SUMMER TRAINING REPORT ON

MAJOR ATTRACTIONS OFFERED TO THE CONSUMER

In Partial Fulfillment for the Degree of Bachelor of Business Administration (Tour & Travel management) Batch 2010 201! Submitted By
"egha Aggar#al 02$1%&0$010 BBA (TT") $th '("

D(PA)T"(*T +F B,'I*('' AD"I*I'T)ATI+* "A-A)A.A ',)A."A/ I*'TIT,T( )(0+1*I'(D B2 ,10 u3s 2(f) AFFI/IAT(D T+ 1,), 1+BI*1 'I*1- I*D)AP)A'T-A ,*I4()'IT2 0 %5 .A*A6P,)I

ACKNOWLEDGEMENT

I gi e my !i"#e$e t%&"'! t( Lionel India Limited )($ gi i"g me t%i! *("de$)u+ (,,($tu"ity t( d( !umme$ i"te$"!%i,-

A" u"de$!t&"di"g m&$'eti"g *($' +i'e t%i! i! "e e$ t%e (ut#(me () t%e e))($t () & !i"g+e ,e$!(" &"d I *(u+d be )&++i"g i" my duty i) I d( "(t !&y & *($d! () t%&"'! t( &++ t%(!e *%( &!!i!ted &"d &d i!ed me du$i"g t%e $e!e&$#% *($'. *it%(ut *%(!e i"!,i$i"g guid&"#e. &+u&b+e !ugge!ti("!. 'ee" &"d e"t%u!i&!ti# i"te$e!t. &"d i" &+u&b+e !u,,($t &"d time. t%e ,$(/e#t *($' *(u+d "(t %& e bee" #(m,+eted-

I e0,$e!! my !i"#e$e t%&"'! t( Miss Ritu Saini. *%( ,$( ided &++ )&#i+itie! )($ #&$$yi"g (ut t%i! ,$(/e#t- He$ ,&i" t&'i"g e))($t! &"d ,e$!i!te"t %e+, du$i"g t%e %e&d () my *($' #&" "e e$ be &de1u&te+y &#'"(*+edged- I &,,$e#i&te )($ %e$ #((,e$&ti(" &"d #("t$ibuti("! )($ %e+,i"g me i" m&'i"g ,$(/e#t )&#tu&+ &"d i")($m&ti e-

I *(u+d &+!( +i'e t( e0te"d my t%&"'! t( &++ t%(!e *%( !u,,($ted me du$i"g t%e #(u$!e () my ,$(/e#t-

Submitted by2 Meg%& Agg&$*&+

TABLE OF CONTENTS

PAGE NO-

3-

INTRODUCTION
Introduction +78ectives /imitations )esearch "ethodolog9

4- PROFILE OF THE ORGANISATION

!;

0om:an9 Profile Itineraries

ANAL5SIS DATA

AND

INTERPRETATION

OF

6- CONCLUSION AND RECOMMENDATIONS

0onclusions )ecommendations Bi7liogra:h9

ANNE7URE

CHAPTER 3 INTRODUCTION

INTRODUCTION

<Lionel India provides the best quality services to their customers=;

/ionel India :rovides seamless travel management services5 customi>ed to suit 9our glo7al and local travel :rograms. /ionel India understands 9our cor:orate travel needs and :rovides a com:lete suite of services ranging from tic?eting and travel related services5 travel management consulting5 vendor contracting services5 technolog9 and re:orting tools5 "I0( management services and a com:rehensive account management a::roach;

At /ionel India5 #e thin? strategicall9 to o:timi>e the s:ending on 9our overall travel :rogram; +ur endeavour is to #or? #ith 9ou as a :artner5 in evolving a structured :rogram5 #ith a :rimar9 focus on revenue and saving o::ortunities arising out of cor:orate contracting5 :rocess management and im:lementation of 7est :ractice;

The /ionel India net#or? across India and overseas allo#s us to reach glo7all9 and res:ond locall9 to :rovide customer s:ecific solutions for managing 9our 7usiness travel needs #here5 #hen5 and ho# 9ou re@uire it;

OBJECTI8ES

To stud9 a7out the domestic destinations :rovided to the cor:orates; To stud9 a7out the accommodation and s:ecial facilities :rovided to the in7ound costumers; To :rovide 7etter facilities to the in7ound as #ell as domestic customers;

RESEARCH AND METHODOLOG5

)esearch methodolog9 is a #a9 to s9stematicall9 solve the research :ro7lem; It ma9 7e understood as a science of stud9ing ho# research is done scientificall9; In it the9 stud9 the various ste:s that are generall9 ado:ted 79 a researcher in stud9ing his research :ro7lem along #ith the logic 7ehind them; It is necessar9 for the researcher to ?no# not onl9 the research methods or techni@ues 7ut also the methodolog9; )esearch is common :arlance a scientific investigation for ?no#ledge; It can 7e defined as a s9stematic effort to collect the valua7le informationAs; A research can 7e carried out 79 different methodologies5 #hich have their o#n :ros and cons;

P$im&$y D&t&
Primar9 data includes the first hand information from the outlets; It can vie# as a surve9; The @uestionnaire #as es:eciall9 designed to find out services :rovided 79 Lionel India and their ratings; Through this information #e can get the strengths and #ea?nesses of services :rovided 79 a travel agenc9 that ho# does it differ from airlines and hotels individuall9;

Se#("d&$y D&t&
Bhen an investigator uses the data that has 7een alread9 collected 79 others5 is called 'econdar9 Data; The secondar9 data could 7e collected from .ournals5 )e:orts5 and various :u7lications; The advantages of the secondar9 data can 7e CIt is economical5 7oth in terms of mone9 and time s:ent; Data regarding the origin and the histor9 of the organi>ation #ere o7tained from the historical records :resent in historical records of the organi>ation and also the #e7site of the com:an9;

LIMITATIONS

The ma8or limitations of this :ro8ect are as given underD

As the data #as also gathered from the secondar9 sources5 the validit9 of the data could not 7e tested;

Time constraint #as the ma8or limitation in this :ro8ect; Another :ro7lem #as ?no#ledge constraint and this re:ort #as an attem:t to gather as much of relevant data as :ossi7le;

It not covers all relative :oint a7out the to:ic;

-o#ever5 ever9 effort is made to ensure that these do not in an9 #a9 adversel9 affect the results of the stud9 and in8ect an element of o78ecting in the re:ort;

CHAPTER 4 PROFILE OF THE COMPAN5

COMPAN59S PROFILE
The company employs the latest in travel technology and CRS systems
/ionel India is the s:ecialist cor:orate travel management 7rand of /ionel India limited; /ionel India is a #holl9 o#ned Adventz group com:an9; It #as originall9 esta7lished as Lionel Ed ards Ltd in the 9ear 1&2% as a shi::ing com:an9; The travel division #as started in 1&E$; 'ince 1&&E /ionel India has focused in re esta7lishing itself as a national entit95 totall9 involved in develo:ing its 7usiness interest in the fast gro#ing local mar?et; The com:an9 currentl9 has a :resence of IATA a::roved locations across ?e9 centers in !elhi" Mumbai" #yderabad" Chennai" $ %angalore #ith its head@uarters in &ol'ata and several clients onsite and satellite offices; The com:an9 em:lo9s the latest in travel technolog9 and 0)' s9stem ;The management has decided on a road ma: for the future5 #here /ionel India #ill offer its clients an integrated one sto: solution for their cor:orate travel needs ta?ing care of the 7asic 7usiness and3 or :ersonal travel needs along #ith leisure5 "I0(5 ForeF & 0ar )entals;

The key attributes of the /ionel India service :ro:osition areD Partnershi: a::roach to client relationshi:s 'eamless consolidation nationall9 & glo7all9 Preferred vendor contracting and im:lementation 'im:lified :ricing & defined service level agreements Process management and rationali>ation Technolog9 a::lications and value enhancers

 A7ilit9 to modulate glo7al :roducts & content to Indian needs <+:en to audit= guarantees a com:letel9 trans:arent client relationshi:;

Key M&"&geme"t
M$!- Jy(t!"& P(dd&$ :C%&i$,e$!(" Li("e+ I"di& Ltd;
"rs; .9otsna Poddar is the chair:erson of /ionel India /td5 and is activel9 :roviding strategic direction to the com:an9; 'he is also a director of Poddar heritage enter:rises and chair:erson & "d of 1o7ind sugar mills5 one of IndiaGs :remier sugar manufacturing com:anies; 'he is the #ife of "r; 'aro8 6umar Poddar and daughter of Dr; 6;6 Birla5 one of IndiaGs leading industrialist and eF mem7er of :arliament;

M$- S&$(/ Kum&$ P(dd&$ :Di$e#t($ Li("e+ I"di& Ltd;

"r; 'aro8 6umar Poddar is the chairmen of Poddar -eritage (nter:rises; -e #as the President of International 0ham7er of 0ommerce5 India (I00I) and the :resident of Federation of Indian 0ham7er of 0ommerce and Industr9 (FI00I);

M$- A'!%&y P(dd&$ :Di$e#t($ Li("e+ I"di& Ltd;

"r; A?sha9 Poddar is the "anaging Director of Poddar -eritage Investment /td and Poddar heritage (nter:rises; -e is also serving on the 7oard of 1illette India /td5 Paradee: Phos:hates /td5 and 1o7ind 'ugar "ills /td; -e is a committee mem7er of I00I; -e is also the :resident of entre:reneurGs organi>ation ((+)5 6ol?ata 0ha:ter;

M$- S%y&m S-B%&$ti& :Di$e#t($ Li("e+ I"di& Ltd;

"r; 'h9am ';Bhartia is currentl9 the chairmen and managing director of 8u7ilant organos9s /td and a mem7er of eFecutive committee of FI00I; -e is :rofessionall9 @ualified from the institute of cost and #or?s accounts of India (I0BAI) and is a fello# mem7er of I0BAI; -e has su7stantial eF:erience in the travel5 chemicals5 foods infrastructure5 oil and gas and information technolog9 sectors; -e has also served as a director on the 7oard of Directors of Air India5 and as a mem7er of the Boards of 1overnors of Indian Institute of "anagement5 Ahmada7ad and the Indian Institute of Technolog95 "um7ai and the 0hairmen of the chemical committee of federation of Indian 0ham7ers of 0ommerce and Industr9 (FI00I);

Li("e+ I"di& O))i#e!

The com:an9 currentl9 has a :resence of IATA a::roved locations across ?e9 centers inD Delhi "um7ai -9dera7ad 0hennai Bangalore

And have its head@uarters in 6+/6ATA and several clients onsite and satellite offices;

SER8ICES OFFERED
GENERAL SER8ICE
+ne sto: sho: for 9our travel solutions International tic?eting Domestic tic?eting 0ar rental -otel 7oo?ing( domestic3 international) )ail reservations 4isa3 :ass:ort facilitation Travel3medical insurance

 -ome calling card Foreign eFchange "I0((meetings incentives conferences eFhi7itions) 0ustomer relationshi: management 0entrali>ed 7illing s9stem Travel ne#s u:date Air:ort facilitation 2%FEH !I$ da9s guaranteed service &

LIONEL INDIA IMPLANT

'ervice for 9our com:an9 /ionel India to setu: an Im:lant manned 79 eF:erienced travel consultants #ith 0om:uter )eservation '9stem (0)') connectivit9 to do online reservation for 7oth domestic and international; The Im:lant #ill 7e o:erating as :er the #or?ing hours3da9s of 9our organi>ation; Travel consultant #ill 7e e@ui::ed #ith mo7ile :hone3la:to: and #ill 7e contacta7le to 9our organi>ation 2% F E; *eedless to sa9 the main office is al#a9s there as a 7ac?u: for the im:lant;

IMPLANT SER8ICES
Im:lant #ill handle the follo#ing listed duties and others as :er our agreed terms;

 International tic?eting Domestic tic?eting 0ar rental -otel 7oo?ings(domestic3international) )ail reservations 4isa3 :ass:ort insurance -ome calling card Foreign eFchange Travel ne#s u:date +rgani>e air:ort facilitation "aintain and u:dation of :assengers :rofile Im:lant #ill also ta?e care of the :assengerGs :ass:ort5 visas5 meal :reference5 seat :reference5 fre@uent fl9er num7er; Im:lant #ill inform 9our :assengers #ell in advance a7out the eF:ir9 and rene#als of travel documents;

LOWEST USABLE AIRFARE

/ionel India shall offer the lo#est a::lica7le :u7lished airfares that are availa7le through the com:uter )eservation '9stem (0)') at the time of 7oo?ing to 9ou5 ( if re@uired or the s:ecified carriers); /ionel India can also :rovide 9ou #ith net 7ased lo# cost 7udget airline tic?ets5 such as Air Deccan5 ':ice 8et etc5 at a nominal service charge; "inimum of 2 itineraries3online itineraries

A minimum of 2 itineraries #ith the fare @uotes #ill 7e :rovided 79 default for all International Travel )e@uests; Itineraries :rovided can also 7e vie#ed online and is accessi7le from an9#here in the #orld;

CAR BOOKING
/ionel India im:lant #ill ta?e care of 9our entire car 7oo?ing as :er 9our eFecutives s:ecific re@uirements for 9our com:an9 negotiated rates #ith 9our :referred vendors at a nominal service charge (negotia7le);

HOTEL RESER8ATION
/ionel India im:lant #ill ta?e care of all 9our domestic hotel 7oo?ing as :er 9our eFecutiveGs s:ecific re@uirements for 9our com:an9 negotiated rates for 9our com:an9 :referred hotels at a nominal service charge (negotia7le) /ionel India im:lant #ill ta?e care of all 9our international hotel 7oo?ing as :er 9our eFecutiveGs s:ecific re@uirements;

MANAGEMENT AND PERSONNEL SER8ICES

Account "anager C /ionel India shall :rovide an account manager #ho #ill act as 9our direct liaison and #ho #ill 7e res:onsi7le for ensuring that 9our com:an9 service standards are maintained;

DELI8ER5 OF TICKETS
Deliver9 of tic?ets and related documents on a mutuall9 agreed u:on schedule; -o#ever for deliver9 outside of this schedule5 /ionel India shall use reasona7le efforts to deliver tic?ets and3or documents as @uic?l9 as :ossi7le; Deliver9 also includes home deliver9 as :er /ionel IndiaGs schedule5 after office hours :lus in case of emergenc9;

8ALUE ADDED SER8ICES

AIRLINE DEALS

CORPORATE

/ionel India #ill hel: 9ou to sign cor:orate deals #ith Domestic as #ell as international carriers #hich #ill hel: 9ou to achieve tremendous savings; The a7ove deals #ould 7e suggested after a :eriod of three month to understand 9our travel :attern or if 9our organi>ation can confirm to meet the re@uired travel volumes; /ionel India #ill ensure that 9our 0om:an9 accrued mileage tall9 #ith the res:ective airlines statement;

SUPPLIER RELATIONS
/ionel India #ill negotiate airline deals and monitor target 7ased cor:orate incentives from Airlines to maFimi>e 9our savings through such deals; Arranging meetings5 conferences and Incentive grou:s; As :er the re@uirements of 9our com:an9 /ionel India can organi>e and handle 9our grou: movements and conferences #ithin the countr9 and a7road;

ON CALL 467<
+ur travel consultants are availa7le 2% hrs; for an9 emergenc9 7oo?ings;

PASSPORT = 8ISA AUDIT

+n a monthl93 fortnightl9 7asis #e conduct a :ass:ort & visa audit #ith in the :remises of our client; A /ionel India re:resentative #ill address all :ass:ort & visa related @ueries and re@uirements of 9our eFecutives;

PASSPORT = 8ISA TRACKING

Be have an eFclusive s9stem of trac?ing the :ass:ort and visa validit9; +ur travel consultants #ill inform 9our eFecutives #ell in advance a7out the validit9 of their :ass:ort and visa;

TRA8ELER PROFILE FORMS

The Traveler :rofile Forms #ill 7e maintained for each traveler and #ill u: dated on a regular 7asis; Details such as "eal and 'eat re@uests5 Fre@uent Flier num7ers #ill 7e @ueued in ever9 reservation thus ma?ing each reservation fool :roof; *ational account management and /ocal Account "anagement #here79 /ionel India can assist 9ou to im:lement travel :olic9 on All India 7asis and3or locall9 as #ell; *ational net#or? #ith 0$ IATA 7ranch locations 4i>; *e# Delhi5 "um7ai5 6ol?ata5 0hennai and Bangalore;

FOREIGN E7CHANGE
/ionel IndiaGs F+)(H division is a )BI /icensed authori>ed Foreign (Fchange Dealer #ho can :rovide 9ou #ith a range of innovative solutions to fulfill the foreign eFchange re@uirements of 7oth individual and cor:orate travelers; These includes /ionel FH Travel 0ard Destination currencies (ncashment services 0or:orate eF:ense management tools

HOTEL RESER8ATION

/ionel India Im:lant #ill ta?e care of 9our entire domestic hotel 7oo?ing as :er 9our eFecutives s:ecific re@uirements for 9our com:an9 negotiated rates for 9our com:an9 :referred hotels for a nominal service charge (negotia7le); /ionel India Im:lant #ill ta?e care of all 9our International hotel 7oo?ing as :er 9our eFecutiveGs s:ecific re@uirements;

CAR BOOKING
/ionel India Im:lant #ill ta?e care of 9our entire car 7oo?ing as :er 9our eFecutives s:ecific re@uirements for 9our com:an9 negotiated rates #ith 9our :referred vendors at a nominal service charge (negotia7le);

AIRPORT MEET = GREET SER8ICES

/ionel India shall :rovide meet & greet to 9our (Fecutives on arrival or de:arture at the air:ort5 u:on re@uest5 at a cost; Air:ort assistance can 7e organi>ed at short notices;

MANAGEMENT INFORMATION S5STEM

/ionel India is in a :osition to :rovide a monthl9 "I' as :er 9our needs5 De:artment #ise (m:lo9ee #ise /ocation #ise

>UALIT5 MANAGEMENT
ACCOUNT MANAGEMENT

 /ionel India #ill a::oint *ational Account "anager for Integrated national and regional o:erations coordinated im:lementation nationall9 & glo7all9(if re@uired) 100J com:liance to client travel Polic9Gs & :referred 4endor relationshi:s Agreed '/AGs & 'ervice Deliver9 'tandards Account management Tools 'ervice )esolution /ogs 0ustomer 'ervice 'urve9s(0'')

SATISFACTION SUR8E5
A satisfaction surve9 of our travelers is done @uarterl95 as a @ualit9 chec?5 the result of #hich #ill 7e shared #ith 9ou and an action :lan #ill 7e dra#n5 to constantl9 im:rove the @ualit9 of service /ionel India :rovide its customers; Be shall :rovide 9ou the results of such surve9s to further im:rove on our services5 and to streamline all o:erations in line #ith 9our PTA needs;

COMPLAINTS
An9 com:laints or service issue #ill 7e ac?no#ledged instantl9 on :hone 79 our leaders5 along #ith confirmation of the eF:ected resolution :eriod; 0om:laints related to service #ill 7e immediatel9 escalated to the /ionel India immediate su:erior;

>UARTERL5 RE8IEW MEETINGS

Be conduct a @uarterl9 revie# meeting #ith 9our Administration3Finance and Accounts or other de:artment related to Travel5 therefore maintaining clear as #ell as health9 long term 7usiness )elationshi:;

LIONEL SER8ICE DELI8ER5 STANDARDS

 The9 are committed to a @uic? turnaround res:onse to all in@uires The9 have negotiated s:ecial rates #ith -otels5 0hain & +ther Inde:endent Pro:erties; The9 have Professional Team of 1uides s:ea?ing (nglish5 1erman5 French5 ':anish& +ther (uro:ean /anguages The9 have details of 15$00 -otels #ith 0ontact Address Travel useful information Acce:t all ma8or 0redit 0ards;

The9 loo? for#ard to esta7lish life long 7usiness relations #ith costumers; The9 #ould 7e delighted to serve customers and #elcome costumers to eF:erience the #armth of traditional Indian hos:italit9; At /ionel India #e re8oice in giving our guests a true taste of the eFotic :laces the9 are visiting; Be greet them #ith #elcome ceremonies the9 cannot eF:erience an9#here else in the #orld; Be treat them to lunches and dinners5 rich in mouth #atering culinar9 delicacies served in un:aralleled settings; From ro9al themes to modern da9 fantasies5 ever9 location is set in a uni@ue theme adding a s:ecial flavor to the event; This of course5 is in addition to the high @ualit9 meals and 7ar7ecues that are a standard in each of our :rograms;

SOME MOST COMMON ITINARIES

ITINERAR5 FOR AGRA

D&y 32 3? A,$i+ 4@342 (arl9 morning 7et#een 0I00 hrs C 0K00 hrs drive to Agra; (A::roF % $ hrs su78ect to traffic condition) (nroute visit 'i?andra Fort; 0hec? into the -otel; Post /unch sightseeing tour of T&/ M&%&+T&/ M&%&+5 #ith its incredi7le lac9 #hite grandeur and loveliness is :erha:s the most :erfect architectural monument in the #orld; (m:eror 'hah8ahan constructed this most famous and incom:ara7le "ughal monument in memor9 of his 7eloved #ife "umta> "ahal; It is the most eFtravagant monument ever 7uilt for love; (Ta) Mahal is closed on *ridays+. +vernight in Agra;

D&y 4 4@ A,$i+ 4@342 After Brea?fast cit9 tour of Agra Fort; Ag$& F($t5 situated t#o ?ilometres #est of the Ta8 "ahal on the 7an?s of the river 2amuna; It #as 7uilt 79 the third "ughal (m:eror5 A?7ar5 and added to 79 his son .ahangir and grandson 'hah8ahan; 0hec? out from the hotel & drive to Delhi via Fateh:ur 'i?ri (a::roFimatel9 %0 6ms; from Agra) a #orld heritage site 7uilt 79 the "ughal em:eror A?7ar during 1$I% A;D; /ater drive 7ac? to 1urgaon;
;;;;;;;;;;;;;;;;;;T+,) (*D';;;;;;;;;;;;;;;;

H(te+ C(!t2 H(te+ T$ide"t Ag$&2 DeluFe Pool vie# single roomD )s;E000 :er night inclusive of 7rea?fast & hotel taFes;

H(te+ R&di!!(" Ag$&2 DeluFe single roomD )s %$00 :er night inclusive of 7rea?fast & hotel taFes; Trans:ortation cost using A30 Innova carD )s;&000 :er vehicle; 'u::lement 0hargers for (nglish s:ea?ing guideD )s; 2I00 for 7oth the da9s including 7atter9 van charges

INCLUSIONS 'ightseeing 79 an air conditioned To9ota Innova as :er the Itinerar9; 'ervices of an (nglish s:ea?ing local guide during cit9 tour as :er the Itinerar9; Batter9 4an charges; E7CLUSIONS Internal airfare if an9; Assistance on arrival & de:arture in Agra. (ntrance fees Agra C Agra Fort5 Ta8 "ahal & Fateh:ur 'i?ri; Items of :ersonal nature i;e;D tele:hone calls5 drin?s5 laundr95 ti:s etc An9 :ortage 0amera34ideo fees at various monuments; +n total 7illing !;0&J government service taF #ill 7e eFtra;

ITINERAR5 FOR A LAND OF GODS

3@ Nig%t!B 33 D&y! T(u$ K&+im,("gA4. G&"gt('A4. L&#%u"gA3. G&"gt('A3. Pe++i"gA4. D&$/ee+i"gA4

D&y 3 B&gd(g$&CCK&+im,("g

Pic? u: from *.P to 7e ta?en t( K&+im,("g :6@@@ Ft) a drive of K0 ?ms also called the garden of flo#ers; This to#n has almost ever9thing scenic 7eaut95 flo#ers5 greener95 #aters5 mists5 clouds etc;;; 0hec? in at -otel5 +vernight sta9;

D&y 4 K&+im,("gCCG&"gt('

After 7rea?fast5 go for a half da9 sightseeing of Du$,i" Hi++ (#hich has the famous Long Dog Palri Fo Brang "onaster9 #hich 7elongs to the same Buddhist sect as the :resent Dalai /ama) 5 Je+&,+& 8ie* P(i"t5 Pi"e 8ie* P(i"t5 K&+im Tem,+e5 D$ G$&%&mD! H(me! com:leF #ith its historic church & #ell maintained grounds founded in 1&00 79 )ev; Dr; . A 1raham5 a 'cottish missionar95 De+( Hi++ :EEEF )t; a::ears to 7e the roof of the #orld5 is the highest :oint in 6alim:ong; Delo also has the to#nGs :ictures@ue #ater reservoir; Then on to M&"g&+ D%&m Tem,+e constructed in memor9 of the late 1uru 'hree (10K) "angal Das8i and dedicated to /ord 6rishna5 K&+im,("g A$t! = C$&)t! Ce"t$e; Bac? to the hotel 79 lunch;

De:art for a 2hr !0mins 8ourne9 to G&"gt(' :EE@@ Ft;5 'i??im the /and of the Pristine and uns:oilt natural 7eaut9 #ith al:ine landsca:es and thic? luFuriant forests5 rivers in torrent and :eaceful la?es; 0hec? in at -otel; )est of the da9 at /eisure5 eF:lore the cit9; +vernight sta9;

D&y G G&"gt('CCT!(mg( L&'eCCG&"gt('

After 7rea?fast :roceed to T!(mg( L&'e :34.43@ Ft;. a %0 ?m drive #hich ta?es 2;$ hrs; This la?e is located ver9 close to *athula Pass #hich is the entr9 :oint to 0hina termed as the <'il? )oute & remains fro>en for most :arts of the 9ear; /egend has it that the /amas use to forecast the future 79 stud9ing the colour of the la?es #aters; (n8o9 the surroundings5 ma8estic sno#9 :ea?s #hich feed the la?e and the clean fresh air; Bac? to 1angto? 79 !:m for a late lunch; (vening free for leisure or go sho::ing for 'i??imese traditional handicrafts; +vernight sta9;

D&y 6 G&"gt('CCL&#%u"g

De:art earl9 morning )($ L&#%u"g :HF3@ Ft;5 a distance of 12I ?ms; +n the #a9 sto: enroute and en8o9 the #onderful locations li?e K&bi Lu"g!t(' (2$?m from 1angto? #here a 7lood 7rotherhood #as signed 7et#een the /e:cha chief5 The?ong Te? & the Bhutia chief5 6h9e Bumsa; The s:ot #here the ceremon9 too? :lace is mar?ed 79 a memorial stone :illar amidst the cover of dense forests)M N&g& W&te$)&++! M the confluence of L&#%e" C%u = L&#%u"g C%u &t C%u"gt%&"gA the starting :oint of the river Teesta; 0hungthang is :redominantl9 a /e:cha region5 the nodal 8unction for the t#o :asses /achen & /achung; 'to: at the T*i" W&te$)&++! & B%im N&+& W&te$)&++! 7efore reaching /achung;

/achung is an eF@uisite valle9 to#n 5 res:lendent in its cro#n of sno# ca::ed mountains5 7reathta?ing #aterfalls & s:ar?ling streams; It has 7een descri7ed as <the most :ictures@ue village of 'i??im= 79 .ose:h Dalton in his N-imala9an .ournalG (1K$$); 0hec?in and get refreshed; The rest of the afternoon is s:ent *ature (F:loring & /ocal 'ightseeing around /achung village #ith a visit to the L&#%u"g M("&!te$y; )elaF5 slee: off & rest 9our tired 7od9; +vernight sta9;

D&y E L&#%u"g

After Brea?fast :roceed to 5umt%&"g :33H@@ Ft; a 2! ?ms drive ta?ing 1;$hrs; This is #here the Tree /ine ends & the rhododendron groves cover the landsca:e in a surreal shade5 also called the 4alle9 of Flo#ers as in s:ring #ild al:ine flo#ers car:et the land; In #inter there is sno# all around and the sno# clad mountains add to the ethereal 7eaut9; This :lace is also ?no#n for its -ot ':rings #hich have healing medicinal :ro:erties; Picnic in this 7eautiful valle95 tre? to reach the high :oints all around5 ta?e a 7ath in the -ot ':rings; Bac? to /achung 79 evening- Nig%t H&+t &t L&#%u"g-

D&y F L&#%u"gCCG&"gt('

After the Brea?fast5 de:art for 1angto? 79 10am; Arrive 79 lunch & 0hec?in at hotel; )est of the da9 at leisure & overnight sta9;

D&y < G&"gt('CCPe++i"g

:@?@@%$!A36@@%$!; After 7rea?fast5 visit N&m N&"g 8PBR(,e*&y M D(AD$u+ C%($te" :Stu,&; #hich is one of the most im:ortant stu:as of 'i??im5 7uilt 79 the head of the *9ingma order Trullshi )im:oche in 1&%$; It contains rare details of Dor8i Phu:a5 -ol9 Boo?s5 "antras and is encircled 79 10K :ra9er #heels M T%e N&mgy&+ I"!titute () Tibet(+(gy 7uilt in 1&$K in traditional st9le5 a reno#ned #orld#ide centre for the stud9 of the "aha9ana Buddhist :hiloso:h9 & religion5 a treasure house of rare <Than?as=5 statues5 over 200 Buddhist icons and :ri>ed o78ects of art5 to Rumte' M("&!te$y5 2% ?ms from 1angto? #as 7uilt in 1&I0 79 -is -oliness the /ate 1I th 19al#a 6arma:a & this is a re:lica of the original 6ag9ur:a "onaster9 in Ti7et5 a must see for ever9 visitor5 the seat of the <6ag9u +rder= ; Behind the "onaster9 is the lavishl9 decorated 6armae *alanda Institute of Buddhist 'tudies #hich attracts students from the #orld over; -ere one can find the most uni@ue religious scri:tures & art o78ects of the #orld;

After lunch5 :roceed to Pe++i"g :FH@@ Ft;. a $ hour 8ourne9 (112 ?ms) via R& &"g+& :FH@@ Ft; 5 a small to#nshi: & transit :oint to various destinations in 'outh & Best 'i??im5 situated at the 7ase of "eenam -ill (10!00 Ft);

Arrive at Pelling 79 2 !:m & chec?in at -otel; This is one of the closest :oints to the 6hanchen8unga range & one can see it u:front touching the s?9 from Pelling; +vernight sta9;

D&y H Pe++i"g

/eave earl9 for the K%e#%e(,&+$i L&'e5 also called the <Bish Fulfilling /a?e=; It lies in a de:ression surrounded 79 :ra9er flags & forested hills; Then to the5 Rimbi F&++!. R(#' G&$de". K%&"g#%e"dI("g& *&te$)&++!- Bac? to the )esort for lunch; After lunch5 :roceed to Si"g!%($e B$idge5 a drive of 2I ?ms from Pelling a7out $?ms ahead of Dentam to#ards ,ttare9; Built over a gorge over a 1000 ft dee:5 the 7uilding of this sus:ension 7ridge #as an engineering feat indeed & is also the second highest 7ridge in Asia; The 7ridge is ver close to ,ttare9 #hich is the 7ase cam: for 'ingilela "ountain )ange tre?; (nroute to 'ingshore5 sto: to see the S&"g&y F&++! in the The Dentam 4alle9 :3E@@ m;- The entire area is surrounded 79 forest of rhododendrons; +n the return5 a visit to the 0heese factor9 at Dentam Bac? 79 evening; +vernight sta9;

D&y ? Pe++i"gCCD&$/ee+i"g

(arl9 morning visit at Eam to The Pem&y&"gt!e M("&!te$y :<@43 Ft;5 2;$ ?ms from Pelling; Built during the late 1Eth centur95 it is one of the oldest & most im:ortant monasteries of the *9ingma:a order of Buddhism in 'i??im; (ven toda95 it is onl9 the mon?s of this monaster9 #ho en8o9 the title of NTasangG or :ure mon?s; The monaster9 follo#s the "indroling tradition & has 10K mon?s; The main attraction of the monaster9 is the #ooden re:lica of Langdog Palri5 the celestial a7ode of 1uru Padmasam7hava5 7uilt 79 'erdu: / Dor8e )in:oche in 1&E1; Bac? to the hotel for 7rea?fast; After 7rea?fast5 :roceed to the R&bde"t!e Rui"! A the second ca:ital of the erst#hile 6ing of 'i??im till 1K1% A;D; This is also ver9 close to the Pem9angtse "onaster95 a !0mins #al? from the main road; The scenic vie# from the to: of the ruins scanning across the dee: valle95 to the m9stic heights of the 6hanchen8unga range is something to 7e cherished & etched in memor9;

+n#ards to D&$/ee+i"g :<3@@ )t;. a E2 ?ms drive ta?ing around ! % hours5 the <Oueen of the hill stations= 5 its name derived from <Dor8e /ine= #hich means the :lace of <Dor8e=5 the m9stic thunder7olt; After a ver9 scenic drive thru the mountains5 tea gardens etc;5 reach Dar8eeling 79 late afternoon & chec?in at -otel; +vernight sta9;

D&y 3@ D&$/ee+i"gCCMi$i'CCD&$/ee+i"g

'tart the da9 at %am #ith an earl9 morning tri: to Tige$ Hi++ :<H@@ Ft; to catch the sunrise from 7ehind the ma8estic 6unchen8unga range; +n the #a9 7ac? visit the G%((m M("&!te$y & B&t&!i& L((,; Bac? to the hotel for 7rea?fast; After 7rea?fast ta?e a tri: to <Mi$i'J :F@@@ Ft; C the ne#est hill station in the Dar8eeling hills; Famous for its s@uash (the vegeta7le) & the :ictures@ue la?e5 this @uiet to#nshi: is also surrounded 79 gardens #hich :roduce some of the finest teas; The la?e offers 7oating and fishing a:art from a vie# of sno#ca::ed :ea?s; (n8o9 the fulfilling eF:erience of *ature in its :urest form mingled #ith the uni@ue culture :revalent here; ':end the rest of the da9 at "iri? to reach Dar8eeling 7ac? 79 sunset; +vernight sta9;

D&y 33 D&$/ee+i"gCCB&gd(g$&

After Brea?fast De:art to Bagdogra3*.P

;;;;;;;;;;;;;;;;;;T+,) (*D';;;;;;;;;;;;;;;;

G$&de @4 PA7 E7T BED

U!i"g H(te+ A 3K
)s; $$K00 )s; 2I!00

A
)s; $!200 :er :erson )s; 2!$00 :er child

HOTEL USED DARJEELING

GRADEA A 3K (/1I* MAP;

GRADEA A :B$e&')&!t = Di""e$

:B$e&')&!t = Di""e$ (/1I* MAP;

GANGTOK

*+)6-I// :B$e&')&!t = Di""e$ *+)/I*1 )('+)T :B$e&')&!t = MAP; Di""e$ MAP; 'I/4() +A6' Di""e$ MAP; :B$e&')&!t = 'I/4() +A6' Di""e$ MAP; :B$e&')&!t =

KALIMPONG

PELLING

"+,*T PA*DI" :B$e&')&!t = *+)B, 1-A*1 )('+)T3 Di""e$ MAP; "+,*T PA*DI" :B$e&')&!t = Di""e$ MAP; 2A)/A" :B$e&')&!t . Lu"#% = 2A)/A" :B$e&')&!t .Lu"#% = Di""e$ AP; Di""e$ AP;

LACHUNG

R&te!

All rates a7ove are valid from 01st A:ril to !0th .une 2012 All rates a7ove are on :er :erson t#in sharing 7asis NETT "eals as :er :lan sho#n a7ove in RED5 all taFes All transfers & sightseeing 79 & mi0 () Innova3'cor:io3H9lo (F Bagdogra3*.P

I"#+ude!

01 A0

C%i+d R&te!

0hildren a7ove 12 9ears are charged as adults; 0hildren of 0$P to 10 9ears #ill 7e charged as :er 0BB30*B Belo# 0$ 9ears5 com:limentar9; This :ac?age is valid for Indian :ass:ort holders onl9

8&+idity

D(e! I"#+ude

"(t (ntrance31uide3camera fees etc 8i!it t( N&t%u+& P&!! L R!-6H@@BA e0t$& (" t%e t(t&+ #(!t .o9 ride on the to9 train in Dar8eeling Q )s;!$03 :er :erson P 4ehicle cost; 4isit to >ero :oint (/achung) Q )s;2$003 eFtra on the total cost 79 *A0 'umo An9 difference arising due to increase in fuel :rice or change in taFes levied 79 the government; Difference in cost arising due to misha:s5 7andhs3stri?es5 natural calamities li?e landslides5 road 7loc?ages etc; In such a case5 the eFtra cost #ould have to 7e :aid on the s:ot 79 the guest directl9; +n total 7illing !;0&J government service taF #ill 7e eFtra;

ITINERAR5 FOR PALACE ON WHEELS

T(u$ du$&ti("2 E *ights 3 K Da9s P+&#e! C( e$edD *e# Delhi .ai:ur 'a#ai "adho:ur 0hittorgarh ,dai:ur .aisalmer .odh:ur Bharat:ur Agra C Delhi

DETAILED ITINERAR52
D&y 3 Ne* De+%i 0hec? in 'tartsD 1I00 -rs 'afder8ung 'tation De:art AtD 1K!0 -rs 'afder8ung 'tation 'elf re:ort5 79 1E00 hrs at rail#a9 station for traditional #elcome & chec? in formalities Time free for :hoto shoot #ith traditionall9 attired Palace on Bheels staff; Be escorted to 9our :rivate ca7ins 79 'aloon Attendant 0hoice to :roceed to Bar /ounge for com:limentar9 cham:agne #elcome drin? Dinner served from 1&!0 -rs on#ards in dining car

The 8ourne9 of a lifetime 7egins at the Delhi 'afder8ung )ail#a9 station #here the guests are accorded a #arm5 traditional #elcome 7efore the Palace on Bheels :ulls out into the night for a #ee? long luFur9 cruise through fascinating )a8asthan; D&y 4 A T%u$!d&y A J&i,u$ The first sto: of the Palace on Bheels is .ai:ur5 one of the most #ell :lanned cities of the #orld of its time; This ca:ital cit9 of )a8asthan5 :o:ularl9 ?no#n as the Pin? 0it95 #as founded 79 "ahara8a 'a#ai .ai 'ingh II5 in 1E2E A;D; To eF:lore the cit95 an air conditioned coach ta?es 9ou to -a#a "ahal or the Palace of Binds5 #hich is a remar?a7le five storied 7uilding a one the main street of the old cit9 in :in? s:lendor #ith semi octagonal and delicate hone9 com7ed sandstone #indo#s; This is follo#ed 79 a visit to Am7er Fort #here ele:hant ride is availa7le to clim7 u: the hill; /unch at a Five 'tar -otel follo#ed 79 visit to 0it9 Palace "useum and +7servator9; Arrival 0!;00 hrs; De:arture 2!;!0 hrs;

D&y G A F$id&y A S&*&i M&d%(,u$ +ne can almost sense a life of the #ilderness5 as the Palace on Bheels arrives in 'a#ai "adho:ur5 a cit9 named after its founder "ahara8a 'a#ai "adho 'ingh I; After 7rea?fast a visit is arranged to the )antham7ore *ational Par?5 #herein are located the ruins of a 10th centur9 fort; This #ildlife sanctuar9 is considered to 7e the countries 7est for o7serving and :hotogra:hing the activities of the tiger; The :ar? covering an area of !&2s@;?ms is the home to more than !00 s:ecies of 7irds; The tiger5 h9ena5 rate5 8ac?al and foF are among those constituting the carnivorous :o:ulation here; 'a#ai "adho:ur is ?no#n for its eFcusive to9s5 ethnic ornaments and costumes; ,:on return to the Palace on Bheels5 9ou leave for 0hittaurgarh5 #hen one gets an o::ortunit9 to #atch the colorful countr9side :assing 79 in the da9light; Arrival 0$;!0 hrs; De:arture 10;!0 hrs; D&y G A F$id&y A C%itt&u$g&$%

After lunch on 7oard 9ou are in 0hittaurgarh; Images of love and velourM scars of 7attles lost and #on ;thrice 7esieged5 0hittaurgarh Fort is all this and more; "oving legends of honor and :ride #ill echo in 9our mind as 9ou :roceed to ,dai:ur; Arrival 1I;00 hrs; De:arture 02;00 hrs (neFt da9 i;e; on 'aturda9) D&y 6 A S&tu$d&y A Ud&i,u$ ,dai:ur5 the /a?e 0it95 #as founded 79 "ahara8a ,dai 'ingh of "e#ar5 after the 'isodia d9nast9 #as driven #a9 79 the "ughals5 in 1$$&A;D; Perha:s the t#o most 7eautiful sites of ,dai:ur are the dream li?e mar7le :alaces the .ag *i#as (/a?e Palace) and the .ag "andir5 #hich a::ear to rise from the 7lue #aters of /a?e Pichhola; After lunch at a Five 'tar -otel5 a visit to the 0it9 Palace; Arrival 0KD00 hrs; De:arture 1$;!0 hrs; D&y E A Su"d&y A J&i!&+me$ In the heart of the Thar desert lies .aisalmer5 founded 79 )a#al .aisal5 in 1$I A;D; -ere the 9ello# sandstone fort is an im:osing sight5 to#ering magnificentl9 over the cit9; Discover the :ainsta?ingl9 latticed havelis or mansions #ith their grand facades; The *athmal8i ?i haveli5 Pat#aon ?i haveli and 'alim 'ingh ?i haveli are fine eFam:les of the stone carverAs s?ill; 'ho: for fine :attu sha#ls5 mirror #or? and em7roidered articles5 #ooden 7oFes 5 trin?ets 5 silver 8e#eller9 and curios; After lunch on 7oard5 go for an eFciting camel ride on the sand dunes of 'am5 7efore si::ing a refreshing cu: of tea; (n8o9 the dinner and the cultural :orgramme at a Five 'tar hotel; Arrival 0&;1$ hrs; De:arture 2!;%$ hrs; D&y F A M("d&y A J(d%,u$ *eFt morning the Palace on Bheels is in .odh:ur5 a cit9 ringed 79 a high stone #all #ith seven gates and several 7astions; This second largest cit9 of )a8asthan5 founded 79 )ao .odha in 1%$& A;D; is ?no#n for its roc? solid "ehrangarh Fort; The grand :alaces #ithin "oti "ahal5 'heesh "ahal5 Phool "ahal5 'ileh 6hana and Daulat 6hana are im:ressive eFam:les of architectural eFcellence; *ear the fort com:leF lies .as#ant Thada5 and a grou: of ro9al cenota:hs made of #hite mar7le; After lunch at a Palace hotel5 return to the Palace on

Bheels; Bhile in .odh:ur sho: for eF@uisite handicraft articles including the famous 7reeches5 em7roidered shoes5 metal curios5 silver#are5 :aintings and tie and d9e fa7rics; Arrival 0E;00 hrs; De:arture 1$;!0 hrs; D&y < A Tue!d&y A B%&$&t,u$ B Ag$& B%&$&t,u$ In the morning5 the Palace on Bheels arrives in Bharat:ur5 the ca:ital of "ahara8a 'ura8 "al; After 7rea?fast :a9 a visit to the #orld famous 7ird sanctuar95 6eoladeo 1hana *ational Par?5 the nesting :lace for thousands of (grets5 'i7erian 0ranes5 migrator9 Bater Fo#l and other s:ecies of 7irds; Arrival 0$;00 hrs;De:arture 0KD% Ag$& ,:on arrival visit the Agra Fort and after lunch arrive at the Ta8 "ahal5 one of the 'even Bonders of the Borld; A :ristine monument of und9ing love; It #as 7uilt 79 (m:eror 'hah .ahan in memor9 of his 7eloved @ueen "umta> "ahal; Agra is ?no#n for its s:lendid mar7le inla9 #or? li?e the Pietra Dura #or? on the Ta85 leather goods and 8e#eller9; Arrival 10D!0 hrs De:arture 2!;00 hrs; D&y H A Wed"e!d&y A De+%i Arrive at Delhi 'afder8ung )ail#a9 station; Brea?fast on 7oard and let the :leasant memories of the :ast #ee? linger on 9our mind for a long5 long time; Arrival 0%;00 hrs;
;;;;;;;;;;;;;;;;;;T+,) (*D';;;;;;;;;;;;;;;;

3@M

H(+id&y

!u$#%&$ge C(!t

e0t$&

)($ Pe$

3?

De#

4F

De# C(!t

4@34 Pe$

De,&$t! C&bi"

O)) Se&!(" R&te )($ t$& e+ i" A,$i+ 4@3G = Se,t 4@34 O##u,&"#y Ty,e O" T$i,+e !%&$i"g O" T*i" S%&$i"g O" Si"g+e O##u,&"#y C&bi" :T&0e! E0t$&; ,'R K1&0 for ! P ,'R 2&K TaFes (Ftra ,'R I020 for 2 P ,'R 21I TaFes (Ftra ,'R %02$ for 1 P ,'R 1%0 TaFes (Ftra :I"#+u!i e T&0e!; ,'R K%KK for ! ,'R I2!I for 2 ,'R %1I$ for 1

< Nig%t! P&+&#e O" W%ee+! T$&i" T(u$ C(!tA F$(m O#t 4@34 t( M&$#% 4@3G t$& e+ O##u,&"#y Ty,e C(!t :T&0e! E0t$&; O" T$i,+e !%&$i"g O" T*i" S%&$i"g O" Si"g+e O##u,&"#y ,'R 105&20 for ! P ,'R !K! taFes eFtra ,'R K50$0 for 2P ,'R 2E& taFes eFtra ,'R $!&0 for 1 P ,'R 1K2 taFes eFtra Pe$ C&bi" C(!t Pe$ C&bi"

:I"#+u!i e T&0e!; ,'R 115!0! for ! ,'R K5!2& for 2 ,'R $5$E2 for 1

ITINERAR5 FOR KERALA A GODDS OWN COUNTR5

6erala is located on the southern ti: of India #ith the Ara7ian 'ea in the #est and the Bestern 1hats to#ering $00 C 2E00 m in the east; 6erala is divided into three regions C the coastal lo#lands5 the fertile midlands and the highlands; The lo#lands of 6erala are net#or?ed 79 endless 7ac?#aters and the deltas of fort9 four rivers; The midlands are rich #ith cashe#5 coconut5 areca nut5 ta:ioca5 7anana5 rice5 ginger5 :e::er5 sugarcane and vegeta7le :lantations; The forested highlands a7ound in tea5 coffee5 ru77er and s:ice :lantations and #ildlife;

@< Nig%t! @H D&y! E7PLORE THE LAND OF GOD

D&y @32 ARRI8ES AT COCHIN Arrive at 6ochi air:ort3(rna?ulam rail#a9 station and transfer to hotel; After fresh u: :roceed for sightseeing at old :art of 0ochin5 Fort 0ochin and "attancherr9; 4isit the famous 0hinese fishing nets #hich are distinctl9 uni@ue to 0ochin and #atch its o:erations5 then visit the famous 't; Francis church #here 4ascoda 1ama 7uried; After that visit "attancherr9 :alace (Dutch Palace)5 #here 9ou can find a fine collection of "ural :aintings de:icting the scenes of -indu e:ics )ama9ana & "aha7harata; Then 9ou can #al? through the .e#ish street and visit the famous .e#ish '9nagogue #hich is 7uilt in 1$IK and magnificentl9 decorated 79 0hinese tiles and Belgian chandeliers; +vernight at 0ochin; D&y @42 COCHIN t( MUNNAR 36@KM. 6H$! D$i e After 7rea?fast chec? out from hotel and :roceed to the famous hill stations of "unnar; ,: on arrival chec? into the hotel and refresh 9ourself; Then :roceed for sight seeing; 4isit )a8amalai5 the natural ha7itat of *ilgiri Thar; The )a8amalai is 2I&$ "ts a7ove from the sea level; (4isiting TimeD 0E;00 to 1K;00-rs); Then 7ac? to the hotel; +vernight at "unnar; D&y @G2 AT MUNNAR After 7rea?fast (0&00-rs) #e #ill :roceed to full da9 sight seeing at "unnar; 4isit "attu:ett9 Dam #hich is situated at a height of 1E00"ts; "attu:ett9 is famous for dair9 farm5 the Indo '#iss live stoc? :ro8ect; (4isiting TimeD 0&;00 to 11;00-rs & 1%;00 to 1$; !0-rs); After that visit (co :oint and 6undala la?e; Then 7ac? to the hotel and overnight at "unnar;

D&y @62 MUNNAR t( THEKKAD5N 33@KM. G-G@ H$! D$i e After 7rea?fast5 :roceed to The??ad9; +n arrival chec? in to the hotel; /ater in the after noon5 :roceed to visit the s:ice :lantations later en8o9 7oating in Peri9ar /a?e (on direct :a9ment) D&y @E2 THEKKAD5 t( ALLEPPE5 3<@KM. 6H$! D$i e After 7rea? fast5 transfer to Alle::e9; 0hec? into the -ouse Boat; (n8o9 the virgin 7eaut9 of 7ac? #aters & 4em7anad /a?e; +ver night sta9 in the -ouse Boat; D&y @F2 ALLEPPE5 t( KO8ALAMN 3H@KM. 6-G@H$! D$i e After 7rea?fast chec? out from -ouse7oat and transfer to the famous 7each destination5 6ovalam; (nroute sight seeing at Trivandrum; 4isit 6uthira mali?a :alace museum; After that visit *a:ier museum5 >oo and )a8a )avivarma art galler9 etc; (vening en8o9 #ith 7each activities; +vernight at 6ovalam; D&y @<2 AT KO8ALAM After 7rea?fast en8o9 the da9 at 6ovalam; +vernight at hotel;

D&y @H2 DROP AT COCHIN 44EKMSB TRI8ANDRUM 4@ KMS After 7rea?fast :roceed to visit Padmana7has#ami tem:le for Darshan; Then :roceed to Trivandrum 3 0ochin for de:arture; Dro: at Trivandrum air:ort3 (rna?ulam rail#a9 station;

;;;;;;;;;;;;;;;;;;T+,) (*D';;;;;;;;;;;;;;;;

TOUR COST P&#'&ge Ty,e B&!ed (" t$& e+i"g4 St&"d&$d ,e$!("! )s;1&000 De+u0e )s;20E00 P$emium )sD 2$I00

R&te ,e$ ,e$!(" :I"dig(; B&!ed (" t$& e+i"g6 ,e$!("! )s;1%&00 )s;1II00 )s;21$00

R&te ,e$ ,e$!(" :I""( &;

B&!ed (" t$& e+i"g-

,e$!("! )s; 1%100 )s 1$E00 )s;20E00

R&te ,e$ ,e$!(" :34 Se&te$ Tem,(; B&!ed (" t$& e+i"gH ,e$!("! )s;12K00 )s;1%$00 )s;1&$00

R&te ,e$ ,e$!(" :34 Se&te$ Tem,(;

ACCOMMODATION DETAILS

C(#%i" St&"d&$ d De+u0e P$emiu m Me&+ P+&" (Fcellenc9 -ar7our vie# Dream -otel )oom P B3F

Mu""&$ /e 0elestium -otel 0 E 'ilver Ti:s

T%e''&dy 'andra Palace Tree To: 1reen#ood s

Kum&$&'(m A30 -ouse Boat A30 -ouse Boat A30 -ouse Boat

K( &+&m -otel 'agara 'oma Palmshore Travancore -eritage

)oom P B3F )oom P B3F )oom P B3F P / )oom P B3F PD

P+e&!e "(te t%&t t%e &b( e $&te i! ,e$ ,e$!(" $&te :!ub/e#t t( mi"imum 4 ,e$!("! t$& e+i"g t(get%e$;

TOUR COST INCLUDES2A

All Accommodation as :er the details given a7ove (01 dou7le room) All trans:ortation in A30 vehicle as :er itinerar9;

Dail9 7rea?fast & all meals in house7oat All eF:enses related to vehicle & driver All a::lica7le taFes

TOUR COST DOES NOT INCLUDE2A

1; 2; !; %; $;

Air 3 )ail fare An9 other #hich does not include in the cost include list An9 other meals other than s:ecified a7ove (ntrance charges for the monuments and at destinations; 1uide charges

NOTES2

)ooms are su78ect to availa7ilit9 and rates are su78ect to change; A3c in the house7oat #ill 7e #or?ing from 0&;00 P" to 0E;00 A"; -ouse7oat #ill 7e anchored from 0I!0 P" to 0E!0 A" -otel 0hec? in 3 0hec?out times C 1200 -rs -ouse7oat chec? in 12;00 -rs and chec? out 0&!0 -rs; Accommodation in A3c rooms in all :laces eFce:t in "unnar and The??ad9 #here rooms are *on a3c;

CHAPTERA G ANAL5SIS AND INTERPRETATION OF DATA

ANAL5SIS
SAMPLE PROFILE 1; Total num7er of internal customers and eFternal customersD $0 2; *o; of res:ondentsD !; 'am:le techni@ueD %; Area of sam:leD $; Time :eriodD $0 Ouestionnaire Delhi I #ee?s

To convert the availa7le data into useful information the anal9sis is done #ith res:ect to different as:ects;

3- H(* *&! y(u$ ( e$&++ e0,e$ie"#e *it% Li("e+ I"di&O

Tourist (F:erience
E0#e++e"t Ab( e A e$&ge A e$&ge Be+(* A e$&ge P(($ T(t&+

*o; +f Tourist
%2 % ! 1 0 $0

Percentage
K%J KJ IJ 2J 0J 100J

C(mme"t2 K%J :eo:le had an (Fcellent eF:erience through /ionel India5 KJ :eo:le had an a7ove average eF:erience5 IJ :eo:le had an average eF:erience5 onl9 2J :eo:le had a 7elo# average eF:erience #hile 0J :eo:le are having a :oor eF:erience; This sho#s that the services :rovided 79 /ionel India are ver9 good; 4- H(* *(u+d y(u $&te (u$ #u!t(me$ !e$ i#e!O

)atings of Tourist
E0#e++e"t Ab( e A e$&ge A e$&ge Be+(* A e$&ge P(($ T(t&+

*o; of Tourist
%I 2 1 1 0 $0

Percentage
&2J %J 2J 2J 0J 100J

C(mme"t2 &2J of the :eo:le rate the customer service of /ionel India as eFcellent5 %J as a7ove average5 2J as average or 7elo# average and 0J :oor; G- H(* d( y(u $&te (u$ t$& e+ m&"&geme"t &"d #("!u+ti"g !e$ i#e!O

)atings of Tourist
E0#e++e"t Ab( e A e$&ge

*o; of Tourist
%E 2

Percentage
&%J %J

A e$&ge Be+(* A e$&ge P(($ T(t&+

1 0 0 $0

2J 0J 0J 100J

C(mme"t2 &%J of the :eo:le rate the travel management and consulting services of /ionel India as eFcellent5 %J :eo:le rate it as a7ove average and onl9 2J of the :eo:le rate it as average; 6- H(* *e++ *e$e y(u$ ,e$!(""e+ ,$e)e$e"#e! &"d $e1ui$eme"t! metO

'atisfaction of Tourist
8e$y *e++ M(de$&te+y *e++ N(t *e++ N(t &t &++ T(t&+

*o; of tourist
%I ! 1 0 $0

Percentage
&2J IJ 2J 0J 100J

C(mme"t2 re@uirements of &2J of the :eo:le are ver9 #ell satisfied 79 the services of /ionel India the re@uirements of IJ of the :eo:le are moderatel9 satisfied5 and onl9 the

E- H(* d( y(u $&te t%e )&$e! bei"g #%&$ged by t%e #(m,&"yO

P&$&mete$!
E#("(mi#&+ Hig% 8e$y %ig%

N(- () $e!,("de"t!
%!
5

Pe$#e"t&ge
KIJ
10%

%J

Parameters T(t&+
P(+ite He+,)u+ P$()e!!i("&+ Rude T(t&+

$0*o; of Tourist %2 ! $ 0 $0

Percentage 100J
K%J IJ 10J 0J 100J

C(mme"t2 KIJ of the :eo:le find that the services of /ionel India are economical5 10 J of the :eo:le find that the rates are high5 and %J of the :eo:le feels that the rates are ver9 high;

F- H(* d( y(u de!#$ibe em,+(yee9! be%& i($ () Li("e+ I"di& Ltd t(*&$d! t%e #u!t(me$O

45 40 35 30 25 20 15 10 5 0 Polite helpful Professional Rude

C(mme"t2 K%J of the :eo:le feel that the em:lo9eeGs 7ehavior of /ionel India is ver9 :olite to#ards their customers5 IJ of the :eo:le feel that the 7ehavior is hel:ful5 10J of the :eo:le feel that itGs :rofessional5 #hile no one feels that itGs rude;

<- D( y(u t%i"' t%&t LIONEL INDIA LTD i! +(y&+ t( it! #u!t(me$!O

Parameters
5e! N( M&y be T(t&+

*o; of Tourist
%E 1 2 $0

Percentage
&%J 2J %J 100J

C(mme"t2 &%J of the :eo:le 7elieve that /ionel India is ver9 much lo9al to#ards its customers5 2J of the :eo:le thin? that itGs not that much lo9al5 #hereas %J of the :eo:le thin? that it is ma9 7e lo9al or ma97e not;

CHAPTER 6 CONCLUSION AND RECOMMENDATIONS

CONCLUSION
/ionel India is the s:ecialist cor:orate travel management 7rand of /ionel India limited; It :rovides seamless travel management services5 customi>ed to suit the glo7al and local travel :rograms of cor:orates; /ionel India understands the cor:orate travel needs and :rovides a com:lete suite of services ranging from tic?eting and travel related services5 travel management consulting5 vendor contracting services5 technolog9 and re:orting tools5 "I0( management services and a com:rehensive account management a::roach;

The /ionel India net#or? across India and overseas allo#s us to reach glo7all9 and res:ond locall9 to :rovide customer s:ecific solutions for managing 9our 7usiness travel needs #here5 #hen5 and ho# 9ou re@uire it;

/ionel India has a huge :otential mar?et; It has attracted man9 customers 7oth international and domestic due to its :resence in the mar?et; The9 have 7een contri7uting significantl9 to the tourism industr95 through their attractive and

eFcellent tour :ac?ages;

RECOMMENDATIONS
The9 should im:rove their Ideas5 :ac?ages Itineraries an attractive offers according as :er customer demand to 7uild a 7etter image in the tourism mar?et The9 should im:rove their infrastructure for meetings in their o#n office The9 should :u7lish their itineraries ne# :ac?ages on internet to get more 7usiness from ne# customers The9 should im:rove their advertisement st9le and tr9 to :u7lish their :roducts in mar?et in a ne# st9le The com:an9 should :rovide high incentives to its em:lo9ees to motivate them; The9 should modif9 their #e7site5 their :ac?ages on #e7site information regarding tourism time to time #ith ne# innovative ideas The com:an9 should also ma?e hindrance free arrangement for consumerGs to ma?e an9 feed7ac? or suggestion as and #hen the9 feel; The9 should move to travel consultant to travel agent it #ill ma?e little more :rofit to their com:an9 The9 should :rovide a lot more variet9 in the tour :ac?ages; The 0om:an9 is :roving less credit facilit9 #hen com:ared to other firms

so 7etter credit :olic9 should 7e introduced to ca:ture more mar?et;

BIBLIOGRAPH5

###;lionelindia;com ###;touro:eratorsinindia;com ###;tourism;gov;in ###;#i??i:edia;com ###;travelindia;com www.scribd.com ###;incredi7leindia;org

ANNE7URE

Feed B&#' F($m A 3

This is the questionnaire aimed to gather information on tourists expectations about the ideal travel agency site. Please, recall your experience with travel agencies and fill in the questionnaire. We appreciate your time and effort.

3- P+e&!e )i++ i" y(u$ b&#'g$(u"d i")($m&ti("2

I;

Age
0 1I 1E 2$ 2I !$ !I %$ %I $$ over $I

II;

Ge"de$
"ale Female

IIII4; 4;

M&$it&+ !t&tu!
'ingle /iving #ith a :artner "arried Divorced Bido#ed

O##u,&ti("
'tudent Part time .o7 Full time .o7

H& e y(u e e$ t$& e+ed *it% t$& e+ &ge"#ie! be)($eO

2es *o

4- H(* )$e1ue"t+y d( y(u &,,+y t( & t$& e+ &ge"#y t( &$$&"ge y(u$ (#&ti("O
Al#a9s +ften 'ometimes )arel9 *ever

G- W(u+d y(u +i'e t( e0,+($e &"(t%e$ #u+tu$e du$i"g y(u$ %(+id&yO

2es *o

6- W%e" ,+&""i"g & #u+tu$&+ t$i, *%&t 'i"d () &tt$&#ti("! &$e y(u +(('i"g )($O
"useums Art eFhi7itions Theatre 3 +:era visits "usic festivals "ovie festivals (n8o9 local cele7rations and cuisine +ther o:tion5 namel9S;

E- Im&gi"e t%&t y(u g( t( & !umme$ (#&ti(" *it% y(u$ )$ie"d!B)&mi+y t( t%e #(u"t$y "( ("e () y(u %&! e e$ bee" be)($e- W%&t 'i"d () i")($m&ti(" &b(ut t%e de!ti"&ti(" d( y(u e0,e#t t( get )$(m & t$& e+ &ge"#y *eb !iteO 5(u m&y #%((!e m($e t%&" ("e &"!*e$ A7out #eather A7out traditions A7out local food A7out currenc9 A7out dangers A7out trans:ort +ther o:tion5 namel9S;

F- H(* mu#% time d( y(u ,$e)e$ t( !,e"d (" & t$& e+ &ge"#y !ite e&#% i!itO
/ess than half an hour -alf an hour to one hour "ore than one hour

<- H(* m&"y time! (" & e$&ge d( y(u g( t( & t$& e+ &ge"#y !ite be)($e b(('i"g t%e t$i,O
1 2 ! % or more
This is the end of the questionnaire. Thanks for your help

Feed B&#' F($m P 4

Thank you for taking the time to help us improve our service. !one of the answers are required and we appreciate as much feedback as you"re willing to give. #ou do not need to leave your personal details $ you can fill in the form anonymously if you prefer.

Fi$!t N&me L&!t N&me Em&i+ H(me P%("e M(bi+e P%("e H(* did y(u %e&$ &b(ut u!O
Friend T4 ad *e#s:a:er ad travel sho# others

H(* e&!y *&! it t( &$$&"ge y(u$ %(+id&y *it% u!O

(Fcellent A7ove average Average Belo# Average Poor

H(* *(u+d y(u $&te (u$ #u!t(me$ !e$ i#e!O

(Fcellent A7ove average Average Belo# Average Poor

H(* d( y(u $&te (u$ t$& e+ m&"&geme"t &"d #("!u+ti"g !e$ i#e!O
(Fcellent A7ove average Average Belo# Average Poor

H(* did y(u )i"d t%e t(u$!O

(Fcellent A7ove average Average Belo# Average Poor

H(* did y(u )i"d t%e %(te+!O

(Fcellent A7ove average Average Belo# Average Poor

H(* d( y(u $&te t%e )&$e! bei"g #%&$ged by t%e #(m,&"yO

(conomical -igh 4er9 -igh

H(* d( y(u de!#$ibe em,+(yee9! be%& i($ () Li("e+ I"di& Ltd t(*&$d! t%e #u!t(me$O
Polite -el:ful Professional )ude

H(* *e++ *e$e y(u$ ,e$!(""e+ ,$e)e$e"#e! &"d $e1ui$eme"t! metO

ver9 Bell "oderatel9 Bell *ot Bell *ot At All

W%&t *&! t%e be!t t%i"g &b(ut y(u$ %(+id&yO

W%&t *&! t%e *($!t t%i"g &b(ut y(u$ %(+id&yO

D( y(u t%i"' t%&t LIONEL INDIA LTD i! +(y&+ t( it! #u!t(me$!O

2es *o "a9 Be

W(u+d y(u u!e u! &g&i" &"d $e#(mme"d u! t( (t%e$ ,e(,+eO

A7solutel9 2es *o "a9 Be Definitel9 *ot

H(* *&! y(u$ ( e$&++ e0,e$ie"#e *it% Li("e+ I"di&O

(Fcellent A7ove average Average Belo# Average Poor

W%&t d( y(u t%i"' *e #&" d( bette$O

Ge"e$&+ Feedb&#'BC(mme"t!

This is the end of the questionnaire. Thanks for your help