MINISTRIO DA EDUCAO

SECRETARIA DE EDUCAO PROFISSIONAL E TECNOLGICA

INSTITUTO FEDERAL DE EDUCAO, CINCIA E TECNOLOGIA
DE MATO GROSSO
CAMPUS JUNA

INGLS
CURSO DE RECEPCIONISTA

Prof. Adilson Vagner de Oliveira

Juna MT
2013

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

Elementary English for Tourism and Hospitality

LESSON 1
VERBS
to need
to want
to call
to drink
to eat
to visit
to go
to walk

to take
to buy
to dance
to travel
to have
to have breakfast
to have lunch
to have dinner

VOCABULARY
the hotel
the office
the school
the market
the park
the city hall
the downtown area
the bank
the taxi
the bus

a museum
a mall
a store
a gallery
a bakery
a club
a post office
a zoo
a grocery store
a subway

IMPORTANT EXPRESSIONS
Hi!
Hello!
Excuse me!
Can I help you?
Sorry?
Can you repeat?
Please?

Good morning!
Good afternoon!
Good evening!
Good night!
Have a nice day!
You too!
Have fun!

ACTIVITY
Question A

What do you want?

I want to
I want a
Question B

What do you need?

I need to
I need a

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

DIALOGUE 1
Checking-In
Hotel: Good afternoon. Welcome to the Grand Hotel. Can I help you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we reserved a double room for two nights.
Guest: Yes, it is.
Hotel: Excellent. We have your credit card information on file.
Sign the receipt, here please.
Guest: Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway and its a good place to stay.
Hotel: Thank you!
CHECK THE NEW VOCABULARY
Welcome!
Today
Sure
Single room
Double room

Credit Card
Receipt
On business
Hundred
Thank you

TRANSLATE INTO ENGLISH

a) Eu tenho um carto de crdito.

______________________________________________

b) Voc tem o recibo.

______________________________________________

c) Eu quero ficar 2 dias.

______________________________________________

d) Eles precisam ligar pra casa.

______________________________________________

e) Ns precisamos pegar um taxi.

______________________________________________

f) Voc quer visitar o museu.

______________________________________________

g) Eu preciso ir ao banco hoje.

______________________________________________

h) Vocs precisam de um quarto duplo. ______________________________________________

i) Eu quero ajudar voc.

______________________________________________

j) Ns queremos danar hoje.

______________________________________________

k) Eu preciso almoar com um amigo. ______________________________________________

l) Voc quer jantar no hotel.

______________________________________________

m) Eles querem ligar para o escritrio. ______________________________________________

n) Ns precisamos comprar o jantar.

______________________________________________

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

DIALOGUE 2
__Hello, Im Elena.
__Come in, come in! So good to see you, Elena. I am Agatha, Agatha Johnson.
__Pleased to meet you, Mrs. Johnson.
__Welcome to the Johnson family.
__I come from Madrid.
__No, no: Welcome to the Johnson family.
__My family is in Spain.
__Yes, yes I know. You must be tired after your long journey.
__, I dont understand, my English is not very good.
__You must be tired after your . journey!
__Yes, very tired... very long journey.
__Yes! Well now, lets sit down together!
__Thank you.
__Is everything all right?
__Everything is all right, Mrs. Johnson. You call me Agatha.
__Oh all right, thank you, Agatha.
__Youre part of the family now.
__. Part of the family?
__Yes! My family: my brother .. me
__I have four brothers!
__Four brothers! Wow, well, thats nice!
__Theyre big boys.
__Really? What about sisters?
__I also have three sisters.
__Oh dear! Thats too many!
__My family is very big many people.
__Yes, Elena, thats nice. You have a big family, I have a small family.
__Now an extra person, me!
__Yes, Elena, youre one of the family now.
__Thank you Agatha. Thats nice.
__Well, now its teatime.
__Oh good one cup of tea, two cups of tea.
__Yes, thats right. Ill take your bags to the room, then go to the kitchen What .. what heavy
bags!
__Yes, many bags.
__No, no. I said heavy, heavy bags.
__Oh yes, heavy, very heavy bags.
__Ok, Ill be right back
__All right

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

VERBS
to see
to come
to understand
to call
to take

to meet
to know
to sit down
to have
to say

CHECK THE NEW VOCABULARY

Family
Tired
Thank you
Well
Sister
Big
Bags

Welcome
Together
Now
Brother
People
Small
Room

IMPORTANT EXPRESSIONS
Come in!
Good to see you
Welcome to
I come from .
Sorry, I dont understand

All right?
Really?
Thats nice!
Thank you
Ill be right back

TRANSLATE INTO ENGLISH

a) Eu preciso ver seu documento.
___________________________________________________________________

b) Eles vm de So Paulo.
___________________________________________________________________

c) Eu no entendo o seu ltimo nome.

___________________________________________________________________

d) Voc precisa ligar para sua irm.

___________________________________________________________________

e) Ns queremos te levar para um bom restaurante.

___________________________________________________________________

f) Elas precisam encontrar uma amiga de Cuiab.

___________________________________________________________________

g) Eu conheo a sua cidade.

___________________________________________________________________

h) Vocs precisam ter o passaporte.

___________________________________________________________________

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

LESSON 2
DIALOGUE 1
IN THE HOTEL
__Good evening, sir?
__Good evening, my name is Smith. I have a room reserved for tonight.
__All right, let me check whats your name again?
__Smith, John Smith.
__Smith? Well, we dont have your reservation here. Did you make it by phone?
__No, by e-mail. I have a copy of your reply, look!
__I see. Well, theres nothing on the computer but we have some rooms.
__Thats ok, then.
__Yes, sure.

VERBS
To have
To reserve
To check
To make

to speak
to help
to copy
to look

CHECK THE NEW VOCABULARY

Room
Tonight
Again
Reservation
Phone

Copy
Computer
Nothing
But
Some

IMPORTANT EXPRESSIONS
Good evening?
All right!
I see!
Thats ok!
Sure!

NEGATIVE FORM
We dont have your reservation.
I dont need to call you.
They dont want to go tonight.

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

ACTIVITIES

Change these sentences into negative form:

a) I have a reservation here.

______________________________________

b) We want to speak with you.

______________________________________

c) They need to check your name. ______________________________________

d) You have to call a taxi.

______________________________________

e) We help our friends.

______________________________________

f) You speak English well.

______________________________________

g) I need your help.

______________________________________

h) I know your friend.

______________________________________

i) I take you to the bus station.

______________________________________

Translate these sentences into English

a) Eles no querem ficar aqui.
__________________________________________________________________

b) Voc no tem uma reserva.

__________________________________________________________________

c) Eu no preciso reservar um quarto.

__________________________________________________________________

d) Elas no tm passaporte.
__________________________________________________________________

e) Eu no tenho um computador.
__________________________________________________________________

f) Vocs no falam Espanhol.

__________________________________________________________________

g) Eu no preciso comprar os bilhetes.

__________________________________________________________________

h) Eles no querem jantar.

__________________________________________________________________

i) Eu no almoo aqui.
__________________________________________________________________

j) Ns no precisamos reservar o carro.

__________________________________________________________________

k) Voc no tem um carto de crdito.

__________________________________________________________________

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

LESSON 3

DIALOGUE 1
Here we are... here we are. Tea for two.
Thank you!
Milk and sugar?
Yes, please.
Have a biscuit. Theyre homemade.
No, thank you.
Now you must tell me about yourself. Your family:
mom, dad
I have four brothers and three sisters.
Well, Im a student, and I go to a language
school.
To study English!
Yes, my English is not very good.
No, no, no, no its quite good. Where is the
school?
Its near here, on Exeter Avenue.
Thats very close!
Good
Just ten minutes.
Oh, thats easy.
Perhaps Victor could take you by car.
Victor? Whos Victor?
My Brother!!!
Your brother
That is a photo of Victor.
Oh, hes a big boy!!
Well, hes twenty-five! And that is my boyfriend
Harold.
Your boyfriend
He works in a bank
in a bank.
Thats my brother Allan.
Oh, your brother.
He lives in Sydney.
In Australia
Yes, he loves it!
I want to see Australia.
Me too, perhaps one day!
And whoses that photo?
Oh, thats just my sister Betty.
Oh, your sister.
She lives near here. I see her every day.
Every day?
Yes, we go shopping together.
You go shopping.
Shes a very difficult person.
But shes your sister.

Yes, shes a very difficult sister! And this is a

photo of my mother and my father.
Your mother and your father, your parents?
Yes, my parents on their anniversary day.
Sorry, I dont understand.
On the day that they got married.
Oh yes, their anniversary day.
And here .. is the rest of my family.
Thats interesting.
Oh.. thats Victor. He is punctual like always! He
arrives at home at five oclock every day.
Every day? He lives here?
Yes, he lives with me!
Oh, he lives here.
Yes, with my cat Felix
.. you cat Felix.
And my canary Tweetie
And your canary Tweetie!
Hello Victor! Come in and meet Elena.

VERBS
To have
To tell
To go
To take
To go shopping
To get married
To come
To want

to work
to live
to love
to see
to understand
to arrive
to meet
to like

CHECK THE NEW VOCABULARY

Tea
Milk
Sugar
Biscuit
Now
Student
Language School
Bank
Parents
Home

Near
Here
Where
Perhaps
Could
By car
Boyfriend
Every day
Always
Punctual

IMPORTANT EXPRESSIONS
Here we are
Yes, please
No, thank you
Tell me about
Where is .?
Who is .?
Thats my .
Me too!
Sorry, I dont understand

NEGATIVE FORM
He doesnt live here.
She doesnt speak English
It doesnt work.
My brother doesnt work.
My sister doesnt have a car.

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

ACTIVITIES
1. COMPLETE WITH DONT AND DOESNT.
a)
b)
c)
d)
e)
f)
g)
h)
i)
j)
k)

My friend_______________ want to go to the party.

The students ______________ need to study for the test.
You________________ like to fish.
Sheila ______________ have to go to the bank.
Greg _____________ need to take the bus today.
My parents _______________ live here in the city.
John ______________ want to dance now.
Your sister _________________ like to cook at home.
Julia _________________ study with me.
They _________________ need to travel today.
You ________________ have to help me.

2. LOOK AT THE CHART ABOUT MEG AND CHARLES:

Affirmative Sentences
X Negative sentences

Travel by bus
Go to school alone
Like a rock concert
Have lunch with parents
Take a bus to school

1.
2.
3.
4.
5.

MEG
X

X
X

CHARLES

X
X

___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
3. READ THE TEXT AND MARK WITH AN (X) THE RIGHT SENTENCES.

) Gordon vive na Esccia.

) Ele trabalha em Londres.

) Gordon Wilson tem um grande apartamento no centro.

) Ele trabalha como garom e estuda teatro.

) Ele quer ser um ator.

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INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

FOREIGNERS IN BRITAIN TALK ABOUT THE PEOPLE AND THE COUNTRY.

4. TRANSLATE THESE SENTENCES INTO ENGLISH:

a) Ela estuda espanhol noite. ____________________________________________________
b) Ele lava o carro no sbado. ____________________________________________________
c) Ela vai ao banco de manh. ____________________________________________________
d) Ele no faz a tarefa.

____________________________________________________

e) Ele no assiste TV .

____________________________________________________

5. CHANGE INTO NEGATIVE FORMS:

a) Bryan studies history on Monday.___________________________________________________
b) Mara plays sports on weekend. ____________________________________________________
c) Lisa cleans the house every day. ___________________________________________________
d) Monica fixes the computers. ____________________________________________________
e) Manoel teaches Portuguese.____________________________________________________
6. COMPLETE WITH DONT OR DOESNT.
a) My neighbors _______________ need to paint the house.
b) Your friend ________________ have to go now.
c) The teachers ______________ work on the weekend.
d) Mellina _________________ study French.
e) Your brother ______________ go to school in the morning.

7.

Change the sentences into 3rd person (he\she)

a)
b)
c)
d)
e)

I fix a car. My father ________________________ too.

You go to school. Your friend _________________________ too.
We miss our family. Louise _____________________ her family too.
They wash the car on Friday. Bruno _________________________ on Saturday.
I study French. My sister ____________________ Spanish.

11

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

8. Match the verbs to their translation.

(1) To fix
(2) To clean
(3) To wash
(4) To play
(5) To do
(6) To kiss
(7) To study
(8) To carry
(9) To go
(10)To miss

(
(
(
(
(
(
(
(
(
(

) carregar
) beijar
) fazer
) estudar
) ir
) lavar
) sentir saudade
) limpar
) consertar
) jogar

9. Complete with the correct form of the verbs in PRESENT

a)

Elizabeth ___________________ philosophy.

(teach)

b)

My friend Roy ________________ to So Paulo every year.

(go)

c)

Your sister __________________ movies on the weekend.

(watch)

d)

My father ____________________ soccer every Friday.

(play)

e)

Lisa ___________________ German at school.

(study)

f)

Robert _________________ his family a lot.

(miss)

g)

Julian ________________ the dog every week.

(wash)

h)

Sandra ______________ all the books to school.

(carry)

10.

Translate these sentences.

a) Ela no estuda de manh.

____________________________________________

b) Ele no joga futebol.

____________________________________________

c) Pedro no conserta computadores.

____________________________________________

d) Larissa no ensina ingls.

____________________________________________

e) Gloria no assiste TV noite.

____________________________________________

f) Minha irm no vai ao banco todo dia.

____________________________________________

11. Classify the following verbs according to the rules for 3rd person.
do wash study miss play go teach fix carry kiss cry - buy
pay fly watch have work want fish finish pray need like -

12

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

LESSON 4
DIALOGUE 1

Getting a Room for the Night

Good evening. Can I help you?
Yes, please. I'd like a room for the night.
Would you like a single room, or a double room?
A single room, please. How much is the room?
It's $55 per night.
Can I pay by credit card?
Sure. We take Visa, Master Card and American Express. Could you fill in this form,
please?
Do you need my passport number? No, just an address and your signature.
Here you are.
Here's your key. Your room number is 212.
Thank you.
Thank you. If you need anything, dial 0 for the reception area. Have a good stay!
VOCABULARY
Room
Night
Credit Card
Form
Passport
Address

Signature
Key
Number
Reception
Stay
Thank you

IMPORTANT EXPRESSIONS
Can I help you?
I'd like a room
Single or double room?
Can I pay by credit card?
Passport number
How much is it?
VERBS
To help
To pay
To need

To like
To take
To dial
USING WOULD
I would like to ask you a question.
She would like to visit the Juruena river.
You would like to have dinner now.

13

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

DIALOGUE 2

Good evening. How can I help you?

Do you have any rooms?
Yes. Single or double?
Single, please.
Would you like a room with a shower or a bath?
Just a shower, please.
Room 319. Thats $50,00 a night, including breakfast. How long would you like to stay?
Just two nights. What time is breakfast?
Breakfast is from 7 to 9.
And what time is dinner?
Dinner's from 6:30 to 8:30.
Thanks.

VOCABULARY
Rooms
Shower
Bath

Breakfast
Dinner
Time

IMPORTANT EXPRESSIONS
How can I help you?
Would you like.?
How long?
What time?
VERBS
To help
To have
To like
WHAT TIME?
What time is the conference? It starts at 7a.m.
What time is it now? Its 2:30 p.m.
What time is your bus? Its 6 p.m.

14

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

1. ANSWER THESE QUESTIONS

a) What would you like to drink?
______________________________________________________________________
b) What would you like to eat?
______________________________________________________________________
c) What would you like to buy?
______________________________________________________________________
d) What would you like to watch?
______________________________________________________________________
e) What would you like to read?
______________________________________________________________________
2. TRANSLATE THE SENTENCES INTO ENGLISH
a) Eles gostariam de visitar o centro da cidade.
______________________________________________________________________
b) Eu gostaria de ficar aqui.
______________________________________________________________________
c) Ns gostaramos de compras roupas.
______________________________________________________________________
d) Ela gostaria de ir de nibus.
______________________________________________________________________
e) Eu gostaria de beber um caf.
______________________________________________________________________
f) Ele gostaria de falar com voc.
______________________________________________________________________
3. CHANGE THESE SENTENCES USING WOULD.
a)
b)
c)
d)
e)
f)
g)

She wants to dance.

I want to go now.
They want to go to a bar.
We want to stay in the hotel.
He wants to listen to music.
They want to have lunch.
We want to take a taxi.

____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________

4. WRITE THE TIME.

a)
b)
c)
d)
e)
f)
g)

1:30
2:45
5:00
7:15
9:10
11:25
6:00

____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________

15

INGLS BSICO CURSO DE RECEPCIONISTA IFMT CAMPUS JUNA

5. CHANGE THESE SENTENCES INTO NEGATIVE FORM:

a) We have to study at night.
______________________________________________________________________
b) They want to have dinner.
______________________________________________________________________
c) My parents need to go home.
______________________________________________________________________
d) I want to dance tonight.
______________________________________________________________________
e) My friend likes to drink beer.
______________________________________________________________________
f) Robert needs to use the car.
______________________________________________________________________
g) The tourist wants to stay here.
______________________________________________________________________
h) The students need to go to the festival.
______________________________________________________________________
6. WRITE THESE EXPRESSIONS IN ENGLISH:
a)
b)
c)
d)
e)
f)
g)
h)
i)
j)
k)
l)
m)

Por favor
Bom dia
Obrigado
Claro
Posso te ajudar?
Bem-vindo!
Com licena
Tenha um bom dia!
Voc pode repetir?
Desculpe-me
Que horas so?
Eu no entendo
Eu gostaria de

_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________

7. WRITE THESE NUMBERS

a)
b)
c)
d)
e)
f)
g)
h)
i)
j)

10 _________________________________
20 _________________________________
30 _________________________________
40 _________________________________
50 _________________________________
60 _________________________________
70 _________________________________
80 _________________________________
90 _________________________________
100 ________________________________

16