai)# mon#-, and, 1'#n )u%%#)),u$ a& &'# ba$$o& bo;, &o .*omo&# and d#,#nd &'#i* )#*+i%# in o,,i%#, 1i&' an #-# &o &'# n#;& #$#%&ion o*, a& %a*##*5) #nd, &o &'#i* $#ga%-/

Forms
E$#%&*oni% m#dia and .*in& m#dia in%$ud#: (roadcasting, in &'# na**o1 )#n)#, ,o* radio and television/ Va*iou) &-.#) o, discs o* tape/ In &'# 2G&' %#n&u*-, &'#)# 1#*# main$- u)#d ,o* music/ Video and computer u)#) ,o$$o1#d/ Film, mo)& o,&#n u)#d ,o* #n&#*&ainm#n&, bu& a$)o ,o* documentaries/ 1nternet, 1'i%' 'a) man- u)#) and .*#)#n&) bo&' o..o*&uni&i#) and %'a$$#ng#)/ (logs and podcasts, )u%' a) news, music, .*#4*#%o*d#d speech and video $ublishing, in &'# na**o1 )#n)#, m#aning on .a.#*, main$- +ia books, magazines, and newspapers/ Computer games, 1'i%' 'a+# d#+#$o.#d in&o a ma)) ,o*m o, m#dia )in%# d#+i%#) )u%' a) &'# $la -tation 7 , 8bo., and &'# 'ame Cube b*oad#n#d &'#i* u)#/

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(roadcasting
(roadcasting i) &'# distribution o, audio and6o* video signals (.*og*am) &o a numb#* o, *#%i.i#n&) (E$i)&#n#*)E o* E+i#1#*)E &'a& b#$ong &o a $a*g# g*ou./ ('i) g*ou. ma- b# &'# .ub$i% in g#n#*a$, o* a *#$a&i+#$- $a*g# audi#n%# 1i&'in &'# .ub$i%/ ('u), an 1nternet %'ann#$ ma- di)&*ibu&# &#;& o* mu)i% 1o*$d41id#, 1'i$# a public address )-)&#m in (,o* #;am.$# a 1o*0.$a%# ma- b*oad%a)& +#*- $imi&#d ad hoc soundbites &o a )ma$$ .o.u$a&ion 1i&'in i&) *ang#/

Film
Film i) a &#*m &'a& #n%om.a))#) mo&ion .i%&u*#) a) indi+idua$ .*oj#%&), a) 1#$$ a) &'# ,i#$d in g#n#*a$/ ('# o*igin o, &'# nam# %om#) ,*om &'# ,a%& &'a& photographic film (a$)o %a$$#d filmstock 'a) 'i)&o*i%a$$- b##n &'# .*ima*- medium ,o* *#%o*ding and di).$a-ing mo&ion .i%&u*#)/ Fi$m) a*# .*odu%#d b- recording .#o.$# and obj#%&) 1i&' cameras, o* b- %*#a&ing &'#m u)ing animation &#%'ni2u#) and6o* special effects/

1nternet
('# 1nternet (a$)o 0no1n )im.$- a) E&'# N#&E %an b# b*i#,$- und#*)&ood a) Ea n#&1o*0 o, n#&1o*0)E/ S.#%i,i%a$$-, i& i) &'# 1o*$d1id#, .ub$i%$- a%%#))ib$# n#&1o*0 o, in&#*%onn#%&#d computer networks &'a& &*an)mi& data b- packet switching u)ing &'# )&anda*d 1nternet $rotocol (I! / I& %on)i)&) o, mi$$ion) o, )ma$$#* dom#)&i%, a%ad#mi%, bu)in#)), and go+#*nm#n&a$ n#&1o*0), 1'i%' &og#&'#* %a**- +a*iou) information and )#*+i%#), )u%' a) electronic mail, online chat, file &*an),#*, and &'# in&#*$in0#d Web pages and o&'#* do%um#n&) o, &'# World Wide Web/ Con&*a*- &o )om# %ommon u)ag#, &'# In&#*n#& and &'# World Wide Web a*# no& )-non-mou): &'# Inte"net i) a %o$$#%&ion o, in&#*%onn#%&#d %om.u&#* n#&1o*0), $in0#d bcopper 1i*#), fiber3optic %ab$#), wireless %onn#%&ion) #&%/F &'# )e2 i) a %o$$#%&ion o, in&#*%onn#%&#d do%um#n&), $in0#d b- h perlinks and ,!0s/ ('# "o*$d "id# "#b i) a%%#))ib$# +ia &'# In&#*n#&, a$ong 1i&' man- o&'#* )#*+i%#) in%$uding e3mail, file sharing.

$ublishing
$ublishing i) &'# indu)&*- %on%#*n#d 1i&' &'# .*odu%&ion o, literature o* information &'# a%&i+i&- o, ma0ing in,o*ma&ion a+ai$ab$# ,o* .ub$i% +i#1/ In )om# %a)#), au&'o*) mab# &'#i* o1n .ub$i)'#*)/ (*adi&iona$$-, &'# &#*m *#,#*) &o &'# di)&*ibu&ion o, .*in&#d 1o*0) )u%' a) books and newspapers/ "i&' &'# ad+#n& o, digi&a$ in,o*ma&ion )-)&#m) and &'# 1nternet, &'# )%o.# o, .ub$i)'ing 'a) #;.and#d &o in%$ud# websites, blogs, and &'# $i0#/

(ook
A book i) a %o$$#%&ion o, )'##&) o, paper, parchment o* o&'#* ma&#*ia$ 1i&' a .i#%# o, &#;& 1*i&&#n on &'#m, bound &og#&'#* a$ong on# #dg# 1i&'in %o+#*)/

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Magazine
A magazine i) a .#*iodi%a$ publication %on&aining a +a*i#&- o, a*&i%$#), g#n#*a$$,inan%#d b- advertising and6o* .u*%'a)# b- *#ad#*)/ Maga7in#) a*# &-.i%a$$- .ub$i)'#d weekl , biweekl , monthl , bimonthl o* 9uarterl , 1i&' a date on the cover &'a& i) in ad+an%# o, &'# da&# i& i) a%&ua$$- .ub$i)'#d/ ('#- a*# o,&#n .*in&#d in %o$o* on %oa&#d .a.#*, and a*# bound 1i&' a soft cover/ Maga7in#) ,a$$ in&o &1o b*oad %a&#go*i#): %on)um#* maga7in#) and bu)in#)) maga7in#) Maga7in#) %an b# %$a))i,i#d a): G#n#*a$ in&#*#)& maga7in#) (#/g/ Frontline, 1ndia %oda , %he Week, #&% S.#%ia$ in&#*#)& maga7in#) (1om#n8), ).o*&), bu)in#)), scuba diving, #&%

)ewspaper
A newspaper i) a publication %on&aining n#1) and in,o*ma&ion and ad+#*&i)ing, u)ua$$.*in&#d on $o14%o)& .a.#* %a$$#d newsprint/ I& ma- b# g#n#*a$ o* ).#%ia$ in&#*#)&, mo)& o,&#n .ub$i)'#d dai$- o* 1##0$-/ ('# ,i*)& .*in&#d n#1).a.#* 1a) .ub$i)'#d in :;6<, and &'# ,o*m 'a) &'*i+#d #+#n in &'# ,a%# o, %om.#&i&ion ,*om &#%'no$ogi#) )u%' a) *adio and &#$#+i)ion/ R#%#n& d#+#$o.m#n&) on &'# In&#*n#& a*# .o)ing majo* &'*#a&) &o i&) bu)in#)) mod#$, 'o1#+#*/

-oftware publishing
A software publisher i) a publishing compan in &'# software industr b#&1##n &'# developer and &'# distributor/ So,&1a*# .ub$i)'#*) o,&#n $i%#n)# )o,&1a*# ,*om d#+#$o.#*) 1i&' ).#%i,i% $imi&a&ion), )u%' a) a &im# $imi& o* g#og*a.'i%a$ *#gion/ ('# &#*m) o, $i%#n)ing +a*- #no*mou)$-, and a*# &-.i%a$$- )#%*#&/ D#+#$o.#*) ma- u)# .ub$i)'#*) &o *#a%' $a*g#* o* ,o*#ign ma*0#&), o* &o a+oid ,o%u)ing on ma*0#&ing/ O* .ub$i)'#*) ma- u)# d#+#$o.#*) &o %*#a&# )o,&1a*# &o m##& a ma*0#& n##d &'a& &'# .ub$i)'#* 'a) id#n&i,i#d/

Video and computer games


)amco8) $ac3Man 1a) a 'i&, and b#%am# a %u$&u*a$ .'#nom#non/ ('# gam# ).a1n#d m#*%'andi)#, a cartoon series and pop songs, and 1a) on# o, &'# mo)& '#a+i$%$on#d +id#o gam#) o, a$$4&im#/ A %om.u&#* gam# i) a computer4%on&*o$$#d gam#/ A +id#o gam# i) a %om.u&#* gam# 1'#*# a +id#o di).$a- )u%' a) a monitor o* television i) &'# .*ima*- ,##dba%0 d#+i%#/ ('# &#*m E%om.u&#* gam#E a$)o in%$ud#) gam#) 1'i%' di).$a- on$- &#;& (and 1'i%' %an &'#*#,o*# &'#o*#&i%a$$- b# .$a-#d on a telet pewriter o* 1'i%' u)# o&'#* m#&'od), )u%' a) )ound o* +ib*a&ion/ ('#*# a$1a-) mu)& a$)o b# )om# )o*& o, input device, u)ua$$- in &'# ,o*m o, button=/o stick %ombina&ion) (on a*%ad# gam#) , a ke board = mouse6trackball %ombina&ion (%om.u&#* gam#) , o* a controller (console gam#) , o* a %ombina&ion o, an- o, &'# abo+#/ In %ommon u)ag#, a E%om.u&#* gam#E o* a E$C gameE *#,#*) &o a gam# &'a& i) .$a-#d on a personal computer/ EConsole gameE *#,#*) &o on# &'a& i) .$a-#d on a d#+i%# ).#%i,i%a$$- d#)ign#d ,o* &'# u)# o, )u%', 1'i$# in&#*,a%ing 1i&' a )&anda*d television )#&/ EVid#o gam#E (o* E+id#ogam#E 'a) #+o$+#d in&o a %a&%'a$$ .'*a)# &'a& #n%om.a))#) &'# a,o*#m#n&ion#d a$ong 1i&' an- gam# mad# ,o* an- o&'#* d#+i%#, in%$uding, bu& no& $imi&#d &o, mobile phones, $DAs, ad+an%#d calculators, #&%/ LL( M#dia !*#)) In,o*ma&ion

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INFORMATION 2- LO# 1
IND9S(R3 INFORMA(ION SO9RCES
Indust"ies a*# g*ou.) o, %om.ani#) &'a& )#$$ &'# )am# .*odu%&) o* )#*+i%#)/ Fo* #;am.$#, %om.ani#) )u%' a) G#n#*a$ Mo&o*) and (o-o&a ma0# u. &'# au&omobi$# manu,a%&u*ing indu)&*-/ Som# o, &'# )ou*%#) on &'i) guid# .*o+id# )'o*& )umma*i#) o, num#*ou) indu)&*i#)F o&'#*) ana$-7# .a*&i%u$a* indu)&*i#) in d#&ai$/ Som# in%$ud# in,o*ma&ion on bu-#*) a) 1#$$ a) )#$$#*) o, .a*&i%u$a* .*odu%&) o* )#*+i%#)/ ('# )ou*%#) on &'i) guid# a*# a )am.$# o, im.o*&an& .*in& and on$in# indu)&**#)ou*%#)/ ('#- in%$ud# boo0) a& Rod Lib*a*-, on$in# )ou*%#) &o 1'i%' Rod Lib*a*- )ub)%*ib#) (ma*0#d 1i&' an N , and o&'#* 1#b )ou*%#) 1'i%' a& &'i) &im# a*# ,*## o* .a*&ia$$- ,*##/ Ca$$ numb#*) a*# $i)&#d und#* &'# &i&$#) o, .*in& )ou*%#) a+ai$ab$# a& &'# $ib*a*-/ 9nd#*$in#d &i&$#) %an b# a%%#))#d +ia &'# 1#b/ I, a%%#))ing a Rod Lib*a*- )ub)%*i.&ion da&aba)# ,*om o,, %am.u), -ou 1i$$ b# .*om.&#d ,o* -ou* $a)& nam# and 9NI )&ud#n& ID numb#*/ O&'#* Lib*a*- 9)#* Guid#) go in&o mo*# d#&ai$ on ,inding in,o*ma&ion on &o.i%) )u%' a) a%%oun&ing, %om.ani#), #%onomi%), ,inan%#, ,inan%ia$ *a&io), indu)&*i#), manag#m#n&, and ma*0#&ing/
Indu)&*- In,o*ma&ion Sou*%#) guid# 1i$$ '#$. -ou $o%a&# in,o*ma&ion on indu)&*i#)/ I& i) )#$#%&i+#, in%$uding on$- majo* &i&$#) in &'# ,i#$d/ Fo* addi&iona$ *#)ou*%#) %'#%0 &'# Lib*a*- Ca&a$og und#* &'# a..*o.*ia&# )ubj#%& '#ading), o* a)0 ,o* a))i)&an%# ,*om a *#,#*#n%# $ib*a*ian/ I* ARTICLE INDE3ES Business Source Premier, Lexis-Nexis, and Business & Company Resource Center, %an a$$ b# a%%#))#d +ia &'# Lib*a*i#)8 'om#.ag#, ('&&.:66$ib*a*-/$ib/bing'am&on/#du und#* metaLink, &'#n Management and Business/ Business Source Premier ('i) ,u$$ &#;& da&aba)# .*o+id#) a%%#)) &o o+#* ?GGG bu)in#)) and #%onomi%) jou*na$)/ I& a$)o %on&ain) %om.an- and indu)&*- .*o,i$#), %oun&*- *#.o*&), and ma*0#& *#)#a*%' *#.o*&)/ Business & Company Resource Center C$i%0 on Industry &o )#a*%' ,o* *#.o*&) b- indu)&*- %od# (SIC o* NAICS o* b- 0#-1o*d/ C$i%0 Articles &o ,ind a*&i%$#) ,*om indu)&*- and &*ad# maga7in#)/ LEXIS-NEXIS (o ,ind indu)&*- a*&i%$#), %$i%0 on Business, &'#n Industry & Market and &'#n )#$#%& -ou* indu)&*-/ A*&i%$#) a*# ,u$$4&#;&/

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II* IND'STRY CODES

North American In ustry C!assi"ication System R#, :F ?G>2 /NJJ 2GG2 ('i) i) &'# n#1 )-)&#m, d#+i)#d b- &'# D#.a*&m#n& o, Comm#*%#, &o *#.$a%# &'# S&anda*d Indu)&*ia$ C$a))i,i%a&ion (SIC %od#)/ Num#*ou) bu)in#)) di*#%&o*i#) and go+#*nm#n& .ub$i%a&ion) u)# &'# %od#)/ Stan ar In ustria! C!assi"ication #anua! R#, :F ?G>2 /ADD ('i) i) a guid# &o S&anda*d Indu)&*ia$ C$a))i,i%a&ion (SIC %od#), 1'i%' a*# %od#) a))ign#d &o .*odu%&) and )#*+i%#) b- &'# 9/S/ go+#*nm#n&/ R#.$a%#d in Mu$- ?KKH b- &'# NAIC manua$, abo+#/ Stan ar Internationa! $ra e C!assi"ication Re%ision & R#, :F ?G>? /9DJ ?KHJ ('i) i) &'# )#& o, b*oad indu)&*- %od#) u)#d b- &'# 9ni&#d Na&ion)/ ('#*# i) no *#$a&ion &o #i&'#* &'# SIC o* NAIC %od#) u)#d b- &'# 9ni&#d S&a&#)/ 'armoni(e $ari"" Sche u!e o" the )nite States Go+/ Do%) I(C ?/?G In&#*na&iona$ .*odu%& %a&#go*- %od#) u)#d b- im.o*&#*) and #;.o*&#*)/ III* IN4ORMATION ABO'T IND'STRIES Stan ar an Poors* In ustry Sur%eys R#, :C ?G2 /SH ('i) 2ua*&#*$- )u*+#- .*o+id#) ana$-)i) o, 9/S/ indu)&*i#)/ Ea%' )#%&ion 'a) )#+#*a$ )&a&i)&i%a$ &ab$#), and in,o*ma&ion abou& indi+idua$ %om.ani#) 1i&'in ).#%i,i% indu)&*i#)/ Automoti%e Ne+s #ar,et Data Boo, R#, :D KI?G /9D AHD :a) d#&ai$#d )&a&i)&i%) ,o* &'# 1o*$d au&o indu)&*-, 1i&' &'# main #m.'a)i) on &'# 9ni&#d S&a&#)/ In%$ud#) )a$#), .*odu%&ion, .*i%#), #&%/ Business & Company Resource Center In&#*n#& da&aba)# Con&ain) indu)&*- *#.o*&)/ S## d#)%*i.&ion on ,i*)& .ag#/ Business Statistics o" the )nite States R#, D#)0 :C ?G? /A?@?22 :a) 'i)&o*i%a$ )&a&i)&i%) on .*odu%&ion, %a.a%i&-, #m.$o-m#n&, o*d#*), in+#n&o*i#), #&%/ Loo0 in &'# (ab$# o, Con&#n&) und#* "Industry Profiles". County Business Patterns---Ne+ .or, R#, :C ?GI /NI CHD V#*- ba)i% indu)&*- in,o*ma&ion ,o* B*oom# Coun&-/ In ustry Re%ie+ R#, :G />KJ? /MJH :a) %om.a*a&i+# ,inan%ia$ )&a&i)&i%) on indi+idua$ .ub$i% %om.ani#) a**ang#d b- indu)&*-/ In"ormation/ 0inance/ & Ser%ices )SA R#, :D KKH?/? /ID> Con&ain) indu)&*- ana$-)#), )&a&i)&i%), and in,o*ma&ion on $#ading %om.ani#)/ A**ang#d b- NAICS %od#/ In"rastructure In ustries )SA R#, :C IK C@ ID> Co+#*) &'# ag*i%u$&u*#, mining, u&i$i&i#), %on)&*u%&ion, and &*an).o*&a&ion indu)&*i#)/ #anu"acturin1 & Distri2ution )SA R#, :D KI2?/M@J> Con&ain) indu)&*- ana$-)#), )&a&i)&i%), and in,o*ma&ion on $#ading %om.ani#)/ A**ang#d b- NAICS %od#/ Statistica! A2stract o" the )nite States In,o Common) R#, D#)0:A 2GJ /SH !ub$i)'#d annua$$- b- &'# 9/S/ go+#*nm#n&/ Loo0 und#* &'# indu)&*- nam# in &'# ind#;/ 3ar *s Automoti%e .ear2oo, R#, :D KI?G /9D "@ :a) )&a&i)&i%) ,o* &'# au&omo&i+# indu)&*-, 1i&' a ,o%u) on No*&' Am#*i%a/ I&* B'SINESS RATIOS ('#)# )ou*%#) .*o+id# &'# o.#*a&ing and ,inan%ia$ *a&io) o, man- indu)&*i#), a**ang#d b- SIC %od#/ A!manac o" Business an In ustria! 0inancia! Ratios R#, :F DJH? /R2D (JH In ustry Norms an 4ey Business Ratios R#, :F DJH? /R2D ID> R#A Annua! Statement Stu ies R#, :F DJH? /B2 RJ
Co$$##n :ai$#-6Ba*&$# R#,#*#n%# = Co$$#%&ion)6Bing'am&on 9ni+#*)i&-6H4GJ

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Coun&*- O (*ad# In,o*ma&ion Sou*%#) O S#$#%&#d !*in&#d In,o*ma&ion Sou*%#) Records 101 to 112 Total Records : 112

101 Philippine Exporters Confederation 102 Philippines. Board of Investments Philippines. Center for International 103 Trade Expositions and Missions Philippines. Chamber of !rnit!re 104 Ind!stries 10" Philippines. #epartment of Trade and Ind!str$

!'i$i..in# E;.o*&#*) Con,#d#*a&ion, In%/ !'i$i..in#)/ Boa*d o, In+#)&m#n&) C#n&#* ,o* In&#*na&iona$ (*ad# E;.o)i&ion) and Mi))ion) !'i$i..in#)/ C'amb#* o, Fu*ni&u*# Indu)&*i#) !'i$i..in#)/ D#.a*&m#n& o, (*ad# and Indu)&*-/ (*ad# and Indu)&*- In,o*ma&ion C#n&#* !'i$i..in#)/ E43#$$o1 !ag#) !'i$i.in#)/ In+#)&o* R#$a&ion) O,,i%# !'i$i..in#)/ Mo&o* V#'i%$# !a*&) Manu,a%&u*#*) A))o%ia&ion !'i$i..in#)/ Na&iona$ E%onomi% D#+#$o.m#n& Au&'o*i&-

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

10% Philippines. e&'ello( Pa)es Philippines. Investor +elations 10* ,ffi-e Philippines. Motor /ehi-le Parts 10. Man!fa-t!rers 0sso-iation Philippines. 2ational E-onomi- and 101 #evelopment 0!thorit$ 32E#04 Philippines. ,ffi-ial 5overnment 110 Portal 111 Tradeline Philippines 112 6nited Co-on!t 0sso-iations of the Philippines7 In-. 36C0P4

!'i$i..in#)/ D#.a*&m#n& o, (*ad# and Indu)&*-/ Bu*#au o, E;.o*& (*ad# !*omo&ion 9ni&#d Co%onu& A))o%ia&ion) o, &'# !'i$i..in#), In%/

In%o"!ation Technolo$# in The Phili

ines

Im.a%&) o, Na&iona$ In,o*ma&ion (#%'no$og- En+i*onm#n&) on Bu)in#))

Sources and Links P ('# !'i$i..in# S&a*, A dai$- n#1).a.#* ,*om Mani$a P Bu)in#)) "o*$d 4 In&#*n#& Edi&ion P Am#*i%an Mou*na$i)m R#+i#1, A Li)& o, !'i$i..in#) N#1).a.#*) P R#.ub$i% o, &'# !'i$i..in#), Na&iona$ S&a&i)&i%) O,,i%# P ('# A)ia6!a%i,i% I( Fo*um, A %on,#*#n%# in A)ia on I( i))u#)/ ('# &'#m# o, &'i) -#a*8) (Manua*- 2GGG 1i$$ b# ENa+iga&ing &'# N#1 E%onom- in &'# "o*$d8) Mo)& D-nami% I( Ma*0#&)/E P ('# !'i$i..in# Commi))ion on 3#a* 2GGG Com.$ian%#, ('# !'i$i..in#)8 o,,i%ia$ 32B 1#b)i&# on .*#.a*ing ,o* &'# mi$$#nium bug/ P ('# !'i$i..in#), A %oun&*- )&ud- don# b- &'# Lib*a*- o, Cong*#))/ P In,o*ma&ion on &'# !'i$i..in#), ano&'#* %oun&*- )&ud- 1i&' +a*iou) $in0) &o %oun&*- in,o*ma&ion/ P I( Ma&&#*) Dai$- N#1), ,*om Mani$a P ASEAN, ('# A))o%ia&on o, Sou&' Ea)& A)ian Na&ion) P ('# "o*$d Ban0 G*ou., da&a and )&a&i)&i%) on &'i*d 1o*$d6d#+#$o.ing %oun&*i#) P 9S S&a&# D#.a*&m#n&, Bu*#au o, Con)u$a* A,,ai*), ('# !'i$i..in#) Con)u$a* In,o*ma&ion S'##& P Emba))- o, &'# 9ni&#d S&a&#) in Mani$a P ('# !'i$i..in#) Go+#*nm#n&, D#.a*&m#n& o, (*ad# and Indu)&*P ('# !'i$i..in# Long Di)&an%# (#$#.'on# Com.an-, &'# %oun&*-8) majo* &#$#%ommuni%a&ion) .*o+id#* P ('# In&#*na&iona$ (#$#%ommuni%a&ion) 9nion P E%omm#*%# (oda-, an Au)&*a$ian )i&# .*o+iding g*#a& a*&i%$#) on #%omm#*%# in &'# A)ia4!a%i,i% *#gion P N9A In&#*n#& Su*+#-), &'# $a&#)& on In&#*n#& d#+#$o.m#n& and .*og*#)) P (#$#%ommuni%a&ion) a& a G$an%#, )&a&i)&i%) .*o+id#d b- I(9 b- %oun&*- o* &#$#%om o.#*a&o* :

: FO O D AN D BE VE RA GE SE RV IC E( NC 2

!R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

P (#$#g#og*a.'-, In%/, )&a&i)&i%), ma.) and *#.o*&) on n#&1o*0 in,*a)&*u%&u*# a*ound &'# g$ob# P !'i$i..in#) )i&#),.*o+id#d b- M#&$in0, a Fi$i.ino IS! P IS! di*#%&o*-, ,o* &'# !'i$i..in#) P !'i$i..in#) )#a*%' #ngin#), and o&'#* g*#a& $in0) &o in,o*ma&iona$ )i&#) on &'# !'i$i..in#), .*o+id#d b- &'# D#.a*&m#n& o, (*ad# and Indu)&*P !'i$i..in#) In,o*ma&ion, mo*# $in0) &o )i&#) on &'# !'i$i..in#) P Doing Bu)in#)) in &'# !'i$i..in#), !*o+id#d b- Fa* Ea)& Ban0 and (*u)& Com.anP In&#*n#& So,&1a*# Con)o*&ium, *#)ou*%# ,o* :o)& %oun&) don# b- N#&1o*0 "i7a*d) P G$oba$ C*o))ing, o1n) mo)& o, &'# &*an)4o%#ani% %ab$# P A!EC, A)ian !a%i,i% E%onomi% Co*.o*a&ion P F#d#*a$ Communi%a&ion) Commi))ion, In&#*na&iona$ Bu*#au P A)ian D#+#$o.m#n& Ban0, da&a and )&a&i)&i%) ,o* &'# A)ia4!a%i,i% *#gion :

: FO O D AN D BE VE RA GE SE RV IC E( NC 2

!R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

Footnotes General Information on t e P ili!!ines ED#)&ina&ion &'# !'i$i..in#),E Lon#$- !$an#& ('&&.:66111/$on#$-.$an#&/%om6d#)&6)#a6.'i$/'&m$ , %u**#n& No+#mb#* ??, ?KKK/
?

"elecommunications Infrastructure E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
?

E<uan&um DDB !'i$i..in#) In%/ ?KKK !$anning S#))ion R#.o*&,E !*#.a*#d ,o* MCI "o*$dCom, O%&ob#* ?D, ?KKH, !a)ig Ci&-, !'i$i..in#)/
2

E<uan&um DDB !'i$i..in#) In%/ 2GGG Communi%a&ion) !$an R#.o*&,E !*#.a*#d ,o* MCI "o*$dCom, O%&ob#*, ?KKK, !a)ig Ci&-, !'i$i..in#)/
@

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
>

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK and EBa)i% Indi%a&o*) o, (#$#d#n)i&in &'# "o*$d,E In&#*na&iona$ (#$#%ommuni%a&ion) 9nion (No+#mb#* ?KKK , ('&&.:66111/i&u/in&6&i6indu)&*-o+#*+i#16ind#;/'&m , %u**#n& No+#mb#* @G, ?KKK/
D

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
J

EC#$$u$a* Sub)%*ib#*) in &'# "o*$d,E In&#*na&iona$ (#$#%ommuni%a&ion) 9nion (No+#mb#* ?KKK , ('&&.:66111/i&u/in&6&i6indu)&*-o+#*+i#16ind#;/'&m , %u**#n& No+#mb#* @G, ?KKK/
I

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
H

E!'i$i..in# Long Di)&an%# (#$#.'on# Com.an- (!LD( Bui$d) !a&' &o N#;&4 G#n#*a&ion N#&1o*0 S#*+i%#) 1i&' Ci)%o S-)&#m) E2ui.m#n&,E (D#%#mb#* J, ?KKK Ci)%o S-)&#m8) A)ia !a%i,i% N#1 and In,o*ma&ion ('&&.:66111/%i)%o/%om61a*.6.ub$i%6?>J6a)iaR.*6d#%#mb#*KK62/'&m$ , %u**#n& D#%#mb#* K, ?KKK/
K ?G

E!LD( 4 Com.an- In,o*ma&ion,E !LD( ('&&.:66111/.$d&/%om/.' , %u**#n&

D#%#mb#* 2, ?KKK/ E!'i$i..in# Long Di)&an%# (#$#.'on# Com.an- (!LD( Bui$d) !a&' &o N#;&4 G#n#*a&ion N#&1o*0 S#*+i%#) 1i&' Ci)%o S-)&#m) E2ui.m#n&,E (D#%#mb#* J, ?KKK Ci)%o S-)&#m8) A)ia !a%i,i% N#1 and In,o*ma&ion ('&&.:66111/%i)%o/%om61a*.6.ub$i%6?>J6a)iaR.*6d#%#mb#*KK62/'&m$ , %u**#n& D#%#mb#* K, ?KKK/
??

E!'IL N#&1o*0,E !'IL 4 !'i$i..in#) In&#*n#& E;%'ang# ('&&.:66111/.'i;/n#&/.'6.'i;6n#&1o*0/'&m$ , %u**#n& D#%#mb#* 2, ?KKK/
?2

E<uan&um DDB !'i$i..in#) In%/ B*and R#+i#1,E !*#.a*#d ,o* MCI "o*$dCom, A.*i$ ?D, ?KKK, !a)ig Ci&-, !'i$i..in#)/
?@

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
?> ?D

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

Ibid/ Ibid/

?J

Pri#ati$ation and %eregulation E<uan&um DDB !'i$i..in#) In%/ B*and R#+i#1,E !*#.a*#d ,o* MCI "o*$dCom, A.*i$ ?D, ?KKK, !a)ig Ci&-, !'i$i..in#)/
?

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
2 @

Ibid/ Ibid/ Ibid/ Ibid/

>

E<uan&um DDB !'i$i..in#) In%/ B*and R#+i#1,E !*#.a*#d ,o* MCI "o*$dCom, A.*i$ ?D, ?KKK, !a)ig Ci&-, !'i$i..in#)/
I

Ibid/ Ibid/ Ibid/ Ibid/ Ibid/

?G

??

?2

E<uan&um DDB !'i$i..in#) In%/ ?KKK !$anning S#))ion R#.o*&,E !*#.a*#d ,o* MCI "o*$dCom, O%&ob#* ?D, ?KKH, !a)ig Ci&-, !'i$i..in#)/
?@

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

Internet Acti#ity EMo)Com 4 Com.an- In,o*ma&ion,E Mo)Com ('&&.:66111/mo7%om/%om6%om.an-6.*o,i$#/'&m$ , %u**#n& D#%#mb#* 2, ?KKK/
?

E!au$ Budd# Commun%a&ion): 2>G !#*%#n& G*o1&' in A)ia Sin%# ?KKJ,E (Augu)& ?>, ?KKI N9A In&#*n#& Su*+#-) ('&&.:66111/nua/i#6)u*+#-) , %u**#n& No+#mb#* K, ?KKK/
2

E!au$ Budd# Commun%a&ion): A)ian IS! Ma*0#& N##d) &o Fo%u),E (D#%#mb#* ?H, ?KKH N9A In&#*n#& Su*+#-) ('&&.:66111/nua/i#6)u*+#-) , %u**#n& No+#mb#* K, ?KKK/
@ >

Ibid/ Ibid/ Ibid/

E(#%')#*+#*: D#mog*a.'i% !*oj#%&ion) ,o* A)ia,E (S#.&#mb#* ?G, ?KKH N9A In&#*n#& Su*+#-) ('&&.:66111/nua/i#6)u*+#-) , %u**#n& No+#mb#* K, ?KKK/
I

3ao4End*iga, M/ E!'i$%om)a& !in) :o.#) on Sa&#$$i&# In&#*n#& S#*+i%#),E ('# !'i$i..in# S&a*, O%&ob#* ?D, ?KKK/
H

EIn&#*n#& Domain Su*+#-,E (Mu$- ?KKK In&#*n#& So,&1a*# Con)o*&ium ('&&.:66111/i)%/o*g6d)6"""4KKGI6di)&4b-num/'&m$ , %u**#n& No+#mb#* @G, ?KKK/
K

E!'IL F*#2u#n&$- A)0#d <u#)&ion),E !'IL 4 !'i$i..in#) In&#*n#& E;%'ang# ('&&.:66111/.'i;/n#&/.'6.'i;6,a2/'&m$ , %u**#n& D#%#mb#* 2, ?KKK/
?G

E!'i$"o*$d On$in# In&#*n#& S#*+i%#),E !'i$"o*$d On$in# ('&&.:66111/%#bu/.1o*$d/n#&/.'6)#*+i%#)/'&m , %u**#n& D#%#mb#* J, ?KKK/
??

EMo)Com 4 Com.an- In,o*ma&ion,EMo)Com ('&&.:66111/mo7%om/%om6%om.an-6.*o,i$#/'&m$ , %u**#n& D#%#mb#* 2, ?KKK/


?2 ?@

Ibid/ Ibid/

?>

Ea%' IS! 1a) )u*+#-#d indi+idua$$- (+ia &'# 1#b)i&# o* .#*)ona$ %ommuni%a&ion ,o* .*i%ing .$an) o* 2uo&#) ,o* )#*+i%#) .*o+id#d/ La)& %u**#n& D#%#mb#* 2, ?KKK/
?D

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 :

&ard'are Manufacturing E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
? 2

Ibid/ Ibid/ Ibid/

>

Soft'are %e#elo!ment E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
? 2

!R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

Ibid/ Ibid/

(lectronic )ommerce
?

ESinga.o*# Bu)in#)) (im#): Ma$a-)ia &o L#ad In&#*n#& G*o1&' in A)ia,E (O%&ob#*

2K, ?KKI N9A In&#*n#& Su*+#-) ('&&.:66111/nua/i#6)u*+#-) , %u**#n& No+#mb#* K, ?KKK/ EB*i#,ing !a.#* on ASEAN E%onomi% In&#g*a&ion,E A))o%ia&ion o, Sou&' Ea)& A)ian Na&ion) (ASEAN (''&&.:66111/a)#an/o*/id , %u**#n& No+#mb#* 2G, ?KKK/
2

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E (S#.&#mb#* ?KKK , "o*$d Ban0 G*ou. ('&&.:66111/1o*$dban0/o*g , %u**#n& No+#mb#* 2G, ?KKK/
@

ES&a&i)&i%) on &'# )i7# o, )a$#) ,o* #;.o*&) and im.o*&) in &'# !'i$i..in#),E ('# !'i$i..in#) D#.a*&m#n& o, (*ad# and Indu)&*- ('&&.:66111/.'i$&in)/d&i/go+/.' , %u**#n& No+#mb#* 2G, ?KKK/
>

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

I" *sage E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
? 2

Ibid/ Ibid/ Ibid/ Ibid/ Ibid/ Ibid/ Ibid/ Ibid/

>

I" Financing E!'i$i..in#) &o in+#)& 9SSDH2 mi$$ion in I(,E (A.*i$ I, ?KKK , Com.u&#*"o*$d !'i$i..in#) ('&&.:66i&/idg/n#&6%*dRi&RK4D?DD@/'&m$ , %u**#n& D#%#mb#* ?G, ?KKK/
?

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
2

E!'i$i..in#) &o in+#)& 9SSDH2 mi$$ion in I(,E (A.*i$ I, ?KKK , Com.u&#*"o*$d !'i$i..in#) ('&&.:66i&/idg/n#&6%*dRi&RK4D?DD@/'&m$ , %u**#n& D#%#mb#* ?G, ?KKK/
@

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
> D

Ibid/ :

: FO O D AN D BE VE RA GE SE RV IC E( NC 2

E!'i$i..in#) &o in+#)& 9SSDH2 mi$$ion in I(,E (A.*i$ I, ?KKK , Com.u&#*"o*$d !'i$i..in#) ('&&.:66i&/idg/n#&6%*dRi&RK4D?DD@/'&m$ , %u**#n& D#%#mb#* ?G, ?KKK/
J

I" La+our Market E<uan&um DDB !'i$i..in#) In%/ B*and R#+i#1,E !*#.a*#d ,o* MCI "o*$dCom, A.*i$ ?D, ?KKK, !a)ig Ci&-, !'i$i..in#)/
?

F#**io$), D/ ENumb#* o, Ma.an#)# Fi*m) 1i&' Ba%0*oom O.#*a&ion) in R! S##n &o Doub$#,E ('# !'i$i..in# S&a*, O%&ob#* @G, ?KKK/
2 @

Ibid/

Goad, G/!/ EA& 3ou* S#*+i%#,E Fa* Ea)&#*n E%onomi% R#+i#1, S#.&#mb#* 2, ?KKK/
> D

Ibid/

!R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
J I

Ibid/ Ibid/ Ibid/

?G

Ibid/

Goad, G/!/ EA& 3ou* S#*+i%#,E Fa* Ea)&#*n E%onomi% R#+i#1, S#.&#mb#* 2, ?KKK/
??

E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
?2 ?@

Ibid/

Go#ernment Policies E('# D-nami%) o, &'# In,o*ma&ion (#%'no$og- Indu)&*- in &'# !'i$i..in#),E I( A%&ion Ag#nda ,o* &'# 2?)& C#n&u*- (O%&ob#* ?KKI , Na&iona$ In,o*ma&ion (#%'no$og- Coun%i$ ('&&.:66111/n#da/go+/.'6I(2?6I(2?Fina$Q2G(#;& Q2G("#b /'&m , %u**#n& D#%#mb#* K, ?KKK/
? 2

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

Ibid/ Ibid/ Ibid/

>

('i) )i&# 1a) d#+#$o.#d ,o* Im.a%&) o, Na&iona$ In,o*ma&ion (#%'no$og- En+i*onm#n&) on Bu)in#)) Bogod S%'oo$ o, Bu)in#)) Am#*i%an 9ni+#*)i&-, "a)'ing&on, DC/ C*#a&#d b- B*## Conna$$('i) .ag# 1a) $a)& u.da&#d: D#%#mb#* ?@, ?KKK

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

INFORMATION 3- LO# 1
!:ILI!!INE (O9RISM IND9S(R3 AND I(S SERVICES

1Mission
('# D#.a*&m#n& o, (ou*i)m (DO( )'a$$ b# &'# .*ima*- go+#*nm#n& ag#n%- %'a*g#d 1i&' &'# *#).on)ibi$i&&o #n%ou*ag#, .*omo&#, and d#+#$o. &ou*i)m a) a majo* )o%io4#%onomi% a%&i+i&- &o g#n#*a&# ,o*#ign %u**#n%and #m.$o-m#n& and &o ).*#ad &'# b#n#,i&) o, &ou*i)m &o bo&' &'# .*i+a&# and .ub$i% )#%&o*/

5isto"#
0678s 4 S&a*&#d a) a .*i+a&# ini&ia&i+#, &'# !'i$i..in# (ou*i)& = (*a+#$ A))o%ia&ion 1a) o*gani7#d/ 0679 4 ('# Boa*d o, (*a+#$ = (ou*i)& Indu)&*- 1a) %*#a&#d b- $a1/ 06:; 4 ('# D#.a*&m#n& o, (ou*i)m (DO( , !'i$i..in# (ou*i)m Au&'o*i&- (!(A , and !'i$i..in# Con+#n&ion Bu*#au (!CB 1#*# %*#a&#d b- &'# !'i$i..in# go+#*nm#n&/ 06<9 4 9nd#* E;#%u&i+# O*d#* no/ ?2G and ?2G4A, DO( and !CB 1#*# *#o*gani7#d )&*u%&u*a$$- and ,un%&iona$$-/ !CB 1a) *#nam#d !'i$i..in# Con+#n&ion = Vi)i&o*) Co*.o*a&ion/

4unctions
O%%ice o% the Sec"eta"# ('# O,,i%# o, &'# S#%*#&a*- .*o+id#) $#ad#*)'i., di*#%&ion, and )ub)&an%# &o &'# o+#*a$$ o.#*a&ion) o, &'#

D#.a*&m#n&/ I& ,o*mu$a&#) .o$i%i#), .$an) , .*og*am), *u$#), and *#gu$a&ion)F *#+i#1) and #+a$ua&#) &'# .#*,o*man%# o, &'# (ou*i)m Ma)&#* !$an and ad+i)#) &'# !*#)id#n& on a$$ ma&&#*) a,,#%&ing &'# &ou*i)m .*og*am o, &'# %oun&*-/ Tou"is! P"o!otions Secto" ('# (ou*i)m !*omo&ion S#%&o* 'a) &'# .*ima*- ,un%&ion o, .*omo&ing &'# !'i$i..in#) a) a &ou*i)& d#)&ina&ion dom#)&i%a$$- and in&#*na&iona$$-/ I& d#+i)#) in&#g*a&#d ma*0#&ing and .*omo&iona$ a%&i+i&i#) )u%' a) in,o*ma&ion di))#mina&ion, .ub$i% *#$a&ion), ).#%ia$ #+#n&), and *#$a&#d &ou*i)m .*og*am)/ I& $i0#1i)# )u.#*+i)#) &'# o+#*)#a) ,i#$d o,,i%#) #)&ab$i)'#d &o im.$#m#n& and #n'an%# &'# &ou*i)m d#+#$o.m#n& and .*omo&ion .*og*am o, &'# D#.a*&m#n& in &'# in&#*na&iona$ ,i#$d/ Tou"is! Se"vices and Re$ional O%%ices Secto" ('# (ou*i)m S#*+i%#) and R#giona$ O,,i%#) S#%&o* i) &a)0#d &o #n)u*# &'# .$#a)an& #n&*-, )&a-, and #;i& o, &ou*i)&)/ I& ,o*mu$a&#) )&anda*d) o, 2uan&i&- and #,,i%i#n%- ,o* &ou*i)m4o*i#n&#d #)&ab$i)'m#n&), among o&'#*), don# &'*oug' an a%%*#di&a&ion )-)&#m/ (ou*i)& #)&ab$i)'m#n&)8 %om.$ian%# &o .o$i%i#) a*# moni&o*#d &o ma0# )u*# &'a& &'#i* ,a%i$i&i#) and )#*+i%#) a*# o.#*a&#d and main&ain#d a%%o*ding &o a%%#.&ab$# in&#*na&iona$ no*m)/ ('# S#%&o* a$)o )u.#*+i)#) DO(8) *#giona$ o.#*a&ion) #)&ab$i)'#d &o im.$#m#n& &'# .o$i%i#), .$an), .*og*am), and *#gu$a&ion) o, &'# D#.a*&m#n& and &o main&ain &'# d#$i+#*- o, #,,i%i#n& and #,,#%&i+# ,*on&$in# )#*+i%#) ,o* &'# &ou*i)m indu)&*-/ Plannin$= P"oduct Develo !ent and Coo"dination ('# (ou*i)m !$anning, !*odu%& D#+#$o.m#n& and Coo*dina&ion S#%&o* i) *#).on)ib$# ,o* &'# ,o*mu$a&ion and u.da&ing o, &'# (ou*i)m Ma)&#* !$an, &og#&'#* 1i&' i&) %om.on#n& .*og*am)/ ('# S#%&o* moni&o*) &'# #,,#%&i+# im.$#m#n&a&ion o, &'# (ou*i)m Ma)&#* !$an and, in %oo*dina&ion 1i&' &'# .*i+a&# )#%&o* and o&'#* go+#*nm#n& in)&i&u&ion) , d#+#$o.) and %on%#.&ua$i7#) n#1 .*odu%&) and in+#)&m#n& o..o*&uni&i#) d#)ign#d &o #n'an%# &ou*i)& )i&#) and ,a%i$i&i#)/ Inte"nal Se"vices Secto" ('# In&#*na$ S#*+i%#) S#%&o* #n)u*#) &'# )moo&' and $#ga$ ,un%&ioning o, &'# o.#*a&ion) o, &'# D#.a*&m#n& &'*oug' &'# .*o+i)ion o, #,,#%&i+# and #,,i%i#n& ad+i%# and )#*+i%#) in &'# a*#a) o, .#*)onn#$ manag#m#n&, 'uman *#)ou*%#) d#+#$o.m#n&, g#n#*a$ )#*+i%#) admini)&*a&ion, %om.u&#*i7a&ion and in,o*ma&ion &#%'no$og- )#*+i%#), budg#&a*-, ,inan%ia$ and manag#m#n& )#*+i%#), and in%$uding in+#)&iga&o*- and ad+i)o*- )#*+i%#)/ P"i!e" on Tou"is! Invest!ent

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)ho !a# invest> An-on#, *#ga*d$#)) o, na&iona$i&-, i) 1#$%om# &o in+#)& in &'# !'i$i..in#)/ "i&' &'# $ib#*a$i7a&ion o, &'# ,o*#ign in+#)&m#n& $a1, ?GGQ ,o*#ign #2ui&- ma- b# a$$o1#d in a$$ a*#a) o, in+#)&m#n& #;%#.& &'o)# *#)#*+#d ,o* Fi$i.ino) b- manda&# o, &'# !'i$i..in# Con)&i&u&ion and #;i)&ing $a1)//

)hat "e?ui"e!ents !ust 2e co! lied @ith 2e%o"e a %o"ei$n co" o"ation can do 2usiness in the Phili ines> A ,o*#ign %o*.o*a&ion mu)& ,i*)& )#%u*# &'# n#%#))a*- $i%#n)#) o* *#gi)&*a&ion) ,*om &'# a..*o.*ia&# go+#*nm#n& bodi#)/ In &'# %a)# o, %o*.o*a&ion) o* .a*&n#*)'i.), &'# n#%#))a*- in%o*.o*a&ion .a.#*) ,*om &'# S#%u*i&i#) and E;%'ang# Commi))ion mu)& ,i*)& b# ob&ain#d/ In &'# %a)# o, )ing$# .*o.*i#&o*)'i., *#gi)&*a&ion ,*om &'# Bu*#au o, (*ad# R#gu$a&ion = Con)um#* !*o&#%&ion o, &'# D#.a*&m#n& o, (*ad# and Indu)&*- mu)& b# )#%u*#d/

)hat is the $ene"al olic# o% the $ove"n!ent %o" %o"ei$n invest!ents> ('# go+#*nm#n& *#%ogni7#) &'# .i+o&a$ *o$# o, .*i+a&# )#%&o* in+#)&m#n&) and, &'#*#b-, %ommi&) &o %on&inuou)$- #n'an%# &'# bu)in#)) %$ima&#/ Fo*#ign in+#)&m#n&) a*# #n%ou*ag#d &o ,i$$ in %a.i&a$ ga.), '#$. .*o+id# #m.$o-m#n&, in%*#a)# .*odu%&ion, and .*o+id# a ba)# ,o* &'# o+#*a$$ d#+#$o.m#n& o, &'# #%onom-/

In+#)&m#n& *u$#) and *#gu$a&ion) 'a+# &'u) b##n $ib#*a$i7#d &o ,a%i$i&a&# #n&*- o, ,o*#ign in+#)&m#n&)/

A"e %o"ei$ne"s allo@ed to lease land> Fo*#ign in+#)&o*) in+#)&ing in &'# !'i$i..in#) %an no1 $#a)# .*i+a&# $and) u. &o ID -#a*)/ Ba)#d on R/A/ No/ IJD2, #n&i&$#d TIn+#)&o*5) L#a)# A%&U, $#a)# ag*##m#n&) ma- b# #n&#*#d in&o 1i&' Fi$i.ino $ando1n#*)/ L#a)# .#*iod i) DG -#a*), *#n#1ab$# on%# ,o* ano&'#* 2D -#a*)/ Fo* &ou*i)m .*oj#%&), &'# $#a)# )'a$$ b# $imi&#d &o .*oj#%&) 1i&' an in+#)&m#n& o, no& $#)) &'an 9SSDM, IGQ o, 1'i%' )'a$$ b# in,u)#d in )aid .*oj#%& 1i&'in @ -#a*) ,*om )igning o, &'# $#a)# %on&*a%&/

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INFORMATION SHEET 4-LO# 1


In%o"!ation to assist e%%ective @o"k e"%o"!ance

SiA )a#s to Beco!e Mo"e E%%icient at )o"k And At 5o!e


B$ 8hafir 0hmad

Mo)& o, u) a*# #ag#* &o gi+# o, ou*)#$+#) and &'#n gi+# )om# mo*#/ "'#&'#* i&8) gi+ing ad+i%# &o ,*i#nd) o* %o1o*0#*), +o$un&##*ing ,o* a%&i+i&i#) in &'# %ommuni&o* a& ou* %'i$d8) )%'oo$ o* ju)& )a-ing -#) &o #+#*- *#2u#)& &'a& %om#) ou* 1a-/ "'a& 'a..#n) 1i&' a$$ &'i) gi+ing i) -ou b#%om# )o bu*i#d und#* a moun&ain o, *#).on)ibi$i&i#) &'a& &'# mo)& im.o*&an& &'ing) in -ou* $i,# )u,,#*/ 3ou 'a+# &o &a0#

&im# ,o* -ou*)#$, and -ou* ,ami$-/ On# 1a- &o do &'i) i) &o b#%om# mo*# #,,i%i#n& in #+#*- a*#a o, -ou* $i,#/ L#&8) $oo0 a& )i; 1a-) &o b#%om# #,,i%i#n&/ ? Schedule #ou" da#/ I, -ou 'a+# &o, g#& u. an 'ou* #a*$- #a%' da- and 1*i&# ou& -ou* .$an ,o* &'# da-/ ('#n .*io*i&i7# #a%' &a)0 on -ou* $i)& and .u& i& in o*d#* o, .*io*i&-/ S%'#du$# 1'a& -ou n##d &o do in&o a .$anning )'##& and b$o%0 ou& &im# &o g#& i& a%%om.$i)'#d/ Do &'i) #+#*- )ing$# da-, #+#n on &'# 1##0#nd)/ 2 Sto t"#in$ to !ulti1task/ (u*n o,, &'# #mai$ no&i,i%a&ion ,un%&ion on -ou* %om.u&#*/ Emai$ 0i$$) -ou* %on%#n&*a&ion and ma0#) -ou $o)# ,o%u) on 1'a& -ou 1#*# doing/ Don8& g#& )id# $in#d b- in&#**u.&ion) ,*om o&'#*)/ I, -ou a*# &*-ing &o ,ini)' a *#.o*& ,o* an im.o*&an& %$i#n& o* m##&ing, don8& a%%#.& a *#2u#)& ,*om a d*o.4in +i)i&o* 1'o Eju)& 'a) a 2ui%0 2u#)&ionE @ Lea"n to cont"ol sel%1inte""u tion/ 3ou a*# a& -ou* d#)0 ab)o*b#d in -ou* 1o*0, 1'#n a$$ o, a )udd#n -ou b*ain )&a*&) &a$0ing &o -ou/ I& *#mind) -ou o, )om#&'ing &'a& -ou n##d &o &#$$ a %o1o*0#* o* an im.o*&an& &a)0 &'a& -ou n##d &o &a0# %a*# o,/ In)&#ad o, g*abbing &'# .'on# o* )'oo&ing o,, an #mai$, 1*i&# do1n 1'a& -ou n##d &o &#$$ &'a& .#*)on o* &'# &a)0 &'a& -ou n##d &o do in a )#.a*a&# bind#* &'a& -ou 0##. ,o* )u%' .u*.o)#)/ B##. 1o*0ing on -ou* %u**#n& .*oj#%& and )#& a)id# &im# $a&#* &o &a0# %a*# o, &'ing) on -ou* bind#* $i)&/ > Sa# NO !o"e o%ten/ Bno1 1'a& -ou* .*io*i&i#) a*#/ "'#n )om#on# *#2u#)&) )om#&'ing o, -ou and i& do#)n8& ,i& in&o -ou* .*io*i&i#), ju)& )a- no/ 3ou don8& 'a+# &o ju)&i,- -ou* an)1#* 1i&' a $ong #;.$ana&ion o* #;%u)#/ D Dele$ate as !uch as #ou can / "# o,&#n &'in0 1# %an do #+#*-&'ing ou*)#$+#), o* &'a& o&'#*) 1i$$ no& d#+o&# a) mu%' %a*# &o &'# &a)0 a) 1# 1ou$d 'a+#/ ('a& i) d#$u)ion, a) 1# do no& 'a+# #noug' &im# &o do a$$ &'a& an-1a-/ O&'#* %o1o*0#*) o* o&'#* m#mb#*) o, -ou* ,ami$- %ou$d #a)i$- do )om# o, &'# &a)0)/ G#& a1a- ,*om &'# &'in0ing &'a& -ou a*# &'# on$- on# 1'o %an do &'# job *ig'&/ J Sto t"#in$ to 2e e"%ect/ Som# &a)0) %an b# don# and a*# ju)& a) )u%%#)),u$ #+#n i, &'#- a*# no& .#*,#%&/ (*-ing &o b# .#*,#%& 1i&' #+#*-&'ing 1i$$ )$o1 -ou do1n and %au)# &oo mu%' un4n##d#d )&*#)) in -ou* $i,#/ 3ou* &im# i) a +#*- .*#%iou) *#)ou*%# &'a& )'ou$d no& b# 1a)&#d/ E,,i%i#n%- i) &'# 0#- &o g#&&ing &'ing) a%%om.$i)'#d in -ou* 1o*0 and a& 'om#/ Im.$#m#n& &'# abo+# )&#.) and -ou 1i$$ ,ind -ou*)#$, a%%om.$i)'ing mo*# in $#)) &im#, and 1i&' $#)) )&*#))/

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

Time Management
What is Time Management?
by: J e D stal

What is time management, then? Time management is the proper delegation of the time we have in order that the most important tasks are achieved before the more menial and less-important ones. It means getting the maximum value and benefit out of every activity accomplished, no matter how small or big. It means accepting that not everything can be completed at the same time and that there are things that can be achieved within the limitations of our human faculties If we waste time, there is no bank where we can withdraw time we previously saved to replace the time wasted. To come to terms with our mortality is to reali e that our time is limited. !iven this reali ation and probability that you would like to better organi e your time, here are some techni"ues that you can use in your professional and private lives. H !T "rgani#e Y ur Time

Time management te$hni%ue &: Assess h ! y u s'en( y ur time #s a first step in managing time better, you might want to analy e how you spend your time now. To do this, divide your day into fifteen-minute segments, then record what you are doing every fifteen minutes. #fterward, review this time diary and total the time spent on each activity throughout the day. $or instance, you might that you spent three hours watching television, one hour exercising, one hour studying, and two hours shopping. %ext, evaluate the use of

time. &ou might decide you spend too much time watching T' and too little time studying. (ased upon this evaluation, decide on an ad)ustment, but make it specific. # good way to make this change is to draw up a contract with yourself that includes a reward for being successful. Time management te$hni%ue ): Set * als The most important thing you can do to manage time is to set goals* daily, weekly, monthly, yearly and long-range. If you don+t have a clear sense of where you are headed )ust yet, you will not be able to plan how to get there. &our use of time should be organi ed to maximi e the chances of achieving your goals. Time management te$hni%ue +: ,earn t 'ri riti#e ,nce you have defined your goals, you need to prioriti e them and your activities. %ot all of your goals will be e"ually important. $ocus on those goals that are of ma)or importance to you, and work on the other goals secondarily. -ikewise, focus on activities most important to the achievement of your highest goals and on other activities afterward. Time management te$hni%ue -: I. y u $an/t 0uggle1(elegate It+s okay to admit that you+re not superman or superwoman. We+re only human and we simply cannot do everything at once, no matter how hard we try. .ome people have attempted at )uggling too many things at the same time and ended up with work that is half-baked. .eek the assistance of other people to do the other things for you. /onversely, do not )ust accept and say 0yes+ when people ask you to do things for them when you know you don+t have the time to do so. Time management te$hni%ue 2: Saying 3n 4 is n t ba( If you really have to turn someone or something down, don+t hesitate to say 0no+. #ssess what is really important to you and go with that, instead. .ome people feel guilty when they say 0no+. &ou shouldn+t. It is your right and privilege to turn somebody down when he or she asks a favor from you. 1emember, you own your time. #llowing other people to dictate what you should do with it is a disservice to yourself. Time management te$hni%ue 5: 6ee' a s$he(ule ,nce you+ve prioriti ed your activities, you can then schedule them into you day. Time of meetings - When will you go to the library? When will you shop for groceries? 2on+t forget to schedule some relaxation and recreation, as well. Time management te$hni%ue 7: Ma8imi#e y ur re!ar(s In scheduling your activities, remember what some time management experts say* we get 345 of our rewards on only 645 of our activities and, conversely, get only 645 of our rewards on 345 of the time we spend. What this tells us is that we need to make sure we identify and engage in the 645 of the activities that give us 345 of our rewards before we move to the other activities. 7aximi e your rewards by organi ing your time.

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#s you can see from the techni"ues mentioned above, time, while short and fleeting, is something that can be managed even by mere human beings like us. The best way to cope with it is to know early on what we want to happen to our lives and which

directions we+d like to head, in order for us to more effectively map out a life plan. If we don+t know what our plans are, then it wouldn+t really make sense to get into time management because we+ll )ust end up with one big mess of activities. 2etermine what you want first and then seek to manage your time. 1emember, every second is precious, so you need to speed up. It+s for your own sake, anyway.

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SE,9 IMP:";EME<T
8. /reativity - Intuitive or -earned by Dorothy M. Neddermeyer, PhD 9ave you wondered why some people seem to have a lot of creativity? .ome believe we are born with such gifts and others believe it is learned. It is probably a combination of both-creative expression is enhanced with the ability to be fully aware of and present in the moment one is in. 6. Intuitive 2ecision 7aking by Dorothy M. Neddermeyer, PhD The ma)ority of people only recogni e decision-making as a powerful step when it is done for ma)or important issues-where to go for vacation, spending money, changing a )ob:career, moving, etc. 9owever, it is all the little decisions in your life that creates where you are today. ;. 2anger of the $ear .tory by Mark I Myhre <verybody loves a good story. (ut when it comes to fear, telling yourself a story about it can be dangerous. -earn how you do it, and how to end it. =. (eing There - The !reatest !ift by Dorothy M. Neddermeyer, PhD The greatest gift you can give someone is an act of >)ust being there.> This concept is nearly unfathomable to many people. Whether your >)ust being there> is related to a specific situation or is an ongoing commitment, you each benefit from the experience. To be there for some one is to >be there> in challenging times as well as the good times. ?. Innocence by Dorothy M. Neddermeyer, PhD We are born with complete innocence-free of guilt, sin, with purity of heart and blameless. #s we assimilate a myriad of adaptations and indoctrinations from our family, culture, neighborhood, religion, education, etc., we lose our innocence. (y reconnecting with our inner child, we can experience the world with the same wonder and )oy we experienced as a child. @. We Were #bused /hildren - 9ow 2o We 1ecover? by Glen D. Williams .ure, there are rare cases where kids suffer continuous, extensive abuse over multiple years, but the vast ma)ority of abused children have experienced at

most, a few traumatic sexual or violent abuse events over the course of 83 years of childhood. I don>t mean to minimi e what you may have suffered... even one traumatic event is too much. #s tragic as it is, the biggest tragedy is the way we often ruin decades of our lives by not facing it, putting it in perspective and putting it behind us. 1ecovery is possible for all of us if we want it enough to work for it. A. Intent by Dorothy M. Neddermeyer, PhD Intent is the key to achieving your goals. $re"uently we are doing one thingthinking that we are creating another. We need to systematically focus on the intent of our actions at every step. There is nothing wrong with multitasking, which seems necessary with today>s demands. 9owever, balancing multitasking with intentional activity provides valuable insight into the benefits of doing one thing at a time, being totally present with the task of our intent. .. Brogramming &our 7ind $or .elf 2evelopment by Pushpa Pal Singh The human mind is the master computer which controls your body and your actions. It>s like an empty hard drive therefore you>re affected by whatever you install into it. The functions you install can be either positive or negative. &ou are bombarded with different thoughts, sounds, people, and images all the time. The human mind is such that it takes into account everything that>s around you. What you truly need to learn is how to program this master computer to ignore the negative thoughts and only concentrate the positive ones. Therefore what are the steps to controlling this master computer? 1ead on to find out. C. #chieve The Impossible - (reak The 1ules by Pushpa Pal Singh <veryone wants to become specialD everyone has a dream to make it big some day. <veryone get out of his house each day with an aim in his mind but not all of them end up achieving their goals. 7ost of us hold ourselves back waiting for the right moment or the perfect circumstance. (ut you know what they moment never comes until you make it happen. <very person wants to become successful and achieve the impossible overnight but you must understand that it>s not as easy as it sounds. &ou need to take the first step towards your goal first. &ou need to make progress, Brogress might be slow at first but with time you would reali e that the process speeds up as you get better at it. 84. 9aving $aith In &our ,wn Talents by Steven Fu Why are you doing something that you do not like to do to earn a small amount of money, when you can easily do what you love to do and earn more money. 88. !reat Individuals Take #ction by Steven Fu 7ost people have great thoughts to improve their lives but they )ust remain as that... 86. What -ife 7eans - What >7eaning> 7eans by G. . Singh (efore we ask the "uestion as to what life means, we must answer the more basic "uestion as to what meaning, in itself, means. 8;. 9ow To (e # .trong /ommunicator by Pushpa Pal Singh &ou can listen to thousands of people watch E listen to millions of T' or radio shows but that does not mean that you would be the same when it comes to the mastery of words. In the process of communication it>s all about the delivery of right words with the right physical expressions. Therefore how to master this art of conversation? The best way to start is by recording your own voice.

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8=. Write &our ,wn 2estiny - Take /ontrol 1ight %ow by Pushpa Pal Singh ,ne of the most common phrase which is very widely used is- FThis is my destinyF. 7any people think their life is pre-written and whatever events or circumstances they go through are already planned by some higher power. 1emember one simple fact about life - F/ircumstances do not make a man they reveal himF. Gust like this saying circumstances only give you an indication that your life is not in your control. /ircumstances are made by the man himself. <vents don>t )ust happen they are a direct result of the actions taken by you. 8?. 9ow To /hange &our -ife $or !ood by Pushpa Pal Singh #re you really happy with your life? #re you living your dream? Is this really what you wanted out of your life? If you are confused about all these "uestions than you definitely need a change. #lmost everyone aspires to get the most out of life in whatever shape or form it might be. (ut some of us get carried away by the circumstances so much that we don>t know where we are in life and whether we are living our dreams or not. #ll of us go through several problems and sometimes it becomes a big obstacle and we forget our dreams and talk about reality. We get so negative that we forget our dreams and think this is life and we need to survive. 8@. 2iscovered - $irst Thought by !alston "eath # skill for a better life. 8A. What Is &our 'ibration? That Is The Huestion To Inow by #iesl $nderson What are the vibrations you are putting out into the universe? $ind out how to bring into your life peace, happiness, wealth and more by changing your focus and your vibrations. 1.. 2ream ,n - The Top 84 Ways to 1econnect to &our 2reams by %amin ell 2o you have a dream for your life? 2oes it feel like it>s too far away to make a reality? 2o you have a plan and a vision for reali ing your dreams? I truly know what it>s like to have a dream that seems unattainable but that )ust won>t leave you alone. #nd, I know the exhilaration of creating a plan and seeing my dream manifest. In this article you will learn ten ways to reconnect with your dreams and move toward making them come true. 8C. Ieeping /ontrol #nd (uilding 7omentum by Sam S % %han If you see that something>s not working, you make ad)ustments. (ut man, the worst thing you can do is "uit. 64. (rainwashed? by ". ernard We&hsler #re you in danger of becoming a /yborg? 68. #lternatives to .peed by Mike S&antlebury Who do we think we are fooling? When we rush around hectically, always hurrying, do we seriously think that people are conned into believing that what we are doing is important, and where we are going means anything? #re we rushing in order to convince ourselves that any of it really matters? 66. 9induism, Iarma and the -aw of #ttraction by Paul Warren Bositive thinking, which is an oft "uoted phrase in the law of attraction, also finds its place in 9induism. 6;. $<#1 - The 2ream IillerJ by !oyleena Ni&holas 7any online marketers live in fear on a daily basis, fear of failure and fear of success. 9ave your been marketing your heart out, do you feel like you>re making no headway to profit, then perhaps fear is stopping you from reaching the monetary success you desire. To make money online, it is best to face your negative unproductive thoughts, learn positive strategies and set goals with a realistic time frame to achieve online success.

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6=. The 7agic ,f -ove by "elene !oths&hild Would you like to receive the magic of love? #re you willing to give it? Try this - $or one day, consciously make an effort to be loving or kind to everyone you see, with no expectations of receiving anything in return. 6?. $reedom or .ecurity by 'e((rey De #ara $inancial security or financial freedom? What will you choose? #re you confident enough to pursue your dream? 6@. 9ow To .top The Inner /ritic by )olin Smith # short article that describes how we can change our >inner critics>, enabling us to experience more inner peace. 6A. Ways to /onnect and !ive (ack by 'oanna *ngelman This article is about the importance of connecting to others and giving back. The most precious part of being alive is being seen and heard and seeing and hearing others. 63. !et &our 7ind 1ight by Dianna "obbs Kntil you get your mind right you>ll never be able to get your life right. Why? (ecause nothing in your life can exceed your level of thinking. &our reality cannot supersede your mentality. .o, if you want bigger and better results, then you>ve got to get a bigger and better vision for your life. &ou can think your way to a whole new plateau or to an all-time low. Which will it be? 6C. 9ow to (ecome # 7oney 7agnet and #ttract Wealth <ffortlessly by "ani( %haki 9ow to become a money magnet at the push of a button.

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SELF4C:ECB LO ?
DIREC(IONS: C'#%0 -ou* 0no1$#dg# in Sou"ces o% In%o"!ation on
the Indust"# / 2ote9 Pls. refer to $o!r instr!-tor for the sets of :!estionnaire.

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An)1#* B#-, LO ?

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(#$#+i)ion and +id#o )#& Ma&#*ia$)6Su..$i#) : %a)# )&udi#) .*in&) and m#dia 1o*0.$a%#6$o%a&ion a))#))m#n&

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LE RNIN$ E(PERIENCES ) CTIVITIES


Lea"nin$ Outco!e / B Access= a l# and sha"e indust"# in%o"!ation

A*# -ou *#ad- &o .#*,o*m &'i) a%&i+i&-C I, *#ad-, &a0# -ou* &im# and b# )u*# &o ob)#*+# &'# )&anda*d .*o%#du*#) in a$$ -ou* a%&i+i&i#)/ ?/ R#ad: In,o*ma&ion )'##& ? 2/ An)1#*: )#$, C'#%0 &o a))#)) -ou* 0no1$#dg# @/ R#,#*) &o Mod#$ An)1#* A ? ,o* &'# %o**#%& an)1#* o, )#$, %'#%0/

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INFORMATION SHEET- 1, LO 2
Di%%e"ent secto"s o% the indust"# and Se"vices
*+, Different -ector- of t.e in%u-try an% Ser/ice- a/aila0le in eac. -ector+ T.e Primary -ector of in%u-try1 )enerall$ involves the -han)in) pro-ess of nat!ral reso!r-es into primar$ prod!-ts. Ma;or b!sinesses in this se-tor in-l!de a)ri-!lt!re 7 a)rib!siness 7 fishin) 7 forestr$ and minin) and :!arr$in) ind!stries . Primar$ ind!str$ is a lar)er se-tor in developin) -o!ntries for instan-e 7animal h!sbandr$ is more -ommon in 0fri-a than in <apan minin) in so!thern =ales is a -ase st!d$ of ho( an e-onom$ -an -ome to rel$ on one form of b!siness. T.e tertiary -ector of in%u-try 3also >no(n the servi-e se-tor on the servi-e ind!str$ 4 is one of the three main ind!strial -ate)ories of a developed e-onom$ the other bein) the se-ondar$ ind!str$ 3man!fa-t!rin) 4 and primar$ ind!str$ 3extra-tion s!-h as minin) 7 a)ri-!lt!re and fishin) .4 8ervi-e are defined -onventional e-onomi- literat!re as ? intan)ible )oods *+* Relation-.ip 'et2een Touri-m- n% &o-pitality TOURISM&is travelin) for predominantl$ re-reational or leis!re p!rposes or the provision of servi-es to s!pport this leis!re travel. The (orld to!rism or)ani@ation defines to!rists as people (ho ?travel to and sta$ and pla-es o!t side their !s!al environment for not more than one -onse-!tive $ear for leis!re b!siness and other p!rposes 7not related to the exer-ise of and a-tivit$ from (ithin the pla-e visited

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?to!rism has a pop!lar )lobal leis!re a-tivit$ and 2004 there (as over *%3 millions international to!rists arrival . &OSPIT LIT! & +efers to the relationship pro-ess bet(een a )!est and a host and it also refers to the a-t of pra-ti-e of bein) hospitable (ith liberalit$ and )ood(ill . Aospitalit$ fre:!entl$ refers to the hospitalit$ ind!str$ ;ob for hotel 7 resta!rants -asinos 7 -aterin) resort 7 -l!bs and an$ other servi-e position that deals (ith to!rists. *+3 Relation-.ip 0et2een in%u-try an% ot.er in%u-trie-. INDUSTR!&3from latin ind!stri!s7 dili)ent7 ind!strio!s.B4is the se)ment of e-onom$ -on-erned (ith prod!-tion of )oods. &is the :!alit$7 a-tion 7 or habit of earnest7 stead$ 7 and -ontin!e attention or devotion to an$ !sef!l or prod!-tive (or> or tas>7 man!al or mental. &is dili)en-e applied to some vo-ation7 b!siness7 or profession7 hen-e7 b$ derived !se7 the o--!pation itself.
).- W":6I<* ="<DITI"<S

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Man$ prod!-tion ;obs in food man!fa-t!rin) involve repetitive7 ph$si-all$ demandin) (or>. ood man!fa-t!rin) (or>ers are hi)hl$ s!s-eptible to repetitive&strain in;!ries to their hands7 (rists7 and elbo(s. This t$pe of in;!r$ is espe-iall$ -ommon in meat& pro-essin) and po!ltr$&pro-essin) plants. Prod!-tion (or>ers often stand for lon) periods and ma$ be re:!ired to lift heav$ ob;e-ts or !se -!ttin)7 sli-in)7 )rindin)7 and other dan)ero!s tools and ma-hines. To deal (ith diffi-!lt (or>in) -onditions7 er)onomi- pro)rams have been introd!-ed to -!t do(n on (or>&related a--idents and in;!ries. !rthermore7 meat and po!ltr$ plants m!st -ompl$ (ith a (ide arra$ of Occupational Safety an% &ealt. %mini-tration 4OS& 5 re)!lations ens!rin) a safer (or> environment. 8ome (or>ers (ear prote-tive hats7 )loves7 aprons7 and shoes. In man$ ind!stries7 !niforms and prote-tive -lothin) are -han)ed dail$ for reasons of sanitation. =or>in) -onditions also depend on the t$pe of food bein) pro-essed. or example7 some ba>er$ emplo$ees (or> at ni)ht or on (ee>ends and spend m!-h of their shifts near ovens that -an be !n-omfortabl$ hot. In -ontrast7 (or>ers in dairies and meat&pro-essin) plants t$pi-all$ (or> da$li)ht ho!rs and ma$ experien-e -old and damp -onditions. 8ome plants7 s!-h as those prod!-in) pro-essed fr!its and ve)etables7 operate on a seasonal basis7 so (or>ers are not )!aranteed stead$7 $ear&ro!nd emplo$ment and o--asionall$ travel from re)ion to re)ion see>in) (or>. These plants are in-reasin)l$ rare7 ho(ever7 as the ind!str$ -ontin!es to diversif$ and man!fa-t!rin) plants prod!-e alternative foods d!rin) other(ise ina-tive periods. B*7

LEGISLA(ION LEGISLA(ION (:A( (:A( AFFEC ( S (:E AFFEC(S (: E IND9 IND9S(R3 S(R3

LI Q UOR

HEALTH & SAFETY HYGI ENE GAMI NG WOR K ER S COMPENSATI ON CONSUMER PR OTECTI ON DUTY OF CAR E BUI LDI NG R EGUL ATI ONS

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LI<9OR

Findings ar e based on wor ker s esponses s anonymous r to ten, when and wher e they t o questions about how of t hey dr ank al cohol and about their attitudes on social dr inking. T hey wer e asked if they thought al cohol boosted wor kpl ace mor al e, was good f or business, al l eviated bor edom, impr oved their heal th, was har mf ul or set a bad exampl e.

t ! wor k" dr inking was de f ine d as ha ving c onsume d b e e r , wine or l iquor dur ing t he wor kday or t wo hour s b e f or e going t o wor k# dr inking dur ing l unc h or a wor k b r e a k# dr inking whil e wor king# dr inking b e f or e dr iving a ve hic l e on c ompany b usine ss# or dr inking at a c ompa ny! sponsor e d e ve nt in t he $% days pr ior t o t he st udy. T he r at e s of he avy, f r e que nt and wor kpl ac e dr inking we r e signif ic ant l y l owe r in or gani& at ions that disc our a ge d soc ial dr inking t han in t hose t ha t most t ol e r at e d it .

HEALTH & SAFETY


5ccupationa! Sa"ety an 'ea!th ,5S'- is a cro ssssd iscip lin a ry are a co n cern e dw ith p ro tectin g th e sa fe ty ,h e alth an dw elfare ary a re ce rn ed te ctin safe elfa re o fp eo p le e n g a g e d in w o rk o r e m p lo y m e n t. .A s a se co n d a ry e ffect, S Hm ay e o en en t ary effe ct, O a lso p ro te ct co-w o rk e rs, fam ily m e m b ers, m p lo y ers, cu sto m ers, su p p liers, co ers, fa m em e rs, e n e a rb y co m m u n itie s, a n do th er e m b e rs o f th ep u b lic w h oa re im p acted cted b y ea e rm ers a th ew o rk p la ce e n v iro n m en t. en

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Th e r eason s f or est abl i sh i n g good occu pat i on al saf et y an d h eal t h st an dar ds ar e f r equ en t l y i den t i f i ed as: equen
'oral !
n employee should not have to risk in(ury at work, nor should others associated with the work environment.

)conomic

many governments reali&e that poor occupational safety and health performance results in cost to the *tate +e.g. through social security payments to the incapacitated, costs for medical treatment, and the loss of the ,employability, employability, of the worker-. )mploying organisations also sustain costs in the event of an incident at work +such as legal fees, fines, compensatory damages, investigation time, lost production, lost goodwill from the workforce, from customers and from the wider community-.

:3GIENE
Industri ! "#$i%n% is the science of anticipating, recogni&ing, evaluating, and controlling workplace conditions that may cause worker in(ury or illness. 0ndustrial hygienists use environmental monitoring and analytical methods to detect the extent of worker exposure and employ engineering, work practice controls, and other methods to control potential health ha&ards.

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GAMING GAMI NG
Behaviors Observable in the Workplace
.ompulsive gambling has been called the ,hidden disease,, as there are few covert signs of it in the workplace until the problem is in its most advanced stage. La&# &o 1o*0 (du# &o $a&# nig'& %a*d gam#, %a)ino +#n&u*#,gambling o* bad bad nig'&8) )$##. n educational pamphlet on compulsive 1o**-ing abou& gamb$ing4 4 *#$a&#d .*ob$#m) / gamb$ing lists these indicators that may be observed at work/

Long $un%'#) (o,,4 (o,,4&*a%0 b#&&ing, m##&ing boo0ma0#* o* $oan )'a*0 o* %*#di&o*) / M-)&#*iou) di)a..#a*an%# in &'# a,&#*noon (&-.i%a$$- a& &'# &*a%0, &*a%0, o,,4 o,,4&*a%0 b#&&ing, a,&#*noon %a*d o* di%# gam#, o* $i)&#ning &o ).o*&ing #+#n&) #+#n&) / Si%0 da-) &a0#n *ig'& 1'#n &'#- b#%om# a+ai$ab$# *a&'#* &'an a$$o1#d a$$o1#d &o a%%umu$a&# (u)#) )i%0 da-) &o gamb$# / Va%a&ion u)#d in i)o$a&#d da-) *a&'#* &'an b$o%0)/ E;%#))i+# u)# o, *#)& *oom (*#ad) ).o*&) .ag#) o* $i)&#n) &o *adio *adio in &'# *#)& *oom / E;%#))i+# u)# o, &'# &#$#.'on# (%a$$) &o o,,4 o,, 4&*a%0 b#&&ing, boo0i#, %*#di&o*), o* &o ,ind mon#-F %a$$) ,*om boo0i# o* %*#di&o*) / R#ad) n#1).a.#* and ).o*&) $i&#*a&u*# a& 1o*0 ()%*a&%' )'##& ,*om ,*om *a%# &*a%0, *a%ing ,o*m, ).o*&ing n#1), #&%/ / O.#*a&#) o,,i%# ).o*&) .oo$ o* .a-%'#%0 .oo$ (&'# .#*)on *unning &'#)# )om#&im#) 'a) a gamb$ing .*ob$#m / Co$$#%&) mon#- ,*om o&'#* #m.$o-##) ,o* o,,4 o,, 4&*a%0 b#&&ing o* $o&&#*- (o)&#n)ib$do#) &'i) a) %on+#ni#n%# ,o* %o4 %o41o*0#*) bu& a%&ua$$- )o '# o* )'# %an .$a%# b#&) / O*gani7#) &*i.) &o A&$an&i% Ci&-, La) V#ga), o* o&'#* gamb$ing j un0#&) (maindi%a&# ,ami$ia*i&- &'*oug' ,*#2u#n& +i)i&) / O.#*a&#) a) boo0ma0#* o* *unn#* ,o* boo0ma0#* (man- boo0ma0#*) and and *unn#*) a*# &'#m)#$+#) %om.u$)i+# gamb$#*) and do &'i) in o*d#* &o gamb$# mo*# /

1nder most workers2 compensation programs, an in(ured employee is entitled to/

P%r' n%nt Dis M%di& ! C r%

*i!it#

the# !a# 2e entitled to a !oneta"# a@a"d* Pe"!anent disa2ilit# treatment to cure or relieve the effects of the !eans that the inDu"ed a"t# has lost so!e a2ilit# to in(ury. co! ete in the o en under la2o" !a"ket o% treatment uninDu"ed @o"ke"s* The a!ount 0ncluded medical compensation are and all "ate at @hich it is aid de ends on the li!itation the inDu"# laces on medical bills, prescriptions and even roundtrip mileage activities* Othe" ele!ents taken into conside"ation a"e a$e= to the occu ation and ea"nin$s at the ti!e o% inDu"#* hospital. +)& ti)n R%" *i!it# *i!it ti)n T%'()r r# ! Dis I, I, &'# inju*#d .a*&mu)& &a0# &im# a1a,*om 1o*0 du# &o n&% t"% in-ur# (r%.%nts r%turn t) t"% ,)r'%r -)*/ ssist in $%ttin$ n)t"%r -)* ' #&'# *% inju*-, in&!ud%d in t"% *%n%,its0 Durin$ m#di%a$ *#a)on) *#$a&#d &o &'#mab# #n&i&$#d &o .)& ti)n ! r%" *i!it ti)n/ ( rti ! in&)'% is distri*ut%d/ si'i! r t) di)abi$i&t%'()r r# dis *i!it#0 T"% 1ou$d .)& ti)n ! r%" .a*&ia$ *i!it ti)n &#m.o*a*.a-m#n&)/ ('a& .*o+id# *%n%,it usu !!# " s ' 1i'u' ')n%t r# !i'it nd ' # *% %om.#n)a&ion $o)& 1ag#)/ ('#*# ).#%i,i% ma;imum and r%(! &%d *# ,o* n ),,%r ), ')di,i%d )r a*# di,,%r%nt 2)r3 ,r)' t"% %'(!)#%r0 minimum $imi&) &o &'# .a- *a&#, bu& &'i) no*ma$$- #2ua$) abou& &1o4 &1o4&'i*d) o, a+#*ag# 1##0$- g*o)) .a- and i) .aid ou& #+#*- &1o 1##0)/ A,&#* &'# do%&o* +#*i,i#) inabi$i&- &o 1o*0, &'# ,i*)& &#m.o*a*- di)abi$i&- %'#%0 )'ou$d a**i+# 1i&'in a ,#1 1##0)/

I% a in(ured @o"ke" canCt co! letel# "ecove" the e%%ects o% the inDu"#= inDu"#= The party has the right to%"o! all reasonable necessary

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.3 4* 1 ' )5 6 53 T ).T 03 4
Consumer protection is a form of government regulation which protects the interests of consumers. For example, a government may require businesses to disclose detailed information about products7particularly in areas where safety or public health is an issue, such as food. .onsumer protection is linked to the idea of &)nsu'%r ri$"ts +that consumers have various rights as consumers-, and to the formation of consumer organi&ations which help consumers make better choices in the marketplace

D9(3 OF CARE

a Duty o" care is a legal obligation imposed on an individual requiring that they exercise a reasonable standard of care while performing any acts that could foreseeably harm others. For an action in negligence, negligence, there must be an identified duty of care in law. Dut# ), & r% may be considered a formali&ation of the implicit responsibilities held by an individual towards another individual within society. 0t is not a requirement that a duty of care be defined by law, though it will often develop through the (urisprudence of common law. law. 8octors will be held to reasonable standards for members of their profession, rather than those of the general public in cases related to their fields.

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B9ILDING REG9LA(IONS
Bui! in1 re1u!ations ma- *#,#* &o: Buildin$ code, a set of rules that specify the minimum
acceptable level of safety for constructed ob(ects

A 2uildin$ code= o" 2uildin$ cont"ol ,

is a set of rules that specify the minimum acceptable level of safety for constructed ob(ects such as buildings and nonbuilding structures. structures. The main purpose of the building codes is to protect public health, safety and general welfare as they relate to the construction and occupancy of buildings and structures. The building code becomes law of a particular (urisdiction when formally enacted by the appropriate authority.

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L#a*ning Ou&%om#) No/ 2

In%o"!ation to Assist E%%ective )o"k Pe"%o"!ance

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2.4. Ind!str$ (or>in) -onditions 2.". Ce)islation that affe-ts the Ind!str$ li:!or health h$)iene )amin) (or>ers -ompensation -ons!mer prote-tion d!t$ of -are b!ildin) re)!lation 2.%. Trade 6nions Environmental iss!es D re:!irements

(*ad# union
0 trade !nion or labor !nion is an or)ani@ation of (or>ers. The trade !nion7 thro!)h its leadership7 bar)ains (ith the emplo$er on behalf of !nion members 3Eran> and fileE members4 and ne)otiates labor -ontra-ts (ith emplo$ers. This ma$ in-l!de the ne)otiation of (a)es7 (or> r!les7 -omplaint pro-ed!res7 r!les )overnin) hirin)7 firin) and promotion of (or>ers7 benefits7 (or>pla-e safet$ and poli-ies. The a)reements ne)otiated b$ the !nion leaders are bindin) on the ran> and file members and the emplo$er and in some -ases on other non&member (or>ers.

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Most !nions -laim a ri)ht of ex-l!sivit$. The !nion has the a!thorit$ to determine (ho ma$ be a member of the !nion and (ho ma$ not. Most !nions assert a ri)ht to mandate that onl$ its members7 and no others7 ma$ be permitted to (or> at -ertain ;obs. !rthermore7 the !nion -ontra-t is ex-l!sive (ith re)ard to the emplo$er7 an emplo$er is )enerall$ not permitted to see> o!t the servi-es of another labor !nion or hire another -ompetin) labor !nion even if he is dissatisfied (ith the performan-e of the -!rrent labor !nion.

These or)ani@ations ma$ be -omprised of individ!al (or>ers7 professionals7 past (or>ers7 or the !nemplo$ed. The most -ommon7 b!t b$ no means onl$7 p!rpose of these or)ani@ations is Emaintainin) or improvin) the -onditions of their emplo$ment? ,ver the last three h!ndred $ears7 trade !nions have developed into a n!mber of forms7 infl!en-ed b$ differin) politi-al and e-onomi- re)imes.

The immediate ob)ectives and activities of trade unions vary, but may include*
Provision of benefits to members: Earl$ trade !nions7 li>e riendl$ 8o-ieties7 often provided a ran)e of benefits to ins!re members a)ainst !nemplo$ment7 ill health7 old a)e and f!neral expenses. In man$ developed -o!ntries7 these f!n-tions have been ass!med b$ the stateF ho(ever7 the provision of professional trainin)7 le)al advi-e and representation for members is still an important benefit of trade !nion membership. Collective bargaining: =here trade !nions are able to operate openl$ and are re-o)ni@ed b$ emplo$ers7 the$ ma$ ne)otiate (ith emplo$ers over (a)es and (or>in) -onditions.

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Ind!strial 0-tion9
Trade !nions ma$ or)ani@e stri>es or resistan-e to lo->o!ts in f!rtheran-e of parti-!lar )oals.

Politi-al a-tivit$9
Trade !nions ma$ promote le)islation favorable to the interests of their members or (or>ers as a (hole. To this end the$ ma$ p!rs!e -ampai)ns7 !nderta>e lobb$in)7 or finan-iall$ s!pport individ!al -andidates or parties 3s!-h as the Cabo!r Part$ in Britain4 for p!bli- offi-e.

5isto"# o% t"ade unions


B#ginning in &'# #ig'&##n&' %#n&u*-, mu%' o, "#)&#*n )o%i#&- (1i&' mo)& %'ang#) o%%u**ing #a*$i#)& in B*i&ain 1i&n#))#d a &*an),o*ma&ion ,*om an ag*a*ian %u$&u*# 1i&' %*a,&4ba)#d .*odu%&ion &o a %u$&u*# )'a.#d b- &'# ,i*)& indu)&*ia$ *#+o$u&ion/ Som# o, &'# %'ang#) b*oug'& on b- &'i) n#1 o*d#*, )u%' a) n#1 1o*0 m#&'od) and do1n1a*d .*#))u*# on &*adi&iona$ 1ag# )&*u%&u*#), ).a*0#d *i)ing a$a*m in &'# %*a,&) and gui$d) o, &'# &im#, 1'o ,#a*#d #n%*oa%'m#n& on &'#i* #)&ab$i)'#d job)/ Addi&iona$$-, &'# *a.id #;.an)ion o, indu)&*ia$ )o%i#&- 1a) &o d*a1 1om#n, %'i$d*#n, *u*a$ 1o*0#*), and immig*an&) &o &'# 1o*0 ,o*%# in $a*g#* numb#*) and in n#1 *o$#)/ ('i) .oo$ o, un)0i$$#d and )#mi4 )0i$$#d $abou* ).on&an#ou)$- o*gani7#d in ,i&) and )&a*&) &'*oug'ou& i&) b#ginning), and 1ou$d $a&#* b# an im.o*&an& a*#na ,o* &'# d#+#$o.m#n& o, &*ad# union)/

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B*: IND'STRY RELATIONS ISS'ES AND MAEOR ORGANIFATIONS S eci%ic issues 3i4 The emplo$ersG response To date7 man$ 0sian and Pa-ifi- entreprene!rs & small7 medi!m and lar)e & have relied on the lo( -ost of )oods and servi-es and speed of deliver$ as the -ore of their -ompetitive advanta)e. ,n this basis7 an emplo$ersG strate)$ in the area of emplo$ment relations m!st fo-!s on a-hievin)9 1. appropriate attit!dinal and behavioral -han)es7 not onl$ at enterprise7 b!t at other7 levelsF 2. a modern poli-$7 le)islative and instit!tional frame(or> (hi-h ens!res an effe-tive ind!strial relations s$stemF 3. -ompensation s$stems lin>ed to enterprise performan-eF 4. a more literate7 s>illed and adaptable (or>for-e7 (hi-h is -apable of experimentation and innovationF ". more flexible forms of (or> or)ani@ation and mana)ementF and %. -!lt!rall$ sensitive mana)ement strate)ies7 as firms invest (ithin and be$ond the re)ion. H Attitudinal and behavioural changes 5reater (or>er involvement in the enterprise sho!ld be reinfor-ed b$ mana)ement ma>in) stron)er efforts to improve relations (ith (or>ersG representatives 3parti-!larl$7 trade !nions7 (here the$ are present4. In addition7 -olle-tive bar)ainin) remains an effe-tive (a$ to address iss!es of m!t!al -on-ern. 0ll of these elements & both I+ and A+M & have to be properl$ inte)rated into the -orporate -!lt!re. H Modern labor polices, legislation and institutions Emplo$ers sho!ld be see>in) EmodernE labor poli-ies7 le)islation and instit!tions (hi-h en-o!ra)e ind!strial harmon$ 3b$ emphasi@in) prevention not resol!tion of -onfli-t4. In parti-!lar7 le)islation sho!ld be proa-tive and fa-ilitative in relation to the partiesG needs7 and avoid !nne-essar$ -omplexit$7 (hile maintainin) fair and reasonable minim!m emplo$ment standards. H Compensation systems linked to enterprise performance The trend to(ards de-entrali@ed -olle-tive bar)ainin) and I+ arran)ements in the re)ion has been based on the need to address effi-ien-$ and prod!-tivit$ iss!es at their so!r-e7 the individ!al enterprise b!siness -ompetitiveness is to be a-hieved or maintained. 0s s!-h pa$ment s$stems are in-reasin)l$ seen as inte)ral to A+M poli-ies in enterprises7 and are thereb$ lin>ed to a-hievin) parti-!lar b!siness ob;e-tives. H A skilled and adaptable workforce Ed!-ation and trainin) (ill pla$ a vital role in promotin) labor effi-ien-$ thro!)h the enhan-ement of (or>for-e s>ills7 and the =orld Ban> has emphasi@ed the si)nifi-ant lin> bet(een s>ills development and a -o!ntr$Gs man!fa-t!rin) export -apa-it$ 3=orld Ban> 11139 43 & 4.4.

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Trainin) of (or>ers in narro( s>ills is no lon)er appropriate. Modern te-hnolo)$ is in-reasin)l$ demandin) broader s>ills and ne( mixes of previo!sl$ :!ite distin-t s>ills. In addition7 the rapid pa-e of te-hnolo)i-al -han)e demands an abilit$ to adapt :!i->l$F so7 the formation of s>ills has to rel$ not onl$ on initial trainin)7 b!t e:!all$ on opport!nities for retrainin) and !p)radin) existin) s>ills. H Flexible forms of work organi ation and management lexibilit$ at the (or>pla-e re:!ires (or>ers to have several s>ills and a broader !nderstandin) of the prod!-tion or (or> pro-ess to enable them to -arr$ o!t a ran)e of a-tivities. To a-hieve this o!t-ome7 mana)ers and s!pervisors need to be for(ard loo>in)7 inform and involve (or>ers7 and !se approa-hes (hi-h enable people to develop and !se properl$ their talents and abilities. In parti-!lar7 the$ need to pa$ far )reater attention to trainin) and s>ills development. The abilit$ to ad;!st (or>in) time arran)ements and the identifi-ation and removal of restri-tive (or> and mana)ement pra-ti-es are also important. H Culturally!sensitive management strategies 5lobali@ation involves mana)ers and (or>ers movin) from one -o!ntr$ to another. In doin) so7 the$ enter into a ne( so-iet$ and -!lt!re. 8ome aspe-ts of these -!lt!res are obvio!s 3e)7 another lan)!a)e7 other la(s and -!stoms7 et-4 and -an (ith the ne-essar$ )ood(ill be adapted to. B!t there are other elements of -!lt!re (hi-h are not so visible. The$ in-l!de the ass!mptions made and premises relied on b$ the members of a -ertain so-iet$F val!es and !n(ritten -odes of behavio!rF and patterns of thin>in) and problem& solvin). The$ are (hat the people in that so-iet$ ta>e for )ranted. These elements are the essen-e of a parti-!lar -!lt!re and are the most diffi-!lt to dete-t. 0 mana)er or (or>er -omin) from and entirel$ different -!lt!re & (ith its o(n never&:!estioned ass!mptions and val!es & ma$ not per-eive or !nderstand these elements or have diffi-!lt$ a--eptin) them. 0s s!-h the$ -an be the basis for tension and -onfli-t in the (or>pla-e. Mana)ers ass!min) (or> responsibilities in a ne( -o!ntr$ m!st a-:!aint themselves (ith both visible and invisible -!lt!ral traits7 and adopt appropriate strate)ies to ens!re that -!lt!ral mismana)ement -onsiderations do not be-ome a so!r-e of red!-ed enterprise performan-e. H "mplementing a reform strategy In implementin) a reform a)enda based on the above -onsiderations7 individ!al firms sho!ld be en-o!ra)ed 3thro!)h7 for example7 Ebest pra-ti-eE pro)rammes4 to experiment in relation to s>ills development7 (or> or)ani@ation and other forms of improved I+IA+M pra-ti-es and see> to !se the o!t-omes as a basis for broader )overnment or ind!str$ pro)rammes to diff!se ne( pra-ti-es on a (ider basis. 8!-h initiatives mi)ht be !nderta>en thro!)h informal -onta-t (ith the (ider )ro!p of firms (ith (hom the$ -ond!-t their b!siness7 and -o!ld in-l!de lo-al ben-hmar>in) exer-ises. :

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3ii4 The roles of emplo$ersG or)ani@ations

Emplo$ersG or)ani@ations7 li>e trade !nions7 fa-e a diffi-!lt sit!ation in assistin) their -onstit!ents in the fa-e of the ne( demands bein) pla-ed on them b$ )lobali@ation. 0 >e$ f!n-tion of emplo$ersG or)ani@ations has al(a$s been to a-t as the mo!thpie-e for emplo$ers in see>in) to infl!en-e the broad poli-$ environment in a manner -ond!-ive to their -onstit!entsG interests 3in this respe-t7 it mi)ht be noted that the I+ f!n-tion (as ori)inall$7 and in man$ -ases has remained7 the -ornerstone of the operations of man$ emplo$ersG or)ani@ations4. 3de 8ilva 111%934. To a-hieve this ob;e-tive7 it is s!))ested that emplo$ersG or)ani@ations sho!ld or)ani@e their operations aro!nd t(o f!n-tional EpolesE7 s!pported b$ a ran)e of s!bsidiar$ servi-es. Emplo$ersG or)ani@ations need to be prepared to have a vie( on an in-reasin)l$ broader ran)e of iss!es 3e)7 s>ills development7 in-l!din) in the -ontext of trainin) and re&trainin)7 and -overin) both deliver$ and -ompensation aspe-tsF ind!str$ 3in-l!din) investment and taxation4 poli-$F the impli-ations for b!siness of privati@ation strate)iesF and the li>e4. 3iii4 The roles of )overnment and trade !nions 0s noted previo!sl$7 (hatever poli-ies or a-tions ma$ be promoted or !nderta>en b$ one or more of the ind!strial relations parties (ill re:!ire a response from or have reper-!ssions for other parties or interests. This se-tion of the paper examines intera-tions (ith )overnment and trade !nions in the -ontext of pro)ressin) the a)enda of emplo$ersG and their or)ani@ations. The role of )overnment
1. 2. 3.

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4.

". %.

*.

en-o!ra)e and re)!late forei)n parti-ipation in national e-onomi- development ens!re that the e-onomi- reforms -!rrentl$ bein) implemented in vario!s -o!ntries are a--ompanied b$ proper safet$ net pro)rammes #e-ide (hi-h ind!stries to stim!late and ho( the$ -an inte)rate vario!s ma-ro& and mi-ro&poli-ies thro!)h a net(or> of instit!tions that promote e-onomi)ro(th (ith e:!it$ 3 ren>el and +o$al 111%9104. +esponsibilit$ to ens!re that these standards are met b$ all emplo$ers7 and7 (here those emplo$ers are forei)n -ompanies or M2CGs7 the$ m!st be en-o!ra)ed to adopt so-iall$ responsible attit!des in relation to emplo$ment relationships and standards in their host -o!ntr$. To ta>e meas!res to e:!ip (or>ers (ith the s>ills to ta>e !p ne( positions and to move from de-linin) to ne( ind!stries7 possibl$ to ne( lo-alities. a-ilitate str!-t!ral ad;!stment in an e:!itable manner 3in-l!din)7 for example7 tax exemptions and development s!bsidies to firms7 and s!bsidies to (or>ers7 to assist relo-ation4. 8!pport trade !nion strate)ies to en-o!ra)e demo-rati- )overnan-e7 a(areness raisin) on >e$ poli-$ iss!es and trainin) for !nion representatives on or)ani@ational and te-hni-al iss!es.

8!pport of )lobali@ation has to rel$ on poli-$ plannin) and deliver$ servi-es provided b$ the p!bli- se-tor. 1. In-l!de trade !nions in an$ p!bli- se-tor reform pro-ess and ta>e a--o!nt of their ma;or -on-erns. 10. Promote bipartite and tripartite instit!tions and pro-esses to establish appropriate labo!r poli-$ and standards.
..

3iiii4 The role of (or>ers and their or)ani@ations There is no :!estion that trade !nions still have a role in 0sia and the Pa-ifi-. B!t there is a need for more effe-tive !nionism. Unioni-m (hi-h fo-!ses on (or>in) (ith emplo$ers 3and their or)ani@ations4 in implementin) strate)ies to improve enterprise -ompetitiveness and the :!alit$ of (or> thro!)h improvements in (or> or)ani@ation7 Cabo!r&mana)ement relations and s>ills development7 on the basis that an e:!itable share for (or>ers in prod!-tivit$ )ains (ill be a-hieved 3 ren>el and +o$al 111%9314. This form of !nionism is therefore proa-tive and strate)i- in approa-h7 and is no lon)er -on-erned (ith !nion a-tions (hi-h are restri-tive in nat!re 3e)7 see>in)7 b$ vario!s means7 to limit -han)e4. The development of effe-tive !nionism 3and7 indeed7 of trade !nion movements ever$(here4 is -ontin)ent on the re-o)nition and appli-ation of the ri)hts of freedom of asso-iation7 to or)ani@e and to bar)ain -olle-tivel$. The needs of trade !nion or)ani@ations (ill var$ from -o!ntr$ to -o!ntr$ in see>in) to b!ild effe-tive !nions. or example7 a(areness raisin) and trainin) in relation to their role in a mar>et oriented e-onom$ (ill have a m!-h hi)her priorit$ in the -ase of trade !nions in -o!ntries in transition. B!t (hatever individ!al -o!ntr$ -ir-!mstan-es7 >e$ ob;e-tives of national trade !nion or)ani@ations m!st be to attra-t more (or>ers into !nions b$ improvin) re-r!itment7 offerin) better servi-es and -omm!ni-atin) more effe-tivel$ (ith and bet(een members and offi-ials. 8tron) leadership from7 and a)reement and -oordination on priorit$ strate)ies amon)7 trade !nion -entres is -riti-al. In order to maintain s!pport and infl!en-e at enterprise level7 it (ill be ne-essar$ to b!ild and maintain an a-tive (or>pla-e !nion or)ani@ation. The availabilit$ of more s>illed and te-hni-all$ -apable !nion representatives in the (or>pla-e7 s!pported b$ more professional and better reso!r-ed !nions at hi)her levels (ill also be -r!-ial in a-hievin) these ob;e-tives. The extent to (hi-h trade !nions -an adopt and a-hieve advan-es thro!)h this more proa-tive role (ill depend on a n!mber of -onsiderations7 in-l!din)9 )overnment poli-$ and attit!des at domesti- and international levelsF the response3s4 of emplo$ers and their or)ani@ationsF and !nion leadership7 or)ani@ation and strate)ies. Ao(ever7 )iven the -onsiderable traditional and -!rrent diffi-!lties still fa-in) trade !nion movements in 0sia and the Pa-ifi-7 a f!ndamental -han)e in !nion and (or>er fort!nes ma$ not arise !ntil individ!al -o!ntries develop and adopt hi)her -ost and hi)her s>ill&based modes of prod!-tion. This (ill provide in-reased opport!nities for (or>er involvement in de-ision& ma>in)7 re:!irin) more demo-rati- and independent representation for the (or>for-e. B!t it is also li>el$ that additional le)islative pres-ription to provide labo!r (ith a more si)nifi-ant voi-e at both enterprise and national levels7 and better prote-tion for (or>ersG representatives in !nderta>in) their f!n-tions7 (ill be re:!ired.

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Indust"ial "elations The field of ind!strial relations loo>s at the relationship bet(een mana)ement and (or>ers7 parti-!larl$ )ro!p of (or>ers represented b$ a !nion. &also -alled or)ani@ational relations the behavior of (or>ers in or)ani@ations in (hi-h the$ earn their livin).

Per-pecti/e t.eorie1=hen st!d$in) the theories of ind!strial relations7 there are three ma;or perspe-tives that -ontrast on their approa-h to the nat!re of (or>pla-e relations the three vie(s are )enerall$ des-ribed as the !nitar$7 pl!ralist7 and Marxist perspe-tive. The Marxist perspe-tive is sometimes referred to as the -onfli-t model.

Unitary per-pecti/e
In !nitarism7 the or)ani@ation is per-eive as an inte)rated and harmonio!s (hole (ith the ideal of ?one happ$ famil$J (here are mana)ement and other members of the staff all share a -ommon p!rpose7 emphasi@in) m!t!al -ooperation. :

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Plurali-tic per-pecti/e
In pl!ralism the or)ani@ation is per-eived as bein) made !p of po(erf!l and diver)ent s!b&)ro!ps7 ea-h (ith its o(n le)itimate lo$alties and (ith their o(n set of ob;e-tives and traders .

Mar6i-t per-pecti/e
This vie( of ind!strial relations loo>s the nat!re of the -apitalist so-iet$7 (here there is a f!ndamental division of interest bet(een -apital and labor7 and sees (or>pla-e relations a)ainst this ba->)ro!nd.

6-7
CAREER O!!OR(9NI(IES4i) &'# )um &o&a$ o, a$$ &'# 1o*0 -ou 'a+# don# and 1i$$ do in -ou* $i,#&im#/ Mo)& 'o&#$, mo&#$ and *#)o*& d#)0 %$#*0) *#%#i+#d o*i#n&a&ion and &*aining on &'# job/ O*i#n&a&ion ma- in%$ud# an #;.$ana&ion o, &'# job du&i#) and in,o*ma&ion abou& &'# #)&ab$i)'m#n&, )u%' a) a**ang#m#n& o, )$##.ing *oom), a+ai$abi$i&- o, addi&iona$ )#*+i%#) )u%' a) a bu)in#)) o* ,i&n#)) %#n&#*, and $o%a&ion o, gu#)& ,a%i$i&i#)/ A 'o).i&a$i&- manag#m#n& %a*##* i) 'ig'$- #n#*g- and )o%ia$/ ('# )0i$$) and 0no1$#dg# d#+#$o.#d in &'i) ,i#$d )&ud- a*# $#ad#*)'i., ma*0#&ing 2ua$i&i+# )0i$$), *#)#a*%' and #+a$ua&ion, .*og*amming V*#%*#a&ion, $#i)u*# and m##&ing)W .$anning and .o$i%-, $#ga$ a).#%&), and %ommuni%a&ion/ "i&' .*#.a*a&ion in &ou*i)m manag#m#n& indi+idua$) 'a+# )0i$$) *#$a&#d &o manag#m#n& and $#ad#*)'i. 1'i%' 1ou$d %on&*ibu&# &o an- &-.# o, .o)i&ion

!R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

)oug'& in &'# &ou*i)m indu)&*-/ ('# &ou*i)m indu)&*- i) 1i&'in &'# &o. indu)&*i#) o, mo)& %oun&*i#) in &'# 1o*$d and .*o+id#) num#*ou) %a*##* o..o*&uni&i#) a& a +a*i#&- $#+#$) o, )#*+i%# .*odu%&ion and manag#m#n&/ ('# %u**i%u$um %ombin#) )&*#ng&') in manag#m#n& 1i&' &#%'ni%a$ )0i$$) and in&#*n)'i. o..o*&uni&i#) in #a%' a*#a/ ('# 'o).i&a$i&- and &ou*i)m indu)&*- i) %*i&i%a$ &o &'# 1o*$d, na&iona$, and *#giona$ #%onom-/ ('# 'o).i&a$i&- and &ou*i)m indu)&*- i) b#%oming mo*# %om.$#;/ A%%o*ding$- d#mand i) in%*#a)ing ,o* %o$$#g# #du%a&#d manag#*)/
AP$I$)DES 8)ALI$IES Stron7 interper-onal -8ill&i7. ener7y le/el 0ility to multi1a-8 an% prioriti9e 0ility to 2or8 2ell un%er pre--ure

: FO O D AN D BE VE RA GE SE RV IC E( NC 2 : !R OV ID E FO O D AN D BE VE RA GE SE RV IC E : !R OV IDI N G FO O D AN D BE VE RA GE SE RV

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Re-ume ma8e o/er ? 2ay- to ma8e a 7reat fir-t impre--ion+ 1No2 more t.an e/er 0efore can%i%ate -ee8in7 po-ition- in t.e .o-pitality in%u-try mu-t %i-play profe--ionali-m an% a -tea%fa-t commitment to =uality in e/ery p.a-e of t.e application proce--+ &o2 to ma-ter t.e 0e.a/ior inter/ie2 1If you are -ee8in7 t.e :o0 2it.in t.e competiti/e .o-pitality in%u-try; you nee% to 0e a2are t.at employer- are fre=uently turnin7 to t.e u-e of 0e.a/ioral inter/ie2in7 rat.er t.an tra%itional mo%e-+ Ma6imi9e your career potential 1 %/ance your career an% increa-e your :o0 opportunitie- 2.ile continuin7 to 2or8+Online e%ucation i- con/enient an% fle6i0le; allo2in7 you to maintain profe--ional an% per-onal commitment 2.ile pur-uin7 a .i7.ly1=uality e%ucation+ 'e on time+

*+,@ QU LIT! SSUR NCE


Quality a--urance 3Q 4 is the a-tivit$ of providin) eviden-e needed to establish -onfiden-e amon) all -on-erned7 that :!alit$&related a-tivities are bein) performed effe-tivel$. 0ll those planned or s$stemati- a-tions ne-essar$ to provide ade:!ate -onfiden-e that a prod!-t or servi-e (ill satisf$ )iven re:!irements for :!alit$. or prod!-ts7 :!alit$ ass!ran-e is a part and -onsistent pair of :!alit$ mana)ement provin) fa-t& based external -onfiden-e to -!stomers and other sta>eholders that a prod!-t meets needs7 expe-tations7 and other re:!irements. K0 ass!res the existen-e and effe-tiveness of pro-ed!res that attempt to ma>e s!re & in advan-e & that the expe-ted levels of :!alit$ (ill be rea-hed. K0 -overs all a-tivities from desi)n7 development7 prod!-tion7 installation7 servi-in) to do-!mentation. It introd!-ed the sa$in)s Efit for p!rposeE and Edo it ri)ht the first timeE. It in-l!des the re)!lation of the :!alit$ of ra( materials7 assemblies7 prod!-ts and -omponentsF servi-es related to prod!-tionF and mana)ement7 prod!-tion7 and inspe-tion pro-esses. The term K!alit$ 0ss!ran-e7 as !sed in the 6nited 8tates 2!-lear +e)!lator$ Commission re)!lation 10 C + Part "07 0ppendix B7 -omprises all those planned and s$stemati- a-tions ne-essar$ to provide ade:!ate -onfiden-e that a str!-t!re7 s$stem7 or -omponent (ill perform satisfa-toril$ in servi-e. K!alit$ ass!ran-e in-l!des :!alit$ -ontrol7 (hi-h -omprises those :!alit$ ass!ran-e a-tions related to the ph$si-al -hara-teristi-s of a material7 str!-t!re7 -omponent7 or s$stem (hi-h provide a means to -ontrol the :!alit$ of the material7 str!-t!re7 -omponent7 or s$stem to predetermined re:!irements. ,ne of the most (idel$ !sed paradi)ms for K0 mana)ement is the P#C0 3Plan&#o&Che->&0-t4 approa-h7 also >no(n as the 8he(hart -$-le

Quality mana7ement is a method for ens!rin) that all the a-tivities ne-essar$ to desi)n7 develop and implement a prod!-t or servi-e are effe-tive and effi-ient (ith respe-t to the s$stem and its performan-e.

Sta8e.ol%er ma$ refer to9

8ta>eholder 3-orporate47 a part$ (ho affe-ts7 or -an be affe-ted b$7 the -ompan$Gs a-tions o 8ta>eholder theor$7 identifies and models the )ro!ps (hi-h are sta>eholders of a -orporation 8ta>eholder 3la(47 a third part$ (ho temporaril$ holds mone$ or propert$ (hile its o(ner is still bein) determined

PDC 3EPlan1Do1C.ec81 ctE4 is an iterative fo!r&step problem&solvin) pro-ess t$pi-all$ !sed in :!alit$ -ontrol. It is also >no(n as the Demin7 Cycle7 S.e2.art cycle7 Demin7 #.eel7 or Plan1Do1Stu%y1 ct PL N Establish the ob;e-tives and pro-esses ne-essar$ to deliver res!lts in a--ordan-e (ith the spe-ifi-ations. DO Implement the pro-esses. C&EC" Monitor and eval!ate the pro-esses and res!lts a)ainst ob;e-tives and 8pe-ifi-ations and report the o!t-ome. CT 0ppl$ a-tions to the o!t-ome for ne-essar$ improvement. This means revie(in) all steps 3Plan7 #o7 Che->7 0-t4 and modif$in) the pro-ess to improve it before its next implementation.

SELF4C:ECB No&#: !$#a)# a)0 &o -ou* in)&*u%&o* ,o* &'# )#& o, 2u#)&ionnai*#/

An)1#* B#-

<ua$i,i%a&ion 9ni& o, Com.#&#n%Modu$# (i&$# L#a*ning Ou&%om#) A @

: NC L#+#$ II : DEVELO! AND 9!DA(E IND9S(R3 BNO"LEDGE : DEVELO!ING AND 9!DA(E IND9S(R3 BNO"LEDGE : 9.da&# %on&inuou)$- *#$#+an& indu)&*- 0no1$#dg#

0ssessment Criteria

9
(*aining and %a*##* o..o*&uni&i#) a*# id#n&i,i#d and a+ai$#d o, ba)#d on job *#2ui*#m#n&) R#%ogni&ion) a*# )oug'&6 *#%#i+#d and d#mon)&*a&#d a) .*oo, o, %a*##* ad+an%#m#n& Ob&ain and *#n#1 $i%#n)#) and6o* %#*&i,i%a&ion) *#$#+an& &o job and %a*##*

R#)ou*%# L#a*ning Ma&#*ia$)

G Inte"net :

Ma&#*ia$)6Su..$i#)

: C#*&i,i%a&#) and $i%#n)#) !#n and .a.#*

LE RNIN$ E(PERIENCES ) CTIVITIES

Lea"nin$ Outco!e / ; ' date continuousl# "elevant indust"# kno@led$e

A*# -ou *#ad- &o .#*,o*m &'i) a%&i+i&-C I, *#ad-, &a0# -ou* &im# and b# )u*# &o ob)#*+# &'# )&anda*d .*o%#du*#) in a$$ -ou* a%&i+i&i#)/ >/ R#ad: In,o*ma&ion )'##& ? D/ An)1#*: )#$, C'#%0 &o a))#)) -ou* 0no1$#dg# J/ R#,#*) &o Mod#$ An)1#* A ? ,o* &'# %o**#%& an)1#* o, )#$, %'#%0/

INFORMATION SHEET 1-LO# 3


5isto"#HStatus o% Tou"is! in Ca!i$uin Island 5isto"#HStatus o% Ca!i$uin Island

SELF4C:ECB

Cearnin) ,!t-ome 3 39.da&# %on&inuou)$- *#$#+an& indu)&*- 0no1$#dg# 4 +e:!irement9 8ele-t t(o resorts existin) in o!r provin-e and !pdate $o!r >no(led)e b$ >no(in) the ff9 8hort histor$ of resorts $o!Bve been sele-ted. 8ervi-es offered for their -lient or )!ests 0--ommodations Compensation offered b$ the establishment to(ards their emplo$ees. 0menities availableIin one department 3based on $o!r field of spe-iali@ation4 0tta-h some pi-t!res of amenities of the resort $o!Bve sele-ted

2ote9 & 0ll information m!st be -omp!teri@ed and s!bmit it to $o!r instr!-tor in a form of soft -op$. & 'o! -an !se some so!r-es of information as $o!r referen-eItoolsImaterials of information.

RECORDS O4 AC5IE&EMENT

Mo%ule Title: DEVELOPIN$ ND UPD TIN$ INDUSTR! "NO#LED$E

C, 1 9 Identi%# and access ke# sou"ces o% in%o"!ation on the indust"#

0ssessment Criteria9
?/? Sou*%#) o, in,o*ma&ion on &'# indu)&*- a*# %o**#%&$- id#n&i,i#d and a%%#))#d/ ?/2 In,o*ma&ion &o a))i)& #,,#%&i+# 1o*0 .#*,o*man%# i) ob&ain#d in $in# 1i&' job *#2ui*#m#n&) ?/@ S.#%i,i% in,o*ma&ion on )#%&o* o, 1o*0 i) a%%#))#d and u.da&#d ?/> Indu)&*- in,o*ma&ion i) %o**#%&$- a..$i#d &o da-4&o4da- 1o*0 a%&i+i&i#) 2/? In,o*ma$ and6o* ,o*ma$ *#)#a*%' i) u)#d &o u.da&# g#n#*a$ 0no1$#dg# o, indu)&*2/2 9.da&#d 0no1$#dg# i) )'a*#d 1i&' %u)&om#*) and %o$$#agu#) a) a..*o.*ia&# and in%o*.o*a&#d in&o da-4&o4da- 1o*0ing a%&i+i&i#)

C,MME2T89

Cearner has satisfied the above performan-e -riteria.

CearnerBs has 8i)nat!re9 TrainerBs 8i)nat!re9 #ate9

LEARNERIS DIARY